REQUEST FOR INFORMATION

REQUEST FOR INFORMATION RFI Ref: VM2013-05-49 SIA Learning Management System (LMS) Page 1 of 13

TABLE OF CONTENTS SECTION 1: INTRODUCTION...3 SECTION 2: BACKGROUND...5 SECTION 3: SUMMARY OF RFI...7 SECTION 4: FORMAT OF PROPOSAL...9 4.1 Part 1: Vendor Profile...9 4.2 Part 2: Non-Disclosure Agreement (NDA)...9 4.3 Part 3: Executive Summary...9 4.4 Part 4: Prior Experience...9 4.5 Part 5: The Proposal...10 SECTION 5: SCHEDULE OF EVENTS...11 ANNEX 1: VENDOR PROFILE MATRIX...12 Page 2 of 13

SECTION 1: INTRODUCTION 1.1 This Request for Information (RFI) aims to solicit information to assist Singapore Airlines Limited (SIA) in sourcing for a Learning Management System (LMS) to replace our current elearning solution called SKIES. 1.2 This document provides sufficient information necessary for interested vendors to prepare a reasonably complete proposal to SIA, including addressing the technical, financial and legal requirements necessary. However, if there is a need to seek clarifications, requests should be sent as an attachment in Word Document format to: Ms Josephine Koh and/or Erienne Wong ITAdmin_RFP5@singaporeair.com.sg When submitting questions, the identity of the vendor s representative must be clearly indicated. SIA will respond to the questions in writing. 1.3 To participate in the RFI, the following is required: (a) Vendors are required to Email to ITAdmin_RFP5@singaporeair.com.sg or fax to (65) 64900761 by the submission deadline: Non-Disclosure Agreement (NDA-CP) duly signed by your authorized signatory. (b) Post or courier to reach SIA within 3 business days of the submission deadline: Two (2) original sets of the Non-Disclosure (NDA-CP) duly signed by your authorized signatory. The NDA-CP must be sent to: Ms Tan Lay Lay Senior Manager IT Procurement & Admin Singapore Airlines Limited SIA Computer Centre 722 Upper Changi Road East Singapore 486854 *Vendors who already have an executed Non-Disclosure Agreement (NDA-CP) with SIA just need to quote the NDA-CP reference as fulfillment of SIA s non-disclosure requirement for this RFI. Note: Vendors must have Non-Disclosure Agreement(s) with their contractors. The Non-Disclosure Agreement must be received by SIA before the confidential Annexes to this RFI document are released. Note: For identification purposes, the cover of the documents (including the envelopes) MUST be clearly marked with RFI VM2013-05-49. Page 3 of 13

SIA reserves the right to share your response to the RFI with its advisors, if required. 1.4 Three (3) sets of the RFI proposal are required. For easy identification, the cover of the documents (including the envelopes) must be clearly marked with either ORIGINAL or COPY. The RFI reference number must be clearly marked at the top left corner of the envelopes. In addition, prepare two (2) sets of CDs containing the soft copy of your Tender Submission. Label the CDs with the RFI Ref VM2013-05-49: Learning Management System and your organization s name; and place them in an envelope marked SOFTCOPY of RFI Ref VM2013-05-49. The information shall be submitted in sealed envelopes to: Senior Manager IT Procurement and Admin Singapore Airlines Limited IT Tender Box (SIA Pass Office) SIA Training Centre 720 Upper Changi Road East Singapore 486852 1.5 The RFI proceedings shall be in accordance with Section 5: Schedule of Events. 1.6 SIA and/or its subsidiaries reserve the right to decide whether to proceed with the RFP. 1.7 This document does not represent a contractual offer from SIA and/or its subsidiaries. Page 4 of 13

