FLEXIBILITY. SCALABILITY. FUNCTIONALITY. The complete, end-to-end BSS solution

Transcription

1 FLEXIBILITY. SCALABILITY. FUNCTIONALITY. The complete, end-to-end BSS solution

2 Mediation Billing & CRM Rating Contents Executive Dashboard Roaming Features... 3 Billing & CRM...4 Rating...6 Mediation...7 Roaming...8 Provisioning...9 Settlements Workflow Suite of Products Customer Self-Care TopUp Provisioning Executive Dashboard...10 Customer Self-Care Workflow Settlements Point of Sale TopUp Symphony is a carrier-grade, stand-alone, turnkey platform that enables service providers or resellers to launch new Business Support Systems (BSS) applications and service offerings within their existing OSS. Symphony architecture allows new products and applications to be implemented quickly and easily without sacrificing the existing business systems investment, delivering a mechanism for real-time data transaction management and mediation. Symphony Billing & CRM elements include: Mediation, Rating, Settlements (including Enhanced Settlements), Roaming, Workflow, TopUp, Provisioning, Executive Dashboard, Customer Self-Care and Point of Sale. All elements are stand-alone modules that can be purchased and utilized independently, yet also seamlessly combine to offer a complete end-to-end solution. This gives you the option to build your solution piece by piece at a reasonable cost, adding to your investment as your budget allows and needs grow. There is no need to invest in software or hardware upgrades; Symphony is a rules-based application that can be configured to virtually any system and can be customized to meet your specific business processes.

3 FLEXIBILITY. SCALABILITY. FUNCTIONALITY. Symphony Features Scalability Cost-effectively manage your growing needs and marketing objectives. Convergence Safely and effectively bring together real time data from various systems and network elements including data, mobile, wire-line, TV and ISP into one converged invoice. Modularity Allow for rapid implementation of new service offerings and network technologies without changing or upgrading your current CC&B. Manageability Assist in storing, querying, modifying, migrating and reporting various data types and structures through custom dashboards. Extendability Scalable architecture that enables it to run across multiple processors/ machines, allowing for limitless scale out rather than scale up. Flexibility Interface with virtually any device capable of delivering usage-based information. 3

4 Billing & CRM The Symphony Billing and Customer Relationship Management (CRM) solution provides a single point of reference for the billing of all products and services for any given customer. It provides easy access to the history of all inbound and outbound communication, and gives customer service representatives the tools to find information and answer questions about their customer s service, rates, discounts and more. This flexible platform enables users of any customer care and billing application to perform their everyday tasks with ease, speed and confidence. This system can become an integral part of any CCB application, enhancing its value and utility without the expense and effort of replacing the whole OSS platform. With its superior flexibility, it will grow with you as your needs change and as you deploy new service plans. This single-point solution gives customer services reps superior ease of access and a wide breadth of information. 4

5 Features Customizable, user-friendly web.. interface At-a-glance presentation of account.. history Database stores all activity related to.. services received, assets in use, usage.. and financial transactions on the account Near real-time reporting of customer.. activity Robust search capabilities search by.. name, account number, service number.. or other parameters Create, change, delete or link accounts.. easily Supports cross-platform discounting,.. promotions and packaged services Supports pre-pay rollover Bank payment feeds E911 Centralized name and address (MSAG) What makes Symphony Billing/CRM different? No need for new software design.. our system meets your requirements Integrated billing system makes invoicing simple and efficient... through configuration alone with.. complete rules-based architecture Integrated CRM capabilities are part of.. core billing system, resulting in fully integrated CCB platform Greater awareness of customer standing encourages upselling and implies positive customer experience Gives greater freedom to marketing people to create special promotional packages, which will be supported.. in the billing process No need to retrain CSRs for new product packaging Stand-alone convenience, yet fits into our full suite of solutions Reduces customer churn by providing real-time data for informative decision making and prioritization of.. agents actions on behalf of customers Integrated tool manages revenue leakage by identifying unprofitable customers 5

