SOUTHEAST ASIAN MINISTERS OF EDUCATION ORGANIZATION REGIONAL CENTRE FOR HIGHER EDUCATION AND DEVELOPMENT

SOUTHEAST ASIAN MINISTERS OF EDUCATION ORGANIZATION REGIONAL CENTRE FOR HIGHER EDUCATION AND DEVELOPMENT

A Study on Quality Assurance Models in Southeast Asian Countries: Towards a Southeast Asian Quality Assurance Framework

SEAMEO RIHED is the Regional Centre for Higher Education and Development working for the 11 Member Countries in Southeast Asia under the umbrella of the Southeast Asian Ministers of Education Organisation (SEAMEO) A Study on Quality Assurance Models in Southeast Asian Countries: Towards a Southeast Asian Quality Assurance Framework SEAMEO RIHED, September 2012 Published by SEAMEO RIHED ISBN 978-616-90041-4-1 SEAMEO RIHED 5th Floor, Commission on Higher Education Building 328 Sri Ayutthaya Road, Rajthevee, Bangkok, Thailand 10400 www.rihed.seameo.org

Preface As Southeast Asian Nations move toward greater integration, higher education plays a significant role in regional development. Recognising the needs for a regional response to ensure interconnectivity and effectiveness of higher education, SEAMEO RIHED has worked closely with Member Countries to promote the development of a regional higher education common space. Quality assurance is a key harmonisation mechanism. SEAMEO RIHED understands that in order to promote a common regional framework for quality assurance in higher education, the region must first understand the systems of quality assurance currently used by Southeast Asian nations and the practices adopted by agencies responsible for it. To facilitate this understanding, we carried out a study on Models of Quality Assurance in Southeast Asian Higher Education in 2010-2011. Quality assurance experts were enlisted to provide first hand information on their countries external quality assurance system, including detailed data on the agency or agencies responsible for assuring the overall quality in their countries higher education system. This report uses the knowledge of those experts, providing an in-depth analysis of external quality assurance in the region and identifying activities that will step Southeast Asia towards greater harmonization in higher education quality assurance.

This project owes great thanks to Fuchsia Hepworth who led the study and authored this report. The Office of the Higher Education Commission, Thailand, the ASEAN Quality Assurance Secretariat, quality assurance representatives from each country and members of the SEAMEO RIHED team have contributed greatly to produce this seminal work. Without their kind support, time, knowledge and commitment this project would not have been possible. Associate Professor Sauwakon Ratanawijitrasin, PhD Director SEAMEO RIHED

Table of Contents Acronyms 1 Executive Summary 3 Introduction 7 Quality assurance in Higher Education 12 Driving Regional Quality Assurance in Southeast Asia 23 Southeast Asian National External Quality Assurance Approaches 34 Status of Quality Assurance Agencies 48 Agency Focus 66 Organisational Structure 74 External Quality Assurance in practice: Tools and Methods 85 Opportunities for Collaboration 109 Conclusion 118 Bibliography 121 Appendix 128 Survey Questions... 128 List of Respondents... 134 List of Quality Assurance Contacts... 135 About SEAMEO RIHED 139

List of Tables Table 1: Matrix of Quality Assurance Systems in ASEAN Countries... 39 Table 2: Quality Assurance Agency Organisation and Ownership... 51 Table 3: Agency Organisation and Purpose... 58 Table 4: Agency Organisational Structure... 77 Table 5: Quality Assurance Team Staff... 81 Table 6: Training of QA Teams... 83 Table 7: Quality Approach taken in Site Visit... 88 Table 8: Annual Number of Reviews... 89 Table 9: Site Visit Process... 94 Table 10: Actions to Develop the ASEAN Quality Assurance Framework... 115

List of Figures Figure 1: Common QA functions at local, national and regional levels... 22 Figure 2: Concept Map AQAN-AUN-RIHED (Source: P Pattanotai)... 33 Figure 3: Concept Map: Quality Assurance Elements... 37 Figure 4: Agency Model One-Centralised Government Agency... 48 Figure 5: Agency Model Two-Independent Authority... 48 Figure 6: Singaporean Public and Private University Policy... 68 Figure 7: Agency Staff... 79 Figure 8: Profession of members of QA Teams... 82 Figure 9: Site Visit Stages... 91 Figure 10: Actions for the ASEAN Quality Assurance Framework... 113 Figure 11: AQAF Stakeholders Plan... 117

