Phoenix Property Management profile
Who Are We We are Harcourts We re a highly successful multi-national real estate company, we have the global, national, and local connections for managing and leasing real estate. That s the combined resources of thousands of consultants across nine countries. Then there s the advanced systems and training. So our people can recognise every opportunity for their clients - and step up and grab it. But there s something else that s been far more important for our success. It s you. Where do you want to be? And what do you need from us to get there? As every potential client who reads this flyer will discover - it s our commitment to your results that delivers success to our company. So we won t randomly prescribed rental levels, marketing plans and renting techniques. We ll work with you to find out what you want to accomplish. Then we ll work our hardest to get there.
What we do We assist you in optimising your income potential through strategic management. This simple statement covers an often challenging and complicated process. Of course the care of your property and optimising your return is what s important - and Harcourts utilises some unique strengths to accomplish this. We ensure our people consistently operate above and beyond our competitors. It s a precise service-based mindset that only the best property management practitioners can deliver consistently. We use sophisticated systems and technology to make certain your property can gain massive exposure. We connect with your audience of potential tenants. In our media-saturated society the average consumer is bombarded with hundreds of advertising messages every day. Your investment property needs to stand out. Harcourts have redefined the role of property management within the real estate office - from a back office activity to an expert streamlined, systemised, customer focused machine that today s market requires. Before this machine is activated, we determine achievable rent, and specifically tailor marketing and leasing techniques. No two properties are the same - so each marketing and leasing proposal must be considered individually. We then move seamlessly into the ongoing care and management of your investment asset.
Why us: Consider this: We are specialists in Property Management, our people are dedicated professionals. Our business philosophy is based on creating success and four specific values that are communicated throughout the organisation. People first Doing the right thing, Being courageous and Fun and laughter. Our local knowledge is backed by our global strength. We promote a company wide focus on the delivery of exceptional customer service. Our Harcourts Academy researches and provides expert training and coaching for our Property Managers who continue to remain at the forefront of Property Management legislative changes. Our offices are supported by a team of Property Management Operations Managers who are experts in their field and whose sole role is to support, train, problem solve and keep up to date with the latest innovations in the world of Property Management. We are at the forefront of Property Management technology. Our Property Managers enjoy a mix of mobile and web based products for seamless management of the many administrative processes required. We accelerate the renting of your property to the right tenant through our focussed marketing and tenant screening procedures. We maximise your investment by optimising your return. We guarantee that we will proactively communicate with you on all matters relating to your property. We offer a wide range of value added services to further enhance your investment. Industry leading systems and procedures and our philosophy of continuing innovation ensures you and your property are in the best hands.
Why should I appoint a Property Manager? This is what you need to know... It s important to ask yourself Do I have a thorough understanding of the RESIDENTIAL TENANCIES ACT and other associated statutes? This is a highly specialised aspect of Real Estate and it is fraught with the danger of litigation in almost every task you undertake. A competent Property Manager not only possesses a strong understanding of their role, they continually increase their knowledge of insurance requirements, changes to legislation and industry and market trends to ensure all clients achieve the highest level of service at all times. Agents are often engaged to pick up the pieces of poorly self managed properties after it has cost the owner countless hours in trying to resolve conflicts with their tenant, not to mention the monetary cost.
If you are at all considering managing your own investment property then it s wise to consider the following points: Do you possess a thorough understanding and knowledge of The Residential Tenancies Act 1986 in order to maintain a fair and professional relationship with your tenant? The tenant may sue you if you do not adhere strictly to the Residential Tenancies Act 1986! Do you understand a Landlords obligation under other acts affecting a tenancy? Discrimination, consumer protection, building and other statutes all impact a tenancy. How much do you know about the tenant selection process? Asking the right questions and getting the right answers before you place a tenant in a property can save untold heartache and frustration and may prevent potential financial burden. Do you realise that as a private landlord you do not have access to tenancy default databases? Therefore, tenants listed on these databases are forced to rent privately? Do you know how to lodge your tenants Bond money in accordance with the Residential Tenancies Act requirements and within the required timeframe? If not you may be liable for a heavy penalty. Do you know the right procedure when dealing with rental payment arrears? Have the correct notices been issued with the required days calculated for the notice period? If not, your advices may be compromised and you will have to start the procedure all over. Do you have a concise knowledge of The Residential Tenancies Act 1986 to effectively represent yourself in Court? The procedure must be precise. If you are ill prepared with non compliant documentation, invalid notice periods or lack of evidence, justice may not fall on your side. Minor mistakes may cost you dearly! Could you successfully terminate your tenancy and recover possession of your property without the need to go to Court? Do you know the correct procedure, the right notices to issue and the correct time frames? Is your negotiation skill and knowledge of the relevant Acts sufficient to mediate a successful resolution and outcome? Could you complete a valid Property Condition Report with enough detail to stand up in Court if necessary? If it is not a precise record then it may have little or no value if needed for evidence. Do you know the correct procedure when the tenant has absconded and abandoned goods remain at the property? The Residential Tenancies Act 1986 has a range of procedures that must be followed when goods are left at the property. Additionally, if you enter the property when possession has not been handed back you risk anycompensation you may have been entitled to; not to mention any penalties that may be imposed due to the breach of the Residential Tenancies Act 1986. Would you be able to recover any outstanding debts? At what point do you go to court, how do you get the Bailiff involved, do you have Landlords Protection Insurance, who will assist in your debt recovery? At Harcourts Property Management we are serious about our commitment to provide the best property management service. Your specific goals and objectives are our primary consideration in the management of your property. Our Property Managers understand how the market impacts on your investment and will work with you to improve the yield from your property. We relieve any potential stress from owning investment property, we remain current with legislation and market drivers that effect your real estate investment.
