Agora Cyber Charter School Three Year Technology Plan 2015-18

1 Agora Cyber Charter School Three Year Technology Plan 2015-18

Table of Contents Executive Summary General Introduction/Background School Profile Vision Statement Agora Core Values Agora Pillars of School Success Mission Agora Strategic Plan Technology Goal and Objectives Technology Department Mission Technology Plan Introduction Planning Process Needs Assessment/Goals Identified School Needs School Technology Goals Short Term Long Term Technology Initiatives 2015-16 School Year Agora Startup Email Migration State and Federal Compliance Reporting Intranet Philadelphia Learning Center Modernization Technology Department Startup Business Office Move Trainings Video Conferencing Voice over IP Evaluation 2016-17 School Year Secure Agora Unified Communications Platform Learning Center Expansion Mobile Agora Student and Teacher Device Refresh Technology Areas Agora Learning Centers Philadelphia Learning Center Agora Business Office 2

3 Wide Area Network Student Technology Teacher Technology Software Solutions Pre-Enrollment System Enrollment System Instructional System Professional Development System Business Systems Technical Support Technology Training Data Management Communications Communication Tools System Downtime Timeline Timeline Budget Detailed Budget Appendix A Software Map with Integrations Appendix B Global Data Consultants Timeline

Three Year Technology Plan Executive Summary The mission of Agora Cyber Charter School, is to provide students with the opportunity to engage in a personalized, innovative, intensive academic preparation that inspires them and educates them to achieve the highest levels of academic knowledge and skills. This technology plan was created in support of the mission, vision, and strategic goals of Agora. This plan was developed using town hall meetings with the public, surveys of families and staff, planning with the senior leadership, and discussions with board members as the guide. The goal of the technology department is to eliminate the issues that have plagued the school over the last several years. Providing a seamless user experience, using modern technology, and providing systems that don t have unexpected downtime are our priorities. Sections 1 and 2 will give you an overview of Agora and the process that went into creating this plan. Starting with Section 3 you will see the goals of the technology department. Section 4 will take you into the major initiatives with descriptions and alignment to the strategic plan objectives. Section 5 will provide an overview of the technology landscape as it will exist as the school becomes self-managing. Section 6 provides a high level view of the timeline for the initiatives outlined in Section 4 and Section 7 provides high level budget information. 1. General Introduction/Background 1.1 School Profile Agora Cyber Charter School is a virtual school located in Pennsylvania and chartered under the Pennsylvania Department of Education. Agora s main office is located in Wayne with an accompanying Learning Center in Philadelphia. The Learning Center provides a place for students to receive their virtual instruction while also having the support of academic coaches on premise. Agora opened in the fall of 2005 and has had year over year increases in enrollment. The table below provides a snapshot of the school for the most recent data available. Demographics Enrollment as of Enrollment as of PA State Average December 1, 2012 December 1, 2013 Enrollment 9175 9490 NA Percent Economically Disadvantage based 71.5% 73% 43% 4

on Federal Guidelines Percent Students with Special Needs Percent NEW Students Number of Students who Graduated 21.1% 23.1% 16% 60% 33% NA 885 1057 = January, June NA and August graduates in 2014 1.2 Vision Statement The vision of Agora Cyber Charter School is to provide students with the opportunity to engage in a personalized, innovative, and intensive academic preparation program. Our students and staff share in essential core values that guide our positive culture and climate. We work in partnership with our families and the community to ensure that every student s individual learning plan is not only met, but exceeded. At Agora, we strive to inspire and educate students to achieve the highest levels of academic knowledge and skills through a focused and intentional instructional model that is both personalized and collaborative. Through strong leadership and professional learning, all members of our school community are on the path of continuous improvement. 1.3 Agora Core Values Agora Cyber Charter School is governed by its 9 core values. The 9 core values of Agora are personalization, teamwork, respect, compassion, responsibility, empowerment, courage, innovation, and integrity. These values shape the culture and define the climate of our school. They are used to guide how we behave and make decisions. 1.4 Agora Pillars of School Success Research and school success exemplars have led us to identify Pillars of successful schools. The pillars capture the driving force that collectively lead to increased student achievement. They must be implemented in a cohesive, system like process. One without the others will not lead schools towards greater achievement, but together, they will drive the force of change towards greater student success. Each Pillar contains building blocks that reflect the processes, procedures, and actions that ensure success for all learners when well implemented and sustained. The 5 Pillars of Agora's school design are: Leadership; Positive Culture and Climate; Instruction, Curriculum, and Assessment; Student, Family, and Community Connections; Professional Learning. 5

