Data Center Knowledge, Vision Control

Data Center Knowledge, Vision Control

Objective Overview of the progressive trends in Data Centers, driven by Intelligent Infrastructure Solutions

Data Center Layout Secured Storage Back up Core Backbone Switches Conference Room Entrance Room Operations Center Edge Switches Horizontal X-connect Loading Bay Server Farm -File -Web -Email -Application 3 Raised Floor Expansion Area

Feed Back from Customers Regulatory requirements and impact on IT Power and cooling constraints are very real issues Changing Business Needs, Acquisitions and integration of Datacenters Disaster recovery planning is non-negotiable Sprawling IT infrastructure is increasingly hard to manage Ability to deploy new services is critical to remain competitive Under-utilized, inefficient systems are limiting growth

Critical Metrics for IT/Data Centers Symantec Research: Data Center Productivity Issues

Critical Metrics for IT/Data Centers Symantec Research Chief Reasons for Downtime

Critical Metrics for IT/Data Centers Top 10 Business and Technology Priorities for 2008 2007 2006 1 1 3-2007 2006 1 2 2 8 8 10 5 6 9-3 - 2 32 4 3 8 3-6 1 3-7 7 4 7 10-6 4 9 - - - 7 - Results of worldwide survey of more than 1,500 CIOs by Gartner Executive Programs (EXP) Representing 33 countries and 23 industries Source: Gartner EXP (January 2008)

The Root Causes of Downtime Preventable (67%) * Un-Preventable (33%) * Human Error Lack of Process Incorrect Procedures Poor Design Inadequate Redundancy Maintenance Equipment Failure (despite proper maintenance & testing) Supply/Service Chain Failure Cyber Terrorism *Source: Jim Szel, Dennis Mullin, both of Syska Hennessy Group 3/30/05

The Market Network Layer 70% of network outages are cabling related (LAN Technology) 80% of repair time is diagnosis; 20% actually fixing the problem 59% of network problems are directly related to the physical infrastructure & it s connections! (The Gartner Group) A typical network environment in its life will Approx. 30% of the Users move each year(source:frost & Sullivan) Active electronics is swapped up to 3 times Computers are swapped up to 4 times Software is updated up to 5 times Complete Departments, Offices and Factories are restructured Network Management is changed Cabling is changed.

Data Centre Design Imperatives Proper management of the data center s physical layer infrastructure can have a direct impact on network operation and facilities Advanced cabling solutions that allow for adaptive design of the physical infrastructure to meet unique data center requirements is the key to success flexible solutions that will extend the life of the cable plant, reduce obsolescence, and offer a clear upgrade path to future applications

Regulatory Compliance Structured Cabling will be the standard delivery platform for all data: CCTV, BMS, Access Control etc Governance prove you re in control! Sarbanes-Oxley Act Basel II Accord HIPAA, MiFID,.. Business Continuity & Shareholder Protection Security - control over unauthorised access to resources Threat 5: Lack of effective controls over the IT environment...section 404 marks the first time that companies have been legally required to evaluate and test their controls in the IT environment in such depth and detail...perhaps for the first time, are uncovering pervasive control issues that may compromise Section 404 compliance. from Sarbanes-Oxley Section 404: 10 Threats to Compliance by Deloitte & Touche, 2004

Historical IT Tools Cable Infrastructure MS Excel, Access CMS application Paper, Head Knowledge Trial and Error Network Administration NMS Application Facilities AutoCAD Visio Archibus Issues Accuracy Manual management Update cycle time Data Context

Manual Documentation No Data Exchange between various data bases Accuracy of documentation is below 100% High personel costs and long data update interval Help Desk support is delayed or mis-leading due to inaccuracy and fragmentation of the information provided and readily available data Corrective actions are slow and expensive Enterprise productivity is below optimum Manual Data can never be 100 % accurate and getting close explodes the costs

Drivers For Higher Service Availability IT is THE core business tool Maximum Application Revenue More business applications, same resource On demand computing - 24 x 7 Convergence Intelligent Buildings

Barriers To Successful Adoption 80% processes by people Potential process complexity Bypassing the processes The past failed initiatives Drive - Getting over the hump Ourselves What s needed is a catalyst..

