Migration of the customerbank

Transcription

1 Migration of the customerbank interface Information event for software companies Migration Payment Traffic Switzerland Credit Suisse AG, Michael Wunderl Zurich, 11 September 2014

2 Migration of the customer-bank interface Agenda # Topic Slide 1 Introduction 2 Roadmap from the customer s perspective 7 Challenges posed by the customer 9 4 The software provider s role in the 16 5 Questions 18 Credit Suisse AG, Michael Wunderl September

3 Information from Credit Suisse about the of payment traffic Credit Suisse AG, Michael Wunderl September 2014

4 The Credit Suisse payments program Building a scalable platform & ensuring the Swiss No common understanding regarding payment traffic Significant of payment traffic to the bank Private banking: - Payment traffic is an integral component and core of the product and service offering to customers in Switzerland Investment banking: - Marginal significance as an execution sub-process Need for action Market evolution: Paradigm shift in schemes, standards and formats. Decision to introduce the ISO standards (Europe: by 2014, Switzerland ) Credit Suisse s outdated payments systems must be replaced (ISO-capability) Opportunity Operational efficiency: Global scalability, fragmented payments landscape and processes, different degrees of automation Implementation Start of the payments program in 201 to ensure preparedness for SIC 4 in 2015/2016 Optimization of the IT investments by purchasing a standard product Establishment of global governance under the leadership of Global Operations with a focus on the standardization of products, processes and services Clear intention for the supported of customers to XML in two phases ( / ) Credit Suisse AG, Michael Wunderl September

5 Overview of changes Migration of Swiss payments to ISO Current New Swiss schemes Harmonization and convergence with European rules SIC credit transfer scheme EPO (PF) credittransfer scheme LSV + /BDD for business customers Debit Direct (PF) SEPA CT Scheme SEPA DD Scheme CH CT Scheme SEPA CT Scheme SEPA DD Scheme CH Direct Debit E-bill Swiss standards and formats Harmonization and to ISO DTA SIC messages ISR (credit (e.g. A, B, D) record) LSV (including TA875) EPO ECA messages Customer notification Proprietary account PostFinance Debit Direct numbers pain, camt and pacs messages Consistent use of the IBAN Swiss payment slips Harmonization IS/IS Bank ISR/ISR Bank Inpayment slip with data code Credit Suisse AG, Michael Wunderl September

6 Migration of the customer bank interface Agenda # Topic Side 1 Introduction 2 Roadmap from the customer s perspective 7 Challenges posed by the customer 9 4 The software provider s role in the 16 5 Questions 18 Credit Suisse AG, Michael Wunderl September

7 Credit Suisse roadmap for harmonization & ISO Current Swiss DTA & LSV to remain available until mid-2018 Roadmap* Credit transfers (CT) Payment slips CH DTA format SWIFT FIN messages XML messages (pain for SEPA and CH CT) New slip with data code Red and orange payment slip (e.g. ISR Bank payment slip) Direct debits DD CH LSV + & BDD format XML messages for SEPA DD or CH DD as LSV successor) Notices and statements / Reporting CH ISR Bank files (electronic or as paper list) XML messages (camt.52/5/54) Paper notices, EOS documents or SWIFT FIN messages 1st billing with the new inpayment slip with data code possible (as of Q 2018) Notes 1st direct debit settlement through new debit solution, ISO standard (as of Q 2016) End dates for CH formats and products according to Swiss market specifications: - CH DTA format will no longer be supported (as of mid-2018) - CH LSV + and BDD will no longer be supported (as of mid-2018) - Red and orange (ISR Bank) ISRs will no longer be processed (as of 1 March 2020) * All dates and explanations are subject to change and are non-binding. Credit Suisse AG, Michael Wunderl September

8 Migration of the customer-bank interface Agenda # Topic Slide 1 Introduction 2 Roadmap from the customer s perspective 7 Challenges posed by the customer 9 4 The software provider s role in the 16 5 Questions 18 Credit Suisse AG, Michael Wunderl September

9 Migration of the customer-bank interface Overview of the challenges posed by the Getting the freighter moving Communication Information Argumentation Involvement Keeping the freighter on course Standardization ISO variants AOS Getting the freighter to its destination Migration planning Transparency Support Credit Suisse AG, Michael Wunderl September

