AMAYSIM PRICE TABLE. Valid as of 02 November 2015

Transcription

1 AMAYSIM PRICE TABLE Valid as of 02 November 2015

2 Table of Contents 1. ABOUT THIS PRICE TABLE 4 2. CHARGES FOR CALLS, SMS AND DATA CALCULATION OF CHARGES FOR CALLS CALCULATION OF CHARGES FOR SMS AND MMS CALCULATION OF CHARGES FOR MOBILE DATA 5 3. OTHER CHARGES POSTPAID MINIMUM CHARGE GOLD NUMBER CHANGE OF NUMBER PAPER INVOICE CHANGE OF ACCOUNT HOLDER LATE PAYMENT CHARGE DISHONOURED PAYMENT CHARGE COLLECTING AGENT CHARGES REACTIVATION CHARGE SIM CARD REPLACEMENT HISTORIC BILLING INFORMATION TRANSACTION FEE 7 4. INTERNATIONAL ROAMING ADDITIONAL CHARGE INFORMATION ACCESSING VOIC WHILST OVERSEAS INTERNATIONAL ROAMING VOIC DEPOSIT WITHOUT UNCONDITIONAL DIVERSION CALLING CUSTOMER SERVICE WHILE OVERSEAS SATELLITE, AERO & MARITIME 8 5. APPLE REGISTRATION FACETIME IMESSAGE ADDITIONAL APPLE REGISTRATION CHARGES 9 6. CREDIT CARD PRE-AUTHORISATION PRE-AUTHORISATION TRANSACTION 9 7. PRICE TABLE AMAYSIM AS YOU GO AMAYSIM FLEXI AMAYSIM UNLIMITED UNLIMITED 1GB 14-2 of 28 - amaysim Australia Limited, P.O. PO Box R567, Royal Exchange NSW 1225, Australia, ABN , ACN

3 7.5 UNLIMITED 2GB UNLIMITED 5GB UNLIMITED 5GB PLUS UNLIMITED 8GB MOBILE BROADBAND 19 Appendix 1 Appendix 2 Appendix 3 International Rates - Top Destinations International Rates Rest of the World Group International Roaming - 3 of 28 - amaysim Australia Limited, P.O. PO Box R567, Royal Exchange NSW 1225, Australia, ABN , ACN

4 1. About this Price Table a) This is the standard Price Table for the amaysim Australia Mobile Service. It states the applicable pricing for the amaysim Service, except to the extent where any applicable Product Specific Terms and Conditions specify alternative pricing. b) This Price Table is part of our Standard Form of Agreement, which is made up of all of the documents listed in our General Terms. c) The latest version of the above documents is available for download on our website 2. Charges for Calls, SMS and Data 2.1. Calculation of Charges for Calls Each call made by you will be measured from the time the call is established to the time the call is finished Unless otherwise indicated all calls will be billed in 60 seconds increments. This means that charges for a part of one minute will be rounded up to a full minute. The total number of minutes will then be multiplied with the respective call charge associated with this Call Type as set out in the Price Table below or on our website You will not be charged a Flagfall for calls whilst you are in Australia. You may be charged a Flagfall while you are abroad by the respective local operator when you make calls through on International Roaming To calculate the time of a call we will be using the local time recorded at the first mobile base station that your call is being routed through Calculation of Charges for SMS and MMS SMS will be charged per standard text message. A standard text message is 160 characters long, but some mobile phones permit longer messages. In that case, a message with more than 160 characters will be divided up into the number of messages required to convey the full message. Each one of these separate messages will be charged at the standard rate per message as set out in the Price Table below MMS will be charged per message. Each message will be charged at the standard rate per message as set out in the Price Table below or on our website of 28 -

5 Receiving SMS and MMS in Australia is free of charge MMS sent or received outside Australia will be charged at the standard International MMS per message and International Roaming data charges as set out in the Price Table below or on our website Calculation of Charges for Mobile Data Charges for the use of Mobile Data are based upon 1 MB increments per session for 3G only customers, and based upon 1 KB increments per session for 4G customers. For 3G only customers, sessions that make up part of 1 MB will be rounded up to the next full 1 MB increment. For 4G customers, sessions that make up part of 1 KB will be rounded to the next full KB increment. The number of megabytes used for both 3G and 4G customers will then be multiplied with the charge as set out in the Price Table below A data session is a data transaction between your mobile handset and an Internet destination such as a website or the database for a smartphone application. Your handset controls when a session starts and when it ends. amaysim cannot influence this. For example, depending on how your handset operates, browsing a series of webpages may be a single session, or a session may start and end each time when your smartphone is updating your or you activate a smartphone application. 3. Other Charges 3.1. Postpaid Minimum Charge If you use the Postpaid Payment Option, a per account, minimum spend is required Postpaid minimum account spend $5.00 / month 3.2. Gold Number You may opt to select a Gold Number which may be more memorable. Choosing a Gold Number incurs a one-off charge as set out below. Gold Number Charge $30.00 one off 3.3. Change of Number You may need a new phone number because you have received calls of harassing nature. If you have reported the matter to the relevant law enforcement agency, we - 5 of 28 -

