OCTOBER 3, 2015 MDM & ENTERPRISE MOBILITY SERVICE DESCRIPTION G-CLOUD 7 607 Milton Keynes Business Centre Hayley Court, Linford Wood, Milton Keynes. MK14 6gD
Table of Contents 1 Introduction 4 1.1 Executive Statement 4 1.2 Service Benefits 4 Service Features: 4 Service Benefits: 5 2 Service Description 6 2.1 Service Overview 6 2.2 Private Cloud Service 6 2.3 Blackberry Email Replacement Service 6 2.4 CESG Platform Guidance Compliance 6 2.5 Information Assurance 6 2.6 Service Management 7 2.7 Termination Terms 7 3 Commercials 8 3.1 Pricing 8 3.2 Customer Responsibilities 8 3.3 Data Restoration / Service Migration 8 3.4 On-boarding and Off-boarding Process 8 3.5 Expenses 8 3.6 Ordering and Invoicing 9 3.7 Service Management Details 9 3.8 Service Constraints 9 3.9 Service Levels 9 3.10 Recompense Model 9 3.11 Termination Terms 9 3.12 Data Restoration / Service migration 10 3.13 Training 10 3.14 Customer Responsibilities 10 3.15 Trial Services 10 4 Appendix 12 4.1 Abbreviations 12 LOSTEC Copyright 2015 G-Cloud 7 MDM & Enterprise Mobility Service Description Page 2
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1 Introduction 1.1 Executive Statement LOSTEC MDM Consultancy Service is focused on providing organisations with the benefit of our expertise, gathered over 20 years of deploying end user computing solutions including both Apple and Microsoft products and services. The need for Mobile Device Management (MDM), Mobile Application Management including enterprise app stores and Secure Mobile File Management (SMFM) has increased significantly due to staff wanting access to emails and data while on the move. LOSTEC know that enterprise mobility can be complex and the new government security classifications compound the challenges faced by organisations. These new classifications place a greater emphasis on personal responsibility amongst staff and enable increased access to commodity technology solutions. This shift could mean that the risk profile of the organisation will change. LOSTEC can help your organisation navigate through some of the pitfalls. 1.2 Service Benefits LOSTEC are ideally placed to provide the necessary understanding and advice for the right solution to meet the needs of organisations. We are capable of specifying solutions, either on premise, or in the cloud, we can also assist with ongoing configuration, training and support of the recommended solution. Service Features: Vendor agnostic solutions for Mobile Device Management (MDM) Support for BYOD, COPE or CYOD device provisioning Compatible with OSX, ios, Android and Windows devices CESG End-User Guidance compliance Selective Secure Wipe Enterprise App Store Options Advanced Security Implementations Secure Asset Reporting Secure Content Management Customer self-service and administrator LOSTEC Copyright 2015 G-Cloud 7 MDM & Enterprise Mobility Service Description Page 4
Service Benefits: Effective Blackberry Email Replacement Customer self-service and administration for low TCO Force Security Policies and Compliance Requirements Scalable Solution for Mobile Device Management Enables Efficient Management of License Sales Configuration of VPN Traffic and/or WiFi Policies Over-the-Air Policy Control Unified Endpoint Management Solution Page 5 G-Cloud 7 MDM & Enterprise Mobility Service Description LOSTEC Copyright 2015
2 Service Description 2.1 Service Overview A typical engagement will begin with our Technical Consultants attending a scoping day, where an understanding of the current infrastructure and future needs are determined, these requirements will then be written up in a report. This report will provide an independent review, together with recommendations for managing devices moving forward, whether they are desktop or mobile devices. LOSTEC have a number of MDM options that address varying solutions. These solutions can be provided for both on premise and cloud based solutions. Working with LOSTEC will allow customers to embrace new ways of working like Bring Your Own Device (BYOD), Choose Your Own Device (CYOD) and Corporate Owned, Personally Enabled (COPE). We can also assist with providing Blackberry alternatives if required. LOSTEC can help the customer gain stakeholder support to develop the most effective mobility strategy, and design a roadmap to address business outcomes, enable employees, and allow you to quickly build and deploy compliant mobile solutions. 2.2 Private Cloud Service LOSTEC can assist with a private cloud MDM if the customer prefers. A private cloud will allow customers to control where the identity of user s is hosted. We can provide hosting at a number of UK datacentres. More information can be provided on request. 