RFP No C074 Telecommunication Systems Support Services for the Metropolitan Washington Airports Authority

Transcription

1 Questions and Answers RFP No C074 Telecommunication Systems Support Services for the Metropolitan Washington Airports Authority Notice: Questions may have been edited for clarity and relevance. 1. Appendix 10 - Telecommunications Department Organization - Are the current Site Managers certified on the Avaya Switches? Answer: Irrelevant to your proposal. 2. Appendix 10 - Telecommunications Department Organization - Are the contractor positions currently staffed? Answer: Irrelevant to your proposal. 3. Appendix 10 - Telecommunications Department Organization There are (6) DCA Site Staff Technicians and (8) IAD Site Staff Technicians. What is the breakdown for certified Avaya switch and Outside Plant personnel in these numbers? Answer: Irrelevant to your proposal. 4. Please provide equipment serial numbers and bayface drawings. Answer: Both equipment serial numbers and bayface drawings will be available to the successful offeror. 5. Please clarify if backup power is to be covered in proposals. Answer: Battery backup is integral to the operation of the ACS. Engineering, sizing, monitoring, and occasional adjustments of it are included in the services required. The Authority does have a staff of qualified electricians to provide assistance, as requested. Services of qualified electricians should not be included in proposals. 6. To achieve cost savings, is it acceptable to remotely manage help desk and billing services requirements? Answer: Yes. The RFP does not specify where the services need to be performed. Page 1 of 25

2 7. Does the Prime Contractor in a team, whether Joint Venture or subcontractor relationship, have to be the Authorized AVAYA Partner? Answer: No. Proof of Avaya partner status must be provided in envelope 1: Representation Package. 8. Section X, Attachment 02, Evaluation Criteria, Envelope 3: Technical Proposal, Letter (e): Pertaining to the requirement that page margins be a minimum of 1 inch, may page margins of less than 1 inch be used for worksheets printed in landscape? Answer: Yes. 9. At minimum, an offeror must propose candidates for, and provide resumes for, four management positions - Program Manager, Site Manager-DCA, Site Manager-IAD, and Site Manager-PSSC? Answer: Yes. The Program Manager and the Site Managers are expected to be identified as Key Personnel. 10. Is it a correct assumption that the offeror does not have to offer candidates, in the proposal, for the positions titled Senior System Design Specialist and Telecommunications Billing Manager? Answer: Yes, the personnel proposed to perform those duties may or may not be designated as Key Personnel. 11. Is it a correct assumption that an offeror may offer additional Key Management Personnel subject to the provisions of Page VII-13, Section 27 of the RFP? Answer: Yes. 12. Is it a correct assumption that the minimum requirements for Airport Site Manager apply to both the site Manager-IAD and the Site Manager-DCA? Answer: Yes. 13. Is it a correct assumption that only the Site-Manager-PSSC is required to have all of the Avaya certifications listed under that position description? Answer: Yes. 14. Is it correct understanding that MWAA assumes that all Key Management Personnel proposed are assumed to be employees of the offeror unless otherwise identified? Answer: Yes. Page 2 of 25

3 15. If all Key Management Personnel are assumed to be employees of the offeror, what identification, and where, does MWAA wish if a proposed Key Management Person is other than a current employee? Answer: Current Job Title and Company can be added to the resume. 16. Section X, Attachment 02, Evaluation Criteria, Envelope 3: Technical Proposal, Section 1 Past Performance. At one place it states that the section is limited to 15 pages and in another it says that the section is limited to 12 pages. Which is correct? Answer: Past Performance is limited to 15 pages. See Amendment (004) 17. Section X, Attachment 02, Evaluation Criteria, Envelope 3: Technical Proposal, Letter (d). Does the requirement for 12 characters per inch apply to: a. Page headers and footers b. Graphics c. Tables Answer: See Amendment If a local company has filed for LDBE status and plans to be a subcontractor on this contract, is there a way to expedite the application process so the Prime Contractor can be sure of the LDBE status? Answer: Yes. For application status, contact the EOP office at Section X, Attachment 02, Evaluation Criteria, Envelope 3: Technical Proposal, Section 1 Past Performance, Subsection 1.2: Past Performance Project Descriptions and References: In regard to the Authority 30% LDBE subcontracting requirement and 30% MBE/WBE voluntary subcontracting goal, may the offeror submit one relevant subcontractor past performance reference along with the three required prime contractor past performance references? Answer: Yes. 20. Section X, Attachment 02, Evaluation Criteria, Envelope 3: Technical Proposal, B. Format and Instructions for Technical Proposal Preparation indicates that the Technical Proposal may not exceed 100 double-spaced, single sided pages. Please confirm that this is correct and that the Authority is not seeking a single-spaced, double sided (e.g. 50 pages) Technical Proposal. Answer: Correct. 21. Are both equipment serial numbers and bayface drawings available for review? Answer: No, equipment serial numbers and bayface drawings are not available. See response to question 4. Page 3 of 25

