Passenger Information and Entertainment

Transcription

1 Passenger Information and Entertainment FOR RAIL TRANSPORT

2 The next station displayed aboard a Citadis tramway in Lyons (France) Platform Passenger Information displays in the Lausanne metro, line M2 Infotainment solutions for your passengers Alstom offers the real-time information and entertainment systems you need to keep your passengers well-informed and entertained while in transit. Our Information and Communication Technology (ICT) solutions deliver these benefits via a system architecture that covers all rail transport environments: stations, railway infrastructure, trains, depots and control centers. It is designed to work with other functions including Security, Network & Telecoms and Control & Monitoring to maximize operational efficiency. What rail operators need, what passengers want Today s mainline and urban rail networks are beginning to supplant airline routes and individual cars. The renewed ascent of rail should continue well into the century if rail operators can meet new regulatory requirements and high passenger expectations for quality service. ICT developments play a key role. Advanced ICT systems allow you to welcome passengers, including the mobility impaired, and to attract a broader customer base by satisfying passenger appetites for hightech amenities. These include general or interactive travel and safety information in real-time, throughout their trips, continuous WiFi connections for and internet aboard trains, and even train intranet with audio and video channels with personalized content. Smart investments Good for attracting business, new generation Passenger Infotainment system solutions also make good business sense: they bring you new means of improving internal business operations in terms of punctuality, maintenance efficiency, rolling stock availability and staff communications. Investing in obsolescence-proof backbone technology with modular subsystems is a cost-effective decision for a long service life. Such modularity facilitates integration, configuration and later upgrades. An ICT system can integrate all Security & Communications subsystems and Passenger Information & Entertainment modules in a common architecture. Operators can use existing IT and telecom infrastructure and services already deployed. Choosing an advertising-based solution can help offset initial investment and operating costs. Technology and expertise at your service Alstom can provide you with the technology and expertise you need to modernize your rail networks. We have a solid track record in designing, installing and maintaining information processing and transmission systems for every rail environment: trains, stations, tracks & tunnels, depots and control centers. We work with maintenance and infrastructure contractors and also in partnerships with telecom, internet and other service providers. 2 Alstom Transport Alstom Transport 3

3 an INTEGRATED PASSENGER INFOTAINMENT SOLUTION Six reasons to always consult Alstom for your Passenger Information & Entertainment solutions 1. scalable and upgradeable in trains and stations: our Passenger Infotainment System solutions provide functions ranging from basic public address and Passenger Information up to the most advanced internet-on-board and mobile telecom services at 300 km/h. 2. Long-lasting and reliable service: our equipment is designed to last. Some of the 70 applications now in daily service worldwide have a lifespan of 15 years or more. All meet INTEGRATED CONTROL AND SECURITY CENTER LUGGAGES WITHOUT LEGEND new European and US standards for visual and audio communications for passengers with disabilities. 3. Internet Protocol for easy integration: Passenger Information Display our IP-based system solutions allow us to easily integrate equipment of any make, now or later, in all types of trains, stations and control centers. Intercom Surveillance Camera 4. shared architecture: we use a common platform for our Passenger Infotainment and Security applications to maximize operational efficiency. At-seat Audio 5. Experience and expertise: Infotainment Display our field engineers are among the most experienced in designing, Kiosk installing and maintaining information communications systems for rail. Wireless Communications : Secure Radio & Public Wi-Fi 6. Advanced technology for all needs: our Infotainment system solutions At-seat TV / Video-on-demand integrate the most advanced technology. They can be tailored to any make of train or rail environment and work with Seat Reservation Displays existing telecom or IT infrastructure. 4 Alstom Transport Alstom Transport 5

