WHAT THE BEST COMPANIES DO

The job is harder than ever before. Senior executives across the world are faced with a rapidly changing business landscape. They have ever-shorter timelines to drive impact, fewer internal resources, and increasingly demanding shareholders. Today you need the confidence to act quickly, focusing effort on the most important elements of your objectives. As you equip your teams for superior performance, you know that there is less time to get it right and a smaller margin for error. 2

You are not alone in the challenges you face. Most of the challenges facing executives regardless of geography, industry, or organization size have already been or are being solved by other executives. Example of a Challenge on the Desks of HR Executives Across the Globe How do I reduce performance risk during leadership transitions? High-Tech Manufacturer US$8 B+ Revenue Palo Alto, CA Consumer Products Company 10 B+ Revenue London Chemicals Company ` 150 B+ Revenue New Delhi Financial Services Provider A$2 B+ Revenue Sydney 1

What do the best executives do? The most successful executives and their organizations humbly recognize that many of the very best ideas exist outside of their own walls. And while prizing innovation, they avoid reinventing the wheel when it s not necessary. The challenge is accessing these outside learnings when you need them most and putting outside knowledge to work efficiently. The Corporate Executive Board drives corporate performance by supplying you with a powerful model to harness outside perspectives and best practices. The CEB model is designed to give you the best of all worlds. Refined over nearly three decades, this approach allows you to tap into breakthrough innovation and proven practices that have been tried and tested by other companies. You can then be confident that this outside perspective will give you the workable solutions you are looking for without the need of a costly custom solution. We invite you to learn more about this approach and how it helps executives like you and your team. 2

We pioneered a model to help you solve these recurring challenges and unlock the best insights, practices, and tools that are being used by the leading companies around the world. The model works by: Creating an unparalleled network of leaders in key functional roles, Focusing on identifying their common challenges, Using world-class research to make solutions accessible for mutual advantage, and Leveraging a global service infrastructure to deliver these insights, best practices, and tools. 3

Six Executive Challenges Supported by the CEB Model The model is used to solve many types of challenges and problems that executives in key functional roles face; it is distinctive in solving six. Identify early-warning indicators and potential responses to key business risks. Improve leadership conversations and functional performance with deep comparative analysis. Assessing Key Performance Trends and Risks Benchmarking Performance and Plans Onboard yourself or a team member swiftly into a new role. Navigating Leadership Transitions Establishing Innovative Operating Approaches Implement new ways of working using progressive insights to evolve your function s impact. Driving Alignment and Support for Change Organizing and Managing Critical Talent Drive greater success in project execution by aligning key stakeholders to your initiatives. Access resources to help you motivate, manage, and build your team. 4

Inclusive Features of Our Role-Based Research and Advisory Services Proven Best Practices More than 300,000 tested approaches to solving business challenges are derived from our network of over 5,300 leading companies. Research and Insights We create over 200 unique studies annually to help business leaders evaluate new issues and challenges. Peer Benchmarks Relevant, quantitative data and analysis provide clarity on the most efficient resource allocation and high-impact areas of focus. Decision and Diagnostic Tools Analysis and support provide customized, actionable views of the most important performance metrics in your corporate function. Executive Networking On-request advice, feedback, and perspective comes from peer interaction with more than 15,000 leading executives as well as from online peer discussion groups. Advisory Support Our experts in over 220 disciplines provide personalized guidance and project support for executives and their teams for pending decisions, new tactics, internal presentations, and other needs. Live and Online Learning Events A wide variety of 700 senior executive only events as well as staff training and skill development. 5

Connecting Corporate Professionals to Essential Resources Our products are developed specifically for you and your team s needs. We provide these products for more than 30 types of functional leaders and their teams, with two additional industry segments to support Financial Services and government leaders. Human Resources CHRO Benefits Compensation Learning and Development Recruiting Asia HR Director Finance CFO Treasury Accounting Investor Relations Tax Corporate Services Operations Procurement Shared Services Real Estate Sales and Marketing Marketing Sales Market Research Communications and Service Communications Customer Service Corporate Strategy Strategy Research and Development 6