6 Rating Symphony Rating is a flexible, carrier-grade rating technology for highly convergent billing environments where the requirement is for high-volume processing power combined with exceptional adaptability, accuracy and control. The Symphony Rating Engine delivers unbeatable performance in both real-time and batch modes while simultaneously managing multiple, disparate transaction data streams, including voice (fixed and wireless), data (IP and wireless), multi-media, utilities and finance transactions. Plus, it can be quickly reconfigured by the service provider to support new products and services as they are offered. Features Full convergence (IP, Mobile & Fixed) High-volume performance and multi-environment flexibility Real-time data collection, processing and distribution Rates for duration, locations, time and day, and type of service Runs on a single one-processor system or a multi-machine/multi-process environment Rated at over 22 hundred transactions per second on a single platform Scalability to effectively manage your changing mediation needs Implement new offerings without changing your current CC&B system Interface with virtually any device that delivers usage-based data User friendly GUI interface Flexible discounting Complex tax structures supported Suspense processing What makes Symphony Rating different? No need for new software design our engine meets your requirements through configuration alone with..... complete rules-based architecture Designed to allow for limitless growth scale out rather than scale up Helps get new products to market faster with seamless integration between new network elements and..... billing systems Puts control in your hands with easy-to-use configuration tools Stand-alone convenience, yet fits into our full suite of solutions 6

7 Symphony Rating is fully convergent offering a user-friendly interface for easy review and management. 7

8 Mediation Symphony Mediation is a high availability, rules-based, convergent collection and mediation platform that collects raw network usage data and transforms it into rich, billable business information. The Symphony Mediation platform can accept any event/record format that the network may generate, and creates rich records in any format required by OSS or BSS systems. Information can be aggregated, filtered and validated as needed. Features Full convergence (IP, Mobile & Fixed) Scalable and flexible per user configurable formats Supports complex record structures including ASN-1 and TAP-3 File-based and real-time data collection, processing and distribution Web-based application for ease of use for monitoring of collectors, collected files, audits, alarms and more Optional redundancy configuration for no single point of failure Integration with external customer databases Validation and in-stream record correction Data reduction (filtering and aggregation) Transformation/normalization Record creation and enrichment Automatic reference data loading from external sources Correlation Duplicate data detection Error messaging, alarming and.. record processing User level system security Data integrity and audit capabilities Full, built-in auditing processes User friendly GUI interface Context sensitive help What makes Symphony Mediation different? Manages all mediation data on a single platform, avoiding duplication of costs Helps get new products to market faster with seamless integration between new network elements and..... billing systems Puts control in your hands with easy-to-use configuration tools Stand-alone convenience, yet fits into our full suite of solutions Real-time visual representation of the health of your current billing platform 8