4 22. If the LDBE company is the Prime does that count toward the 30% goal? Answer: Yes, if the Prime is an LDBE that counts toward the LDBE goal. 23. Is it MWAAs intent that different people will be proposed for each of these categories (Transition, Base Personnel and Key Management)? If not, would it be reasonable to only include the resumes in one place and refer to them elsewhere? Would MWAA consider not including the resumes in the specified maximum page counts? Answer: Offerors should propose what they believe is best. Cross references are acceptable as resumes are included in the maximum page count. 24. Reference Attachment 02 Evaluation Criteria page 3 Envelope 3: Technical Proposal. Is it MWAAs intent in the requirement for numbering by page number and section number that the section number would correspond to the sections marked by a tab in hard copy, i. e. the first level of section numbers? Answer: Tabs may be utilized but are not a requirement. 25. Reference Attachment 02 Evaluation Criteria page 3 Envelope 3: Technical Proposal. Does the requirement for double spacing apply to Page headers, footers, graphics and tables? Answer: No. 26. Would the Metropolitan Washington Airports Authority consider an independent consulting firm to propose on just the Telecommunications Management Consulting Services Code? Answer: A contractor may be certified for any NAICS code identified in Exhibit C, but the proposal must cover the entire SOW. Incomplete submissions will be deemed nonconforming and will not be considered for review. 27. The information gained during the site visits was extremely valuable and has led to greater understanding of the offering but has left little time to create a sound proposal. Is it possible to extend the due date for this offer? Answer: See Amendments 002 and SOW Appendix 2 - Network Diagrams, Provide detail related to the ownership and maintenance responsibilities for the five Fujitsu 4800 SONET Muxs shown on the ACS- System Block Diagram Answer: The Verizon OC-12 SONET is an inter-airport network currently leased from Verizon. Verizon owns and maintains that equipment. ACS maintains only the Authorityowned SONET equipment (the two airport SONET networks). Page 4 of 25

5 29. SOW Appendix 2 - Network Diagrams, Provide detail related to the types and quantity of Local and Long Distance trunking circuits connected to the PBX nodes. (e.g., Analog Ground Start, T1 or PRI) Answer: There are nine (9) PRIs at Dulles and seven (7) PRIs at DCA for a total of 16 2 way PRIs providing access to the public switched telephone network (PSTN) to the airports. 30. SOW Appendix 2 - Network Diagrams, Provide detail related to the 9 Newbridge Networks Channels banks in use at DCA and IAD. Answer: The Airports Authority s Radio group utilizes this service which is not maintained or used by ACS. 31. Provide detail related to the maintenance contract status of the Avaya Meridian 1 equipment. Are the maintenance contracts between MWAA and Avaya? Please include the expiration date and mandated Avaya response times. Answer: No. The contract is purchased by the Authority but maintained between and by the Partner and Avaya. The current contract expires February Is the NetPlus software at the most current software release available? Answer: No. The Netplus software is V Is the NetPlus installation license for all functional modules offered by the software? Answer: The license is applicable to all functional modules. 34. RFP Attachment 2 Section 1, Envelope 3, f. Page 3, The Evaluation Criteria for the technical proposal states; "do not exceed one hundred (100), double-spaced, single sided pages." Will the Authority consider single-spaced or increasing the 100 page limit due to the doublespaced requirement? Answer: No. 35. RFP Attachment 2 Section 1 Page 4 The Evaluation Criteria contains a discrepancy in page limits for the Past Performance Section. Can you verify that the Past Performance section will be limited to 15 or 12 pages? Answer: See response to question 16. See Amendment (004) 36. Amendment of Solicitation 1 Section 2 Page 1, The Amendment clarifies the Technical Proposal requirement to use a minimum of 12 point font. May Offerors use 10 point font for Tables and/or Graphics - so long as the use of smaller fonts, remain legible and readable for reviewers? Answer: See response to question 17. Page 5 of 25

6 37. RFP Attachment 2 Section 2 Page 7 The Evaluation Criteria skips Sub-section it proceeds from Subsections 2.4 to 2.6. Answer: Section 2.6 has been renumbered as section 2.5. See Amendment (004) Addendum (001) 38. RFP Attachment 2 Section 2 Page 7 Sub-section 2.3 states: "No information need be supplied." May offerors eliminate this section from proposals to minimize space that can be dedicated to demonstrating the firm's technical capabilities? Answer: Yes. 39. If I m not on the planholder s list and I didn t attend the site visits, is it still possible for us to bid on the RFP? Answer: Yes, however registering for the Planholders list ensures your company receives notification of amendments which must be acknowledged as part of your submission. 40. Is it MWAAs intent that an offeror must, as a minimum, propose candidates for, and provide resumes for, four management positions-program Manager, Site Manager-DCA, Site Manager-IAD, and Site Manager-PSSC? Answer: Yes. See response to question Is it a correct assumption that the minimum requirements for Airport Site Manager apply to both the site Manager-IAD and the Site Manager-DCA? Answer: Yes. See response to question If proposed key individuals are not current employees (subcontractors) how should this be disclosed? Answer: These individuals should be identified in the proposal and disclosed at the end of the Key Personnel section. 43. Please confirm that the contractor is responsible to provide Operator services-411for MWAA staff and tenants. Answer: No, the ACS contractor is not responsible for this. 44. Please confirm that the contractor is responsible to provide directory/locator services for MWAA staff or tenants. Answer: Yes, the ACS contractor will be responsible to provide directory/locator services for MWAA staff or tenants. Page 6 of 25

