Dan Senter Business Intelligence Centre of Excellence Manager daniel.senter@nationalgrid.com @DanSSenter +44 (0) 7805 162092 dansenter.co.uk
Agenda National Grid Evolution of BI The BICC Empowerment Learnings
Dan Senter Business Intelligence Centre of Excellence Manager daniel.senter@nationalgrid.com +44 (0) 7805 162092 @DanSSenter dansenter.co.uk Over 12 years experience in business transformation, change management and business intelligence Worked in Manufacturing, Utilities and Services MBA MEng Materials Engineering Lean Coach PRINCE 2
One of the world s largest 100% listed utilities focused on regulated transmission and distribution activities in electricity and gas in the United Kingdom and the United States O v e r 36bn of regulated assets UKInv UK UK 65%/ 65% / 3535% % US US c o n i t y n i t i a i v e Operating profit Return on Equity Return on Return on Equity Equity 11.7% For the year 2012/13, excludes impacts of major storms 3.7bn Adjusted for timing and major storms 11.4%
Electricity generators Gas producers and importers National Grid Transmission UK Regional electricity Other regional gas National Grid distribution networks distribution networks Gas Distribution UK Commercial and domestic customers
The scope of UK Shared Services National Grid Distribution US US Finance & Shared Services Global Functions I.S. Procurement HR UK Finance & Shared Services National Grid Transmission UK National Grid Distribution UK F&A, HRO, Logistics, Property. + Service Management 65m Opex 45% reduction since 2006 400 FTEs + BPO: 300 offshore 1200 onshore SAP ERP
Evolution of BI Decentralised / Silo Business Intelligence Centralised Business Intelligence Federated Business Intelligence Agility Business focused & led Complex BI landscape No standards Higher operating costs Simplified BI landscape Standardised frameworks Economies of scale Lack of agility Not business focused Not business led Simplified BI landscape Standardised frameworks Reduced operating costs Shared resources Agility Business focused & led
Federated Business Intelligence Self serve production reports / dashboards Intuitive information discovery Casual users Business Intelligence Competency Centre (BICC) Power users Define BI vision, governance & framework Standard dimensions, data models and transformations Develop corporate complex reports / dashboards Manage corporate report inventory Analytics Teams GOVERNANCE FRAMEWORK BI Strategy & Design Forum Overall governance / policies Strategic roadmap cross business New tools and technology strategies Link to ETF and IS strategy BI Demand Forum Review demand on BI development Prioritise work packs / sprints Approval of spend / work Plan enhancements BI Community Share best practice Revise / review report inventory Review new tools Define training & elearning Agree/update standards Ad-hoc / one off report creation Data mining & predictive analytics Narratives & story telling
Business Intelligence Competency Centre Business Skills Business needs & strategies Organisation, processes & resources Define BI vision & strategy Manage BI development programme Business models & rules Develop user & analytical skills Statistical & process skills BICC Define leadership & governance Obtain & control funding Establish standards & methods Build technology blueprint & roadmap Governance, Administration Tools, Infrastructure, Applications, Data Analytic Skills IT Skills Source: Gartner
Areas of Focus BI Vision & Strategy BI Application Landscape, Standards & Governance Team Development, Welfare & Wellbeing Demand Forum / Request Prioritisation / Design Authority BICC PMO, BI Development Programme & Resource Planning Knowledge Management & Super User Support Service Reporting Inventory & Service Desk SLA s Service Management Data Architecture & Management Solutions Architecture & Development Engagement & Learning Business / Stakeholder Communication Business Requirements and Impact Analysis Data Warehouse Architecture, Data Model & Dictionary Power Users / Analytics Teams Quality Assurance & Documentation Corporate Report & Dashboard Production / UAT / Support Ad-hoc data analysis Data mining & interrogation Story telling & narrative production Ad hoc team / department reports Data exploration & discovery Scenario / what if analysis Integrate data Predictive & Insight driven models Data Model / Repository Development & UAT Build of SAP & 3 rd Party ETL s & DW tables / views Published Reporting Production Service & Control BI KPIs, Data Validation, Load & Proactive Monitoring Environment Reporting & Resolution / Supplier Relationship Data Dictionaries, Standards& IMF Alignment Data Model Ownership & Governance Data Quality & Data Capture Remediation Processes
What s in it for me? Interactive Dashboards Self service Information Discovery Automated BI Mobile BI Predictive Analytics & Modelling Professional Reporting
Know your customers Casual Users: Power Users: Analytics Teams: Report viewer Navigate & drill Intuitive exploration Mobile BI Navigate & drill Report view & interpretation Ad-hoc reporting Data exploration Ad-hoc reporting Data exploration Data mash ups Predictive model build Specialist tools
Empowerment!! Use your imagination Don t say can t but how Understand outputs Support & train Unlock the data and tools Share best practice Experiment & prototype Source: http://australianbusinessclinic.com/if-i-had-asked-my-customers-henry-ford/
Learning s People are number 1 Engagement, communication & openness What s in it for me? Sell the sizzle Process forms the framework Clear & simple Bottom up & Top down Technology is an enabler Not the solutions by the catalyst
Questions Dan Senter Business Intelligence Centre of Excellence Manager daniel.senter@nationalgrid.com +44 (0) 7805 162092 @DanSSenter dansenter.co.uk