9 An integrated network diagram helps you keep tabs on the health of your billing platform. 9

10 Roaming Now more than ever, roaming managers need accurate, up-to-date, reliable information to help maximize efficiency and increase revenue. Waiting up to five days for critical information from the clearing house just won t do. Turn to Symphony Roaming and replace many of the tasks and fees of the clearing house while offering centralized control and faster revenue realization. The Symphony Roaming Suite of Applications is fully featured, and includes Roaming Executive Dashboard, and Symphony Fraud Control. Symphony Roaming Features Support for standard, bilateral and hubbing agreements Support for all world currencies, as well as currency rates based on date and time Latest version easy to upgrade as versions change Complete web-based interface for rates and carriers Reports module that allows users to create, schedule and distribute reports Greater detail than clearing house info, including call logging, total individual usage and more Complete TAP/RAP and CIBER file processing Tracking of all file activity from any switch into any billing system Complete suspense processing for records determined to be in error for billing as well as for TAP Rate verification Certified by major clearing houses Roaming Executive Dashboard Features High-level management tool that puts critical information at your fingertips as it happens Real-time view of roaming activity to give you the power to react immediately Unprecedented forecasting abilities, up to a year out Symphony Fraud Control Features Full NRTRDE compliance with support of all record types (voice, data, SMS, GPRS) Ability to use your existing data mediation system or deploy Symphony Mediation Input record filtering for messaging, translation and delivery within GSMA guidelines Your choice of any IP connectivity (GRX, VPN, or direct link) Seamless interface with other NRTRDE vendors, partners and clearing houses Support of file transfer monitoring and reporting, including TD.35 delivery report, error reporting, activity.. and traffic reports Ability to set alarms and notification methods for long calls, total usage, credit limits and more Flexible file (data) transmission frequency within GSMA guidelines What makes Symphony Roaming different? Seamless interface with your billing system no need to uproot your existing process Completely integrated with the Mediation, Rating and Billing Systems, giving the user peak performance..... and a central point of control Stand-alone convenience, yet fits into our full suite of solutions Flexibility to quickly accommodate changes in switch formats or software upgrades as they occur 10

11 Provisioning This effective tool allows you to expedite the processing of service orders by automatically updating switches within minutes. The Switch Interface System interacts with the switch to provide quick turnaround time for service orders that update the switch. Update functions include adding and changing phone numbers, line circuits, carrier PICs, features, and disconnecting and reconnecting accounts. Easily update account information with the intuitive provisioning tool. Features Automatically update.. telephone numbers, line circuits, carrier PICs, features, disconnects and reconnects Immediate reconnection of disconnected accounts when payment is received After hours or weekend service orders handled automatically no waiting for the next business day for a..... technician to reconnect service Continuously update the switch or schedule updates throughout the day Automatically complete service orders when the routing sequence is complete Unsuccessful transactions generate alarms the commands are queued until the problem is resolved and..... then automatically applied Review the status of transactions that have been or scheduled to be sent to the switch The Symphony Audit compares the line circuits, line class, features and carrier PICs in the billing system to.. what is assigned in the switch Provides capability to test before implementing What makes Symphony Provisioning different? No need for new software design our system meets your requirements through configuration alone with..... complete rules-based architecture Customize your commands and disconnect rules Expedite the processing of service orders Ensures that you maintain the advantage with your customers Stand-alone convenience, yet fits into our full suite of solutions 11

12 Executive Dashboard The Executive Dashboard is a computer interface that displays key performance indicators (KPIs) that corporate officers need to effectively run an enterprise. The term dashboard refers to a graphical user interface (GUI) that organizes and presents information in a format that is easy to read and interpret. An effective dashboard serves as a starting point from which executives can get a sense of the big picture before digging deeper into data. This powerful tool summarizes complex information and presents it in an easily digestible way. Features Intuitive graphical display is thoughtfully laid out and easy to navigate Logical structure of the dashboard makes accessing current data fast and easy Displays can be customized and categorized to meet specific user needs Information from multiple sources, departments or markets can be displayed What makes Symphony Executive Dashboard different? Easily integrated into the existing OSS and business processes Ability to display and arrange KPIs in ways that make the most sense for your business Can present data pertinent to different levels within the organization operational,.. strategic/executive, analytical for informed decision making Key performance indicators are available at a glance with the Executive Dashboard. 12

13 Customer Self-Care The Customer Portal provides a full-featured interface for the operator s customers/subscribers/account holder which gives them more control over their services, features and financials. It is secure and is accessible only when the user provides a service number, password and a pin code. Once the authentication is completed and access is granted, they can view their rates, or any discounts if applicable, manage their rate plans, features, bills and monitor their usage of voice, data and text. Features Intuitive and streamlined... navigation Secure access Ability to view everything... about the customer, stored.. in the system: - Customer s Name - Service Number - Rate Plan Details - Discounts, if applicable - Service Charges - Payments - Usage - and more The user can change password The user can manage.... Friends and Family list The user can download... Usage Details for a selected billing period in... CSV format Financial information is... displayed at the finger tips... The secure interface is available anytime and anywhere. for primary account holders Current and past invoices can be displayed and printed for primary account holders What makes Symphony Customer Self-Care different? Available anytime from anywhere 24/7/365 Access in near real-time usage for selected service (voice, SMS, data, IPTV, etc.) The Customer Portal operates on Chrome, Firefox, Internet Explorer, and Safari Easy and quick in implementation of new features No need for installations as the Symphony Customer Portal can be accessed through web Quick turnaround of carrier s requirements to improve end users experience Robust performance 13

