The provisions of this Service Schedule are in addition to the Conditions for Provision of Closed Circuit Television Service (the Conditions ) and the Customer s acceptance as a user of the terms of the End User Licence Agreement between Digital Barriers Services Limited as owner and BT as licensor of the TVI Control Center software used in the Service. 1. Service Overview 1.1 The Service allows the Customer to receive a closed circuit television (CCTV) signal using mobile surveillance equipment and Wireless LAN or Mobile Network Service for the transmission of images. It provides live streaming of low bandwidth CCTV images over a range of network services; it also provides the facility to store images within the camera for later download. 1.2 The Service uses BT Wi-fi as the default Wireless LAN connection method. The Wireless LAN connection forms the default communications path when the Equipment is provided with both Wireless and Mobile Network connectivity. 1.3 The components of the service are described below A Minicam incorporating a View camera which is suitable for use outdoors and has Pan/Tilt/Zoom (PTZ) capability, a video encoder for video streaming and a router for transmission services. Storage integrated within the Minicam enabling images to be stored within the camera. A View Server for access and distribution of images using secure routines. Viewing Application software for receiving and displaying the CCTV images on a Windows PC, Android mobile device or Apple ios mobile device. The Viewing Applications include a maximum of 5 user accounts as part of the standard service per customer account. Data Streaming to enable CCTV images to be downloaded from the Minicam. BT will provide 2 Gigabytes of data transfer each month for each camera. Any further usage will be chargeable. 1.4 The service includes the provision of Some Equipment which becomes the property of the Customer on payment, (b) Some BT Equipment which remains the property of BT (c) A transmission service which may include a SIM card which remains the property of the Network Provider. (d) Some application software that is provided by BT to the Customer. 1.5 The service does not include the provision of straps for securing the Minicam to a suitable housing (b) any form of housing for locating the Minicam (c) any devices (eg PCs or tablets) for the display of camera images 2. BT Responsibilities 2.1 BT will provide the Equipment to the Customer; the Customer is responsible for installation and configuration of the Equipment. 2.2 BT will provide the Viewing Application Software to the Customer; the Customer is responsible for the installation and configuration of the application software onto compatible hardware (not provided). 3. Fault Repair Service 3.1 BT will provide a fault reception centre which will be available 24 hours per day, 7 days a week, 365 days a year, for the Customer to report faults in the transmission services and obtain assistance with the Service. 3.2 BT will provide a 12 month warranty on the Equipment. The Warranty period will commence on the date of despatch from the manufacturer. 3.3 Faults in the Equipment are the responsibility of the Customer. In the event of a fault the Customer should return the goods to the manufacturer for repair at the Customer s cost including where the fault occurs during the warranty period. 3.4 The Customer acknowledges that the BT Wi-fi Service is restricted as follows: the BT Wi-fi Service is not available in all parts of the United Kingdom; and (b) the BT Wi-fi Service is not fault free and it may be impaired by local, geographical, topographical and/or atmospheric conditions, access point outage, and/or other causes of physical or electromagnetic interference beyond BT s control 3.5 The Customer specifically acknowledges that BT has no liability for poor or fluctuating BT Wi-fi Network signal strength or for temporary British Telecommunications plc Page 1 of 5
or permanent interruption to Service at an End User s premises as a result of the Access Point being disabled, disconnected or switched off, irrespective of any status information published by BT Wi-fi. 3.6 The Customer acknowledges that the Mobile Network Service is restricted as follows: the Mobile Network Service is not available in all parts of the United Kingdom; and (b) the Mobile Network Service is not fault free and it may be impaired by local, geographical, topographical and/or atmospheric conditions, network congestion, and/or other causes of physical or electromagnetic interference beyond BT s control. 3.7 The Customer specifically acknowledges that BT has no liability for poor or fluctuating Mobile Network signal strength or for temporary or permanent interference with the Mobile Network signal at an End User s premises irrespective of any information published by the Network Operator. 