TENANT HANDBOOK $$ WE BUY HOUSES AND MORTGAGES $$

Transcription

1 ! TENANT HANDBOOK ALTEC PROPERTIES LLC DUPONT CIRCLE SUITE 109 LOUISVILLE, KENTUCKY OFFICE (502) FAX (502) $$ WE BUY HOUSES AND MORTGAGES $$ This Handbook is a publication of Altec Properties LLC. and should not be used or relied upon as legal advice or legal opinion on any specific fact of circumstance. The contents are intended for general informational purposes only, and tenant is urged to consult tenant s own lawyer concerning tenant s situation on any specific legal questions tenant may have.! 1

2 TABLE OF CONTENTS Welcome. 4 Contact Numbers....4 POLICIES A. Part of your lease...5 B. Property..5 C. Contact Phone Numbers...5 D. Returned checks.5 E. Late charges and Eviction policy...5 F. Breaking your lease 5 G. Keys, Locks and Lock Out Fees...5 H. Trash & Recycling.6 I. Mailbox..6 J. Annual Inspection..6 K. Parking...6 L. Guests 6 M. Emergency Repairs 6 N. Renter s Insurance Policy..7 O. Pet Policy 7 P. Security/Alarm/Video Equipment.7 Q. Hazardous Equipment 7 R. Wallpaper & Paint..7 S. Subletting...7 T. Partial Payments.7 U. Basements..7 MOVING IN A. Move In Inspection..8 B. Know your property.. 8 C. Keep this Handbook...8 D. Utilities..8 E. Window Treatments...8 MAINTENANCE, DAMAGES & REPAIRS A. Reporting maintenance requests 8 B. Plumbing 8 C. Filters.9 D. Unauthorized repairs..9 E. Smoke Detectors 9! 2

3 F. Pest Control 9 G. Lawn Maintenance.9 H. Carpet cleaning.9 I. Mold & Mildew.9 J. Building & Housing Codes 9 MOVING OUT A. Notification procedures 10 B. Utilities.10 C. Move Out Inspection 10 D. Cleaning Instructions 10 KENTUCKY FAIR HOUSING LAWS.. SECURITY DEPOSIT AGREEMENT Move Out fees 11 Deductions..12&13 LEASE..14,15,16 Bankruptcy Acknowledgement Form...17! 3

4 WELCOME Congratulations on your new home and THANK YOU for choosing Altec Properties llc. Our goal is to provide tenant s with safe, quality housing at affordable prices with uncompromising service and integrity. As professional property managers, we have obligations to both you, as the resident/ tenant, and to the Lessor/ property owner. This handbook becomes a part of tenant s lease, and outlines our responsibilities to tenant and tenant s responsibilities to us and to the home. Please read each paragraph carefully. A good relationship is possible when all parties understand and fulfill each of their responsibilities and obligations. Clear communication is the key to a successful Lessor/ Tenant relationship. We are always ready to answer questions or to discuss concerns. PLEASE KEEP THIS HANDBOOK IN A SAFE PLACE FOR QUICK REFERENCE. Before calling us, see if the answers to your questions are in this handbook. CONTACT NUMBERS Utilities: Louisville Gas & Electric Louisville Water Company Staff: Property Manager/Maintenance Issues Gary Harned cell! 4

5 Office Manager/Rent Payments Cliff Hayden fax office fax cell Office hours are by appointment ONLY. POLICIES A. HANDBOOK: This tenant handbook is PART OF TENANT S LEASE and is legally binding on all parties. If tenant does not fully understand any part of it, tenant is advised to seek competent legal advice. The Lessor reserves the right to alter, amend, modify and add rules to this handbook. Tenant acknowledges that a breach of any of the terms in this handbook will be a breach of the lease itself and a breach of the lease can lead to the Lessor bringing eviction proceedings. B. PROPERTY: Treat your home as if it were your own. Tenant responsibilities are similar to those of the property owner, and tenant is responsible for caring for and maintaining the premises. C. & PHONE NUMBERS: All tenants are required to provide all contact phone numbers and s to our office. Please notify us if there are any changes to your phone and/or contact information. We are not responsible for repairs being completed in a timely matter if we do not have your current contact info. D. RETURNED CHECKS: If tenant monthly rent check is returned, the amount of any NSF check, plus the return fee of $50.00, plus all rent increases as per the Lease, MUST be paid in certified funds or money order within 24 hours of notification, or legal action may be taken without further notice. After one (1) personal check is returned for insufficient funds, tenant WILL be required to pay all future rents with a money order or certified funds. No personal checks will be accepted. E. EVICTION POLICY: If rent payment in not paid in full when it is due, tenant will be served a "7 DAY" notice demanding compliance. Tenant will have 7 days to pay full payment due. Partial Payments will not be accepted. Rent must then be paid in the form of Money Order or Cashier's Check. Personal checks will not be accepted. If payment is not received then an Eviction will be filed. Tenant will be responsible for all legal fees, as well as court costs and collections fees incurred in our efforts to collect the rent monies due. NO EXCEPTIONS! 5