Industry Segments Corporate Integrity General Counsel Audit Compliance Risk Information Technology CIO Applications Enterprise Architecture Information Risk Infrastructure PMO Financial Services Retail Banking and Cards Commercial Banking and Payments Wealth Management Capital Markets Insurance FS Operations Government Finance and Strategy Information Technology Marketing and Communications Human Resources Legal and Compliance 7

For Human Resources Executives The Corporate Leadership Council enables HR executives and their teams to execute efficiently, benchmark performance against best-in-class metrics, and achieve critical business objectives through successful talent and functional strategies. Leveraging global best practices and data, we provide the insights and tools that enable business leaders and managers to improve their workforce and drive the organization s performance. Working with CLC HR has saved us time, effort, and money through their guidance on the highest-return areas to prioritize for improving our talent management activities. Their fact-based insights, globally relevant data, and excellent advisory skills have helped create excitement and focus across the global HR leadership team and commitment from our business leaders. Pernille Spiers-Lopez Head of Global Human Resources IKEA Group 8

Research and Advisory Services CLC Human Resources CLC Benefits CLC Compensation CLC Learning and Development CLC Recruiting HR Leadership Council (for Midsized Companies) Asia HR Executive Board Project Solutions CLC Genesee CLC Pro HR Leadership Academy My Benefits Coach Talent Advisor Leadership Academy www.executiveboard.com/human-resources/ 9

For Finance and Strategy Executives Our Finance and Strategy offerings deliver unbiased guidance and proven tactics that enable finance and strategy executives to improve individual, functional, and corporate performance. CEB s content has allowed me to reach external inputs and benchmark with companies, which has tightened our strategic direction, better aligned resources, and allowed for continued talent pool improvement. For the past three years we have used CEB s business alignment tool to baseline performance, drive reallocation of resources, and improve service levels across Finance, HR, Legal, and IT. However, the area of expertise that stands out to me is CEB s assistance in helping us develop our best analyst day. Mark Zeffiro CFO TriMas Corporation 10

Corporate Finance Research and Advisory Services CFO Executive Board Treasury Leadership Roundtable Controllers Leadership Roundtable Investor Relations Roundtable Tax Director Roundtable Intelligent Growth Suite Finance Leadership Exchange Elite Finance Leadership Exchange (for Midsized Companies) Corporate Services Research and Advisory Services Operations Leadership Exchange Procurement Strategy Council Shared Services Roundtable Real Estate Executive Board Project Solutions PSC Solutions Corporate Strategy Research and Advisory Services Corporate Strategy Board Research & Technology Executive Council Project Solutions Finance Leadership Academy www.executiveboard.com/corporate-finance/ www.executiveboard.com/corporate-services/ www.executiveboard.com/corporate-strategy/ 11

For Sales, Marketing, and Communications Executives Our Sales, Marketing, and Communications offerings yield proprietary insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance and tools, B2B and B2C clients drive excellence in their organization. The Sales Executive Council s work is thought provoking and has given our sales organization a competitive advantage. We have implemented critical ideas from the Council on topics from CRM compliance to sales coaching. Their work is relevant, challenges the conventional, and continuously inspires us. Tom Meek VP Sales Henkel Industrial Adhesives North America 12

Sales and Marketing Research and Advisory Services Marketing Leadership Council Sales Executive Council Market Research Executive Board Marketing Leadership Roundtable (for Midsized Companies) Sales Leadership Roundtable (for Midsized Companies) Enterprise Council on Small Business Iconoculture Communications and Service Research and Advisory Services Communications Executive Council Customer Contact Council Project Solutions Marketing Excellence Survey SEC Solutions www.executiveboard.com/sales-marketing/ www.executiveboard.com/communications/ www.executiveboard.com/customer-service/ 13

