Core Benchmarks: Transportation

Transcription

1 Hot Topic Report Core Benchmarks: Transportation Spotlight on Metrics for Truckload, Less-Than-Truckload, and Parcel Supply Chain Consortium Benchmarking & Best Practices May

2 Table of Contents Introduction 3 Truckload Metrics 5 Less-Than-Truckload Metrics 14 Parcel Metrics 21 Report Authors 26 2

3 Introduction This report offers valuable insight into today s shipping and transportation industry. The data on the following pages represent survey responses across several industries including: Apparel and Footwear Department and Discount Stores Electronics Food and Beverage Home Products Industrial Commercial Manufacturers Personal Care Pharmaceutical 3

4 Introduction Manufacturers, retailers, distributors, and third-party logistics providers (3PLs) are all represented in the data, which has been formatted by quartile: Top = Leaders Second = Competitive Advantage Third = Competitive Disadvantage Fourth or Bottom = Opportunity 4

5 Truckload Metrics 5

6 Truckload Metrics On-Time Pickup Percentage (per the respondent company s requirements) 99.0% Competitive Advantage (second quartile) 97.6% and <99.0% Competitive Disadvantage (third quartile) 90.0% and <97.6% Opportunity (bottom quartile) <90.0% Those leading the way in on-time pickup are capable of greater than 99.0%. The median value is 97.2%. 6

7 Truckload Metrics On-Time Delivery Percentage (per customer requirements) 98.5% Competitive Advantage (second quartile) 96.0% and <98.5% Competitive Disadvantage (third quartile) 92.0% and <96.0% Opportunity (bottom quartile) <92.0% The leaders in on-time delivery are capable of greater than 98.5%. The median value is 96.5%. 7

8 Truckload Metrics Orders Shipped Complete On-Time (OSCOT) Percentage 99.0% Competitive Advantage (second quartile) 96.0% and <99.0% Competitive Disadvantage (third quartile) 93.0% and <96.0% Opportunity (bottom quartile) <93.0% The leaders in OSCOT are capable of greater than 99.0%. The median value is 96.4%. 8

9 Truckload Metrics Orders Delivered Complete On-Time (ODCOT) Percentage 98.5% Competitive Advantage (second quartile) 95.0% and <98.5% Competitive Disadvantage (third quartile) 90.0% and <95.0% Opportunity (bottom quartile) <90.0% The leaders in ODCOT are capable of greater than 98.5%. The median value is 95.0%. 9

10 Truckload Metrics Billing Error Rate Percentage 0.1% Competitive Advantage (second quartile) 1.0% and >0.1% Competitive Disadvantage (third quartile) 4.0% and >1.0% Opportunity (bottom quartile) >4.0% The leaders in billing error rate are capable of less than 0.1%. The median value is 1.0%. 10

11 Truckload Metrics Claims Incidence Rate Percentage 0.2% Competitive Advantage (second quartile) 1.0% and >0.2% Competitive Disadvantage (third quartile) 4.0% and >1.0% Opportunity (bottom quartile) >4.0% The leaders in claims incidence rate are capable of less than 0.2%. The median value is 0.9%. 11

12 Truckload Metrics Average Capacity Utilization Percentage (if weighing out) 85.0% Competitive Advantage (second quartile) 75.0% and <85.0% Competitive Disadvantage (third quartile) 70.0% and <75.0% Opportunity (bottom quartile) <70.0% The leaders in average capacity utilization (if weighing out) are capable of greater than 85.0%. The median value is 80.0%. Some extremely heavy products are expected to have very low utilization. 12

13 Truckload Metrics Average Capacity Utilization Percentage (if cubing out) 95.0% Competitive Advantage (second quartile) 93.0% and <95.0% Competitive Disadvantage (third quartile) 90.0% and <93.0% Opportunity (bottom quartile) <90.0% The leaders in average capacity utilization (if cubing out) are capable of greater than 95.0%. The median value is 93.5%. Large cube products or unusually shaped products may not be capable of good utilization if cubing out. 13

14 Less-Than-Truckload Metrics 14

15 Less-Than-Truckload Metrics On-Time Pickup Percentage (per the respondent company s requirements) 99.0% Competitive Advantage (second quartile) 96.0% and <99.0% Competitive Disadvantage (third quartile) 90.0% and <96.0% Opportunity (bottom quartile) <90.0% The leaders in on-time pickup are capable of greater than 99.0%. The median value is 97.0%. 15

16 Less-Than-Truckload Metrics On-Time Delivery Percentage (per customer requirements) 97.0% Competitive Advantage (second quartile) 93.0% and <97.0% Competitive Disadvantage (third quartile) 88.0% and <93.0% Opportunity (bottom quartile) <88.0% The leaders in on-time delivery are capable of greater than 97.0%. The median value is 93.5%. 16

17 Less-Than-Truckload Metrics Orders Shipped Complete On-Time (OSCOT) Percentage 99.9% Competitive Advantage (second quartile) 97.0% and <99.9% Competitive Disadvantage (third quartile) 92.0% and <97.0% Opportunity (bottom quartile) <92.0% The leaders in OSCOT are capable of greater than 99.9%. The median value is 97.2%. 17

18 Less-Than-Truckload Metrics Orders Delivered Complete On-Time (ODCOT) Percentage 97.9% Competitive Advantage (second quartile) 94.0% and <97.9% Competitive Disadvantage (third quartile) 89.0% and <94.0% Opportunity (bottom quartile) <89.0% The leaders in ODCOT are capable of greater than 97.9%. The median value is 94.5%. 18

19 Less-Than-Truckload Metrics Billing Error Rate Percentage 0.1% Competitive Advantage (second quartile) 2.0% and >0.1% Competitive Disadvantage (third quartile) 5.0% and >2.0% Opportunity (bottom quartile) >5.0% The leaders in billing error rate are capable of less than 0.1%. The median value is 2.0%. 19

20 Less-Than-Truckload Metrics Claims Incidence Rate Percentage 0.1% Competitive Advantage (second quartile) 1.0% and >0.1% Competitive Disadvantage (third quartile) 3.0% and >1.0% Opportunity (bottom quartile) >3.0% The leaders in claims incidence rate are capable of less than 0.1%. The median value is 0.9%. 20

21 Parcel Metrics Parcel Metrics 21

22 Parcel Metrics On-Time Pickup Percentage (per the respondent company s requirements) 99.5% Competitive Advantage (second quartile) 98.5% and <99.5% Competitive Disadvantage (third quartile) 97.0% and <98.5% Opportunity (bottom quartile) <97.0% The leaders in on-time pickup are capable of greater than 99.5%. The median value is 98.7%. 22

23 Parcel Metrics On-Time Delivery Percentage (per customer requirements) 98.9% Competitive Advantage (second quartile) 98.0% and <98.9% Competitive Disadvantage (third quartile) 95.0% and <98.0% Opportunity (bottom quartile) <95.0% The leaders in on-time delivery are capable of greater than 98.9%. The median value is 98.1%. 23

24 Parcel Metrics Billing Error Rate Percentage 0.3% Competitive Advantage (second quartile) 1.6% and >0.3% Competitive Disadvantage (third quartile) 4.0% and >1.6% Opportunity (bottom quartile) >4.0% The leaders in billing error rate are capable of less than 0.3%. The median value is 1.5%. 24

25 Parcel Metrics Claims Incidence Rate Percentage 0.2% Competitive Advantage (second quartile) 1.4% and >0.2% Competitive Disadvantage (third quartile) 2.0% and >1.4% Opportunity (bottom quartile) >2.0% The leaders in claims incidence rate are capable of less than 0.2%. The median value is 1.3%. 25

26 SUPPLY CHAIN EXCELLENCE SUPPLY CHAIN EXCELLENCE Report Authors To learn more about benchmarking and best practices, additional resources are available to members through the Supply Chain Consortium: Qualified companies may join the Supply Chain Consortium s LinkedIn or Xing Group: Bruce Tompkins Executive Director Chris Ferrell Director 6870 Perry Creek Road Raleigh, NC (919) Office (919) Mobile 6435 Hazeltine National Drive Suite 105 Orlando, FL (407) Office (919) Mobile [email protected] [email protected] 26