MGMT628- Organizational Development (alt. Muhammad Afaaq with reference. Asslam O Alikum MGMT628- Organizational Development (alt.

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1 MGMT628- Organizational Development (alt. code=hrm628) Six(6) FINALTERM Papers Solved by Muhammad Afaaq with reference Asslam O Alikum MGMT628- Organizational Development (alt. code=hrm628) Six(6) FINALTERM Papers Solved by Muhammad Afaaq with reference Remember Me In Your Prayers Best regard s Muhammad Afaaq MBA (Finance) Completed Specialization in (HRM) Continue [email protected] [email protected] Islamabad If u like me than raise your hand with me If not then raise ur standard That s about me! Paper # 01 FINALTERM EXAMINATION Spring 2010 MGMT628- Organizational Development (alt. code=hrm628) (Session - 1) Question No: 1 ( Marks: 1 ) - Please choose one

2 Which of the following is NOT a visible manifestation of culture? Unconscious Interpretations Some of the visible manifestations of culture are: Dress Code Work Environment Benefits Relationships Relationships Work/Life Balance Perks Conversations Titles & Job Descriptions Organizational Structure Conversations Work/Life Balance Titles & Job Description Question No: 2 ( Marks: 1 ) - Please choose one Restructuring is an example of which of the following? Interpersonal unfreezing None of the given options Individual unfreezing System unfreezing Question No: 3 ( Marks: 1 ) - Please choose one Which of the following stages may include installing new methods and procedures, reorganizing structures and work designs, and reinforcing new behaviors in action research model? Intervention Intervention (Action): This stage involves the actual change from one organizational state to another. It may include installing new methods and procedures, reorganizing structures and work designs, and reinforcing new behaviors. Planning change Evaluation

3 Feedback Solved & Composed By Muhammad Afaaq Question No: 4 ( Marks: 1 ) - Please choose one Practitioners need to know how to manage their own stress for this which of the following skill is necessary? Intrapersonal skills Intrapersonal skills OD practice can be highly stressful and can lead to early burnout, so practitioners need to know how to manage their own stress. Interpersonal skills General consultation skills Self assessment skills Question No: 5 ( Marks: 1 ) - Please choose one When OD practitioners try to implement interventions for which they are not skilled or when the client attempts a change for which he is not ready then which of the following ethical dilemmas can occur? Technical Ineptness Technical Ineptness: This final ethical dilemma occurs when OD practitioners try to implement interventions for which they are not skilled or when the client attempts a change for which it is not ready. Value and Goal Conflict Coercion Misuse of Data Question No: 6 ( Marks: 1 ) - Please choose one When seeking help from organization practitioner, organization typically starts with which of the following? Ways of implementating change Evaluating the change Presenting problem

4 Clarifying the Organizational Issue: When seeking help from OD practitioners, organizations typically start with a presenting Problem Planning change Question No: 7 ( Marks: 1 ) - Please choose one Procedure of terminating a relationship with client is an example of which of the following contracting process? Describing Mutual Expectations Time and Resources Ground Rules Ground Rules: The final part of the contracting process involves specifying how the client and the OD practitioner will work together. The parameters established may include such issues as confidentiality, if and how the OD practitioner will become involved in personal or interpersonal issues, how to terminate the relationship, and whether the practitioner is supposed to make expert recommendations or help the manager make decisions. Question No: 8 ( Marks: 1 ) - Please choose one Production methods, work flow, and equipment are which of the following design components? Strategy Technology Technology is concerned with the way an organization converts inputs into products and services. It represents the core of the transformation function and includes production methods, work flow, and equipment. Structure Measurement systems Question No: 9 ( Marks: 1 ) - Please choose one Which of the following design component of group is concerned with how the group s work is designed? Goal clarity Task structure

5 Task structure is concerned with how the group s work is designed Group composition Group functioning Question No: 10 ( Marks: 1 ) - Please choose one Employees of company ABC can set their own goals to achieve overall long term objectives of company. This is an example of which of the following task structure? Mutually supported tasks Interdependent tasks Mutually exclusive tasks Self regulatory tasks Question No: 11 ( Marks: 1 ) - Please choose one Which of the following involves the degree to which a job provides employees with direct and clear information about the effectiveness of task performance? Skill variety Task identity Task significance Feed back about results Feedback about results involves the degree to which a job provides employees with direct and clear information about the effectiveness of task performance. Question No: 12 ( Marks: 1 ) - Please choose one The extent to which the intervention is relevant to the organization and its members refers to which of the following major criteria of effective intervention? The extent to which it fits the needs of the organization (1) the extent to which it fits the needs of the organization; (2) the degree to which it is based on causal knowledge of intended outcomes; and (3) the extent to which it transfers change-management competence to organization members. The first criterion concerns the extent to which the intervention is relevant to the organization and its members. Effective interventions are based on valid information about the organization s functioning; they provide organization members with opportunities to make free and informed choices; and they gain members internal commitment to those choices.

6 The degree to which it is based on causal knowledge of intended outcomes The extent to which it transfers change-management competence to organization member The extent to which it fits the needs of the individuals Question No: 13 ( Marks: 1 ) - Please choose one The extent to which intervention enhances the organization s capacity to manage change refers to which of the following major criteria of effective intervention? The extent to which it fits the needs of the organization The degree to which it is based on causal knowledge of intended outcomes The extent to which it transfers change-management competence to organization Members (1) the extent to which it fits the needs of the organization; (2) the degree to which it is based on causal knowledge of intended outcomes; and (3) the extent to which it transfers change-management competence to organization members. The first criterion concerns the extent to which the intervention is relevant to the organization and its members. Effective interventions are based on valid information about the organization s functioning; they provide organization members with opportunities to make free and informed choices; and they gain members internal commitment to those choices. The third criterion of an effective intervention involves the extent to which it enhances the organization s capacity to manage change. The extent to which it fits the needs of the individuals Question No: 14 ( Marks: 1 ) - Please choose one Visions are composed of two parts; one of them is which of the following? Envisioned strategies Envisioned future Generally, a vision describe the core values and purpose that guide the organization as well as an envisioned future toward which change is directed. Envisioned targets Envisioned missions Question No: 15 ( Marks: 1 ) - Please choose one Measuring result repeatedly over a long time period is called: Longitudinal measurement

7 Longitudinal measurement. This involves measuring results repeatedly over relatively long time periods. Horizontal measurement Vertical measurement Statistical Measurement Question No: 16 ( Marks: 1 ) - Please choose one Once implementation feedback informs organization members that the intervention is sufficiently in place, which of the following feedback begins? Diagnosis feedback Evaluation feedback Once implementation feedback informs organization members that the intervention is sufficiently in place, evaluation feedback begins Reliability feedback Institutionalization feedback Question No: 17 ( Marks: 1 ) - Please choose one Managers tend to control the process and outcomes of conflict resolution actively in which of the following situations? When the disputants are not expected to work together in the future Managers tend to control the process and outcomes of conflict resolution actively when they are under heavy time pressures, when the disputants are not expected to work together in the future, When there are interpersonal conflicts involved When disputants have totally different personalities When alternative dispute resolution (ADR) is not applicable Question No: 18 ( Marks: 1 ) - Please choose one Formation of teams or groups having same goals and procedures can be supported by which of the following? Techno structural interventions Strategic interventions Team building (not sure) It is independent process

8 Question No: 19 ( Marks: 1 ) - Please choose one All of the following are problems associated with team building meetings EXCEPT: It focuses mainly on the feelings and attitudes of group members The positive effects of team building are for short time period Team building rarely occurs in isolation Usually these meeting results in lack of communication and interaction The Results of Team Building: The research on team building has a number of problems. First, it focuses mainly on the feelings and attitudes of group members. Little evidence supports that group performance improves as a result of teambuilding experiences. One study, for example, found that team building was a smashing success in the eyes of the participants. However, a rigorous field test of the results over time showed no appreciable effects on either the team s functioning or efficiency or the larger organization s functioning and efficiency. Second, the positive effects of team building typically are measured over relatively short time periods. Evidence suggests that the positive effects of off-site team building are shortlived, often fading after the group returns to the organization. Third, team building rarely occurs in isolation. Question No: 20 ( Marks: 1 ) - Please choose one Which of the following structures increases role ambiguity, stress and anxiety by assigning people to more than one department? Functional structure Self-contained units Matrix structures In table # 14 2 nd disadvantage Network structure Question No: 21 ( Marks: 1 ) - Please choose one Which of the following assumes, "organizational problems as having a variety of causes with no predefined solutions"? OD practitioners OD practitioners view organization problems as having a variety of causes with no predefined solutions.

9 TQM consultant Team leaders Senior management Question No: 22 ( Marks: 1 ) - Please choose one is a feedback system that involves the direct evaluation of individual or work group performance by a supervisor, manager, or peers Performance management Performance appraisal Performance appraisal is a feedback system that involves the direct evaluation of individual or work group performance by a supervisor, manager, or peers. Performance reward Performance objection Question No: 23 ( Marks: 1 ) - Please choose one Leave single parents are the implications and needs of: Sexual orientation Gender Gender: - Child Care Maternity/paternity leave single parents Age Disability Question No: 24 ( Marks: 1 ) - Please choose one Which of the following is an essential component of high-performance work systems because these systems rely on front-line employee skill and initiative to identify and resolve problems, to initiate changes in work methods, and to take responsibility for quality Training Training is an essential component of high-performance work systems because these systems rely on front-line employee skill and initiative to identify and resolve problems, to initiate changes in work methods, and to take responsibility for quality. Intervention Diagnosis Self management

10 Question No: 25 ( Marks: 1 ) - Please choose one Which of the following method is aimed at identifying stress symptoms so that corrective action can be taken? Health Profiling Health Profiling. This method is aimed at identifying stress symptoms so that corrective action can be taken. Charting Stressors Role Clarification Supportive Relationships Question No: 26 ( Marks: 1 ) - Please choose one Organizational task environment includes all of the following EXCEPT: Suppliers Customers Regulators Political issues Organizational environments are everything beyond the boundaries of organizations that can directly or indirectly affect performance and outcomes. That includes external agents that directly affect the organization, such as suppliers, customers, regulators, and competitors, Question No: 27 ( Marks: 1 ) - Please choose one Which one of the following identities related to organization characteristic? Congruence Organization Characteristics 1. Congruence Goal specify Commitment Performance Question No: 28 ( Marks: 1 ) - Please choose one Formal guidelines and authority hierarchies are examples of which function of communication? Agreement Control

11 Organization Information Solved & Composed By Muhammad Afaaq Question No: 29 ( Marks: 1 ) - Please choose one Which of the following statement is true about persuader style of organization development practicing? The goal of the this style is neither effectiveness nor participant satisfaction It is assumed that if member satisfaction is high, effectiveness will also be high This style is based on the belief that the client does not need to know or cannot learn the skills to solve its problems This style focuses on dimensions, effectiveness and morale, yet optimizes neither The persuader style focuses on dimensions, effectiveness and morale, yet optimizes neither. Question No: 30 ( Marks: 1 ) - Please choose one The life cycle of resistance to change consists of five phases. In which phase the people can openly criticized, ridiculed, and persecuted the person or group who see the need for change? First Phase Phase 1 In the first phase, there are only a few people who see the need for change and take reform seriously, As a fringe element of the organization, they may be openly criticized, ridiculed, and persecuted Second Phase Third Phase Fourth Phase Question No: 31 ( Marks: 1 ) - Please choose one Direct conflict between supporters and opponents of change is evolved at phase of life cycle of resistance. First Phase Second Phase Third Phase Phase 3 In this phase there is a direct conflict and showdown between the forces for and against the change.

