Charges for Other Banking Transactions

Transcription

1 Fund Transfers in Euro and F/X > Outgoing Fund Transfers > Incoming Fund Transfers > Issue of Bank Drafts > Payment of cheques Payment of Dues to Third Parties > Payments to the Greek State > Insurance Funds > Chambers > Energy (Companies and Organizations) > Water supply, Municipalities & Municipal Undertakings > Telephony & Internet Service Providers Insurance Companies > Other companies > Donations to Organizations Securities > Shares > Mutual Funds Imports Exports Guarantees > Imports - Collections > Exports - Sales > Letters of Guarantee Electronic Services > ΑΤΜ Banking > Internet / Phone Banking > Mobile Banking > Automated Payment Systems (APS) > Simple Pay > Simple Pay Spot Other Services and Operations > Safe Deposit Boxes > Domestic Paper Instruments for Collection > Foreign Exchange Operations > Other Banking Operations [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 1 / 35

2 Fund Transfers in Euro and F/X Outgoing Fund Transfers through NBG Branches - Individuals 1. Standard money transfers: 1.1. Payment order in Euro, to a domestic bank or EU country: up to 1, from 1, up to 50, from 50, and over 2 / min 12 plus charges / min 125 max 300 plus charges for credit card payment issued by another domestic bank (up to 12,500) Payment order in Euro to non-eu country or Payment order in FX, regardless of country (regardless of amount) 2.5 / min 15 max 300 plus charges Money transfers by debiting a STUDENT LIFE deposit account 2.1. Payment order in Euro, to a domestic bank or EU country: up to 1, from 1, and over 8.80 Payment order in Euro to non-eu country or Payment order in FX, regardless of country (irrespective of amount) 3. Remittances to a subsidiary bank or international NBG branches: 3.1. Payment order in Euro, to an EU country: 8.80 plus charges up to 1, from 1, up to 50,000 1 / min 12 plus charges over 50, Payment order in Euro to non-eu country or Payment order in FX, regardless of country, irrespective of amount 1.25 / min 125 max 300 plus charges / min 15 max 300 plus charges Money transfer in Euro (OUR) up to 900 to immigrants countries: 4.1. Albania, Armenia, Bangladesh, Bulgaria, Egypt, Georgia, India, Moldova, Pakistan, Philippines, Poland, Romania, Russia, Sri Lanka, Turkey, Ukraine Specifically to banks of the NBG Group: Banka NBG Albania SA / United Bulgarian Bank / Banca Romaneasca SA 5. Euro money transfers to NBG branches in Greece: 5.1. Issue of payment order to an NBG branch: up to 1, from 1, and over 1.25 / min 10 max 300 Notes: a) The issue of payment order to an NBG branch to credit a finance account is free of charge. b) When in addition to the order, the relevant documents (invoices, bills of exchange, receipts etc.) are requested to be sent to the issuing Branch, expenses for registered postage are collected plus the above charges, as the case may be Change of issued payment order to an NBG branch, upon customer s request Cancellation of issued payment order to an NBG branch, upon customer s request 6 5 [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 2 / 35

3 Fund Transfers in Euro and F/X Outgoing Fund Transfers through NBG Branches Legal Entities 1. Standard money transfers: 1.1. Payment order in Euro, to a domestic bank or EU country: up to 1, from 1, up to 50, from 50, and over Payment order in Euro to non-eu country or Payment order in FX, regardless of country (regardless of amount) 2 / min 12 plus charges 5 2,5 / min 125 plus charges / min 15 plus charges Remittances to a subsidiary bank or international NBG branches: 2.1. Payment order in Euro, to an EU country: up to 1, from 1, up to 50, over 50, Payment order in Euro to non-eu country or Payment order in FX, regardless of country, irrespective of amount 3. Euro money transfers to NBG branches in Greece: 3.1. Issue of payment order to an NBG branch: 1 / min 12 plus charges / min 125 plus charges / min 15 plus charges up to 1, over 1, / min 10 Notes: a) The issue of payment order to an NBG branch to credit a finance account is free of charge. b) When in addition to the order, the relevant documents (invoices, bills of exchange, receipts etc.) are requested to be sent to the issuing Branch, expenses for registered postage are collected plus the above charges, as the case may be Change of issued payment order to an NBG branch, upon customer s request Cancellation of issued payment order to an NBG branch, upon customer s request 6 [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 3 / 35

4 Fund Transfers in Euro and F/X Outgoing Fund Transfers through NBG Branches Remarks 1. Money transfers by debiting an NBG SIGHT ACCOUNT : 1.1. Payment order in Euro, to a domestic bank by debiting a: - Fixed-Cost NBG SIGHT ACCOUNT for Individuals - Fixed-Cost NBG SIGHT ACCOUNT for Legal Entities - Simple NBG SIGHT ACCOUNT for Individuals with A.D.B. (*) Simple NBG SIGHT ACCOUNT for Legal Entities with A.D.B (*) A.D.B.: Average Daily Balance on the account for the previous month before sending the money transfer For any other payment order The applicable charges 2. Urgent payment order (SHA), for same day transfer of funds within 4 hours: 10, on top of other charges applicable, as the case may be. 3. Νon-STP interbank orders: Extra charge in favour of domestic and foreign receiving bank: 4.90 and 10, respectively. 4. Charges for foreign transactions: For outgoing international fund transfers (i.e. money transfer or current transactions) requiring supporting documentation (e.g., tax documents) an international transaction charge is collected: Dias Credit Transfer (DCT): Pricing of orders issued via Dias Credit Transfer includes a charge of VAT in favour of DIAS S.A. Via Dias Credit Transfer (transactions carried out via NBG branches) are issued orders in Euro to domestic banks for amounts: > up to 9,999, credited to account > up to 2,000 cash > up to 12,500 for credit card installments of other bank > up to 100,000 for credit card balance transfers of other bank. 6. SEPA Credit Transfer: Orders issued in Euro to domestic banks via SEPA Credit Transfer (transactions carried out via NBG branches) for amounts up to 9,999, Payments orders marked (OUR): Where applicable, the issuer is charged extra with interbank charges in favour of the paying bank or foreign correspondent bank (Guaranteed OUR). The said charges are made known to the customer orderer before the issue of the order. Payment orders not subject to OUR interbank charges: a) Outgoing money transfers for credit card installments issued by another bank. b) Outgoing money transfers to immigrants countries. 8. Outgoing money transfers via alternative channels (Internet/Phone banking / ATM banking): For money transfers available to individuals and businesses via Internet and Phone banking and their privileged pricing, as well as for immigrant remittances via ATM banking, see under section Electronic Services. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 4 / 35

5 Fund Transfers in Euro and F/X Incoming Fund Transfers 1. Incoming money transfers in Euro from a domestic bank or EU country: 1.1. For payment into beneficiary s account: up to from up to 50, over 50, from domestic bank over 50, from EU country Mass payments of amounts from up to 50,000 (*) 1.20 (*) The privileged pricing for incoming money transfers for mass payments, foreign pension payments, applies when a relevant interbank agreement exists. In any other case, charges are collected as provided for For payment of the beneficiary in cash: up to from up to 50,000 1 / min over 50, from domestic bank 1 / max over 50, from EU country 1 / min 50 - max Incoming money transfers in Euro from non-eu country or - Incoming money transfers in FX from any country: 2.1. For payment into beneficiary s account: up to 15 or equivalent from up to or equivalent from 1, up to 12,500 or equivalent from 12, up to 50,000 or equivalent over 50, or equivalent For payment of the beneficiary in cash: up to 15 or equivalent from up to 50,000 or equivalent 1 / min 15 - max Automatic payment of US pension funds (US Direct Deposit) 4.1. For payment into beneficiary s account in USD: $2.50 (USD) Incoming Fund Transfers - Remarks 1. Incoming money transfers credited to an NBG SIGHT ACCOUNT : 1.1. Incoming money transfer in Euro from a domestic bank credited to: - a Fixed-Cost NBG SIGHT ACCOUNT for Individuals - a Fixed-Cost NBG SIGHT ACCOUNT for Legal Entities - a Simple NBG SIGHT ACCOUNT for Individuals with A.D.B. 3,000 - a Simple NBG SIGHT ACCOUNT for Legal Entities with A.D.B. 10, For any other incoming money transfer: The applicable charges as the case maybe 2. Charges for incoming fund transfers: The above charges, as applicable, are collected for all incoming remittances to the electronic systems of the Bank, regardless of the channel used by the orderer of the issuing bank (Branch, Internet/Phone banking etc.). 3. Cancellation of incoming orders, when requested by the ordering bank: a) 15 for payment orders up to 150. b) 35 for payment orders over 150. At all events, the above charges are withheld from the payment order to be cancelled. 4. If the customer requests to be paid in cash in foreign banknotes instead of euro, the predefined commission for the purchase of foreign banknotes applies additionally to the above listed charges. 5. Value dates of incoming money transfers to deposit accounts: See under the relevant detailed section (Value Dates of Deposit Accounts) on the Deposits Rates & Charges table. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 5 / 35

