Cluster Guide. Released: February Companion Guides:

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1 Cluster Guide Released: February 2013 Companion Guides: UniPrint Infinity Companion Guides can be found online for your convenience and are intended to assist Administrators with the operation of UniPrint Infinity and with the installation and advanced configuration of UniPrint Infinity. UniPrint Administrator s Guide Revised: 10 October :50 pm

2 Disclaimer and Copyright Notice UniPrint, a division of ACCEO Solutions, Inc. and its affiliates (collectively, ACCEO ) makes no representations or warranties with respect to the contents or use of this publication. ACCEO especially disclaims any expressed or implied warranties, merchantability or fitness for any particular purpose. ACCEO reserves the right to make any changes in specifications and other information contained in this publication without prior notice and without obligation to notify any person or entity of such revisions or changes. Copyright ACCEO Solutions, Inc. All rights reserved. Information in this document is subject to change without notice. Companies, names and data used in examples herein are fictitious unless otherwise noted. Other than printing one copy for personal use, no part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purposes, without the expressed written consent of: ACCEO Solutions, Inc. 1 Eva Road, Suite 309 Toronto, Ontario Canada M9C 4Z5 (416) Toll Free: (866) (North America only) Intellectual Property Acknowledgements UniPrint and UniPrint Infinity are registered trademarks of ACCEO Solutions, Inc. Registration numbers TMA562,455 and TMA857,027 in Canada and filing number ,579 in the United States. ACCEO products are also registered as United States Patent Numbers 7,064,856, 7,265,867 and 7,602,522. Microsoft, Windows, Windows 2003/2008/2012, Windows XP, Vista, Windows 7/8, Microsoft Access, Microsoft Word, Remote Desktop Protocol (RDP), ASP.NET and Active Directory are either registered trademarks or trademarks of Microsoft Corporation. Citrix, MetaFrame, Presentation Server, XenApp and ICA (Independent Computing Architecture) are registered trademarks or trademarks of Citrix Systems. Adobe, Acrobat, Reader are registered trademarks of Adobe Systems Inc. VMware, vmotion are either registered trademarks or trademarks of VMware, Inc. All other trademarks and registered trademarks are the property of their owners.

3 Document Revision History Date Notes February 17, 2012 September 12, 2012 First release. Corrected link to the Administrator s Guide on the title page and updated the parent company name. January 25, 2013 Updated to version 8.1. June 7, 2013 August 23, 2013 January 9, 2014 Updated to reflect changes to the new Web site. Updated to version and chapters were re-organized based on the version of Windows Server being utilized. Updated to version and legal notices updated. March 10, 2014 Updated to version June 4, 2014 Updated support information to reflect new hours. July 5, 2014 Updated to version October 10, 2014 Added a chapter on installing UniPrint Infinity in a Windows Server 2012/R2 Hyper-V failover cluster.

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5 v Table of Contents Introduction... 1 Example Deployment Scenarios... 1 For Windows Server 2003 and 2008/R For Windows Server 2012/R UniPrint Cluster in Windows Server System Requirements... 5 Pre-installation Preparation... 5 Installing UniPrint Bridge on a Node... 5 Configuring Bridge Cluster Resources... 7 Recommended Configuration Order... 7 Creating a Print Spooler Resource... 7 Creating a UniPrint Bridge Service Resource... 7 Creating a UniPrint Control Service Resource... 8 Installing UniPrint Print Server on a Node... 9 Configuring UniPrint Print Server Cluster Resources...10 Recommended Configuration Order...10 Creating a Print Spooler Resource...10 Creating a UniPrint Control Service Resource...11 UniPrint Cluster in Windows Server System Requirements...13 Pre-installation Preparation...13 Installing UniPrint Bridge On A Node...13 Configuring Bridge Cluster Resources...15 Recommended Configuration Order...15 Configuring the Print Server Service...15 Pointing The UniPrint Installation To The Cluster...16 Creating the UniPrint Bridge Service Resource For The Print Server Service...17 Creating the UniPrint Control Service Resource For The Print Server Service...17 Removing UniPrint Bridge In A Cluster...18 Installing UniPrint Print Server On A Node...18 Configuring UniPrint Print Server Cluster Resources...20 Recommended Configuration Order...20 Configuring the Print Server Service...20 Pointing The UniPrint Print Server Installation To The Cluster...21 Creating The UniPrint Control Service Resource For The Print Server Service...21 Installing Printers on a UniPrint Print Server Node...22 Removing UniPrint Print Server In a Cluster...22 Configuring SecurePrint in a Cluster...23 Enabling the UniPrint vpad for Clustered Print Servers...23 Troubleshooting SecurePrint In The Event Of A Failover...27