3.8 The Customer agrees: that the SIM Card is supplied to BT under licence and will at all times remain the property of the Network Operator. The Customer cannot sell the SIM Card number, code or any associated number or agree to transfer them to any third party; (b) to inform BT s service desk immediately by telephone if the SIM Card is lost, stolen, damaged or destroyed, or the Customer becomes aware that it is being used in an unauthorised manner. (c) to return the SIM card to BT in the event that the Service is terminated 3.9 Faults with the Mobile Network Service will be repaired by the Network Operator in accordance with its standard procedures. 4. Customer Responsibilities Physical Security 4.1 The Customer is responsible for ensuring that the Minicam is installed securely using straps that are suitable for the intended mast 4.2 The Customer is responsible for ensuring that the mast on which the Minicam is fitted is of sufficient strength to support the Equipment. 4.3 The Customer is responsible for ensuring that the Equipment is connected correctly in accordance with the User Guide documentation. 4.4 BT is not responsible for the loss or theft of the Equipment. 4.5 In the event of loss or theft, the Customer should notify BT so that the encoder account can be disabled and the service suspended to prevent misuse of the camera. Transportation 4.6 The Customer must ensure that items returned to the supplier for maintenance are securely packaged. Failure to do so could lead to damage during transportation that would render the warranty invalid or increase the costs of any repair. An additional charge may be incurred if BT is required to provide new packaging in order to return a repaired product. Passwords and Settings 4.7 The Customer is responsible for setting and managing all passwords associated with the Service. 4.8 The Customer is responsible for resetting their User Account password on first use. 4.9 Prior to first use of the Minicam, the Customer is responsible for defining and configuring the Archive Encryption Password (if required).. 4.10 The Customer must not change (unless directly instructed by BT) the following parameters that are pre-configured on the device prior to shipping: Encoder Model, Mobile Network Settings, Encoder Name, Encoder Password, Primary Server Address, Backup Server Address, Local Ethernet Settings and Encryption Pack. 4.11 The Customer is permitted to change the Wireless LAN settings for communication over a private wireless network. BT is not responsible for the security of the private wireless network or its connectivity to the Internet. Communications 4.12 The Customer is responsible for Internet connectivity from any private Wireless LAN used to ensure the Equipment can communicate with the BT Redcare View server. 4.13 The Customer is responsible for ensuring that the product is located within range of a BT Wifi, private Wireless LAN or Mobile Network British Telecommunications plc Page 2 of 5
signal where it is intended to use these media to access video data. 4.14 BT is not responsible for the quality or consistency of Wireless or Mobile Network signals in the area where the Equipment is located or any other failures due to them. Video data stored on the product 4.15 Video data recorded by the Equipment is the property of the Customer. The Customer is responsible for video data stored on the Equipment and for recovery of stored video data from a faulty Equipment. 4.16 BT is not responsible for loss of video data stored on the product either during normal operation or in the event of an Equipment Fault. General Use of the Product 4.17 An individual user may only establish a single log-on session at any one time, using a single Viewing Application. 5.2 Additional Services include but are not limited to investigations and correction of faults in the Equipment and/or Service that result from: (i) misuse, accidental or deliberate damage, servicing or modifications performed by the Customer or a third party not authorised by BT; (ii) (iii) failure to keep, use and maintain the Equipment and/or Service in accordance with BT s or the Equipment manufacturer s instructions; attachment of devices not recommended by BT or the Equipment manufacturer; (iv) lightning damage; electromagnetic interference, mains electrical surges or failures; or 4.18 The Customer will specify to BT at the time of order, the quantity of user accounts required for access to the Service. (b) (v) any other cause; provision of consumables; 4.19 Where additional user accounts are required, these may be acquired by payment of the user account charge and BT will create the accounts. 4.20 BT reserves the right to decline the quantity us user accounts requested if this number is considered excessive. 4.21 The Customer acknowledges that sustained video streaming from the Minicam over the Mobile Network can result in high network data usage and additional overage charges may be incurred if the monthly usage allowance is exceeded. 