Acronyms AACCUP - Accrediting Agency of Chartered Colleges and Universities in the Philippines ACS-CAA - Association of Christian Schools and Colleges Accrediting Agency, Inc. (The Philippines) ALCUCOA -The Association of Local Colleges and Universities Commission on Accreditation ((The Philippines) APQN Asia Pacific Quality Network ASEAN Association of Southeast Asian Nations AUN-QA - ASEAN University Network- Quality Assurance Alliance BAN-PT - National Accreditation Agency for Higher Education (Indonesia) BDNAC - Brunei Darussalam National Accreditation Council CHED - Commission on Higher Education (The Philippines) CPE - Council for Private Education (Singapore) DEEWR - Department of Education, Employment and Workplace Relations (Australia) DGHE - Directorate General of Higher Education (Indonesia) EHEA European Higher Education Area ESQAC - Educational Standards and Quality Assurance Centre (Lao PDR) ETA - Education Testing and Accreditation (Vietnam) FAAP - Federation of Accrediting Agencies of the Philippines HEQA - Higher Education Quality Assurance, Ministry of Education (Singapore) 1

INQAAHE International Network of Quality Assurance Agencies in Higher Education MQA - Malaysian Qualifications Agency MQF - Malaysian Qualifications Framework NNQAA - National Network for Quality Assurance Agencies (The Philippines) OHEC Office of the Higher Education Commission, Thailand ONESQA - The Office for National Education Standards and Quality Assessment (Thailand) PAASCU - Philippine Accrediting Association of Schools, Colleges and Universities PACUCOA - and Philippines Association of Colleges and Universities Commission on Accreditation SEAMEO - Southeast Asia Ministers of Education Organisation SEAMEO RIHED - Southeast Asia Ministers of Education Organisation, Regional Centre for Higher Education and Development 2

Executive Summary Executive Summary SEAMEO RIHED initiated this report in support of the agreement made by higher education policy-makers at the 3 rd Meeting of Director Generals, Secretary Generals and Commissioners of Higher Education in Southeast Asia (2009). At that meeting, policy makers highlighted their intention to move towards a Southeast Asian Higher Education Quality Assurance Framework. They requested SEAMEO RIHED conduct a research study to collect and update external quality assurance information in the region. This report is the result of a survey of countries quality assurance agencies and literature review. It aims to: Provide current information on the diverse quality assurance systems in the region Facilitate increased higher education quality assurance activities in the region Assist with the development of an ASEAN Quality Assurance Framework. Key Findings and Recommendations The research identified several areas of quality assurance excellence in the region. It also highlighted the great diversity in the approach, methods and tools used by various quality assurance agencies. Most countries have active external quality assurance systems, and there is a fledgling but practical 3

Executive Summary structure in place upon which to develop a regional quality assurance system. Three key external quality assurance trends were identified: Firstly, external quality assurance is primarily assured through the registering or reregistering of institutions or programmes. Often this uses an accreditation approach to a site visit, with a yes or no outcome. However, other approaches such as assessment with a value outcome and audit are also seen. Secondly, there is a move to rank universities through voluntary or extra accreditation. Such voluntary accreditation is often on a higher education institution pays basis, and maybe linked to extra financial or other benefits. The final significant trend aims to move responsibility for quality assurance back to education institutions, with a focus on strengthening internal quality assurance process. This focuses on processes aims to strengthen internal systems in order to move accountable institutions towards deregulation and self-accreditation. Key Quality Assurance Issues in the Region The region faces the challenge of ensuring that external and internal quality assurance systems work together productively, and ultimately, that quality outcomes of higher education 4

Executive Summary institutions are improved. These are both common issues seen around the world. Common issues across countries surveyed are a lack of resources to support quality assurance initiatives including insufficient funding, lack of quality experts, limited tools and knowledge and also a lack of awareness of assurance implementation. Restrictions at a policy level also occur as quality assurance development strategies are rare, and quality assurance responsibilities sometimes fell within several government departments. Finally, there is a lack of leadership for respective countries to strengthen their national quality systems. Further collaboration on developing the regional quality assurance framework will address these issues. Possible Areas of Future Work The research identified strong support for the development of a regional quality assurance system, as a means of developing both internal quality assurance and national systems, and of facilitating the internationalisation of higher education systems. The region s higher education policy makers most recently articulated support for a Framework at the 5 th Meeting of Director Generals, Secretary Generals and Commissioners of Higher Education, held in Nha Trang Vietnam 24-25 March 2011. The research project identified several actions to move the region towards the vision of an effective regional quality assurance system. Activities in following three interconnected areas will assist with the development of an ASEAN Quality Assurance Framework: 5

Executive Summary The development of common quality assurance principles, Capacity building of all stakeholders through cooperation, and Promoting the benefits of quality assurance broadly. The action plan included in this report is developed from survey responses. The plan is also in-line with other prominent research on regional gaps in quality assurance systems. The first set of actions develops the required infrastructure to support regional quality assurance, driving regional quality assurance through agreement on guidelines and codes of conduct. The second set of actions involves utilising the region s experience to build capacity in Member Countries where needs are identified. It involves actions to strengthen both internal and external quality assurance, and increase participation in quality assurance activities. The final set of activities promotes the benefits of a strong regional approach to quality, and will be driven by regional organisations. SEAMEO RIHED is convinced that working in cooperation both ensure the positive development of the region and individual nation s higher education systems. Further, that alignment in terms of quality assurance criteria and process will aid the broader harmonisation movement underway in the region. 6

