Why Alcatel-Lucent? 10 reasons supported by our client references. Cliff Warder March, All Rights Reserved Alcatel-Lucent 2006, #####

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1 Why Alcatel-Lucent? 10 reasons supported by our client references Cliff Warder March, 2008

2 Why Alcatel-Lucent? Ten things you and your customers might not know about Alcatel-Lucent Dynamic Enterprise Solutions Portfolio. 1. Alcatel-Lucent is the number one provider of enterprise voice solutions in EMEA. Gartner & Canalys figures for Alcatel-Lucent seen as an innovator in security. Bell Labs patents and 6 noble prize winners Miercom rated Alcatel-Lucent converged voice and data solution most secure Multiple awards and nominations for the Non-Stop Laptop Guardian Infosecurity 2008 Multi Layer Network Security solution Alcatel-Lucent Brick 1200 Firewall and VPN winner Network Computing Alcatel-Lucent is rated best in class by Gartner Magic Quadrants Market Leader in Corporate Telephony EMEA Market Leader in Unified Communications EMEA 2007 Market Leader in Contact Centre EMEA Presentation Title Month 2006

3 Why Alcatel-Lucent? Ten things you and your customers might not know about Alcatel-Lucent Dynamic Enterprise Solutions Portfolio. 4. Alcatel Lucent recognised for leadership in Unified Communication and Contact Centre Solutions MyInstant Communicator recognised by Miercom Independent Lab tests February 2008 Interworking with multiple 3 rd party solutions; IBM, Microsoft, Workforce.com, SAP etc etc Gets integration with 40K + Microsoft users in real live banking deployment and with Microsoft in the US OmniTouch CC Premium Edition emerged as the best performing mid- market contact center solution among competitive CC systems from large manufacturers in Gartner test. Jan 2007 OmniTouch CC Premium Edition honoured for Innovation by TMC Labs 2007 #1 in Contact Center software (Gartner named Genesys as a leader in Contact Centre Infrastructure in North America, APAC and EMEA) 5. Alcatel-Lucent can demonstrate real customer convergence savings and green IT. Trafford MBC halved its telephony costs, from 4.6m to 2.3m. NDS Collaboration ROI in 6 months Alcatel-Lucent converged data centre saves 1m over 5 years from power reduction Alcatel-Lucent versus main convergence competitor saves 30% in power consumption 3 Presentation Title Month 2006

4 Why Alcatel-Lucent? Ten things you and your customers might not know about Alcatel-Lucent Dynamic Enterprise Solutions Portfolio. 6. Alcatel-Lucent Enterprise has numerous public sector success stories. NELMHT, Royal Brompton Hospital, Trafford MBC, Leicester C.C., Chelmsford B.C., Highways Agency, NHS Wales, Scottish Executive, Derby Police, Hertfordshire C.C., Cafcass, LB Barking and Dagenham, Thames Valley University, University of the West of England, Edge Hill University, and many more 7. Alcatel-Lucent Enterprise is a major player in the retail & tourism sector.. Dixon s, Thomas Cook, Wickes, Swintons, Radisson Hotels, Hilton, Argos, PC World, Homebase and more 8. Alcatel-Lucent Enterprise Data outperforms Competition. Alcatel Enterprise Data equipment selected for Mersey Tunnels project, based upon performance over Cisco. Alcatel-Lucent Omni Switch 9000 used by US Military as a benchmark for data centre switching Software upgrade from 10/100 to 100/1000 Common Mgt and Software across Omni Switch Range optimise performance and minimises OPEX Alcatel-Lucent Smart Continuous Routing ensures non stop routing even when components fail Tolly Group Data range demonstrates clear green IT with proven power savings versus competition 4 Presentation Title Month 2006

5 Why Alcatel-Lucent? Ten things you and your customers might not know about Alcatel-Lucent Dynamic Enterprise Solutions Portfolio. 9. Alcatel-Lucent optimises operational performance with recognised leadership of Software mgt solutions VitalQIP software won the Network World Clear Choice award for Best IP Management Solution (May 9, 2005) The VitalQIP /ENDFORCE Enterprise solution was a Secure Computing Magazine 2006 Award Finalist in the categories of Best Integrated Security Software and Best Enterprise Security Solution. VitalSuite Performance Management Software won the Network Testing Labs World Class Award for Best Network and Application Performance Management Solution (Sep 2006) IDC ranks VitalQIP software as the clear Market Leader in IP Address Management for the last 5 years 10. Alcatel-Lucent provides a complete portfolio for the Dynamic Enterprise Data, Security, Voice, Management Solutions, Contact Centre, Unified Comm s 5 Presentation Title Month 2006

6 UK & I Client Case Studies Flexible, scalable solution Management reports help management continue to improve service Complies with Government Telecommunications Contract End users enjoy faster help and improved service Fully resilient and redundant network Bandwidth requirements met at minimum investment levels High speed access to Internet resources for schools and citizens Deliver improved service levels to its citizens Improved citizen satisfaction through more efficiency and greater e- government functionality Enhanced productivity through higher network performance and availability Increased return on investment Reduced costs elimination of 3 rd party conferencing costs Quick Return of Investment Improved interaction between global sites No security compromise 3000 users Replacing a highly fragmented system with an integrated, cost-effective communications network, Offer travellers safer, more reliable journeys. Expand the network as required in the future and implement new technologies for smarter roads. Company has flexible technology for additional growth Productivity and profitability boosted by new efficiencies Information sharing and team working transformed 6 Presentation Title Month 2006

7 UK & I Client Case Studies 30m savings over 5 years Saving of over EUR 750,000 per year Centralised solution making management easier and more cost-effective Unified Management of 4 call centres Required future proof, robust and secure solution Reduced cost of inter-site communications State of the art voice and data network New sites and users can be easily integrated into the network Real-time collaboration between staff means that colleagues are more accessible Reduced operational costs Greater and easier accessibility for students and staff Improved staff productivity 7 Presentation Title Month 2006 In-house, centralised management of communications infrastructure Unblemished 10 year relationship Converged solution supporting: Calls answered faster and more reliably sites Greater visibility of call centre information data ports IP extensions Secure environment Potential 10,000 users

8 UK & I Client Case Studies Connecting 7 campuses Converged voice, video and data infrastructure Robust, Secure research network solution Improved collaboration among agents and council staff Improved network performance and productivity Wireless network for 30 sites Multi site connectivity Increase community security with IP CCTV Wireless connectivity Delivery of a competitive learning environment Delivery National Programme for IT to the bedside Robust infrastructure providing access to 150,000 records Secure wireless infrastructure Improved quality of experience for visitors Automatic failure detection and switch over Access to Wansbeck District Council network part of Shared Services agenda IP voice and collaboration Required phased migration Improved real-time staff interaction Higher standard of services to the student Secure, robust, easy to use wireless infrastructure students, 2000 staff, 3 campuses 8 Presentation Title Month Gigabit Backbone

9 Other customers include.. 9 Presentation Title Month 2006

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