The Next Step. We are here to help Renting and managing property is often a stressful time. That s why we pride ourselves on clear communication from the outset. We make sure we work with you so you re always in control, from the initial renting process and throughout the ongoing care and management programme of your property. So if you have any questions at any stage, please don t hesitate to ask. Fees If you are comparing agencies based on fees alone, ask your preferred agencies for a complete list of what they ll do for you in the process of managing your investment. Any extra s may vary greatly and be costly in the long term. Authorising a managing agent Once you ve decided to place your property under management, we will need to complete the Management Agreement. The Management Agreement is the authority required for us to care for your investment. It clearly defines the obligations of all parties, the terms and conditions of management and the structure of management for the term outlined in the agreement. Marketing Plan Our objective for your property is simple gain the highest possible profile and exposure across the widest possible target audience. To achieve this, in consultation with you we will prepare a customised marketing plan to showcase your property effectively. We set the standard Our people are world renowed for their abilities. We pride ourselves on this reputation. It s what focuses us each day and pushes us towards even greater achievements in real estate. That s the Harcourts strength. - We re ready when you are
Our Fees Full Management Management Fee: 8% + GST of Gross Rents Received Trade Me Advertising: $99.00 Credit Checks $20 per Applicant Checked Routine Inspection Fee: $35.00 + GST Ingoing Comprehensive Inspection: With our Compliments Outgoing Comprehensive Inspection: With our Compliments Month End Statements: With our Compliments Financial Year End Statement: With our Compliments Prices are as per the Residential Management Contract. As per the contract we maintain the right to review fees by giving one months notice
The Team Dougal Boyd Registered Valuer, VFM, VPM, AREINZ Manager Dougal, with over 20 years industry experience, leads our dynamic Harcourts Phoenix Property Management Team. Dougal has an impressive reputation as a highly organised, knowledgeable, motivated and experienced property manager. His conscientious, professionalism and a strong ability to connect and clearly communicate, provide the assurance of quality service delivery to our substantial portfolio of landlords and tenants. Harcourts Phoenix Property Management clients are well looked after and can rest with the assurance their individual manager is well supported when the need arises. They know their portfolio is being cared for, returns are being maximised and the latest technology and best systems are being utilised. For the right advice, talk to Dougal Boyd. Kate Diedrichs Business Manager Kate started her career at Phoenix as a receptionist, and quickly stepped up into the role of a Property Manager. Proving such a success in this role, achieving consistently good results and showing an astute business acumen, Kate soon found herself promoted once more into the role of Business Manager. Kate brings methodical attention to detail, superb organisational skills and a philosophy of excellent service to her role. Motivated, systematic and positive, Kate is determined to provide all owners and tenants with a comprehensive and professional service and her absolute commitment towards her clients ensures that she will always go that extra mile. Katherine Watson Receptionist & Accounts Administrator Katherine joined the Property Management Team in September 2011 as a part time receptionist and quickly made herself such a valuable part of the team that she was invited to become a full time member of staff. With a strong administrative background and attention to detail, Katherine helps the office to run smoothly and efficiently. She is also the friendly first point of contact to assist with all enquiries and visitors to the office. Christine Ritani Property Manager Christine is enthusiastic, resourceful and highly organized, combining efficiency with passion and integrity which she brings to her role as Property Manager. Having completed her Salesperson Certificate recently, Christine is well informed and knowledgeable on many aspects of the property trade and is always up to date with the current property and rental market. Coming from an administration background, property management is a role that fits her like a glove combining matchless communication and organizational skills with a complete and comprehensive understanding of the workings of the property management business.
The Team cont... Ben Robertson BCOM VPM Property Manager Ben joined Phoenix Property Management in 2011 after completing his degree at Lincoln University in Valuation and Property Management. He has both knowledge and experience relating to property management, giving him the pragmatic approach to everything that the role requires. Ben also manages a number of commercial properties ranging from Retail to Industrial. As a qualified Valuer he is able to ensure all rents are at current market levels and is a confident negotiator between landlords and tenants. Ben is working towards becoming a registered Valuer, and is able to carry out a variety of valuations for most purposes. Michael O Connor BCOM VPM Property Manager Having completed some work experience for our Property Management Team whilst undertaking his Valuation & Property Management Degree at Lincoln University, Michael proved himself such a success that he was quickly offered a full time position upon graduation. With a strong sporting background, Michael has the competitive nature and the perseverance required to succeed in the property management business. His outgoing personality, energy and commitment ensure that his clients receive an outstanding level of service every time. Sharyn Silcock Property Manager Sharyn has over 20 years experience in the Real Estate industry, six of those with Harcourts Phoenix where she was constantly placed in the top 10 Sales Consultants. Her outgoing personality compliments her exceptional customer service skills ensuring client satisfaction in the property market. Amy An Asian Client Liaison Officer Amy An has recently joined Harcourts Phoenix Property Management as a Property Manager specialising in communicating with our Chinese and Japanese clients. Before immigrating to New Zealand, Amy spent six years in Japan completing a Bachelor of Commerce as a mature overseas student from China. Amy made wide use of her multi-language skills during her nine year customer service role in Christchurch prior to joining Phoenix and is now willing to assist our Asian clients to complete their Property Management experience with patience and thoughfulness.
Notes: Phoenix s property management team maximise your investment property returns and minimise the stress!
www.phoenixrealestate.co.nz Phoenix Property Management Ground Floor, State Insurance Building 88 Division Street, Riccarton Phone: (03) 348 9468 Fax: (03) 348 8778 Email: rentals.riccarton@harcourts.co.nz