6 vi UniPrint Infinity High Availability Printing in Windows How Failover Works in Windows Server 2012/R Installing UniPrint Bridge and/or UniPrint Print Server...30 System Requirements...30 Pre-installation Preparation...30 Making a Virtual Machine Highly Available...30 Configure Windows Firewall On Each Virtual Machine...32 Installing UniPrint Bridge On A Virtual Machine...34 Installing UniPrint Print Server On A Virtual Machine...35 Configuring Each Virtual Machine...37 Configuring Virtual Machine Properties...37 Configuring Virtual Machine Monitoring...38 Setting Startup Priority...41 Contact and Support...43 UniPrint Support...43 North America...43 Europe, Middle East and Africa Office Location...43 Address...43

7 CHAPTER 1 UniPrint Infinity Introduction Introduction A failover cluster is a group of independent machines that work together to increase the availability of applications and services. If one of the clustered machines, called nodes, fails, another node takes over and provides service with minimum disruption to end user productivity. This guide is designed to assist you in installing and configuring UniPrint Infinity in a two-node failover cluster. Installing UniPrint Infinity components in a cluster, ensures minimal disruption to printing processes in your environment. Only two UniPrint components can be installed in a cluster, UniPrint Bridge and UniPrint Print Server. UniPrint Infinity only supports failover two-node clusters with an active node and an inactive node. Network load balancing cluster is not supported. Example Deployment Scenarios For Windows Server 2003 and 2008/R2 The following diagrams describe a two-node UniPrint Bridge failover cluster and a two-node UniPrint Print Server cluster. Depending on your needs either one cluster or both clusters can be created. Figure 1: A two-node UniPrint Bridge failover cluster.

8 2 UniPrint Infinity Figure 2: A two-node UniPrint Print Server failover cluster. Figure 3: UniPrint Bridge and UniPrint Print Server clusters.

9 Chapter 1: Introduction 3 For Windows Server 2012/R2 BEST PRACTICE: The storage volumes of one cluster should not be exposed to any other server including those of another cluster. When deploying UniPrint Infinity clusters for both UniPrint Bridge and UniPrint Print Server components, ensure that the UniPrint Bridge cluster is created and configured first before proceeding with UniPrint Print Server. Windows Server 2012/R2 introduced many changes in functionality to the traditional failover cluster of Windows Server 2008 and earlier. These include support for shared virtual hard disks, improved handling of virtual machines in a Hyper-V cluster, improved handling of Cluster Shared Volumes and improved handling of the cluster quorum. In Windows Server 2012/R2, UniPrint Infinity components are installed on virtual machines that are hosted on one of two clustered Hyper-V servers. Since this is an even-node cluster, it is strongly recommended that the Node majority with witness cluster quorum configuration be used. The following diagram describes a two-node Hyper-V failover cluster with UniPrint Bridge and UniPrint Print Server installed on virtual machine roles. Depending on your needs, either one, or both virtual machines can be created on the same Hyper-V node.

10 4 UniPrint Infinity Figure 4: UniPrint Bridge and UniPrint Print Server installed on virtual machines within a Windows Server 2012/R2 Hyper-V failover cluster.

11 CHAPTER 2 UniPrint Infinity UniPrint Cluster in Windows Server 2003 UniPrint Cluster in Windows Server 2003 System Requirements Pre-installation Preparation Before installing UniPrint in a failover cluster, ensure that your cluster is correctly set up and working properly. The following instructions are intended for Windows Server 2003 only. If you are using a different version of Windows Server, refer to the chapter that is intended for the specified Windows version in your environment. Each UniPrint node requires Microsoft Windows Server 2003, Enterprise Edition with the Print Server role installed. Prior to installing the UniPrint Bridge component, the following additions need to be made to the registry: 1. On both Bridge nodes, open the registry editor. 2. Under HKEY_LOCAL_MACHINE\SOFTWARE\UniPrint\ Control Service, add a new value called clusternetworkname and assign it the name of the cluster service, for example clusterps. 3. Create another value called SharedPath and assign it the value of Q:\Cluster\UniPrint Suite, where Q is the drive letter of the quorum. This path must already exist on the quorum itself. Installing UniPrint Bridge on a Node 1. Log on to the active node with administrative rights and run the installation program, UniPrint*_*.exe. 2. In the UniPrint Infinity Installation dialog box, click Next. 3. In the License Agreement dialog box, click I accept the terms in the license agreement and then click Next.

12 6 UniPrint Infinity 4. In the Destination Folder dialog box, click Next to accept the default location for the UniPrint program files. To select a different default location, click Change. Note: UniPrint Infinity should be installed on each node s hard drive and not on the Quorum. 5. In the Setup Configuration Type dialog box, select UniPrint Bridge. Note: To install SecurePrint, click Show SecurePrint and then select UniPrint SecurePrint Server (Creates UniPrint VPQ Printer). Click Next. 6. In the Ready to Install the Program dialog box, click Install. The UniPrint installer will copy files to the destination folder. 7. Click Finish to complete the installation. 8. Open the Cluster Administrator and take note of the Cluster IP Address. This information is required when installing the other UniPrint Infinity components. 9. Install UniPrint Bridge and if using, the SecurePrint Server on the remaining node.