For Corporate Integrity Functions Our Corporate Integrity offerings equip senior executives and their teams to optimize the relationships among employee behaviors, enterprise risk, and shareholder value. Leaders in legal, compliance, audit, and risk management apply our data-driven insights, practical tools, and advice to effectively manage risk, ensure compliance, and boost corporate performance. Research and Advisory Services General Counsel Roundtable Audit Director Roundtable Compliance and Ethics Leadership Council Risk Integration Strategy Council Corporate Legal Exchange (for Midsized Companies) Project Solutions RiskClarity: A Corporate Integrity Service Legal Leadership Academy The General Counsel Roundtable has given us excellent support in the area of outside counsel management by presenting at our global legal department conference, participating in workshops, and providing us with a number of very helpful tools. This was instrumental in reducing our total outside legal cost by more than 25%, while also decreasing inside legal costs. Hans Peter Frick Group General Counsel Nestlē, S.A. 14 www.executiveboard.com/legal-and-compliance/

For Information Technology Executives Our Information Technology offerings identify the best economic solutions to challenging functional and IT management problems facing CIOs and senior IT executives. Our solutions are vendor independent and sourced from our vast executive network that spans the C-suite. Peer informed and immediately actionable, these solutions help our members elevate corporate performance by becoming not just better IT managers but better business leaders. Research and Advisory Services CIO Executive Board Applications Executive Council Enterprise Architecture Executive Council Information Risk Executive Council Infrastructure Executive Council PMO Executive Council IT Leadership Exchange (for Midsized Companies) IT Performance Benchmarking I find the Applications Executive Council the best peer group interaction I have, giving me real insights into what others are doing, their current issues, and the ways others are tackling these common issues. The case studies presented Project Solutions by the AEC always offer practical advice and IT Business Leadership Academy guidance on how to implement changes to your IT Roadmap Builder own organization. Knowing that these ideas have been successful and having reference points to follow up on the ideas really help with the practical implementation. Mike Croucher Head of IT Architecture and Delivery British Airways PLC www.executiveboard.com/information-technology/ 15

For Financial Services Executives Business Line Leaders Our Financial Services offerings provide peer-vetted, strategic guidance to a global network of senior executives at the world s leading financial services organizations and their technical and service partners. Through our best practice research, analyst coverage, and advisory support, our services allow executives to address common challenges shaping the industry challenges ranging from product innovation to sales and marketing to technology and operations. Product Management, Technology, and Operations Executives TowerGroup Retail Banking and Cards TowerGroup Commercial Banking and Payments TowerGroup Wealth Management TowerGroup Capital Markets TowerGroup Insurance There is a good return on time investment in the Executive Circle (VIP Forum), which increases as we get better acquainted and discussions get more direct. Looking forward, there are important issues facing our industry we may be able to positively impact together. I have appreciated the professionalism, pace, and discussions. Michael Pagano Executive Vice President, Private Client Services City National Bank Council on Financial Competition Business Banking Board The VIP Forum Retirement Services Roundtable Operations Council 16 www.executiveboard.com/financial-services/

For Government Leaders Our Government offerings help agency leadership and their teams drive organizational performance and work more efficiently and confidently. More than 200 government departments and agencies across the globe leverage CEB s practical insights, peer benchmarks, and decision and diagnostic tools, which are created from proven best practices we identify across the public and private sectors. Research and Advisory Services Finance and Strategy Information Technology Marketing and Communications Human Resources Legal and Compliance All of us as members of the federal community have to guard against becoming insular. CLC is important because it gives us a sense of where innovative things are happening and where there may be solutions that jump-start innovations we want to make at our agency. Having the communities of interest and practice through CLC, and having the ability to tap into the best thinking, allows us to be a lot more effective and evolving as an organization than we might be otherwise. Dr. Reginald Wells Deputy Commissioner and Chief Human Capital Officer Social Security Administration www.executiveboard.com/government/ 17

Today, thousands of executives and their teams are successfully using our model to drive corporate performance. 85% of the Fortune 500 50% of the Dow Jones Asian Titans 50 70% of the FTSE 100 225,000 business professionals 5,300+ participating organizations In more than 50 countries 18