12 Fourth Phase Solved & Composed By Muhammad Afaaq Question No: 32 ( Marks: 1 ) - Please choose one Which of the following are the key issues in evaluation, final stage of organization development cycle? Variables and Diagnosing Techniques Research Design and Measurement The key issues in evaluation are measurement and research design. Measurement and Feedback Variables and Feedback Question No: 33 ( Marks: 1 ) - Please choose one If variables are operationaly defined, measurement tool is valid and there is consistency in results than it means that measurement tool is also. Reliable Valid and Relible (Not sure) Stable Coherent Question No: 34 ( Marks: 1 ) - Please choose one Which of following functions are needed if a group is expected to perform effectively. Task-Related Activities & Process Consultancy Group-Maintenance Actions & Process Consultancy Task-Related Activities & Group-Maintenance Actions All of the Given Options Question No: 35 ( Marks: 1 ) - Please choose one Due to which of the following, a conflict can arise in an organization? Interpersonal Problems Workplace Issues External Environment All of the given options Question No: 36 ( Marks: 1 ) - Please choose one Team-Building activities can be classified into following categories. Which category seems to be irrelevant?

13 Activities relevant to one or more individuals Activities oriented to the group s operation and behavior Activities affecting the leader s association with members of team Team-Building Activities: Activities relevant to one or more individuals Activities oriented to the group s operation and behavior Activities affecting the group s relationship with the rest of the organization Activities affecting the group s relationship with the rest of the organization Question No: 37 ( Marks: 1 ) - Please choose one Which of the following management style is people oriented? Transactional Transformational A transformational, people oriented approach: Charismatic Management style is irrelevant Question No: 38 ( Marks: 1 ) - Please choose one If an organization has following characteristics than which organizational structure is most likely suitable? Stable environment Small size Routine technology Goals of efficiency Network structure Matrix structures Functional structure Contingencies of the Functional Form Stable and certain environment Small to medium size Routine technology, interdependence within functions Goals of efficiency and technical quality Self-contained units Question No: 39 ( Marks: 1 ) - Please choose one

14 In the film industry, separate organizations providing transportation, cinematography, special effects, set design, music, actors, and catering all work together under a studio. The film industry has which of the following structure? Functional structure Matrix structure Self-contained units Network structure In the film industry, for example, separate organizations providing transportation, cinematography, special effects, set design, music, actors, and catering all work together under a broker organization, the studio. The particular organizations making up the opportunity network represent au important factor in determining its success. More recently, disintermediation, or the replacement of whole steps in the value chain by information technology, specifically the Internet, has fueled the development and numbers of network structures. Question No: 40 ( Marks: 1 ) - Please choose one In which of the following setups, employee s involvement is maximum? Parallel Structures High-Involvement Organizations Total Quality Management All setups offer same involvement (from least to most involvement): parallel structures, including cooperative projects and quality circles; high-involvement organizations and total quality management. Question No: 41 ( Marks: 1 ) - Please choose one Which of the employee involvement interventions has structural characteristics like steering committees, multiple-level committees and ad hoc committees? Parallel Structures Total Quality Management High-Involvement Organizations Cooperative Union-management Projects Cooperative Union-Management Projects: Steering committee Multiple-level committees Ad hoc committees Question No: 42 ( Marks: 1 ) - Please choose one

15 Due to which of the following reasons, one can say that TQM (Total Quality Management) and OD (Organizational Development) have similar values? TQM & OD are system-wide. TQM & OD share certain values. TQM & OD depend on planned change All of the given options TQM & OD share certain values. Both are system-wide, depend on planned change, Question No: 43 ( Marks: 1 ) - Please choose one The scores of self-managed work teams on all five core job dimensions of model developed by Oldham & Hackman are tend to be? High Low Negative Zero Question No: 44 ( Marks: 1 ) - Please choose one Job Pathing an HR intervention provides which of the following benefit. Flexible work routine Motivation to excel in career Both A & B (not sure) Both A & B Question No: 45 ( Marks: 1 ) - Please choose one ABC Organization responds administratively by following techniques to influence the environments EXCEPT: Develop an effective mission statement of organization Create scanning units by hiring specialists (not sure) Set objectives, policies, and budgets for organization Creating joint ventures, federations and strategic alliances Question No: 46 ( Marks: 1 ) - Please choose one To respond and influence the environments, organizations employ a number of methods. Which of the following responses are the most common organizational responses to the environment? Administrative Responses The most common organizational responses to the environment are administrative,

16 Competitive Responses Collective Responses All responses are equally widespread Question No: 47 ( Marks: 1 ) - Please choose one Motivated and trained people cannot contribute to enhancing organizational performance if they do not access to information about performance and have no talent on how to use and interpret that information. True False Question No: 48 ( Marks: 1 ) - Please choose one Higher Education Commission (HEC) offered tenure track for teachers and salary is based on qualification and experience. This salary structure is an example of which of the following? Contingent Compensation Contingent compensation figures importantly in most high performance work systems. Such compensation can take a number of different forms, including gainsharing, stock ownership, pay for skill, or various forms of individual or team incentives. Discrimination Compensation Performance Compensation None of the given options Question No: 49 ( Marks: 3 ) Discuss the function of quality of work life. Question No: 50 ( Marks: 3 ) How the individual empower is necessary for shared vision? Question No: 51 ( Marks: 5 ) In Johari window model, the size of all quadrants may or may not of same. For new team member or member within a new team, following different sizes of quadrants were observed. Interpret each area for that particular member. Self Known Unknown Others Known Public Area Blind Area Unknown Area

17 Closed Area Unknown Johari Window Question No: 52 ( Marks: 5 ) Based on value expectancy theory, the ability of rewards to motivate desired behavior depends on few factors. What are those factors? Question No: 53 ( Marks: 5 ) Increase of diversity in sexual and affectional orientation is affecting the way that organizations think about human resources. Which prime sexual orientation diversity is affecting more to organizations and how this diversity can be handled? Paper # 02 FINALTERM EXAMINATION Spring 2010 MGMT628- Organizational Development (alt. code=hrm628) (Session - 1) Question No: 1 ( Marks: 1 ) - Please choose one Which system exhibits an autocratic, top-down approach to leadership? Exploitative authoritative system Exploitative authoritative systems (System 1) exhibit an autocratic, top-down approach to leadership. Benevolent authoritative system Consultative system Participative group system Question No: 2 ( Marks: 1 ) - Please choose one Which of the following in NOT an element of organizational culture? Stated and unstated values Overt and implicit expectations for member behavior Explicit expectation of employees Climate Question No: 3 ( Marks: 1 ) - Please choose one How much time each will invest, when, and at what cost is a critical area to be accessed in which of the following stages of action research model?

18 Problem identification Contracting Unlike other types of contracts, the OD contract states three critical areas: a. What each expects to get from the relationship b. How much time each will invest, when, and at what cost c. The ground rules under which the parties will operate Diagnosis Planning Change Question No: 4 ( Marks: 1 ) - Please choose one Practitioners seeks warm working relationships and in general are more comfortable in non confrontational situations in which of the following practicing styles? The Stabilizer Style The Cheerleader Style The cheerleader practitioner seeks warm working relationships and in general is more comfortable in non confrontational situations. The Analyzer Style The Pathfinder Style Question No: 5 ( Marks: 1 ) - Please choose one If member satisfaction is high, effectiveness will also be high is an example of which of the following organization development practicing style? The Stabilizer Style The Cheerleader Style The assumption being that if member satisfaction is high, effectiveness will also be high. The Analyzer Style The Pathfinder Style Question No: 6 ( Marks: 1 ) - Please choose one Which of the following skill is least likely to be adopted by organization development practitioners to be effective? Intrapersonal skills Interpersonal skills

19 General consultation skills Self assessment skills Question No: 7 ( Marks: 1 ) - Please choose one This organization development process will result in increased customer base. This is an example of which of the following contracting process? Describing Time and Resources Ground Rules Mutual Expectations Question No: 8 ( Marks: 1 ) - Please choose one Procedure of terminating a relationship with client is an example of which of the following contracting process? Describing Mutual Expectations Time and Resources Ground Rules Ground Rules: The final part of the contracting process involves specifying how the client and the OD practitioner will work together. The parameters established may include such issues as confidentiality, if and how the OD practitioner will become involved in personal or interpersonal issues, how to terminate the relationship, Question No: 9 ( Marks: 1 ) - Please choose one Which of the following is the highest level of an organization having open system? Strategy and structure of organization Organizations are open systems and must relate to their environments. They must acquire the resources and information needed to function; they must deliver products or services that are valued by customers. An organization's strategy how it acquires resources and delivers outputs is shaped by particular aspects, and features of the environment. Group designs Individual job design Norms and work schedule Question No: 10 ( Marks: 1 ) - Please choose one Which of the following is the second level in an organization having open system?

20 Divisions, subsidiaries, or strategic business units Group or department Individual position or job Ways of doing job Question No: 11 ( Marks: 1 ) - Please choose one How well the organization has met the expectations of different groups represents which of the following? Input Output Outputs: Third, stakeholder satisfaction reflects how well the organization has met the expectations of different groups. Design components Transformation Question No: 12 ( Marks: 1 ) - Please choose one Employees of company ABC can set their own goals to achieve overall long term objectives of company. This is an example of which of the following task structure? Mutually supported tasks Interdependent tasks Mutually exclusive tasks Self regulatory tasks Question No: 13 ( Marks: 1 ) - Please choose one Coordinating, and evaluating activities are involved in which of the following design components of group? Goal clarity Task structure Group functioning Group functioning therefore involves task-related activities, such as giving and seeking information and elaborating, coordinating, and evaluating activities Group composition Question No: 14 ( Marks: 1 ) - Please choose one Multivariate analysis is used for which type of data?

21 Quantitative Solved & Composed By Muhammad Afaaq Quantitative Tools: Methods for analyzing quantitative data range from simple descriptive statistics of items or scales from standard instruments to more sophisticated, multivariate analysis Qualitative Precise Accurate Question No: 15 ( Marks: 1 ) - Please choose one Which one of the following activities motivate change for effective change management? Describe the core ideology Creating readiness for change In fig 33 Assessing change agent power Activity planning Question No: 16 ( Marks: 1 ) - Please choose one Which one of the following activities involves in management the transition for effective change management? Commitment planning Developing new competencies Provide resources for change Activity planning Managing the Transition:- They identified three major activities and structures to facilitate organizational transition: activity planning, commitment planning and change-management structures. Question No: 17 ( Marks: 1 ) - Please choose one The process of transferring interventions from one system to another is called: Socialization Commitment Reward allocation Diffusion Diffusion:- This refers to the process of transferring interventions from one system to another.