2.3 Blackberry Email Replacement Service LOSTEC can provide a cost effective alterative to customers that currently provide Blackberry s to their users. We have solutions for both Apple and Android devices. More information can be provided on request. 2.4 CESG Platform Guidance Compliance LOSTEC have years of experience in understanding guidance from CESG. We can bring our experience to your organisation and assist with providing a usable, but secure mobile device for your user base. More information can be provided on request. 2.5 Information Assurance LOSTEC Services Information Assurance capabilities support both our internal requirements for appropriate security controls and those of our customers. All of our consultants hold the appropriate levels of security clearance. Our years of experience and diverse portfolio of projects and customers mean that we have extensive experience in working with information and systems. LOSTEC Copyright 2015 G-Cloud 7 MDM & Enterprise Mobility Service Description Page 6
2.6 Service Management LOSTEC Services are delivered according to a proven PRINCE2 based project management methodology. An Account Director is allocated to each Customer assignment. This individual is responsible for overseeing the services in scope of the assignment. He or she liaises with the lead consultant on a periodic basis to monitor the progress of the assignment, ensuring that any risks or issues are managed appropriately to ensure that all activities and agreed outputs are delivered in accordance with the agreed assignment deliverables and timeframes. Through structured customer relationship management, our Account Director remains in regular contact with the Customer to ensure that they are satisfied with the consultant(s) or team(s) output and conduct at all times. 2.7 Termination Terms LOSTEC s standard terms and conditions include clauses which facilitate contract termination by either the consumer or the supplier. By the Consumer Termination can commence without notice in the event of a customer citing dissatisfaction with the service provided and the issue not being rectified within an agreed timeframe, or in the event of a material breach of contract. A copy of LOSTEC s standard terms and conditions can be provided. By the Supplier In the unlikely event that LOSTEC was to withdraw from G-Cloud Services Framework, Lot 4 and Specialist G-Cloud Services, a minimum 30 days notice would be served. Ongoing assignment commitments would be maintained through to completion in accordance with the terms of the Framework Agreement. Page 7 G-Cloud 7 MDM & Enterprise Mobility Service Description LOSTEC Copyright 2015
3 Commercials 3.1 Pricing LOSTEC consultancy services are priced based on anticipated resource requirement with agreed project milestones. The shape of this is defined in the initial proposal. All details will be specified in the quotation provided and agreed before service commencement. Where systems are already in place and resource requirement for implementation is minimal, this will be reflected in the pricing schedule. Please see related pricing document and SFIA table. 3.2 Customer Responsibilities To liaise with the LOSTEC lead consultant service delivery manager and provide access to any departmental specific IT architecture details, standards and frameworks and/or service delivery models such that a detailed design and plan can be produced. 3.3 Data Restoration / Service Migration LOSTEC, where required, can assist our customers in the migration of data from legacy solutions to new solutions 3.4 On-boarding and Off-boarding Process This process is not applicable to our response, but LOSTEC are able to support customers in defining on-boarding and off-boarding requirements and process and to assist with the assurance of suppliers throughout. 3.5 Expenses Any specific travel or accommodation expenses required to provide this service are not included in the costs outlined above. This could include; Hotel expenses Petrol expenses Train ticket expenses Taxi expenses Evening meals when out of time However, we do not charge expenses for travel to and from sites within the M25. LOSTEC Copyright 2015 G-Cloud 7 MDM & Enterprise Mobility Service Description Page 8