13 Chapter 2: UniPrint Cluster in Windows Server Configuring Bridge Cluster Resources Recommended Configuration Order Creating a Print Spooler Resource 1. Create a Print Spooler resource. 2. Create a UniPrint Bridge Service resource. 3. Create a UniPrint Control Service resource. 1. From any node, open Cluster Administrator. 2. Expand Groups. Create a new resource, right-click Cluster Group, point to New and then click Resource. Note: It is strongly recommended that the print spooler resource be created in Cluster Group. 3. In the New Resource dialog box, beside Name, enter the name of your print spooler resource (called clusterps in this document) and then from the Resource type list, select Print Spooler. Click Next. 4. In the Possible Owners dialog box, ensure all nodes in the cluster are Possible owners and then click Next. 5. In the Dependencies dialog box, select Cluster Name, a shared disk to store spooled jobs and then click Add to make them dependencies. Click Next. 6. In the Print Spooler Properties dialog box, specify a spool folder path and then click Finish. 7. Click OK. Creating a UniPrint Bridge Service Resource 8. Right-click clusterps and select Bring Online. 1. From any node, open Cluster Administrator. 2. Create a new resource, right-click Cluster Group, point to New and then click Resource. Note: It is strongly recommended that the UniPrint Bridge Service resource be created in Cluster Group. 3. Beside Name, enter UniPrint Bridge Service and then from the Resource type list, select Generic Service. Click Next.

14 8 UniPrint Infinity 4. In the Possible Owners dialog box, ensure that all of the applicable nodes are Possible owners and then click Next. 5. In the Dependencies dialog box, select Cluster Name, Cluster IP Address, and clusterps. Click Add to make them dependencies. Click Next 6. In the Generic Service Parameters dialog box, beside Service Name, enter UPSplSvc and then click Next. 7. In the Registry Replication dialog box, click Add and then enter Software\UniPrint. Click OK and then click Finish. 8. Click OK. 9. Right-click UniPrint Bridge Service and select Bring Online. Creating a UniPrint Control Service Resource 1. From any node, open Cluster Administrator. 2. Create a new resource, right-click Cluster Group, point to New and then click Resource. Note: It is strongly recommended that the UniPrint Control Service be created in Cluster Group. 3. Beside Name, enter UniPrint Control Service and then from the Resource type list, select Generic Service. Click Next. 4. In the Possible Owners dialog box, ensure that all of the applicable nodes are Possible owners and then click Next. 5. In the Dependencies dialog box, select UniPrint Bridge Service and then click Add to make it a dependency. Click Next 6. In the Generic Service Parameters dialog box, beside Service Name, enter UPCtlSvc. Click Next. 7. In the Registry Replication dialog box, click Add and then type Software\UniPrint. Click OK and then click Finish. 8. Click OK. 9. Right-click UniPrint Control Service and select Bring Online.

15 Chapter 2: UniPrint Cluster in Windows Server Installing UniPrint Print Server on a Node 1. Log on to the active node with administrative rights and run the installation program, UniPrint*_*.exe. 2. In the UniPrint Infinity Installation dialog box, click Next. 3. In the License Agreement dialog box, click I accept the terms in the license agreement and then click Next. 4. In the Destination Folder dialog box, click Next to accept the default location for the UniPrint program files. Click Change to select a different default location. Note: UniPrint Infinity should be installed on the hard drive of each node and not on the Quorum. 5. In the Setup Configuration Type dialog box, select UniPrint Print Server. If SecurePrint is being implemented, select Install SecurePrint print server components. Click Next. 6. In the UniPrint Bridge Configuration dialog box, enter the IP Address of the UniPrint Bridge. If a UniPrint Bridge cluster has been

16 10 UniPrint Infinity created, enter the Cluster IP Address. NOTE: Auto Locate does not function properly in a failover cluster. Click Next to continue. 7. In the Ready to Install the Program dialog box, click Install. The UniPrint installer will copy files to the destination folder. 8. Click Finish to complete the installation. 9. Install UniPrint Print Server, and if using, the SecurePrint print server components on the remaining node. Configuring UniPrint Print Server Cluster Resources Recommended Configuration Order Creating a Print Spooler Resource 1. Create a Print Spooler resource. 2. Create a UniPrint Control Service resource. 1. From any node, open Cluster Administrator. 2. Under the cluster name, expand Groups, right-click to select Cluster Group, point to New, and then click Resource. Note: It is strongly recommended that the print spooler resource be created in Cluster Group.