6 F. BREAKING YOUR LEASE: If tenant moves before the end of the term for any reason, a re-rental fee, the sum of one and a half (1.5) month s rent, shall be due immediately at time of the final move out inspection to cover Landlord s expenses in obtaining a new tenant. (Longer term rental agreements allow the tenant to get very affordable month rent due to landlord s reduction in the expenses involved with tenant turnover.). G. KEYS & LOCK OUT FEES: Any alterations, replacement of locks, rekeying or installation of additional locks is strictly prohibited. The Property Manager must be notified if new or additional door knobs or deadbolts are needed. Only locks and deadbolts installed by management are approved. If tenant is locked out of property or tenant needs to have their locks changed, please call the Property Mgr. Charges for lock outs: $35.00 before 5:00 P.M. $50.00 after 5:00 P.M. and weekends Charges for changing locks: $50.00 before 5:00 P.M. $75.00 after 5:00 P.M. and weekends H. TRASH & RECYLING: All trash and recycling containers and services are the responsibility of the tenant. Trash and recycling containers are to be discreetly stored. I. MAILBOX: The tenant is responsible for providing and maintaining their own mailbox. J Pool and/or Hot Tub: Tenant(s) agree not to have swimming pools, trampolines or any other hazardous equipment that increase the Lessor s liability. K. PARKING: All vehicles MUST be parked in assigned areas (garages, parking lots, driveways, etc.) or on public streets where permitted. There shall be NO PARKING ON LAWNS, SIDEWALKS, or any other area not specifically designated for parking. All vehicles must be registered, licensed and operable at all times. No vehicle repairs except minor, are allowed at any time. No oil or fluid stains are permitted to accumulate on the garage floor, driveway, or any other part of the property. Any trailers, boats, or any other recreational vehicle equipment is to be parked behind the building property line. L. GUESTS:! 6

7 Guests may not stay in the leased premises longer than 10 days without permission. After 10 days, guests will be considered unauthorized occupants and the rent will be increased $ per person per month. Tenants are responsible for the behavior of tenant s guests. All portions of this handbook and lease agreement apply to tenant s guests. Tenants are entitled to the quiet enjoyment of the property, however, we expect conduct in a manner that will not disturb the peace and quiet of others. Any activity causing a disturbance of any kind may cause lease termination and eviction proceedings. M. EMERGENCY REPAIRS: In case of emergency maintenance repairs, call the property manager. Please / text/voic a detailed explanation of the problem to the property manager or on his voic . An emergency is when danger is present to people or property damage has occurred or is about to occur. (i.e. lack of heat or uncontrollable running water). In an emergency, TENANT is responsible to stop further damage from occurring. Turn off the source of water, electricity or gas as the situation demands. If any emergency involves criminal activity, fire, or similar emergency, please call 911. N. Agreement(s) In Writing: This Rental Agreement constitutes the entire agreement between these parties. No oral agreements or representations which have been made by the Landlord and/or Tenant or their Representatives shall be binding upon the parties unless set forth in writing in this Rental Agreement except as provided for by law. All notices called for in this Rental Agreement are to be in writing. Any additional addendums, permissions, or written agreements between the Landlord and Tenant become part of this Rental Agreement, terminating when this Rental Agreement ends upon the return of possession to Landlord. O..RENTER S INSURANCE POLICY: Tenant s agree to maintain a renter s policy with a minimum of $100,000 liability naming the lessor as additional insured. Tenant s will provide the office with a copy of said renter s policy. The Lessor is not responsible for fire and casualty insurance for tenant s personal property. Waterbeds require insurance coverage and written authorization. Landlord does not insure Tenant's person and all personal property in the rented premises. The premises are rented in the condition found and Landlord shall not be liable to Tenant, or anyone on the premises with consent or at the invitation of the Tenant, for property damage or personal injuries caused by or arising out of the condition of the rented premises, it being understood the Tenant, and all others, take the premises as they find them. In the event such damage or injury arises out of Tenant's failure to maintain or repair, the Tenant shall indemnify Landlord, agents and employees, from any such claims and hold them harmless.! 7