From Today Onwards Deliver Utility performance Provide Better control Promote Business agility Provide Greater productivity Support Technological Complexity

Best Answer is... Intelligent Infrastructure

Operational Value Simple and Scalable System Architecture Network Reliability and MTTR Improved Manageability and Productivity Accurate Connectivity Service Provisioning Higher Security Network and Process Integration Remote Administration

Intelligent Infrastructure in the DC Real Time capacity management Automated circuit provisioning Work order system Critical disconnect alarms Rack visualisations Network and SAN environments With Integrated Server Provisioning Reduce planning costs by average 500/server Cut planning time from hours to minutes $ 1 Million ROI after ~ 2,000 server adds

Intelligent Infrastructure System Value Product features & technical benefits Positive impact on IT operations & Business processes Economic outcome ($$) derived from the operational impact created by a technology

Intelligent Support for Data Center Topology/Administration Multiple rows of racks and cabinets that could be assembled into PODs, Zones, Cells, Cages TIA 606-A Ad-1(draft) - Labeling standard for Data Centers Overhead and under floor patching boxes Data Center Floor Layout

Intelligent Support for Data Center Discovery of SAN Equipment Configuration discovery for SAN switches Discovery of SAN devices Population of WWN information into connectivity database

Intelligent Support for Data Center Servers Computers with multiple Network Interfaces (NICs) multiple connections Virtual servers are multiple virtual machines with their own OS and Applications that run isolated side-by-side on the same physical server NIC Teaming failover and load balancing

Intelligent Support for Data Center Work Flow Automation for Server Deployment Server configuration cataloguing Controlled process for server placement into cabinets based on available space, load, and power Automated service ticket generation for implementing server connectivity via Intelligent Service Provisioning Electronic work orders

Intelligent Support for Data Center Monitoring SNMP communication with Environmental Monitoring devices Dashboard view of system status Service availability and capacity, switch ports utilization, and server activity reports

Change Management Operational Differentiator Intelligent Services Provisioning Paperless/Electronic Work orders Advanced guidance for MACs to reduce human errors Real time view of available capacity of equipment/services Accurate Network connectivity information lead to faster deployment of new servers/applications Automatically identifies and documents physical location of networked devices/assets Economic Value Most likely 50% improvement for implementing MACs Improvement results in higher efficiency of IT services Increased employee productivity due to automation of Change Management process

Fault Management Operational Differentiator 100% visibility of physical layer connectivity Reduced time to diagnose network connectivity/downtime issues Accurate identification of physical locations of faults Integration with NMS allows to centralize information flow to improve efficiency of fault management activities Economic Value Most likely 33% improvement in time to diagnose network connectivity/downtime Improvement results in higher efficiency of IT services Downtime reduction would lead to higher revenues

Physical Security/Incident Management Operational Differentiator Security is extended into connectivity of physical layer 24x7 Real time monitoring of physical layer connectivity 24x7 Real time intrusion detection 24x7 Real time notification of changes Faster time to detect/respond/resolve network s physical security breach Economic Value Most likely 75% improvement over the existing means to detect/respond/resolve network s physical security breach Improvement results in higher efficiency of IT services Increased employee productivity

IT Process Control Operational Differentiator Facilitates well controlled IT environment via Documentation Control Electronic/Paperless Change Management Automated Incident Notification Transparency of Change Management activities through automated event logs Automated documentation and tracking of physical location of networked equipment assets Electronically generated reports reduce network auditing costs Economic Value Most likely 33% improvement in time needed for auditing IT assets and network connectivity More accurate and efficient auditing capabilities to support meeting Regulatory Compliance

Disaster Recovery Operational Differentiator Sharper SLA due to Always Ready network connectivity of DR facilities Electronic audits/report reduce time to verify readiness of network connectivity for DR facilities 24x7 Monitoring of network connectivity of DR facilities Faster provisioning of network connectivity changes to DR facilities (if needed) will reduce DR deployment time Faster recovery time to normal operational state in case of incidental damages to network connectivity at the main facilities Economic Value Most likely 50% improvement in time needed to verify/audit readiness of DR facility improves support efficiency (cost reduction) More accurate and efficient auditing capabilities to support meeting Regulatory Compliance

The Value Questions Are you in compliance? Can you prove it? How many hours are consumed chasing down the unknown? How much does an annual audit cost you? Do you even know? Is your physical layer a blind spot or do you have the VISION to see changes? Do the tools you use today give you the KNOWLEDGE you need? Honestly Are you in CONTROL of your infrastructure? Is there a better way? Do you survive on manual processes? Are they working? Do simple infrastructure changes cause downtime? How quickly can you recover? Can you report switch port capacity? Accurately?

Vision+Knowledge=Control The unique ability for Intelligent hardware to see changes in the physical layer + = VISION KNOWLEDGE CONTROL correlated with information gathered by Intelligent software from other sources, such as LAN switches, SAN switches, LDAP directories and IP endpoints yields the ability for the solution to provide accurate change management, enhanced location information, capacity planning, security and compliance with greatly improved productivity.

The Value BUSINESS NEEDS Integration Control GREATER VALUE Knowledge Vision

Thank you Ashok Srinivasan sashok@systimax.com