Tech Tools for nptechies

Transcription

1 Tech Tools for nptechies Richard Wollenberger Imtiaz Haiyoom

2 Tips and tools for nptechies

3 Tips and tools for nptechies AGENDA Introductions What do you do first? Best practices Cloud Services (SaaS) Tools What s in your pocket toolkit?

4 Who are we? Richard Wollenberger Director of IT Parents as Teachers Imtiaz Haiyoom Assistant VP, Operations CitySquare

5 # of total Staff? # of IT Staff? Who are you? How long have you been in your job? Program staff? Any Exec. Director or Management Staff here?

6 Staffing Are you an Accidental Techie? Do you manage other IT staff?

7 What do you do first? Talk with the business Get a baseline of technical detail Inventory Computers Software (applications & OS) Misc hardware (printers, hard drives, phones, etc.) Licenses Assessment - how old, what condition, what version, license information etc.

8 Integrating IT with the Business You have to sit at the table Strategic planning Your mission is to support the business Improve processes and make it easier Look for cost efficiencies Business continuity (disaster planning) Strategic planning drives the business, and IT needs to help steer the company

9 Strategic planning Why is this important? Strategic planning drives the business, and IT needs to help steer the company.

10 What does this have to do with IT? Every decision you make is about managing some kind of risk Which AV system will protect your staff? Backup/restore system? Microsoft vs. Google? Voice/data connections Firewall

11 Budgets Every penny you spend in IT is NOT spent on your mission Track every expense related to: Computer HW/SW Internet connectivity Telephone & fax Printing & copying End user training Tech staff (yes, you need ongoing training)

12 Budget Resources IT Management & budgeting Many tools available from Mike Sisco IT Manager training Tech Republic Donny Shimamoto

13 Best Practices Learn how to prioritize Backup Backup Backup Plan A, B and C Document Policy and Procedures

14 Who they gonna call?

15 Virus Protection

16 This is not good: Disaster Planning

17 Disaster Planning and Recovery Disaster Planning Scope of plan Online backup Disaster Recovery Online recovery Where to buy computers Temporary/permanent location

18 Server and Network Specs What you need vs. what you want Tools Is the cloud right for your organization? Processes Procedures Change management Regulation and law compliance

19 Server and Network Traditional networking

20 Cloud Services PROS Affordable Flexible Scalable CONS Security Costs Contracts

21 Software as a Service (SaaS) (or Cloud Services) Office 365 Google Apps Sharing/Collaboration Box Dropbox Google Drive OneDrive (MSFT) Cubby (by LogMeIn) Citrix ShareFile Symantec Zone Slide 21

22 Are Backups important? Backups Sung to the tune of the Beatles Yesterday Yesterday, All those backups seemed a waste of pay Now my database has gone away Oh I believe in yesterday. Suddenly, There's not half the files there used to be And there's a deadline hanging over me The system crashed so suddenly. I pushed something wrong What it was, I could not say Now my data's gone and I long for yesterday-ay-ay-ay. Yesterday, The need for back-ups seemed so far away Thought all my data was here to stay Now I believe in yesterday.

23 Software as a Service (SaaS) (or Cloud Services) Backup Mozy Carbonite CrashPlan Copy (by Barracuda) Axcient Backupify Time Machine Slide 23

24 Software as a Service (SaaS) (or Cloud Services) Project Mgmt. Trello Asana Basecamp OneNote Smartsheet Zoho (many apps) Hosted PBX Shoretel Thinking Phones Broadvox XO Communications RingCentral 8x8 Slide 24

25 Software as a Service (SaaS) (or Cloud Services) Helpdesk Spiceworks Zendesk Zoho Freshdesk Desk (by Salesforce) Service Desk (JIRA) Constituent/Donor Management etapestry Fundraising 50 by Sage Avectra Orange Leap Salesforce Blackbaud DonorPerfect Online Slide 25

26 IT Resources Slide 26

27 Pocket Toolkit CleanWipe ccleaner Malware Bytes RogueKiller Speccy Defraggler Adaware BGInfo YouTube Downloader CutePDF AngryIPScanner VLC VNC Chrome Firefox Adobe Reader Keyfinder Master Lock Vault Mac tools, too!

28 Conclusion H C

29 Q & A Richard Wollenberger Director of IT Parents as Teachers [email protected] Imtiaz Haiyoom Assistant VP, Operations CitySquare [email protected]