4 System architecture Control Center Integrated Control and Security Center Information System REDUNDANT SERVERS REDUNDANT FRONT END PROCESSORS (FEPs) CONTROL & MONITORING PASSENGER INFORMATION SECURITY NETWORKS & TELECOMS ATS CCTV / Intelligent Video System Fixed Networks Operations Decision Support & Incident Management System Infrastructure SCADA Passenger Information Access Control Telephony & Intercom Operations Management Multimedia Portal Intrusion Detection Wireless Networks Messaging Exchange System Maintenance Content Management Fire & Smoke Detection Time Distribution OPERATIONS MAINTENANCE CONFIGURATION WAN Rail Infrastructure Information System Train Information System Dynamic Strip Map Display in the Barcelona Metro Overhead Passenger Information on Civia II suburban trains (Spain) Remote Terminal Unit (RTU) Remote I/O ATC INTERLOCKING POWER SUPPLY VENTILATION ANCILLARIES WIRELESS SERVICES LOCAL OPERATIONS CONTROL & MONITORING ATC WIRELESS SERVICES TRACTION CONTROLLER AUXILIARY CONTROLLER REMOTE I/O MODULE DRIVER DISPLAY Train Control & Monitoring System (TCMS) Real-time solutions for every rail environment As urban or mainline rail operators, you are looking to improve your passengers travel experience by offering onboard multimedia content. These real-time solutions can also have applications useful to your train and station staff. Alstom offers a full range of products and systems Infrastructure Controllers Passenger Information Clock Multimedia Portal CCTV / Intelligent Video System Fire & Smoke Detection Access Control Intrusion Detection / Perimeter Monitoring Network Switch & Gateway Telephony & Intercom Access Point PUBLIC ADDRESS ACCESS CONTROL TELEPHONY PASSENGER INFORMATION CCTV INTERCOM EMERGENCY CALL INFOTAINMENT INTRUSION DETECTION WIRELESS ANTENNA CLOCK FIRE & SMOKE DETECTION Station / Depot / Track KIOSK WIRELESS INTERNET PASSENGER INFORMATION SECURITY NETWORKS & TELECOMS PUBLIC ADDRESS INTERCOM EMERGENCY CALL WIRELESS INTERNET Central station PASSENGER INFORMATION INFOTAINMENT ROOF WIRELESS & GPS ANTENNAS Train AT-SEAT AUDIO ACCESS CONTROL CEILING WIRELESS ANTENNA SEAT RESERVATION SEAT RESERVATION FIRE & SMOKE DETECTION MULTIPLE UNIT GATEWAY KIOSK CCTV ETHERNET SWITCH Passenger Information Automatic Vehicle Location (AVL) Multimedia Portal CCTV / Intelligent Video System Fire & Smoke Detection Access Control Modems Network Switch & Gateway Access Points Intelligent Mobile Router Trainborne Controllers for integration at specific points within your rail network (train, station, control center). They can be installed as either a full system covering all areas, or as Passenger Information and Entertainment alone or with other functions. Live television throughout the Atlanta subway (USA) Our Passenger Information System s architecture covers three distinct environments: trains, fixed installations (stations, depots, track & tunnels) and the control center. This system architecture is shared and integrated with three other functions for control and operations: Security Control & Monitoring (train traffic, energy supply) Network & Telecom infrastructure The system is modular and upgradeable, offering customers multiple options: an operator may choose to equip a single environment and later equip others, or deploy one of the four functions and interface it with other functional areas already at work, knowing that a migration path exists for a later, fully integrated system solution. The system is scalable and configurable to an expanding rail network. The equipment in an Alstom Security system is either designed and manufactured in-house or sourced from reliable suppliers. All equipment conforms fully to rail transport environment standards. 6 Alstom Transport 6A Alstom Transport 6B Alstom Transport