8 P. PET POLICY: No pets of any kind are permitted without written permission and an signed animal addendum must be signed between landlord and tenant. Security Deposits will be increased $ per pet. The monthly rent will be increased $25.00 per pet. Breeds of dogs which are not accepted are: Pit Bull, Rottweiler, German Shepherd, Husky, Doberman, Chow, Great Dane, St. Bernard, Akita, Wolf Hybrids, Boxers or any other breed that has been known to attack. A picture of the pet must be provided to the office. Tenant will be charged for repair of any damage caused by tenants pet(s). Tenant is responsible for their pets at all times. Having a pet is a privilege and may be revoked at any time without terminating tenant lease agreement. UNAUTHORIZED PETS SHALL AUTOMATICALLY FORFEIT SECURITY DEPOSIT. Q. SECURITY /ALARM/ VIDEO EQUIPMENT: No installation of any security/alarm/video/telecommunication or satellite dish is allowed without permission. No satellite dish is to be installed on the roof of the property. R. HAZARDOUS EQUIPMENT: Tenants agree not to have swimming pools, trampolines or any other hazardous equipment that increases the Lessor s liability. S. WALLPAPER & PAINTING: Tenant agrees not to do any painting or wallpapering without specific approval from Lessor. Doing so without prior approval is a violation of the lease and may cause forfeiture of tenant s entire security deposit, plus cost to restore the property to its condition at move-in. T. SUBLETTING: No subletting is permitted at any time. U. PARTIAL PAYMENTS: Partial payment of rents will not be accepted at any time. V. BASEMENTS: Most basements leak at one time or another, therefore Lessor can not warrant against leakage. Any personal items stored in the basement are at tenant s risk. MOVING IN tenant A. MOVE IN INSPECTION: The Property Manager will conduct a Move-In Inspection after new has signed and completed the lease and all necessary paperwork.! 8

9 1. MOVE IN PROCESS: Move in Inspection: Walk through. The Property Manager will schedule and conduct a Move-In Inspection at property after new tenant(s) have signed and completed the lease and all necessary paperwork. 2. Know Your Property: Get to know your property. After Move In Inspection Report tenant shall know the following: Locate Main water shut off valve How to operate shut off valves under sink How to shut off hot water heater How to shut off natural gas line Panel Box - How to turn off/on circuit breaker How to locate and change furnace filter How to check smoke alarms General Maintenance of property B. KEEP THIS HANDBOOK: Keep this handbook where you can find it for future reference. C. UTILITIES: Lessor furnishes no utilities. Tenant is responsible for payment of all utilities. MAINTENANCE, DAMAGES AND REPAIRS Tenant is expected to maintain the home and keep it in as good condition as when tenant took possession. The Lessor will provide only repairs required because of normal wear. Tenant will be charged for repairs caused by tenant s misuse or neglect. If tenant is in the home on a lease option, ALL repairs are the tenant s responsibility after the first 30 days. please request to LLC. A. REPORTING MAINTENANCE REQUESTS: Please report all maintenance requests in the proper manner. Call the Property Manager for emergencies. (i.e. lack of heat or uncontrollable running water) requiring immediate attention. For all non-emergency repair requests, inform us in writing. Please be specific about the problem. Fax or mail the the office and include all contact phone numbers and s. Altec Properties does not employ staff maintenance crews. All work is contracted to the proper! 9

