Request for Information OBIFS Implementation with Exalytics (Discoverer Retirement)

Request for Information OBIFS Implementation with Exalytics (Discoverer Retirement) Prepared By: Scott W. Tujo, Director of EFS Specification No: 15-350013 Document Version: 3.1 Date: January 28, 2015

TABLE OF CONTENTS Table of Contents 1 GENERAL INFORMATION 3 1.1 INTRODUCTION AND EXPLANATION 3 1.2 SUBMISSION OF QUESTIONS 6 1.3 VENDOR SUBMISSIONS 6 1.4 RFI SCHEDULE 7 1.5 RFI COORDINATOR 7 1.6 RESPONSE FORMAT 7 1.7 VENDOR PRESENTATION 7 1.8 COST OF PREPARING RESPONSE 8 2 VENDOR RESPONSES 9 2.1 SECTION 1 EXECUTIVE SUMMARY 9 2.2 SECTION 2 IMPLEMENTATION APPROACH 9 2.3 SECTION 3 PROPOSED SOLUTION 9 2.4 SECTION 4 CONCEPT OF OPERATION 10 2.5 SECTION 5 SCOPE OF WORK 10 2.6 SECTION 6 COST 12 2.7 SECTION 7 PAST PERFORMANCE 13 3 ADDITIONAL VENDOR COMMENTS 14 4 EXHIBITS 15 4.1 EXHIBIT 1 PROJECT CHARTER 15 Request for Information 2

1 GENERAL INFORMATION 1.1 INTRODUCTION AND EXPLANATION Chicago Public Schools (CPS) is seeking information (RFI) from OBIFS implementers who are capable of and interested in providing implementation services for the CPS OBIFS Implementation on Exalytics solution (with retiring Discoverer). This Request for Information (RFI) is intended to educate CPS, to obtain information about various OBIFS implementations, to identify various implementers and to obtain cost estimates for the phased implementation. While this RFI will not result in an award, we believe it is in the vendor community s best interest to assist in providing cost estimates (per phase and per milestone). At the same time, we understand that vendors will not eagerly pursue extremely detailed and time consuming requests. We have constructed this RFI, and the accompanying response section to make it as easy as possible for vendors to respond. CPS / EFS is analyzing implementation / upgrade options to determine how to deliver the best value to the district, city and taxpayers, with minimum cost and risk. This Request for Information will provide CPS with the data necessary to plan effectively for this implementation / upgrade. This Request for Information (RFI) and any future vendor presentations do not imply any form of an agreement with candidate suppliers. Repsonses to the RFI will be used to build and fine tune any future Request for Proposal (RFP). CPS currently uses Oracle Business Intelligence Enterprise Edition along with Oracle Discoverer for their main reporting tool, while segments of the business use ad-hoc systems such as Access Databases, individual off the shelf solutions and Excel spreadsheets to do reporting as well. With the implementation of Hyperion Public Sector Budgeting, Revenue, Debt and CapEx, our data will be integrated across like technology (Oracle, Essbase). There is a need for fast data retrieval; manipulation and reporting so the entire business uses the same one data source in real-time. With the increasing amount of requests for Dashboard creation and access both internally and to the public, speed of data retrieval (ETL) and display will increase as will the need of the technology behind it to make dynamic data as close to real time as possible. A Data Governance Council has been formed to address the challenge of disparate data. The council is working to define processes and procedures to handle information so it can be utilized by all of CPS, and not just users of that particular source system. CPS understands the value of Data Governance. CPS also understands it is critical to be able to analyze data across all systems. As part of EFS s long-term plan, upgrading to the next level OBI solution to supplement CPS s capabilities to extract like data is imperative. The OBIFS solution must provide the following capabilities: Web-Based, Self-Service Environment: The implementer will create an environment that allows user groups to access information they need to make informed decisions in a timely manner. Capabilities include simple reporting, interactive dashboards with updated Request for Information 3