22 Question No: 18 ( Marks: 1 ) - Please choose one How will team building be measured or evaluated This question is asked in which of the following stage of team development meetings? Initiating the team building meeting Setting objectives Setting Objectives: What does the team want to accomplish? How will team building be measured or evaluated? Collecting data Evaluating the team building process Question No: 19 ( Marks: 1 ) - Please choose one Which of the following is not true about groups? Groups often must work with and through other groups to accomplish their goals Groups within the organization often create problems and place demands on each other The quality of the relationships between groups can affect the degree of organizational effectiveness Usually group makes it difficult to accomplish tasks effectively Question No: 20 ( Marks: 1 ) - Please choose one Task specialized departments in organizations are called: Functional departments Organizations traditionally have structured themselves into one of three forms: functional departments that are task specialized; Self-contained units Strategic business departments Matrix structures Question No: 21 ( Marks: 1 ) - Please choose one Which of the following networks represents alliances among a variety of organizations in different markets? An internal market network A vertical market network An inter-market network

23 An inter-market network represents alliances among a variety of organizations in different markets An opportunity network Question No: 22 ( Marks: 1 ) - Please choose one Which of the following shows the nature of four elements of employee involvement? Independence Interdependence Intradependence None of the given options Question No: 23 ( Marks: 1 ) - Please choose one Which one of the following identities related to organization characteristic? Congruence Organization Characteristics: 1. Congruence Goal specify Commitment Performance Question No: 24 ( Marks: 1 ) - Please choose one Which of the following is designed to help people be more effective or to increase the information they have about their blind spot in the Johari Window? Group intervention Individual intervention Individual Interventions: These interventions are designed to help people be more effective or to increase the information they have about their blind spot in the Johari Window. Basic process intervention Process intervention Question No: 25 ( Marks: 1 ) - Please choose one Which of the following involves fundamentally redefining the measure as a result of an OD intervention?

24 Alpha change Beta change Gamma change Solved & Composed By Muhammad Afaaq Gamma change involves fundamentally redefining the measure as a result of an OD intervention. None of the given options Question No: 26 ( Marks: 1 ) - Please choose one The communication used by managers to provide job instructions is representing which of the following type of communication? Downward Lateral Formal Directional Question No: 27 ( Marks: 1 ) - Please choose one How many personal sources of power in an organization were identified by Greiner and Schein in the first OD book written entirely from a power perspective? Greiner and Schein, in the first OD book written entirely from a power perspective, identified three key sources of personal power in organizations (in addition to one s formal position): knowledge, personality, and others support. Question No: 28 ( Marks: 1 ) - Please choose one If variables are operationaly defined, measurement tool is valid and there is consistancy in results than it means that measurement tool is also. Reliable Valid and Relible (not sure) Stable Coherent Question No: 29 ( Marks: 1 ) - Please choose one If an organization desires that the group should be effective than task-related activities are needed. Which of following is the example of task-related activities?

25 Coordinating Elaborating Evaluating All of the given options Task-related activities, such as giving and seeking information and elaborating, coordinating, and evaluating activities Question No: 30 ( Marks: 1 ) - Please choose one A conflict between the research and production managers is triggered by new product introductions and senior management warns them that conflict will not be tolerated during the introduction of the latest new product. This controlling strategy is an example of which stage of Episode Model of Conflict? First Controlling Strategy Stage The first strategy is to prevent the ignition of conflict by arriving at a clear understanding of the triggering factors and thereafter avoiding or blunting them when the symptoms occur. For example, if conflict between the research and production managers is always triggered by new product introductions, then senior management can warn them that conflict will not be tolerated during the introduction of the latest new product. However this approach may not always be functional and merely may drive the conflict underground until it explodes. As a control strategy, however, this method may help to achieve a temporary cooling-off period. Second Controlling Strategy Stage Third Controlling Strategy Stage Fourth Controlling Strategy Stage Question No: 31 ( Marks: 1 ) - Please choose one Among three major professional sports cricket, football, and basketball, which sport needs more team work as compare to others? Cricket Football Basketball All sports are equal in team sport Question No: 32 ( Marks: 1 ) - Please choose one

26 The Grid OD program consists of following six grid phases. What specific order is observable for these phases? A. Teamwork Development B. The Grid Seminar C. Developing an Ideal Strategic Organization Model D. Inter-group Development E. Systematic Critique F. Implementing the Ideal Strategic Model C, D, E, A, F, B B, A, D, C, F, E The Grid OD program six grid phases Phase 1: The Grid Seminar Phase 2: Teamwork Development Phase 3: Inter-group Development Phase 4: Developing an Ideal Strategic Organization Model Phase 5: Implementing the Ideal Strategic Model Phase 6: Systematic Critique A, B, C, D, E, F B, A, D, E, C, F Question No: 33 ( Marks: 1 ) - Please choose one Which of the following address and solve problems related to integration of two cultures in the organization? Grid Organization Development Microcosm Groups Large-Group intervention OD Confrontation Meeting Question No: 34 ( Marks: 1 ) - Please choose one If an organization has following characteristics than which organizational structure is most likely suitable? Highly complex and uncertain environments Organizations of all sizes Goals of organizational specialization and innovation Highly uncertain technologies Worldwide operations Functional structure

27 Matrix structure Self-contained unit Network structure Solved & Composed By Muhammad Afaaq In table 6 Contingencies Highly complex and uncertain environments Organizations of all sizes Goals of organizational specialization and innovation Highly uncertain technologies Worldwide operations Question No: 36 ( Marks: 1 ) - Please choose one should derive from the theory or conceptual model underlying the intervention for measurement of implementation feedback. Features Variables Variables measured in OD evaluation should derive from the theory or conceptual model underlying the intervention. Scales Measurments Question No: 37 ( Marks: 1 ) - Please choose one In an organization, five quality circles are working. Which of the following are working least in number to make these circles well functioned? Facilitators Steering Committees Members In figure 49 Circle Leaders Question No: 38 ( Marks: 1 ) - Please choose one In which of following employee involvement practices, almost all organizational features are designed jointly by management and workers to promote intensive involvement and performance? Quality Circles

28 High-Involvement Organization Solved & Composed By Muhammad Afaaq HIOs almost all organization features are designed jointly by management and workers to promote high levels of involvement and performance Total Quality Management Cooperative Union-Management Projects Question No: 39 ( Marks: 1 ) - Please choose one Which of the following employee involvement practices is executed organization-wide? Quality Circles Total Quality Management Cooperative Union-Management Projects All of the given options Question No: 40 ( Marks: 1 ) - Please choose one Formula to determine motivating potential of job is. Jb Meaningfulness + Autonomy + Job Feedback Job Meaningfulness Autonomy x Job Feedback Job Meaningfulness + Autonomy x Job Feedback Job Meaningfulness x Autonomy x Job Feedback Question No: 41 ( Marks: 1 ) - Please choose one The Establishment Stage of career is the outset of a career where people are generally uncertain about their competence and potential. At which of the following age ranges, this stage approximately prevails? The establishment stage (ages years). 2. The advancement stage (ages years). 3. The maintenance stage (ages years). 4. The withdrawal stage (ages 60 years and above) Question No: 42 ( Marks: 1 ) - Please choose one Job Pathing an HR intervention provides which of the following benefit.

29 Flexible work routine Motivation to excel in career Both A & B Both A & B Solved & Composed By Muhammad Afaaq Question No: 43 ( Marks: 1 ) - Please choose one How an ABC Organization responds collectively to influence the environments? Develop an effective mission statement of organization Creating joint ventures and strategic alliances Create scanning units by hiring specialists Set objectives, policies, and budgets for organization Question No: 44 ( Marks: 1 ) - Please choose one Once an organization assess its environments and to make appropriate responses to them, which of the following OD intervention can NOT be invoked? Integrated Strategic Change Trans-organizational Development Downsizing and Reengineering This material provides an introductory context for describing interventions that concern organization and environment relationships: integrated strategic change, transorganizational development, and mergers and acquisitions. Mergers and Acquisitions Question No: 45 ( Marks: 1 ) - Please choose one Which of the following two OD interventions make an effort to coordinate administrative, competitive, and collective responses to help organizations to assess their environments and respond? (Integrated Strategic Change) & (Trans-organizational Development) (Trans-organizational Development) & (Downsizing and Reengineering) (Downsizing and Reengineering) & (Integrated Strategic Change) (Mergers and Acquisitions) & (Trans-organizational Development) The next two interventions, transorganization development and mergers and acquisitions, broaden the scope from single to multiple organizations. These interventions endeavor to coordinate administrative, competitive, and collective responses.

30 Question No: 46 ( Marks: 1 ) - Please choose one Following are four parameters of every organization that have the ability to influence change. What is the right order when modification in these parameter moves from easy to difficult? Infrastructure Physical Culture Behavior A, B, C, D B, A, D, C Culture Change Figure 56 A, B, D, C C, B, A, D Question No: 47 ( Marks: 1 ) - Please choose one Organization culture includes following four major elements existing at different levels of awareness. Which level represents highest level of organizational culture? Basic Assumptions Values Norms Artifacts In figure 57 Question No: 48 ( Marks: 1 ) - Please choose one When changes highly important to implementing a new strategy are introduced and become incompatible with the existing patterns of behavior, then it results which of the following? Significant Cultural Risks Significant cultural risks result when changes that are highly important to implementing a new strategy are incompatible with the existing patterns of behavior. Strengthening of State of Inertia

31 Distortion of Organizational Structure Reduction in Informal Relationships Question No: 49 ( Marks: 3 ) How the individual empower is necessary for shared vision? Question No: 50 ( Marks: 3 ) How socio-technical system contrasts with engineering approach and motivational approach of work design? Question No: 51 ( Marks: 5 ) What are basic purposes of functional roles of group members? Question No: 52 ( Marks: 5 ) Employee involvement intervention can increase productivity through improving capabilities. Discuss. Question No: 53 ( Marks: 5 ) Career planning programs utilize different resources used to help employee to address pertinent issues. What different resources a software company should be used to cope diverse issues related to career? Paper # 03 FINALTERM EXAMINATION Spring 2010 MGMT628- Organizational Development (alt. code=hrm628) (Session - 4) Question No: 1 ( Marks: 1 ) - Please choose one The process of developing and implementing an appropriate organization structure is called: Organizational development Organization design Change management Marketing management

32 Question No: 2 ( Marks: 1 ) - Please choose one Within the framework of participative management the System 2 relates to: Exploitative authoritative system Benevolent authoritative system Benevolent authoritative systems (System 2) are similar to System 1, Consultative system Participative group system Question No: 3 ( Marks: 1 ) - Please choose one Which of the following is NOT an invisible manifestation of culture? Paradigms Assumptions Organizational Structure Invisible Manifestations of Culture: Values Private Conversations (with self or confidants) Invisible Rules Attitudes Beliefs Worldviews Moods and Emotions Unconscious Interpretations Standards of Behavior Paradigms Assumptions Behavioral Standards Question No: 4 ( Marks: 1 ) - Please choose one Which of the following statement is true about clients in OD consultation? Clients are always a particular team or a subsystem of an organization The client is the relationship between individuals and units within and related to the system

33 The client is the relationship and/or interface between individuals and units within and related to the system. Clients may not be compatible with organization culture Clients always tend to be open in relationship Question No: 5 ( Marks: 1 ) - Please choose one In which of the following styles of practicing, organizational development practitioners merely follow the directives of top management? The Stabilizer Style The Stabilizer Style: The goal of the stabilizer style is neither effectiveness nor participant satisfaction. Rather the practitioner is trying to keep from rocking the boat and to maintain a low profile. The underlying motivation is often survival, or merely following the directives of top management. The Cheerleader Style The Analyzer Style The Pathfinder Style Question No: 6 ( Marks: 1 ) - Please choose one Practitioners need to know how to manage their own stress for this which of the following skill is necessary? Intrapersonal skills Intrapersonal skills. OD practice can be highly stressful and can lead to early burnout, so practitioners need to know how to manage their own stress. Interpersonal skills General consultation skills Self assessment skills Question No: 7 ( Marks: 1 ) - Please choose one When OD practitioners try to implement interventions for which they are not skilled or when the client attempts a change for which he is not ready then which of the following ethical dilemmas can occur? Technical Ineptness