7 45. Please confirm that the contractor is responsible to provide Adds, moves, and changes for customer premise equipment. Is that understanding of the requirements correct? Answer: Yes, the ACS contractor will be responsible to provide Adds, moves, and changes for customer premise equipment. 46. Do any of the tenants have their own PBX equipment? Answer: Yes. 47. Are any of the tenants currently using VOIP? Answer: No. 48. What is the maintenance/operational responsibility of the ACS support contractor to tenants with either PBX equipment or VOIP? Answer: Support is provided only to ACS customers. 49. Does MWAA maintain a stock of spare parts for all of the electronic equipment, Avaya PBXs, Fujitsu equipment, SONET equipment, etc.? Answer: The Authority maintains a limited stock for some but not all equipment. 50. Where is the Authority s ACS stock inventory and will the successful offeror take custody and manage that inventory? Answer: The inventory is on site and will be managed by the ACS contractor. 51. Will the contractor have to purchase or otherwise provide any spare parts under the auspices of the Base Services? Answer: No, the contractor will not purchase or provide spare parts under Base Services. 52. MWAA requires the offeror to be an Avaya partner, and presumably a source for Avaya spares, how does MWAA envision the necessary spares for the other equipment being procured in a timely manner? Answer: In emergencies, the contractor may be asked to purchase spare parts for other equipment. Routine spare parts procurements (excluding Avaya) will be handled by the Authority. 53. Does the contractor have to provide any depot maintenance, (i. e. telephone instruments, etc.) and is there available depot maintenance space? Answer: Yes, Space will be provided for the contractor to provide depot maintenance. Page 7 of 25

8 54. Based on the certifications in the sample job description provided in Appendix 8, the PSCC Site Manager is more of a technical hands-on type of manager rather than a public safety operational manager. Is that a correct understanding? Answer: Yes. 55. Is the contractor responsible for ALL cabling, conduits, etc., regardless of purpose, at both airports, and by inference that cabling associated with the Metro extension? Answer: Yes, with two exceptions: Where a tenant has contracted with another company for wiring within their leased space, and The Metro extension. 56. During the site visits, mention was made of a Continuity of Operations COOP Disaster Recovery DR site. The SOW says nothing about the contractor s maintenance or operational responsibility vis-a-vis that site. Given that this is a fixed price bid, please clarify the MWAA expectations of the contractor in this regard. Answer: Currently, there is no DR site. If the Authority decides to incorporate a DR site, this change will be incorporated via a modification to the contract. 57. Would MWAA consider an extension of the proposal due date? Answer: See Amendments 002 and SOW Page 26: Is MWAA going to continue to provide the test equipment in place today? Examples: T-Berds, OTDRs, handheld radios, optical meters, Firebird, Fusion Splicers, NetGear, Fluke. Answer: The Authority will provide all required test equipment. 59. Regarding the performance bond requirement, the solicitation calls for a 14 month base period with 4 annual option years. Since each option year is not guaranteed, would MWAA accept a performance bond at award for 14 months to cover the based period and that is renewable on an annual basis with the exercise of individual options, or does MWAA require the performance bond to be for the entire 5 years at contract award? Answer: Yes. A performance bond is required for the base service period and at the execution of each option year if exercised. 60. There appears to be additional Outside cable plant (OSP) conduit duct systems, copper cable and fiber-optic cable not covered and/or documented in the Statement of Work. Are OSP cable plant drawings and prints available, and is there an accurate count of footages of underground conduit, copper cable and fiber-optic cable available? Page 8 of 25

9 Answer: Sufficient information is documented in the SOW for proponents to respond to the RFP. Additional pertinent supplementary OSP plant drawings needed to perform the work required by this contract will be provided as needed to the successful offeror. Base Services includes all cable and conduit at both airports regardless of amount or distance. 61. Please provide an accurate count of manholes and hand-holes at IAD and DCA to be managed and maintained by the ACS Contractor? Answer: The ACS contractor will not be responsible for maintaining manholes and handholes. 62. During the visit of Dulles administrative area on the 2nd floor of Building 8, we observed the management of cable records in a system that appears to be separate from the Ventraq Netplus6 TMS. Would you please clarify what other system is being used to manage cable records? Answer: Netplus is the sole system approved by the Authority for copper and fiber. 63. Does the Authority plan to upgrade and/or add modules to the Netplus6 within the next five years? Answer: There are no firm plans to upgrade Netplus6 at this time. Future potential upgrades will be reviewed with the successful offeror. 64. During the visit of the PSCC telecom room in the 2nd floor of Hangar 5 at DCA, we noted the presence of a Cassidian/PlantCML Vesta E911 system that is not maintained as part of the current ACS contract. Would the Authority provide details as to who manages that system, its connections to the ACS, and the degree of responsibility to be assumed by the incoming ACS contractor? Answer: The Plant Vesta system itself is not part of the contract. The PSCC switch, cabling, and phones are part of the contract. While we believe it not to be relevant to this proposal, the Plant Vesta system is managed for the Authority by Verizon under a separate contract. 65. Is the ACS Help Desk primarily located at DCA, IAD, or are there Help Desk personnel located at both airports? Answer: The primary ACS Help Desk is located at DCA with trained backup personnel located at IAD. 66. There seems to be a discrepancy between the Appendix 1 and 2 in regards to the equipment supported. Appendix 1 lists seven (7) fiber remotes, but Appendix 2 depicts nine (9). Which is correct? Answer: Nine. See Amendment (004) Addendum (001) Page 9 of 25