17 Chapter 2: UniPrint Cluster in Windows Server In the New Resource dialog box, beside Name, enter the name of your print spooler resource (called clusterps in this document) and then from the Resource type list, select Print Spooler. Click Next. 4. In the Possible Owners dialog box, ensure all nodes in the cluster are Possible owners and then click Next. 5. In the Dependencies dialog box, select Cluster Name, a shared disk to store spooled jobs and then click Add to make them dependencies. Click Next. 6. In the Print Spooler Properties dialog box, specify a spool folder path and then click Finish. 7. Click OK. 8. Right-click clusterps and select Bring Online. Creating a UniPrint Control Service Resource 1. From any node, open Cluster Administrator. 2. Create a new resource, right-click Cluster Group, point to New and then click Resource. Note: It is strongly recommended that UniPrint Control Service be created in Cluster Group. 3. Beside Name, enter UniPrint Control Service and then from the Resource type list, select Generic Service. Click Next. 4. In the Possible Owners dialog box, ensure that all of the applicable nodes are Possible owners and then click Next. 5. In the Dependencies dialog box, select Cluster Name, Cluster IP Address and clusterps and then click Add to make them dependencies. Click Next 6. In the Generic Service Parameters dialog box, beside Service Name, enter UPCtlSvc. Click Next. 7. In the Registry Replication dialog box, click Add and then inter Software\UniPrint. Click OK and then click Finish. 8. Click OK. 9. Right-click UniPrint Control Service and select Bring Online.

18 12 UniPrint Infinity 10. Open Services and check that UniPrint Control Service has started.

19 CHAPTER 3 UniPrint Infinity UniPrint Cluster in Windows Server 2008 UniPrint Cluster in Windows Server 2008 System Requirements Pre-installation Preparation Before installing UniPrint in a failover cluster, ensure that your cluster is correctly set up and working properly. The following instructions are intended for Windows Server 2008 and Windows Server 2008 R2 only. If you have a different version of Windows Server deployed, refer to the chapter that is intended for the specified Windows version in your environment. If you plan to create both a UniPrint Bridge cluster and a UniPrint Print Server cluster, start by installing and configuring the UniPrint Bridge cluster first. Take note of the cluster IP address of the UniPrint Bridge cluster. While installing UniPrint Print Server on the individual nodes, enter the UniPrint Bridge cluster IP address in the UniPrint Bridge Configuration dialog box, instead of the IP addresses of the individual Bridge nodes. Each UniPrint node requires Microsoft Windows Server 2008 or R2, Enterprise Edition with the Print and Document Services role installed. Prior to installing the UniPrint Bridge component, the following additions need to be made to the registry: 1. On both Bridge nodes, open the registry editor. 2. Under HKEY_LOCAL_MACHINE\SOFTWARE\UniPrint\ Control Service, add a new value called clusternetworkname and assign it the name of the cluster service, for example clusterps. 3. Create another value called SharedPath and assign it the value of Q:\Cluster\UniPrint Suite, where Q is the drive letter of the quorum. This path must already exist on the quorum. Installing UniPrint Bridge On A Node 1. Log on to the active node with administrative rights and run the installation program, UniPrint*_*.exe.

20 14 UniPrint Infinity 2. In the UniPrint Infinity Installation dialog box, click Next. 3. In the License Agreement dialog box, click I accept the terms in the license agreement and then click Next. 4. In the Destination Folder dialog box, click Next to accept the default location for the UniPrint program files. Click Change to select a different default location. Note: UniPrint Infinity should be installed on the hard drive of each node and not on the Quorum. 5. In the Setup Configuration Type dialog box, select UniPrint Bridge. Note: To install SecurePrint, click Show SecurePrint and then select UniPrint SecurePrint Server (Creates UniPrint VPQ Printer). Click Next. NOTE: Although it is possible to cluster the Statistics Server component, it is not recommended. The Statistics Server should reside on a separate machine or device. Clustering the Archive Server component is not supported. 6. In the Ready to Install the Program dialog box, click Install. The UniPrint installer will copy files to the destination folder.

21 Chapter 3: UniPrint Cluster in Windows Server Click Finish to complete the installation. 8. Open Failover Cluster Manager and take note of the cluster IP address. This information is required when installing the other UniPrint components. 9. Install UniPrint Bridge and if using, the SecurePrint Server on the other node. 10. For SecurePrint, copy all *.FDB files located in C:\Program Files\UniPrint Suite to the quorum, for example, Q:\Cluster\UniPrint Suite. Configuring Bridge Cluster Resources Recommended Configuration Order Configuring the Print Server Service 1. Configure the Print Server service. 2. Point the UniPrint installation to the cluster by editing the registry. 3. Create a UniPrint Bridge Service resource for the Print Server service. 4. Create a UniPrint Control Service resource for the Print Server service. Follow the instructions below to add and configure the Print Server service for high availability. 1. From any node, open Failover Cluster Manager. 2. Double-click the cluster name to expand it. 3. Right-click Services and Applications and then select Configure a Service or Application. This will invoke the High Availability Wizard. 4. In the Select Service or Application dialog box, select Print Server and then click Next. 5. In the Client Access Point dialog box, enter a name for this new service, for example, clusterps. Select a network and then type an