3.6 Ordering and Invoicing Ordering from customers is generally done via the presentation of a Purchase Order following confirmation of the purchase of a service. LOSTEC will invoice at the end of every calendar month, giving a precise breakdown of the services purchased, including VAT/other expenses. We are able to provide consolidated invoices if required. Invoices can be issued electronically or via post. Payment terms are 30 days from receipt of invoice. 3.7 Service Management Details Where the engagement is of a sufficient scale, a dedicated project manager will be assigned who will be the customer s primary point of contact during the engagement. The project manager will be responsible for assigning and allocating resource to ensure the engagement is delivered in line with the agreed service levels. 3.8 Service Constraints Bespoke services, such as those in scope of G-Cloud Services, Lot 4 and Specialist G- Cloud Services, are not subject to specific service constraints. 3.9 Service Levels LOSTEC is flexible and hence service levels are bespoked to the needs of each customer and engagement. We work with the Customer to agree service levels, availability and outcomes at the start of an engagement. Performance of our people is measured through a customer feedback process. We encourage our customers to give us a formal review of our service, highlighting any strengths and weaknesses and areas for improvement so that we can continue to offer a high quality and competitive service. 3.10 Recompense Model Financial recompense for the services in scope of G-Cloud Services Framework, Lot 4 and Specialist G-Cloud Services, are related to the actual losses incurred as a result of specific engagement issues. Financial penalties must be aligned to the assignment in question, with the agreed financial recompense model included within the Call-Off agreement. 3.11 Termination Terms LOSTEC s standard terms and conditions provide for 30 days notice of termination. A copy of our standard terms and conditions is attached. LOSTEC will also 30 days notice in the event that LOSTEC was to withdraw from providing G-Cloud Services. Any ongoing commitments would be supported and maintained through to completion Page 9 G-Cloud 7 MDM & Enterprise Mobility Service Description LOSTEC Copyright 2015
3.12 Data Restoration / Service migration As a provider of Specialist Cloud Services this is not applicable to our response. 3.13 Training LOSTEC ensures an effective knowledge and skills transfer from the consultant(s) to the Customer. This empowers the Customer and ensures the ongoing efficiency of the assignment. 3.14 Customer Responsibilities The customer is required to provide LOSTEC with enough information to enable us to complete the Call off Contract and prepare a specification which clearly outlines the scope of work and the required outcomes. The customer is encouraged to meet with us review the progress of the work being undertaken. The Customer should also inform LOSTEC immediately should they have a concern about the work being undertaken so we can take remedial action. The customer has responsibility for providing office accommodation and facilities (including software tools where these relate directly to the service being procured by the customer) without charge where work is required to be conducted at the customer s premises. It is the customer s responsibility to provide LOSTEC with such access, information and staff cooperation, including any third parties as LOSTEC may reasonably require for the proper performance of any Services. The customer shall advise a LOSTEC consultant or subcontractor working at a customer location the rules, procedures and information relating to matters such as health and safety and security that are relevant or necessary for working at that site. 3.15 Trial Services Where appropriate, LOSTEC will discuss with customers their challenges or specific requirements and we can provide guidance on how a particular issue can be addressed or to better help the customer understand the possible options. In addition, for more complex customer requirements, we are able to undertake a small scoping study to provide a baseline for any wider project or programme. This also enables us to demonstrate our expertise and ability to work effectively with the customer. If we were to undertake a scoping study we would discount the cost of the study by 25% against our fee rates. LOSTEC Copyright 2015 G-Cloud 7 MDM & Enterprise Mobility Service Description Page 10
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4 Appendix 4.1 Abbreviations Abbr BYOD CESG COPE CYOD EUC LOSTEC MAM MDM SMFM Meaning Bring Your Own Device Communications Electronics Security Group Corporate Owned, Personally Enabled Choose Your Own Device End User Compute Line of Sight Technology Solutions Mobile Application Management Mobile Device Management Secure Mobile File Management LOSTEC Copyright 2015 G-Cloud 7 MDM & Enterprise Mobility Service Description Page 12
607 Milton Keynes Business Centre Hayley Court Linford Wood, Milton Keynes. MK14 6GD T: +44 (0) 1525 288396 M: +44 (0) 7973 346703 E: info@lostec.co.uk W: www.lostec.co.uk LOSTECSolutions Page 13 G-Cloud 7 MDM & Enterprise Mobility Service Description LOSTEC Copyright 2015