10 67. Appendix 1 lists four (4) SONET Nodes, but Appendix 2 depicts seven (7) for DCA. Which is correct? Answer: 7 SONET. See Amendment (004) Addendum (001) 68. Appendix 1 lists five (5) SONET Nodes, but Appendix 2 depicts nine (9) for IAD including the Metro Complex, Tysons Tower and North Employee Node. Which is correct? Answer: 10 SONET for IAD and 7 SONET for DCA. See Amendment (004) Addendum (001) 69. In total it appears to be nine (9) switches and nine (9) fiber remotes to be maintained for all location instead of five (5) switches and seven (7) remotes as listed in Appendix 1. Is this correct? Answer: Total of 9 PBX and 9 Fiber remotes. See Amendment (004) Addendum (001) 70. Is the OC-12 intra-airport SONET at both IAD and DCA only running over MWAA-owned DDM-2000 equipment? Answer: Yes, this is correct. 71. In regards to section 03, Base Services, Item A, page 12, which states Accessing manufacturer level 3 support for Authority telecommunication switches (see Appendix 1), as needed. Does the Authority wish to have Avaya PASS quoted as part of the solution or will the Authority purchase PASS separately once the contract is awarded? Answer: The contractor will negotiate pricing with AVAYA and submit the price to the Authority. The Authority will pay the contractor direct for the cost of the maintenance agreement to order from Avaya. 72. Does the Authority currently receive Avaya PASS via the current contract? If yes, when does the current annual PASS agreement expire? Answer: Yes, the current annual PASS (Basic) agreement will expire in February Please reference Section A, Base Services, of the MWAA Pricing Schedule. In regard to the Base Services annual fee subtotal, will the Authority please clarify if Other Direct Costs (such as vehicles, tools, and test equipment) need to be included in the rates for each position or is it permissible to add additional line items to the pricing table to define these costs? Answer: All costs must be included in the fully loaded hourly rates. 74. Please reference Section B, Supplemental Consulting Services, of the Price Schedule. Is there a requirement to provide labor rates for consulting service classifications? Answer: Yes, labor rates are required for proposed supplemental consulting services. Page 10 of 25

11 75. Please reference Appendix 5, Hours of Operation, and Appendix 7, Performance Standards, of the Statement of Work as related to ACS Tech Support. Clarify the reasoning for 9 PM being the breakpoint for performance standards? Answer: Appendix 7 provides example Performance Standards and a format for describing them. The examples listed are not expected to be the exact Performance Standards you submit as your response. 76. Confirm that 9 p.m. to 12 p.m. and 12 p.m. to 7 a.m. as a metric for Major Alarm on-site response as well as 8 a.m. to 12 p.m. as a metric for ACS Tech Support hours staffed on Saturday? Answer: See response to question In Hours of Operation Appendix 5, line item no. 4, the ACS Systems Administrator shows a 44 hour work week as follows, Monday through Friday from 8:30 AM to 5:30 PM and then 8:00 AM to noon on Saturday. Can the Saturday schedule be worked either by another qualified individual onsite or supported remotely or is the ACS Systems Administrator required to work the 44 hour, 6 day week as defined in Appendix 5? Answer: The Hours Staffed (Saturday) should have read On Call. See Amendment (004) Addendum (001) 78. Are the marketing and promotional services noted in Section 1 statement of purpose and in 04 supplemental services item C supplemental consulting services of the SOW to be included in the base services or paid as supplemental consulting service issued as a task order under the contract. Answer: The Program Management and Site Management sections of the Statement of Work describe the marketing efforts included in Base Services. Major promotional campaigns or creation of new services identified may require a Supplemental Services project. 79. In addition to the NetPlus maintenance support does Ventraq provide a help desk function that could be utilized to assist in non maintenance activities? Answer: No. 80. Is MWAA seeking a service level type agreement or specific quantities of resources as listed in Appendix 10 of the SOW? If a service level is required can MWAA define the personnel requirements for onsite support during the evening and Saturday hours? Answer: Appendix 10 provides information on the current staffing levels in place. Offerors are to document both the planned staffing levels and performance standards they propose to meet the requirements of the Statement of Work. Page 11 of 25

12 81. Will MWAA continue to provide the replacement parts from inventory for repair and expansion as stated in section 04 B supplemental parts services of the SOW? Answer: The Authority funds replacement parts. Section 04 A describes supplemental parts services. See questions 50, 51, and 52 above. 82. Can MWAA provide the number of vehicles required or which service personnel will require a service vehicle? Answer: No; this is up to the offeror to decide. 83. Will MWAA provide switch serial numbers for switching systems in order to obtain a support quote form Avaya? If not will Avaya provide the support charges to contractors responding to this solicitation? Answer: See Appendix 1 in the Statement of Work for a listing of equipment (including model identification). Serial numbers will be provided to the successful offeror. The Avaya Pass Contract is currently provided through the incumbent. It expires in February The Contractor will need to discuss with Avaya if the contract is transferable. 84. In Appendix 4 of the SOW Work Order Trouble Ticket Monthly Summary, can MWAA provide monthly counts for Outside Plant Troubles and Outside Plant work orders? Answer: All Trouble and Work Order Tickets are generic. There is no distinction between OSP and plenum cable. The successful offeror will be expected to repair all problems. 85. In Appendix 5 of the SOW Hours of Operation could MWAA clarify the difference between ACS Technical Support and ACS System Support? Answer: Technical support is provided by the contractor. System support is provided under the Avaya PASS agreement. See the Statement of Work sections 03 C and 03 D. 86. Will MWAA provide monthly counts for Outside Plant Troubles and Outside Plant Work Orders? Answer: No. See response to question Will MWAA clarify the difference between ACS Technical Support and ACS System Support? Answer: See response to question Does MWAA want the proposals to be double-spaced? Answer: See response to question 20. Page 12 of 25