Introduction Introduction This research report is the outcome of the SEAMEO RIHED research study on Models of Quality Assurance in Southeast Asian Higher Education. The research was conducted to: Collect and update quality assurance information on the diverse systems in the region Raise awareness of quality assurance systems and status among all stakeholders Facilitate increased higher education activities relating to quality assurance in the region. Consistent with the wishes of the region s higher education policy makers, to promote a framework that is in line with regional quality assurance frameworks and to work in partnership with regional organisations, this study builds from the research undertaken by the Asia Pacific Quality Network (APQN) on Quality Assurance Arrangements in Higher Education in the Broader Asia-Pacific Region (Stella & Department of Education, 2008). This avoids the development of contradictory or redundant quality assurance tools, and ensures coherence between the approach of Association of Southeast Asian Nations (ASEAN) quality assurance and other initiatives. The research project was initiated following the agreement made by higher education policy-makers at the 3 rd Meeting of Director Generals, Secretary Generals and Commissioners of Higher Education in Southeast Asia, held in 2009. Policy makers 7

Introduction highlighted their intention to move towards a Southeast Asian Quality Assurance and Qualification Framework, and requested SEAMEO RIHED conduct a research study to collect and update Quality Assurance information in the region. The SEAMEO RIHED Governing Board approved the research proposal at the 17 th Governing Board Meeting later that year. Noting that the research would aid the development of a regional quality assurance system, the Office of Higher Education Commission, Thailand generously supported the project. Progressing this initiative is the responsibility of SEAMEO RIHED, with input from experts in the State of Brunei Darussalam, Kingdom of Cambodia, Republic of Indonesia, Lao People s Democratic Republic, Malaysia, Republic of the Union of Myanmar, Republic of the Philippines, Republic of Singapore, Kingdom of Thailand and Socialist Republic of Vietnam. A survey questionnaire was designed to scope the quality assurance systems of countries in region. With support from the APQN Secretariat, the occasion of the ASEAN Quality Assurance Network Seminar and Rountable Meeting (28-30 July 2010) was used to enlist countries quality assurance representatives as survey participants. The quality assurance experts provided first hand information on their countries external quality assurance system, including detailed data on the agency or agencies responsible for external quality assurance. Absentee experts were recruited following this event. 8

Introduction A further source of information came from the Regional Seminar on Quality Assurance in Higher Education in Southeast Asian Countries, held 22 September 2010. The SEAMEO RIHED organised seminar utilised the experience of the SEAMEO RIHED Governing Board members by asking them to provide insight into higher education issues in their countries. Board members, who are primarily prominent policy makers from ministries responsible for higher education, provided an overview of the status of quality assurance in their country (Aphijanyatham & Hepworth, 2011). The second project step was to develop a report of the survey outcomes, with analysis of implications for strengthening Southeast Asian quality assurance systems. This report makes use of the knowledge of experts in the field, using that knowledge to identify activities that will step Southeast Asia towards a regional quality assurance system. In order to set the scene, the report begins by providing a background to quality assurance in higher education. An overview of the quality movement, providing definitions and key concepts is also included. Quality functions at local higher education institution level, at national level and at regional level are considered. This leads onto the development of regional quality assurance systems including the regionalisation of higher education. Around the world, national higher education systems are actively regionalising. Trends driving this development include the globally significant lessons learnt from the Bologna Process, changes to the higher education sector, global tendencies and 9

Introduction the development of the ASEAN Community by 2015. There is a coinciding regionalisation of quality assurance, which is being seen. The development of regional quality assurance networks is an implication of this. Thus Southeast Asia quality assurance networks are studied, firstly with a review of the quality assurance response from the ASEAN University Network (AUN) beginning in 1998, and with the recent establishment of the ASEAN Quality Assurance Network (AQAN) in 2008. Quality assurance networks purpose is discussed, along with common activities of developing quality assurance principles and guidelines. The report then uses data provided in the surveys, to paint a detailed picture of quality assurance approaches in each of the Southeast Asian countries. A review of the status of countries quality assurance systems shows great variance of national policies. This is unsurprising, given the diversity of the nations under review. The research collates this diverse information and provides an overview of external quality assurance in each country. This involves firstly identifying whether any external quality assurance system exists and its state of development. The body of the report deals with nation s quality assurance agencies, the authority or body with designated responsibility for the quality assurance system of the nation (Harvey, 2011). Agencies may be independent public authorities or units with government ministries. The report investigates details of establishment, purpose, commonalities and diversity in scope of service, participation, governance and financing arrangements, organisational structure, staff and the make-up of quality assurance teams. 10