2.1 Introduction SECTION 2: BACKGROUND 2.1.1 Singapore Airlines Limited (SIA) intends to find a suitable LMS to replace the current elearning system. The current system is referred to internally by its 23,000 users as SKIES. 2.1.2 Users group includes: Staff from SIA Group and its subsidiaries (Singapore and overseas based) Non-staff includes contract external trainers and appointed agents (Ground Handling agents) 2.1.3 The system was implemented in year 2006, for use by 8 internal training schools namely: Corporate Learning Centre (CLC) Commercial Training and Development (CTD) IT Training Department Cabin Crew Training Department (CCT) Flight Operations (Safety Training) Department Flight Operations (Flight Training) Department Flight Operations (Ground Training) Department SIAEC (SIA Engineering Company) Learning 2.2 Current System 2.2.1 SKIES is an on-premises* elearning solution that is based on the Plateau Learning Management version 6.1 with customizations that were developed to address SIA specific requirements. 2.2.2 The system integrates via batch data exchange with the following systems: SAP HR Module AirCrew System Cabin Crew Service Record System Crew Roster System 2.3 Objectives 2.3.1 For this RFI, SIA is sourcing for a suitable replacement for current system. The new system is expected to be: Robust Cost effective to implement and operate Able to support customisations that may be required to meet the unique requirements for SIA Able to include services to migrate data from the current system Page 5 of 13

2.3.2 SIA is open to explore on-premises software as well as Software as a Service (SaaS)*. 2.3.3 SIA is open to explore both existing LMS products and LMS solutions that are developed for SIA based on SIA requirements. * Note: In this RFI, on-premises software refers to a software delivery model that is installed and operated from SIA in-house servers and computing infrastructure. SaaS refers to a software delivery method that provides access to software and its functions remotely as a Web-based service i.e. hosted applications. Page 6 of 13

SECTION 3: SUMMARY OF RFI To achieve its business objectives, SIA seeks vendors to provide the following information on: LMS products/ solutions with core functions that meet SIA s requirements (if the proposed LMS is unable to meet certain requirements, please indicate with reason, and propose alternatives, if any); How the proposed product can fit into SIA s business environment; and Estimated costs. In addition to the requirements stipulated in this RFI, Vendors may propose other components (may or may not be part of the standard LMS product), which they deem beneficial for SIA s operations and business environment. 3.1 SIA Functional and Technical Requirements Below is the summary of SIA functional and technical requirements: (A) (B) LMS Functional Requirements: Training Needs Assessment Course Profile and Resource Management Course Nomination and Cancellation Course Administration elearning Portal elearning Delivery Content Development and Management Notification Reporting System Usability Data Migration Training Documentation Requirements LMS Technical Requirements: Test Environment Single Sign On System Integration More details can be found in Annex 2: Learning Management System Requirements of the confidential Annexes. 3.2 SIA Business Environment The product must operate seamlessly and without performance issues in SIA's IT infrastructure environment. In addition, SIA s Information Security requirements must be adhered to in all circumstances. Page 7 of 13

Details of SIA's IT Infrastructure environment and Information Security requirements can be found in Annex 3: Infrastructure and Architecture Standards and Annex 4: Information Security Requirements respectively, of the confidential Annexes. Page 8 of 13

SECTION 4: FORMAT OF PROPOSAL All information provided by vendors will be treated with strict confidence. SIA reserves the right to share the information received with its advisors, if required. Your submission should be presented in the format as follows: 4.1 PART 1: VENDOR PROFILE Present your company profile as in Annex 1: Vendor Profile Matrix. Additional information can be given as attachments. Enclose the completed Vendor Profile Matrix (as in Annex 1) in this part. 4.2 PART 2: NON-DISCLOSURE AGREEMENT (NDA) Send two (2) original sets of the Non-Disclosure Agreement (provided in a separate document), duly signed by an authorised signatory from your organization to: Senior Manager IT Procurement & Admin Singapore Airlines Limited SIA Computer Centre 722 Upper Changi Road East Singapore 486854 Enclose a copy of the duly signed Non-Disclosure Agreement in this part (Part 2). 4.3 PART 3: EXECUTIVE SUMMARY Summarize the salient points of your proposal in no more than three (3) pages. Briefly describe your proposal and how it will meet the requirements of the RFI, outlining alternative proposals, if any, with descriptions of the various options. 4.4 PART 4: PRIOR EXPERIENCE Describe generally your relevant corporate experience in providing such services to organizations similar to SIA in size, complexity, and type of environment, especially in the airline business. List at least three (3) relevant customer references with which you have undertaken similar projects, together with their names and contact details. Where possible, explain your relationship with existing clients in the airline business that may affect the work you may have for this RFI. Page 9 of 13