13 89. Is there historical data relating to Copper and Fiber facilities? Answer: Yes, it is stored in NetPlus. 90. Dulles is governed by two jurisdictions, Fairfax and Loudon County, what is the established protocol? Answer: Work done in the Fairfax County portion of Dulles is considered to have been done in Fairfax; work done in the Loudoun County portion of Dulles is considered to have been done in Loudoun. The Authority Engineering Departments handle all permits. 91. How are permits handled? What is the typical turn around and cost? Answer: All permits are issued by the Airports Authority s codes department. There are no costs associated with obtaining permits. Turn-around time may vary for issuance of permits. 92. Are the duct bank, manhole and OSP records current? Answer: Yes. 93. Are there known and imminent requirements regarding upgrades to facilities? Answer: No. 94. Does the Contractor manage the billing associated with the OC12 leased bandwidth from Verizon? Answer: No. The Verizon OC-12 SONET inter-airport network is used only for Authority purposes and not invoiced to customers. 95. How is your locating service handled? Answer: Contractor is responsible for providing this service. 96. Is ACS responsible for electrical circuits (110v) that supply power to the Life Safety, surveillance, and Security systems at DCA and IAD? Answer: No. 97. Is ACS responsible for electrical cabling supplying power to communications systems? Answer: No. 98. What type of handsets (phone) is MWAA currently using? Answer: Refer to the Statement of Work, Appendix 3. Page 13 of 25

14 99. Statement of Work, Section I Statement of Purpose, Bullet 3: How much improvement does the Authority want to see in its response times and what is your current response time for service calls and work orders? Answer: See response to question 75. Current performance metrics are not relevant to your proposal Statement of Work, Section I Statement of Purpose, Bullet 4: Please further define ACS development activities. Answer: Identification of ways to improve ACS service, increase revenues by identifying additional ACS services, and reduce costs associated with ACS services provided Statement of Work, Section I Statement of Purpose, Bullets 8 and 9: Who is financially responsible for sustaining the Authorities ACS environment at current or near current state of the art revision and release levels: MWAA or Contractor? Answer: The Authority owns the ACS and is financially responsible for it. The Contractor is responsible for notifying the Authority of new revisions and releases as well as any considerations that may impact the Authority budgetary process Statement of Work, Section III ACS Overview: Define what the Authority means by robust effort to market ACS Service. Answer: Each Offeror must describe the efforts they propose to market ACS services 103. What is the total number of telecommunications rooms and demarcation points at DCA and IAD? Answer: There are over 700 Intermediate Distribution Frames (IDFs), Main Distribution Frames (MDFs), and Light Interface Units (LIUs) between DCA and IAD. Together, these are the demarcation points The number given for both copper and optical fiber cable seems very low considering the size of IAD and DCA; please confirm the footage count. Answer: There are 85 miles of both copper and fiber What is the total number of Inside Plant (ISP) distribution facilities (horizontal and vertical risers) that the successful bidder will be responsible for? Answer: Over 400 locations Statement of Work, Section V Scope of Services, 02 Transition Services, Section B Evaluate and Document Technical Infrastructure: Define the third bullet and provide Current Authority Practices. Page 14 of 25

15 Answer: During the transition period, we expect the Contractor to review and evaluate current Authority standards, procedures, and practices including the ACS Design Manual that can be found at During the transition period the successful Offeror will have access to all available documentation to perform the review Statement of Work, Section V Scope of Services, 02 Transition Services, Section B Evaluate and Document Technical Infrastructure: Define the phrase all Authority property control procedures. Answer: Refer to Section VII, Provision 51 Authority Property Statement of Work, Section V Scope of Services, 02 Transition Services, Section C Review/Update/Develop Procedures Manuals: Define the phrase updated periodically. Answer: As needed, no less frequently than annually Statement of Work, Section V Scope of Services, 03 Base Services: Define in detail how the Authority measures Acceptable performance standards (Appendix 7). Answer: See response to questions 75 and Please define further the phrase periodic updates to management. Answer: See response to question Statement of Work, Section V Scope of Services, 03 Base Services, Page 11: What is the maximum number (per the SOW the number can vary) of critical lines that the contractor could be responsible for? Answer: The number of critical lines can vary as line usage varies. While no maximum has been established, it is reasonable to assume that the number will not exceed 25 at each airport Statement of Work, Section V Scope of Services, 03 Base Services, Section A Telecommunication Systems Program Management: Define the term improved when referring to methodology. Answer: Most management methodologies have a process leading to continual improvement. Describe the process you are proposing to use to continuously improve services to our customers Statement of Work, Section V Scope of Services, 03 Base Services, Section A Telecommunication Systems Program Management: Provide a detailed listing of codes and alarms the 24x7x365 center is required to monitor. Page 15 of 25