Introduction An explanation of external quality assurance in practice follows, including a detailed list of the tools and mechanisms used in the region. These tools include site visits, accreditation, assessment, audit, peer review, report, external validation, quality control, standards, and qualification frameworks. The report concludes by detailing the opportunities for collaboration that the research project has identified. These are provided firstly by identification of the key quality assurance issues in the region. The report also identifies capacity-building opportunities for nations and sketches out the future of quality assurance in Southeast Asia. The report provides three broad activities which will lead to the development of an ASEAN quality assurance framework, firstly, developing regional quality assurance principles, secondly, capacity building through cooperation and finally, promoting the benefits of quality assurance. The first set of actions drive regional quality assurance through agreement on guidelines and codes of conduct. This step includes developing the required infrastructure to support regional quality assurance. The second set of actions involves utilising the experience of those in the region, to build capacity in other nation s quality assurance systems. It involves actions to strengthen both internal and external quality assurance, and increase participation in quality assurance activities. The final set of activities promotes the benefits of a strong regional approach to quality assurance, and will be driven by regional organisations. Actions to support these activities are also detailed, with a breakdown by stakeholder to allow for easy implementation. 11

Quality assurance in Higher Education Quality assurance in Higher Education Quality assurance, in higher education, has become a generic term used as shorthand for all forms of external quality monitoring, evaluation or review. (Harvey, 2011) The Quality Movement Quality assurance as a concept originally emerged from the manufacturing industry, which then spread to other sectors over time (Mishra, 2007). While the academic tradition has always included attention to quality, the last three decades have seen stakeholders demanding increasing emphasis on it. The ASEAN University Network note that it is the outside world that now emphasises the need for explicit attention to quality (2007, p. 19). The increasing interconnectivity and internationalisation of higher education institutions is another factor explaining the recent emergence of quality assurance as a key higher education concern. Dr Sanjaya Mishra (2007, p. 14), quoted below, notes several forces raising quality concerns in higher education, including: increased competition following globalisation and the Global Agreement on Trade in Services (GATS) customer satisfaction and an increasingly savvy consumer base maintaining standards accountability to stakeholders improving employee morale and satisfaction credibility, prestige and status, and 12

Quality assurance in Higher Education image and visibility. Higher education stakeholders include government, policymakers, industry, teachers, administrators, students and parents. The broad-range of actors means that quality has traditionally been considered from many perspectives, notably from customer and management focuses. More recently, the impact of globalisation and regionalisation has required an understanding of education quality from an internationalised perspective. In order to conceptualise quality assurance in the Southeast Asian region, this section firstly considers the key definitions of quality and quality assurance. It also provides a background to the quality assurance movement, and details higher education quality assurance functions locally, nationally and regionally. Definitions The key to understanding quality assurance is to understand the notoriously slippery concept of quality. As AUN note quality is like love. Everybody talks about it and everybody knows what they are talking about. Everybody knows and feels when there is love. Everybody recognises it. But when we try and give a definition of it we are left standing empty handed ( (2007, p. 8). Things become even more complicated when considering quality in a higher education context, with so many stakeholders it is not always clear what the product is, or who the client is (AUN, 2007, p. 8). Visser (1994) assists by proposing that quality education is made up firstly of an output, or the 13

Quality assurance in Higher Education successful attainment of objectives. It is composed of the inputs of professional status of teachers, the nature of institutions, the teaching and learning process, the innovation process and the attributes of incoming students. There are two main ways of understanding quality. The first understanding implies set of standards that can be used as a minimum, what Ashcroft and Foreman-Peck define in terms of a minimum threshold by which performance is being judged (1996, p. 21). Another notion of quality relates to the pursuit of the exception, or exceeding minimum standards. The Indian National Assessment and Accreditation Council s overview of quality assurance in higher education, considers this second understanding more useful in the higher education context, advising [I]n higher education, our objective is to move the standard and move towards excellence (Mishra, 2007, p. 13). Thus, quality in higher education is concerned with maintaining consistency and should perhaps aim for excellence. Following on from the understanding of quality, quality assurance, therefore, as the formal approaches that ensure quality exists. Such official quality assurance complements the individual procedures and standards that institutions have developed to ensure the quality of their education product. Quality assurance also exists at institutional, national and regional levels. As with the term quality, reaching an understanding of the definition of quality assurance is essential. A review of relevant literature shows that one group of definitions, such as those provided by HEQC (2004), Melia 14

Quality assurance in Higher Education (1994), Duff, Hegarty & Hussey (2000) and the European Training Foundation (1998), introduces twin themes of accountability to stakeholders and the meeting of certain standards. Many quality assurance definitions also introduce a third theme, noting a significant role in enhancing quality. See UNESCO-CEPES (Vlãsceanu, Grünberg, & Pârlea, 2007), Campbell and Rozsnyai (2002), Fraser (1994) and the Council for Higher Education Accreditation (2002) for further details. This is consistent with the debate occurring around the definition of quality. Malaysia s Minister of Higher Education made an argument in 2008 for using an expanded quality assurance definition, asserting that [t]he demand for quality has gone beyond fulfilling threshold minimum requirements but to exceed them. It is critical for institutions of higher learning to embrace the language of quality and to make quality and standards as institutionalised and routinised components of their provision (Nordin). Key Concepts The first key concept for understanding quality assurance in the region is the broader frameworks within which quality is articulated, and the ways in which quality is defined and understood within those frameworks (Blom & Meyers, 2003, p. 10). These are known as quality frameworks. Each country has a local approach to implementation, with different processes to encourage quality. Blom and Meyers (p. 11) note that these frameworks may be primarily one of quality control, one of 15

