UC for Business (UCB) Version 6.1 January 22, 2012

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1 PBKUC January 22, 2012 Page Number 1 - UC for Business (UCB) Version 6.1 January 22, 2012 New Software Licenses are in Bold: This is for new system sales of UCB (Server), Add-On licensing, & Upgrades this is not for use with INUCB or any UCB Demo SW systems. STOCK # STOCK NAME DESCRIPTION MSRP Stock # Core SW MSRP Apps UCB 6.X Core SW (USB) For new system sales only $80.00 APPS1 Stock # UCB Software Modules MSRP Snapshot Per-Site License This module provides organizations a real-time picture of contact center performance. Agents, supervisors and managers can quickly and easily view up-to-the minute data on queue and agent status. Includes (4) hours remote assistance with initial installation/set-up of customized templates. $7, UC4B Per User License $ CT Control-5 User Base This provides intelligent call management, skills-based routing, agent management, and access to UCB s standard reporting and GUI administration functionality $9, CT Control-5 User AO - This part can be ordered if this is a new system sale or is an Add-On within 90 days (grace period) of the original purchase CT Control-5 User AO (Existing Site) - This part is ordered when this add-on is past the 90 day grace period $2, $3,852.00

2 Stock # UCB Software Modules (Continued) MSRP Agent Desktop-5 User Base This is used by supervisors and agents to manage calls and manage calls and view contact center activity from the PC. It also provides basic screen pop functionality, queue stats and agent stats, $6, desktop telephony control, and other tools to improve agent performance in the contact center Agent Desktop-5 User AO This part can be ordered if this is a new system sale or is an Add-On within 90 days (grace $2, period) of the original purchase Agent Desktop-5 User AO (Existing Site) This part is $3, Custom Announce-4 Port Base This provides customized announcements, position in queue, auto attendant and caller query functionality, throughout the entire contact $11, center. This module can also be used for a busy console enviornment Custom Announce-4 Port AO This part can be ordered if this is a new system sale or is an Add-On within 90 days $3, (grace period) of the original purchase Custom Announce-4 Port AO (Existing Site) This part is $5, Callback-Per Site License This allows callers to leave a message for the queue and hang up. The message retains its position in queue and when an agent is available the message is delivered. The agent listens to the message, and then clicks a button to initiate the return telephone call. $16, It is also highly recommended that the agents receiving Callback messages have Agent Desktop installed as well for more informed call handling Fax Queuing-1 User Base This integrates inbound and outbound (reply) fax capabilities into the contact center. All faxes are archived and trackable using the Reports Media viewer. This module is sold per user applying the number $9, of agents in the contact center requiring this functionality. It includes two ports Fax Queuing-5 User AO This part is ordered when this add-on is past the 90 day grace period $3, Fax Queuing-5 User AO (Existing Site) This part is $4, Web Callback 1 User Base License This module offers a convenient way for website browsers to request a telephone call from an agent. Website visitors can click on a web icon and type an inquiry, along with a preferred time to be called. $9, A standard web callback template is included in the package (requires customization by a qualified programmer prior to deployment customization not included) Web Callback-5 User AO This part is ordered when this add-on is past the 90 day grace period $3, Web Callback-5 User AO (Existing Site) This part is $4,700.00

3 Stock # UCB Software Modules (Continued) MSRP Web Chat 1 User Base License Allows contact centers to receive and manage web chat requests within the contact center enviornment. A standard web chat template is included in the package (requires customization by a $9, qualified programmer prior to deployment cusotmization not included). May require additional web server hardware (can be housed on the same server as Web Callback Web Chat-5 User AO This part is ordered when this addon is past the 90 day grace period $3, Web Chat-5 User AO(Existing Site) This part is ordered when this add-on is past the 90 day grace period $4, Outdial Queuing Per Site License - This module allows contact centers to create and manage outbound call $30, campaigns IVR-4 Port Base This module lets callers perform routine transactions and receive information without having to speak with an agent. Allows contact center managers to automate routine enquiries, extend hours of operation, and provide self service options to callers. Note : IVR $13, deployments require additional professional services provided by NEC Professional Services or other qualified programmers. These services are not included in the IVR licenses IVR-4 Port AO This part is ordered when this add-on is past the 90 day grace period $5, IVR-4 Port AO (Existing Site) This part is ordered when this add-on is past the 90 day grace period $7, Networked Queuing (Between 2 Sites) This allows multiple independent contact centers to be networked together to allow organizations to overflow calls from one contact center to another, or implement a follow-the-sun contact center strategy. Each site must have its own UCB $23, system with contact center licensing. Having desktop installed at each site is highly recommended, but not mandatory. Networked Queuing currently networks voice calls only Networked Queuing(Per Addtl Site) $11, Queuing Desktop-1 User Base Queuing Desktop is a module required for queuing s Agent Desktop as the client application. s are forwarded to the SMTP queues from the local application and $9, queued and delivered within Agent Desktop interface. All s are archived and trackable using the Reports Medial viewer Queuing Desktop-5 User AO This part can be ordered if this is a new system sale or is an Add-On within $3, days (grace period) of the original purchase Queuing Dsktop-5 User AO (Exst Ste) This part is $4,700.00