1.5 Mission At Agora Cyber Charter School, our mission is to provide students with the opportunity to engage in a personalized, innovative, intensive academic preparation that inspires them and educates them to achieve the highest levels of academic knowledge and skills. 1.6 Agora Strategic Plan Technology Goal and Objectives 1. Agora will create a positive learning environment based around technology. 1.1. To create a Learning Platform that supports the instructional model that provides a seamless and positive experience for the end user. Success Measures Single Sign-On Portal for students and staff Uptime of 99.9% 1.2. Monitor Technology related items and maintain their status as functional. Success Measures Ticket severity and average response time for tickets Uptime of 99.9% At least a 2 week initial notification for maintenance weekends with follow up communication in days leading up to the window. Maintenance to take place on agreed upon off hours 1.3. Create a technology platform that has no compatibility issues with school issued student-learning and teacher devices. Success Measures Testing of Technology to ensure compatibility with Agora issues learning devices. Survey to teacher/students Ticketing system volume and severity related to technical issues. 1.7 Technology Department Mission Our mission is to ensure students achieve the highest standards through the use of technology by providing an individualized learning experience. We are committed to providing the tools staff and students need to be successful along with a seamless user experience. 1.8 Technology Plan Introduction The Agora Technology Department is comprised of 7 permanent FTE, and key support professional services contracts to complete the department. Most of the permanent FTE will be located in Pennsylvania with the service companies located around the U.S. The scope of the department is to evaluate, support, and implement all items technology related to support Agora s mission. The Technology Department s key stakeholders include Agora families, students, teachers, other departments, and the school board. 6

This technology plan is developed to support the stakeholders outlined above and Agora s mission. This is a living document that will be updated as new needs are identified. The Technology Department will also expand, or contract, based on Agora s needs by using professional services companies and staff augmentation. This will allow for the most flexibility while minimizing long-term obligations. 1.9 Planning Process Agora Cyber Charter School has been managed by K12, Inc. K12 has provided the staff, curriculum, and systems for delivering instruction. On August 5th, 2014 the school board voted to not renew K12 s contract. The school board made the decision to self manage and this technical plan is the first developed by the school. Agora employed Education Elements to conduct focus group studies to determine what technology tools would be most beneficial and to provide an integrated teaching solution so that the use of technology can be done to help achieve effective and personalized learning. Based on the results of the focus groups, Agora sought contracts with the vendors of the selected products. In selection process, SSO (single sign on), provisioning and data integration capabilities for the vendors were also researched. Agora also employed Global Data Consultants, LLC (GDC) to participate in the town hall meetings and gather feedback from staff, parents, and students on several devices. The devices presented were built by Lenovo, Dell, and Toshiba. This feedback was used to help inform which device to select for both students and teachers. 2. Needs Assessment/Goals 2.1 Identified School Needs During the scope definition conversations, Agora and Education Elements have discovered the need for the following systems in Agora: Marketing & Enrollment systems, Instructional systems, and Instruction-Support systems (such as Fulfillment systems, Student Information System and Teacher Evaluation Tools). Such needs defined the core of the system architecture. Then the specific vendor to support each needs were evaluated. The evaluated solutions went through Agora s review and approval process. In addition, needs for transition of curriculum and data from K12, Inc., were further defined, and Education Elements and Agora have been working together to ensure that school divisions who will use K12 s curriculum for the 2015-2016 school year will have a proper technology transition, and that the necessary data are captured from K12 s system. 7

