Practical Studies in E-Government

Practical Studies in E-Government

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Saïd Assar Imed Boughzala Isabelle Boydens Editors Practical Studies in E-Government Best Practices from Around the World

Editors Saïd Assar Institut Télécom Telecom Business School Evry, France said.assar@it-sudparis.eu Imed Boughzala Institut Télécom Telecom Business School Evry, France imed.boughzala@it-sudparis.eu Isabelle Boydens Free University of Brussels (ULB) Information and Communication Science Brussels, Belgium iboydens@ulb.ac.be ISBN 978-1-4419-7532-4 e-isbn 978-1-4419-7533-1 DOI 10.1007/978-1-4419-7533-1 Springer New York Dordrecht Heidelberg London Springer Science+Business Media, LLC 2011 All rights reserved. This work may not be translated or copied in whole or in part without the written permission of the publisher (Springer Science+Business Media, LLC, 233 Spring Street, New York, NY 10013, USA), except for brief excerpts in connection with reviews or scholarly analysis. Use in connection with any form of information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed is forbidden. The use in this publication of trade names, trademarks, service marks, and similar terms, even if they are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to proprietary rights. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)

Contents 1 Back to Practice, a Decade of Research in E-Government... Saïd Assar, Imed Boughzala, and Isabelle Boydens 1 2 E-Procurement, from Project to Practice: Empirical Evidence from the French Public Sector... Godefroy Beauvallet, Younès Boughzala, and Saïd Assar 13 3 Implementation of E-Government in Mexico: The Case of Infonavit... Lizbeth Herrera and J. Ramon Gil-Garcia 29 4 The Casualty Assistance Readiness Enhancement System: A Case Study in Rapid Prototyping and Design for Flexibility... Simon R. Goerger, Ernest Y. Wong, Dale L. Henderson, Brian K. Sperling, and William Bland 49 5 An Overview of Some Electronic Identification Use Cases in Europe... Fabrice Mattatia 71 6 Privacy and Personal Information Held by Government: A Comparative Study, Japan and New Zealand... Rowena Cullen 93 7 Strategic Issues Relating to Data Quality for E-Government: Learning from an Approach Adopted in Belgium... 113 Isabelle Boydens 8 Long-Term Verifiability of Remote Electronic Elections... 131 Lucie Langer v

vi Contents 9 Law-Based Ontology for E-Government Services Construction Case Study: The Specification of Services in Relationship with the Venture Creation in Switzerland... 149 Abdelaziz Khadraoui, Wanda Opprecht, Michel Léonard, and Christine Aïdonidis 10 Architectural Principles for Orchestration of Cross-Organizational Service Delivery: Case Studies from the Netherlands... 167 Anne Fleur van Veenstra and Marijn Janssen 11 Achieving Interoperability Through Base Registries for Governmental Services and Document Management... 187 Yannis Charalabidis, Fenareti Lampathaki, and Dimitris Askounis 12 Envisioning Advanced User Interfaces for E-Government Applications: A Case Study... 205 Gaëlle Calvary, Audrey Serna, Joëlle Coutaz, Dominique Scapin, Florence Pontico, and Marco Winckler 13 Practices to Develop Spatial Data Infrastructures: Exploring the Contribution to E-Government... 229 Joep Crompvoets, Glenn Vancauwenberghe, Geert Bouckaert, and Danny Vandenbroucke Index... 249

Contributors Christine Aïdonidis Centre des Technologies de l Information, State of Geneva, 64, 66 Rue du Grand Pré, 1211 Geneva 3, Switzerland christine.aidonidis@etat.ge.ch Dimitris Askounis National Technical University of Athens, Iroon Polytechniou 9, Athens,15780, Greece askous@epu.ntua.gr Saïd Assar Insitut Télécom, Telecom Business School, 9, rue Ch. Fourier, 91011 Evry, France said.assar@it-sudparis.eu Godefroy Beauvallet Institut Télécom, Télécom ParisTech, 46, Rue Barrault, 75013 Paris, France godefroy.beauvallet@telecom-paristech.fr William Bland Department of Systems Engineering (MADN-SE), United States Military Academy, 646 Swift Road, West Point, NY 10996, USA william.bland@us.army.mil Geert Bouckaert Public Management Institute, Katholieke Universiteit Leuven, Parkstraat 45, B-3000, Leuven, Belgium geert.bouckaert@soc.kuleuven.be Imed Boughzala Institut Télécom, Telecom Business School, 9, Rue Ch. Fourier 91011, Evry, France imed.boughzala@it-sudparis.eu vii