Quality assurance in Higher Education quality assurance, or one of quality improvement. Quality control is typically localised to institutions, and involves the measure they take to ensure quality outcomes. Conversely, the key element of quality assurance is a focus on process, rather than product. It involves the definition of standards, procedures monitored and non-conformance analysed. External bodies or auditors typically implement standards. The final framework, quality improvement, is a management approach involving a commitment to continuous improvement. Given that this research is interested in national and regional approaches, this study primarily focuses on the quality assurance framework. It discusses the actions undertaken by the various actors in the field, to build a picture of the quality assurance landscape in Southeast Asia. Research on quality assurance in the Asia Pacific undertaken by APQN proposes that three basic quality assurance approaches are found in the region: accreditation, assessment and audit. An accreditation model evaluates whether an institution or programme qualifies for a status or threshold level. The yes or no outcome may have an impact on an institutions recognition as a higher education institution or its ability to receive public funding. An assessment approach analyses outputs. The typical outcome of an assessment is graded, whether numerical, literal or descriptive. Finally, academic audits focus on the processes used by a higher education institution to monitor its own academic standards (Stella & Department of Education, 2008, p. 7). While useful to have such groupings, APQN s research indicates that strictly defined approaches are rare, with most countries using more than one 16

Quality assurance in Higher Education approach to quality assurance. In practice, many QA bodies of the region follow a combination of these approaches. For example, the QA agency in Indonesia uses assessment in combination with accreditation Within the same country, one can find different QA approaches among QA bodies depending on the specific purpose each agency wishes to achieve (p. 7) Quality Functions by Stakeholder and Level Higher education institutions role within the system, regardless of the quality assurance approach taken, is to meeting the required institutional level or status; achieving set outputs; and monitoring its own academic standards. The activities undertaken by an institute collectively make up its internal quality assurance mechanism. Thus, an institute s quality assurance is the collections of policies, procedures, systems and practices internal or external to the organisation designed to achieve, maintain and enhance quality (Harvey, 2011). Internal quality assurance is the intra-institutional practices in view of monitoring and improving the quality of higher education (Harvey, 2011). Conversely, external quality assurance systems are the inter- or supra-institutional schemes of assuring the quality of higher education institutions and programmes (Harvey, 2011). So if the internal quality assurance processes are designed to achieve the required standards, the external processes are more concerned with monitoring that universities meet the standards. 17

Quality assurance in Higher Education Conversely, quality assurance functions at the national or country level consists of the nation s education policy, systems and processes, collectively ensuring high quality learning. National quality assurance systems in Southeast Asia generally have three main purposes: maintain quality in higher education, thus meeting the public interest allow for informed decision-making by students and parents through sharing information on the status of universities, and enhance assessment and assurance of standards. Strong national systems can also assist with connectivity between higher education institutions, by increasing mutual recognition and easing the credit transfer process. These national systems are often comprised of a quality assurance agency, a qualifications framework, an accreditation procedure, monitoring of outputs, and internal and external quality assurance processes. Regional quality assurance functions above both local and national functions. Regional quality assurance consists of a network of national higher education systems, individual institutions, quality assurance agencies and other stakeholders. Such collaborations aim to develop comparable criteria and methodologies and build the quality assurance capacity of individual nations. Regional quality assurance actions often promote and share good practices, collaborate on capacity building, share information to facilitate mutual recognition and 18

Quality assurance in Higher Education move towards regional quality assurance frameworks (Harvey, 2011). Development of Regional Systems Southeast Asia s regional quality assurance network is AQAN, the ASEAN Quality Assurance Network. The challenge for any regional network, as with AQAN, is to cooperate while maintaining positive regard for the education history that has developed individual quality assurance systems. A regional network in Southeast Asia must respect the ongoing commitment to the regions diversity, in order to be successful. AUN actively promotes the harmonisation of the quality assurance education system, noting that this does not mean that all universities and all countries are expected to have the same system and the same approach. Harmonisation is not the same as uniformity. It is a big challenge for the ASEAN region with all its cultural, political and historical differences to strive for harmonisation, while retaining those differences (2007, p. 24). The Southeast Asia quality assurance system exists within the regions particular tertiary education landscape. This landscape is chiefly characterised by diversity, due to the different historical, structural and educational developments in countries of the region. The region is not a homogenised area, made up of countries of comparable sizes, stages of development, and approaches to education. Instead, differences exist in terms of size, economic wealth, political approach and educational traditions. Lee and Healy identify it as a region of vast 19