6 Fund Transfers in Euro and F/X Issue of bank drafts at NBG Branches 1. Issue of domestic bank drafts in Euro: 1.1. To the order of NBG depositors and drawn on a deposit or investment account 1.2. To the order of the following bodies: Greek State (i.e. central services, such as tax offices, customs authorities etc.) Public service agencies (Land and Mortgage Registries, Notary Associations, O.D.D.Y.) Bank of Greece, when paying obligations to the Government Local Authorities (such as Municipal services etc.) Social Insurance Foundation (IKA), by our customers for payment of their dues to IKA O.A.E.E., N.A.T., E.T.A.A. (Single Ins. Fund for the Self-Employed) Consignment Deposits and Loan Fund (Tameio Parakatathikwn kai Daneiwn) Hellenic State Lotteries, upon request by lottery agents and sales representatives, for payment of their dues from purchasing lotteries 1.3 For all other cases (e.g. to the order of NBG depositors paid in cash or to the order of other third parties) 2. Issue of bank drafts on a foreign bank: 2.1. Issue of bank drafts on foreign banks, in general 2.2. Issue of bank drafts on foreign banks, for studying purposes 3. Other operations for bank draft: 1, minimum , minimum 20 plus issuing charges plus issuing charges Stop payment on domestic cheque, issued by NBG, due to theft or loss (per request) Stop payment on bank draft on foreign banks, issued by NBG, due to theft or loss (per request) 3.3. Cancellation of bank drafts on foreign banks, issued by NBG (per cheque): 17 plus charges for non-payment For amounts up to For amounts over Issue (payment) of travellers cheques 10, minimum 10 [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 6 / 35

7 Fund Transfers in Euro and F/X Payment of Cheques at NBG branch counters 1. Payment of cheques in Euro, drawn on domestic banks: 1.1. Payment of cheque in Euro drawn on NBG (private / bank draft) 1.2. Payment of cheque in Euro drawn on other domestic bank (private / bank draft): in the same city, payment into account (deposit or financing) in different city, payment into account (deposit or financing) in the same city for payment in cash 2, minimum in different city for payment in cash 1 and 2, minimum Return of bad cheque (charges on the bearer): paid into deposit account or paid in cash paid into financing account Payment of pension cheques in Euro on foreign banks: for payment into account (regardless of amount) for payment in cash up to for payment in cash of amounts over , minimum 5 Payment of foreign cheques (on foreign banks in FX or Euro / on domestic banks in FX / on us in FX): Purchase of foreign cheques to be paid into deposit account in any currency (per 2.1. transaction): pension cheques up to 15 or equivalent pension cheques over or equivalent other cheques up to 15 or equivalent other cheques from up to 150, or equivalent other cheques from up to 3,000, or equivalent 5 1, minimum other cheques over 3, or equivalent and maximum Purchase of foreign cheques to be paid in cash Euro (per transaction): pension cheques up to 15 or equivalent 3. Notes - Remarks pension cheques from up to 150 or equivalent pension cheques from up to 3,000 or equivalent pension cheques over 3, or equivalent 1, minimum 10 and maximum other cheques up to 15 or equivalent other cheques over 15.01, or equivalent 1, minimum If the customer requests to be paid in cash in foreign banknotes instead of Euro, the predefined commission for the purchase of foreign banknotes applies additionally to the above listed charges Value dates for cheques to deposit accounts: See under the relevant detailed section (Value Dates of Deposit Accounts) on the Deposits Rates & Charges table. NBG informs its customers that the Bank shall not be responsible if it is unable to mark cheques refer to drawer (due to insufficient funds) within the legal deadline because of the time at which such cheques are presented to it, due to any of the following reasons: 3.3. the operating rules of the Interbank Electronic Cheque Clearance System (DHSSE, or other similar system) the time needed to convey and process the body of the cheque under the traditional clearing procedure the process of depositing the cheques for collection, in the case of cheques drawn on our bank. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 7 / 35

8 Payment of Dues to third parties Payments to the Greek State (N/A: Not available) Building Permit Violation clearance under law 4014/ Flat Penalty for building permit violations At branch counters (*) Via Direct Debit System SEPA (*) Also by credit card issued by NBG, in 9 monthly installments of equal amount. Payment of Certified Dues to the Tax Office ( # ) (**) ( # )Also by PersonaL Loan backed by Mortgage Prenotation. ΑΤΜ banking (ETHNOCash) Internet banking Phone banking Mobile banking N/A N/A N/A N/A (**) N/A Payment of assessed past-due MoF tax liabilities, by means of a recurring debit order, via Assessed Tax Liabilities N/A N/A N/A (**) Also by credit card issued by NBG, in 2-9 monthly installments of equal amount. HELLENIC CADASTRE KTIMATOLOGIO SA - Payments in favour of Ktimatologio SA - Special levy for lodging objections to the content of Forest Maps N/A N/A Property Overvalue Tax N/A N/A N/A N/A Services for Tax Offices and Customs Authorities (only for selected Branches) Payment of Road Tax for Public and Private Motor Vehicles N/A N/A N/A N/A (**) (**) Also by credit card issued by NBG, in 2-9 monthly installments of equal amount. N/A N/A (**) N/A ICISnet- Electronic Payments N/A N/A N/A e-παράβολο (e-paravolo) Administrative fee slip obtained from the website of GSIS ( N/A N/A N/A Tax on TV N/A N/A N/A N/A Payment of dues to third parties via NBG Sight Account carried out via standing orders or alternative networks (i-bank), is free of charge. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 8 / 35

9 Payment of Dues to Third Parties Insurance Funds (N/A: Not available) At branch counters Via Direct Debit System SEPA ΑΤΜ banking (ETHNOCash) Internet banking Phone banking Mobile banking Contributions to IKA (1) N/A N/A (2) N/A Contributions to ΟΑΕΕ (former ΤΕΒΕ) (1) N/A (2) N/A (1) Immediate payment or via future debit order. / (2) Also by mass payments (immediate payments or via future debit orders). Contributions to ΟΑΕΕ (former ΤΕΒΕ) - Installments for settlement of dues (1 st installment) (remaining installments) N/A (1 st installment) ETAA (Single Ins. Fund for the Self-Employed) - Employer s contributions to TSMEDE, N/A N/A N/A TEAMEDE, TPMEDE, TYMEDE ETAA - Dues of freelancers to ETAA TSMEDE N/A N/A N/A N/A ETAA - Collection of dues to ETAA TSMEDE N/A N/A N/A N/A ETAA - Collection of dues 6 to ETAA TSMEDE N/A N/A N/A N/A ETAA - TSMEDE Installments for settlement of dues (1 st installment) (remaining installments) N/A N/A N/A N/A ETAA - Contributions to ETAA - Lawyers Thessaloniki Health Sector N/A N/A N/A ETAA - Contributions to ETAA - Lawyers Athens Welfare/Health Sectors N/A N/A N/A N/A ETAA TYDE Lawyers in provinces N/A N/A N/A ETAA- Health Workers Sector (Former TSAY) N/A N/A N/A N/A ETAA- Health Workers Sector (Former TSAY) settlement of Employer Contributions N/A 0.30 N/A N/A N/A ETAA TΑΝ / ΕΤΑΑ - ΤΕΑD (remaining Installments for settlement of dues (1 st installment) installments) N/A N/A N/A ΕΤΑΟ (Ins. Fund for Economists) N/A KEAO Center for the Collection of Insurance Contributions N/A N/A N/A MTPY (Ins. Fund for Political Employees) N/A N/A N/A O.G.A. Collections-Insured N/A N/A N/A O.G.A. Collections-Employers N/A N/A N/A TAAS (Police Officers Fund) Collection of Ins. Stamps N/A N/A N/A N/A TEAAPAE (Ins. Companies Auxiliary Pension Fund) Contributions N/A N/A N/A N/A ΤΕΑ-ΕΑΡΑΕ Private Legal Entity - Contributions N/A N/A N/A TEAGE Contributions N/A ΤΝ (Lawyers Fund) / KEAD (Supplementary Social Security Fund for Lawyers) N/A N/A N/A N/A TSAY (Pension and Ins. Fund for Health Sector Workers) 0.50 N/A N/A N/A - Freelancer ins. contributions TSAY (Pension and Ins. Fund for Health Sector Workers) 1.00 N/A N/A 0.30 N/A - Employer contributions (Dias debit) Tax on Press adds N/A N/A N/A N/A ISSUE AND REDEMPTION OF IKA ETAM OGA LABOR TICKET (ERGOSIMO) N/A N/A N/A Payment of dues to third parties via NBG Sight Account carried out via standing orders or alternative networks (i-bank), is free of charge. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 9 / 35

10 Payment of Dues to Third Parties Chambers (N/A: Not available) At branch counters Via Direct Debit System SEPA ΑΤΜ banking (ETHNOCash) Internet banking Phone banking Mobile banking Athens Chamber of Commerce and Industry 0.70 N/A 0.50 N/A Athens Chamber of Tradesmen 0.80 N/A N/A N/A Athens Chamber of SMEs 1.20 N/A N/A N/A Piraeus Chamber of Tradesmen 1.10 N/A N/A N/A N/A Piraeus Chamber of SMEs 1.20 N/A N/A 0.20 N/A Piraeus Commercial and Industrial Chamber 1.50 N/A N/A 0.20 N/A Thessaloniki Chamber of SMEs 1.50 N/A N/A 0.20 N/A Thessaloniki Chamber of Tradesmen 1.20 N/A N/A 0.30 N/A Chamber of Achaia 1.50 N/A N/A 0.20 N/A Chamber of Arcadia 1.00 N/A N/A 0.20 N/A Chamber of Argolida 1.50 N/A N/A 0.20 N/A Chamber of Fthiotida 1.20 Ν/Α Ν/Α N/A Chamber of Heraklion 1.50 N/A N/A 0.20 N/A Chamber of Ioannina 1.50 N/A N/A 0.20 N/A Chamber of Korinthia 1.00 N/A N/A 0.20 N/A Chamber of Larisa 1.00 N/A N/A N/A Chamber of Magnesia 1.50 N/A N/A 0.30 N/A Chamber of Preveza 1.50 N/A N/A 0.20 N/A Hellenic Chamber of Hotels 0.80 N/A N/A N/A ΟΕΕ (Greek Chamber of Finance) - OEE Member Contributions ΟΕΕ (Greek Chamber of Finance) - Fees on auditors payments Payment of dues to Union of Hellenic Chambers ΤΕΕ (Technical Chamber of Greece) - Payment of Engineers, Fees for design and supervision of projects ΤΕΕ (Technical Chamber of Greece) - Payback Rate payment by using T.I.N. N/A N/A N/A by using 0,20 payment code 1,00 N/A N/A N/A 0.90 N/A N/A N/A Δ/Δ Δ/Δ N/A N/A N/A N/A Payment of dues to third parties via NBG Sight Account carried out via standing orders or alternative networks (i-bank), is free of charge. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 10 / 35