graphics capabilities, cross system complex reporting, predictive analysis models and mobile access to information. Data Integration: The implementer will assist ITS/EFS in the task of integrating data across the defined Key Systems. Queries of operational data will need to be discussed and a determination made as to what queries are created. CPS wants to show immediate return on this investment. Knowledge transfer in this area is critical to the success of the project. Integrated Security: The implementer will teach staff about granular row and column level access within the data integration layer of the OBIFS architecture so a common point of security is enforced and report development is not negatively impacted. Data Quality Products: The implementer should be familiar with various data quality products and provide a data quality strategy based on the data sources identified in the phased implementation. Responses should be constructed assuming the following baselines: A fully licensed Oracle s Business Intelligence Foundation Suite, Oracle Data Integrator and Oracle Times-Ten In-Memory Database along with 2 Exalytic engineered systems. CPS requires the capacity to display documents from our document management system(s) I/PM and WCC. CPS/ITS/EFS have developed a comprehensive Strategic Data Plan (see diagram next page) for EFS systems that identifies requirements and challenges of the OBIFS implementation: Data Integration, Data Sources, Analysis and Information Delivery. In addition, CPS envisions an EFS Information Center as an integral part of the OBIFS implementation. The EFS Information Center, when complete, would be used by the staff to find data in a variety of ways such as: 1. By Network 2. By School 3. By Position 4. By Job/Role 5. By Department 6. By Project 7. By Program 8. By various Financial Parameters Request for Information 4

Both the Strategic Data Plan and the OBIFS Implementation are based on the CPS vision and key business goals. The business objectives of this project are: 1. Provide better insight and decision making by integrating siloed data with business intelligence. This will produce actionable data for staff, partners, legislators, and citizens. 2. Improve customer satisfaction and transparency by enhance ITS s ability to support scalability and emerging technologies. 3. Increase efficiency by providing access to integrated, relevant and complete information. Employees using the siloed data could access the integrated data in one place allowing more time for additional analysis. 4. Utilize predictive analysis models to make better informed decisions. 5. Reduce costs by improving end-user self service. The specific project objectives are: 1. Integrate CPS data so queries, analysis and reporting can be done across database / application boundaries. 2. Implement / Upgrade Oracle Business Intelligence Foundation Suite from OBIEE across database / application boundaries including the following components: a. Exalytic Engineered System b. TimesTen In-Memory Database c. Interactive Dashboards Request for Information 5

d. Self Service Analysis e. Report Publishing f. Office Suite Productivity Plug-in g. Alert Engine h. Scorecard and Strategy Management i. KPIs j. Mobile BI 3. Migrate high priority Discoverer reports to OBIFS and provide a migration path for remaining reports for CPS ITS/EFS staff to convert. 4. Migrate existing dashboards and ETL processes to OBIFS. 5. Configure and teach CPS/EFS staff to launch internal applications using query results as parameters. 6. BI Platform delivery to mobile platforms will include notifications, reports, interactive dashboards and self service analysis. 7. Development of the EFS Information Center Prototype to be used as an effective business tool. This should include interactive proof of concept sessions used to orient project and implementor staff about the goals of the Information Center. 8. Reports should be able to be provided in multiple platforms such as (PDF, HTML, XML, CVS, RTF, XLS, DOC, PPT, etc.). 1.2 SUBMISSION OF QUESTIONS If you have functional or technical questions about this RFI, please submit them to the Director of Enterprise Financial Systems, Scott W. Tujo (stujo@cps.edu). The deadline for submission of questions is 5:00 PM, Central Standard Time (CST), February 20 th, 2015. Answers to all questions will be returned no later than 5:00 PM of the next business day of submittal. Emailed questions should be titled as follows: 1.3 VENDOR SUBMISSIONS OBIFS Implementation Project Questions FY16 Vendor responses are due by 3:00 PM CDT, February 27 th, 2015. Please email your signed response to the individual below. If a vendor has multiple solutions, separate responses are to be emailed. If the vendor response is too big to email, an address is provided below to mail the response on a USB Drive of the vendor s choice. Alex M. Solomon ITS Buyer, Department of Procurement Chicago Public Schools 42 W. Madison 9 th Floor Chicago, IL 60603 amsolomon@cps.edu Responses containing confidential information shall have each page marked confidential to include the front cover of the response. Request for Information 6

1.4 RFI SCHEDULE Description Timeline Release of RFI January 30th, 2015 Submission of Questions February 1 st, 2015 through February 20th, 2015 Responses to Submitted Questions 5:00 PM of next business day of submittal Vendor Submissions Due 3:00 PM, February 27th, 2015 CPS reserves the right to revise the above timeline. 1.5 RFI COORDINATOR Vendor communications concerning this RFI should be directed to the RFI Coordinator listed below: RFI Coordinator Procurement Person Alex M. Solomon IT Buyer, Procurement Department Chicago Public Schools Address 42 W. Madison - Chicago, IL 60603 Phone 773-553-2254 E-mail amsolomon@cps.edu 1.6 RESPONSE FORMAT The responses shall be submitted in the following format (see RFI Section 2): Section 1 Executive Summary Section 2 Implementation Approach Section 3 Proposed Solution Section 4 Concept of Operations Section 5 Scope of Work Section 6 Cost Section 7 Past Performance 1.7 VENDOR PRESENTATION Vendors may be invited to give a presentation at a time and date to be determined after review of the responses. Request for Information 7