6 will supply you with a new phone number free of charge. In all other cases you will have to pay the charge as set out below when you request a new phone number: Change of Number Charge $20.00 per event 3.4. Paper Invoice We will provide you with a digital invoice over the sum of your usage in pdf-format. The digital invoice constitutes a tax invoice. If, however, you request the production of a paper invoice in our Service Centre we may charge you for the paper invoice as set out below: Paper Invoice Charge $5.00 per invoice 3.5. Change of Account Holder When you ask us to transfer a SIM card to the account of another person we may charge you a fee as set out below: Change of Account Holder Charge $20.00 per event 3.6. Late Payment Charge If you do not pay all amounts you owe us by the date the payment is due, we may charge you a late payment fee as set out below: Late Payment Charge $10.00 per event 3.7. Dishonoured Payment Charge If you elect to pay your bills by direct debit and your bank dishonours the payment we may charge you a fee for the dishonoured payment. The charge is set out in the Price Table below. Dishonoured Payment Charge $20.00 per event 3.8. Collecting Agent Charges We may engage an agent to recover money that you owe to us or we may sell your debt to a collecting agent altogether. We may pass on all fees and charges that we incur in recovering the outstanding amounts owed by you. - 6 of 28 -

7 3.9. Reactivation Charge If we have suspended the Service on your request (eg because you have lost or your amaysim SIM card or it has been stolen) we may charge a fee as set out in the Price Table below when you ask us to resume the Service. Service Suspension Charge $10.00 per event SIM card replacement When you ask us to replace your amaysim SIM card because it has been lost, stolen, or damaged without our fault we may charge you a fee to replace your amaysim SIM card as set out below. SIM Card Replacement Charge $15.00 per event Historic Billing Information You can request billing information which is older than 24 months (where available). We will provide this information via mail or against the charge as set out below. Historic Billing Information $30.00 per event Transaction Fee For any transaction processed manually by the amaysim customer service centre that can be managed through self-service options such as amaysim s IVR 555 (free call), SMS service 568 (free text) and the personal login area at amaysim.com.au/myamaysim (zero-rated GPRS from amaysim SIM card) amaysim can charge a transaction fee of $5.00. The fee applies to top-ups, voucher redemptions as well as plan changes. Transaction Fee $5.00 per event 4. International Roaming Additional Charge Information 4.1 Accessing Voic whilst overseas Accessing Voic from overseas is achieved by calling 321 from your amaysim mobile and entering your voic PIN. Charges will be displayed as roaming international from the country of origin to Australia. - 7 of 28 -

8 4.2 International roaming Voic deposit without unconditional diversion If a received call is diverted to Voic because you do not answer or because your phone is busy, you will be charged at the following rates: Roaming Voic Deposit Zone 1 - $1.00/min Roaming Voic Deposit Zone 2 - $2.00/min Roaming Voic Deposit Zone Sat, Aero & Maritime - $4.00/min To minimise the cost of receiving calls and Voic , you may wish to set an "unconditional" diversion (divert all incoming calls) to Voic so that your phone does not receive calls while travelling overseas. 4.3 Calling Customer Service while overseas When you call Customer Service on from your amaysim mobile whilst roaming, you will be charged for roaming international call rates from the applicable country zone to Australia. 4.4 Satellite, Aero & Maritime You can use your mobile services on board maritime vessels and on aircraft where available. When you make a call, send an SMS or use data services, you will be charged the relevant roaming rate for the zone of Sat, Aero & Maritime. When the ship or aircraft is not in transit, the on-board phone system will turn itself off. You can then connect to the local roaming network at which point you will be charged the roaming rate for the country you are in. Please contact your Cruise or Airline operator to check for availability of this service 5. Apple registration 5.1 FaceTime With FaceTime on your iphone, you can make video calls to another iphone over a WiFi network. To use Facetime your device first needs to send an international SMS to Apple in the UK in order to complete the registration process. You are charged 25 cents every time you enable Facetime and if you remove and re-insert your amaysim sim card into your ios device. Registering for the service sends an International SMS to activate the Facetime service with Apple. On each occasion that you register for the service, amaysim will charge you $0.25/ SMS as per international SMS charges. - 8 of 28 -

9 5.2 imessage imessage works by automatically checking to see if the contact you're sending the message to has an Apple ID associated with their device. When your device sends imessages to other devices, you will be charged for data usage as opposed to SMS usage, therefore data charges will apply when using this service. In addition, for initial setup (Or every time you turn imessage off and on) your iphone sends an international SMS in order to activate the imessage service with Apple. On each occasion that you register for the service amaysim will charge you $0.25/ SMS as per international SMS charges (Prepaid services must have available credit to send these messages). 5.3 Additional Apple registration charges Any additional Apple services requiring international SMS registration will be charged at the applicable rate of $0.25/ SMS 6. Credit Card Pre-Authorisation 6.1 Pre-Authorisation transaction The addition of a new credit card (as a payment method) to your amaysim account requires that we pre-authorise a $1.00 transaction. This means you will see a pending transaction on your credit card account, instead of a charge. The $1.00 pre-authorisation will disappear from your credit card account within 10 working days. - 9 of 28 -

10 7. Price Table General Information Hours of Service Monday to Sunday, 24 hours a day Increments (Calls) 60 seconds Increments (Data) 3G only customers* 1 MB Increments (Data) 4G customers* 1 Kilobyte Standard Text Message (SMS) 160 characters Offline SIM pack ($2.00 SIM card excl. $5.00 starting credit) $2.00 Online SIM pack ($2.00 SIM card incl. $5.00 starting credit) $5.00 *Applies to data usage in Australia. Charges for data roaming can differ. 3G only customers refers to existing customers only and customers who continue to renew on the amaysim Unlimited Product. 4G customers applies to all new customers and existing customers who switch to a 4G service. The following pages set out the charges that apply to all amaysim customers for calls made using the amaysim Service in Australia: - 10 of 28 -