11 Payment of Dues to Third Parties Energy Companies and Organizations (N/A: Not available) At branch counters Via Direct Debit System SEPA ΑΤΜ banking (ETHNOCash) Internet banking Phone banking Mobile banking D.E.H. Greek Power Corp. (Electricity bills) (*) ATM: 0.50 APS: (*) s via STUDENT LIFE, Salary Plus, Professional Plus, Family Fast, Farmers Plus and Salary Basic account. The privilleged pricing for the beneficiaries of salary deposit multiproducts shall be applicable for as long as the account continues to be credited with payroll or pension funds. DEH PRAKTORES Invoice payment 1.20 N/A N/A 0.30 N/A ATTIKI GAS SUPPLY COMPANY SA - Βill payment N/A ATTIKI GAS SUPPLY COMPANY SA - Connection and Guarantee charges 1.20 N/A N/A 0.20 N/A - Ε.Ε.Ν.Ο. expenses BP HELLAS SA N/A 0.59 N/A N/A N/A CORAL SA (ex Shell Hellas) (gas station owners/ agents) N/A 0.35 N/A N/A N/A DEDDHE (Hellenic Electricity Distribution Network Operator S.A.) 0.80 N/A N/A 0.20 N/A - Connection to low-voltage network ELPEDISON ΕΜΠΟΡΙΚΗ SA N/A 0.20 N/A ENERGA Power Trading SA N/A 0.30 N/A 0.30 N/A HELLAS POWER 1 N/A HERON THERMOELECTRIC 1.20 N/A N/A Green Greek Environmental & Energy Network SA N/A N/A N/A PROTERGIA SA N/A 0.20 N/A PROTERGIA THERMOELECTRIC AGIOS NIKOLAOS SA N/A 0.20 N/A REVMAena N/A N/A TEC HELLAS N/A 0.30 N/A 0.20 N/A THESSALIA GAS SUPPLY COMPANY N/A THESSALONIKI GAS SUPPLY COMPANY N/A VOLTERRA SA N/A 0.30 N/A WATT AND VOLT SA N/A 0.30 N/A 0.30 N/A Payment of dues to third parties via NBG Sight Account carried out via standing orders or alternative networks (i-bank), is free of charge. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 11 / 35

12 Payment of Dues to Third Parties Water supply, Municipalities & Municipal Undertakings (N/A: Not available) At branch counters Via Direct Debit System SEPA ΑΤΜ banking (ETHNOCash) Internet banking Phone banking Mobile banking Water Supply and Sewerage Company ATM: 0.30 N/A 0.29 (*) (EYDAP) (Water supply bills) APS: (*) s via STUDENT LIFE, Salary Plus, Professional Plus, Family Fast, Farmers Plus and Salary Basic account. The privilleged pricing for the beneficiaries of salary deposit multiproducts shall be applicable for as long as the account continues to be credited with payroll or pension funds. Agia Municipal Water Supply Co N/A 0.30 N/A Agios Nikolaos Municipal Water Supply Co N/A 0.20 N/A Aigio Municipal Water Supply Co N/A 0.20 N/A Agrinio Municipal Water Supply Co N/A N/A Alexandroupoli Municipal Water Supply Co N/A 0.20 N/A Alonissos Municipality 1.00 N/A N/A 0.20 N/A Amfiloxia Municipal Water Supply Co N/A N/A Andros Municipal Water Supply Co N/A N/A N/A Anixi Municipality 0.90 N/A N/A N/A N/A Arta Municipal Water Supply Co N/A 0.30 N/A Athens Municipality (Fines and other fees) 1.00 N/A N/A Chania Municipal Water Supply Co. 1,20 N/A N/A Chania - Northern Chania Region Municipal Water Supply Co N/A 0.20 N/A Delta Municipality Municipal Water Supply Co Ν/A Ν/Α Dionysos Municipality N/A 0.30 N/A Dorida Municipality 0.80 N/A N/A N/A Drama Municipal Water Supply Co Ν/A Ν/Α East Olympos Municipal Water Supply Co N/A 0.20 N/A Edessa Municipal Water Supply Co N/A N/A Eretria Municipal Water Supply Co N/A N/A Ermionida Municipal Water Supply Co N/A Free of Charge N/A Farkadona Municipal Water Supply Co N/A N/A Florina Municipal Water Supply Co N/A N/A Halkida Municipal Water Supply Co Ν/Α 0.30 Ν/Α Halkidona Municipal Water Supply Co N/A N/A Heraklion Municipal Water Supply Co N/A 0.30 N/A Hersonissos Municipality 1.20 N/A N/A N/A Hgoumenitsa Municipal Water Supply Co N/A 0.30 N/A Gortynia Municipality N/A N/A N/A Ierapetra Municipality 1.20 Δ/Δ Δ/Δ Δ/Δ Kalavryta Municipality 1.50 Δ/Δ Δ/Δ 0.30 Δ/Δ Kalamata Municipal Water Supply Co N/A N/A N/A Kalymnos Municipal Water Supply Co. N/A 0.30 N/A 0.20 N/A Karditsa Municipal Water Supply Co N/A 0.20 N/A Kastoria Municipal Water Supply Co. 1,20 N/A N/A Katerini Municipal Water Supply Co N/A 0.20 N/A Kavala Municipal Water Supply Co N/A N/A Kerkyra Municipal Water Supply Co N/A 0.20 N/A Kerkyra-Achillion Municipal Water SupplyCo N/A N/A N/A Payment of dues to third parties via NBG Sight Account carried out via standing orders or alternative networks (i-bank), is free of charge. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 12 / 35

13 Payment of Dues to Third Parties Water supply, Municipalities & Municipal Undertakings. (N/A: Not available) At branch counters Via Direct Debit System SEPA ΑΤΜ banking (ETHNOCash) Internet banking Phone banking Kileler Municipal Water Supply Co N/A N/A N/A Kilkis Municipal Water Supply Co N/A N/A Kos Municipal Water Supply Co N/A 0.10 N/A Kozani Municipal Water Supply Co N/A N/A Mobile banking Komotini Municipal Water Supply Co N/A 0.30 N/A Korinthos Municipal Water Supply Co N/A N/A Kropia Municipality 1.00 N/A N/A 0.20 N/A Lamia Municipal Water Supply Co N/A 0.20 N/A Larisa Municipal Water Supply Co N/A 0.20 N/A Larisa Municipality 1.20 N/A N/A N/A Lavreotiki Municipality 1.20 N/A N/A N/A Lavreotiki Tel.Municipal Water Supply Co N/A N/A Leros Municipality 1.20 N/A N/A Lesvos Municipal Water Supply Co N/A 0.20 N/A Livadia Municipal Water Supply Co N/A N/A N/A Loutraki Municipal Water Supply Co N/A N/A Makrakomi Municipality 1.50 N/A 0.30 N/A Malevizion Municipality N/A 0.30 N/A Marathonas Municipality N/A 0.30 N/A Markopoulo Municipality 1.20 N/A N/A Megalopolis Municipal Water Supply Co N/A N/A 0.10 N/A Melivia Municipal Water Supply Co N/A N/A N/A Mesologi Municipal Water Supply Co. N/A N/A N/A Messini Municipal Water Supply Co N/A N/A Meizonos Volou Municipal Water Supply Co N/A 0.30 N/A Minoa Pediadas Municipal Water Supply Co. 1,20 N/A N/A Mouzaki Municipal Water Supply Co N/A N/A 0.20 N/A Mykonos Municipal Water Supply Co N/A N/A Mylopotamos Municipal Water Supply Co N/A 0.30 N/A Nafpaktos Municipal Water Supply Co Ν/Α 0.30 Ν/Α Nafplio Municipal Water Supply Co Ν/Α 0.30 Ν/Α Naoussa Municipal Water Supply Co 1.20 N/A N/A North Kinouria Municipal Water Supply Co N/A 0.30 N/A Paggaio Municipal Water Supply Co N/A N/A Paionia Municipal Water Supply Co N/A N/A Pallini Municipality (Individuals) 1.40 N/A N/A Pallini Municipality (Enterprises) 1.60 N/A N/A Paros Municipal Water Supply Co N/A N/A Pella Municipal Water Supply Co N/A 0.30 N/A Platanias Municipality 1.20 Δ/Δ N/A 0.30 N/A Polygyros Municipality N/A 0.30 N/A Preveza Municipal Water Supply Co N/A 0.30 N/A Pylaia Hortiatis Municipal Water Supply Co Ν/Α 0.30 Ν/Α Pylos Nestoros Municipality 0.80 N/A N/A N/A Rethimno Municipal Water Supply Co N/A 0.30 N/A Rhodes Municipal Water Supply Co N/A 0.20 N/A Saronikos Municipality 1.20 N/A N/A N/A Payment of dues to third parties via NBG Sight Account carried out via standing orders or alternative networks (i-bank), is free of charge. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 13 / 35