22 16 UniPrint Infinity IP address that will be used. Click Next. Note: Take note of this IP address since it is required for the UniPrint Print Server installation. 6. In the Select Storage dialog box, select an available cluster disk to store spooled jobs and then click Next. 7. In the Confirmation dialog box, review the information provided and then click Next. The wizard will make Print Server highly available on your network. 8. In the Summary dialog box, click Finish to close the wizard. 9. Double-click the newly created service to open its properties. 10. Click the Dependencies tab and ensure that the IP address and cluster disk that was selected previously are included. 11. Click the Advanced Policies tab and select both nodes as possible owners and then click OK. Pointing The UniPrint Installation To The Cluster 1. On the active node, open the Registry Editor. 2. Locate the key HKEY_LOCAL_MACHINE\ SOFTWARE\UniPrint\Control Service and create a new String Value named clusternetworkname. 3. Double-click clusternetworkname. 4. For the Value data, enter clusterps and then click OK. 5. Create a new String Value named SharedPath. 6. Double-click SharedPath. 7. Under Value Data, enter the path to the quorum, for example, Q:\Cluster\UniPrint Suite. 8. For SecurePrint and Statistics Server deployments, locate the entry HKEY_LOCAL_MACHINE\SOFTWARE\UniPrint\Store and modify the Path string value to point to the quorum, for example, Q:\Cluster\UniPrint Suite. 9. Close the Registry Editor.

23 Chapter 3: UniPrint Cluster in Windows Server Repeat all registry edits on the other node. Creating the UniPrint Bridge Service Resource For The Print Server Service 1. Right-click the Print Server service, clusterps, point to Add a resource and then select 4-Generic Service. 2. In the Select Service dialog box, click to select UniPrint Bridge Service and then click Next. 3. In the Confirmation dialog box, click Next. 4. In the Summary dialog box, click Finish. 5. Double-click UniPrint Bridge Service and then click the Dependencies tab. Add Print Spooler and the IP address of the Print Server service as dependencies. 6. Click the Registry Replication tab and then click Add. 7. In the Registry Key dialog box, enter SOFTWARE\UniPrint and then click OK. 8. Right-click UniPrint Bridge Service, and then click Bring this resource online. Creating the UniPrint Control Service Resource For The Print Server Service 1. Open the Failover Cluster Manager. 2. Right-click the Print Server service, clusterps, point to Add a resource and then select 4-Generic Service. 3. In the Select Service dialog box, select UniPrint Control Service and then click Next. 4. In the Confirmation dialog box, click Next. 5. In the Summary dialog box, click Finish. 6. Double-click UniPrint Control Service and then click the Dependencies tab. Add Print Spooler and UniPrint Bridge Service as dependencies. 7. Click the Registry Replication tab and then click Add.

24 18 UniPrint Infinity 8. In the Registry Key dialog box, enter SOFTWARE\UniPrint and then click OK. 9. Right-click UniPrint Control Service, and then click Bring this resource online. Removing UniPrint Bridge In A Cluster To uninstall UniPrint Bridge from a cluster, do the following: 1. Take the Print Server service, clusterps, offline and then delete UniPrint Control Service and UniPrint Bridge Service resources. 2. Run the installation program, UniPrint*_*.exe to remove the UniPrint Bridge installation. This must be done on both nodes. Installing UniPrint Print Server On A Node 1. Log on to the active node with administrative rights and run the installation program, UniPrint*_*.exe. 2. In the UniPrint Infinity Installation dialog box, click Next. 3. In the License Agreement dialog box, click I accept the terms in the license agreement and then click Next. 4. In the Destination Folder dialog box, click Next to accept the default location for the UniPrint program files. Click Change to select a different default location. Note: UniPrint Infinity should be installed on the hard drive of each node and not on the Quorum.

25 Chapter 3: UniPrint Cluster in Windows Server In the Setup Configuration Type dialog box, select UniPrint Print Server. If SecurePrint is being implemented, select Install SecurePrint print server components. Click Next. 6. In the UniPrint Bridge Configuration dialog box, enter the IP Address of the UniPrint Bridge. If a UniPrint Bridge cluster has been created, enter the Cluster IP Address. NOTE: Auto Locate does not function properly in a failover cluster. Click Next to continue. 7. In the Ready to Install the Program dialog box, click Install. The UniPrint installer will copy files to the destination folder.