10 vendor. The vendor will contact you and set a time to make repairs on the property. If tenant fails to keep the appointment, a $50.00 fee will be charged to tenant. B. PLUMBING: Tenant is responsible for keeping all sinks, toilets and drain pipes clean. Do not allow anyone to throw anything into the plumbing system, especially feminine hygiene products or use it for any purpose other than for what it is designed. If drains become clogged it is tenant s responsibility, unless it was caused by mechanical failure or the plumbing system or roots. Lessor s plumber will determine the cause of the stoppage. During winter months it is the responsibility of the tenant to maintain all water lines and prevent the freezing and bursting of pipes and pay for all damages in the event repairs are necessary. During winter months it is the responsibility of the tenant to maintain all water lines and prevent the freezing and bursting of pipes and pay for all damages in the event repairs are necessary. The Landlord is to maintain and repair at Landlord s expense any plumbing deficiencies due to normal wear and tear. 1. FROZEN Pipes are tenant chargeable. Should below freezing extreme cold temperatures be forecasted for an extended period (enough time to freeze water), Tenant shall take action to prevent frozen pipes: Below is a list of recommendations to prevent water lines from freezing. Tenant is responsible to review list and become familiar with prevention tips: Open base cabinet doors on sinks and remove items allowing heat and warm air to access plumbing pipes in base cabinet. Placing a small fan could be very helpful. Turn on hot and cold water faucets to the smallest steady stream possible along with occasionally turning on faucets with short blasts help to prevent freezing of pipes. The minimal increase in the water bill is a lot less expensive in both cost and inconvenience when dealing with a major plumbing problem. If home has a crawlspace, tenant shall place cardboard or plastic to close up crawlspace vents on exterior of home. In extreme weather situations where tenant cannot remain in the home for reasons such as job or family commitments, etc, tenant should consider turning off main water valve to prevent property damage occurring from water supply lines bursting in an unoccupied premises. This will save tenant! 10

11 damage to personal property, premises, along with the huge inconvenience and expense of frozen pipes. C. FURNACE FILTERS: Tenant agrees to change the furnace filter every 60 days. If the property manager sends a repair person to tenant s property and it is determined that the problem was caused by failure to change the furnace filter, tenant will be charged all expenses for the service call, repair or replacement of heating/air conditioning system. D. UNAUTHORIZED REPAIRS: Unauthorized repairs will not be paid by the Lessor nor used as any part of the rent payment. E. SMOKE DETECTORS: Tenant agrees to properly maintain all smoke alarms and notify the Property Manager if smoke alarms are not working properly. F. PEST CONTROL, SNOW REMOVAL, BROKEN GLASS: Lessor is not responsible for rodent, pest control, snow removal or any broken glass. G. Trash Disposal: Tenant is responsible for all trash, debris, and recyclables removal. Tenant shall abide by all local and state laws, regulations, and ordinances. Most cities, towns, neighborhood and owner associations have adopted and implemented very strict rules regarding trash disposal including specific containers and specific hours to set out trash, debris, and recyclables at curbside in approved or authorized trash containers. Violators can be issued a citation and fined on the spot without warning. Should this happen from tenant non-compliance, the tenant shall be assessed a trash disposal fine charge of 125% of assessed fine to handle administrative costs of processing citation and fine. H. LAWN MAINTENANCE: Tenant is responsible for maintaining the lawn. This includes cutting the grass, weed eating, trimming shrubs, keeping flower beds free from weeds and keeping gutters and downspouts free from debris. Tenants agree not to remove or alter landscaping without prior approval from landlord. I. Tenant is responsible for all lawn care and maintenance of vegetation on the Premises as follows: Keeping any and all vegetation from growing on any structure, building, fence row, decks, porches, sidewalks, garages, sheds and outbuildings, driveways, and steps.! 11