34 Technical Ineptness: This final ethical dilemma occurs when OD practitioners try to implement interventions for which they are not skilled or when the client attempts a change Value and Goal Conflict Coercion Misuse of Data Question No: 8 ( Marks: 1 ) - Please choose one Production methods, work flow, and equipment are which of the following design components? Strategy Technology Technology is concerned with the way an organization converts inputs into products and services. It represents the core of the transformation function and includes production methods, work flow, and equipment. Structure Measurement systems Question No: 9 ( Marks: 1 ) - Please choose one All of the following can have a powerful impact on the way jobs are designed EXCEPT: Technology Structure Measurement systems Experiences of members Technology, structure, measurement systems, human resources systems, and culture can have a powerful impact on the way jobs are designed and on people s experiences in jobs. Question No: 10 ( Marks: 1 ) - Please choose one Which of the following involves the degree to which a job provides employees with direct and clear information about the effectiveness of task performance? Skill variety Task identity Task significance Feed back about results

35 Feedback about results involves the degree to which a job provides employees with direct and clear information about the effectiveness of task performance. Question No: 11 ( Marks: 1 ) - Please choose one Norms, attitudes, and values can be obtained from which of the following data gathering technique? Questionnaires Interviews Interviews: Subjective data, such as norms, attitudes, and values, which are largely inaccessible through observation, Observations Unobtrusive measures Question No: 12 ( Marks: 1 ) - Please choose one In which of the following data gathering technique certain kinds of data are desired, and therefore specific questions are asked? Directed Questionnaires Directed Observations Directed interview In a directed interview, certain kinds of data are desired, and therefore specific questions are asked Directed unobtrusive measures Question No: 13 ( Marks: 1 ) - Please choose one The extent to which intervention enhances the organization s capacity to manage change refers to which of the following major criteria of effective intervention? The extent to which it fits the needs of the organization The degree to which it is based on causal knowledge of intended outcomes The extent to which it transfers change-management competence to organization members In OD, three major criteria define an effective intervention: (1) the extent to which it fits the needs of the organization;

36 (2) the degree to which it is based on causal knowledge of intended outcomes; and (3) the extent to which it transfers change-management competence to organization members. The extent to which it fits the needs of the individuals Question No: 14 ( Marks: 1 ) - Please choose one Which one of the following activities motivate change for effective change management? Describe the core ideology Creating readiness for change In figure 33, this requires attention to two related tasks: creating readiness for change and overcoming resistance to change. Assessing change agent power Activity planning Question No: 15 ( Marks: 1 ) - Please choose one Which one of the following activities motivate change for effective change management? Assessing change agent power Describe the core ideology Overcoming resistance to change As shown in figure 33, this requires attention to two related tasks: creating readiness for change and overcoming resistance to change. Activity planning Question No: 16 ( Marks: 1 ) - Please choose one Which one of the following activities create a vision for effective change management? Describing the core ideology Describing the Core Ideology: The fundamental basis of a vision for change is the organization s core ideology. Assessing change agent power Provide resources for change Commitment planning Question No: 17 ( Marks: 1 ) - Please choose one

37 During the process of evaluation the organization members provide about interventions. Diagnosis Selecting variables Feedback Evaluation provide organization members with feedback about interventions Reliability Question No: 18 ( Marks: 1 ) - Please choose one Group interventions aimed at contents includes which of the following? Agenda setting, review, and testing procedures Content interventions help the group determine what it works on. They include comments, questions, or observations about Group membership Agenda setting, review, and testing procedures Interpersonal issues Conceptual inputs on task-related topics. Methods for dealing with external issues Relationships to authority, formal rules Inputs, resources, and customers methods for determining goals Question No: 19 ( Marks: 1 ) - Please choose one Team building is MOST important in which of the following type of industries? Emerging Fast growing Stable Stagnant Question No: 20 ( Marks: 1 ) - Please choose one Establishing effective helping relationship in organizations is called: Techno structural interventions Strategic interventions Team building Process consultation

38 Process consultation, on the other hand, is concerned with establishing effective helping relationships in organizations. Question No: 21 ( Marks: 1 ) - Please choose one The inter-group conflict resolution meeting and microcosm groups are included in which of the organization wide process intervention approaches to OD? Organization confrontation meeting Inter-group relations The second organization process approach is called inter-group relations. It consists of two interventions: the inter-group conflict resolution meeting and microcosm groups. Both interventions are aimed at diagnosing and addressing important organizational level processes, such as conflict, the coordination of organizational units, and diversity. The large-group intervention Blake and Mouton s Grid Organization Development Question No: 22 ( Marks: 1 ) - Please choose one Problems associated with introducing new technology change is addressed in which of the following? Organization confrontation meeting Inter-group relations The large-group intervention Large Group Interventions: The third system wide process intervention is called large-group intervention. Such change programs have been referred to variously as search conferences, open-space meetings, open-systems planning, and future searches. They focus on issues that affect the whole organization or large segments of it, such as developing new products or services, responding to environmental change, or introducing new technology. Grid Organization Development Question No: 23 ( Marks: 1 ) - Please choose one Which of the following is not among the traditional structural designs of organizations? Functional departments Self-contained units Strategic business departments

39 Organizations traditionally have structured themselves into one of three forms: functional departments that are task specialized; self-contained units that are oriented to specific products, customers, or regions; or matrix structures that combine both functional specialization and self-containment. Matrix structures Question No: 24 ( Marks: 1 ) - Please choose one Which of the following networks represents alliances among a variety of organizations in different markets? An internal market network A vertical market network An inter-market network An inter-market network represents alliances among a variety of organizations in different markets An opportunity network Question No: 25 ( Marks: 1 ) - Please choose one Which one of the following is not the factor of value expectancy theory? Durability Equity Visibility Diagnosis Question No: 26 ( Marks: 1 ) - Please choose one Leave single parents are the implications and needs of: Sexual orientation Gender Gender Child Care Maternity/paternity leave single parents Age Disability Question No: 27 ( Marks: 1 ) - Please choose one

40 Which of the following is a form of planned change aimed at helping organizations develop collective and collaborative strategies with other organizations? Organization Transformation Trans-organizational development Transorganizational development (TD) is a form of planned change aimed at helping organizations develop collective and collaborative strategies with other organizations. Multi-organization Uniqueness Question No: 28 ( Marks: 1 ) - Please choose one Which of the following describes the shift in product life cycle? Organizational change Transformational change Transformational change occurs in response to at least three kinds of disruption: 1. Industry discontinuities sharp changes in legal, political, economic, and technological conditions that shift the basis for competition within industries 2. Product life cycle shifts changes in product life cycle that require different business strategies 3. Internal company dynamics changes in size, corporate portfolio strategy, executive turnover, and the like. Network change Environmental change Question No: 29 ( Marks: 1 ) - Please choose one Which of the following systems can perform only when they are able to tap the ideas, skills, and efforts of all of the people involved? High-performance management High-performance management systems can perform only when they are able to tap the ideas, skills, and efforts of all of their people. Sharing information Training Low-performance management

41 Question No: 30 ( Marks: 1 ) - Please choose one Which of the following method is aimed at identifying stress symptoms so that corrective action can be taken? Health Profiling Health Profiling. This method is aimed at identifying stress symptoms so that corrective action can be taken. Charting Stressors Role Clarification Supportive Relationships Question No: 31 ( Marks: 1 ) - Please choose one Interpersonal conflict often occurs in iterative, cyclical stages. These stages are known as which of the following? Episode Interpersonal conflict often occurs in iterative, cyclical stages known as episodes. Issues Consequences All of the given options Question No: 32 ( Marks: 1 ) - Please choose one Which of the following concerns a difference that occurs along some relatively stable dimension of reality? None of the given options Alpha change Alpha Change concerns a difference that occurs along some relatively stable dimension of reality. Beta change Gamma change Question No: 33 ( Marks: 1 ) - Please choose one Formal guidelines and authority hierarchies are examples of which function of communication?

42 Agreement Solved & Composed By Muhammad Afaaq Control Organization Information Question No: 34 ( Marks: 1 ) - Please choose one Which of the following is the part of first area of organizational diagnosis? Division Team problem-solving Decision-making Leadership Question No: 35 ( Marks: 1 ) - Please choose one The life cycle of resistance to change consists of five phases. In which phase the people can openly criticized, ridiculed, and persecuted the person or group who see the need for change? First Phase Phase 1 In the first phase, there are only a few people who see the need for change and take reform seriously, As a fringe element of the organization, they may be openly criticized, ridiculed, and persecuted by whatever methods the organization has at its disposal and thinks appropriate to handle dissidents and force them to conform to established organizational norms. The resistance looks massive. At this point the change program may die, or it may continue to grow. Second Phase Third Phase Fourth Phase Question No: 36 ( Marks: 1 ) - Please choose one Which of the following factors is NOT an indicator of institutionalization? Knowledge Performance Socialization These five indicators can be used to assess the level of institutionalization of an OD intervention. The more the indicators are present in a situation, the higher will be the

43 degree of institutionalization. Further; these factors seem to follow a specific development order: knowledge, performance, preferences, norms, and values. Norms Question No: 37 ( Marks: 1 ) - Please choose one The Episode Model of Conflict identifies how many strategies for conflict resolution? One Two Three Four The episode model identifies four strategies for conflict resolution. Question No: 38 ( Marks: 1 ) - Please choose one Which of the following structures emphasizes routine tasks that encourage short time horizons? Self-contained units Network structure Matrix structures Functional structure Disadvantage of of the Functional Form Emphasizes routine tasks, which encourages short time horizons Question No: 39 ( Marks: 1 ) - Please choose one In which of the following setups, employee s involvement is maximum? Parallel Structures High-Involvement Organizations Total Quality Management All setups offer same involvement (from least to most involvement): parallel structures, including cooperative projects and quality circles; high-involvement organizations and total quality management. Question No: 40 ( Marks: 1 ) - Please choose one ABC Company has rewritten many "Job Descriptions" to include more responsibility in the job. This activity of company may be called as which of the following?

44 Outcome Feedback Job Evaluation Intervention Job Diagnosis Question No: 41 ( Marks: 1 ) - Please choose one In which of following employee involvement practices, almost all organizational features are designed jointly by management and workers to promote intensive involvement and performance? Quality Circles High-Involvement Organization HIOs almost all organization features are designed jointly by management and workers to promote high levels of involvement and performance Total Quality Management Cooperative Union-Management Projects Question No: 42 ( Marks: 1 ) - Please choose one TQM (Total Quality Management) and OD (Organizational Development) have similar values because both are continuous effort? True False Question No: 43 ( Marks: 1 ) - Please choose one Which of following statement is true when one says TQM (Total Quality Management) and OD (Organizational Development) have similar values? TQM & OD both believe to keep employees at distance. TQM & OD both depend on unplanned change. TQM & OD both believe in centralized and autocrat style. TQM & OD both view people as having inherent desire to contribute in meaningful ways TQM & OD share certain values. Both are system-wide, depend on planned change, believe in empowerment and involvement, are self-renewing and continuous, base decision-making on data-based activities, and view people as having inherent desire to contribute in meaningful ways. Question No: 44 ( Marks: 1 ) - Please choose one

45 Which of the following work design approaches provide people with opportunities for autonomy, responsibility, closure and performance feedback? The Engineering Approach Motivational Approach The motivational method provides people with opportunities for autonomy, responsibility, closure (that is, doing a complete job), and performance feedback. Socio-technical Systems Approach Contingency Approach Question No: 45 ( Marks: 1 ) - Please choose one To respond and influence the environments, organizations employ a number of methods. Which of the following responses are the most common organizational responses to the environment? Administrative Responses The most common organizational responses to the environment are administrative, Competitive Responses Collective Responses All responses are equally widespread Question No: 46 ( Marks: 1 ) - Please choose one Change in following four parameters of every organization remains durable but it varies from one to other parameter. What is the right order when durability varies from shortterm to long-term? 1. Infrastructure 2. Physical 3. Culture 4. Behavior A, B, C, D A, B, D, C B, A, D, C Culture Change Figure 56 C, B, A, D