3. School Technology Goals 3.1 Short Term 3.1.1 Implementation of the Pre-Enrollment System by March of 2015. This includes SnapEngage, HubSpot, Docusign, and SalesForce to support students enrolling for 2015-16 school year. 3.1.2 Implementation of the Enrollment and Instructional System by July of 2015 to support the transition of Agora from being managed by K12 to self-managed. The beta will be available in April to facilitate training. 3.1.3 Deployment of new student devices by GDC during the summer of 2015 to support the 2015-16 school year. 3.1.4 Selection of Professional Development software by March of 2015. 3.1.5 Acceptable Use Policy completed by end of March of 2015. 3.1.6 Revising and implementing policies related to technology, ongoing through 2015. 3.1.7 Implementation of financial software by the summer of 2015. 3.1.8 Implementation of human resource software in spring of 2015. 3.1.9 Building internal team to support technology operations. 3.1.10 CIPA compliance by June 2015. The current language curriculum provided by K12 does not work with our filtering solution and those computers in the Learning Center are not being filtered. 3.1.11 Philadelphia Learning Center Modernization completed by the fall of 2015. 3.2 Long Term 3.2.1 Implementation of the Unified Communication Platform during the 2016-17 school year. 3.2.2 Development of a disaster recovery plan. 3.2.3 Development of a comprehensive security plan with security training protocol for staff. 3.2.4 System and Information Governance structure developed and implemented. 3.2.5 Development and implementation of an outreach program to stakeholder groups for gathering feedback to inform our continuous improvement process. 3.2.6 Key Performance Indicators developed with process for measuring outlined. 3.2.7 Process and timeline for technology review established. 3.2.8 Expand the number of learning centers. 3.2.9 Staff and student devices refreshed. 3.2.10 Agora is mobile ready and enabled. 8

4. Technology Initiatives 2015-16 School Year 4.1 Agora Startup Strategic Plan Objective Alignment: 1.1, 1.2, 1.3 The Agora Startup represents all of the work necessary for the school to become selfmanaging. This includes the implementation of the following items below. Software Pre-Enrollment System Enrollment System Instructional System Professional Development System Human Resources System Financial System Identifying, and implementing, needed reports Student and Teacher Technology Deployment of student devices Replacement of teacher devices as they age out Support Implementation of help desk support through GDC 4.2 Email Migration Strategic Plan Objective Alignment: 1.1, 1.2, 1.3 Currently Agora is using K12 s Microsoft Exchange email offering. Agora will be transitioning to the use of Gmail as part of the Google Apps implementation. The email migration will cause enough disruption to justify being called out separately. Migration Needs to be completed by 7/1/15 Staff will need to migrate their own archives if they wish to keep Outlook will remain on the computers, but not be included on the image for new computers. It s at the staff discretion if they choose to use Outlook as their client or the web interface. We will provide instructions for setup on Outlook. 4.3 State and Federal Compliance Reporting Strategic Plan Objective Alignment: 1.1 This initiative will be working with the Director of Achievement to ensure that the Pre-Enrollment, Enrollment, and Instructional systems provide the necessary reports to support submission to the Pennsylvania Information Management System (PIMS). 9

4.4 Intranet Strategic Plan Objective Alignment: 1.1, 1.2, 1.3 This initiative is to define and develop an Intranet for all Agora staff to use. The core work will be defining the requirements. From a technology standpoint we may use Sharepoint or Google Sites to fulfill this need. This will be a location for updates, forms, and other information to be posted. 4.5 Philadelphia Learning Center Modernization Strategic Plan Objective Alignment: 1.1, 1.2, 1.3 The goal of this initiative is to make the Philadelphia Learning Center the model for learning centers in Philadelphia. This initiative supports the shift in the learning model and the modernization of the infrastructure, devices, and security. Learning Spaces Learning spaces are reconfigurable with comfortable furniture There are collaboration areas with large screen TVs that are equipped for wireless streaming Elimination of the fixed, lab style, classrooms 1 tablet cart for media rich content production Laptop carts with enough devices to support 75% of the registered students Keycard secured doors with students and staff having cards with picture ID IP cameras located throughout facility Wireless survey and the purchase of wireless access points (WAPs) (current WAPs are owned by K12) Infrastructure Determine the number of necessary servers to support the operation Eliminate virtualization of on premise servers Eliminate daisy chaining of switches Implement proper cable management Analyze the printing and scanning needs to determine if any action is needed Identify K12 owned assets and target to replace Evaluate joining PAIUnet 4.6 Technology Department Startup With the new leadership team comes the opportunity to build the departments from the ground up. This always requires establishing many of the policies and procedures needed to effectively run a department and engage with everyone at Agora. Some of the items that need to be built include: Communication plan for system maintenance and any outages Creation of job descriptions for staff 10