11 7.1 amaysim As You Go amaysim Plan Call Type / Services Fee / Charge As You Go Minimum cost per 30 days N/A As You Go amaysim Mobile Network 12c / min As You Go Voic Retrieval 12c / min As You Go National Fixed Line 12c / min As You Go National Mobile Networks 12c / min As You Go Flagfall none As You Go SMS amaysim to amaysim 12c / standard SMS As You Go National SMS 12c / standard SMS As You Go National MMS 49c / standard MMS As You Go International SMS 25c / standard SMS As You Go International MMS 75c / standard MMS As You Go Premium SMS (e.g. to numbers) depending on 3rd party charges As You Go Included data N/A As You Go Data (pay as you go) 3G only customers 5c / MB As You Go Data (pay as you go) 4G customers 7.2c / MB As You Go Additional data can also be purchased with a MOBILE See Mobile Broadband at section 6.7 BROADBAND Data Pack, see price table below, conditions apply As You Go c / min As You Go amaysim Service Team Short Dial Codes: 567, 568, 569 Free in Australia As You Go amaysim Recharge Short Dial Code IVR: 555 Free in Australia As You Go Emergency Calls (000, 112) Free in Australia As You Go 18 Numbers Free in Australia As You Go 15 Numbers 29c / min As You Go 13 Numbers 29c / min As You Go 19 Numbers Calls to 19 Numbers are blocked As You Go Directory Assistance 124YES (124937) Flagfall $1.50, plus 12c / min As You Go Directory Service c / per min As You Go Telstra Customer Service (alternate contact Flagfall 99c, plus 12c / min number ) As You Go Boost Mobile Customer Service (alternate contact Flagfall 99c, plus 12c / min number ) As You Go Call Diversion 12c / min, plus 20c / min surcharge As You Go Call Diversion International International call diversions will be charged at the applicable international rate plus a surcharge of 20c per min As You Go Calling Card Services Some Calling Card services will be charged as a special number on either a per minute or per call basis, and may be excluded from a given amaysim product plan. Please check with your Calling Card provider for more details on call connection fees. As You Go Domestic Video Calling 49c / min As You Go International Video Calling $2.49 / min As You Go Satellite Calls* Price Range - flagfall - up to 33c call rate - from 95c per min to $12.45 per min, billing in 60/30 second increments *Satellite calls can be quite expensive and have different charges associated with the provider you are calling as well as the time of day that a call is made. Call forwarding diversions to Satellite services also attract extra charges. Please contact us directly for more information of 28 -

12 7.2 amaysim Flexi amaysim Plan Call Type / Services Fee / Charge Flexi Minimum cost per 30 days $19.90 / 30 days Flexi amaysim Mobile Network Unlimited Flexi Voic Retrieval Unlimited Flexi National Fixed Line 9c / min Flexi National Mobile Networks 9c / min Flexi Flagfall None Flexi SMS amaysim to amaysim Unlimited Flexi National SMS 9c / standard SMS Flexi National MMS 49c / standard MMS Flexi International SMS 25c / standard SMS Flexi International MMS 75c / standard MMS Flexi Premium SMS (e.g. to numbers) depending on 3rd party charges Flexi Included data 500 MB Flexi Data (pay as you go) 3G only customers 5c / MB Flexi Data (pay as you go) 4G customers 7.2c / MB Flexi Additional data can also be purchased with a MOBILE See Mobile Broadband at section 6.7 BROADBAND Data Pack, see price table below, conditions apply Flexi c / min Flexi amaysim Service Team Short Dial Codes: 567, 568, 569 Free in Australia Flexi amaysim Recharge Short Dial Code IVR: 555 Free in Australia Flexi Emergency Calls (000, 112) Free in Australia Flexi 18 Numbers Free in Australia Flexi 15 Numbers 29c / min Flexi 13 Numbers 29c / min Flexi 19 Numbers Calls to 19 Numbers are blocked Flexi Directory Assistance 124YES (124937) Flagfall $1.50, plus 12c / min Flexi Directory Service c / per min Flexi Call Diversion 12c / min, plus 20c / min surcharge Flexi Call Diversion International International call diversions will be charged at the applicable international rate plus a surcharge of 20c per min Flexi Calling Card Services Some Calling Card services will be charged as a special number on either a per minute or per call basis, and may be excluded from a given amaysim product plan. Please check with your Calling Card provider for more details on call connection fees. Flexi Domestic Video Calling 49c / min Flexi International Video Calling $2.49 / min Flexi Satellite Calls* Price Range - flagfall - up to 33c call rate - from 95c per min to $12.45 per min, billing in 60/30 second increments *Satellite calls can be quite expensive and have different charges associated with the provider you are calling as well as the time of day that a call is made. Call forwarding diversions to Satellite services also attract extra charges. Please contact us directly for more information of 28 -