46 Question No: 47 ( Marks: 1 ) - Please choose one You have visited an organization and observed high degree of informality, no status symbol and emotional evolvement of people. These demonstrations are examples of which of the following elements of culture? Basic Assumptions Artifacts Values Norms Question No: 48 ( Marks: 1 ) - Please choose one To become learning organization, an organization must increase the size of which of the following? Organization s Brain Organization s Vision Organization s Interdependence Organization s Resources Question No: 49 ( Marks: 3 ) What is the purpose of employee assistance programs? Answer: EAPs help identify, refer, and treat workers whose personal problems affect their performance. Initially started in the 1940s to combat alcoholism, these programs have expanded to deal with emotional, family, marital, and financial problems, and, more recently, drug abuse. EAPs can be either broad programs that address a full range of issues or more focused programs dealing with specific problems, such as drug or alcohol abuse. Question No: 50 ( Marks: 3 ) What important role an OD practitioner can play in forming the steering committee, a component of Parallel Structures to enhance employee involvement? Answer: Form a steering committee. Parallel structures typically use a steering committee composed of acknowledged leaders of the various functions and constituencies within the formal organization. This committee performs the following tasks: Refining the scope and purpose of the parallel structure Developing a vision for the effort Guiding the creation and implementation of the structure Establishing the linkage mechanisms between the parallel structure and the formal organization

47 Creating problem-solving groups and activities Ensuring the support of senior management Question No: 51 ( Marks: 5 ) Discuss tasks that are to be performed by managers in team building process. Question No: 52 ( Marks: 5 ) How a manager can facilitate career establishment by providing feedback on performance? Question No: 53 ( Marks: 5 ) Management by Objectives (MBO) is a specific technique used by organizations to set goals. This technique is facing criticism put forward by scholars. What is that criticism? Paper # 04 FINALTERM EXAMINATION Spring 2010 MGMT628- Organizational Development (alt. code=hrm628) (Session - 3) Time: 90 min Marks: 69 Question No: 1 ( Marks: 1 ) - Please choose one In under organized organizations which of the following factors is not present? Too little constraint or regulation for effective task performance Communication is fragmented Job responsibilities are ambiguous Conflicts are avoided In under organized organizations, on the other hand, there is too little constraint or regulation for effective task performance. Leadership, structure, job design, and policy are poorly defined and fail to control task behaviors effectively. Communication is fragmented, job responsibilities are ambiguous, and employees' energies are dissipated because they lack direction. Question No: 2 ( Marks: 1 ) - Please choose one

48 Which of the following problem is associated with external practitioners of organization development? Unfamiliarity with internal culture and technologies used Lack of specialized skills Lack of objectivity Lack of degree of influence and status in client system Question No: 3 ( Marks: 1 ) - Please choose one Internal consultants of organization development are members of the organization and often are located in which department of organization? Human resources Finance Research and development Information technology Question No: 4 ( Marks: 1 ) - Please choose one When OD practitioners try to implement interventions for which they are not skilled or when the client attempts a change for which he is not ready then which of the following ethical dilemmas can occur? Technical Ineptness Value and Goal Conflict Coercion Misuse of Data Question No: 5 ( Marks: 1 ) - Please choose one In which of the following ethical dilemmas organization members are forced to participate in an OD intervention. Technical Ineptness Value and Goal Conflict Coercion Misuse of Data Question No: 6 ( Marks: 1 ) - Please choose one Which of the following ethical dilemma is likely to occur in the entering and contracting phases of planned change when the initial consulting relationship is being established? Misrepresentation Coercion Misuse of Data Value and Goal Conflict

49 Question No: 7 ( Marks: 1 ) - Please choose one Which of the following is the second level in an organization having open system? Strategy and structure of organization Group designs Individual job design Ways of doing job Question No: 8 ( Marks: 1 ) - Please choose one Which of the following is the lowest level in an organization having open system? Strategy and structure of organization Group designs Individual job design Norms and work schedule Question No: 9 ( Marks: 1 ) - Please choose one Task-related activities are involved in which of the following design components of group? Goal clarity Task structure Group composition Group functioning Question No: 10 ( Marks: 1 ) - Please choose one Building a data-collection contract can ensure that organization members provide: A good chance of promotion for practitioner Honest, reliable, and complete information Reliable but restricted amount of information A help in strategy making Question No: 11 ( Marks: 1 ) - Please choose one Which of the following technique has two way communications? Questionnaires Interviews Observations Unobtrusive measures Question No: 12 ( Marks: 1 ) - Please choose one Sensitivity to pressures for change can work as an indicator of which of the following?

50 Capability to change Readiness to change Acceptance of applied change Dissatisfaction with applied change Solved & Composed By Muhammad Afaaq Question No: 13 ( Marks: 1 ) - Please choose one Heavy foreign competition can be used for which of the following methods to generate sufficient dissatisfaction to produce change? Creating pressure for change Revealing discrepancies between current and desired states Conveying credible positive expectation for the change Starting communication for change Question No: 14 ( Marks: 1 ) - Please choose one One of the most frustrating aspects of managing change is: Empathy and support Communication Participation and involvement Creating pressure for change Question No: 15 ( Marks: 1 ) - Please choose one Group interventions aimed at contents includes which of the following? Relationships between and among group members Problem solving and decision making The identity and purpose of the group Group membership Question No: 16 ( Marks: 1 ) - Please choose one Which of the following can help third-party consultants in achieving productive dialogue between the disputants? Providing open and clear forms of communication Avoiding the conflict Ignoring the dispute Producing tension and sense of urgency Question No: 17 ( Marks: 1 ) - Please choose one People working in marketing department of an organization are example of which of the following?

51 Natural work team Temporary task team Project groups Special assignment teams Question No: 18 ( Marks: 1 ) - Please choose one Team building is MOST important in which of the following type of industries? Emerging Fast growing Stable Stagnant Question No: 19 ( Marks: 1 ) - Please choose one Which of the following is among the earliest organization wide process intervention approaches to OD? Organization confrontation meeting Inter-group relations The large-group intervention Grid Organization Development Question No: 20 ( Marks: 1 ) - Please choose one Radically redesigns the organization s core work processes is called: Restructuring Reengineering Downsizing Rightsizing Question No: 21 ( Marks: 1 ) - Please choose one Organization effectiveness depends on the extent to which its structures are responsive to all of the following factors EXCEPT: Environment Organization size Technology Customer base Question No: 22 ( Marks: 1 ) - Please choose one All of the following are the advantages of network based form of organizational structure EXCEPT:

52 Creates a best-of-the-best organization to focus resources on customer and market needs Enables each organization to leverage a distinctive competency Permits rapid global expansion Managing lateral relations across autonomous Question No: 23 ( Marks: 1 ) - Please choose one Which of the following is aimed at culture change? Workforce reduction Organization redesign Systemic redesign Process redesign Question No: 24 ( Marks: 1 ) - Please choose one Which of the following is the name of committee that are created during the project startup phase and comprises key representatives from management? Multiple-level committee Ad hoc committee External consultants committee Steering committee Question No: 25 ( Marks: 1 ) - Please choose one Which of the following describes the shift in product life cycle? Organizational change Transformational change Network change Environmental change Question No: 26 ( Marks: 1 ) - Please choose one Which of the following method is aimed at identifying stress symptoms so that corrective action can be taken? Health Profiling Health Profiling. This method is aimed at identifying stress symptoms so that corrective action can be taken. Charting Stressors Role Clarification Supportive Relationships

53 Question No: 27 ( Marks: 1 ) - Please choose one Which of the following are aimed at the process, content, or structure of the group. Group intervention Individual intervention Basic process intervention Process intervention Question No: 28 ( Marks: 1 ) - Please choose one is to compare results in the intervention situation with those in another situation where no such change has taken place. Comparison unit Longitudinal measurement Statistical analysis Diagnosis analysis Question No: 29 ( Marks: 1 ) - Please choose one In which of the following consulting models, the leader hires a consultant to obtain the information and make a report, often including recommendations for action? Purchase of Expertise Model Doctor-patient Model Process Consultation Model Organization model Question No: 30 ( Marks: 1 ) - Please choose one Which type of structure should be used in an ideal organization? Rigid Flexible Tall Small Question No: 31 ( Marks: 1 ) - Please choose one The life cycle of resistance to change consists of five phases. In which phase the people can openly criticized, ridiculed, and persecuted the person or group who see the need for change? Phase 1 First Phase

54 In the first phase, there are only a few people who see the need for change and take reform seriously, As a fringe element of the organization, they may be openly criticized, ridiculed, and persecuted Second Phase Third Phase Fourth Phase Question No: 32 ( Marks: 1 ) - Please choose one In which phase of life cycle of resistance to change, the change agent can face maximum confrontation? First Phase Second Phase Third Phase Phase 3 In this phase there is a direct conflict and showdown between the forces for and against the change. Fourth Phase Question No: 33 ( Marks: 1 ) - Please choose one There are two distinct types of OD evaluation: first Guide the implementation of interventions and second is: Assess the overall impact of intervention Assess the need of intervention Assess the compatibility of intervention All of the given options Question No: 34 ( Marks: 1 ) - Please choose one If an organization desires that the group should be effective than task-related activities are needed. Which of following is the example of task-related activities? Coordinating Elaborating Evaluating All of the given options (1) task-related activities, such as giving and seeking information and elaborating, coordinating, and evaluating activities;

55 Question No: 35 ( Marks: 1 ) - Please choose one In transactional management style, manager tries to develop which of the following? Skills Processes Careers Abilities Question No: 36 ( Marks: 1 ) - Please choose one If organizations want to redesign their structures into more integrative and flexible forms then which of the following structures suits best? Functional structure Network structure Self-contained unit Matrix structure Question No: 37 ( Marks: 1 ) - Please choose one The information regarding different features of interventions and their immediate effect is derived from which of the following? Evaluation Feedback Implementation Feedback Initial Diagnose Problem Feedback Question No: 38 ( Marks: 1 ) - Please choose one Which of the following may NOT be considered as outcome variable for an organization? Performance Satisfaction Autonomy Absenteeism Question No: 39 ( Marks: 1 ) - Please choose one In which of the organizational structure, high involvement of employees is possible. Flat Structure Grid Structure Long Span of Control All structures are compatible

56 Question No: 40 ( Marks: 1 ) - Please choose one Which of the following statements is NOT true? TQM may not be part of OD program. OD program may include TQM as one of techniques. OD practitioners view organization problems as having a variety of causes with no predefined solutions. OD and TQM both view people as having inherent desire to contribute in meaningful ways TQM and OD both have similar values because both believe in low employee involvement? Question No: 41 ( Marks: 1 ) - Please choose one Formula to determine motivating potential of job is. Job Meaningfulness + Autonomy + Job Feedback Job Meaningfulness Autonomy x Job Feedback Job Meaningfulness + Autonomy x Job Feedback Job Meaningfulness x Autonomy x Job Feedback Question No: 42 ( Marks: 1 ) - Please choose one Which of the following stage is concerned with leaving a career? Establishment stage Advancement stage Maintenance stage Withdrawal stage Question No: 43 ( Marks: 1 ) - Please choose one Which of the following distinct career stages is extended for longest period? The Establishment Stage The Withdrawal Stage The Maintenance Stage 1.The establishment stage (ages years). 2. The advancement stage (ages years). 3. The maintenance stage (ages years). 4. The withdrawal stage (ages 60 years and above) The Advancement Stage