12 Gutters shall be cleaned once a year in the fall. Altec will start in November. ***ALTEC WILL PROVIDE THIS SERVICE FREE OF CHARGE*** J MOLD & MILDEW: Water intrusion, water leaks, and improper ventilation of areas where water is used, like bath and laundry rooms, are primary causes of mildew and mold growth. It is the tenant s responsibility to insure that any leaks are immediately repaired or reported to the Property Manager. Wet towels and clothes should not be left on floors, but hung to dry. Bath areas should be ventilated. Mildew and mold should be immediately cleaned with bleach, and the area affected kept dry. K. Access to Property: Landlord shall have access to the rented premises at all reasonable times in order to inspect same, make necessary or agreed repairs, decorations, alterations, or improvements, supply necessary or agreed services, or exhibit the rented premises to prospective or actual purchasers, mortgagees, tenants, workmen, contractors or insurance representatives. Law enforcement, fire protection, and medical personnel in the performance of their duties shall have unrestricted access to the Premises in accordance with local, state, and/or federal laws. Tenant(s) who fail to allow access to the Premises under these conditions will be considered in default of this Rental agreement. Except in case of emergency or unless impractical to do so, the Landlord shall give Tenant at least 48 hours notice of intent to enter. L. Smoke Alarm(s): Landlord states and Tenant acknowledges that in accordance with Louisville Code of Ordinance section 95.36(E), Landlord has installed the approved type smoke detector(s) in accordance with (C) (1) prior to occupancy of this property. Tenant acknowledges that only ionization or photoelectric type detectors approved by a nationally recognized testing laboratory have been installed. Approved type smoke detectors are defined as smoke detectors with a hard wire AC primary power source operated from an electrical outlet not controlled by any switch other than the main power supply and fitted with a plug restraining device or by self-monitored, non-removal 10 year lithium batteries. Tenant acknowledges this home has the working proper smoke alarms prior to occupancy and Tenant has the responsibility of testing all smoke alarm(s) monthly. If Tenant discovers a malfunctioning smoke alarm, Tenant must report to Landlord within 24hrs of discovery and Landlord will repair or replace promptly in a timely manner. If location of smoke alarm appears to contribute to the malfunction of a smoke alarm (example: smoke alarm placed close to kitchen and/or bathroom has resulted in false alarms) Tenant shall notify Landlord of malfunction in order to place smoke alarm properly preventing false alarm. Tenant will not remove smoke alarm or battery under any circumstances.! 12

13 Tenant will be charged for replacement of removed smoke alarms including service call, material, and labor. M. BUILDING & HOUSING CODES: Tenants agrees to comply with all Building and Housing Codes and to reimburse Lessor for any and all fines levied against said property caused by tenants act or neglect. MOVING OUT A. NOTIFICATION PROCEDURES: Tenant shall to notify the office in writing at least 60 days prior to tenant anniversary date of tenant s intent to move. It is very important to keep your home looking its best as prospective tenants may be riding by the home. B. UTILITIES: DO NOT HAVE THE UTILITIES SHUT OFF!! C. MOVE OUT INSPECTION: Tenant shall schedule a Move Out inspection with our Property Manager. D. Move Out Cleaning Instructions and Procedures: 1. All floors swept, washed and waxed. 2. All walls & ceilings dusted down and all dirt, smudges & grease washed off. 3. Wash down all baseboards, woodwork, and window sills 4. Clean and wash all light fixtures. 5. Thoroughly clean all bathroom fixtures including toilet(s), bathtub(s), shower(s), sinks, and cabinets. 6. Clean and wash inside & outside kitchen cabinets, removing all dirt & grease including kitchen sink and fixtures. 7. Keep all utilities on until move out inspection is complete. Termination of utility service prior to move out inspection will result in more expense to tenant. (Management will have to wait at your home to meet the utility company to restore service this adds unnecessary charges.) 8. Clean all appliances including range oven and drip pans, defrost refrigerator if applicable. 9. Clean storage area.! 13

14 10. Sweep & wash hallway floors and dust hallway walls. 11. All carpets must be professionally cleaned and deodorized. 12. Clean closets, shelves & rods wiped down. 13. Clean all windows, storms, screens, and return them to their proper place. 14. Remove all items from attic, crawl space, basement, yard, shed, etc 15. Lawn, driveway, alley, garage, out buildings, to be free of all trash, rubbish, and loose personal property and lawn will be trimmed and cut properly. 16. All trash and garbage to be removed from property. DO NOT PILE up garbage at the curb. Please remove all garbage from property before said inspection. 17. Do not remove phone jacks, picture hooks, or curtain rod and brackets. 18. ALL light fixtures shall have working light bulbs in ALL bulb sockets. 19. Smoke alarms shall be in good working order with an approved tamperproof battery. 20. Provide the office with your forwarding address. We only expect you to return your home in the same condition as when you moved in. Security deposit for: Amount: Tenants: SECURITY DEPOSIT AGREEMENT Tenant agrees to deposit with Lessor upon execution of the Lease contract a security deposit in the amount set forth above. This deposit is held as security against any damage to the entire property. Security deposits will be deposited for the Resident s benefit in a non-interest bearing account at: Fifth Third Bank Account # Security deposits are not an advance of rent and may not be deducted from a rental payment at any time. Release of security deposit is subject to the following provisions: 1. The full term of the lease has expired 2. A sixty day (60) formal written notice has been given to Lessor 3. Any and all damages including but not limited to: appliances, carpet, unpaid charges, pet charges, late charges, utility charges, any move out fees, cleaning fees, rent, unauthorized occupant charges, etc.! 14