26 20 UniPrint Infinity 8. Click Finish to complete the installation. 9. Install UniPrint Print Server and if using, SecurePrint print server components on the remaining node. Configuring UniPrint Print Server Cluster Resources Recommended Configuration Order Configuring the Print Server Service 1. Configure the Print Server service. 2. Point the UniPrint Print Server installation to the cluster. 3. Create a UniPrint Control Service resource for the Print Server service. 4. Install printers on the UniPrint Print Server. Follow the instructions below to add and configure the Print Server service for high availability. 1. From any UniPrint Print Server node, open the Failover Cluster Manager. 2. Double-click the cluster name to expand it. 3. Right-click Services and Applications and then click Configure a Service or Application. This will invoke the High Availability Wizard. 4. In the Select Service or Application dialog box, select Print Server and then click Next. 5. In the Client Access Point dialog box, enter a name for this new service, for example, clusterps. Select a network and then type an IP address that will be used. Click Next. 6. In the Select Storage dialog box, select an available cluster disk to store spooled jobs and then click Next. 7. In the Confirmation dialog box, review the information provided and then click Next. The wizard will make Print Server highly available on your network.

27 Chapter 3: UniPrint Cluster in Windows Server In the Summary dialog box, click Finish to close the wizard. 9. Double-click the newly created service to open its properties. 10. Click the Dependencies tab and ensure that the IP address and cluster disk that was selected previously are included. 11. Click the Advanced Policies tab and select both nodes as possible owners and then click OK. Pointing The UniPrint Print Server Installation To The Cluster 1. On the active node, open the Registry Editor. 2. Locate the key HKEY_LOCAL_MACHINE\ SOFTWARE\UniPrint\Control Service and create a new String Value named clusternetworkname. 3. Double-click clusternetworkname. 4. Under Value data, enter clusterps and then click OK. 5. Create a new String Value named SharedPath. 6. Double-click SharedPath. 7. Under Value Data, enter the path to the quorum, for example, Q:\Cluster\UniPrint Suite. 8. For SecurePrint and Statistics Server deployments, locate the entry HKEY_LOCAL_MACHINE\SOFTWARE\UniPrint\Store and modify the Path string value to point to the quorum, for example, Q:\Cluster\UniPrint Suite. 9. Close the Registry Editor. 10. Repeat all registry edits on the other node. Creating The UniPrint Control Service Resource For The Print Server Service 1. Open the Failover Cluster Manager. 2. Right-click the Print Server service, clusterps, point to Add a resource and then select 4-Generic Service.

28 22 UniPrint Infinity 3. In the Select Service dialog box, select UniPrint Control Service and then click Next. 4. In the Confirmation dialog box, click Next. 5. In the Summary dialog box, click Finish. 6. Double-click UniPrint Control Service and then click the Dependencies tab. Add Print Spooler as a dependency. 7. Click the Registry Replication tab and then click Add. 8. In the Registry Key dialog box, enter SOFTWARE\UniPrint and then click OK. 9. Right-click UniPrint Control Service, and then click Bring this resource online. Installing Printers on a UniPrint Print Server Node 1. On a UniPrint Print Server node, open the Failover Cluster Manager. 2. Double-click the cluster name to expand it and then expand Services and Applications. 3. Right-click clusterps and then click Manage Printers. 4. Expand Print Management and Print Servers. 5. Right-click clusterps and then click Add Printer. 6. Follow the instructions in the wizard to add the printer. Removing UniPrint Print Server In a Cluster To uninstall UniPrint Print Server from a cluster, do the following: 1. Take the Print Server service, clusterps, offline and then delete the UniPrint Control Service resource. 2. Run the installation program, UniPrint*_*.exe to remove the UniPrint Print Server installation. This must be done on both nodes.

29 CHAPTER 4 UniPrint Infinity Configuring SecurePrint in a Cluster Configuring SecurePrint in a Cluster If a UniPrint Print Server cluster has been created then the configuration steps for the vpad will differ slightly from those in a non-clustered environment. All other SecurePrint tasks and features will function as they normally would in a non-clustered environment. For more SecurePrint instructions, refer to the UniPrint Infinity Administrator s Guide. Enabling the UniPrint vpad for Clustered Print Servers Follow these instructions for both the vpad device and the SecurePrint Emulator. 1. Most likely the vpad will be pointing to a UniPrint Print Server. However, for clustered print servers it should be pointing to the cluster IP address.

30 24 UniPrint Infinity 2. To change the Print Server IP address to the cluster IP address, tap Settings. 3. Tap Connect to Server and then change the IP address and port number to that of the Cluster IP address.

31 Chapter 4: Configuring SecurePrint in a Cluster Tap Apply. 5. Tap Yes. 6. Log on to the UniPrint Bridge with administrative rights. If the UniPrint Bridge is clustered, log on to the active node. 7. Open the UniPrint Management Console.

32 26 UniPrint Infinity 8. Under Properties & Settings, click SecurePrint. 9. Click Refresh if the vpad does not appear.