57 Question No: 44 ( Marks: 1 ) - Please choose one Change in following four parameters of every organization remains durable but it varies from one to other parameter. Which parameter is durable for short-term? Infrastructure Physical Culture Change Figure 56 Culture Behavior Question No: 45 ( Marks: 1 ) - Please choose one Under which of following diagnoses approach of culture, OD practitioner find that people generally take cultural assumptions for granted and rarely speak of them directly. The Behavioral Approach The Competing Values Approach The Symbolic Approach The Deep Assumption Approach People generally take cultural assumptions for granted and rarely speak of them directly. Question No: 46 ( Marks: 1 ) - Please choose one If an organization's values are focused on internal integration issues and emphasize innovation and flexibility, it manifests which of the following culture? Clan Culture An organization's values are focused on internal integration issues and emphasize innovation and flexibility, it manifests a clan culture Adhocracy Culture Hierarchical Culture Market Culture Question No: 47 ( Marks: 1 ) - Please choose one To become learning organization, an organization must increase the size of which of the following? Organization s Brain

58 Organization s Vision Organization s Interdependence Organization s Resources Question No: 48 ( Marks: 1 ) - Please choose one The organizations that provide employment security (ES) have which of the following orientation because ES is considered as important factor for the success of an organization. View people as strategic assets rather than as costs View people as pillar that absorb environment threats View people as a ladder that helps in achieving the goals View people as business partner that contribute their efforts for success Question No: 49 ( Marks: 3 ) Discuss the function of quality of work life. Question No: 50 ( Marks: 3 ) What is the purpose of collective response for an organization? Question No: 51 ( Marks: 5 ) Discuss the significance of inter-group relations interventions? Question No: 52 ( Marks: 5 ) How would you differentiate vertical market network from inter market network? Question No: 53 ( Marks: 5 ) The most common organizational responses to the environment are administrative. How an organization responds administratively to the environment? Paper # 05 FINALTERM EXAMINATION Spring 2010 MGMT628- Organizational Development (alt. code=hrm628) (Session - 1) Question No: 1 ( Marks: 1 ) - Please choose one Organizational Development (OD) applies to which of the following features of an entire system?

59 Strategy, structure and technological innovation Strategy, structure and processes Organization and includes the design of the company s strategy, structure, and processes. Training, technological innovation and operation management Training, structure and operations management Question No: 2 ( Marks: 1 ) - Please choose one Suggesting ways to handle low morale at a particular plant is an example of which of the following consulting models? Purchase of Expertise Model Doctor-patient Model doctor-patient model, a leader or group detects symptoms of ill health in some part of the organization, and calls in a consultant who diagnoses the situation, identifies the causes of problems and then, like a physician, prescribes a cure. Examples would be calling in the doctor to examine (1) low morale at a particular plant, Process Consultation Model Organizational Model Question No: 3 ( Marks: 1 ) - Please choose one In Lewin s change model, stabilizing the organization on the new state of equilibrium represents which of the following steps? Unfreezing Moving Changing Refreezing Question No: 4 ( Marks: 1 ) - Please choose one is the process of taking the new, changed way of doing things and making it fit comfortably into one s total self-concept. Personal refreezing Personal refreezing is the process of taking the new, changed way of doing things and making it fit comfortably into one s total self-concept. This process involves a lot of practice trying out new roles and behaviors, getting feedback, and making

60 Relational refreezing Disconfirmation Personal unfreezing Question No: 5 ( Marks: 1 ) - Please choose one Which of the following sets the initial parameters for carrying out the subsequent phases? Entering and contracting Entering and contracting set the initial parameters for carrying out the subsequent phases Diagnosing the organization Planning and implementing change Evaluating and institutionalizing Question No: 6 ( Marks: 1 ) - Please choose one Conflict among team members due to inappropriate structure represents what in organization development process? A specific problem A general problem A symptom of a problem In many cases, however, the presenting problem is only a symptom of an underlying problem. For example, conflict among members of a team may result from several deeper causes, including ineffective reward systems, personality differences, inappropriate structure, and poor leadership. Diagnosis of problem Question No: 7 ( Marks: 1 ) - Please choose one The part of the contracting process that focuses on the expectations of the client and the OD practitioner is called: Mutual Expectations Mutual Expectations: This part of the contracting process focuses on the expectations of the client and the OD practitioner Time and Resources Ground Rules Describing

61 Question No: 8 ( Marks: 1 ) - Please choose one In development oriented diagnosis, managers are involved in organization development process in which of the following situations? When the organization is facing small but not significant problems When the organization is facing routine problem When seeking the reasons of problems When the organization is thinking to improve current processes Here, diagnosis is development oriented. It assesses the current functioning of the organization to discover areas for future development. For example, a manager might be interested in using OD to improve a department that already seems to be functioning well. Question No: 9 ( Marks: 1 ) - Please choose one Which of the following design component of group is concerned with how the group s work is designed? Goal clarity Task structure Task structure is concerned with how the group s work is designed Group composition Group functioning Question No: 10 ( Marks: 1 ) - Please choose one Task-related activities are involved in which of the following design components of group? Goal clarity Task structure Group composition Group functioning Group functioning therefore involves task-related activities, such as giving and seeking information and elaborating, coordinating, and evaluating activities

62 Question No: 11 ( Marks: 1 ) - Please choose one If a manager wants to find the pattern that how the sales are decreasing in different months of a particular year then which of the following quantitative data analysis technique is most appropriate? Mean Standard deviation Correlation Variance Question No: 12 ( Marks: 1 ) - Please choose one Which one of the following activities develope political support for effective change management? Assessing change agent power Building support system for change agent Developing new competencies Activity planning Figure 33 & 34 in handouts Question No: 13 ( Marks: 1 ) - Please choose one Which one of the following activities develope political support for effective change management? Building support system for change agent Developing new competencies Identifying key stakeholders Activity planning Figure 33 & 34 in handouts Question No: 14 ( Marks: 1 ) - Please choose one Heavy foreign competition can be used for which of the following methods to generate sufficient dissatisfaction to produce change? Creating pressure for change Sensitize organizations to pressure for change. Innumerable pressures for change operate both externally and internally to organizations. As mentioned earlier, modern organizations face unprecedented environmental pressures to change themselves, including heavy foreign competition, rapidly changing technology,

63 Revealing discrepancies between current and desired states Conveying credible positive expectation for the change Starting communication for change Question No: 15 ( Marks: 1 ) - Please choose one Which of the following provides a valued direction for designing, implementing and assessing organization changes? Vision Creating a Vision:- It provides a valued direction for designing, implementing and assessing organization changes. Mission Goal Strategy Question No: 16 ( Marks: 1 ) - Please choose one Which of the following involves making a particular change a permanent part of the organization s normal functioning. Institutionalization Institutionalization involves making a particular change a permanent part of the organization s normal functioning. Evaluation Measurement Diagnosis Question No: 17 ( Marks: 1 ) - Please choose one Cross cultural issues and their impact on decision making and problem solving can be solved by which of the following approaches? Techno structural interventions Strategic interventions Team building It is independent process Question No: 18 ( Marks: 1 ) - Please choose one What does the team want to accomplish This question is asked in which of the following stage of team development meetings? Initiating the team building meeting

64 Setting objectives Solved & Composed By Muhammad Afaaq Setting Objectives: What does the team want to accomplish? How will team building be measured or evaluated? Collecting Data Planning the meeting Question No: 19 ( Marks: 1 ) - Please choose one The inter-group conflict resolution meeting and microcosm groups are included in which of the organization wide process intervention approaches to OD? Organization confrontation meeting Inter-group relations The second organization process approach is called inter-group relations. It consists of two interventions: the inter-group conflict resolution meeting and microcosm groups. Both interventions are aimed at diagnosing and addressing important organizational level processes, such as conflict, the coordination of organizational units, and diversity. The large-group intervention Blake and Mouton s Grid Organization Development Question No: 20 ( Marks: 1 ) - Please choose one Conflict, the coordination of organizational units, and diversity are addressed in which of the following organization wide process intervention approaches to OD? Organization confrontation meeting Inter-group relations The second organization process approach is called inter-group relations. It consists of two interventions: the inter-group conflict resolution meeting and microcosm groups. Both interventions are aimed at diagnosing and addressing important organizational level processes, such as conflict, the coordination of organizational units, and diversity. The large-group intervention Grid Organization Development

65 Question No: 21 ( Marks: 1 ) - Please choose one Which of the following consists of a small number of individuals who reflect the issue being addressed? Microcosm Groups A microcosm group consists of a small number of individuals who reflect the issue being addressed Inter-group conflict resolution Organization confrontation meeting The large-group intervention Question No: 22 ( Marks: 1 ) - Please choose one Which of the following is not among the traditional structural designs of organizations? Functional departments Self-contained units Strategic business departments Structural design. This change process concerns the organization s division of labor how to specialize task performances. Interventions aimed at structural design include moving from more traditional ways of dividing the organizations overall work (such as functional, self-contained-unit, and matrix structures) Matrix structures Question No: 23 ( Marks: 1 ) - Please choose one All of the following are the advantages of network based form of organizational structure EXCEPT: Creates a best-of-the-best organization to focus resources on customer and market needs Enables each organization to leverage a distinctive competency Permits rapid global expansion Managing lateral relations across autonomous Advantages of the Network-Based Form Enables highly flexible and adaptive response to dynamic environments Creates a best-of-the best organization to focus resources on customer and market needs Enables each organization to leverage a distinctive competency

66 Permits rapid global expansion Can produce synergistic results Question No: 24 ( Marks: 1 ) - Please choose one Dualistic structure is also called which of the following? An internal market structure A parallel structure Parallel structures involve members in resolving ill-defined, complex problems and build adaptability into bureaucratic organizations. Also known as collateral structures, dualistic structures, or shadow structures, parallel structures operate in conjunction with the formal organization. They provide members with an alternative setting in which to address problems and to propose innovative A vertical structure An opportunity structure Question No: 25 ( Marks: 1 ) - Please choose one Total quality management is the most recent and comprehensive approach to which of the following? Employee involvement Employee commitment Performance management Employee intervention Question No: 26 ( Marks: 1 ) - Please choose one Which one of the following is the most recent approach of work design? Socio-technical We will examine three approaches to work design. First, the engineering approach, which focuses on efficiency and simplification, and results in traditional job and work group designs. Second approach to work design rests on motivational theories and attempts to enrich the work experience. The third and most recent approach to work design derives from socio-technical systems methods, and seeks to optimize both the social and the technical aspects of work systems. Engineering Motivational Network approach

67 Question No: 27 ( Marks: 1 ) - Please choose one Which of the following involves goal setting, performance appraisal, and reward systems that align member work behavior with business strategy, employee involvement, and workplace technology? Performance management Performance management involves goal setting, performance appraisal, and reward systems that align member work behavior with business strategy, employee involvement, and workplace technology. Resource management Group management Individual management Question No: 28 ( Marks: 1 ) - Please choose one The strategy involves an ongoing series of designing and implementing activities carried out by managers and employees at all levels of the firm is called : Transformational change strategy Self-design change strategy Mohrman and Cummings have developed a self-design change strategy that involves an ongoing series of designing and implementing activities carried out by managers and employees at all levels of the firm. Demand change strategy Competing value strategy Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is an essential component of high-performance work systems because these systems rely on front-line employee skill and initiative to identify and resolve problems, to initiate changes in work methods, and to take responsibility for quality. Training Training is an essential component of high-performance work systems because these systems rely on front-line employee skill and initiative to identify and resolve problems, to initiate changes in work methods, and to take responsibility for quality. Intervention Diagnosis