16 Answer: See Statement of Work, Section V Scope of Services, 03 Base Services, pages 10 and 11 for a categorization of ACS alarms. More detail will be made available to the successful offeror during the transition period Statement of Work, Section V Scope of Services, 03 Base Services, Section A Telecommunication Systems Program Management: Define the frequency with which the vendor is expected to provide software, firmware updates and patches to Authority telecommunications switches. Who is the responsible party that will pay for the overtime required to update the PBX systems? Answer: No less frequently than quarterly. Such services are to be included within Base Services and will be closely coordinated with the Authority Manager, Telecommunications Statement of Work, Section V Scope of Services, 03 Base Services, Section A Telecommunication Systems Program Management: Define 24X7X365 Network Issues Answer: Any issue that arises which involves the network and would significantly affect the network s delivery of services to customers Statement of Work, Section V Scope of Services, 03 Base Services, Section B Site Management: Who is responsible for costs associated with the development of draft scopes of work and draft proposals for supplemental services? Answer: The Contractor; such services are included within Base Services Define the term card seating and cable security as it relates to the PBX and SONET. Answer: Please refer to the Building Industry Consulting Service International (BICSI) documentation found on their website Statement of Work, Section V Scope of Services, 03 Base Services, Section B Site Management: Are there as-built drawings today? If not who is responsible for development and maintenance of these drawings? Answer: Authority Engineering is responsible for the maintenance of the as-built drawings. The Contractor must continually advise them of all changes in writing as they occur Statement of Work, Section V Scope of Services, 03 Base Services, Section B Site Management: Does the Authority assume responsibility for all costs associated with repair and replacement of equipment? Answer: See response to question Is the contractor responsible for repair & maintenance of Authority controlled duct banks, conduit and cable trays? Answer: Yes. Page 16 of 25

17 121. Statement of Work, Section V Scope of Services, 03 Base Services, Section C ACS Technical Support: Define End user training Level 2. Answer: The first level of End User (Customer) training is provided by the Help Desk (see Statement of Work page 19). The second level of training is provided by ACS Technical Support (see Statement of Work pages 17 and 18). The third level of training is provided by Site Management (see Statement of Work page 15). Specific training required is dependent upon the questions and needs of our customers Statement of Work, Section V Scope of Services, 03 Base Services, Section C ACS Technical Support: Define Help Desk second tier support. Answer: See response to question Statement of Work, Section V Scope of Services, 03 Base Services, Section E NetPlus Systems Support Services, Item 1 Help Desk/Work Order Operation: Please define further. Example: If a customer calls in for a basic question that can be resolved quickly over the phone, must a ticket be generated in NetPlus? Answer: Yes, tickets must be generated for all interactions with the customer Statement of Work, Section V Scope of Services, 03 Base Services, Section E NetPlus Systems Support Services, Item 2 Remote Call center Operations: Please define the term recorded; call records or voice recordings? Answer: Recorded means that the item must be documented in some way What formal training is required for Help Desk staff; i.e. NetPlus? Is the successful bidder responsible for the cost of the NetPlus training? Answer: The Contractor is responsible for training of their staff and training should be commensurate with the duties assigned to each individual Is the contractor liable for a tenant defaulting on payment to MWAA for ACS services? Would this apply to contracted services (i.e., cabling) beyond monthly recurring charges? Does the contractor have any recourse in the event of non-payment? Answer: No, receipts from customers of the ACS are due to the Authority, not the Contractor. The Authority is responsible for collecting unpaid ACS bills Statement of Work, Section V Scope of Services, 03 Base Services, Section E NetPlus Systems Support Services, Item 1 Help Desk/Work Order Operation: Define Time in Queue for service request and trouble ticket generation. Answer: Time in Queue refers to the duration of time until service completion. Page 17 of 25

18 128. Statement of Work, Section V Scope of Services, 03 Base Services, Section F Administrative Support Services, Item 1 General Administrative Support: Who is responsible for the cost of materials purchased for technical material reference? Answer: Required technical manuals are the responsibility of the Authority. Training materials are the responsibility of the Contractor Is the monthly project update, including Hot Spot reporting required in a written format or a CAD format? Answer: Written format is sufficient with appropriate description and sketches and an occasional drawing, when needed for clarity Please clarify what archive files of publications are on the Authority s intranet. Answer: SOPs, monthly reports, and other documentation Statement of Work, Section V Scope of Services, 05 Contract Administration and Reporting Requirements, Section A Contract Administration, Subsection 3 Other Support Contracts: Will the successful contractor be required to provide any type of support for cable TV? If there is a CATV issue, will the end user call the ACS Help Desk? How many users are there for CATV at DCA and IAD? Answer: CATV support is the responsibility of the CATV provider. ACS is responsible for providing the connectivity that they use and is occasionally called on to help coordinate and/or clarify answers to user questions Does the Authority require the successful vendors technical staff to be equipped with vehicles? If so, can the Authority provide an estimate of how many vehicles are required for the secure and AOA area? Answer: Yes, the contractor must provide its staff with vehicles. Offerors should propose the number of vehicles believed to be necessary to perform the Statement of Work requirements Please clarify what types of callouts require on-site visits from an on call technician, and the required minimum response time. Answer: Off-hours on-site response from on-call support is required where a service impairment or outage has occurred or is imminent. Offerors should provide their proposed response times (as a Performance Standard) based upon their proposed staffing. See the Statement of Work and the response to question 80 for more information Statement of Work, Section V Scope of Services, 05 Contract Administration and Reporting Requirements, Section A Contract Administration, Subsection 5 Airports Authority provided resources: If additional locations are added, what costing model will be used to ensure the vendor will be paid for services rendered? Page 18 of 25