14 Payment of Dues to Third Parties Water supply, Municipalities & Municipal Undertakings. (N/A: Not available) At branch counters Via Direct Debit System SEPA ΑΤΜ banking (ETHNOCash) Internet banking Phone banking Mobile banking Serres Municipal Water Supply Co N/A N/A Sikionia Municipal Water Supply Co N/A N/A Sitia Municipal Water Supply Co N/A 0.20 N/A Simi Municipal Water Supply Co N/A 0.20 N/A Skiathos Municipal Water Supply Co N/A 0.20 N/A Skopelos Municipal Water Supply Co N/A N/A Souli Municipality 1.20 N/A N/A Sparta Municipal Water Supply Co N/A N/A Spata Artemidos Municipality 1.20 N/A N/A N/A Stylida Municipality 1.20 N/A N/A N/A Syros Municipal Water Supply Co N/A N/A Thasos Municipal Water Supply Co N/A N/A Thermi Municipal Water Supply Co N/A N/A Thessaloniki Water Supply Co N/A Thessaloniki Municipality 1.20 N/A N/A N/A Thira Municipal Water Supply Co. N/A N/A Trikala Municipal Water Supply Co N/A 0.20 N/A Tripoli Municipal Water Supply Co N/A N/A Veroia Municipal Water Supply Co N/A N/A Voiou Municipal Water Supply Co N/A N/A Vrilissia Municipality N/A 0.30 N/A Xanthi Municipal Water Supply Co. N/A N/A N/A N/A Xylokastro Municipal Water Supply Co N/A 0.20 N/A Zaharo Municipal Water Supply Co N/A 0.30 N/A Payment of dues to third parties via NBG Sight Account carried out via standing orders or alternative networks (i-bank), is free of charge. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 14 / 35

15 Payment of Dues to Third Parties Payments to Telephony & Internet Service Providers. (N/A: Not available) At branch counters Via Direct Debit System SEPA ΑΤΜ banking (ETHNOCash) Internet banking Phone banking Mobile banking COSMOTE 0.55 COSMOTELCO SA (COSMOLINE) 1.25 N/A N/A CYTA HELLAS SA 1.20 CYTA HELLAS Prepaid Services 1.20 N/A N/A N/A N/A FORTHnet SA 1.00 N/A HELLASFON NETWORKS SA N/A 0.30 N/A 0.20 N/A HELLAS ON LINE ATM: 0.20 APS: HRS Mobile SA 0.50 N/A N/A COLUMBIA TELECOMMUNICATIONS SA N/A N/A N/A MTEL N/A N/A N/A 0.30 N/A ON TELECOMS ΟΤΕ Household Customers Bills N/A ΟΤΕ Corporate Customers Bills N/A OTE - Invoices N/A N/A N/A OTEnet SA 1.50 N/A TELLAS SA 1.10 N/A N/A VIVODI Telecommunications SA N/A 0.20 N/A VODAFONE ATM: Free of charge APS: 0.20 VODAFONE (Recharge of prepaid telephony) N/A N/A N/A N/A WIND ATM: 0.30 APS: WIND (Recharge of prepaid telephony) N/A N/A N/A N/A WIND Wind Agents N/A N/A N/A N/A Payment of dues to third parties via NBG Sight Account carried out via standing orders or alternative networks (i-bank), is free of charge. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 15 / 35

16 Payment of Dues to Third Parties Payments to Insurance Companies (N/A: Not available) At branch counters Via Direct Debit System SEPA ΑΤΜ banking (ETHNOCash) Internet banking Phone banking Mobile banking AIG HELLAS SA (ex CHARTIS HELLAS) 0.80 N/A N/A N/A AIGAION INSURANCE N/A N/A N/A 0.20 N/A ALLIANZ GENERAL INSURANCE SA N/A 0.30 N/A ASPIS PRONIA N/A N/A N/A N/A ATLANTIC UNION (customers) 1.20 N/A 0.30 N/N ATLANTIC UNION (agents) N/A N/A N/A ΑΧΑ Insurance (General & Life Insurance) N/A N/A N/A 0.20 N/A CNP Insurance LTD / CNP Life / CNP Brokerage SA N/A 0.30 N/A CROMAR INSURANCE BROKERS LTD N/A N/A N/A 0.20 N/A D.A.S. HELLAS SA N/A N/A N/A N/A DEMCO INSURANCE LTD N/A N/A N/A DYNAMIS GENERAL INSURANCE SA N/A N/A N/A 0.20 N/A ERGO INSURANCE VICTORIA 0.80 N/A N/A N/A ETHNIKI GENERAL INSURANCE SA ETHNIKI GENERAL INSURANCE SA Flexible Payment Options N/A N/A EUROPAIKI PISTI GENERAL INSURANCE SA N/A EUROPE GENERAL INSURANCE SA N/A N/A N/A EUROPEAN UNION GENERAL INSURANCE ΜΙΝΕΤΤΑ INSURANCE N/A 0.20 N/A EVIMA Insurance Group AAE N/A N/A N/A 0.20 N/A GENERALI HELLAS SA N/A 0.20 N/A GROUPAMA PHOENIX SA N/A N/A HORIZON INSURANCE 1.20 N/A N/N 0.30 N/A HYDROGHIOS GENERAL INSURANCE SA N/A N/A N/A N/A ING LIFE N/A INSURANCE MARKET N/A N/A N/A N/A INTERAMERICAN Greek Life Insurance SA / - Greek Casualties Insurance SA N/A INTERAMERICAN Road Assistance SA 1.50 N/A N/A INTERASCO General Insurance SA N/A 0.30 N/A 0.20 N/A INTERLIFE INSURANCE CLIENTS INTERLIFE INSURANCE NETWORK 1.50 N/A N/A 0.30 N/A INTERNATIONAL LIFE General Insurance SA INTERNATIONAL LIFE Life Insurance SA N/A 0.30 N/A 0.30 N/A INTERNATIONAL UNION GENERAL INSURANCE SA N/A 0.30 N/A 0.20 N/A INTERSALONICA SA N/A N/A N/A METLIFE ALICO N/A N/A ΜΙΝΕΤΤΑ LIFE GENERAL INSURANCE SA 0.70 N/A N/A MY DIRECT INSURANCE AE N/A N/A N/A NP INSURANCE N/A N/A N/A N/A PERSONAL INSURANCE ΑΕGΑ N/A N/A ABBOTT LABORATORIES N/A 0.30 N/A N/A N/A ACS ATHENS American Community Schools N/A N/A N/A 0.20 N/A ACS Courier SA N/A 0.30 N/A 0.20 N/A Payment of dues to third parties via NBG Sight Account carried out via standing orders or alternative networks (i-bank), is free of charge. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 16 / 35

17 Payment of Dues to Third Parties Payments to Other Companies (N/A: Not available) At branch counters Via Direct Debit System SEPA ΑΤΜ banking (ETHNOCash) Internet banking Phone banking Mobile banking Aegean Motorway SA 1.50 N/A N/A 0.50 N/A AEPI S.A. (Hellenic Society for the Protection of Intellectual Property) N/A N/A N/A 0.20 N/A ALD AUTOMOTIVE N/A 0.30 N/A N/A N/A ALICO EUROBANK MUTUAL FUND N/A N/A N/A N/A AKE Deree College (tuition fees - students) 1.00 N/A N/A AKE Pierce College (tuition fees - pupils) N/A N/A A.N.E.K. LINES SA N/A N/A N/A 0.30 N/A ANGELINI PHARMA HELLAS SA Δ/Δ 0.30 Δ/Δ Δ/Δ Δ/Δ ARAG Hellas Legal Services N/A N/A N/A 0.20 N/A ARGOS SA (Athens Newspaper Distributors) N/A N/A N/A N/A Athens Centre for Communication and I.T. (11880 Vrisko.gr) N/A N/A N/A 0.20 N/A ΑΤΤΙΚΗ ODOS: Provision of E-PASS with 30 express programme, by appointed NBG N/A N/A N/A N/A branches (*) (*) For further information visit the Bank s website, its Branch network or dial at (from landline or mobile). ATTIKI ODOS: E-PASS renewal 1.50 N/A N/A AUTO HELLAS HERTZ N/A N/A N/A N/A AVON Cosmetics Greece 0.65 N/A 0.30 N/A BarclayCard Int Ν/Α Ν/Α Ν/Α Ν/Α BELL ATLANTIC SA N/A N/A N/A N/A BENAKI PHYTOPATHOLOGICAL INSTITUTE 1.50 Ν/Α Ν/Α 0.20 Ν/Α Β. KAYKAS SA N/A N/A N/A 0.20 N/A BMW AUSTRIA BANK GMBH 1.20 N/A N/A 0.20 N/A BMW GROUP HELLAS N/A 0.30 N/A N/A N/A BOOKING COM BV N/A N/A N/A N/A BRINKS Security Services SA N/A 0.30 N/A 0.30 N/A BSH HOME APPLIANCES SA N/A N/A N/A N/A CDO PASO CARD LTD N/A N/A N/A CIL HELLAS LTD N/A N/A N/A N/A Citibank International Mastercard/Visa N/A N/A N/A N/A Coca Cola 3E Ελλάδος ΑΕΒΕ Ν/Α Ν/Α Ν/Α CONSIGNMENT DEPOSITS AND LOAN FUND (Tameio Parakatathikwn kai Daneiwn) Loan payments N/A (from 8/7) via Internet banking 0.30 via Phone banking Consumer/Supplies Cooperative of Police in Attica N/A 0.30 N/A N/A N/A DINERS CLUB Ν/Α Ν/Α Ν/Α Ν/Α EAP HELLENIC OPEN UNIVERSITY N/A N/A N/A N/A EDENRED- Voucher Services ΑΕΕ 1.20 N/A Ι.Β.: P.B.: 0.30 Ν/Α ELASTRAK SA N/A 0.20 N/A ELLINOGERMANIKI AGOGI (tuition fees) 1.50 N/A N/A N/A N/A ELPA - Automobile and Touring Club of Greece 1.20 N/A N/A 0.30 N/A ELTREKKA SA 1.00 N/A N/A Payment of dues to third parties via NBG Sight Account carried out via standing orders or alternative networks (i-bank), is free of charge. N/A [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 17 / 35

18 Payment of Dues to Third Parties Payments to Other Companies (N/A: Not available) At branch counters Via Direct Debit System SEPA ΑΤΜ banking (ETHNOCash) Internet banking Phone banking Mobile banking EETT (Hellenic Telecom and Postal Commission) Various dues N/A N/A N/A N/A EETT (Hellenic Telecom and Postal Commission) Domain Name charges 0.90 N/A N/A 0.20 N/A ELGA - Greek Agricultural Insurance Organization N/A N/A N/A N/A Ε.Μ.Α. SA 1.50 N/A N/A 0.30 N/A EMPORIKI CREDICOM N/A 0.30 N/A 0.20 N/A EMPORIKI RENT N/A N/A N/A 0.20 N/A EOPPEP I.E.K. examinations National Organisation for the Certification of 0.70 N/A N/A 0.20 N/A Qualifications & Vocational Guidance ETHNIKI AUTORENT N/A N/A ETHNIKI LEASING N/A ETHNIKI LEASING N/A N/A N/A EUROLEASE FLEET SERVICES N/A 0.30 N/A N/A N/A EUROPE SA (Athens Newspaper Distributors) N/A N/A N/A N/A FARMASERV LILLY SA N/A N/A N/A N/A Farming Cooperatives - Payment of obligations of Farmers Plus beneficiaries N/A N/A N/A N/A FBB under Special Liquidation (dues) N/A N/A N/A N/A Ex FBB Leasing (dues) N/A N/A N/A N/A FGA BANK GmbH N/A 0.20 N/A FGA CAPITAL HELLAS N/A 0.20 N/A FGA INSURANCE HELLAS N/A 0.30 N/A 0.20 N/A FORD CREDIT PLC 1.20 N/A N/A N/A N/A FRENCH INSTITUTE OF ATHENS N/A N/A N/A G4S Cash Solutions N/A N/A N/A G4S Secure Solutions / G4S Telematix N/A N/A GENIKI BANK (loan installments) N/A N/A N/A N/A German School of Athens 1.50 N/A N/A N/A GMAC BANK (former OPEL BANK) 1.50 N/A N/A N/A N/A Good Year Hellas N/A N/A N/A Greek Lottery SA N/A N/A N/A GREEK YELLOW PAGES SA 1.20 N/A N/A 0.20 N/A GS1 HELLAS SA 520 BARCODE HELLAS N/A N/A N/A 0,20 N/A HELLAS PRODUCTS ΕΡΕ Ν/Α 0.30 Ν/Α HELLENIC SEAWAYS (agents) N/A N/A N/A N/A HELLENIC CABLE NETWORKS M. EPE N/A 0.30 N/A HELLENIC COMPETITION COMMISSION N/A N/A N/A HOLMES PLACE N/A N/A N/A N/A IATA GREECE (IATA BSB / IATA CASS) N/A N/A ING PIRAEUS GENERAL INSURANCE SA N/A N/A N/A N/A INNOVIEW N/A N/A N/A N/A KONICA MINOLTA BGR SA N/A N/A N/A N/A LEASEPLAN HELLAS N/A 0.30 N/A N/A N/A MERCEDES BENZ HELLAS AE N/A 0.30 N/A MICHELIN TIRES N/A 0.30 N/A N/A Payment of dues to third parties via NBG Sight Account carried out via standing orders or alternative networks (i-bank), is free of charge. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 18 / 35

19 Payment of Dues to Third Parties Payments to Other Companies (N/A: Not available) At branch counters Via Direct Debit System SEPA ΑΤΜ banking (ETHNOCash) Internet banking Phone banking Mobile banking Motor Insurers Bureau Greece (MIB) N/A N/A N/A 0.30 N/A NEA ODOS SA N/A 0.50 N/A NESTLE WATERS DIRECT HELLAS N/A N/A N/A N/A NOVA- FORTHNET MEDIA 1.00 Novartis Hellas SA N/A 0.30 N/A N/A N/A ΟΒΙ (Hell. Industrial Property Organisation) N/A N/A N/A 0.30 N/A Omninet M. ΕΠΕ N/A N/A N/A N/A OPAP SA (collection of dues) N/A N/A OPAP DIADIKTIO (collection of dues) Free of Charge N/A N/A N/A ORPHEE BEINOGLOU SA 1.20 N/A N/A 0.30 N/A O.T.E. Young Persons Savings Account N/A N/A N/A N/A PANHELLENIC GENERAL COOPERATIVE EPE 1.50 Ν/Α Ν/Α 0.30 Ν/Α PAPAKI LTD 1.20 N/A N/A 0.20 N/A PA.SO.K. N/A N/A PAYBYBANK 2.00 N/A N/A N/A PAYZONE (former Alphyra Hellas) 1.10 N/A N/A N/A PETRAKOPOULOS N AEE N/A N/A N/A N/A PIERRE FABRE HELLAS SA N/A 0.30 N/A N/A N/A PIRELLI TIRES N/A 0.30 N/A PLAISIO COMPUTERS N/A N/A N/A N/A PRAKTIKER HELLAS SA 1.20 N/A N/A 0.30 N/A PROBANK under Special Liquidation (dues) N/A N/A N/A N/A PROTON BANK (credit cards and loans) N/A N/A N/A N/A RILKEN SA 1.00 N/A N/A 0.30 N/A Sanofi Aventis AEBE N/A 0.30 N/A S.E.P.P.P. (Union of Professional Agents of Lottery and Betting Games) 0.70 N/A N/A 0.10 N/A SFS Hellas Finance SA (FIREN/SERFIN/B FS) 1.50 N/A N/A SFS Hellas Finance SA (special types of dues) 1.50 N/A N/A N/A N/A SFS Hellas Finance Consumer N/A 0.30 N/A 0.20 N/A SKROUTZ.GR N/A N/A N/A N/A SPARTAN SECURITY 1.20 N/A N/A SYNPE-OSE (Consumer/Supplies/ Tourism Cooperative of OSE Employees) N/A N/A N/A N/A via ΤΕΟ A.E. (Tameio Ethnikis Odopoiias AE) Internet banking 1.20 N/A N/A (Greek Highway Fund SA) 0.30 via N/A Phone banking TIRESIAS SA N/A N/A N/A TUPPERWARE HELLAS SA N/A N/A N/A N/A UCI HELLAS N/A N/A N/A Viva Payments (ex Hellas Pay) 1.20 N/A N/A 0.30 N/A VOLKSWAGEN BANK N/A 0.30 N/A 0.20 N/A YES SA N/A N/A N/A N/A Western Union - WorldBridge 2,00 N/A N/A N/A Payment of dues to third parties via NBG Sight Account carried out via standing orders or alternative networks (i-bank), is free of charge. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 19 / 35

20 Payment of Dues to Third Parties Donations to Organizations (N/A: Not available) At branch counters Via Direct Debit System SEPA ΑΤΜ banking (ETHNOCash) Internet banking Phone banking Mobile banking ACTIONAID HELLAS N/A N/A Amnesty International Greek Section N/A N/A N/A N/A Doctors Without Borders N/A N/A N/A N/A GREENPEACE N/A 0.60 N/A 0.20 N/A THE SMILE OF THE CHILD N/A N/A N/A N/A UN High Commission N/A N/A N/A N/A UNICEF (Greek Branch) N/A N/A WWF World Wide Fund for Nature N/A N/A N/A N/A Payment of dues to third parties via NBG Sight Account carried out via standing orders or alternative networks (i-bank), is free of charge. Notice: In the event of cancellation of payment of dues to third parties via alternative networks (i-bank), any NBG charges are not refundable. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 20 / 35

21 Securities Shares 1. Order to buy / sell shares on the ATHEX and the CSE: 1.1. Via NBG s branch network : For the portion of the transaction up to 3,000 1%, minimum For the portion of the transaction from 3,001 up to 9, % For the portion of the transaction over 9, % 1.2. Via Internet Banking (regardless of amount): 0.35%, minimum Intraday share trading (regardless of amount): Via NBG s branch network: 0.35%, minimum Via Internet Banking 0.35%, minimum 5 2. DSS settlement and clearing charge: 2.1. Customers with ADVP up to 15,000: 2.2. Customers with ADVP over 15,000: Fixed annual charge: 3 plus % on the ADVP. Minimum commission semiannually: 5 3. Other securities operations 3.1. Stock Lending 4% of the total lending income (*) (*) The lending income is formed and calculated by the Athens Exchange Clearing House SA (ATHEX Clear). The said total income is subject to a commission in favour of NBG (4%), as well as the relevant commission in favour of ATHEX Clear (10%). Having deducted the commission in favour of ATHEX Clear, the remaining amount is subject to a tax withholding of 15% by the ATHEX Clear in favour of the Greek State Supply of data older than the previous year s per request (plus VAT) Order for collection of coupons / dividends on securities (applies only to securities deposited with NBG for custody and collection) 5, minimum Unlisted securities custody (annually, on a par value basis) 4, minimum Extra-Group transfer of customer securities/portfolios Bonds Shares UCITS Greek Government Bonds 50 per transfer order International Bonds 30 per security type/max 200 ATHEX/CSE Shares/Products 50 per transfer order International Shares 30 per security type/max 200 UCITS (excluding UCITS managed by NBG Group company NBG Asset Management) 50 per ISIN 4. Notes - Remarks 4.1. Of the commissions received for share transactions 50% corresponds to the fee charged by National Securities S.A. for executing the relevant orders DSS settlement and clearing charges are calculated on an annual basis and collected semi-annually CHARGES IN FAVOUR OF THIRD PARTIES (DSS, ATHEX, CSE, the Greek State etc.): 1. Opening an Investor Account with the DSS: this is subject to a one-off charge of 10 in favour of National Securities S.A. 2. All trading orders on the ATHEX and the CSE are subject to applicable charges as the case may be (charges, levies, transfer fees, clearing fees and other). Specifically, orders to sell are subject to a pro-rata tax duty in favour of the Greek State calculated as a percentage of the sale value. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 21 / 35

22 Securities Mutual Funds (M/Fs) 1. DELOS Mutual Funds (M/Fs): 1.1. M/Fs Sale: 0% - 5% 1.2. M/Fs Redemption: 0% - 2% 1.3. M/Fs Swap: As applicable to each swap 2. Global Third-Party Mutual Funds (MFs) 2.1. Receiving & Forwarding of Orders on Global Third-Party MFs 0,25% (*) (*) The specific commission is collected only when selling MF units on Global Third-Party MFs. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 22 / 35

23 Imports - Exports - Guarantees Imports - Collections 1. Clean collection incoming, regardless of maturity: 1.1. Handling charges 3, minimum Fund transfer See under 3, below 1.3. Extension of maturity Documentary collection (per case): 2.1. Handling charges 6, minimum Fund transfer See under 3, below 2.3. Data submitted to Government bodies Fund transfers (as applicable to regular fund transfers): 3.1. Fund transfer in Euro, to EU countries: Amount up to 1, Amount from 1, up to 50, Amount over 50, Fund transfer in Euro to non-eu countries or fund transfer in foreign exchange regardless of destination country: Regardless of amount 4. Documentary credits abroad: 2, minimum 12 plus charges 5 2.5, minimum 125 plus charges , minimum 15 plus charges Issuance 2, minimum Honour 5, minimum Confirmation (per indivisible quarter) 2, minimum Amendment Commitment (per indivisible quarter) 7, minimum 45 Exports - Sales 1. Clean collection (outgoing): 1.1. Clean collection (outgoing), regardless of maturity Extension of maturity (additional) Documentary collection (outgoing) 4, minimum Documentary credit: 2.1. Advice 1, minimum Confirmation (per invisible quarter) As applicable 2.3. Honour 4, minimum Amendment [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 23 / 35

24 Imports - Exports - Guarantees Letters of Guarantee 1. Letters of Guarantee in Euro: 1.1. Category Α - Tender Bond Guarantee 0.50%, minimum Category Α - Delivery of goods by transport companies, customs authorities 0.20%, minimum Category Β - Performance Bond Guarantee 0.75%, minimum Category C - Domestic Beneficiaries (advance payment, payment of goods etc.) 1.25%, minimum Category C - Domestic Beneficiaries (customs duties, retention) 0.75%, minimum Category C - Foreign Beneficiaries (all purposes) 1.00%, minimum Letters of Guarantee in Foreign Exchange: 2.1. Category Α - Tender Bond Guarantee 0.50%, minimum Category B - Performance Bond Guarantee 0.75%, minimum Category C - Advance payment, payment of goods etc 1.00%, minimum Category C - Foreign Beneficiaries (all purposes) 1.00%, minimum Other charges: 3.1. Amendments of Letters of Guarantee in Euro Amendments of Letters of Guarantee in FX Notes - Remarks 4.1. Charges for letters of guarantee are, in generally, collected per invisible quarter Letters of guarantee in foreign exchange are subject to additional charges of the correspondent bank. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 24 / 35

25 Electronic Services ATM Banking ETHNOCASH PLUS / ETHNOCASH PLUS AGROKARTA Debit Cards (Retail) 1. Supply of ETHNOCASH PLUS / ETHNOCASH PLUS AGROKARTA 2. Transactions via NBG s i-bank ATM network: Cash withdrawal / Cash deposit / NBG cheque deposit / Money transfer between NBG 2.1 account (own account or of third parties) / Balance inquiry / Issue of mini-statement / Credit card installment payment 2.2 Payment of Dues to Third Parties (Greek State, Public Utilities, Insurance Funds, Unions, Chambers, Municipalities and Municipal Undertakings, other companies, donations etc) As applicable under section Payment of Dues to Third Parties 2.3 Money transfer in Euro (OUR) up to 900 to immigrants countries: Albania, Armenia, Bangladesh, Bulgaria, Egypt, Georgia, India, Moldova, Pakistan, Philippines, Poland, Romania, Russia, Sri Lanka, Turkey, Ukraine Specifically to banks of the NBG Group: Banka NBG Albania SA / United Bulgarian Bank / Banca Romaneasca SA 3 3. Transactions via other Banks ATMs in Greece and abroad: 3.1 Cash withdrawal from account (DIASNET CIRRUS/MAESTRO): Amounts up to Amounts from 391 to Amounts form 491 to Amounts over % on the amount withdrawn 3.2 Account balance enquiry via other banks ATMs (DIASNET) 0.14 ETHNOCASH PLUS BUSINESS (for Legal Entities) 1. Supply of ETHNOCASH PLUS BUSINESS 1.1 Annual fee (per card) Specifically for NBG Sight Account for Legal Entities 1.3 Card replacement because of damage 2. Transactions via NBG s i-bank ATM network: 2.1 Cash withdrawal / Cash deposit / NBG cheque deposit / Money transfer between NBG account (own account or of third parties) / Balance inquiry / Issue of mini-statement / Payment of instalments and interest of business loans (Open Business Loan & Overdraft) 2.2 Payment of Dues to Third Parties (Greek State, Public Utilities, Insurance Funds, Unions, Chambers, Municipalities and Municipal Undertakings, other companies, donations etc) As applicable under section Payment of Dues to Third Parties 3. Transactions via other Banks ATMs in Greece and abroad: 3.1 Cash withdrawal from account (DIASNET CIRRUS/MAESTRO): Amounts up to Amounts from 391 to Amounts form 491 to Amounts over % on the amount withdrawn 3.2 Account balance enquiry via other banks ATMs (DIASNET) 0.14 In the event of cancellation of payment of dues to third parties via alternative networks (i-bank), any NBG charges are not refundable. ETHNOdeposit Cash deposit card (for Legal Entities) 1. Issuance and use of ETHNODeposit cards 2. Issuance of detailed statements with ETHNODeposit cards (at the Branch / via Internet banking) [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 25 / 35

26 Electronic Services Internet / Phone Banking Access to alternative electronic networks (Internet/Phone/Mobile banking) - Individuals Access to alternative electronic networks (delivery of i-code device included) for individuals in general 8 (including VAT) Refund of access to alternative networks fee: The said fee of 8 including VAT is refundable provided the user carries out at least 30 money transactions (e.g., fund transfers, payments to the Greek State and public utilities, credit card payments, etc.) via Internet and/or Phone and/or Mobile Banking within twelve months of signing up for the service. Refund of the above mentioned fee holds only for the initial issue of i-code device not for the replacements. Replacement of the i-code device for individuals in general: - due to loss 8 (including VAT) - due to fault or failure within the three-year guarantee period - due to fault or failure after the guarantee period has expired 8 (including VAT) Access to alternative electronic networks (delivery of i-code device included) specifically for the following customer categories: > First beneficiary of a Student Life account > > First beneficiary of any payroll or pension deposit multiproduct account (e.g., Salary Plus for salaried employees or pensioners) First beneficiary of any simple account where pension is credited (NBG Savings account, Current account) > Beneficiaries of an NBG Sight account > Personal Banking customers Unemployed persons and persons with special needs, upon presenting relevant documentation for > approval by the Branch Manager Replacement of the i-code device for the above mentioned customers (provided they still fall within the above listed customer categories): - due to loss - due to fault or failure within the three-year guarantee period - due to fault or failure after the guarantee period has expired Individuals who are resident abroad or temporarily abroad. - Replacement of i-code device: The terms and conditions quoted in the section Replacement of i-code device apply, as the case may be. - Shipment fees for i-code device to countries abroad is 5. Access to alternative electronic networks (use of the SMS i-code service included) for individuals Access to alternative electronic networks (Internet banking) Legal entities Access to the Bank s Internet Banking (i-code device included) for legal entities Replacement of i-code device due to fault or failure: Replacement of i-code device due to loss. 21 (including VAT) - Customer Service via Contact Centre / Phone Banking: call from landline or cell phone or call if you are phoning from abroad. Each call is charged at the network rates applied by the phone provider. - The option to execute transactions on deferred future dates via Phone Banking is provided solely via Bank agents, not via the Interactive Voice Response (IVR) service. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 26 / 35

27 Electronic Services Internet / Phone Banking 1. Transactions on accounts 1.1. Deposit accounts: Balance inquiry, money transfer, daily extrait, monthly extrait (for individuals and legal entities) Periodic electronic payments 1.3. Access to information concerning deposit accounts in F/C 1.4. NBG issued credit card payment (own or other s) 1.5. Payment of Dues to Third Parties (Greek State, Public Utilities, Insurance Funds, Unions, Chambers, Municipalities and Municipal Undertakings, other companies, donations etc) 2. Transaction of securities As applicable under section Payment of Dues to Third Parties 2.1. Purchase / Sale of shares (regardless of amount): 0.35%, minimum Intraday share trading (regardless of amount): 0.35%, minimum 5 Note: For further information (fees in favour of third parties etc.) see under section Securities Information on purchase / sale order, portfolio update (balance & activity) 2.4. Update of M/Fs Portfolio 3. Other Transactions 3.1. WEB ΕTHNOFiles Service (Corporate banking): Provision of WEB ETHNOfiles services (subscription, dispatch and receipt of electronic transaction and information files) Carrying out WEB ETHNOfiles-based transactions requested Charges, where applicable, at the respective rates per transaction, as the case may be Order for chequebook, information on order and history of orders 3.3. Mass debit entries to accounts As the case may be 3.4. Queries on business financing accounts (activity, balance, instalment schedules, interest rate charged) 3.5. Provision of e-factoring services (management and accounting updates of factoring accounts) 3.6. NBG s Alert Notification Service ETE Alert (Retail): Activation of NBG s Alert Notification Service via Internet banking application Alert notification service via text messages (SMS) on the mobile phone of NBG credit cards principal holders, regarding their credit card transactions and monthly statements Prepaid virtual cards (Retail): As quoted in the relevant section, under Cards Rates & Charges Card issuance via Internet banking application Card loading / unloading via Internet/Phone banking application As quoted in the relevant section, under Cards Rates & Charges In the event of cancellation of payment of dues to third parties via alternative networks (i-bank), any NBG charges are not refundable. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 27 / 35

28 Electronic Services Internet / Phone Banking 4. Money Transfers - INDIVIDUALS 4.1. Transfers in Euro (credits) to NBG accounts (irrespective of the amount): Single transfer Mass transfers (by sending a remittance file) debited to an account 0.20 per credited account Mass transfers (by sending a remittance file) debited to an NBG SIGHT ACCOUNT for Individuals 4.2. Transfers in Euro, to other domestic bank (amounts up to 150,000): Single transfer up to 12, Single transfer 12, , Single transfer 50, , Mass transfers (by sending a remittance file) debited to an account For payment of a credit card issued by other domestic bank (amounts up to 12,500) The above mentioned charges as the case may be per transfer By debiting a STUDENT LIFE deposit account By debiting an NBG SIGHT ACCOUNT See below Money Transfers -Remarks Transfers in Euro, to EU countries (amounts up to 12,500): Single transfer Mass transfers (by sending a remittance file) debited to an account 1 per transfer By debiting a STUDENT LIFE deposit account By debiting an NBG SIGHT ACCOUNT See below Money Transfers -Remarks 4.4. Transfers in Euro, to non-eu countries (amounts up to 12,500) Single transfer in Euro, to non-eu countries Mass transfers (by sending a remittance file) debited to an account 10 per transfer 4.5. Transfers in FX to EU or non-eu countries (amounts up to the equivalent of 12,500) Single transfer in FX to EU or non-eu countries Mass transfers (by sending a remittance file) debited to an account 10 per transfer [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 28 / 35

29 Electronic Services Internet / Phone Banking 5. Money Transfers LEGAL ENTITIES 5.1. Transfers in Euro (credits) to NBG accounts (irrespective of the amount): Single transfer Mass transfers (by sending a remittance file) debited to an account 0.20 per credited account Mass transfers (by sending a remittance file) debited to an NBG SIGHT ACCOUNT for Legal Entities 5.2. Transfers in Euro, to other domestic bank (amounts up to 9,999,999): Single transfer up to 12, Single transfer 12, , Single transfer 50, , Single transfer 150, ,999, Mass transfers (by sending a remittance file) debited to an account By debiting an NBG SIGHT ACCOUNT 5.3. Transfers in Euro, to EU countries (amounts up to 50,000): The above mentioned charges per transfer as the case may be See below Money Transfers -Remarks Single transfer up to 12, Single transfer 12, , Mass transfers (by sending a remittance file) debited to an account By debiting an NBG SIGHT ACCOUNT 5.4. Transfers in Euro, to non-eu countries (amounts up to 50,000) The above mentioned charges per transfer as the case may be See below Money Transfers -Remarks Single transfer up to 12, Single transfer 12, , Mass transfers (by sending a remittance file) debited to an account The above mentioned charges per transfer as the case may be 5.5. Transfers in FX to EU or non-eu countries (amounts up to the equivalent of 12,500) Single transfer in FX to EU or non-eu countries Mass transfers (by sending a remittance file) debited to an account 15 per transfer 5.6. Import transfers in Euro, to EU countries (amounts up to 50,000): Single transfer up to 50, Mass transfers (by sending a remittance file) debited to an account 10 per transfer 5.7. Import transfers in Euro, to non-eu countries (amounts up to 50,000): Single transfer up to 12, Single transfer 12, , Mass transfers (by sending a remittance file) debited to an account The above mentioned charges per transfer Import transfers in FX to EU or non-eu countries (amounts up to the equivalent of 12,500): Single transfer in FX to EU or non-eu countries Mass transfers (by sending a remittance file) debited to an account 25 per transfer [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 29 / 35

30 Electronic Services Internet / Phone Banking 6. Money Transfers Remarks 6.1. Money transfers by debiting an NBG SIGHT ACCOUNT : Payment order in Euro, to a domestic bank by debiting a: - Fixed-Cost NBG SIGHT ACCOUNT for Individuals - Fixed-Cost NBG SIGHT ACCOUNT for Legal Entities - Simple NBG SIGHT ACCOUNT for Individuals with A.D.B. (*) Simple NBG SIGHT ACCOUNT for Legal Entities with A.D.B (*) A.D.B.: Average Daily Balance on the account for the previous month before sending the money transfer For any other payment order The applicable charges as the case may be 6.2. Retail money transfers in Euro debited to STUDENT LIFE deposit account: Money transfers to domestic and EU banks debited to a STUDENT LIFE deposit account are free of NBG commission Dias S.A. transfer charges: Charges for money transfers via Diastransfer include VAT in favour of DIAS SA Abbreviations used for charges of money transfers to domestic banks: If marked SHA, the payer is charged with NBG s commission and the beneficiary with the paying bank s fee. / If marked OUR, the payer is charged with both NBG s commission and the paying bank s fee. / If marked BEN, the payer does not pay any charges Abbreviations used for charges for money transfer to foreign (EU) bank: Money transfers of this type are always marked SHA (i.e. the payer is charged with NBG s commission and the beneficiary with the paying bank s fee) Abbreviations used for charges for payments of credit card issued by other bank: Money transfers of this type are always marked OUR (the payer is charged only with NBG s commission) Money transfers on prearranged dates: Transactions at future dates can be arranged, on an one-off or periodical basis, on money transfers to NBG, other domestic, or foreign banks via Internet Banking Non-STP charges: Where applicable, extra charge of 4.90 or 10 is collected in favour of domestic or foreign receiving bank respectively Transfers in FX: Apart from the standard charges, a commission on FX transactions (1 minimum 5 and maximum 30) is collected Urgent transfers: An additional charge of 10 is applied Cancellation of money transfer to domestic bank: NBG s commission is not refundable. Only the fees in favour of DIAS S.A. and, if marked OUR, the paying bank s fee, are refundable Cancellation of Euro money transfer to foreign bank: NBG s commission is not refundable Cancellation of FX money transfer: NBG s commission and commission on FX transactions are not refundable Incoming money transfers via Internet banking of other bank: For incoming money transfers from other domestic or foreign banks, the charges stated in section Incoming Fund Transfers shall apply. These charges apply regardless of the channel used by the other bank to issue the transfer (i.e. whether via its branch network or via its Internet / Phone banking application). [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 30 / 35