68 Self management Question No: 30 ( Marks: 1 ) - Please choose one Significant organizational change invariably requires all of the following EXCEPT: Financial resources Clear organizational vision Considerable management time Management energy Question No: 31 ( Marks: 1 ) - Please choose one Which of the following are aimed at the process, content, or structure of the group. Group intervention Group Interventions: These interventions are aimed at the process, content, or structure of the group. Individual intervention Basic process intervention Process intervention Question No: 32 ( Marks: 1 ) - Please choose one External practitioners are invited in the organization because they have: Less freedom of operations as compare to internal practitioners Less experience so they are not considered for raises and appraisals A greater knowledge of technology a company is using than manager Greater degree of influence than managers Question No: 33 ( Marks: 1 ) - Please choose one Which of the following statement is true about analyzer style of organization development practicing? The goal of the analyzer style is neither effectiveness nor participant satisfaction It is assumed that if member satisfaction is high, effectiveness will also be high This style is based on the belief that the client does not need to know or cannot learn the skills to solve its problems

69 Analyzer style is based on the belief that the client does not need to know or cannot learn the skills to solve its problems. The analyzer style focuses on dimensions, effectiveness and morale, yet optimizes neither Question No: 34 ( Marks: 1 ) - Please choose one Which of the following is the part of first area of organizational diagnosis? Division Organizational diagnosis is a major practitioner skill. It usually examines two broad areas. The first area comprises the various interacting sub-elements that make up the organization. These include the divisions, departments, products, and the relationships between them. Team problem-solving Decision-making Leadership Question No: 35 ( Marks: 1 ) - Please choose one phase of life cycle of resistance to change can be called as Life or Death to Change? First Phase Second Phase Third Phase Phase 3 In this phase there is a direct conflict and showdown between the forces for and against the change. This phase will probably mean life or death to the change effort, because the exponents of the change often underestimate the strength of their opponents. Fourth Phase Question No: 36 ( Marks: 1 ) - Please choose one Autonomy, task variety and feed back leads to greater satisfaction and productivity. The strength of this relationship becomes weaker IF which of the following comes true? Employees have a high degree of growth needs. Employees have a low degree of growth needs. Supervisors are autocratic to lead the employees.

70 Supervisors are enough trained to implement these features. Question No: 37 ( Marks: 1 ) - Please choose one According to Episode Model of Conflict, which of the following statement is true? First strategy controls the conflict and remaining three strategies change the basic issues underlying it. There are four strategies, two to control the conflict and rest to change the basic issues underlying it. Three strategies control the conflict and rest changes the basic issues underlying it. The first three attempts to control the conflict and only the last approach try to change the basic issues underlying it. Each strategy targets dissimilar issue to resolve the conflict. Question No: 38 ( Marks: 1 ) - Please choose one Which of the following frame work is suitable for conducting a meeting in large-group intervention? Open-space methods Open-time methods Open-forum methods Open-meeting methods Question No: 39 ( Marks: 1 ) - Please choose one Which of the following elements that promotes worker s involvement, is offered to make decisions covering various issues such as work methods, performance outcomes, and employee selection? Information Rewards Knowledge and skills Power Power: This element of EI includes providing people with enough authority to make work-related decisions covering various issues such as work methods, task assignments, performance outcomes, customer service, and employee selection. Question No: 41 ( Marks: 1 ) - Please choose one In which of the organizational structure, high involvement of employees is possible.

71 Flat Structure Grid Structure Long Span of Control All structures are compatible Solved & Composed By Muhammad Afaaq Question No: 42 ( Marks: 1 ) - Please choose one Ali is 24 years old. Keeping in mind the career stages which of the following relates to him. Searching the long term options available to him. Finding out the ways to help others in their career. More dependent on boses and experienced workers to get the feedback None of above. Question No: 43 ( Marks: 1 ) - Please choose one Once an organization assess its environments and to make appropriate responses to them, which of the following OD intervention can NOT be invoked? Integrated Strategic Change Trans-organizational Development Downsizing and Reengineering This material provides an introductory context for describing interventions that concern organization and environment relationships: integrated strategic change, transorganizational development, and mergers and acquisitions. Mergers and Acquisitions Question No: 44 ( Marks: 1 ) - Please choose one Which of the following OD intervention focuses on how to coordinate administrative and competitive responses for a single organization or strategic business unit? Mergers and Acquisitions Integrated Strategic Change The first intervention, integrated strategic change, focuses on how to coordinate administrative and competitive responses for a single organization or strategic business unit. Trans-organizational Development Downsizing and Reengineering

72 Question No: 45 ( Marks: 1 ) - Please choose one Under which of following diagnosis approaches of culture, OD practitioner faces difficulty of identifying sub-cultures and reluctance from workers to admit that values little to do with the ones they really hold and follow? The Behavioral Approach The Competing Values Approach The Symbolic Approach The Deep Assumption Approach Question No: 46 ( Marks: 1 ) - Please choose one If values of the organization are internally focused and emphasize on stability and control, then which of the following cultures is existing in the organization. Clan Culture Adhocracy Culture Hierarchical Culture In fig 59 Market Culture Question No: 47 ( Marks: 1 ) - Please choose one Single-loop learning is like a thermostat that learns when it is too hot or too cold and turns the heat on or off. True Single-loop learning is like a thermostat that learns when it is too hot or too cold and turns the heat on or off. False Question No: 48 ( Marks: 1 ) - Please choose one PTCL has transferred the ownership of 45% shares to it s employees so that they act and think like owners. It is an example of which of the following? Employee Recognition Contingent Compensation

73 Contingent compensation figures importantly in most high performance work systems. Such compensation can take a number of different forms, including gainsharing, stock ownership, pay for skill, or various forms of individual or team incentives. Many successful companies encourage share ownership. When the employees are owners, they act and think like owners. Employee Involvement Risk Sharing Question No: 49 ( Marks: 3 ) What are the functional units of any organization? Question No: 50 ( Marks: 3 ) What is the purpose of employee assistance programs? Question No: 51 ( Marks: 5 ) For large-group intervention, generally meetings are conducted. For these meetings, open-space method is used in few organizations. Two sets of norms govern how openspace methods are applied. Explain these two norms? Question No: 52 ( Marks: 5 ) XYZ organization has Process-Based Structure while ABC organization is working like Self-contained units. Under what contingencies, both organizations have these kinds of structures? Question No: 53 ( Marks: 5 ) Stress management is directed at preventing negative stress outcomes by enhancing employees' abilities to cope with them. How this technique can work to manage workplace stress? Explain Coping Self-Statement Procedure for this purpose. Paper # 06 FINALTERM EXAMINATION Spring 2010 MGMT628- Organizational Development (alt. code=hrm628) (Session - 2) Question No: 1 ( Marks: 1 ) - Please choose one Improving the health of the organization is called:

74 Change Efficiency Effectiveness Development Solved & Composed By Muhammad Afaaq Question No: 2 ( Marks: 1 ) - Please choose one Word Company s culture can be replaced by which of the following? Vision Values Strategic priorities None of the given options Business leaders often assume that their company's vision, values, and strategic priorities are synonymous with their company's culture. Question No: 3 ( Marks: 1 ) - Please choose one In Lewin s change model, shifting the departments or individuals to a new level represents which of the following steps? Problem identification Unfreezing Moving The second step, movement, involves making the actual changes that will move the organization to another level of response. Refreezing Question No: 4 ( Marks: 1 ) - Please choose one In under organized organizations which of the following factors is not present? Too little constraint or regulation for effective task performance Communication is fragmented Job responsibilities are ambiguous Conflicts are avoided In under organized organizations, on the other hand, there is too little constraint or regulation for effective task performance. Leadership, structure, job design, and policy are poorly defined and fail to control task behaviors effectively.

75 Communication is fragmented, job responsibilities are ambiguous, and employees' energies are dissipated because they lack direction. Question No: 5 ( Marks: 1 ) - Please choose one Members continuously share perceptions and feelings openly both on self-fulfillment and organizational effectiveness in which of the following practitioner-client relationship mode? The apathetic mode The gamesmanship mode The charismatic mode The consensus mode The consensus mode: Members continuously share perceptions and feelings openly both on selffulfillment and organizational effectiveness. Question No: 6 ( Marks: 1 ) - Please choose one Which of the following skill is least likely to be adopted by organization development practitioners to be effective? Intrapersonal skills Interpersonal skills General consultation skills Self assessment skills Question No: 7 ( Marks: 1 ) - Please choose one This organization development process will result in increased customer base. This is an example of which of the following contracting process? Describing Time and Resources Ground Rules Mutual Expectations Question No: 8 ( Marks: 1 ) - Please choose one In development oriented diagnosis, managers are involved in organization development process in which of the following situations? When the organization is not facing a problem Here, diagnosis is development oriented. It assesses the current functioning of the

76 organization to discover areas for future development. For example, a manager might be interested in using OD to improve a department that already seems to be functioning well. When the organization is facing small problems When the organization is facing small but not significant problems When the organization is facing major problems Question No: 9 ( Marks: 1 ) - Please choose one The two major areas that are examined by an organization development practitioner are which of the following? Interacting sub-elements of an organization and processes Organizational diagnosis is a major practitioner skill. It usually examines two broad areas. The first area comprises the various interacting sub-elements that make up the organization. These include the divisions, departments, products, and the relationships between them. The diagnosis may also include a comparison of the top middle, and lower levels of management in the organization. The second area of diagnosis concerns the organizational processes. These include communication networks, team problem-solving, decision-making, leadership and authority styles, goal-setting and planning methods, and the management of conflict and competition. Processes and people Sub-elements and people Relationship between organization and people Question No: 10 ( Marks: 1 ) - Please choose one Which of the following is the highest level of an organization having open system? Divisions, subsidiaries, or strategic business units The highest level is the overall organization and includes the design of the company s strategy, structure, and processes. Large organization units, such as divisions, subsidiaries, or strategic business units, also can be diagnosed at that level. Group or department Individual position or job Norms and work schedule Question No: 11 ( Marks: 1 ) - Please choose one Which of the following design component of group describes How well the group

77 understands its objectives? Goal clarity Goal clarity involves how well the group understands its objectives. Task structure Group composition Group functioning Question No: 12 ( Marks: 1 ) - Please choose one Which of the following quantitative analysis does not provide information on the distribution of the responses? Mean Mean can be a misleading statistic. It only describes the average value and thus provides no information on the distribution of the responses. Standard deviation Variance Scatter diagrams Question No: 13 ( Marks: 1 ) - Please choose one Which one of the following activities motivate change for effective change management? Assessing change agent power Describe the core ideology Overcoming resistance to change In figure 33, this requires attention to two related tasks: creating readiness for change and overcoming resistance to change. Activity planning Question No: 14 ( Marks: 1 ) - Please choose one Which one of the following activities involves in sustain moment for effective change management? Assessing change agent power Building support system for change agent

78 Provide resources for change The following five activities can help to sustain momentum for carrying change through to completion: providing resources for change, building a support system for change agents, developing new competencies and skills, reinforcing new behaviors, and staying the course. Commitment planning Question No: 15 ( Marks: 1 ) - Please choose one Measuring result repeatedly over a long time period is called: Longitudinal measurement Longitudinal measurement. This involves measuring results repeatedly over relatively long time periods. Horizontal measurement Vertical measurement Statistical Measurement Question No: 16 ( Marks: 1 ) - Please choose one The process of transferring interventions from one system to another is called: Socialization Commitment Reward allocation Diffusion Diffusion:- This refers to the process of transferring interventions from one system to another. Question No: 17 ( Marks: 1 ) - Please choose one Which of the following cells in Johri window tells that other people are aware of their own issues, but they conceal them from others? Cell 1 Cell 2

79 38, a diagram of the Johari Window, shows that some personal issues are perceived by both the individual and others (cell 1). Other people are aware of their own issues, but they conceal them from others (cell 2). People with certain feelings about themselves or others in the work group may not share with others unless they feel safe and protected; by not revealing reactions they feel might be hurtful or impolite, they lessen the degree of communication. Cell 3 Cell 4 Question No: 18 ( Marks: 1 ) - Please choose one Which of the following cells in Johri window shows that some personal issues are perceived by both the individual and others? Cell 1 38, a diagram of the Johari Window, shows that some personal issues are perceived by both the individual and others (cell 1). Other people are aware of their own issues, but they conceal them from others (cell 2). People with certain feelings about themselves or others in the work group may not share with others unless they feel safe and protected; by not revealing reactions they feel might be hurtful or impolite, they lessen the degree of communication. Cell 2 Cell 3 Cell 4 Question No: 19 ( Marks: 1 ) - Please choose one Managers tend to control the process and outcomes of conflict resolution actively in which of the following situations? When the disputants are not expected to work together in the future Managers tend to control the process and outcomes of conflict resolution actively when they are under heavy time pressures, when the disputants are not expected to work together in the future, When there are interpersonal conflicts involved When disputants have totally different personalities When alternative dispute resolution (ADR) is not applicable Question No: 20 ( Marks: 1 ) - Please choose one Problems associated with how to respond to environmental change is addressed in which of the following?