4.5 PART 5: THE PROPOSAL Describe your proposed solution(s) and highlight any key assumptions you have made. Provide a complete point-by-point response to the Learning Management and System Requirements stated in Annex 2 of the confidential annexes and any additional information you deem necessary to support your proposal, explaining how your system would handle each requirement. State: The required configuration of your proposed product, The required hardware sizing Whether customisation of your product is required, What integration is required with other SIA s systems and how this is proposed. Describe how other vendors or vendor products, if any, will be integrated into your solution processes. Describe the approach, processes and methodologies that you will be using in the system you are proposing. Provide a network diagram to SIA, taking into account SIA s information security requirements that are provided in Annex 4: Information Security Requirements of the confidential annexes. State the time frame and schedule, from initiation till completion, for delivery of each of the requirements. Provide an estimated implementation costs, including: Cost of Product(s) Customization Integration Setup and Configuration Support and Maintenance Propose alternative solutions, if any. Only for proposals with the SaaS model: In addition to the above, please describe how change requests will be handled (e.g. only changes requested by majority of system clients will be implemented; client specific changes can be catered for etc.). Please also include: A high-level overview of the change request process; Average duration taken for a change request of (i) minor and (ii) high complexity to be implemented; and Enhancement cost sharing structure between all system clients. Page 10 of 13

SECTION 5: SCHEDULE OF EVENTS Event Date Invitation to RFI 28 May 2013 Submission of Non-Disclosure Agreement (NDA) 3 June 2013 Questions from Vendor By 7 Jun 2013 Responses to Questions By 13 June 2013 Submission of Proposal 18 June 2013, 12 NOON, SIN time Vendor Presentations* 24 June 2013 1 July 2013 *Please note: subject to confirmation by SIA after the Submission of Proposal, Vendors may require to make a presentation. Page 11 of 13

ANNEX 1: VENDOR PROFILE MATRIX FOR RFI VM2013-05-49 Complete the Matrix briefly. Additional information can be given as attachments. Category/Section Corporate Information Company s Name and Address Year of Incorporation Parent Company Name and Address (if any) Mission and Direction Core Competencies / Business Revenue for the 3 most current year-end periods Net Profit for the 3 most current year-end periods Technology / Business Partner Contact Person s Name, Job Title, email address, mobile & DID contact no., fax no. Experience Relevant Project Experience - number of years - state the projects title (a brief description can be given as attachment) Description Airline Project Experience - state the projects title (a brief description can be given as attachment) SIA Project Experience - state the projects title (a brief description can be given as attachment) Relevant Customer Reference - list three (3) references Product Features Product Overview Technology Platform Client (e.g. browser-based, Java client, etc) Server (e.g. J2EE, Unix, etc) DBMS (e.g. Oracle, DB2, SQL*Server, etc) Interfaces Supported (e.g. MQ-Series, JCA, RMI/IIOP, SAP etc) Years in Market Estimated Market Share Resources Number of Staff Worldwide - Total - Technical (Consultant, Engineer, etc) - Post Implementation Support Number of Staff in Singapore - Total Page 12 of 13

Category/Section - Technical (Consultant, Engineer, etc) - Post Implementation Support Description State the number of staff and the total number of years for each technology skill set / design standard in: J2EE XML Weblogic MQ-Series Oracle 8 and above RF/Wireless Technology Others (please specify) Project Management Development Methodology Adopted RUP Experience Number of projects using RUP Development Model (on-site/off-shore/ hybrid) CMM, ISO or equivalent Certification Information Security and Quality Assurance State whether your organisation has a series of documented Information Security policies and Quality Assurance policies. Existing Information Security policies (Yes / No) Existing Quality Assurance policies (Yes / No) Page 13 of 13