4 Stock # UCB Software Modules (Continued) MSRP Custom Reporting (First Site) This module is appropriate for cusotmers with networked reporting requirements or those that require the replication of UCB reporting data onto a seperate server for additional manipulation. The system gathers data from one or more sites, and stores it in an ODBC-compliant database. A range of report writers can $8, be used, such as MS Reporting Services, Crystal, Brio, or Cognos. Custom Reporting allows contact centers with multiple sites to collect and aggregate contact center parameters from multiple UCB sites into unified summary reports Custom Reporting (Per Addt l site) $2, NEC Soft Ports Enabled (First 4 Ports) This part is $1, For SV8300 & SV8500 platforms NEC Soft Ports Enabled (Per AO 4 Ports) - $1, Software Redundancy-Per Site Lic $22, Dashboard-5 User Base This gives users a real-time snapshot of their contact center enviornment from their PCDashboard, highlights queue status and activity the same way a hardware-based wallboard does, but because the Dashboard is an application that resides on the user s $2, desktop, it can be customized to meet each user s individual needs. Users determine which queues they want to view and which parameters are important to them (e.g., service level, number of abandoned calls, oldest call, etc.) Dashboard-5 User AO $1, Executive Desktop-10 User Base This is a powerful call management application for non-contact center enviornments, providing users with screenpops, presence, desktop telephony control, and voic functionality, all from the user s PC. This module can also be combined with $3, Agent Desktop (if a contact center application is purchased) to provide a complete PC based voic / call center management solution Executive Desktop-5 User AO This part can be ordered if this is a new system sale or is an Add-On within 90 days $ (grace period) of the original purchase Executive Desktop-5 User AO (Ext Site) This part is $ Executive Insight-10 User Base Instead of using the standard Executive Desktop as the client application, the $3, functionality is embedded in the MS Outlook interface Executive Insight-5 User AO This part can be ordered if this is a new system sale or is an Add-On within 90 days $ (grace period) of the original purchase Executive Insight-5 User AO(Exst Site) This part is $840.00

5 Stock # UCB Software Modules (Continued) MSRP Console-1 User Base This is a PC-based application that provides advanced call control funtionality for telephone operators who manage inbound calls into the organization. Console also integrates seamlessly with the contact centerequipped enviornments to provide full operator visibility of all users and agents. Voice messages and faxes can be $4, distributed from Console to all users who have mailboxes. Console comes with one Custom Announce license per site. Additional Custom Announce licenses may be added if required Console-1 User AO This part can be ordered if this is a new system sale or is an Add-On within 90 days (grace $2, period) of the original purchase Console-1 User AO (Existing Site) This part is ordered when this add-on is past the 90 day grace period $3, Unified Mess. For Exch-10 Usr Base This provides delivery and syncronization of voice messages to the UCB $1, voice messaging box and the Microsoft Exchange Inbox Unified Messaging for Exch-5 User AO This part can be ordered if this is a new system sale or is an Add-On within $ days (grace period) of the original purchase Unified Mess for Exch-5 Usr AO(Exist Sts) This part is $ Fax Messaging-2 Port Base This module allows users to receive, view and send Inbound & Outbound faxed in soft copy. Note : Only suppported with Dialogic ports. NEC Soft Ports/Aculab SIP do not support Fax Fax Messaging-2 Port AO This part can be ordered if this is a new system sale or is an Add-On within 90 days (grace $2, period) of the original purchase Fax Messaging-2 Port AO (Existing Site) This part is $3, Evaluation-5 User Base This module retrieves recorded conversations for investigation or evaluation and training purposes ; help meet legal or statutory business practice $2, requirements ; or screen out potentially malicious activities Evaluation-5 User Add-On (ES) This part is ordered when this add-on is past the 90 day grace period $ Recording-8 Port Base This records and archives agent and enterprise conversations for investigation or evaluation and training purposes ; help meet legal or statutory $18, business practice requirements ; or screen out potentially malicious activities Recording-8 Port Add-On $3, Executive Conference-8 Port Base This enables staff to quickly consult colleagues or customers, and results in rapid decision making. This module allows users to schedule and $8, control audio-conferences for up to 64 internal and external parties, via Desktop, Console or Executive Insight Executive Conference-8 Port Add-On This part can be ordered if this is a new system sale or is an Add-On within 90 days (grace period) of the original purchase $2,973.00

6 Stock # UCB Software Modules (Continued) MSRP Executive Conference-8 Port Add-On (ES) This part is $3, Executive Mobile-10 User Base This module extends the Presence capability of Desktop and Executive Insight by providing key personnel with essential mobile communications capabilities, via their mobile phone or a $3, web portal, that integrate seamlessly into their desktop enviornment Executive Mobile-5 User Add-On This part can be ordered if this is a new system sale or is an Add-On within 90 days $ (grace period) of the original purchase Executive Mobile-5 User Add-On (ES) This part is ordered when this add-on is past the 90 day grace period $ Stock # UCB Business Process Automation / Plug-Ins MSRP Lync Int w/ UCB Per Site License Select the Lync In w/ UCB Per Site License to Integrate UCB applications with Telephony system platforms and the latest technology. $3, Requires R5.1 or above Lync Int Non/UCB Per Site License Select the Lync Int Non/UCB Per Site License to implement without UCB. $6, Requires R5.1 or above rd Party IVR LINL Plug-In - Select the 3rd Party IVR Link / Plug-In if the client has an existing IVR system that must be integrated with a UCB system. Note : The 3rd Party IVR $14, must support the method of integration provided by the 3rd Pary IVR Link/Plug-In Activity Queuing Server License Active Queuing is used for queueing non-traditional media types. Any media can be enumerated within the PC enviornment can be queued using Activity Queuing. Note : All Activity Queuing deployments require Professional services to complete, see NEC sales contact for additional details Activity Queuing Per User License Each user $ Aspect WFM Call Stats Plug-In Select the Aspect WFM Calls Stats Plug-In to provide call center data to the Aspect $11, recording application Aspect WFM RTAA Plug-In Select the Aspect WFM RTAA Plug-In to provide call center data to the Aspect WFM $11, application Autodial IVR Plug-In Select the Autodial IVR Plug-In if the client requires fully automated outbound calls with $11, enhanced integration with a contact center Verint WFM Dir. Call Stats Plug-In Select the Verint WFM Dir. Call Stat Plug-In to provide call center data to the Verint $11, WFM application Verint WFM RTAA Plug-In Select the Verint WFM Di. Call Stat Plug-In to provide call center data to the Verint WFM application. $11,894.00

7 Stock # UCB Business Process Automation / Plug-Ins (Cont.) MSRP Cisco Call Manager Server License Select the Cisco Call Manager Plug-In if the UCB system is being installed on $7, Cisco Call Manager instead of an NEC PBX Client Access AS400 Server License Select the Client Access Plug-In if the client has an A/400 database and Client Access at each agent s desk. It will provide screen pops based on caller ID or caller entered digits Client Access AS400 Per User License Each user $ Enhanced Routing Server License Select the Enhanced Routing Plug-In if the client wants to route calls based information stored in an external database. This Plug-In will either change the destination of a call, set the preferred agents, modify the query data or change the calls priority based on the results from the external database. Note : Enhanced Routing deployments require additional Professional Services to integrate with the external database, see NEC sales contact for additional details Enhanced Routing Per User Licnese Each user $ Goldmine CRM Server License Select the Goldmine CRM Plug-In if the client uses Goldmine at each agents desk. This will provides screen pops based on caller ID or caller $2, entered digits Goldmine CRM Per User License Each user $ Heat CRM Server License Select the Heat CRM Plug-In if the client uses Heat CRM at each agent s desk. This will provide screen pops based on caller ID or caller entered digits Heat CRM Per User License Each user $ Higher Ground Recording Plug-In Select the Higher Ground Recording Plug-In to provide call center data to the $9, Higher Ground recording application Integration Plus SDK Server License Select the Integration ISDK Plus Plug-In if the client uses an application requiring a centralized method of integration. This is a server side COM object that provides event data on multiple lines within the enterprise. Note : Integration $14, ISDK Plus deployments require additional Professional Services to integrate with external applications, see NEC sales contact for additional details Integration Plus SDK Per User Lic Each user $ Integration SDK Server License Select the Integration ISDK if the client uses an application requiring a distributed method of integration. This is a server side COM object that provides data on multiple lines within the enterprise. Note : $7, Integration ISDK Plus deployments require additional Professional Services to integrate with external applications, see NEC sales contact for additional details Integration SDK Per User License Each user $148.00

8 Stock # UCB Business Process Automation / Plug-Ins (Cont.) MSRP MS Dynamics CRM Server License Select the MS Dynamics CRM Server license if the client uses MS Dynamics CRM at each agent s desk. This plug-in will $2, provide screen pops based on caller ID or caller entered digits MS Dynamics CRM Per User License Each user $ Pivotol CRM Server License Select the Pivotal CRM Plug- In if the client uses Pivotal CRM at each agent s desk. This plug-in will provide screen pops based on caller ID and caller entered digits Pivotal CRM Per User License Each user $ Remedy CRM Server License Select the Remedy CRM Plug-In if the client uses CRM at each agent s desk. This plug-in will provide screen pops based on caller ID and caller entered digits Remedy CRM Per User License Each user $ SalesLogix CRM Server License Select the SalesLogix CRM Plug-In if the client uses SalesLogix CRM at each agent s desk. This plug-in will provide screen pops based on caller ID and caller entered digits SalesLogix CRM Per User License Each user $ SendKeys Server License Select the SendKeys Plug-In if the client uses a CRM at each agent s desk that does have a plug-in listed here or one that supports a pre-defined series of keystrokes to find a contact record. This plug-in will provide screen pops based on caller ID and caller entered digits SendKeys Per User License Each user $ Symon Ultlalink Wallboard Plug-In Select the Symon Ultralink Wallboard Plug-In if the client requires integration $7, to the Symon Enterprise Wallboard software Symon WFM Call Stats Plug-In Select the Symon WFM Call Stat Plug-In for integration of the UCB Contact Center application with the Symon WFM system. Works in conjunction with Symon WFM RTAA license. Symon WFM Call Stats provides historical data to the Symon workforce $11, management application. Note : Symon Call Stats deployments require knowledge of Symon WFM system for successful installation Symon WFM Real-time Adher Plug-In Select the Symon WFM Real-Time Adherence Plug-In for integration of the UCB Contact Center application with the Symon WFM system. Works in conjunction with the Symon WFM Call Stats Plug-In. Symon WFM RTAA provides real-time agent status data to the Symon workforce management application. Note : Symon WFM RTAA deployments require knowledge of Symon WFM system for successful installation. $11,894.00