1.8 COST OF PREPARING RESPONSE CPS is not responsible for any cost incurred by the vendor in the RFI response preparation or presentation. Request for Information 8

2 VENDOR RESPONSES Responses should consist of the following sections. Each section is listed below. 2.1 SECTION 1 EXECUTIVE SUMMARY Vendors shall provide an executive summary written in non-technical language to summarize the overall capability and approaches for phase 1 of the OBIFS Implementation on Exalytics and Discoverer retirement. 2.2 SECTION 2 IMPLEMENTATION APPROACH This section should describe the implementation strategy and project methodology for the OBIFS project. This section should include a rollout strategy and a high-level project plan for the implementation. In addition, an organizational structure should be included with defined roles for all project participants. Required skill sets should be noted for each project participant especially for the data modeling group. 2.3 SECTION 3 PROPOSED SOLUTION Vendors shall provide their proposed solution. The proposal should make high-level recommendations specific to the CPS implementation. The solution should be presented in the following order: 1. Project Management a. Project plan b. Training plan c. Roles and responsibility matrix 2. High Level Requirements Task a. Vendor should validate and prioritize OBIFS implementation requirements b. Vendor should determine data summarization and frequency requirements c. Identify reporting needs d. Develop a gap analysis 3. Strategy Tasks a. Reporting Strategy b. Data Quality Strategy c. Data Mapping Strategy d. Support 4. Training Task a. Training Strategy and tools b. Documentation strategy c. Help desk strategy Request for Information 9

5. Estimate of resources required 6. Projected timeframe for implementation (consider a July 1 st, 2015 start date) 7. Total cost (estimated range); approach to pricing 2.4 SECTION 4 CONCEPT OF OPERATION Describe how your implementation would satisfy CPS s BI needs based on project background information, requirements, current processes and the suggested implementation strategy. The following topics should be considered in the solution: 1. Integration The solution should be able to join key source data for phase 1. 2. Flexibility The solution should be flexible enough to accommodate changes mandated by state and local statutes and regulations mandated by law and other regulatory bodies. 3. Scalability The solution must be scalable to support growth in data volume. Discuss how Exalytics will accommodate additional data and users. 2.5 SECTION 5 SCOPE OF WORK Please describe your recommended approach to the following milestone tasks. Include the estimated timeframe to accomplish each task plus the roles and skill sets required of CPS personnel. Assume that CPS will provide overall project management and independent quality assurance. Please specify any additional tasks you envision to be required. Assuming this will be a phased implementation, indicate what functionality would be included in phase 1 only. If your implementation strategy does not require any of these tasks please indicate why not. Project Planning Objective: Develop a phased implementation strategy and including deliverables based upon the source systems and specific functionality as prioritized in system requirements as well as the implementation strategy (Exhibit 1 Project Charter). Validate Functional and System Requirements Objective: This task involves confirming and expanding functional requirements and developing a conceptual approach document to support the defined functionality. Proof of Concept Objective: Illustrate / demonstrate BI functionality using source systems for phase 1 and gain input and acceptance from the user community prior to detailed system design. System Configuration Objective: Document understanding of OBIFS installed on Exalytics. Other tasks of this milestone include, but are not limited to: Security setup for OBIFS administrators and developers Request for Information 10