80 Organization confrontation meeting Inter-group relations The large-group intervention Solved & Composed By Muhammad Afaaq Large Group Interventions: The third system wide process intervention is called large-group intervention. Such change programs have been referred to variously as search conferences, open-space meetings, open-systems planning, and future searches. They focus on issues that affect the whole organization or large segments of it, such as developing new products or services, responding to environmental change, or introducing new technology. Blake and Mouton s Grid Organization Development Question No: 21 ( Marks: 1 ) - Please choose one Specific product oriented departments in organizations are called: Functional departments Self-contained units Organizations traditionally have structured themselves into one of three forms: functional departments that are task specialized; self-contained units that are oriented to specific products, customers, or regions; or matrix structures that combine both functional specialization and self-containment. Strategic business departments Matrix structures Question No: 22 ( Marks: 1 ) - Please choose one Region specific departments in organizations are called: Functional departments Self-contained units Strategic business departments Matrix structures Question No: 23 ( Marks: 1 ) - Please choose one Which of the following are the lower-level committees dealing with day- to-day project activities? Steering committee

81 Multiple-level committees Multiple-level committees. Because the steering committee may not be able to oversee all aspects of a project, it often is necessary to establish more than one labor-management committee at a number of selected levels in the organization to reflect the differing interests and knowledge. For example, the steering committee can be amplified and assisted by working committees at the plant, department, and shop-floor levels. These lower-level committees deal with day- to-day project activities. Adhoc committees External consultants committee Question No: 24 ( Marks: 1 ) - Please choose one High levels of discretion, task variety, and meaningful feedback are the features of job design in which of the following type of organizations? High involvement organizations Job designs that provide employees with high levels of discretion, task variety, and meaningful feedback can enhance evolvement. Centralized organizations Learning organizations Closed structure organizations Question No: 25 ( Marks: 1 ) - Please choose one Which one of the following identities related to intervention characteristics? Programmability Intervention characteristics: 1. Goal specificity 2. Programmability 3. Level of change target. 3. Level of change target. 5. Sponsorship. Unionization Socialization Knowledge Question No: 26 ( Marks: 1 ) - Please choose one Which one of the following identities related to organization characteristic?

82 Congruence Solved & Composed By Muhammad Afaaq Organization Characteristics 2. Congruence Goal specify Commitment Performance Question No: 27 ( Marks: 1 ) - Please choose one concerns the extent to which a measure represents the true value of a variable; that is, how accurately the operational definition translates data into information. Validity Reliability Reliability concerns the extent to which a measure represents the true value of a variable; that is, how accurately the operational definition translates data into information. Diagnosis Alpha change Question No: 28 ( Marks: 1 ) - Please choose one In problem oriented diagnosis, managers are involved in organization development process in which of the following situations? When the organization is facing routine problem When seeking the reasons of problems When the organization is running smooth and facing no problem Here, diagnosis is development oriented. It assesses the current functioning of the organization to discover areas for future development. For example, a manager might be interested in using OD to improve a department that already seems to be functioning well. When the organization is thinking to improve current processes Question No: 29 ( Marks: 1 ) - Please choose one

83 A manager is using organization development to find reasons for failure of a particular method adopted for resource allocation to different departments, then he is using which of the following types of organizational diagnosis? Development oriented diagnosis Problem oriented diagnosis Diagnosis can be problem oriented, seeking reasons for the problems Intervention oriented diagnosis Management oriented diagnosis Question No: 30 ( Marks: 1 ) - Please choose one phase of life cycle of resistance to change can be called as Life or Death to Change? First Phase Second Phase Third Phase Phase 3 In this phase there is a direct conflict and showdown between the forces for and against the change. This phase will probably mean life or death to the change effort, because the exponents of the change often underestimate the strength of their opponents. Fourth Phase Question No: 31 ( Marks: 1 ) - Please choose one In which area of Johari Window, the aim is to reduce that area by seeking or soliciting feedback from others and thereby to increase the open area to increase self-awareness? The Public Area (not sure) The Blind Area The Closed Area The Unknown Area Question No: 32 ( Marks: 1 ) - Please choose one If you apply team building concept in sports then which of the following sports exhibits the highest degree of interdependence? Cricket

84 Football Basketball All of the given options Solved & Composed By Muhammad Afaaq Question No: 33 ( Marks: 1 ) - Please choose one Which of the following management style is task oriented? Transactional A transactional, task oriented approach: Managers view the behavior of team members as an extension of team processes, and they attempt to modify that behavior through punishment and rewards Transformational Charismatic Management style is irrelevant Question No: 34 ( Marks: 1 ) - Please choose one It is believed that managers and organizations can only be made more effective if the basic culture of the system is changed. This basic theme is functioning for which of the following intervention? OD Confrontation Meeting Inter-group Relations Intervention Large-group Intervention Grid Organization Development Grid Organization Development: A Normative Approach Grid OD, a change model is one of the most widely used approaches to system-wide planned change. This process is a systematic approach aimed at achieving corporate excellence. It is believed that managers and organizations can only be made more effective if the basic culture of the system is changed. Question No: 35 ( Marks: 1 ) - Please choose one In the film industry, separate organizations providing transportation, cinematography, special effects, set design, music, actors, and catering all work together under a studio. The film industry has which of the following structure? Functional structure Matrix structure Self-contained units

85 Network structure In the film industry, for example, separate organizations providing transportation, cinematography, special effects, set design, music, actors, and catering all work together under a broker organization, the studio. The particular organizations making up the opportunity network represent au important factor in determining its success. More recently, disintermediation, or the replacement of whole steps in the value chain by information technology, specifically the Internet, has fueled the development and numbers of network structures. Question No: 36 ( Marks: 1 ) - Please choose one In which of the following industries, network structure is NOT most feasible? Film Industry Fashion Industry Arms Industry Construction Industry Question No: 38 ( Marks: 1 ) - Please choose one Which of the employee involvement interventions has structural characteristics like steering committees, multiple-level committees and ad hoc committees? Parallel Structures Total Quality Management High-Involvement Organization Cooperative Union-management Projects Cooperative Union-Management Projects: Steering committee Multiple-level committees Ad hoc committees Question No: 39 ( Marks: 1 ) - Please choose one Following diagram represents which of the following model?

86 Employee Involvement Teams Quality Control Teams Self-Managed Work Teams Handouts in Figure: 51 Work Design Teams Question No: 40 ( Marks: 1 ) - Please choose one Which of the following distinct career stages is extended for longest period? The Establishment Stage The Withdrawal Stage The Maintenance Stage 1.The establishment stage (ages years). 2. The advancement stage (ages years). 3. The maintenance stage (ages years). 4. The withdrawal stage (ages 60 years and above) The Advancement Stage Question No: 41 ( Marks: 1 ) - Please choose one During Advancement Stage of career, employees typically learned to perform

87 autonomously and need less guidance from bosses and closer ties with colleagues. At which of the following age ranges, this stage approximately prevail? The establishment stage (ages years). 2. The advancement stage (ages years). 3. The maintenance stage (ages years). 4. The withdrawal stage (ages 60 years and above) Question No: 42 ( Marks: 1 ) - Please choose one ABC Company wants to introduce workforce diversity for different age groups. Which of the following diversity interventions can serve this purpose? Fringe Benefits Performance Management Career Planning & Development Workforce Diversity Dimensions and Intervention Work force Difference Age Interventions Wellness program job design Career planning and development reward system hand Handouts table # 21 Employee Involvement Question No: 43 ( Marks: 1 ) - Please choose one JET is a technique used in organizations for role clarification of an employee. JET stands for which of the following: Job Explanation Technique Job Extension Technique Job Extraction Technique Job Expectation Technique

88 Job Expectation Technique (JET) Question No: 44 ( Marks: 1 ) - Please choose one RAT is a technique use in an organization for role clarification of an employee. RAT stands for which of the following? Role Assurance Technique Role Assessment Technique Role Affirmation Technique Role Analysis Technique Role Analysis Technique (RAT) Question No: 45 ( Marks: 1 ) - Please choose one Following are four parameters of every organization that have the ability to influence change. Which parameter is difficult to modify to bring change? Infrastructure Physical Culture Change Figure 56 Culture Behavior Question No: 46 ( Marks: 1 ) - Please choose one Following are four parameters of every organization that have the ability to influence change. Which parameter is easy to modify to bring change? Infrastructure Behavior Culture Change Figure 56 Culture Physical

89 Question No: 47 ( Marks: 1 ) - Please choose one Change in following four parameters of every organization remains durable but it varies from one to other parameter. Which parameter is durable for long-term? Infrastructure Physical Culture Culture Change Figure 56 Behavior Question No: 48 ( Marks: 1 ) - Please choose one When an error is detected and corrected, it permits the organization to carry on its present policies or achieve its present s objectives. This error-and-correction process is an example of which of the following? Single-Loop Learning When the error detected and corrected permits the organization to carry on its present policies or achieve its present s objectives, then that error-and-correction process is single-loop learning Double-Loop Learning Triple- Loop Learning All of the given options Question No: 49 ( Marks: 3 ) What are the functional units of any organization? Question No: 50 ( Marks: 3 ) Do you think that gainsharing and profit sharing are two sides of same coin? Do you agree or not. Question No: 51 ( Marks: 5 ) What steps are needed to create client relationship? Explain with an example. Question No: 52 ( Marks: 5 ) How health profiling is used to identifying stress symptoms?

90 Question No: 53 ( Marks: 5 ) Following statements are exact description of each box of Johri Window. Write down the name of box to which each statement provides description. 1. Known to others, but not to me 2. Not known to me or to others 3. Known to me and others 4. Known to me, but not to others GOOD LUCK Asslam O Alikum MGMT628- Organizational Development (alt. code=hrm628) Six(6) FINALTERM Papers Solved by Muhammad Afaaq with reference Remember Me In Your Prayers Best regard s Muhammad Afaaq MBA (Finance) Completed Specialization in (HRM) Continue [email protected] [email protected] Islamabad If u like me than raise your hand with me If not then raise ur standard That s about me!