A selection of the 5,300 participating organizations who use CEB every day: 19

Our global offices are located to serve you efficiently. Washington, DC Chicago San Francisco London Sydney The Corporate Executive Board Global Headquarters 1919 North Lynn Street Arlington, VA 22209 United States Tel: +1-571-303-3000 Fax: +1-571-303-3100 550 West Jackson Boulevard 12th Floor Chicago, IL 60661 Tel: +1-312-730-9000 Fax: +1-312-730-9100 580 California Street 4th Floor San Francisco, CA 94104 Tel: +1-415-293-5825 Fax: +1-415-293-5826 Victoria House, 4th Floor 37-63 Southampton Row Bloomsbury Square London, WC1B 4DR United Kingdom Tel: +44-(0)20-7632-6000 Fax: +44-(0)20-7632-6001 77 King Street Level 8 Sydney, NSW 2000 Australia Tel: +61-(0)2-9321-7500 Fax: +61-(0)2-9321-7650 20

New Delhi Singapore Frankfurt Toronto Additional Offices TowerGroup 101 Arch Street Floor 21 Boston, MA 02110-1130 Tel: 617-488-2000 Fax: 617-488-2002 Iconoculture 244 First Avenue North, Suite 200 Minneapolis, MN 55401 Tel: +1-612-642-2222 Fax: +1-612-642-2299 6th Floor, Tower 10-B DLF Cyber City, Phase-II Gurgaon 122 002 India Tel: +91-124-479-6000 Fax: +91-124-479-6001 80 Raffles Place #30-02 UOB Plaza 1 Singapore 048624 Tel: +65-6645-4200 Fax: +65-6491-5337 An der Welle 4 60322 Frankfurt am Main Germany Tel: +49-(0)69-7593-7600 Fax: +49-(0)69-7593-8200 152 King Street East 2nd Floor Toronto, ON M5A 1J3 Canada Tel: +1-416-368-8279 21

We invite you to sample the insights that the world s best executives are using to succeed in their roles. To experience our work firsthand or send a copy of this brochure to a colleague, visit www.executiveboard.com/samples. 22

www.executiveboard.com/executive-guidance FEDERAL EXECUTIVE GUIDANCE SERIES OCTOBER 2010 COUNCIL INFORMATION TECHNOLOGY PRACTICE MOST COMPANIES STOP GROWING This article is made available with compliments of the Corporate Executive Board. Further posting, copying or distributing is copyright infringement. Stall Points is grounded in competent and compelling research. There is no fluff here. It is a cogent, practical guide to the most pressing problem today s managers face: How to sustain growth. CLAYTON M. CHRISTENSEN, PROFESSOR, HARVARD BUSINESS SCHOOL, AND AUTHOR OF THE INNOVATOR S DILEMMA AND THE INNOVATOR S SOLUTION CORPORATE LEADERSHIP CORPORATE EXECUTIVE BOARD Lost in Transition Maximizing Employee Performance Outcomes from Organization Redesign Initiatives STALL POINTS Becoming the Buyer of Choice Methods for Improving Bid Success in M&A YOURS DOESN T HAVE TO EXECUTIVE GUIDANCE FOR 2011 MATTHEW S. OLSON AND DEREK VAN BEVER Sustainable Cost Leadership in the Federal Sector Increasing Efficiency Without Compromising Mission EXECUTIVE GUIDANCE FOR 2011 Achieving Intelligent Growth Insights from the Best Companies www.hbr.org www.hbr.org CORPORATE EXECUTIVE BOARD SPOTLIGHT ON SOCIAL MEDIA AND THE NEW RULES OF BRANDING Why You Need a New- Media Ringmaster SPOTLIGHT ON SOCIAL MEDIA AND THE NEW RULES OF BRANDING Why You Need a New- Media Ringmaster by Patrick Spenner by Patrick Spenner WASHINGTON, D.C. LONDON NEW DELHI CHICAGO SAN FRANCISCO SYDNEY TORONTO SINGAPORE Lessons Learned Legal and Compliance Imperatives in Emerging Markets The Future of Corporate IT How to Prepare for Five Radical Shifts in IT Value, Ownership, and Role Reprint R1012E This article is made available with compliments of the Corporate Executive Board. Further posting, copying or distributing is copyright infringement. Reprint R1012E 23