Set up the end user environment Determine how to get monitoring information through ILOM Data Modeling Objective: Develop the methodology to determine the quality of the data and usability when mapping source data to the BI tool (ODI). This effort includes but is not limited to: Creating conformed dimensions Partitioning facts Identifying data quality tool and/or strategy so CPS will understand what is involved in this task Verification and Testing Objective: Verify that the BI solution operations in accordance with stated objectives in both production and non-production environments. Documentation and Training Objective: Provide system and user documentation. Train end-users, trainers and technical staff on how to use the BI tool to extract data from different source systems. System Acceptance Objective: Ensure independent testing and verification of BI system functionality prior to going live with a release of the solution. Rollout Objective: Ensure system availability to all system users in accordance with a predefined rollout schedule. The scope of this project can be defined by 7 major milestones: 1. Procure and install Oracle Exalytic Engineered systems with Oracle Consulting. OBIFS comes already installed. 2. Migrate current ETL processes (Extract, Transform and Load) and architecture from Informatica PowerCenter to Oracle Data Integrator (ODI) 3. Migrate current dashboards to new technology stack. 4. Optimize and aggregate OBIFS for each data source. The data sources for each phase are shown below: Request for Information 11

Key Data Source Proposed Phase / FY Oracle E-Business Suite (EBS) Phase 1 / FY 16 Hyperion (CapEx, Revenue, Debt, Proj, Bud) Phase 1 / FY 16 EAC (Enterprise Application Center) Phase 1 / FY 16 PeopleSoft (Payroll, HMC, Position Control) Phase 1 / FY 16 Oracle ADF / OAF Applications Phase 1 / FY 16 I/PM - WCC or Replacement Phase 2 / FY 17 SDMS Phase 2 / FY 17 IMPACT Phase 2 / FY 17 5. Using the source systems above, create a proof of concept document that demonstrates the effectiveness of the OBI tool and indentifies contraints to the process (technical, functional or staff). 6. Using the source systems above, demonstrate the predictive analysis ability with key staff including knowledge transfer to perform this analysis in the future. 7. Using the source systems identified above, demonstrate research reporting and dashboards for each souce system and phase. 2.6 SECTION 6 COST While this RFI will not result in an award, we believe it is in the vendor community s best interest to assist in providing cost estimates. At the same time, we understand that vendors will not eagerly pursue extremely detailed and time consuming requests. We have constructed this RFI, and the response section to make it as easy as possible for vendors to respond. Please provide a cost estimate for the following areas: 1. Software This would be for any recommended Data Quality software products or additional products outside of OBIFS / Exalytics to be used during implementation. 2. Project Costs This would include vendor costs to accomplish the following milestones: Project Planning Validate High Level Functional Requirements Validate Functional and System Requirements Proof of Concept System Configuration post Oracle Installation of Engineered System Data Modeling Verification and Testing Documentation and Training System Acceptance Rollout Request for Information 12

Each of the milestones noted above represents major levels of effort in the scope of work. CPS would like to see a cost estimate assigned to each of these major tasks with a total for phase 1. 3. Opportunities to share risk or otherwise reduce cost Use this section to describe any suggestions on how CPS could reduce costs for this project. 2.7 SECTION 7 PAST PERFORMANCE Using the categories listed below provide a complete description of one project of similar scope, software and hardware. The descriptions should include current references in the user organizations and sufficient information for CPS to understand the proposer s capabilities and experience in designing, configuring and implementing OBIFS on Exalytics with multiple key data sources. Client Name: Project Name: Primary Contact Information: Name: Street Address: City/State/Zip: Phone with Area Code: Email Address: Description of Client: Brief Description of the project/contact: Project/contract start date: Project/contract end date: Length of project/contract: Project/contract value: Proposer's management personnel / key personnel on the project/contract: Size and complexity of project/contract: Application software: Operating system: Hardware platform: Size of Data Warehouse: Request for Information 13

3 ADDITIONAL VENDOR COMMENTS As part of your response to this RFI, please feel free to include any additional comments or suggestions that your company believes would be helpful to CPS. Vendors may submit comments and questions about the RFI process to the RFI Coordinator prior to responding to the RFI by date indicated in the RFI schedule in Section 1.4. Responses to vendor questions will be considered addendums to the RFI. Modifications to the RFI that may result from Vendor comments will be sent to all Vendors (or posted on the procurement website). Where there appears to be a conflict between the RFI and any amendment or addenda issued, the last amendment or addendum issued will prevail. Request for Information 14

4 EXHIBITS 4.1 EXHIBIT 1 PROJECT CHARTER Project Charter OBIEE Upgrade to OBIFS on Exalytics (Discoverer Retirement) Scott W. Tujo, Director of EFS Version: 1.0 Request for Information 15

Table of Contents 1. Executive Summary 17 2. Business Objectives 18 3. Project Deliverables 20 4. Project Plan 23 5. Project Considerations 25 Request for Information 16