33 Chapter 4: Configuring SecurePrint in a Cluster Right-click the vpad device and select Enable. 11. Once enabled, return to the vpad and the user name entry screen should appear. Troubleshooting SecurePrint In The Event Of A Failover If print jobs have not been released when the active Bridge or Print Server fails, then those print jobs cannot be released until the failed node comes back up again. To circumvent this issue, although it is not recommended, you can turn off encryption which will allow the print jobs to be released.

34 28 UniPrint Infinity If the UniPrint Bridge is clustered, do the following: 1. On the active Bridge node, open the Registry Editor. 2. Locate the key, HKEY_LOCAL_MACHINE\SOFTWARE\UniPrint\Control Service\Processors\QUEUEJOB and then modify the Disarm DWORD value to 1. Click OK. 3. Close the Registry Editor. If the UniPrint Print Server is clustered, do the following: 1. On the active Print Server, open the Registry Editor. 2. Locate the key, HKEY_LOCAL_MACHINE\SOFTWARE\UniPrint\Control Service\Processors\GASSJOB and then modify the Disarm DWORD value to 1. Click OK. 3. Close the Registry Editor.

35 CHAPTER 5 UniPrint Infinity High Availability Printing in Windows 2012 High Availability Printing in Windows 2012 This chapter provides additional guidance for installing and configuring UniPrint Infinity in a Windows Server 2012/R2 Hyper-V failover cluster. Before installing UniPrint Infinity in a Hyper-V failover cluster, ensure that your cluster is correctly set up and working properly. The following instructions are intended for Windows Server 2012/R2 only. If you have a different version of Windows Server deployed, refer to the chapter that is intended for the specified Windows version in your environment. If you plan to cluster both the UniPrint Bridge and the UniPrint Print Server, start by installing and configuring the UniPrint Bridge first on a Hyper-V virtual machine. Take note of the Bridge virtual machine s IP address. While installing UniPrint Print Server on a different virtual machine, enter the Bridge virtual machine IP address in the UniPrint Bridge Configuration dialog box, instead of the Hyper-V host IP address. How Failover Works in Windows Server 2012/R2 Since UniPrint components are installed on virtual machines, service stoppages are monitored by both the Service Control Manager on the virtual machine and Virtual Machine Monitoring on the Hyper-V node. 1. On the first service stoppage, the Service Control Manager restarts the service. 2. On the second service stoppage, the Service Control Manager restarts the service again. 3. On the third service stoppage, Virtual Machine Monitoring takes over and restarts the virtual machine. 4. After the virtual machine restarts and if the service stops again (forth service stoppage), the Service Control Manager restarts the service. 5. On the fifth service stoppage, the Service Control Manager restarts the service again.

36 30 UniPrint Infinity 6. On the sixth service stoppage, Virtual Machine Monitoring takes over and fails over the entire virtual machine to the second Hyper-V node. Installing UniPrint Bridge and/or UniPrint Print Server System Requirements Pre-installation Preparation For a Hyper-V failover cluster, each node requires the following: Windows Server 2012/R2 or Windows 2012 Hyper-V Server. If Windows Server 2012/R2 is installed, then both the Hyper-V role and the Failover Clustering feature also needs to be installed. Ensure that the available cluster storage is a Cluster Shared Volume (CSV). Ensure that the quorum configuration is Node majority with witness. Each virtual machine requires the following: Windows Server 2012/R2 with the Print and Document services role and Microsoft.NET Framework 3.5 installed. These virtual machines must also be members of the same domain as the Hyper-V hosts or a member of a domain that has a trust relationship with the host domain. Ensure that each virtual machine and their virtual hard disks are stored on a Cluster Shared Volume. Prior to installing UniPrint components, the virtual machine needs to be made highly available by adding it as a Role in the Failover Cluster Manager and on each virtual machine the Windows Firewall needs to be configured. Making a Virtual Machine Highly Available To the make a virtual machine highly available, do the following: 1. On the Hyper-V host, in the Failover Cluster Manager, under the cluster name, right-click Roles.

37 Chapter 5: High Availability Printing in Windows To launch the High Availability Wizard, select Configure Role. 3. If the Before You Begin dialog box is displayed, click Next. 4. In the Select Role dialog box, click to select Virtual Machine and then click Next.

38 32 UniPrint Infinity 5. In the Select Virtual Machine dialog box, click to select the virtual machine and then click Next. 6. In the Confirmation dialog box, click Next. 7. Click Finish. Configure Windows Firewall On Each Virtual Machine Since Virtual Machine Monitoring is being utilized, the Virtual Machine Monitoring and File and Printer Sharing rules must be allowed access through the firewall. 1. On a virtual machine, through the Control Panel, open Windows Firewall.

39 Chapter 5: High Availability Printing in Windows Double-click Allow an app or feature through Windows Firewall. 3. Click to select File and Printer Sharing and then ensure that Domain is selected.