19 Answer: Modifications to the contract will be negotiated for material changes in the scope of services required Define what areas are included in the Telecommunications Department office areas: relating to day to day operating supplies, i.e., printer paper, printer cartridges, etc. Answer: Day to day operating supplies are provided by the Airports Authority. See Amendment (004) Addendum (001) 136. Parking for Employees: Please clarify if The Authority or the successful bidder pays for employee parking. Answer: The contractor is responsible for parking fees Statement of Work, Section V Scope of Services, 05 Contract Administration and Reporting Requirements, Section B Reporting Requirements, Subsection 1 Monthly Status reports: Define in detail, base service cost summary. Is the base services a fixed price as indicated in the solicitation or is it based on a pure hourly basis? Answer: This is a fixed price base services contract. There are no true ups, however the Authority requires the ability to review actual versus invoiced costs as well as the cumulative differences Statement of Work, Section V Scope of Services, 05 Contract Administration and Reporting Requirements, Section B Reporting Requirements, Subsection 1 Monthly Status reports: Define in detail the performance metrics for monthly reporting. Answer: Each Offeror must propose performance standards and associated metrics to be used for the monthly reports Under Usage Statistics and Measures: Traffic studies, including fiber remotes: Are formal traffic studies required monthly and would the cost of same be included in the response? Answer: An annual formal traffic study is the expectation and should be included in Base Services. See Amendment (004) Addendum (001) 140. Hours of Operation: Please verify the successful bidders hours of operation for supporting each airport. Answer: See response to question Performance Standards: Please define repair logical configuration trouble as it relates to telecommunication services. Answer: An example of logical configuration trouble would be an incorrect configuration within the ACS or Netplus systems. Page 19 of 25

20 142. Page 28 Monthly Status Reports: Please define the standards by which the following employees will be measured: Program Management Performance Site Management ACS Technical Support ACS Systems Support ACS System Administration and Programming NetPlus Systems Support Services Help Desk and Work Order Support Services Billing System SupportNet Plus Network and System Administration Answer: They will be measured against the performance standards the successful offeror proposes Page 29 Appendix DCA Is the TSA Alert System part of this SOW? If so, please further define the support required. Answer: The ACS provides the connectivity for all TSA systems, but is not responsible for the operation and maintenance of any TSA system. The ACS does include a CrashNet System at each airport which is a separate communication system linking the FAA Tower Personnel, TSA Personnel, Airport Operations Personnel and Airport Public Safety Personnel during any emergency situation Is the Law Enforcement Officer (LEO) part of this SOW? If so, please further define the support required. Answer: Yes, the Public Safety Communications Center (PSCC) is serviced by the ACS Is the Breach Light System part of this SOW? If so, please further define the support required. Answer: The Contractor maintains connectivity Is the 800 MHz Radio Group connectivity part of this SOW? If so, please further define the support required. Answer: The ACS serves all Authority Groups. In addition, the Contractor supports connectivity for the Radio Group. Some of the Radio Group s lines may be defined as critical lines (see the Statement of Work pages 14 and 15) Is Avaya Aura Contact Center part of this SOW for the E911 Center? Answer: No. However, the Avaya Pass Agreement is used to support the PBX system servicing the E911 center. Page 20 of 25

21 148. Are there any servers that require service in the E911 Center that are part of this SOW? If so, please further define the support required. Answer: No How many parking garage phones require service under this SOW? Answer: There are approximately 650 Blue Light Station phones in the parking garages Is support required for the CATV system under this SOW? If so, please further define the support required. Answer: See response to question Are there seven (7) Fiber Remotes or nine (9) Fiber Remotes? Answer: See response to question 66. See Amendment (004) Addendum (001) 152. How many total PBX systems are in this RFP? Are there seven (7) or nine (9)? Answer: See response to question 69. See Amendment (004) Addendum (001) 153. Is the Blue Light System (BLS) in the train tunnels part of this SOW? If so, please further define the support required. Answer: Yes, the contractor will be required to install, maintain, and support the BLS Is the FFET system in the train tunnels at IAD part of the SOW? If so, please further define the support required. Answer: Yes, the contractor will be required to install, maintain, and support the FFET Is the fiber connectivity path for TSA, Customs and ADT security airport cameras part of this SOW? If so, how many fiber connectivity paths will the successful bidder be required to maintain? Answer: Yes, there are approximately 3,500 such cables Is the successful bidder required to service the parking lot and garage area telephones at IAD? If so, how many telephones are included? Answer: See response to question Appendix 2 Network Diagram indicates 7 nodes at DCA and 8 at IAD. Which number is correct? Answer: See response to question 67. See Amendment (004) Addendum (001) Page 21 of 25

22 158. Appendix 2 Network Diagrams, NetPlus Network Diagram - Please explain the relationship between the NetPlus (Billing) system and the PSCC Sentinel system in the diagram. Is NetPlus used to house the ALI for each working phone number? What responsibility and liability does the contractor have in this regard? Answer: Netplus does house the ALI. The Contractor is required to keep all information current on a daily basis Appendix 4 Historical Volumes - Please define percent of PBX related Trouble Tickets and Work Orders Answer: Unknown. The majority of the troubles are related to PBX outages but on occasion other outages can occur i.e., cut cable Appendix 5, Hours of Operation - Please verify the number of employees required at each airport during non standard MWAA employee hours (M thru F 4:30 PM thru 12:00 AM and Sat 8:00 AM thru 12:00 PM) for ACS Technical Support and Systems Support functional areas. Please verify the number of Help Desk employees required to be on site for non standard MWAA employee hours from 4:30 PM thru 6:00 PM. Answer: See response to questions 77 and 80. See Amendment (004) Addendum (001) 161. Appendix 9: Information Security Standards, Section 3:0 Firewall Standard, 3.1.2: Define the total number of zones on the dedicated voice and PCC infrastructure that require firewalls. Answer: At a minimum, firewalls would be required at any point of connection to the Internet Appendix 9, Information Security Standards, Section 4.0 Installation Standard for New Systems, Each Server having one primary function: If the best practice for the server infrastructure for the application installed overrides this standard, would that be acceptable? Answer: Normally, yes Appendix 9, Information Security Standards, Section 9.0 Patch Management Standard, 9.4: Separate development, test and Production environments: Currently this setup is not in place. Is the requirement for this RFP to have duplicates of existing data switches, Server Call Pilot, Contact Centers and PBX systems? Answer: No, duplicates of existing ACS switches are not a requirement. Page 22 of 25