Quality assurance in Higher Education developmental diversity, from wealthy Singapore to the much poorer Greater Mekong Sub-region countries (2006, p. 1). Analysis of quality assurance must be mindful of this diversity, and the different corresponding stages of development of quality assurance systems and agencies at national levels. Thus, the regional quality assurance system operates to strengthen national quality assurance systems, facilitate mobility and increase cooperation among higher education institutions. Strong quality assurance can promote and improve the quality of higher education, permit better-informed international recognition of qualifications, ease credit transfer schemes in order to enhance student mobility and promote sound accreditation practices and organisations. Cooperation can also lead to regional harmonisation and the establishment of a common higher education space, as promoted in SEAMEO RIHED s Structured Framework for Regional Integration in Higher Education in SEA: the road towards a common space (SEAMEO RIHED, 2007). Strong quality assurance systems are also central to the success of SEA nations as they move towards the ASEAN community 2015. Southeast Asia has chosen an approach to harmonisation that allows systems to work with each other more effectively, rather than implementing a major overhaul to implement an ASEAN national education system. Several frameworks exist that the region could use to support the development of regional quality assurance systems, while maintaining respect for individual systems. These include: 20

Quality assurance in Higher Education The Regional Convention on the Recognition of Studies, Diplomas and Degrees in Higher Education in Asia and the Pacific (1983) (UNESCO, 1983). The convention assists to mutually recognise accreditation decisions and creates transparency in systems. The Convention has been ratified by five nations, but it has not yet been ratified by Brunei Darussalam, Cambodia, Myanmar, Malaysia, and Singapore. The UNESCO-CEPES: Guidelines on quality provision in cross-border education (OECD UNESCO, 2005). These guidelines respond to the need for new international initiatives to enhance quality provision in cross-border higher education at a global level. The international guidelines further strengthening quality assurance, accreditation and recognition of qualifications schemes at both national and international levels through nonbinding international guidelines on Quality provision in cross-border higher education. Framework for Higher Education Quality Assurance Principles in the Asia Pacific Region, as discussed in the Paper on Developing an Agreed Set of Quality Assurance Principles in the broader Asia-Pacific (DEEWR, 2008 ). The Chiba Principles provide quality assurance principles for the Asia Pacific region in three main sections Internal Quality Assurance, Quality Assessment and Quality Assurance Agency. 21

Quality assurance in Higher Education Figure 1: Common QA functions at local, national and regional levels Regional Level Networks and Frameworks National Level QA Body Qualifications Framework Developing Standards HEI Level Accreditation EQA IQA Implementing Standards Excellence 22

Driving Regional Quality Assurance in Southeast Asia Driving Regional Quality Assurance in Southeast Asia Assuring the quality of education provision is a fundamental aspect of gaining and maintaining the credibility of programmes, institutions and national systems of higher education worldwide. The same is true in South-East Asia, and quality assurance is one of the prime concerns. Indonesia, Philippines and Malaysia have already set up quality assurance mechanisms to monitor their higher education institutions, and Cambodia and Lao PDR are in the process of setting up their own quality assurance and accreditation bodies (Lee & Healy, 2006, p. 9). Drivers of Regionalisation The Bologna Process, which led to the European Higher Education Area, provides a successful model for higher education quality assurance harmonisation. In charting the development of the Bologna Process, Sybille Reichert (2010) notes that a precursor to the process was a variety of debates on the quality of education. Reichert asserts that the process emerged following an era of higher education national debates on quality problems in higher education. Complaints about overcrowded classrooms and student-staff ratios, which did not allow for individualised attention, coupled with outdated teaching methodologies and teacher centred curricula, long study duration and high drop-out rates, were among the most prominent of the many complaints about a higher education sector that was not equipped to respond to the demands of its time (p. 1). 23

Driving Regional Quality Assurance in Southeast Asia These debates are currently occurring in Southeast Asia, along with concerns about graduate outcomes, accountability and reduced government support; see research from the Asia Development Bank (Dhirathiti, Unpublished) and Lee and Healy (2006) for expansion. National debates have been driven by the rapid expansion of higher education providers. This expansion has been characterised by: an increase in the number of students able to access higher education the privatisation of higher education institutions, an explosion in the number of higher education institutions, the internationalisation of providers Additionally, global trends such as globalisation, massification, diversification, marketisation, institutional restructuring, the balance of autonomy and accountability have caused great changes to the region s higher education sector (Lee & Healy, 2006). Many countries have recently restructured their higher education systems, in an effort to deal with the increasingly multifaceted activities undertaken by higher education institutions. An outcome of these forces has been a shift in institutions, from autonomous inward facing organisations, to regionalised, commercialised entities. Most nations have seen a need for increased autonomy of universities, to allow them to face the increasing range of demands and accelerated pace of international research competition (Dhirathiti, Unpublished). 24