14 Workflow Business is more than just interactions and transactions. Many businesses now use the web to form a collaborative-centric business model. Why? Collaboration enables greater speed in delivery, quality and consistency in services and products. In addition, businesses are leveraging the knowledge of their employees, customers and partners to gain a competitive edge. Application users in today s scenario are not the only group directly connected to the enterprise; it also includes the virtual enterpise network and its players. In addition to the new work ecomony and its needs, the shift from EAI to Business Process Integration (BPI) will provide another impetus for this change. Drilling down to workflows within an organization, we can boldly label workflow as the key enabler of the adaptive, responsive organization. Re-engineering business processes within an organization is a sign of a mature organization, and process automation takes it there. There are different types of workflows including administrative or ad hoc workflows, transaction-oriented workflows, and collaborative workflows and each have their specific application. No matter which is best suited to your business environment, Symphony Workflow Management has you covered. Symphony applications can be configured to work with any network element and are backed by a wide range of professional services, including customer training and support. With unparalleled support and service, we are committed to providing the solutions you need to achieve your strategic goals. Features Administration area for workflow cycle control Dynamic assignment of approval route Rerouting option Reduce process time and improve process quality Option of sending copies of document to concerned people System notification if document arrived or pending for long time. Elimination of duplication of tasks View status of all documents in the workflow Request to revise the document same document can enter the workflow cycle again for revision with option to see previous decisions Create your own workflow graphically and automatically deploy Design your own forms or modify existing forms, and add to your workflow 14

15 The collaborative business model can give you greater efficiency and ultimately a competitive business edge. What makes Symphony Workflow different? Offers a new approach to addressing the challenges of existing enterprise processes and systems Integration of business space into a single podium where the entire business relationship can be created..... and nurtured Monitor the current state of workflow and it s progress against the project plan Discourage function-based activities and encourage critical business thinking with the organization in mind 15

16 Settlements Symphony Settlements provides a powerful accounting system to domestic and international carriers for the accurate division of revenue between telecommunications service providers. With ever-evolving revenue agreements, this tools helps carriers or resellers stay up to date and enables the efficient integration of new product and services into the revenue stream. Symphony Settlements compares invoices and accounting statements against switch records to assure conformity to contracts, discount levels, agreed tariffs and time-of-day rating. Stay current with changing revenue agreements to assure conformity to contracts, discounts and more. 16

17 Features Supports a variety of services including standard and mobile telephony, VPN, value-added services,.. and more Supports both ITU (cascade and direct accounting) agreements and interconnect-style agreements.. between carriers Ability to split a single traffic stream between agreement types, based on a user-defined percentages Traffic agreements include time-of-day rates and set rates for special days Allocates incoming traffic document amounts to outgoing documents, based on switch percentage splits..... across outgoing routes Provides a comprehensive suite of reports Flexible rating structure allows a carrier to define rates based.. on any combination of elements such as packets, thresholds, duration, and other factors Dispute processing function allows a user to flag specific document lines for further processing Ability to select which account statements and invoices are to be included in a settlement document for a..... particular accounting period Estimates outstanding accounting documents for general ledger and forecasting Multi-lingual, multi-currency modular architecture What makes Symphony Settlements different? Allows users to control and verify key aspects of a carrier-to-carrier relationship Identify and prevent revenue loss with a variety of reports and easy interface to corporate systems such as..... ERP and Data Warehousing The Enhanced Settlements solution brings Symphony s power rating engine into the picture to handle.. complex rate plans and special fees or taxes Robust security system lets you decide who has access to particular information Stand-alone convenience, yet fits into our full suite of solutions 17