23 164. Appendix 9, Information Security Standards, Section 14.0 Security Testing Standard, 14.3 At a minimum quarterly external vulnerability scans by an approved scanning vendor: Would this be required for voice and voice infrastructure equipment? If so, is this cost incurred by the successful Vendor or by MWAA? Answer: No. IP numbers for any externally visible equipment can be provided to the Information Security Group and they can include them in their quarterly scans Appendix 9, Information Security Standards, Section 14.0 Security Testing Standard, Does the Airport Currently maintain IDS software? Who will pay for this software? Answer: Yes, the Airports Authority maintains IDS software but not on the ACS Appendix 9, Information Security Standards, Section 14.0 Security Testing Standard, This type of testing might impact the voice services, so will all work in this area be completed during a maintenance window after normal working hours? If so, who will be responsible for the overtime required to complete this work? Answer: The Information Security Standard applies primarily to the NetPlus server, not other components of the ACS Appendix 9, Information Security Standards, Section 19.0 Availability Management Standard, Perform periodic restoration testing of central production server: This type of testing would impact service to voic and the 911 Call Center to restore backup Data. Who is responsible for the overtime labor for this work? Answer: See response to question 166. Such activities fall under Base Services Does the successful bidder support the FAA or ATCT? If so, please further define the support required. Answer: The FAA (including the ATCT) is a tenant at both Airports. As such, the ACS provides inter-building conduit and wiring to support their operations. Most of the systems that they use are not supported by the ACS. An exception is discussed in the response to question Is the successful offeror required to support the connectivity to the Jet Bridge Caution Lights at DCA and IAD? If so how many Caution Lights are covered under this SOW? Answer: Yes. Approximately Reference RFP, Section VI Special Provisions, 02 Task Order and Procedures, B. Exigent Circumstances - Please confirm that this activity is treated by the task order process as stated. Answer: Yes, exigent circumstances are handled under the task order process. Page 23 of 25

24 171. Section VII Contract Provisions, 01 Scope of Work - Please clarify in detail what material the Authority expects the successful contractor to provide? Answer: Please see the Statement of Work, page 24, Contractor-provided resources Considering the insurance requirements, would MWAA consider waiving the bond? Answer: No Does the prime contractor need to be an Avaya Authorized Partner capable of reselling Avaya Support Services, such as Pass or Pass Plus? Answer: No, the prime contractor need not be an Avaya Authorized Partner. However, Avaya support services are required by this contract, so the Prime or one of the Subcontractors needs to be an authorized Avaya partner to provide these services 174. In the process for MWAA approved tenant pass-thru activity, when does the contractor receive payment for the completed work? Answer: Following completion and quality inspection of the work activity Is refurbishment and repair activity to standard issue telephones treated with the same markups and profit allowances as other Task Order work or is it to be reimbursed only at cost? Answer: Normally, material required will be obtained from the Authority s inventory and therefore will not be subject to markup and profit allowance. Labor for such activities would normally fall under base services (the fixed price portion of the contract), unless otherwise agreed due to an unusual volume of work and tight completion requirement If the contractor incurs shipping costs on behalf of MWAA, is the expense reimbursed or is it at the expense of the contactor? Answer: There should be no shipping costs associated with Base Service. Any shipping costs associated with Supplemental Services should be included in the quoted cost of that service When an approved Call Order has multiple phases or an extended timeline, must the contractor wait until all parts are completed before billing MWAA or may partial billings be submitted? Answer: Yes, when significant sections of work have been completed and verified, they may be invoiced. See Amendment (004) Addendum (001) Page 24 of 25

25 178. Are contractor s employees required to wear apparel with ACS markings? If so, who is responsible for the cost to provide this apparel? Answer: Yes ACS markings are required on clothing. The Contractor incurs the cost of apparel If a specific Task Order should deplete funds prior to the end of the fiscal year, will MWAA supplement that Task Order to ensure that there is sufficient funding for contractor expenses? Answer: This will be handled on a case by case basis Appendix 10 Telecommunication Department Organization seems to reflect a minimum of 25 full time employees including a site manager for PSCC. Is this interpretation correct? If a contractor can perform the services with fewer employees, how is that reflected in the response? Answer: Yes, that is the current contact staffing. You may propose the staffing level you believe needed to support your proposed performance standards What is the difference between Supplemental Construction Services (not to exceed 10 % mark up) and Supplemental Parts Services (not to exceed 5 % mark up)? Answer: See the Statement of Work pages 23 and What do the 5 % and 10 % mark up mean? Are general and administrative loadings allowed in the mark up? For example, if the MWAA contractor incurred a $ bill from a subcontractor for supplemental parts services would the MWAA contractors maximum bill to MWAA reflect $ or can the MWAA contractor add their general and administrative loadings to the bill to MWAA (so final price to MWAA would be higher than $105.00)? Answer: The contract does not allow for any general and administrative loading on any type of work covered under supplemental services. Page 25 of 25