Hiring internal positions 4.7 Business Office Move Strategic Plan Objective Alignment: 1.1, 1.2, 1.3 We will likely be moving to better support our needs. This will include moving all equipment, infrastructure, and incorporating the location into our WAN. 4.8 Trainings Strategic Plan Objective Alignment: 1.1, 1.2, 1.3 This initiative will encompass the work necessary to build digital citizenship trainings for staff along with proper use of Agora tools. The Technology Department will work closely with the Professional Development Department to build this content and ensure all staff are trained. More information is outlined in the training section of this plan. 4.9 Video Conferencing Strategic Plan Objective Alignment: 1.1, 1.2, 1.3 We will be identifying the tool to be used for video conferencing and collaboration. We will also ensure that the learning center and business office have a conference room equipped for video conferencing to facility collaboration among partners. 4.10 Voice over IP Evaluation Strategic Plan Objective Alignment: 1.3 This initiative will evaluate our current VoIP contracts, phone distribution, and requirements from staff for voice communication. We will evaluate if the current VoIP phones are the best device for meeting staff needs. 2016-17 School Year 4.11 Secure Agora Strategic Plan Objective Alignment: 1.1, 1.2 This initiative is about creating, and implementing, information security policies, governance, protocols, and trainings to help ensure information and network security. This initiative will have the outcomes below. Comprehensive security plan Information and network security Breach notification plan Information security governance structure Policies and procedures developed Training for staff Audit company identified with annual audits scheduled 11

4.12 Unified Communications Platform Strategic Plan Objective Alignment: 1.2 This initiatives aims to improve communication with families interested in Agora along with the families of currently enrolled students. This platform will allow Agora to control it s communication across social media, the school website, email, and mobile devices from one system. E-mail The platform will allow staff to control distribution lists, send mass emails, along with scheduling update emails. Social Media The goal is to create a cohesive message across the social media sites. The platform will allow Agora staff to update multiple social media accounts at once, schedule messages, and track analytics for things like retweets and likes. Website The platform will allow Agora to post updates and new content to the website. Mobile Devices Text Messages Ability to send text messages to parents. ios and Android App Creation or adoption of a mobile application that is branded for Agora. This application will be downloaded from the app store, installed on the phone, and allow a parent or student to securely log in. They will be able to see academic information about their students, schedule information, and Agora will be able to push secure notifications. 4.13 Learning Center Expansion Strategic Plan Objective Alignment: 1.1, 1.2, 1.3 This initiative will encompass expanding the number of Learning Centers Agora manages using the Philadelphia Learning Center as the model of success and expanding the offering at the Philadelphia Learning Center. The next location added will be in Pittsburgh at a to be determined location Philadelphia Learning Center Addition of a maker lab Evaluation of current technology to ensure continued alignment with instructional model and that it is meeting the needs of students and staff Additional Learning Center(s) 12

Work with other departments to identify a location that meets all of Agora s needs, including the ability to be incorporated into our Wide Area Network (WAN) Determine projected enrollment Purchase the necessary learning device, servers, and classroom technology Keycard secured doors with students and staff having cards with picture ID IP cameras located throughout facility 2017-18 School Year 4.14 Mobile Agora Strategic Plan Objective Alignment: 1.1, 1.2, 1.3 Ensure the compatibility of all the Agora tools with mobile technologies like ios and Android. This is a future proof initiative to keep Agora on top of the direction technology is heading. Part of this initiative will also be evaluating mobile devices for deployment to staff and students to augment the deployed laptops. 4.15 Student and Teacher Device Refresh Strategic Plan Objective Alignment: 1.1, 1.2, 1.3 Agora will have a three year refresh cycle for student and teacher devices. In an online setting, having a well functioning device is critical. We will evaluate devices in the 6 months leading up to the refresh period to gather input from teachers, students, and parents. 5. Technology Areas 5.1 Agora Learning Centers 5.1.1 Philadelphia Learning Center Overview of Facility The Philadelphia Learning Center is currently used to supplement online instruction with in person tutoring/coaching. There are 6 classrooms in use, with a 7th classroom available. The facility has security cameras that Agora is paying a monthly fee for. The facility currently lacks closed circuit TVs, any type of command center, and physical security is lacking. The doors have a magnetic lock that is not well managed and there is no keycard system. Infrastructure The Learning Center is currently utilizing Comcast Business class Internet to support the facility. There are 6 switches which are currently daisy chained, one modem, 5 wireless access points, and 2 copiers that also server as printers and scanners. 13