5 Alstom Information and Entertainment Systems in the world Train-borne Passenger Information system, Coradia Nordic regional commuter trains (Sweden) An integrated station and train Passenger Information System in the Santiago de Chile Metro, Line 1 Continuous WiFi connection aboard the New Pendolino for Trenitalia (Italy) Trains Operations Control Center All of our rolling stock is designed with a train-borne Ethernet network, which provides a means of data transmission for Passenger Information and Entertainment on trains as well as security throughout the entire network. Our experts can also install onboard security equipment and train-ground communications systems on existing fleets, whether supplied by Alstom or another manufacturer. Among the equipment that can be integrated into one of our solutions are public address systems, passenger information screens, at-seat audio & video, seat reservations, internet connections, operator intranet and entertainment programming. Stations We also offer a range of public address equipment, passenger information displays, entertainment and advertising displays, information kiosks and clocks. Communications/Data Transmission A train-borne Ethernet network integrates both our Passenger Infotainment and our Security solutions: visual displays, audio, sensors, data processing and transmission equipment, communicating to the ground-based backbone network by radio transmission or directly to the control center by satellite connection. Our range of Iconis Control Center Software programs run on standard PCs and Windows operating system. Solutions within a larger system Alstom pioneered rail signaling over 20 years ago, designing systems to prevent train collisions. Today, we offer ICT solutions for real-time information to complement our and other manufacturers traffic control management systems. To enhance the travel experience with onboard entertainment and WiFi connections, we have also developed a highly efficient full system solution, with our own and 3rd party products. Designed for modularity, our ICT technology can be tailored to meet your specific needs, either as an integrated system or as separate modules, in any rail context: trains, stations, tunnels, trackside, depots and control centers. Our Information Communications & Entertainment range uses the same ICT hardware and software platforms as our Security range, facilitating later upgrades. Atlanta Subway for MARTA, USA Santiago Metro line 1, Chile Passenger Information Communication System The Santiago transit authority had several specific goals in adding a Passenger Information Communication System to metro line 1 s fleet of 17 trains and 24 stations: firstly, to interface with the SCADA system for information concerning train times and arrivals and provide automatic station-stop announcements. It also had to provide the means for train drivers to be able to send emergency messages from their cabs to passenger displays. Alstom was chosen to supply and install this integrated station and train Passenger Information System, which can also be used for infotainment. Atlanta Subway for MARTA, USA Passenger Information Communication System with advertising To provide its subway riders with real-time messaging and live TV and radio broadcasts, MARTA, the transit authority for Atlanta, Georgia (USA), decided to go with a self-financing Passenger Information solution. This onboard advertising system is the first in North America to use TV-based technology to broadcast audio and visual content to passengers, who use individual, vandalism-proof LCD screens to choose between videos or audio-only music and news channels. MARTA selected Alstom technology for the new broadcast system, and to replace the trains former communication system. HIGH-SPEED TRAIN for Trenitalia, Italy Infotainment onboard On their new-generation fleet of Pendolino high speed tilting trains, national operator Trenitalia wanted to offer passengers travel amenities on a par with in-flight services. Along with the new interior design, seating and bar car, they opted for an advanced Passenger Information and Entertainment System. This upgradeable system features digital public address system, programmable seat-reservation displays and multi-media entertainment including movies and at-seat audio channels as well as a WiFi intranet. Alstom provided this system, judged by Trenitalia as the best value in technology. TGV east for SNCF, France Internet onboard SNCF customers, accustomed to its high-speed service, expect cutting-edge technology. Today, this means trains with the latest onboard IT amenities: SNCF has introduced an on-board web service providing a constant, unbroken connection even at 320 km/h. TGV East passengers can consult their or visit a three-language site offering news, reservations, access to the web and more. As part of the consortium that provided the system, Alstom supplied and installed the train-borne WiFi network and servers, roof-mounted antennas and WiFi access points in each car. The WiFi equipment meets European standards and can work throughout the EU. The system can be upgraded to a train-borne Ethernet network (now standard in all new Alstom trains). Deployment on the TGV East fleet will begin by early TGV East for SNCF (France) Alstom Transport 7 8 Alstom Transport Alstom Transport 9

6 Our Information and Entertainment Systems within Alstom s global offer A common architecture Our Information Communication and Entertainment products use the same network and data-transmission platforms as our Security range. Both can be integrated into a rail control system from our Urbalis or Atlas ranges for urban or mainline operations, or with a rail control system manufactured by a third party. Station utilities of all kinds Alstom equips stations with a wide range of utilities supplied by third parties: platform screen doors, ventilation systems, elevators & escalators, ticketing systems and more. We have broad experience in integrating and optimizing rail station equipment. FULL RAIL CONTROL SOLUTIONS Along with Information Communication & Security systems, we also link train-control and remote-maintenance systems to control centers via networks and telecoms. We provide modular software and standard hardware for rail control centers, covering train traffic control and network safety, power management (SCADA) and operations supervision. LIFETIME SUPPORT We offer our customers maintenance service for all the systems and equipment we supply in trains, stations and control centers. Through its know-how and the excellence of its products, Alstom is shaping the future of energy and transport infrastructure and contributing to improving the living and working conditions of people throughout the world. Today, more than 65,000 people in 70 countries are making an active contribution to the growth and development of its business. 10 Alstom Transport

7 TRANS/BGENE/PASSINFOENTERMT/eng/Transv/10.08/FR/ ALSTOM ALSTOM, the ALSTOM logo, Citadis, Pendolino, Atlas, Urbalis and any alternative version thereof are trademarks and service marks of ALSTOM. TGV is a trademark of SNCF. The other names mentioned, registered or not, are the property of their respective companies. The technical and other data contained in this document is provided for information only. ALSTOM reserves the right to revise or change this data at any time without further notice. Graphic Design Seenk. Photo Credits: (c)alstom Transport / SNCF/ TOMA-C. Sasso / P. de Salabert / P. Guignard / R. Pavez / R. Vilalta / PURPLE-M. Sfreddo / MARTA / TRN-CBS Outdoor. Printed on PEFC (Programme for Endorsement of Forest Certification) certified paper. Europe, Middle East and Africa Alstom Transport 48, rue Albert Dhalenne Saint-Ouen Cedex France Phone: Latin America, Spain & Portugal Alstom Transport Paseo de la Castellana Madrid Spain Phone: Asia-Pacific Alstom Transport 24 Raffles Place #27-01 Clifford Centre Singapore Singapore Phone: North America Alstom Transportation 353 Lexington Ave. Suite 1100 New York NY USA Phone: