G3.1 Content Index. Level A+

Transcription

1 G3.1 Content Index GRI Application Level A+

2 G3.1 Content Index - GRI Application Level A+ Fully Reported Partially Reported NOT Reported Application Level A+ Assured by ERNST&YOUNG STANDARD DISCLOSURES PART I: Profile s 1. Strategy and Analysis Profile 1.1 Statement from the most senior decision-maker of the organization. Level of Voorwoord van de CEO (PDF page 2) + Een duurzame bedrijfsstrategie (PDF page 18) + Maatschappelijk beleid vormgegeven door dialoog (PDF page 22) + Resultaten en doelstellingen (PDF page 31) 1.2 Description of key impacts, risks, and opportunities. Een duurzame bedrijfsstrategie (PDF page 18) 2. Organizational Profile Profile Level of 2.1 Name of the organization. Beelen Groep B.V. 2.2 Primary brands, products, and/or services. Bedrijfsprofiel (PDF page 4) 2.3 Operational structure of the organization, including main Bedrijfsprofiel (PDF page 4) divisions, operating companies, subsidiaries, and joint ventures. 2.4 Location of organization s headquarters. Colofon (PDF page 71) 2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. Bedrijfsprofiel (PDF page 4) + Colofon (PDF page 71) 2.6 Nature of ownership and legal form. Bedrijfsprofiel (PDF page 4) 2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). Bedrijfsprofiel (PDF page 4) + Kerncijfers (PDF page 9) 2.8 Scale of the organization. Kerncijfers (PDF page 9) 2.9 Significant changes during the period regarding size, structure, or ownership. Voorwoord van de CEO (PDF page 2) + Een duurzame bedrijfsstrategie (PDF page 18) + Maatschappelijk beleid vormgegeven door dialoog (PDF page 22) + Resultaten en doelstellingen (PDF page 31) 2.10 Awards received in the period. Een duurzame bedrijfsstrategie (Belangrijkste prestaties) (PDF page 18). Beelen didn t win an award in 2012, but did get a certificate regarding the CO 2 Prestatieladder Niveau 5 reason for omission reason for omission G3.1 Content Index - GRI Application Level A+ Beelen Groep 2

3 Profile Level of reason for omission 3. Report Parameters 3.1 Reporting period (e.g., fiscal/calendar year) for information Over dit verslag (PDF page 63) provided. 3.2 Date of most recent previous report (if any). The report about 2011 was published in July Reporting cycle (annual, biennial, etc.) Annual 3.4 Contact point for questions regarding the report or its Colofon (PDF page 71) contents. 3.5 Process for defining report content. Maatschappelijk beleid vormgegeven door dialoog (De stakeholdersdialoog + Materialiteitsbepaling) (PDF page 22) 3.6 Boundary of the report (e.g., countries, divisions, Over dit verslag (PDF page 63) subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. 3.7 State any specific limitations on the scope or boundary of Over dit verslag (PDF page 63) the report (see completeness principle for explanation of scope). 3.8 Basis for on joint ventures, subsidiaries, leased Beelen Groep structuur (PDF page 4) facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/ or between organizations. 3.9 Data measurement techniques and the bases of Over dit verslag (PDF page 63) calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols Explanation of the effect of any re-statements of Over dit verslag (PDF page 63) information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods) Significant changes from previous periods in the scope, boundary, or measurement methods applied in the report. Over dit verslag (PDF page 63) 3.12 Table identifying the location of the Standard s in the report Policy and current practice with regard to seeking external assurance for the report. This GRI Content Index is published on our website Over dit verslag (PDF page 63) G3.1 Content Index - GRI Application Level A+ Beelen Groep 3

4 Profile Level of reason for omission 4. Governance, Commitments, and Engagement 4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. 4.2 Indicate whether the Chair of the highest governance body is also an executive officer. 4.3 For organizations that have a unitary board structure, state the number and gender of members of the highest governance body that are independent and/or nonexecutive members. 4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Bedrijfsprofiel (PDF page 4) + Management biografieën (PDF page 65) The Chair Wim Beelen is also the CEO Beelen is a company with a Board of Management. Bedrjfsprofiel (PDF page 4) Does not exist Beelen wants to formalize a works council, but previous attempts have not yet led to formation. Beelen recognizes the usefulness and necessity to have a works council and will discuss the possibilities with the HR manager in Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization s performance (including social and environmental performance). In 2012 senior management agreed to a bonus structure (effictive as of January 2013) linked to the social and environmental goals. When senior management meets the financial and social goals, they receive a bonus which equals one month salary. Maatschappelijk beleid vormgegeven door dialoog (MVO-beleid en -management) (PDF page 23) Onze medewerkers (Diversiteit en integriteit) (PDF page 52) 4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. 4.7 Process for determining the composition, qualifications, and expertise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity. 4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Een duurzame bedrijfsstrategie (Integriteitsen leverancierscode) (PDF page 54) G3.1 Content Index - GRI Application Level A+ Beelen Groep 4

5 Profile Level of reason for omission 4.9 Procedures of the highest governance body for overseeing the organization s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles Processes for evaluating the highest governance body s own performance, particularly with respect to economic, environmental, and social performance Explanation of whether and how the precautionary approach or principle is addressed by the organization Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic. Maatschappelijk beleid vormgegeven door dialoog (PDF page 22) + Een duurzame bedrijfsstrategie (Integriteitsen leverancierscode +Internationale standaarden en kwaliteitseisen (PDF page Maatschappelijk beleid vormgegeven door dialoog (MVO-beleid en -management) (PDF page 23) Risk Management has the attention of the Management Team of Beelen. Een duurzame keten (PDF page 46) Een duurzame keten (PDF page 46) 4.14 List of stakeholder groups engaged by the organization. Maatschappelijk beleid vormgegeven door dialoog (PDF page 22) 4.15 Basis for identification and selection of stakeholders with whom to engage Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its. Maatschappelijk beleid vormgegeven door dialoog (PDF page 22) Maatschappelijk beleid vormgegeven door dialoog (PDF page 22) Maatschappelijk beleid vormgegeven door dialoog (PDF page 22) G3.1 Content Index - GRI Application Level A+ Beelen Groep 5

6 Management approach GRI-indicator Policy Responsible Goals Monitoring Economic (EC) PDF page 18 (chapter Een duurzame bedrijfsstrategie ) Management Board, branch managers PDF page 18 (chapter Een duurzame bedrijfsstrategie ) Quarterly reports, Annual Report Environmental (EN) PDF page 38 (chapter Zorg voor het milieu ) Management Board, KAM-manager, branch managers Social: Labor practices and Decent Work (LA) Social: Human Rights (HR) Social: Society (SO) Social: Product Responsibility (PR) PDF page 52 (chapter Onze medewerkers ) PDF page 18 (chapter Een duurzame bedrijfsstrategie ) PDF page 58 (chapter Beelen in de samenleving ) PDF page 18 (chapter Een duurzame bedrijfsstrategie), PDF page 38 (chapter Zorg voor het milieu ) and PDF page 46 ( Verduurzaming in de keten ) STANDARD DISCLOSURES PART II: s on Management Approach (DMAs) Management Board, HR-manager, KAM-manager Management Board, HR-manager, KAM-manager Management Board, branch managers, PR & Communications Manager Management Board, branch managers, KAM-manager PDF page 38 (chapter Zorg voor het milieu ) PDF page 52 (chapter Onze medewerkers ) PDF page 18 (chapter Een duurzame bedrijfsstrategie ) PDF page 58 (chapter Beelen in de samenleving ) PDF page 18 (chapter Een duurzame bedrijfsstrategie), PDF page 38 (chapter Zorg voor het milieu ) and PDF page 46 ( Verduurzaming in de keten ) Half year reports, CSR Report, management review Sloopwerken and Recycling Quarterly reports, CSR Report Management review Sloopwerken and Recycling, CSR report CSR report Management review Sloopwerken and Recycling, CSR report G3.1 DMAs Level of DMA EC on Management Approach EC Aspects Economic performance Bedrijfsprofiel (PDF page 4) + Een duurzame bedrijfsstrategie (PDF page 18) Market presence Bedrijfsprofiel (PDF page 4) + Een duurzame bedrijfsstrategie (PDF page 18) Indirect economic impacts Een duurzame bedrijfsstrategie (PDF page 18) + Maatschappelijk beleid vormgegeven door dialoog (PDF page 22) DMA EN on Management Approach EN Aspects Materials Zorg voor het milieu (PDF page 38) Energy Zorg voor het milieu (PDF page 38) Water Zorg voor het milieu (PDF page 38) Biodiversity Zorg voor het milieu (PDF page 38) Emissions, effluents and waste Zorg voor het milieu (PDF page 38) Products and services Zorg voor het milieu (PDF page 38) Compliance Zorg voor het milieu (PDF page 38) Transport Zorg voor het milieu (PDF page 38) Overall Zorg voor het milieu (PDF page 38) G3.1 Content Index - GRI Application Level A+ Beelen Groep 6

7 DMA LA on Management Approach LA Aspects Employment Labor/management relations Occupational health and safety Training and education Diversity and equal opportunity Equal remuneration for women and men DMA HR on Management Approach HR Aspects Investment and procurement practices Integriteits- en leverancierscode (PDF page Non-discrimination Integriteits- en leverancierscode (PDF page Freedom of association and collective bargaining Integriteits- en leverancierscode (PDF page Child labor Integriteits- en leverancierscode (PDF page Prevention of forced and compulsory labor Beelen operates in the Netherlands where freedom of expression legislation has been passed through the Law on Works and the right to belong to a union Security practices Integriteits- en leverancierscode (PDF page Indigenous rights Integriteits- en leverancierscode (PDF page Assessment Integriteits- en leverancierscode (PDF page Remediation Beelen operates in the Netherlands and therefore this indicator is not material G3.1 Content Index - GRI Application Level A+ Beelen Groep 7

8 DMA SO on Management Approach SO Aspects Local communities Beelen has no activities that have significant impact on the local economy. Therefore this indicator is not material Corruption Integriteits- en leverancierscode (PDF page Public policy Participations and contributions are not allowed Anti-competitive behavior Integriteits- en leverancierscode (PDF page Compliance Een duurzame bedrijfsstrategie (Wet- en regelgeving) (PDF page DMA PR on Management Approach PR Aspects Customer health and safety Een duurzame bedrijfsstrategie (Internationale standaarden en kwaliteitseisen) (PDF page + Zorg voor het milieu (omgevingsmanagement) (PDF page 43) Product and service labelling Een duurzame bedrijfsstrategie (Internationale standaarden en kwaliteitseisen) (PDF page + Zorg voor het milieu (omgevingsmanagement) (PDF page 43) Marketing communications There are no programs or complaints regarding this topic Customer privacy There were no complaints regarding customer privacy. A report on other complaints and Beelen s policy is published in the report (PDF page 27) Compliance Een duurzame bedrijfsstrategie (Wet- en regelgeving + Internationale standaarden en kwaliteitseisen) (PDF page G3.1 Content Index - GRI Application Level A+ Beelen Groep 8

9 STANDARD DISCLOSURES PART III: Performance Indicators Economic Indicator Level of Economic performance EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. Kerncijfers (PDF page 9) Employee compensation, retained earnings and payments to capital providers and governments EC2 Financial implications and other risks and opportunities for the organization s activities due to climate change. Zorg voor het milieu (PDF page 38) EC3 Coverage of the organization s defined benefit plan obligations. Proprietary information EC4 Significant financial assistance received from government. Beelen does not receive any significant financial assistance from the government Market presence EC5 Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation. Beelen operates in the Netherlands and meets the statutory minimum requirements EC6 Policy, practices, and proportion of spending on locallybased suppliers at significant locations of operation. Not material Beelen does not report on this indicator, because its services do not have a significant impact on the local economy. EC7 Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. Beelen does not have specific procedures for local hiring Indirect economic impacts EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. Beelen in de samenleving (PDF page 58) EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts. Een duurzame bedrijfsstrategie (PDF page 18) G3.1 Content Index - GRI Application Level A+ Beelen Groep 9

10 Environmental Materials EN1 Materials used by weight or volume. Zorg voor het milieu (PDF page 38) EN2 Percentage of materials used that are recycled input materials. Zorg voor het milieu (Nuttig hergebruik afvalstromen) (PDF page 38) Energy EN3 Direct energy consumption by primary energy source. Zorg voor het milieu (PDF page 38) EN4 Indirect energy consumption by primary source. Zorg voor het milieu (PDF page 38) EN5 Energy saved due to conservation and efficiency Zorg voor het milieu (PDF page 38) improvements. EN6 Initiatives to provide energy-efficient or renewable energy Zorg voor het milieu (PDF page 38) based products and services, and reductions in energy requirements as a result of these initiatives. EN7 Initiatives to reduce indirect energy consumption and reductions achieved. Zorg voor het milieu (PDF page 38) Water EN8 Total water withdrawal by source. Not material This indicator is EN9 Water sources significantly affected by withdrawal of water. Not material not material for Beelen. At its office EN10 Percentage and total volume of water recycled and reused. Not material locations Beelen only uses tap water and does not consume substantial amounts of water. Zorg voor het milieu (PDF page 43) G3.1 Content Index - GRI Application Level A+ Beelen Groep 10

11 Biodiversity EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Not material EN12 Description of significant impacts of activities, products, and Not material services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. EN13 Habitats protected or restored. Not material EN14 Strategies, current actions, and future plans for managing Not material impacts on biodiversity. EN15 Number of IUCN Red List species and national conservation Not material list species with habitats in areas affected by operations, by level of extinction risk. Beelen has no signicant impact on biodoversity in the operating areas. Therefore this indicator is not material. Beelen does have a checklist regarding bioversity in place which is part of the working procedures at the locations we operate - Zorg voor het milieu (PDF page 43) Emissions, effluents and waste EN16 Total direct and indirect greenhouse gas emissions by Zorg voor het milieu (PDF page 38) weight. EN17 Other relevant indirect greenhouse gas emissions by weight. Zorg voor het milieu (PDF page 38) EN18 Initiatives to reduce greenhouse gas emissions and Zorg voor het milieu (PDF page 38) reductions achieved. EN19 Emissions of ozone-depleting substances by weight. Zorg voor het milieu (PDF page 38) EN20 NOx, SOx, and other significant air emissions by type and Zorg voor het milieu (PDF page 38) weight. EN21 Total water discharge by quality and destination. Not material This indicator is not material for Beelen. At its office locations Beelen only uses tap water and does not consume substantial amounts of water. Zorg voor het milieu (PDF page 43) G3.1 Content Index - GRI Application Level A+ Beelen Groep 11

12 EN22 Total weight of waste by type and disposal method. Zorg voor het milieu (PDF page 38) EN23 Total number and volume of significant spills. Not material This indicator is not material for Beelen. At its office locations Beelen only uses tap water and does not consume substantial amounts of water. Zorg voor het milieu (PDF page 43) EN24 EN25 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization s discharges of water and runoff. Products and services EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. EN27 Percentage of products sold and their packaging materials that are reclaimed by category. Beelen only exports materials that are on the groene lijst (EVOA - Europees verdrag voor overbrenging afvalstoffen). No hazardous waste was imported or shipped internationally. Zorg voor het milieu (PDF page 38) Not material Not material Beelen has no signicant impact on biodoversity in the operating areas. Therefore this indicator is not material. Beelen does have a checklist regarding bioversity in place which is part of the working procedures at the locations we operate - Zorg voor het milieu (PDF page 43) Beelen is a service organisation and doesn t sell products G3.1 Content Index - GRI Application Level A+ Beelen Groep 12

13 Compliance EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Een duurzame bedrijfsstrategie (Wet- en regelgeving) (PDF page Transport EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization s operations, and transporting members of the workforce. Zorg voor het milieu (Duurzaam materieel) (PDF page 38) Overall EN30 Total environmental protection expenditures and investments by type. Zorg voor het milieu (Milieu-investeringen) (PDF page 38) Social: Labor Practices and Decent Work Indicator Level of Employment LA1 Total workforce by employment type, employment contract, and region, broken down by gender. The total workforce data is not broken down by gender LA2 Total number and rate of new employee hires and employee turnover by age group, gender, and region. The turnover data is not broken down by gender and age group LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. LA15 Return to work and retention rates after parental leave, by gender. Not available This information is not available Labor/management relations LA4 Percentage of employees covered by collective bargaining agreements. LA5 Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements. G3.1 Content Index - GRI Application Level A+ Beelen Groep 13

14 Occupational health and safety LA6 LA7 LA8 LA9 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region and by gender. Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. Health and safety topics covered in formal agreements with trade unions. Training and education LA10 Average hours of training per year per employee by gender, and by employee category. LA11 LA12 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Percentage of employees receiving regular performance and career development reviews, by gender. Diversity and equal opportunity LA13 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity. Equal remuneration for women and men LA14 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation. Onze medewerkers (Veilig en gezond werken) (PDF page 56) The exact percentage is not in the report Not applicable Beelen doesn t discuss these topics in formal agreements with trade unions/ We have found no significant differences in salaries between men and women The data is not broken down by gender The data is not broken down by age group and minority membership. Not available The information is not available yet. Beelen is willing to implement this in their HR management system in G3.1 Content Index - GRI Application Level A+ Beelen Groep 14

15 Social: Human Rights Investment and procurement practices HR1 Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening. Een duurzame bedrijfsstrategie (Integriteitsen leverancierscode) (PDF page HR2 Percentage of significant suppliers, contractors and other business partners that have undergone human rights screening, and actions taken. Een duurzame bedrijfsstrategie (Integriteitsen leverancierscode) (PDF page There has been no human rights screening regarding suppliers. However 80% of the suppliers signed the general terms which includes the supplier code of conduct. HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. Een duurzame bedrijfsstrategie (Integriteitsen leverancierscode) (PDF page The training hours are not specified. However topics related to the integrity are being discussed during internal training sessions (toolbox meetings) Non-discrimination HR4 Total number of incidents of discrimination and corrective actions taken. There were no incidents of discriminations Freedom of association and collective bargaining HR5 Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights. Beelen operaties in the Netherlands where freedom of expression legislation has been passed through the Law on Works and the right to belong to a union G3.1 Content Index - GRI Application Level A+ Beelen Groep 15

16 Child labor HR6 Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor. Een duurzame bedrijfsstrategie (Integriteitsen leverancierscode) (PDF page There has been no human rights screening regarding suppliers. However 80% of the suppliers signed the general terms which includes the supplier code of conduct. Prevention of forced and compulsory labor HR7 Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor. Een duurzame bedrijfsstrategie (Integriteitsen leverancierscode) (PDF page There has been no human rights screening regarding suppliers. However 80% of the suppliers signed the general terms which includes the supplier code of conduct. Security practices HR8 Percentage of security personnel trained in the organization s policies or procedures concerning aspects of human rights that are relevant to operations. Een duurzame bedrijfsstrategie (Integriteitsen leverancierscode) (PDF page The training hours are not specified. However topics related to the integrity are being discussed during internal training sessions (toolbox meetings) and employees are asked to sign the integrity code of conduct G3.1 Content Index - GRI Application Level A+ Beelen Groep 16

17 Indigenous rights HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. Beelen operates in the Netherlands and therefore this indicator is not material Assessment HR10 Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments. None of the operations have been subject to human rights reviews and/or impact assesments. Remediation HR11 Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms. There haven t been any grievances related to human rights Social: Society Indicator Level of Local communities SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs. Beelen has no significant impact on the local economy. Therefore this indicator is not material. SO9 Operations with significant potential or actual negative impacts on local communities. Beelen has no significant impact on the local economy. Therefore this indicator is not material. SO10 Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities. Beelen has no significant impact on the local economy. Therefore this indicator is not material. Corruption SO2 Percentage and total number of business units analyzed for risks related to corruption. Een duurzame bedrijfsstrategie (Integriteitsen leverancierscode) (PDF page SO3 Percentage of employees trained in organization s anticorruption policies and procedures. Een duurzame bedrijfsstrategie (Integriteitsen leverancierscode) (PDF page SO4 Actions taken in response to incidents of corruption. No incidents in 2012 Public policy SO5 Public policy positions and participation in public policy development and lobbying. Beelen in de samenleving (PDF page 58) SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. Beelen in de samenleving (PDF page 58) G3.1 Content Index - GRI Application Level A+ Beelen Groep 17

18 Anti-competitive behavior SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. No legal actions regarding this topic in 2012 Compliance SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. Een duurzame bedrijfsstrategie (Wet- en regelgeving) (PDF page Social: Product Responsibility Indicator Level of Customer health and safety PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. The percentage is not being reported. The services assessed for improvement are mentioned in the chapter Duurzame bedrijfsstrategie (Internationale standaarden en kwaliteitseisen) (PDF page PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. There were no incidents of non-compliance with regulations and voluntary codes Product and service labelling PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. Een duurzame bedrijfsstrategie (Internationale standaarden en kwaliteitseisen) (PDF page PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. No incidents in 2012 PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Maatschappelijk beleid vormgegeven door dialoog (Meting klanttevredenheid en klachten) (PDF page 27) Marketing communications PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. There were no programs regarding this topic G3.1 Content Index - GRI Application Level A+ Beelen Groep 18

19 PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. There were no incidents of non-compliance with regulations and voluntary codes concerning marketing communications Customer privacy PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. There were no complaints regarding customer privacy. A report on other complaints and Beelen s policy is displayed in the report. Maatschappelijk beleid vormgegeven door dialoog (Meting klanttevredenheid en klachten) (PDF page 27) Compliance PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. Een duurzame bedrijfsstrategie (Wet- en regelgeving) (PDF page G3.1 Content Index - GRI Application Level A+ Beelen Groep 19