The Advantages of Using Managed Services
|
|
- Brendan Hood
- 3 years ago
- Views:
Transcription
1 How Managed Services Can Increase Productivity and Efficiency for Your Business A White Paper by CMIT Solutions
2 Table of Contents Introduction... 3 IT Industry Statistics... 4 The Top 10 Benefits of Outsourcing IT Services Through a Managed Services Providers... 5 Reactive IT: A High-Cost, Low-Value Solution... 8 The Drawbacks of Break-Fix Managed Services: A Breakthrough in IT Support Conclusion... 14
3 Introduction Owners and managers of small and medium-sized businesses (SMB) have to juggle many priorities and daily demands. Acquiring and retaining customers, avoiding technological tricks, delivering differentiated products and services, managing costs in today s competitive environment, hiring employees, arranging capital, meeting government regulations, and keeping current with industry trends are just a few of the areas that demand attention. Technology also represents a key strategy for SMBs to streamline their processes, improve employee efficiency, and maintain competitiveness. But technology comes with its share of challenges, especially as the industry rapidly expands and evolves. That s where managed services come in. Defined as specialized IT-related services and support delivered according to a clearly described service-level agreement over a fixed period of time for a low and predictable cost, managed services continue to catch on in today s tech environment. This white paper details the growing trend toward proactive as opposed to reactive IT services.
4 IT Industry Statistics According to CompTIA, a non-profit association that advances the global interests of IT professional and companies, spending on the global IT market reached $3.6 trillion in 2012, with the United States accounting for 26%, or $950 billion. Meanwhile, Gartner, one of the world s leading IT research and advisory companies, estimates that 44% of that spending comes from small to medium-sized businesses. According to a recent survey by the National Small Business Association, 70% of small businesses say that keeping up with new technology is very important to business success and 50% believe their business has become more dependent on the use of technology. So how can a managed services provider help your small business keep up with the fast-changing state of technology while also putting its IT dollars to best use?
5 The Top 10 Benefits of Outsourcing IT Services Through a Managed Services Providers As of mid-2013, when the National Small Business Association surveyed 845 small business owners, 76% reported that their tech support was handled in house. Yet none of the challenges facing small to medium-sized businesses as they navigate the IT world are going to disappear if anything, they ll continue to raise their heads. Below are 10 general areas where a Managed Services Provider (MSP) can provide real advantages. 1. Stabilize IT Costs Outsourcing converts variable IT costs tied to the break-fix or reactive mode of support into the stable costs of proactive IT support. This allows business owners to budget effectively and pay what they can afford on a set schedule rather than being hit with unexpected bills when tech problems affect computers or servers. 2. Cut Labor Costs Of that 76% of business owners that handle their tech support in house, 40% reported that they performed the work themselves, while 32% had a staff member handle it. Why? Because hiring and training an IT staff can be very expensive. Outsourcing lets business owners focus their human resources where they are needed most. 3. Ensure Trained, Experienced, and Certified Staff of Tech Experts On top of hiring and training an IT staff, the cost of ongoing education and certification can break a small business owner s bank. And if you re not well versed in the IT world, how can you ensure an IT employee is actually qualified? Don t let undertrained tech "experts" fool you into thinking they can solve all of your problems. 4. Certification Doesn t Always Equal Experience Certifications like the Microsoft Certified Systems Engineer (MCSE) program are important, but so is experience. Leading MSPs encounter very few problems they haven t seen before, while an in-house IT employee often leads an isolated existence narrowly focused on a small set of problems no matter how much they train. You d rather an experienced doctor solve your physical ailments, right? The same goes for an IT company. 5. Boost Efficiency and Competitiveness
6 Organizations that try to handle all IT services in house can incur much higher research, development, and implementation costs, all of which cuts into a business owner s bottom line. And those increased costs are ultimately passed on to customers, who are prone to look elsewhere when prices go up. 6. Stay on Top of New Technology Trends A high-quality Managed Services Provider will have the resources available to implement new projects right away. Handling the same project internally might involve either weeks spent hiring, training, and supporting the right people, or pulling an existing team member away from other key tasks. High-quality IT companies will bring years of experience to the table at the start of the process, saving business owners time, money, and productivity. 