13 7.3 amaysim Unlimited amaysim Plan Call Type / Services Fee / Charge Unlimited Minimum cost per 30 days $44.90 / 30 days Unlimited amaysim Mobile Network Unlimited Unlimited Voic Retrieval Unlimited Unlimited National Fixed Line Unlimited Unlimited National Mobile Networks Unlimited Unlimited Flagfall None Unlimited SMS amaysim to amaysim Unlimited Unlimited National SMS Unlimited Unlimited National MMS Unlimited Unlimited International SMS 25c / standard SMS Unlimited International MMS 75c / standard MMS Unlimited Premium SMS (e.g. to numbers) depending on 3rd party charges Unlimited Included data 5 GB Unlimited Data (pay as you go) 5c / MB Unlimited Additional data can also be purchased with a MOBILE See Mobile Broadband at section 6.7 BROADBAND Data Pack, see price table below, conditions apply Unlimited Unlimited Unlimited amaysim Service Team Short Dial Codes: 567, 568, 569 Free in Australia Unlimited amaysim Recharge Short Dial Code IVR: 555 Free in Australia Unlimited Emergency Calls (000, 112) Free in Australia Unlimited 18 Numbers Free in Australia Unlimited 15 Numbers Unlimited Unlimited 13 Numbers Unlimited Unlimited 19 Numbers Calls to 19 Numbers are blocked Unlimited Directory Assistance 124YES (124937) Flagfall $1.50, plus 12c / min Unlimited Directory Service c / per min Unlimited Call Diversion 12c / min, plus 20c / min surcharge Unlimited Call Diversion International International call diversions will be charged at the applicable international rate plus a surcharge of 20c per min Unlimited Calling Card Services Some Calling Card services will be charged as a special number on either a per minute or per call basis, and may be excluded from a given amaysim product plan. Please check with your Calling Card provider for more details on call connection fees. Unlimited Domestic Video Calling 49c / min Unlimited International Video Calling $2.49 / min Unlimited Satellite Calls* Price Range - flagfall - up to 33c call rate - from 95c per min to $12.45 per min, billing in 60/30 second increments *Satellite calls can be quite expensive and have different charges associated with the provider you are calling as well as the time of day that a call is made. Call forwarding diversions to Satellite services also attract extra charges. Please contact us directly for more information of 28 -

14 7.4 Unlimited 1GB amaysim Plan Call Type / Services Fee / Charge Unlimited 1GB Minimum cost per 30 days $24.90 / 30 days Unlimited 1GB amaysim Mobile Network Unlimited Unlimited 1GB Voic Retrieval Unlimited Unlimited 1GB National Fixed Line Unlimited Unlimited 1GB National Mobile Networks Unlimited Unlimited 1GB Flagfall None Unlimited 1GB SMS amaysim to amaysim Unlimited Unlimited 1GB National SMS Unlimited Unlimited 1GB National MMS Unlimited Unlimited 1GB International SMS (included countries) Unlimited standard SMS to 32 Top Destinations (as listed in Appendix 1) Unlimited 1GB International SMS (excluded countries) 25c / standard SMS Unlimited 1GB International MMS 75c / standard MMS Unlimited 1GB Premium SMS (e.g. to numbers) depending on 3rd party charges Unlimited 1GB Included data 1 GB Unlimited 1GB Data (pay as you go) 7.2c / MB Unlimited 1GB Additional data can also be purchased with a MOBILE See Mobile Broadband at section 6.7 BROADBAND Data Pack, see price table below, conditions apply Unlimited 1GB Unlimited Unlimited 1GB amaysim Service Team Short Dial Codes: 567, 568, 569 Free in Australia Unlimited 1GB amaysim Recharge Short Dial Code IVR: 555 Free in Australia Unlimited 1GB Emergency Calls (000, 112) Free in Australia Unlimited 1GB 18 Numbers Free in Australia Unlimited 1GB 15 Numbers Unlimited Unlimited 1GB 13 Numbers Unlimited Unlimited 1GB 19 Numbers Calls to 19 Numbers are blocked Unlimited 1GB Directory Assistance 124YES (124937) Flagfall $1.50, plus 12c / min Unlimited 1GB Directory Service c / per min Unlimited 1GB Call Diversion 12c / min, plus 20c / min surcharge Unlimited 1GB Call Diversion International International call diversions will be charged at the applicable international rate plus a surcharge of 20c per min Unlimited 1GB Calling Card Services Some Calling Card services will be charged as a special number on either a per minute or per call basis, and may be excluded from a given amaysim product plan. Please check with your Calling Card provider for more details on call connection fees. Unlimited 1GB Domestic Video Calling 49c / min Unlimited 1GB International Video Calling $2.49 / min Unlimited 1GB Satellite Calls* Price Range - flagfall - up to 33c call rate - from 95c per min to $12.45 per min, billing in 60/30 second increments *Satellite calls can be quite expensive and have different charges associated with the provider you are calling as well as the time of day that a call is made. Call forwarding diversions to Satellite services also attract extra charges. Please contact us directly for more information of 28 -