Driving Regional Quality Assurance in Southeast Asia Autonomy, however, must be matched by increased accountability provisions. This has driven the creation of quality assurance agencies in the region. The introduction of institutional autonomy and the simultaneous cutting back of state control could only be realised, however, in conjunction with heightened accountability provisions. Hence, in many countries quality assurance agencies were either created or transformed to meet these new demands" (Reichert, 2010, p. 5). Chealy Chet notes this trend in the case of Cambodia, warning rapid expansion of higher education without sufficient quality assurance systems in place can lead to the creation of institutions of dubious quality weakening the whole system. Cambodia is currently exposed to both of these dangers (2006, pp. 13-14). While all Southeast Asian nations have different educational structures and scope, it has been noted that governments in Asia have the same objective. That is to use education as a mechanism to increase development and growth. It is commonly viewed in Asia that higher education is more than a provision of public good but also a strategic move toward a greater growth and social solidarity (Dhirathiti, Unpublished). The broader regionalisation process underway through the Association of Southeast Asian Nations harnesses the intention of the regions nations to increase social and economic development. The Roadmap for an ASEAN Community 2009-2015 details aims to establish an ASEAN Socio-Cultural Community. The community envisions the end goal of economic integration, aiming to create a single market and 25

Driving Regional Quality Assurance in Southeast Asia production base, making ASEAN more dynamic and competitive (ASEAN, 2009). As part of the proposed ASEAN Community 2015, the ASEAN Socio-Cultural Community Blueprint provides the education strategic thrusts and activities for advancing and education (ASEAN, 2009, p. 68). The Cha-am Hua Hin Educational Plans detail objectives for quality education including promoting equal accessibility to education, improving educational quality, strengthening cooperation between international organisations, encouraging cross-regional cooperation, enhancing regional mobility and exchange programmes and promoting life-long learning via IT (ASEAN, 2009). SEAMEO RIHED supports the broad ASEAN agenda through its previously referenced harmonisation framework, which provides an integration roadmap for harmonising the higher education systems of all Southeast Asian nations. The Framework identifies a regional quality assurance system as one of five prioritised areas for harmonisation. Other areas are student mobility, a regional credit transfer system, executive development and e-learning and mobile learning (SEAMEO RIHED, 2007). Many regions have moved towards development of common higher education areas. This has led to development of regional quality assurance frameworks, to support common education areas. The most notable is the European Union s approach through the Bologna process in establishing the European Higher Education Area (EHEA). This aims to ensure more comparable, compatible and coherent systems of higher 26

Driving Regional Quality Assurance in Southeast Asia education in Europe (Romanian Bologna Process Secretariat). Leading quality assurance academics note that the development of EHEA in its entirety has been has been the most significant global approach to quality assurance (Stella & Department of Education, 2008, p. 18). There are many other regional quality assurance groups, addressing needs that are common at a regional level. Strong networks currently exist in South America, among the Gulf States and in Southern Africa. Malaysia s Minister of Higher Education noted the importance of regional quality assurance groupings in the Welcome Address at the Opening Ceremony of the AQAN Roundtable Meeting. The Honourable Dato Nordin stated [C]onsidering that many of these countries and groups of countries are at different levels of development, regional networks are vital in supporting initiatives for the improvement of quality in higher education through capacity building, through projects to promote harmonisation of qualification frameworks, and through the development of transfer credit systems for purposes of mobility of students, services and recognition (7 July 2008, p. 14). The International Network for Quality Assurance Agencies in Higher Education (INQAAHE) is a global network to collect and disseminate information on the current and developing theory and practice in the assessment, improvement and maintenance of quality in higher education (INQAAHE, 2011). The European Association for Quality Assurance in Higher Education (ENQA) deals with European quality assurance concerns. ENQA was established in 2000 to promote European co-operation in the field of quality assurance. It disseminates information, 27

Driving Regional Quality Assurance in Southeast Asia experiences and good practices in the field of quality asurance in higher education to European agencies, public authorities and higher education institutions (ENQA, 2011). More locally, the previously discussed APQN was established in 2005 to serve the needs of higher education quality assurance agencies in the Asia-Pacific region. APQN is a networking body, its membership covers all Pacific island nations and territories, New Zealand, Australia, Papua New Guinea; all island and mainland nations and territories of Asia, including Russia, Afghanistan, the other central Asian states and Iran, but excluding the Gulf states (which are covered by another network) (APQN, 2011). Regional Quality Assurance Networks in Southeast Asia In Southeast Asia, the establishment of the ASEAN University Network- Quality Assurance Alliance (AUN-QA) in 1998 and the establishment of the ASEAN Quality Assurance Network (AQAN) in 2008 echoes the global regionalisation push. The AUN-QA is very active among the 26 member universities of the ASEAN University Network. AUN-QA is a group of Chief Quality Officers appointed by the AUN member universities to harmonise educational standards and continuously improve the quality of universities in ASEAN. The activities under AUN-QA are carried out in accordance to the Bangkok Accord adopted in 2000 (AUN Secretariat, 2010). While AUN-QA has a scope across Southeast Asia, it is not truly regional, as it restricts its work to member universities. However, their work provides useful best practice models, to lead the rest of the region. 28