40 34 UniPrint Infinity 4. Click to select Virtual Machine Monitoring and then ensure that Domain is selected. 5. Click OK. Installing UniPrint Bridge On A Virtual Machine 1. From the UniPrint Installation folder, run the installation program, UniPrint*_*.exe. 2. In the UniPrint Infinity Installation dialog box, click Next. 3. In the License Agreement dialog box, click I accept the terms in the license agreement and then click Next. 4. In the Destination Folder dialog box, click Next to accept the default location for the UniPrint program files. Click Change to select a different default location. Note: UniPrint Infinity should be installed on the virtual hard drive of each virtual machine and not on the Quorum. 5. In the Setup Configuration Type dialog box, select UniPrint Bridge. Note: To install SecurePrint, click Show SecurePrint and then

41 Chapter 5: High Availability Printing in Windows select UniPrint SecurePrint Server (Creates UniPrint VPQ Printer). then click Next. 6. In the Ready to Install the Program dialog box, click Install. The UniPrint installer will copy files to the destination folder. 7. Click Finish to complete the installation. Installing UniPrint Print Server On A Virtual Machine 1. From the UniPrint Installation folder, run the installation program, UniPrint*_*.exe. 2. In the UniPrint Infinity Installation dialog box, click Next. 3. In the License Agreement dialog box, click I accept the terms in the license agreement and then click Next. 4. In the Destination Folder dialog box, click Next to accept the default location for the UniPrint program files. Click Change to select a different default location. Note: UniPrint Infinity should be installed on the virtual hard drive of each virtual machine and not on the Quorum.

42 36 UniPrint Infinity 5. In the Setup Configuration Type dialog box, select UniPrint Print Server. If SecurePrint is being implemented, select Install SecurePrint print server components. Click Next. 6. In the UniPrint Bridge Configuration dialog box, enter the IP Address of the UniPrint Bridge virtual machine. NOTE: Auto Locate does not function properly in a failover cluster. Click Next to continue. 7. In the Ready to Install the Program dialog box, click Install. The UniPrint installer will copy files to the destination folder.

43 Chapter 5: High Availability Printing in Windows Click Finish to complete the installation. Configuring Each Virtual Machine In the event of the service failure, how often and when a service restart occurs, when a virtual machine restart occurs and when to failover to the other node can be configured. Configuring Virtual Machine Properties 1. On the Hyper-V node, in the Failover Cluster Manager, under the cluster name, click Roles. 2. Click to select the virtual machine to configure and then click the Resources tab below. 3. Under Virtual Machine, right-click Virtual Machine <VM_Name> and then select Properties.

44 38 UniPrint Infinity 4. Click the Policies tab and select how you would like the virtual machine to respond to a resource failure. 5. Click OK. Configuring Virtual Machine Monitoring 1. In a virtual machine, from Administrative Tools, click Services. 2. Double-click Print Spooler. 3. Click the Recovery tab. 4. Ensure that the first and second failures are set to Restart the Service and that subsequent failures are set to Take No Action.

45 Chapter 5: High Availability Printing in Windows Subsequent failures must be set to Take No Action in order for Virtual Machine Monitoring to take over. Click OK. 5. On the Hyper-V node, in the Failover Cluster Manager, under the cluster name, click Roles.

46 40 UniPrint Infinity 6. Right-click a virtual machine, point to More Actions and then select Configure Monitoring. 7. From the list, select Print Spooler and then click OK.

47 Chapter 5: High Availability Printing in Windows The services being monitored for that virtual machine will be listed beside Monitored Services. Setting Startup Priority If both a UniPrint Bridge virtual machine and a UniPrint Print Server virtual machine have been created, then it is important to ensure that the UniPrint Bridge virtual machine is started first after a failover to the other Hyper-V node. 1. On the Hyper-V node, in the Failover Cluster Manager, under the cluster name, click Roles.

48 42 UniPrint Infinity 2. Right-click the UniPrint Bridge virtual machine, point to Change Startup Priority and then select High. 3. Right-click the UniPrint Print Server virtual machine, point to Change Startup Priority and ensure that Medium is selected.

49 CHAPTER 6 UniPrint Infinity Contact and Support Contact and Support UniPrint Support Contact us if you require assistance with any of the UniPrint products. North America Hours of Operation 03:00 to 19:00 Eastern Time (UTC -5) Monday to Friday Toll Free Phone Number (North America Only) option 3 Phone Number +1 (416) (Worldwide) Europe, Middle East and Africa Hours of Operation 08:00 to 24:00 Coordinated Universal Time (Greenwich Mean Time) Monday to Friday Phone Number support@uniprint.net Office Location Address UniPrint, a division of ACCEO Solutions, Inc. 1 Eva Road, Suite 309 Toronto, ON M9C 4Z5 Canada Phone Number (416) Toll Free Phone Number (North America Only)

50 44 UniPrint Infinity