15 7.5 Unlimited 2GB amaysim Plan Call Type / Services Fee / Charge Unlimited 2GB Minimum cost per 30 days $29.90 / 30 days Unlimited 2GB amaysim Mobile Network Unlimited Unlimited 2GB Voic Retrieval Unlimited Unlimited 2GB National Fixed Line Unlimited Unlimited 2GB National Mobile Networks Unlimited Unlimited 2GB Flagfall None Unlimited 2GB SMS amaysim to amaysim Unlimited Unlimited 2GB National SMS Unlimited Unlimited 2GB National MMS Unlimited Unlimited 2GB International SMS (included countries) Unlimited standard SMS to 32 Top Destinations (as listed in Appendix 1) Unlimited 2GB International SMS (excluded countries) 25c / standard SMS Unlimited 2GB International MMS 75c / standard MMS Unlimited 2GB Premium SMS (e.g. to numbers) depending on 3rd party charges Unlimited 2GB Included data 2 GB Unlimited 2GB Data (pay as you go) 7.2c / MB Unlimited 2GB Additional data can also be purchased with a MOBILE See Mobile Broadband at section 6.7 BROADBAND Data Pack, see price table below, conditions apply Unlimited 2GB Unlimited Unlimited 2GB amaysim Service Team Short Dial Codes: 567, 568, 569 Free in Australia Unlimited 2GB amaysim Recharge Short Dial Code IVR: 555 Free in Australia Unlimited 2GB Emergency Calls (000, 112) Free in Australia Unlimited 2GB 18 Numbers Free in Australia Unlimited 2GB 15 Numbers Unlimited Unlimited 2GB 13 Numbers Unlimited Unlimited 2GB 19 Numbers Calls to 19 Numbers are blocked Unlimited 2GB Directory Assistance 124YES (124937) Flagfall $1.50, plus 12c / min Unlimited 2GB Directory Service c / per min Unlimited 2GB Call Diversion 12c / min, plus 20c / min surcharge Unlimited 2GB Call Diversion International International call diversions will be charged at the applicable international rate plus a surcharge of 20c per min Unlimited 2GB Calling Card Services Some Calling Card services will be charged as a special number on either a per minute or per call basis, and may be excluded from a given amaysim product plan. Please check with your Calling Card provider for more details on call connection fees. Unlimited 2GB Domestic Video Calling 49c / min Unlimited 2GB International Video Calling $2.49 / min Unlimited 2GB Satellite Calls* Price Range - flagfall - up to 33c call rate - from 95c per min to $12.45 per min, billing in 60/30 second increments *Satellite calls can be quite expensive and have different charges associated with the provider you are calling as well as the time of day that a call is made. Call forwarding diversions to Satellite services also attract extra charges. Please contact us directly for more information of 28 -

16 7.6 Unlimited 5GB amaysim Plan Call Type / Services Fee / Charge Unlimited 5GB Minimum cost per 30 days $39.90 / 30 days Unlimited 5GB amaysim Mobile Network Unlimited Unlimited 5GB Voic Retrieval Unlimited Unlimited 5GB National Fixed Line Unlimited Unlimited 5GB National Mobile Networks Unlimited Unlimited 5GB Flagfall None Unlimited 5GB SMS amaysim to amaysim Unlimited Unlimited 5GB National SMS Unlimited Unlimited 5GB National MMS Unlimited Unlimited 5GB International SMS (included countries) Unlimited standard SMS to 32 Top Destinations (as listed in Appendix 1) Unlimited 5GB International SMS (excluded countries) 25c / standard SMS Unlimited 5GB International MMS 75c / standard MMS Unlimited 5GB Premium SMS (e.g. to numbers) depending on 3rd party charges Unlimited 5GB Included data 5 GB Unlimited 5GB Data (pay as you go) 7.2c / MB Unlimited 5GB Additional data can also be purchased with a MOBILE See Mobile Broadband at section 6.7 BROADBAND Data Pack, see price table below, conditions apply Unlimited 5GB Unlimited Unlimited 5GB amaysim Service Team Short Dial Codes: 567, 568, 569 Free in Australia Unlimited 5GB amaysim Recharge Short Dial Code IVR: 555 Free in Australia Unlimited 5GB Emergency Calls (000, 112) Free in Australia Unlimited 5GB 18 Numbers Free in Australia Unlimited 5GB 15 Numbers Unlimited Unlimited 5GB 13 Numbers Unlimited Unlimited 5GB 19 Numbers Calls to 19 Numbers are blocked Unlimited 5GB Directory Assistance 124YES (124937) Flagfall $1.50, plus 12c / min Unlimited 5GB Directory Service c / per min Unlimited 5GB Call Diversion 12c / min, plus 20c / min surcharge Unlimited 5GB Call Diversion International International call diversions will be charged at the applicable international rate plus a surcharge of 20c per min Unlimited 5GB Calling Card Services Some Calling Card services will be charged as a special number on either a per minute or per call basis, and may be excluded from a given amaysim product plan. Please check with your Calling Card provider for more details on call connection fees. Unlimited 5GB Domestic Video Calling 49c / min Unlimited 5GB International Video Calling $2.49 / min Unlimited 5GB Satellite Calls* Price Range - flagfall - up to 33c call rate - from 95c per min to $12.45 per min, billing in 60/30 second increments *Satellite calls can be quite expensive and have different charges associated with the provider you are calling as well as the time of day that a call is made. Call forwarding diversions to Satellite services also attract extra charges. Please contact us directly for more information of 28 -

