Bloomfield College Staff Employee Performance Review 2014-15 Employee Name: Position: Evaluator: Department: Date of Evaluation: Date of Hire: 1. Summary of departmental mission and customer service philosophy: 2. Review of position description (attached). Any revision to the position description needs to be reviewed and approved by the Vice President before the evaluation is completed:* 3. Review and discussion of current operations of the department and suggestions for improvement:* Staff Employee Performance Review 2014-15 Page 1
* These sections are to be completed after discussion with staff member Competencies 1. Key Responsibilities for the Position Evaluation a. b. c. d. e. f. g. 2. Professionalism Demonstrates Organized and Effective Capabilities Evaluation a. Prioritizes and completes assignments as requested. b. Manages budget and resources effectively (if applicable). c. Develops and implements goals and objectives to meet specific job requirements. d. Maintains a professional and organize work environment. e. Works on delegated assignments and accomplishes responsibilities with minimum supervision. f. Demonstrates the ability to handle multiple assignments in a timely manner. g. Serves as a role model for students and colleagues. h. Arrives at the office or department at the scheduled start time. i. Seeks and secures opportunities for professional development. j. Demonstrates professional attitude and conduct at all times especially when in contact with students and campus personnel. k. Overall evaluation professionalism. Staff Employee Performance Review 2014-15 Page 2
3. Communications Skills The ability to provide and receive accurate information and communicating effectively with internal and external audiences Evaluation a. Oral and written communications are clear, well organized and grammatically correct. b. Demonstrates good listening skills. c. Handles conflict and implements resolution. d. Answers and returns call and emails promptly and courteously. e. Screens inquiries, researches inquiries and directs to the appropriate area or provides follow-up. f. Assists supervisor in communicating effectively with students and staff. g. Provides feedback to supervisor on department operations that will improve performance. h. Maintains appropriate confidential and protects personal information of students and employees. i. Is able to maintain confidentiality when appropriate. j. Overall evaluation communications skills. 4. Teamwork Evaluation a. Works effectively and collaboratively with other staff members and departments. b. Works to improve and develop skill level to enhance growth in job performance. c. Is supportive and helpful to others. d. Fosters a cohesive work environment. e. Takes initiative in own department. f. Is familiar with and supports the multiracial, multicultural diversity of Bloomfield College. g. Supports the College s mission and statement of shared values. h. Overall evaluation teamwork. 5. Customer Service Evaluation a. Utilizes the College s customer service philosophy. b. Attends mandated customer service trainings and workshops. c. Demonstrates understanding of the needs of students and colleagues. d. Treats students and colleagues with respect. e. Uses internal and external resources to meet student needs. f. Maintains and office environment that is student and service centered. g. Makes suggestions for customer service improvements in the department. h. Exhibits creativity and flexibility in dealing with student s needs. i. Follows policies and procedures within the department. j. Overall evaluation customer service. Staff Employee Performance Review 2014-15 Page 3
Comments: Development Plan Objectives: Timeline: Overall Evaluation: Index values: 5 Exceptional Extraordinary and consistently outstanding performance. Exceeds job requirements. 4 Superior Excellent performance. Consistently achieves and often exceeds job requirements. 3 Good Satisfactory performance. Meets basic performance requirements of this position. Works well with regular supervision. 2 Fair Minimal performance. Often does not achieve requirements. Requires constant supervision. 1 Unacceptable Unsatisfactory performance. Does not achieve many requirements. Significant improvement is needed. Staff Employee Performance Review 2014-15 Page 4
Employee Comments: Employee Signature Date Evaluator Signature Date Name of Department Head/Vice President Department Head/Vice President Signature Date Employee is required to return signed evaluation and comments (if any) within one week of the evaluation meeting. Staff Employee Performance Review 2014-15 Page 5