31 Electronic Services Mobile Banking Access to alternative electronic networks (Internet/Phone/Mobile banking) - Individuals The relevant charges applicable Access to alternative electronic networks (use of the SMS i-code service included) for individuals under section Internet/Phone Banking 1. Deposit Accounts 1.1. Deposit accounts: Balance queries, 10 most recent transactions in linked accounts (for individuals and legal entities), and money transfers between the beneficiary s own accounts Crediting a third party account held with NBG 2. Credit Cards 2.1. Information on NBG credit cards (current balance, 10 most recent transactions, etc) 2.2. Payment of NBG-issued credit cards (your own or third parties ) 3. Payment of Dues to Third Parties As applicable under section Payment of Dues to Third Parties 4. Investments 4.1. Share portfolio: Orders to buy/sell equities on the ATHEX and the CSE. The same charge applicable to Internet/Phone Banking 4.2. Monitoring of orders to buy/sell equities, and cancellation of (unexecuted) orders 4.3. Market monitoring 5. Money Transfers - INDIVIDUALS 5.1. Transfers in Euro (credits) to NBG accounts (irrespective of the amount): Single transfer 5.2. Transfers in Euro, to other domestic bank (amounts up to 150,000): Single transfer up to 12, Single transfer 12, , Single transfer 50, , For payment of a credit card issued by other domestic bank (amounts up to ,500) By debiting a STUDENT LIFE deposit account By debiting an NBG SIGHT ACCOUNT See above Money Transfers - Remarks via I.B Transfers in Euro, to EU countries (amounts up to 12,500): Single transfer By debiting a STUDENT LIFE deposit account By debiting an NBG SIGHT ACCOUNT See above Money Transfers - Remarks via I.B Transfers in Euro, to non-eu countries (amounts up to 50,000) Single transfer in Euro, to non-eu countries Other Transactions 6.1. Prepaid virtual cards (Retail): Card loading / unloading via Mobile banking application As quoted in the relevant section, under Cards Rates & Charges 7. Notes - Remarks 7.1. NBG s i-bank services include i-bank Mobile Banking via smart phones. Some services may not be accessible via all types of smart phone. When such services are provided, the rates for Internet/Phone Banking shall apply In any case, you should be aware that your network provider may also apply charges In the event of cancellation of payment of dues to third parties via alternative networks (i-bank), any NBG charges are not refundable. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 31 / 35

32 Electronic Services Automated Payment Systems (APS) Payment of Dues to Third Parties (Greek State, Public Utilities, Insurance Funds, Unions, Chambers, Municipalities and Municipal Undertakings, other companies, donations etc) As applicable under section Payment of Dues to Third Parties Simple Pay Access to Simple Pay -Individuals Payments to partner companies and organizations through Simple Pay Simple Pay Spot Access to i-bank Simple Pay Spot Payments to partner companies and organizations through i-bank Simple Pay Spot Other Services & Operations The same charge applicable to Simple Pay 1 (per completed transaction) Safe Deposit Boxes 1. Rental of Safe Deposit Boxes: 1.1. Traditional safe deposit box (annual minimum rental by size) (annually) 1.2. Electronic safe deposit box (annual minimum rental by size) (annually) 2. Other charges: 2.1. Security deposit (regardless of the size of safe deposit box) The equivalent of the agreed rent Safe deposit box forced opening fee due to loss of key 100 (per event) 2.3. Safe deposit power-of-attorney supplied by NBG 5 (one off) 3. Notes - Remarks 3.1. The above rents are charged with VAT The security deposit is paid at the start of the rental Free insurance up to the amount of 3,000 is offered for the contents of all types of safe deposit boxes, with the possibility of extending coverage up to the amount of at a low annual premium, depending on the amount insured. Domestic Paper Instruments for Collection 1. Domestic Paper Instruments for Collection 1.1. Paper instruments for collection with a maturity up to 12 months 4, minimum Paper instruments for collection with a maturity of over 12 months 8, minimum Domestic Paper Instruments for Collection in Pledge 2.1. Post-dated cheques in pledge (irrespective of maturity) 4, minimum Bills of exchange / promissory notes etc, with a maturity up to 12 months 4, minimum Bills of exchange / promissory notes etc, with a maturity of over 12 months 8, minimum Other Expenses 3.1. Extension of maturity of bill of exchange / promissory note (*) 8 (*)Extension of maturity: If, upon extension, the maturity becomes longer than 12 months, the difference between short and long maturity fees will also be collected Return of dishonoured bill of exchange / promissory note (further to any expenses) (**) 10 (**)Return of protested dishonoured items: Protest expenses (plus VAT) will also be collected Return of dishonoured cheque posted to a credit account Additional charges in favour of domestic correspondents for items collected through them 1, minimum Documentary credits 6, minimum 8.80 [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 32 / 35

33 Other Services & Operations Foreign Exchange Operations 1. Cheques / drafts / other items for collection to/from foreign countries 3, minimum 17 Note: Transfer of depositor s funds from foreign countries into the depositor s account is free of charge. 2. Purchase / Sale of foreign banknotes: 2.1. up to 300 equivalent from up to 2,000 equivalent over 2, Withdrawal of foreign banknotes from FX deposit accounts Other Banking Operations 1. Search for assets dues of living customers: 1.1 In 1 to 10 branches in more than 10 branches Search for deceased customers assets and dues in favour of heirs: 2.1 In 1 to 10 branches In more than 10 branches Transfer of deposits to heirs: upon our legal services opinion per account upon our legal services opinion per heir without our legal services opinion per account without our legal services opinion per heir 10 Notes: 1) If there are one to four (4) heirs per account, the fee is collected per account ( 60 or 40 respectively). If there are more than four (4) heirs per account, the fee is collected per heir ( 15 or 10 respectively). 2) If heirs do not know the account(s) of the deceased and request a search for any accounts in the same or other branches, they shall pay, in addition to the aforesaid fees, the charge for search for deceased customers assets and dues in favour of heirs. Extra statements of deposit account activity, including accounts in foreign currency, issued by the Branch: 4.1. For account activity dating up to 100 days prior to date of request: Savings or sight accounts Current accounts 4.2. For account activity that does not extend back earlier than 1/1/2000: Savings or sight accounts Current accounts 4.3. For account activity extending back to earlier than 1/1/2000: Savings, sight or current accounts 1.50 / request (regardless of the number of pages of statement) (regardless of the number of pages of statement) 5 / request (for statement up to 10 pages) For each page beyond 10: 0.50/page, up to a max. cost of 50 per request. (regardless of the number of pages of statement) 20 / request (for statement up to 10 pages). For each page beyond 10: 1/page, up to a max. cost of 100 per request. Note: Charges for extra statements concern statement requests for: a) Savings accounts: all types, regardless of currency. b) Sight accounts: NBG Sight Account, Function Sight Account, Sight Deposit Account (regardless of currency) c) Current accounts: all types. [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 33 / 35

34 Other Services & Operations Other Banking Operations 5. Extraction and provision of data from the Bank s archives (per request) 5.1. From the branch archive From NBG s general archive Notes: 1) Each request concerns a search for up to 10 documents (including transaction slips etc). Documents above and beyond 10 shall be treated as a new request. 2) In the case of a search for a large quantity of data, a fee shall be agreed with the customer beforehand, depending on the amount of work involved, and shall be at least the fee specified above, as the case may be. 6. Certificates for interest on deposits for the current and the previous year 7. Certificates for interest on deposits for years prior to the previous year The above charges applicable for Extraction and provision of data from the Bank s archives 8. Certificates on investments via the Dematerialized Securities System (DSS) 9. Certificates to chartered accountants Certificates to overseas Universities 11. Letters of recommendation to various state authorities and organizations, such as Ministries and Chambers Certified copy of FX rates on previous dates As the case may be, minimum Exchange of coins with banknotes For amounts up to For amount of For amounts over Exchange of banknotes with coins For amounts up to For amounts of For amounts over Prize payment for OPAP winning ticket (per transaction) 1 [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 34 / 35

35 General Remarks on the Charges for Other Banking Transactions 1. Commission on FX transaction. When buying or selling FX, a commission on FX transactions is collected, plus any standard charges: 1 minimum 5 and maximum 30 Note: In the event of withdrawals in Euro from FX deposit accounts, credits of FX deposit accounts in FX purchased against Euro, FX transactions via special accounts held with the Bank of Greece, transactions related to agents commissions, as well as purchase or sale of foreign banknotes, the said commission does not apply. 2. Customers are charged with the cost of any actual postage, telephone, telex and other expenses (such as legal, protest and local/foreign correspondent fees) incurred by NBG for their account, where applicable. 3. The charge rates are subject to VAT, where applicable. 4. Collection of charges representing additional expenses from extra operations or services initiated or caused by customers is at the discretion of the NBG Unit concerned, on the basis of the rates applicable to similar business. 5. This Table is periodically revised and the information provided limited to basic transactions terms of the Bank. For more detailed information on special transactions or terms, please consult your NBG branch. 6. Submission of comments/suggestions/complaints by customers. If you wish to submit any comments/suggestions/complaints, please contact (in the following order): > The relevant staff at your Branch who will seek to deal with your issue right away. > > NBG s Customer Service Department: Ypatias 5, , Athens / Tel.: (for domestic calls from a landline) or (for international calls from a cell phone), Monday to Friday, 08:00 16:00 / fax: / [email protected] Customer Ombudsman: NBG Customer Ombudsman s Office, Syngrou Ave., , Athens, Ethniki General Insurance, Building B, 1 st floor / Tel.: / Fax: / [email protected]. If you wish to find out more about the NBG Customer Ombudsman, just visit the Bank s website. Finally, if, despite the mediation of the NBG Customer Ombudsman, your issue has not been satisfactorily resolved, you may contact the Hellenic Ombudsman for Banking Investment Services: 1, Massalias Str., Athens, Tel.: , fax: , e- mail: [email protected] / website: [ NBG Group Marketing and Communication Division] [Updated: 07/09/2015] 35 / 35