17 7.7 Unlimited 5GB Plus amaysim Plan Call Type / Services Fee / Charge Unlimited 5GB Plus Minimum cost per 30 days $44.90 / 30 days Unlimited 5GB Plus amaysim Mobile Network Unlimited Unlimited 5GB Plus Voic Retrieval Unlimited Unlimited 5GB Plus National Fixed Line Unlimited Unlimited 5GB Plus National Mobile Networks Unlimited Unlimited 5GB Plus Flagfall None Unlimited 5GB Plus SMS amaysim to amaysim Unlimited Unlimited 5GB Plus National SMS Unlimited Unlimited 5GB Plus National MMS Unlimited Unlimited 5GB Plus International SMS (included countries) Unlimited standard SMS to 32 Top Destinations (as listed in Appendix 1) Unlimited 5GB Plus International SMS (excluded countries) 25c / standard SMS Unlimited 5GB Plus International MMS 75c / standard MMS Unlimited 5GB Plus Premium SMS (e.g. to numbers) depending on 3rd party charges Unlimited 5GB Plus Included data 5 GB Unlimited 5GB Plus Data (pay as you go) 7.2c / MB Unlimited 5GB Plus Additional data can also be purchased with a MOBILE See Mobile Broadband at section 6.7 BROADBAND Data Pack, see price table below, conditions apply Unlimited 5GB Plus Unlimited Unlimited 5GB Plus amaysim Service Team Short Dial Codes: 567, 568, 569 Free in Australia Unlimited 5GB Plus amaysim Recharge Short Dial Code IVR: 555 Free in Australia Unlimited 5GB Plus Emergency Calls (000, 112) Free in Australia Unlimited 5GB Plus 18 Numbers Free in Australia Unlimited 5GB Plus 15 Numbers Unlimited Unlimited 5GB Plus 13 Numbers Unlimited Unlimited 5GB Plus 19 Numbers Calls to 19 Numbers are blocked Unlimited 5GB Plus Directory Assistance 124YES (124937) Flagfall $1.50, plus 12c / min Unlimited 5GB Plus Directory Service c / per min Unlimited 5GB Plus International Call Inclusion 300 minutes of standard calls to 32 Top Destinations (as listed in Appendix 1) Unlimited 5GB Plus Call Diversion 12c / min, plus 20c / min surcharge Unlimited 5GB Plus Call Diversion International International call diversions will be charged at the applicable international rate plus a surcharge of 20c per min Unlimited 5GB Plus Calling Card Services Some Calling Card services will be charged as a special number on either a per minute or per call basis, and may be excluded from a given amaysim product plan. Please check with your Calling Card provider for more details on call connection fees. Unlimited 5GB Plus Domestic Video Calling 49c / min Unlimited 5GB Plus International Video Calling $2.49 / min Unlimited 5GB Plus Satellite Calls* Price Range - flagfall - up to 33c call rate - from 95c per min to $12.45 per min, billing in 60/30 second increments *Satellite calls can be quite expensive and have different charges associated with the provider you are calling as well as the time of day that a call is made. Call forwarding diversions to Satellite services also attract extra charges. Please contact us directly for more information of 28 -

18 7.8 Unlimited 8GB amaysim Plan Call Type / Services Fee / Charge Unlimited 8GB Minimum cost per 30 days $49.90 / 30 days Unlimited 8GB amaysim Mobile Network Unlimited Unlimited 8GB Voic Retrieval Unlimited Unlimited 8GB National Fixed Line Unlimited Unlimited 8GB National Mobile Networks Unlimited Unlimited 8GB Flagfall None Unlimited 8GB SMS amaysim to amaysim Unlimited Unlimited 8GB National SMS Unlimited Unlimited 8GB National MMS Unlimited Unlimited 8GB International SMS (included countries) Unlimited standard SMS to 32 Top Destinations (as listed in Appendix 1) Unlimited 8GB International SMS (excluded countries) 25c / standard SMS Unlimited 8GB International MMS 75c / standard MMS Unlimited 8GB Premium SMS (e.g. to numbers) depending on 3rd party charges Unlimited 8GB Included data 8 GB Unlimited 8GB Data (pay as you go) 7.2c / MB Unlimited 8GB Additional data can also be purchased with a MOBILE See Mobile Broadband at section 6.7 BROADBAND Data Pack, see price table below, conditions apply Unlimited 8GB Unlimited Unlimited 8GB amaysim Service Team Short Dial Codes: 567, 568, 569 Free in Australia Unlimited 8GB amaysim Recharge Short Dial Code IVR: 555 Free in Australia Unlimited 8GB Emergency Calls (000, 112) Free in Australia Unlimited 8GB 18 Numbers Free in Australia Unlimited 8GB 15 Numbers Unlimited Unlimited 8GB 13 Numbers Unlimited Unlimited 8GB 19 Numbers Calls to 19 Numbers are blocked Unlimited 8GB Directory Assistance 124YES (124937) Flagfall $1.50, plus 12c / min Unlimited 8GB Directory Service c / per min Unlimited 8GB International Call Inclusion 300 minutes of standard calls to 32 Top Destinations (as listed in Appendix 1) Unlimited 8GB Call Diversion 12c / min, plus 20c / min surcharge Unlimited 8GB Call Diversion International International call diversions will be charged at the applicable international rate plus a surcharge of 20c per min Unlimited 8GB Calling Card Services Some Calling Card services will be charged as a special number on either a per minute or per call basis, and may be excluded from a given amaysim product plan. Please check with your Calling Card provider for more details on call connection fees. Unlimited 8GB Domestic Video Calling 49c / min Unlimited 8GB International Video Calling $2.49 / min Unlimited 8GB Satellite Calls* Price Range - flagfall - up to 33c call rate - from 95c per min to $12.45 per min, billing in 60/30 second increments *Satellite calls can be quite expensive and have different charges associated with the provider you are calling as well as the time of day that a call is made. Call forwarding diversions to Satellite services also attract extra charges. Please contact us directly for more information of 28 -

19 7.9 Mobile Broadband amaysim Data Pack Monthly Charge Expiry 1.0 GB Data Pack $9.90 Valid 30 Days 2.5GB Data Pack $19.90 Valid 30 Days 4 GB Data Pack $29.90 Valid 30 Days 10 GB Data Pack $99.90 Valid 365 Days - 19 of 28 -

20 Appendix 1 Amaysim Price Table Appendix 1 International Rates - Top Destinations Country Charge (inc GST) Country Code Austria 11c per min 43 Bangladesh 12c per min 880 Cambodia 11c per min 855 Canada 6c per min 1 Chile 29c per min 56 China 6c per min 86 Croatia 29c per min 385 France 6c per min 33 Germany 6c per min 49 Greece 15c per min 30 Hong Kong 6c per min 852 Hungary 49c per min 36 Indonesia 15c per min 62 India 6c per min 91 Ireland 15c per min 353 Italy 6c per min 39 Japan 19c per min 81 Malaysia 6c per min 60 Netherlands 29c per min 31 New Zealand 6c per min 64 Pakistan 9c per min 92 Philippines 15c per min 63 Poland 20c per min 48 Singapore 6c per min 65 South Africa 8c per min 27 South Korea 9c per min 82 Taiwan 12c per min 886 Thailand 6c per min 66 Turkey 20c per min 90 UK 6c per min 44 USA 6c per min 1 Vietnam 10c per min of 28 -