The Learning Center has 2 physical servers that house 5 virtual servers (listed below). Cable management is currently an issues that needs to be resolved. The 2 physical servers are set up as using VMware: Dell Server PowerEdge R710 1 Domain Controller install 2 Student Experience installs Lenovo RD440 2 Student Experience installs Agora currently has some type of lease arrangement for security cameras. The monitoring of the cameras, and placement, needs to be revisited. Learning Devices Currently the Learning Center has 3 laptop carts and 150 slim clients connecting to 2 virtual servers. 5.2 Agora Business Office Infrastructure The Agora business office is split among two locations, supporting about 85 staff. There are 6 physical servers, 8 printers, and 1 copier. Business Devices K12 currently owns the business office devices. Agora will need to purchase devices for staff staying on through the transition. 5.3 Wide Area Network Agora currently has a WAN supporting the business office and learning center. We need to evaluate that it s meeting our current needs and plan for future expansion as more learning centers are created. 5.4 Student Technology Agora will provide every student with a laptop, printer, toner, hub, mouse, headset, and the necessary software to support the online curriculum. GDC has been contracted to provide technology and support to our students for the duration of this technical plan. GDC will manage the complete student hardware lifecycle, from initial imaging to pullback from students. The hardware provided will include: Dell 3340 or comparable laptop Hewlett Packard laser Jet Pro M127fn or comparable printer Hewlett Packard laser Jet Pro M127fn or comparable toner Optical mouse 14

4 Port USB hub USB headset GDC will also include all of the necessary software and licenses, along with account configuration and synchronization (O365, Google Apps). GDC will also work with Education Elements to build the necessary integrations to the Student Information System for transferring enrollment information for device configuration and shipment. 5.5 Teacher Technology Agora will provide every teacher with the necessary tools to teach including a laptop. Teachers are currently issues Lenovo ThinkPad E540 laptops. As these devices age out they will be replaced with Dell 3340 laptops. These devices will be provided and supported by GDC as well. 5.6 Software Solutions The following sections contain the software that is, or will be, used by Agora. Appendix A contains the system map with integration points for the software products outlined. The image below gives an overview of the education systems. 15

5.6.1 Pre-Enrollment System The Pre-Enrollment System encompasses marketing, the school website, ability for parents to register for more information, and the management of this customer relationship. This system is our recruitment and entry point for students and parents. Components Marketing Software Selected: SnapEngage Website and Marketing Software Selected: HubSpot AutoSignature Software Selected: Docusign Customer Relationship Manager (CRM) Software Selected: SalesForce 5.6.2 Enrollment System The Enrollment System will onboard students which includes assessing the student for course placement. Information will be loaded from the CRM into the Student Information System, assessments administered, and student placed by the instructional coach. Components Student Information System Software Selected: Genius SIS Fulfillment Software Selected: EdMap Formative Assessment Software Selected: Star 360 5.6.3 Instructional System The Instructional System is the primary mechanism for instruction to be administered to students. This includes both synchronous and asynchronous instruction, content, collaboration tools, assessments, and the portal for students and staff. Components Portal/Dashboard Software Selected: EE Highlight Grade Book Software Selected: EduSight Collaboration Software Selected: Google Apps for Education and Hapara SpEd Content Software Selected: Edgenuity 16