1. Executive Summary The OBIFS implementation / upgrade project will move the Chicago Board of Education / Chicago Public Schools to a more structured data and strategic decision support system. This effort is part of a larger effort by CPS to address long term system/data integration issues (Enterprise Unified Application Platform (EUAP)). The EUAP is composed of 2 key objects in relation to OBI: Core Data Integration and Data Governance. The mission of the Data Governance Effort is to establish and maintain policies, standards, procedures and processes that support the effective and timely delivery of reliable data in and across CPS, other government agencies, external partners and the public at large. The success of this effort will affect how the Core Data / Systems Integration effort is executed. The Oracle Business Intelligence (OBI) Upgrade to Oracle Business Intelligence Foundation Suite (OBIFS on Exalytics is one part of the Core Data / Systems Integration effort. CPS expects this effort will address the proliferation of applications with data stored in multiple disparate databases. In the past, applications were designed for a specific function, but not necessarily with the global needs of the district in mind. This effort will require collaboration and multiple inputs across CPS. This approach will allow CPS to manage scope and provide ability to move quickly and show business value. This approach also reduces risk and provides an opportunity to fine tune the road map to meet changing business requirements and implement lessons learned. Request for Information 17

The initial key source systems will be implemented over a phased period of time utilizing resources from several departments / organizations. The organization of this project will reflect the need to not only extract data in usable ways but correlate the data across multiple applications / dimensions. CPS s key systems are shown below: Oracle E-Business Suite (EBS) Hyperion Applications (CapEx, Revenue, Debt, Projections, Budget) EAC (Enterprise Application Center) PeopleSoft (Payroll, HMC, Position Control) Oracle OAF / ADF Applications I/PM WCC (to be replaced) SDMS IMPACT The primary risks to the project relate to the size and scope of the endeavor. Based on research from other implementations and past experience, the biggest risk factor is attempting to do too much too fast. There are multiiple applications and data marts and many opportunities to create dashboards and reports. CPS is aware of this and the project will be managed such that reasonable goals are agreed upon and communicated effectively. It is also critical that quick wins are achieved early. CPS understands if there is not a clear project focus, the efforts will be diluted and very little value accomplished. 2. Business Objectives For the OBI Upgrade to be achievable, it must address specific project objectives. These project objectives are shown below: 1. Integrate CPS data so queries, analysis and reporting can be done across databse / application boundaries. 2. Implement OBIFS across database / application boundaries including the following components: a. Oracle Exalytics In-Memory Engineered System for real-time high performance analysis, modeling, and reporting. b. Oracle Essbase for OLAP integration to Hyperion c. Oracle Scorecard and Strategy Management d. Mobile Business Intelligence Request for Information 18

e. Office Integration f. Endeca Information Discovery g. Self Service Analysis h. Interactive Dashboards i. Alert Engine 3. Migrate high priority Discoverer reports to OBIFS and provide a migration path for remaining reports for CPS / EFS staff to convert. 4. Configure and teach CPS / EFS staff to launch internal applications using query results as parameters. 5. Support information delivery to mobile platforms. This will include notifications, reports, interactive dashboards and self service analysis. 6. Reports will be able to be provided in multiple formats (PDF, HTML, XML, CVS, RTF, XLS, DOC, etc.). All of these project objects together will help CPS achieve the following business objectives: 1. Provide a better BI system for CPS 2. Improve customer satisfaction and transparency 3. Increase CPS staff efficiency 4. Reduce costs by improving end-user self service capabilities 3. Project Deliverables Key project deliverables are shown in the table below: Deliverable Objective Dependencies Planning and Administration Ensures adequate planning and project management are dedicated to the project Data Governance team needs to integrate with project team to help start shaping how the data will be organized, deployed and maintained. Technical / Functional Components Secure Executive and Business Sponsorship Lay the foundation for governance and program management Request for Information 19