21 Appendix 2 Amaysim Price Table Appendix 2 International Rates Full Country List Country Charge (inc GST) Country Code Afghanistan 49c per min 93 Albania 49c per min 355 Algeria 49c per min 684 American Samoa 6c per min 376 Andorra 49c per min 244 Angola 29c per min 244 Anguilla 49c per min Antarctica $2.99 per min 672 Antigua & Barbuda 29c per min 268 Argentina 29c per min 54 Armenia 49c per min 374 Aruba 49c per min 297 Ascension Island 99c per min 247 Austria 11c per min 43 Azerbaijan Republic 49c per min 994 Bahamas 19c per min Bahrain 19c per min 973 Bangladesh 12c per min 880 Barbados 49c per min Belarus 49c per min 375 Belgium 29c per min 32 Belize 49c per min 501 Benin 49c per min 229 Bermuda 19c per min Bhutan 29c per min 975 Bolivia 29c per min 591 Bosnia & Herzegovina 49c per min 387 Botswana 49c per min 267 Brazil 29c per min 55 Brunei 19c per min 673 Bulgaria 99c per min 359 Burkina Faso 49c per min 226 Burundi 29c per min 257 Cambodia 11c per min 855 Cameroon 49c per min 237 Canada 6c per min 1 Cape Verde 99c per min 238 Cayman Islands 49c per min 345 Central African Republic 99c per min 236 Chad 49c per min of 28 -

22 Appendix 2 Country Charge (inc GST) Country Code Chile 29c per min 56 China 6c per min 86 Colombia 29c per min 57 Comoros Island 99c per min 269 Congo 99c per min 242 Cook Islands 99c per min 682 Costa Rica 29c per min 506 Croatia 29c per min 385 Cuba $1.99 per min 53 Cyprus 29c per min 357 Czech Republic 29c per min 420 Denmark 29c per min 45 Diego Garcia $1.99 per min 246 Djibouti 99c per min 253 Dominica Islands 49c per min Dominican Republic 29c per min East Timor $1.99 per min 670 Ecuador 49c per min 593 Egypt 29c per min 20 El Salvador 49c per min 503 Equatorial Guinea 49c per min 240 Eritrea 49c per min 291 Estonia 49c per min 372 Ethiopia 49c per min 251 Faeroe Islands 99c per min 298 Falkland Islands 99c per min 500 Fiji 29c per min 679 Finland 29c per min 358 France 6c per min 33 French Polynesia 49c per min 689 Gabonese Republic 49c per min 241 Gambia 99c per min 220 Georgia 29c per min 995 Germany 6c per min 49 Ghana 29c per min 233 Gibraltar 49c per min 350 Greece 15c per min 30 Greenland 99c per min 299 Grenada 49c per min 473 Guadeloupe 99c per min 590 Guam 19c per min 671 Guantanamo Bay 99c per min Guatemala 29c per min of 28 -

23 Appendix 2 Country Charge (inc GST) Country Code Guiana French 99c per min 594 Guinea Bissau 99c per min 245 Guinea Republic 99c per min 224 Guyana 49c per min 592 Haiti 49c per min 509 Honduras 49c per min 504 Hong Kong 6c per min 852 Hungary 49c per min 36 Iceland 49c per min 354 India 6c per min 91 Indonesia 15c per min 62 Iran 29c per min 98 Iraq 29c per min 964 Ireland 15c per min 353 Israel 19c per min 972 Italy 6c per min 39 Ivory Coast 49c per min 225 Jamaica 49c per min 876 Japan 19c per min 81 Jordan 19c per min 962 Kazakhstan 19c per min 7 Kenya 22c per min 254 Kiribati 99c per min 686 Kuwait 29c per min 965 Kyrgyzstan 29c per min 996 Laos 19c per min 856 Latvia 29c per min 371 Lebanon 15c per min 961 Lesotho 49c per min 266 Liberia 49c per min 231 Libya 49c per min 218 Liechtenstein 99c per min 423 Lithuania 29c per min 370 Luxembourg 29c per min 352 Macau 19c per min 853 Macedonia 49c per min 389 Madagascar 49c per min 261 Malawi 29c per min 265 Malaysia 6c per min 60 Maldives 99c per min 960 Mali 49c per min 223 Malta 49c per min 356 Mariana Islands 19c per min of 28 -

24 Appendix 2 Country Charge (inc GST) Country Code Marshall Islands 49c per min 692 Martinique 49c per min 596 Mauritania 99c per min 222 Mauritius 29c per min 230 Mayotte Island 99c per min 262 Mexico 29c per min 52 Micronesia 49c per min 691 Moldova 49c per min 373 Monaco 49c per min 377 Mongolia 29c per min 976 Montenegro 29c per min 382 Montserrat 49c per min 664 Morocco 49c per min 212 Mozambique 49c per min 258 Myanmar 62c per min 95 Nakhodka 19c per min 7 Namibia 49c per min 264 Nauru $1.99 per min 674 Nepal 29c per min 977 Netherland Antilles 29c per min 599 Netherlands 29c per min 31 New Caledonia 49c per min 687 New Zealand 6c per min 64 Nicaragua 49c per min 505 Niger 49c per min 227 Nigeria 29c per min 234 Niue Island $1.99 per min 683 Norfolk Island $1.99 per min 672 North Korea 99c per min 850 Norway 29c per min 47 Oman 49c per min 968 Pakistan 9c per min 92 Palau 49c per min 680 Panama 29c per min 507 Papua New Guinea 99c per min 675 Paraguay 29c per min 595 Peru 29c per min 51 Philippines 15c per min 63 Poland 20c per min 48 Portugal 29c per min 351 Puerto Rico 19c per min Qatar 49c per min 974 Republic Of Moldova 49c per min of 28 -