Synchronous Virtual Classroom Software Selected: BB Collaborate ES/HS Content Software Selected: K12 MS Content Software Selected: Versal Assessment Software Selected: Learnosity Intervention/Flip-Teach Software Selected: Guru 5.6.4 Professional Development System 5.6.4.1 TBD 5.6.5 Business Systems 5.6.5.1 Finance - Sungard 5.6.5.2 Human Resources - Netchemia 5.7 Technical Support Help desk support will be provided by GDC. They will act as the point of contact for students and teachers to resolve any issues that may occur. GDC will either resolve the issue, or escalate to the necessary group for resolution. They will handle the communication with Agora s other vendors to resolve problems. 5.8 Technology Training Agora s current staff have been utilizing a virtual classroom setting and online collaboration tools since the creation of the school. The staff have varying levels of technical proficiency and skill, but all are able to navigate the systems. We need further information about the skill level of staff members to develop differentiated trainings for professional development. In general, we need to develop training content for digital citizenship, tool use, and security (from devices to data). This will be developed in conjunction with our partners and the Professional Development Department. 5.9 Data Management Agora s data is all in hosted solution. We are leveraging the cloud and the flexibility it provides us for scaling systems very quickly. Below is a list of systems that function as our authority for an individual s data. Genius SIS System of record for students and teaching staff. Sungard System of record for all other staff. Special Education Data? 17

5.10 Communications Communication Tools Website Currently there are multiple website, which creates confusion for stakeholders. The Agora Startup will provide a unified website for distribution communication. Social Media We need to determine what social media accounts currently exist, and who is using social media as an Agora employee. Our social media strategy is outlined in the Communication Plan. The Technology Department will work with Public Relations and Marketing on which platforms we target and support in our Unified Communications Platform. It will likely include Twitter, Facebook, Instagram, and Tumblr. Cellular Currently Agora offers either a work issued phone or a stipend. Most of the devices are through Verizon and our contract also allows for hotspot devices. VoIP Currently Agora is issuing VoIP phones through vendor EvolveIP. These devices are used by the staff for work voice communication. The current cost for this service is over $300,000. System Downtime Maintenance Maintenance will occur on the weekends to the extent possible and always during off hours which is defined as 9:00 PM EST to 5:00 AM EST. There will be one weekend a month that is planned for system maintenance. The schedule will be defined as part of the school calendar process and included in the calendar. The email communication schedule go as follows: 1. Two weeks prior to the window an email reminding everyone along with a list of the systems we expect to incur downtime. 2. On the Monday prior the same email is sent as a reminder. 3. On the Friday prior to the maintenance weekend a follow up reminder is sent. 4. Upon completion of the maintenance and email is sent lettering everyone know the systems are up. Unplanned Outage In the event we have unplanned system downtime this communication protocol will be used. 18

1. An email outlining the systems affected will be sent to all staff with the current status of the issue. 2. A follow up email will be sent every 20 minutes with updates on the progress made. 3. Upon resolution an email will be sent to all staff notifying them the systems are up with a summary of the issue and resolution. 6. Timeline 6.1 Timeline 2014-15 School Year January - March, Q1 Student and staff images defined by mid-february. Implementation of the Pre-Enrollment System by March of 2015. This includes SnapEngage, HubSpot, Docusign, and SalesForce to support students enrolling for 2015-16 school year. Selection of Professional Development software by March of 2015. Acceptable Use Policy completed by end of March of 2015. Revising and implementing policies related to technology, ongoing through 2015. April - June, Q2 Student and staff images approved for implementation. Implementation of the Enrollment and Instructional System by July of 2015 to support the transition of Agora from being managed by K12 to self-managed. The beta will be available in April to facilitate training. Implementation of human resource software in spring of 2015. Implementation of financial software by the summer of 2015. CIPA compliance by June 2015. The current language curriculum provided by K12 does not work with our filtering solution and those computers in the Learning Center are not being filtered. Email migration complete. 2015-16 School Year July - September, Q3 Deployment of new student devices by GDC during the summer of 2015 to support the 2015-16 school year. Philadelphia Learning Center Modernization completed by the fall of 2015. Building internal team to support technology operations. 19

Business office move initiative complete. Video conference initiative complete. October - December, Q4 Development of a disaster recovery plan KPI development Establish Intranet January - March, Q1 Development and implementation of an outreach program to stakeholder groups for gathering feedback to inform our continuous improvement process. Process and timeline for technology review established. April - June, Q2 Plan developed for VoIP and Cell service. Training content developed and training frequency defined. 2016-17 School Year July - September, Q3 Services company identified to assist with Secure Agora initiative. October - December, Q4 Implementation of the Unified Communication Platform. Development of a comprehensive security plan. January - March, Q1 Implementation of Security and Information Governance. April - June, Q2 Expand the number of learning centers. 2017-18 School Year July - September, Q3 Begin the process to identify devices for staff and student refresh October - December, Q4 Agora is mobile ready and enabled. January - March, Q1 Identification of mobile devices for deployment. April - June, Q2 Staff and student devices refreshed. 20