18 Point of Sale The Point of Sale feature offers service providers a complete POS solution that can be adapted to meet unique retail and business office requirements. With an easy-to-use interface, this powerful software package automates POS processes and retail store operations, provides centralized control for multi-store operations, and easily integrates with Symphony and most third-party accounting applications. Built on a Microsoft Platform, Symphony POS adapts to meet unique and changing service provider needs. Easily integrate Symphony Point of Sale into your system to sell and manage retail assets. Features Provides an alternate bill payment option for customers Can be used as a kiosk Interfaces to the Asset Management module of Symphony CRM Integrates with your workflow Handles multiple currencies and methods of payments cash, check, credit Interfaces with most retail POS equipment card swipes, cashdrawers, printers and more What makes Symphony Point of Sale different? No need for new software design our system meets your requirements through configuration alone with..... complete rules-based architecture Enables customizing of point of sale features Gives your customers more choice and added value Great way to sell and manage your assets Stand-alone convenience, yet fits into our full suite of solutions 18

19 TopUp With Symphony TopUp Access from Xelex Technologies, you can now offer your subscribers and merchants a self-branded solution for better access to recharging their mobile accounts, anywhere and anytime. Self-serve accessibility means greater convenience for your customers, lower operational costs, and expanded revenue potential for you. In this evolving marketplace, whether you continue to support merchant locations and commissioning, or choose direct access to your mobile customers, TopUp Access gives you the tools to make it happen easily and effectively. There are four convenient ways your customers will be able to top up: Features TopUp Access Web Recharge an account from any web-based browser worldwide, any time, worldwide, without service charges Accepts credit cards, debit cards and bank drafts PCI-compliant credit card processing, if desired, allows customer to make subsequent recharges quick and easy Greater opportunity to market services through direct web contact with subscribers Registration with TopUp Access Web allows full accessibility to the Mobile App and SMS Recharge capabilities TopUp Access Mobile App Recharge an account from your smart phone by using the convenient mobile app, any time, world wide Easy-to-use app allows users to recharge their accounts and receive confirmation and an SMS receipt Mobile app can also access wi-fi connectivity to avoid roaming charges Supports iphone, Android, Blackberry, Windows Mobile and Symbian platforms TopUp Access SMS Recharge Designed for non-smart phone subscribers to top up any time Send a text message from your phone with the amount you d like to recharge your account TopUp Access Self-Serve Kiosks Top up mobile accounts, purchase calling cards, or purchase SIM cards with calling minutes included Accepts cash, credit cards and debit cards Multiple language interfaces Software solution can be customized to your unique business needs Works with your existing kiosk environment What makes Symphony TopUp different? Increases Average Revenue Per User by creating unlimited opportunities to recharge, and increases.. Average Margin Per User by reducing operational costs of physical vouchers, theft and fraud Modular combination with other recharge products Flexible denominations using pin-less activation Symphony TopUp can be deployed in a variety of ways to meet your unique business needs 19

20 FLEXIBILITY. SCALABILITY. FUNCTIONALITY. Learn more about our versatile solutions at 300 Main Street, Suite East Rochester, NY tel: fax: Copyright Xelex Technologies, Inc All rights reserved. No part of this document may be reproduced in any form without the prior written consent of Xelex Technologies. Xelex Technologies reserves the right to revise this document and to make changes in the content from time to time without notice. Xelex Technologies may make improvements and/or changes to the Symphony product line and its features described in this document any time. The trademarks and service marks of Xelex Technologies are the exclusive property of Xelex Technologies, and may not be used without permission. All other marks are the property of their respective owners. 8/2014