Driving Regional Quality Assurance in Southeast Asia The more recent and wide-reaching activity is the creation of the ASEAN quality assurance network in 2008. The Kuala Lumpur Declaration on the Establishment of the ASEAN Quality Assurance Network (AQAN) was adopted on 8 July 2008 during the ASEAN Quality Assurance Agencies Roundtable Meeting, organised by the Malaysian Qualifications Agency and SEAMEO RIHED. Signatories of the Declaration officially agreed to establish the AQAN (MQA, 2008). The Declaration notes the active movement towards the development of the ASEAN community, the benefits of collaboration and sharing, and the crucial role of quality assurance in promoting harmonisation in higher education. It also acknowledges mutual interests and common concerns amongst Southeast Asian nations and affirms the need for closer relationship between people in the region, facilitated through the mobility of students, faculty and programmes. It states the AQAN s role to complement the role of regional and international quality assurance networks (MQA 2008). The Declaration also details an undertaking by signatories to contribute to the overall picture of quality assurance development in Southeast Asia. As the Southeast Asian regional quality assurance agency, AQAN s aims are to: promote and share good practices of quality assurance in higher education in the Southeast Asia region; 29

Driving Regional Quality Assurance in Southeast Asia collaborate on capacity building of quality assurance in higher education in the region; share information on higher education and facilitate mutual recognition of qualifications throughout the region; and develop a regional quality assurance framework for Southeast Asia (2010). AQAN was established to increase quality level development in the region. It was envisioned that two activities would support this, firstly, by encouraging practice sharing among agencies and secondly, by developing a regional quality assurance and qualification framework in the future (AQAN, 2010). The AQAN website notes that [B]y adopting the Kuala Lumpur Declaration, all participating agencies and ministries agree to work together under the AQAN umbrella towards the harmonization of the higher education in the ASEAN member countries (AQAN, 2010). Given that many agencies are pushing quality assurance across the region, there is a danger of duplication. In order to avoid this, a meeting was held between the key regional quality assurance players. The AQAN-AUN-RIHED: Tripartite QA Synergistic Relationship meeting was held on 15 June 2010 (SEAMEO RIHED, 2010). This meeting promoted cooperation between the three agencies on quality assurance and provided a session for all agencies to present their activities work plan. All agencies discuss the best methods for approaching the as yet unattended aspects of quality assurance. 30

Driving Regional Quality Assurance in Southeast Asia Principles and Guidelines A key role of regional quality assurance networks is to create documents to guide stakeholders in enhancing quality assurance policies and practices. For the Asia Pacific, the Chiba Principles were drafted as part of the Brisbane Communiqué project, with input from more than 35 participants from 17 countries (AEI, 2008). The established Principles are applicable to the particular context of quality assurance in higher education in the Asia-Pacific region. The Principles provide guidance to both higher education institutions and quality assurance agencies interested in enhancing policies and practices (AEI, 2008). ENQA has successfully developed the European Quality Assurance Standards and Guidelines (ENQA, 2005), which were adopted by the Ministers of Education in 2005 (Reichert, 2010, p. 7). These standards are implemented through the European Register of Quality Assurance Agencies endorsed by the Education Ministers in London in 2007. The Register requires an external evaluation of an agency every five years and includes a judgement of substantial compliance with the Guidelines. Reichert attributes three strengths of these standards: the guidelines emphasise strongly that the primary responsibility for quality assurance lies with higher education institutions themselves, rather than with any outside body. They also suggest that that the external control should be lighter if internal processes prove robust enough. 31

Driving Regional Quality Assurance in Southeast Asia consists of the emphasis that internal quality assurance should not be reduced to formalised processes but should be likened more to a set of institutional and individual attitudes, a quality culture, aiming at continuous enhancement of quality. reflect a certain shift to student and stakeholder interests away from the pure supply perspective which had dominated universities for decades. This attention is reflected e.g. in the concern with student support and information, with graduate success and, of course, with the demand for including students as active participants in quality assurance processes, even as members in agencies external review teams (p. 7). Finally, in keeping with the role of regional agencies to produce guidelines, the AUN-QA Guidelines were created as a manual and reference for the QA movement in the ASEAN region (AUN, 2007). The Guidelines are further supported by the AUN- QA Manual for the Implementation of Guidelines, which provides advice for enhancing internal quality assurance systems in higher education institutions. 32

Driving Regional Quality Assurance in Southeast Asia Figure 2: Concept Map AQAN-AUN-RIHED (Source: P Pattanotai) 33