Creation of initial project plan Initiate technical training Validate Functional and System Requirements Collect, validate and define requirements to illustrate the system is working as CPS / EFS expects Project team needs to be formed to review and validate findings Requirement definition document will need to be developed that captured the project teams feedback and recommendations Proof of Concept Ensures the proposed solution provides the desired functionality High Value OBI Initiatives need to have manageable scope and benefit several groups Deploy Oracle Business Intelligence Foundation Suite Phase 1 data sources identified Proved access to the first phase of data sources Initial project plan refined and completed for Phase 1 data sources Initial list of priority Discoverer reports (for Phase 1 data sources) are developed Lessons learned are documented to help improve the success of subsequent phase(s) System Configuration Ensure CPS / ITS technical staff understands system parameters, processes, ILOM, and how configuration decisions are made CPS / ITS staff (technical and functional) are identified and capable Knowledge transfer document prepared that identifies decisions made and decisions to be made in subsequent phases Data Modeling Develop methodology to determine the quality of the data and usability when mapping source data to BI tool Project team needs to be formed and available to work with Data Governance Council to participate in the data modeling tasks Conformed dimensions are created, data quality tools are identified so CPS understands the level of effort involved in this task System Integration Testing Ensures Phase 1 data sources work together Phase 1 data sources are identified Integration testing schedule prepared that includes all Phase 1 data sources Request for Information 20

Integrated test scripts are developed and reviewed with staff Initial list of priority Discoverer reports (for Phase 1 data sources) are tested Documentation and Training Ensures end-users, subject matter experts and technical staff are proficient with the BI tool and Phase 1 data sets CPS / ITS staff (technical and functional) are identified and capable System set-up steps along with utilities (such as backup and restore procedures) are documented, online and user manuals, training materials Acceptance Testing Ensures end-users and technical staff believe the system is working as desired CPS / ITS (technical and functional) perform the required testing Acceptance test plan developed, test scripts executed and results documented Rollout-Production System Implementation Ensures Phase 1 data sources are "production ready" Exalytic engineered system is installed and configured Cutover meetings held so technical and functional staff understand what is expected Cutover technical task list created Confirm help desk support approach Post Implementation Evaluation and Review (PIER) Ensure lessons learned from Phase 1 implementation are applied to subsequent phases Issues need to be documented so references can be made when PIER document is developed PIER document developed by both implementation vendor and CPS in a collaborative approach Request for Information 21

4. Project Plan The table below represents typical OBI Upgrade tasks to be included in the project plan (AGILE): Phase / Stage Phase 1 Stage 1 Stage1 Stage1 Stage1 Stage1 Stage1 Stage 1 Stage 2 Stage 2 Stage 2 Stage 2 Stage 2 Stage 2 Stage 2 Stage 2 Task Description Implementation and Proof of Concept Initiation, Research and Elaboration Implementation Reviews Project Planning Requirements Workshops Gap Analysis Workshops Recommendation Development Initiation, Research and Elaboration Completed Construction Configure the contents of the 5 Key Data (identified as Phase 1) Sources in the non-production environment Connect Exalytics / OBIFS to 5 Key data sources Load data - run ETL jobs against 5 Key data sources Configure ETL to load up to X years of historical data from 5 Key Data Sources to the OWS (Operational Warehouse Staging) table in the non-production system Develop / migrate reports, custom analysis reports and interactive dashboards Configure Security Complete System Testing Stage 2 Construction Complete for Phase 1 Stage 3 Transition to Production Stage 3 Complete documentation and training Stage 3 Complete knowledge transfer Stage 3 Complete Acceptance Testing Stage 3 Migrate all objects and processes to production Stage 3 Rollout - GO LIVE It should be noted the tasks above relate to Phase 1. Additional and similar tasks will be identified for Phase 2. The Quality Plan identifies the various processes or tasks that should be completed to ensure the success of the project. The detailed project plan should address each of these processes/tasks: Request for Information 22

Process / Task Quality Management Change Management Risk Management Issue Management Configuration Management Acceptance Management Financial Management Project Reporting Communications Plan Description Standard IT SDLC Change Control Process and Communications at CPS Project Management of risks Project Management of issues Change Control Process / ILOM Project Management of deliverables Project Management of project costs Project Management of project status Identifies various types of communication used on project 5. Project Considerations Risks are defined as any event that may adversely affect the project and the ability to produce desired deliverables. Risks may be strategic, environmental, financial, operational, technical, or customer related. The preliminary project risks associated with this project are: 1. Availability of skilled resources 2. Project scope creep 3. Availabilty of business SME s Issues are defined as any event which currently adversely affects the ability of the solution to produce the desired results/deliverables. The preliminary project issues associated with this project are: 1. NICs in current Key Data Source infrastructure need to be upgraded to enjoy full functionality and speed of Exalytics. 2. IT Technical resources needed to support the upgrade / implementation 3. Other current iniatives throughout CPS could impact the success of the project as there are limited business resources. Request for Information 23