9 Stock # UCB Business Process Automation / Plug-Ins (Cont.) MSRP TAPI2 Server License Select the TAPI2 Plug-In if the client uses CRM at each agent s desk that supports TAPI integration. This plug-in will provide screen pops based on caller ID or caller entered digits. Note : The functionality $2, provided by the application is determined by he application itself, not the TAPI2 Plug-In TAPI2 Per User License Each user $ Symitar Server License Select the Symitar Plug-In if the client uses Symitar at each agent s desk. This plug-in will provide screen pops based on caller ID and caller entered $4, digits Symitar Per User License Each user $ Web Browser Intfce Server License Select the Web Browser Interface Plug-In if the client needs integration with a web based CRM application that accepts variable data via the URL Web Browser Intfce Per Usr License Each user $ WFM(Generic) Plug-In Call Stats Select the WFM (Generic) Call Stat Plug-In to provide call center data to the $11, WFM application After Call Survey Module Provides GUI Admin and creation of surveys. Caller scan elect to take part in a survey when arriving in the queue. Caller experiences $81, question/answer survey. Survey results stored in Microsoft SQL database & Web based reporting on the survey results Media Extraction Plug-In Srvr Lic The Media Extraction Plug-In extracts web chat, and fax transcripts and exports them to an external ODBC compliant database on $14, the organizations LAN/WAN NetSuite CRM Plug-In Server Lic When a call is routed to an agent the NetSuite CRM Plug-In uses the customer ID or CLID to do a lookup on the Netsuite web service to find a $4, unique record matching that ID number of CLID and pops that information to the agent s via a web browser NetSuite CRM Plug-In Per User Lic Each user $ Converso Plug-In Server License Select the Converso Plug-In to enable screen pops for the Converso product when a call is made or recieved Converso Plug-In Per User Lic Each user $ ESP Online Plug-In Server License Select the ESP Online Plug-In to enable integration between UCB and ESP Online. This module will enable the ability to screen pop the CRM application when a call or (requires Queuing to pop s) is delivered from UCB ESP Online Plug-In Per User Lic Each user $ etalk Qinfiniti Vce Logr PlugIn Srvr Lic Select the etalk Qinfiniti Voice Logger Plug-In to provide call center data to the recording application. $9,515.00

10 Stock # UCB Business Process Automation / Plug-Ins (Cont.) MSRP Eyretel Plug-In Server License Select the Eyretel Plug-In to provide call center data to the Eyretel recording $9, application Fiserv Intelligent Plug-In Server Lic Select the Fiserv Intelligent Plug-In to enable screen pops for the Fiserv product when a call is made or received Fiserv Intelligent Plug-In Per User Lic Each user $ Microsoft TTS Interface Server License - Server license for Text to Speech capabilities $2, Nuance OSR Spch Rec Srvr Lic Select the Nuance OSR Speech Recognition Plug-In to enable speech recognition abilities with the IVR application. Note : IVR licensing $2, required Nuance RealSpeak TTS Plug-In Select the Nuance RealSpeak TTS Plug-In to enable text to Speech (reading variable data from a data source and playing it back for the $1, caller) abilities within the IVR application. Note : Requires IVR licensing Salesforce Plug-In Server License Select the Salesforce Plug-in to enable screen pops for the Salesforce product when a call is made or received. This plug-in also enable basic call control within the application (make call, transfer and hang up) Salesforce Plug-In Per User Lic Each user $ Survey Plug-In Server License Select the Survey Plug-In when enabling Survey functionality within UCB. This enables the module and allows for data to be stored against $29, an ODBC compliant database Voice Logger (Generic) Plug-In Srvr Lic Select the Voice Logger (Generic) Plug-In to provide call center data to the $9, recording application WFM (Gnric) Agt Adhrnce Plug-In Srvr Lic Select te WFM (Generic) Agent Adherence Plug-In to provide call center data to the WFM application $11, Note: For minimum requirements, please refer to the UCB 6.1 Product Suite Specifications Document (UID: N Published February 24, 2012)

11 UCB Upgrades via valid UCB SWA Dealer is to run a UCB MasterQuote Uprgade quote to bring the UCB up to current 6.1 version. Note: The UCB Product Key Code and UCB SWA number must be on the order along with the parts from the MQ. UCB Upgrades for sites that do not have SWA Dealer is to run a UCB Standalone Get Current MasterQuote to - This will require that the dealer input the sites existing licensing and MasterQuote will provide all the required parts and pricing & SWA to bring the site up to current. Note: The UCB Product Key Code must be on the order along with the parts from the MQ. Per the dealer contracts - If a UNIVERGE Support agreement is not active, technical support and/or bug fixes may be billed in accordance with the NECCare Agreement. Additionally, in order to receive support, the software version must be the latest released version (which is version 6.1). When a new version is released, the previous version will continue to be supported for 1 year from the date of release of the newer version. If the support period for a version has expired, the ASSOCIATE will be required to upgrade to the latest version in order to continue receiving support. Prevailing software upgrade procedures and fees (if any) will apply in this event. A minimum 1 year NEC Software Assurance will be required at the time of purchase on any new system purchase. Expired Software Assurance agreements will be subject to reinstatement fees in order to be renewed on existing systems. Software upgrades to existing systems will only be available via a valid NEC Software Assurance agreement