7. Budget 7.1 Detailed Budget 2015-16 School Year Annual Amount PERSONNEL EXPENSE 1401 Salaries - Full Time 550,000 1402 Salaries - Substitutes & Temps - 1403 Salaries - Part Time/Temporary/Hourly - Total Salaries 550,000 1410 Bonus-Incentive - 1411 Bonus - 1412 Commission - 1420 Payroll Taxes - FICA/Medicare 42,075 1421 Payroll Taxes - Unemployment 33,000 1423 Medical/Dental/STD/LTD Insurance & Wellness 247,500 Workmen's Compensation 1424 Insurance - 1426 PSERS 165,000 Total Benefits 487,575 Total Personnel 1,037,575 NON-PERSONNEL EXPENSE Contracted Services 1501 Consultants - 1502 Outside Services Purchased 4,218,639 1503 Temps/Staffing Agency - 1504 Refuse/Trash - 1505 Office Rent - 1506 Equipment Rent/Lease - 1507 Marketing - 1508 Advertising - Total Contracted Services 4,218,639 Supplies and Materials 1601 Paper Supplies (photocopy paper) - Printed Materials & 1602 Reproduction Costs - 1603 Computer supplies 1,701,232 1604 Software 3,744,711 1605 Audio/Visual Supplies - 1606 Training/Meeting Materials - 21

1607 Office/Miscellaneous Supplies - Miscellaneous Equipment (Cost 1608 under $500) - 1609 Postage & Stamps - 1610 Express Mail - 1611 Custodial Supplies - 1612 Promotional Items - 1613 Subscriptions - 1614 Food Supplies - Total Supplies and Materials 5,445,943 Transportation 1701 Transportation 5,600 1702 Lodging 3,300 1703 Meals - employee only 1,650 1704 Entertainment - 1705 Other Travel Costs 1,650 Total Travel and Entertainment 12,200 Communications 1801 1802 Communications - Regular Communications - Wireless - - Communications - Internet 1803 Access - 1804 Water/Sewer - 1805 Gas/Electric - 1806 Media Services/Cable - Total Communications - Repairs and Maintenance 1901 1902 1903 1904 1905 Repair & Maintenance - Facility - Repair & Maintenance - Grounds - Repair & Maintenance - Equipment - Repair & Maintenance - Furniture/Other - Maintenance Contract Agreements - Total Repairs and Maintenance - Other Expenses 2001 Employee Training & Development 2002 Employee Recruitment 2003 Conference Fees - 2004 Membership Dues - 2005 Bank Service Charges - 2006 Charitable Contributions - 2007 Political Contributions - 2008 Freight & Handling - 2009 Research Expenses - 2010 Legal fees - 22

2011 Accounting/Auditing Fees - 2012 Property & Casualty Insurance - Directors and Officers 2013 Insurance - 2014 Business Taxes & Licenses - 2015 Sales/Use Taxes - 2016 Penalty - Tax Filings - Penalty & Interest - 2017 Franchise/Pers Property - 2018 Board of Directors' Fees - Depreciation-Computer 2019 Equip. - 2020 Depreciation-Software - 2021 Depreciation-Curriculum - 2022 Depreciation-Furniture - 2023 Depreciation-Other Equipment - Total Other Expenses - Total Non-Personnel 9,676,782 Total Costs 10,714,357 2016-17 School Year 2017-18 School Year Total Before D&A and Other $10,714,357 Break down costs by year, indicating the portion that is one time and that which will continue each year through the term of the plan, generally three years. Include in your budget the staff time required to maintain current technology and manage the implementation of the selected technology initiatives. You may include the time of the executive director or other program staff, as well as any staff assigned specific ongoing technology support functions (e.g., database management and web updates). 23

Appendix A Software Map with Integrations 24

Appendix B Global Data Consultants Timeline 25

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