viii Contributors Younès Boughzala Université de Savoie, Institut de Recherche en Économie et Gestion (IREGE), 4 Chemin de Bellevue, BP 80439, 74944 Annecy le Vieux Cedex, France younes.boughzala@univ-savoie.fr Isabelle Boydens Département Sciences de l Information et de la Communication CP 123, Université Libre de Bruxelles, Faculté de Philosophie et Lettres, Avenue F.D. Roosevelt, 50, B-1050, Bruxelles, Belgium iboydens@ulb.ac.be Gaëlle Calvary Université de Grenoble, CNRS, LIG, 385, Rue de la Bibliothèque, BP 53, 38041 Grenoble Cedex 9, France Gaelle.Calvary@imag.fr Yannis Charalabidis Department of Information and Communication Systems Engineering, University of the Aegean, School of Sciences, Karlovassi, Samos, 83200, Greece yannisx@aegean.gr Joëlle Coutaz Université de Grenoble, CNRS, LIG, 385, Rue de la Bibliothèque, BP 53, 38041 Grenoble Cedex 9, France Joelle.Coutaz@imag.fr Joep Crompvoets Public Management Institute, Katholieke Universiteit Leuven, Parkstraat 45, B-3000, Leuven, Belgium joep.crompvoets@soc.kuleuven.be Rowena Cullen School of Information Management, Victoria University of Wellington, PO Box 600, Wellington, New Zealand rowena.cullen@vuw.ac.nz J. Ramon Gil-Garcia Centro de Investigación y Docencia Económicas, Carretera México-Toluca 3655, Col. Lomas de Santa Fe, CP, México 01210, DF, Mexico joseramon.gil@cide.edu Simon R. Goerger Department of Systems Engineering (MADN-SE), United States Military Academy, 646 Swift Road, West Point, NY 10996, USA simon.goerger@us.army.mil Dale L. Henderson Department of Systems Engineering (MADN-SE), United States Military Academy, 646 Swift Road, West Point, NY 10996, USA dale.henderson@usma.edu

Contributors ix Lizbeth Herrera Centro de Investigación y Docencia Económicas, Carretera México-Toluca 3655, Col. Lomas de Santa Fe, CP México 01210, DF, Mexico lizbeth.herrera@gmail.com Marijn Janssen Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands m.f.w.h.a.janssen@tudelft.nl Abdelaziz Khadraoui Department of Information Systems, University of Geneva, Battelle, CUI, 7 Route de Drize, CH-1227 Carouge, Geneva, Switzerland abdelaziz.khadraoui@unige.ch Fenareti Lampathaki National Technical University of Athens, Iroon Polytechniou 9, Athens,15780, Greece flamp@epu.ntua.gr Lucie Langer Technische Universität Darmstadt, Department of Computer Science, Cryptography and Computer Algebra Group, Hochschulstraße 10, 64289, Darmstadt, Germany langer@cdc.informatik.tu-darmstadt.de Michel Léonard Department of Information Systems, University of Geneva, Battelle, CUI, 7 Route de Drize, CH-1227 Carouge, Geneva, Switzerland michel.leonard@unige.ch Fabrice Mattatia Secrétariat d Etat chargé de la prospective et du développement de l économie numérique, 35 rue St-Dominique, 75007 Paris, France fabrice.mattatia@pm.gouv.fr Wanda Opprecht Department of Information Systems, University of Geneva, Battelle, CUI, 7 Route de Drize, CH-1227 Carouge, Geneva, Switzerland wanda.opprecht@unige.ch Florence Pontico Région Midi-Pyrénées, DSI Service Etudes et Solutions, 22 Boulevard du Maréchal Juin, 31406 Toulouse, France Florence.PONTICO@cr-mip.fr Dominique Scapin INRIA Paris Rocquencourt Research Centre, Domaine de Voluceau-Rocquencourt, BP 105, Le Chesnay 78153, France Dominique.Scapin@inria.fr

x Contributors Audrey Serna Université de Grenoble, CNRS, LIG, 385, Rue de la Bibliothèque, BP 53, 38041 Grenoble Cedex 9, France Audrey.Serna@imag.fr Brian K. Sperling Department of Systems Engineering (MADN-SE), United States Military Academy, 646 Swift Road, West Point, NY 10996, USA brian.sperling@us.army.mil Glenn Vancauwenberghe Public Management Institute, Katholieke Universiteit Leuven, Parkstraat 45, B-3000, Leuven, Belgium glenn.vancauwenberghe@soc.kuleuven.be Danny Vandenbroucke Spatial Applications Division, Katholieke Universiteit Leuven, GEO-instituut Campus Arenberg, Celestijnenlaan 200E, BE-3001, Leuven, Belgium danny.vandenbroucke@sadl.kuleuven.be Anne Fleur van Veenstra Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands a.f.e.vanveenstra@tudelft.nl Marco Winckler IRIT University Paul Sabatier, 118, route de Narbonne, 31062 Toulouse Cedex 9, France winckler@irit.fr Ernest Y. Wong Department of Systems Engineering (MADN-SE), United States Military Academy, 646 Swift Road, West Point, NY 10996, USA ernest.wong@us.army.mil