15 4. A forwarding address has been left with the office. 5. A Move Out inspection has been scheduled and all utilities have been left on 6. All keys and garage door transmitters have been returned. Tenants acknowledge that they have thoroughly inspected said property and accept same in its As Is condition, except for the items noted on the Move In inspection form attached hereto and made a part hereof the same as if contained herein. Tenants agree to return said property in the same condition at the expiration of lease as of the date of said inspection; otherwise, tenants agree to reimburse Lessor on the following basis: MOVE OUT FEES AIR FILTER dirty or missing air filter $ ea ANTENNA satellite dish, antenna, basketball goal, or any other Unauthorized attachments to roof $ ea AUTOMOBILE- vehicle, trailer or other abandoned property removal $ ea CARPET- replacement $ yd CARPET- cleaning $ per room CEILING FAN- replacement or removal $ ea CLEANING if needed before renting to new tenant $ per room COVER PLATES- electric switch and receptacle cover plates $2.00 ea DOOR- exterior $ DOOR- interior $ DOOR BELL button replacement $50.00 DOOR BELL transformer replacement $ DOORKNOBS- interior $15.00 ea DRY WALL - holes smaller than a quarter $5.00! 15

16 DRYWALL holes larger than a quarter up to 6 in diameter $ ELECTRIC OUTLETS- replacement $ ea FIREPLACE cleaning $ FLOOR TILE vinyl $ per yd GARAGE DOOR REMOTES $ ea KEYS not turned in $ ea LAWN SERVICE lawn needs mowing & trimmed $ LAWN SERVICE clean out gutters $ LG&E gas & electric service disconnected before scheduled Move out inspection $ damages LIGHT BULBS burned out or missing $ 6.00 ea bulb LIGHT FIXTURES $ ea LOCK- single or double dead bolt $ LOCK- entry $30.00 PAINTING interior $ per room REPAIRS by licensed trades, electrician, plumbers, roofers, etc. As chgd to Landlord REPAIRS- by non-licensed trades $ 30.00hr + materials SHOWER HEAD $ SHOWER ROD $ SHRUB REPACEMENT $ ea SHRUB- trimming and cleanup $ SMOKE ALARMS 10 yr non-removable batteries $ STORM DOORS pneumatic closure $ STORM DOOR replacement $ STORM DOOR stop chain $ THERMOSTAT replacement $100.00! 16

17 TOILET SEAT replacement $ TOWEL BARS $ ea TRASH- debris removal interior or exterior $ ea load WATER utility water service disconnected before scheduled WINDOW GLASS cracked or broken glass $ WINDOW REPLACEMENT $ & up WINDOW SCREENS $ ea WOODWORK damages as charged to Lessor Items not on the list will be charged on a cost plus labor basis. Lessor agrees to return the balance of Security Deposit to the above named tenants at the forwarding address provided by same within 30 days from Move Out Inspection and return of keys to said premises. Lessor Tenant: Agent Tenant:! 17

18 BANKRUPTCY ACKNOWLEDGEMENT ADDRESS: TENANTS: the be all they will The above tenants fully understand, acknowledge and agree that if above tenants have filed or file bankruptcy in the future that they will still totally responsible for this lease. Tenants will be required to pay any and payment to fulfill their lease obligations. The tenants further agree that not attempt to get out of said lease or avoid any payments due to bankruptcy. The the above landlord and landlord only reserves the right to terminate this lease upon! 18

19 tenants filing bankruptcy. Agreed as written, Signature Date Signature Date! 19