4.22 Video stream connections will timeout after being connected to a Viewing Application for 30 minutes. The user has the option to cancel the stream disconnection through the Viewing Application when the timeout occurs. 5. Additional Services (c) (d) (e) travelling time and labour charges where the Customer reports a fault but no fault can be found and the Customer is unable to demonstrate or provide evidence of the fault; where access to the Equipment and/or Service is prevented or delayed by the Customer; any work undertaken at the request of the Customer outside a Working Day; (f) any preventative maintenance or cleaning regimes; or (g) any other related services requested by the Customer. Provision of Mains Electricity Power Supply 5.3 The Customer is responsible for: 5.1 Additional Services will be provided at BT s sole discretion and may be subject to additional charges based on BT s reasonable costs. provision of a 230 volt 50 Hz mains supply with a 5 amp fused spur at all Sites: British Telecommunications plc Page 3 of 5
(b) protecting all mains supplies by a 30mA residual current circuit breaker (RCCB) which should be approved to BS4293 and be of the auto reset type; Intermediate Sites 5.4 If it is necessary to include intermediate or repeater Sites in order to complete the wireless connection between the Customers chosen camera Site and the wireless collection node, the Customer will be responsible for any costs arising for planning and ongoing wayleaves payable to a third party in respect of such Sites. BT will not be responsible for any charges relating to the intermediate or repeater sites. Network Connection Approvals 5.5 The Customer is responsible for ensuring that all cameras, monitors and other electrical Equipment which are to be connected directly to the Service (including the BT Equipment) must be approved to the European Electrical Safety Standard EN60950. Equipment Grounding 5.6 The Customer must ensure that any Equipment connected to the Service is properly grounded against lightning strikes and electrical power surges. Use of the Services 5.7 The Customer remains solely responsible for the operation and use of the Service. Mission Critical Applications 5.10 BT may refuse to provide Service to the Customer for reasons of health, safety or technical compatibility where it has reason to doubt the integrity and/or suitability of the Customer Equipment. Other Customer obligations 5.11 The Customer will: (b) (c) (d) (e) (f) 6. Definitions keep any Equipment safe and use it and the Service in accordance with any BT and Equipment manufacturer s instructions ensure that the Equipment is without risk to health; only use or allow the Equipment or Service to be used for any purpose for which it is designed; not repair or make any alterations or attachments to the Equipment or Service without BT s prior written consent; supply BT with any information upon request or any other information and assistance necessary for BT to perform its obligations under this Contract; co-operate in diagnosing faults by carrying out any diagnostic test routines reasonably requested by BT. In this Service Schedule the following terms, in addition to those stated in clause 1 of the Conditions, have the meanings shown next to them. 5.8 The Customer acknowledges that BT does not recommend the use of the Service for health and safety or mission critical applications or services. BT excludes all liability of any kind if the Customer uses such wireless Service options for health and safety or mission critical applications or services. Transmission circuits 5.9 If any of the Customer's contracts for transmission circuits for which the Service is provided are terminated, the Customer acknowledges that BT can no longer provide the selected Service option on such terminated circuits. Customer Equipment Additional Services Android Apple ios Compatible Hardware Latency means those support, maintenance and other services that are outside the scope of the Service means an operating system designed primarily for touchscreen mobile devices such as smartphones and tablet computers means an operating system developed by Apple Inc. and distributed exclusively for Apple mobile devices means equipment that meets the system requirements to run the application software defined in the User Guide for the application software means the round-trip British Telecommunications plc Page 4 of 5
Mobile Network Service Wireless LAN transmission time between a request by a user to view an image and the image being displayed means wide-area cellular telephone network that allows high-speed Internet access based on GPRS and newer mobile data services such as EDGE and HSPA means radio based, short range, high bandwidth local area network using spreadspectrum or OFDM modulation technology to enable communication between devices in a limited area British Telecommunications plc Page 5 of 5