Systems Management with Open Source
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- Darcy Watts
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1 Systems with Open Source Bernd Würth Phoenix Open Source Systems Conference th of May - Bolzano
2 Introducting NETWAYS
3 NETWAYS Expertise OPEN SOURCE SYSTEMS MANAGEMENT OPEN SOURCE DATA CENTER Monitoring & Reporting Configuration Service Knowledge Backup & Recovery High Availability & Clustering Cloud Computing Load Balancing Virtualization Database MANAGED SERVICES MONITORING HARDWARE CONFERENCES
4 NETWAYS Conferences Open Source Monitoring Conference October attendees (2011) Icinga / Nagios case studies & best practices Latest monitoring technologies & addons Open Source Data Center Conference April attendees (2012) Agile Infrastructures Devops & methods Databases Scalability & infrastructure
5 Community Involvement NETWAYS Addons NETWAYS Plugins Development Hosting Repository of Icinga / Nagios addons and plugins ~2000 projects
6 Systems
7 Systems Hardware User Capacity Security Problem Availability Storage Incident
8 Tools & Processes
9 Capacity Problem Capacity Incident Availability Deployment
10 Capacity - Tools Independent Tools Cacti Munin Graphite Nagios/Icinga Addons PNP4Nagios ingraph
11 Capacity PNP4Nagios
12 Capacity ingraph
13 Capacity ingraph
14 Capacity ingraph check_ingraph -H localhost -S "Current Load"! -P load1 -F average -f g s -24 -t 0 -w 10 -c 20!
15 Availability Problem Capacity Incident Availability Deployment
16 Availability - SLA SMART Principle Specific Measurable Achievable Relevant Timely
17 Availability - Business Process View Aggreation of different hosts and services Treeview of all important business processes and/or relations Drilldown
18 Availability Process Overview
19 Deployment Problem Capacity Incident Availability Deployment
20 Current State of IT Automation Manually Configure Golden Images All-or-nothing Software Packages Custom One-off Scripts for i in $(cat host.cfg) do ssh user@$i uname -a done
21 Deployment - How Puppet Works
22 Deployment Puppet Example
23 Graphical User Interface
24 Incident Problem Capacity Incident Availability Deployment
25 Incident - Tools Implement the most important ITIL processes Request Fullfilment Incident Problem Change Main features Assign ticket id no. Store history and comm. Assign to owner Track progress Priorisation & classification Resolve tickets Statistics & reporting
26 Incident Ticketing-Integration Integration w/ monitoring system Create tickets not mails Processing of alerts from monitoring system Resolve tickets if problem goes away Monitor ticketing system Availability Monitor service levels and reaction time Escalate tickets with high priority Integrate with CMDB Assign Tickets to CIs Integrate tickets into CI history
27 Problem Problem Capacity Incident Availability Deployment
28 Problem - Datasources Monitoring Ticketing CMDB Updates Nagios Icinga OpenNMS Zabbix Request Tracker OTRS Mantis idoit OCS Inventory GLPI Updian YaST RedHat Satellite Accounting Customerdata Traffic Bacula Backup SugarCRM OpenBravo
29 Problem - Key-Relations Monitoring Hostname CMDB Hostname Customer Updates Hostname Ticketing Contact Stammdaten Customer Contact
30 Example Incidents after update Ticketing Contact Customerdata Contact Customer CMDB Hostname Customer select incident, contact, customer, hostname from ticketing, customerdata, cmdb, updates where ticketing.contact = customerdata.contact and customerdata.customer = cmdb.customer and cmdb.hostname = updates.hostname where updates.hostname = updated group by update Updates Hostname
31 Problem - Reporting Report generation using Open Source Tools Jasper Pentaho Birt Advantages Automatic report generation and distribution Data aggregation using different datasource Multiple formats out of the box
32 Samplereport
33 Big Picture Problem Capacity Incident Availability Deployment
34 ITIL Lifecycle
35 Questions & Answers
36 Q&A? NETWAYS GmbH Deutschherrnstrasse Nuremberg Tel: Fax: Question & Answer Twitter: twitter.com/netways Blog: blog.netways.de
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