25 Appendix 2 Country Charge (inc GST) Country Code Reunion 99c per min 262 Romania 29c per min 40 Russian Federation 19c per min 7 Rwanda 29c per min 250 Sakhalin 19c per min 7 San Marino 99c per min 378 Sao Tome & Principe $1.99 per min 239 Saudi Arabia 29c per min 966 Senegal 49c per min 221 Serbia 29c per min 381 Seychelles 19c per min 248 Sierra Leone 99c per min 232 Singapore 6c per min 65 Slovakia 49c per min 421 Slovenia 49c per min 386 Solomon Islands $1.99 per min 677 Somalia 99c per min 252 South Africa 8c per min 27 South Korea 9c per min 82 South Sudan 99c per min 211 Spain 29c per min 34 Sri Lanka 15c per min 94 St Helena 99c per min 290 St Kitts & Nevis 49c per min 869 St Lucia 49c per min 758 St Pierre & Miquelon 49c per min 508 St Vincent & Grenadines 49c per min 784 Sudan 49c per min 249 Surinam 49c per min 597 Swaziland 49c per min 268 Sweden 15c per min 46 Switzerland 24c per min 41 Syria 29c per min 963 Taiwan 12c per min 886 Tajikistan 29c per min 992 Tanzania 29c per min 255 Thailand 6c per min 66 Togolese Republic 99c per min 228 Tokelau $1.99 per min 690 Tonga 49c per min 676 Trinidad & Tobago 29c per min Tunisia 99c per min 216 Turkey 20c per min of 28 -

26 Appendix 2 Country Charge (inc GST) Country Code Turkmenistan 29c per min 993 Turks & Caicos Islands 49c per min Tuvalu 99c per min 688 Uganda 29c per min 256 UK 6c per min 44 Ukraine 29c per min 380 United Arab Emirates 15c per min 971 Uruguay 49c per min 598 USA 6c per min 1 Uzbekistan 29c per min 998 Vanuatu 99c per min 678 Vatican City 6c per min 39 Venezuela 29c per min 58 Vietnam 10c per min 84 Virgin Islands (Br) 49c per min Virgin Islands (Us) 19c per min Wallis & Futuna $1.99 per min 681 Western Samoa 49c per min 685 Yemen Arab 49c per min 967 Zaire 49c per min 243 Zambia 49c per min 260 Zimbabwe 49c per min of 28 -

27 Appendix 3 Amaysim Price Table Appendix 3 International Roaming Roaming Rates Charge Type Zone 1 Zone 2 Sat, Aero & Maritime Make voice calls within the same zone (per minute) Make voice calls outside of the zone you are in (per minute) Make Voice Calls $1.00 $2.00 $4.00 Make Voice Calls $1.00 $2.00 $4.00 Receive voice calls (per minute) Receive Voice Calls $1.00 $2.00 $4.00 Voic Deposit (per minute) Voic $1.00 $2.00 $4.00 Video Calls Not Available Not Available Not Available Connection Charge Flag Fall $0.00 $0.00 $0.00 Send SMS (per 160 characters) $0.50 $1.00 $1.00 SMS Receive SMS $0.00 $0.00 $0.00 MMS to an Australian number (per message) MMS to a non-australian number (per message) MMS Standard domestic MMS rate Standard domestic MMS rate Standard domestic MMS rate Standard international MMS rate Standard international MMS rate Standard international MMS rate GPRS/3G Data Data / 10KB $0.005 $0.01 $0.155 All rates listed are in $AUD. Voice Call rates are shown per minute and charged with an increment of 60 Secs. GST does not apply to roaming charges (with the exception of the standard SMS, MMS, international SMS and international MMS rates). Sat, Aero & Maritime refers the usage as described in section Satellite, Aero & Maritime - 27 of 28 -

28 Appendix 3 International Roaming Zones Zone 1 Countries Albania Denmark Ireland Monaco Russia Thailand Armenia Estonia Italy Nauru Samoa Timor-Leste Austria Fiji Japan Netherlands Serbia Tonga Bangladesh Finland Korea New Zealand Singapore Turkey Belgium France Latvia Norway Slovakia Ukraine Cambodia Germany Lithuania Pakistan Slovenia United Kingdom Canada Greece Luxembourg Papua New Guinea Spain US Virgin Islands China Hong Kong Macau Philippines Sri Lanka USA Croatia Hungary Macedonia Poland Sweden Uzbekistan Cyprus India Malaysia Portugal Switzerland Vanuatu Czech Republic Indonesia Malta Puerto Rico Taiwan Zone 2 Countries Anguilla Bermuda Ghana Kenya South Africa Vietnam Antigua & Barbuda Brazil Grenada Mexico St. Kitts and Nevis Uruguay Argentina Cayman Islands Haiti Oman St. Vincent & the Grenadines Aruba Dominica Israel Panama Turks & Caicos Barbados Egypt Jamaica Saudi Arabia UAE - 28 of 28 -