10 Getting the freighter moving Communication with an unambiguous credo Communication phases for Credit Suisse Customer benefits Phase Communications goal Uniform payment submission Uniform billing Awareness ISO/XML is coming!!! Understanding Need for adaptation clarified Time window known Uniform responses Consistent information Enablement Commitment Migration Migration planning created and coordinated Implementation completed Reasoning The old formats cannot depict the new payment slip Technical ISO is a prerequisite for all the benefits of the procedural harmonization Credit Suisse AG, Michael Wunderl September

11 Keeping the freighter on course Standardization and features The financial institutions preparations The software providers preparations Setting the new standards Create transparency Finalize the comprehensive CH standard Co-design the new direct debit solution/e-bill Elaborate the CGI standard in the CH format as a financial center Define and communicate what the individual financial institutions offer Announce the schedule and testing options Ensure enablement of customers Implement the financial institutions standards and features Identify the need for adaptation and benefits beyond electronic banking: Accounts payable, accounts receivable, salary, order processing software (new inpayment slip with data code) Ensure the quality of the master data (bank master data, use of the IBAN) Anticipate and address additional hurdles for customers in advance (e.g. salary flag) Credit Suisse AG, Michael Wunderl September

12 Getting the freighter to its destination The will take place in two steps, based on products Timeline ff Old standards Preliminary phase XML piloting Migration preparation Migration step 1 Migration step 2 Credit transfers (DTA) (pain messages) Direct debit / e-bill Reporting (camt messages) New standards New payment slip (ISR procedure) Only new standards Post-phase Stragglers Core messages Credit Suisse will migrate to the new standards in July 2016 (SIC 4 with pacs messages) Step 1 will begin in July 2016 with the conversion of credit transfers (replacement of DTA) Step 2 will complete the starting in mid-2018 with the to the new inpayment slip with data code As of Q2 2020, only the new Swiss standards will apply for product and customer channels Credit Suisse AG, Michael Wunderl September

13 Getting the freighter to its destination Dependencies in the planning Dependency Need for coordination Applicable for all customers The customer interface must be available Old and new world the transition phase is complex for all parties involved Prevention of a bow wave Ensuring support capacities IBAN and its impact on master data Coordination of the implementation plans Create transparency for customers Agreement with customers regarding time windows Multi-bank customers Different implementation planning among the banks regarding customer channels Consistency in the clearing channels Ensure parallel phase: Send or receive old/new message standards for each bank interface Configure old/new message standards for each bank interface International customers Business case perspective for XML introduction Migration upon customer initiative has already started without final specification (e.g. ISR Bank/camt.054) In general, individual customer solutions Credit Suisse AG, Michael Wunderl September

14 Migration of the customer-bank interface Agenda # Topic Slide 1 Introduction 2 Roadmap from the customer s perspective 7 Challenges posed by the 9 4 The software provider s role in the 16 5 Questions 18 Credit Suisse AG, Michael Wunderl September

15 The software provider s role in the Manufacturer as enabler of the customer-bank Specification / implementation of the ISO standards Request the XSD specifications from Credit Suisse. The CH ISO XML standard is covered within it. Offer simple solutions for the parallel phase so that customers can flexibly migrate from the old to the new world. Your release planning supports our time window and prevents bow waves. Proof of ISO readiness Use the CHF standard validations through the SIX Internet platform For format checks between you and Credit Suisse we support you in the process with our GEFEG tool Testing in test systems or penny tests in the production (tbd) Customer communication Communication with an unambiguous credo Migration contents, time window, requirements Need for action and opportunities Contact points and support during customer testing and Use of all existing communication channels: Release notes, publication media, merchant network Credit Suisse AG, Michael Wunderl September

16 Migration of the customer-bank interface Agenda # Topic Slide 1 Introduction 2 Roadmap from the customer s perspective 7 Challenges posed by the customer 9 4 The software provider s role in the 16 5 Questions 18 Credit Suisse AG, Michael Wunderl September

17 Migration of payment traffic in Switzerland Customer-bank interface Do you have any questions? Credit Suisse AG, Michael Wunderl September