7. Avoid IT Problems and Remain Focused on Your Core Business Small to medium-sized businesses often have limited resources to work outside the confines of their companies respective comfort zones. And every manager has limited time and attention at his or her disposal. Outsourcing IT work to an MSP provides assistance with complex technological decisions and allows you to stay focused on what matters most: running and growing your business. 8. Reduce Risk Since market trends, competitive advantages, government regulations, financial conditions, and technologies all change quickly, every business investment carries a certain amount of risk. Working with a trusted MSP that can assume and manage much of this risk for you is a major advantage that comes with specific industry knowledge and years of experience. 9. Level the Playing Field Most small to medium-sized businesses can't afford to match the strong inhouse support services that larger companies enjoy. Working with an MSP, however, gives small companies enterprise-level solutions by providing the kind of access and expertise that large companies enjoy. Managed cost structures and economies of scale like that can give your company a fierce competitive advantage. 10. Take the Guesswork out of Compliance Is your firewall capable of fending off attacks? Do you audit your workstations and servers regularly? Has your company implemented PCI security standards and worked to maintain those standards? Small to medium-sized businesses have more ways than ever to handle commerce via credit and debit cards, e- commerce, wire transfers, and more. But with this increased transaction sphere comes a stronger need for due diligence. Employing a managed services provider allows your business to minimize the risks associated with maintaining client data and other sensitive information, the misuse of which can cause
7 serious harm to your business. Reactive IT: A High-Cost, Low-Value Solution Earlier, we mentioned the fluctuating costs of reactive support, often provided by smaller IT companies that work in what s called the break-fix sphere. Many small firms deal with IT this way: only when is working, access to the Internet is slow, or workstations are freezing up does the business react to trouble. The response to IT drama can take one of several forms in the small to medium-sized business: o Hey Margaret! This support scenario occurs in smaller companies where there isn t a dedicated IT Support Specialist. Rather, the company s controller or marketing specialist or sales administrator is fairly comfortable with technology, can figure out why someone s is not working, and has successfully restarted the server several times. It s not that Margaret ever asked for this role it just evolved in her direction. She isn t really trained in IT support, but she has an interest in technology and is analytical and determined enough to try to help out. The impact of Margaret being interrupted by her co-workers to fix their urgent technology problem is not often calculated; nor is the likelihood that Margaret s lack of formal IT knowledge can lead to more expensive repair bills in the future. o I got a guy. Small companies that have recognized the alarming flaw in the Hey Margaret! support strategy attempt to solve the problem by engaging an experienced technical support specialist on a part-time, nonemployee basis. The company pays this independent contractor a fixed hourly rate and has him or her on speed dial for emergencies. Yet the I got a guy guy may maintain upwards of a dozen part-time clients in order to make a decent living, and he may not always be available when a business owner absolutely needs him. In this scenario, the company does get a more technically competent solution. But it s also at the mercy of an independent operator with competing demands for his time and attention as the I got a guy guy might not be ready to handle one client s crisis until he s finished resolving another client s. o Geeks, Nerds and Techies, Oh My! Since the business owner
8 usually only sees the I got a guy guy when there is a problem, mayhem ensues when frantic calls go unanswered. Then, the business owner has no choice but to open the yellow pages and look for help. With no end to the listing of businesses named Geek-this and Nerd- that, the business owner often has to settle for the first company that can respond to the immediate need. While these techies may indeed provide relief for failed hard drives and other desktop issues, they often do not have the skills to support complex networks or industry-specific software. More importantly, though, these technology specialists rarely have the trusted advisor acumen to offer more specialized assistance that the small business owner needs. o Call IT and get them up here fast! When the lack of immediate availability and subject-matter expertise becomes an issue (or when the I got a guy guy tires of the instability and extra costs of running his own business and gets a job back in the corporate world), the company finally decides to hire an in-house resource that can respond to user complaints. The new hire is immediately handed a long list of issues to resolve after all, users have been under-served to this point and the new tech person is seen as the solution to all that ails the company s technology systems. Unfortunately for both the internal IT resource and the company, the list never gets shorter and the internal IT support staff is forever in react mode, responding to the most severe problem and seldom getting ahead.
9 The Drawbacks of Break-Fix In all of the above examples, small and medium-sized businesses are failing to proactively manage their technology infrastructure. Instead, they re taking a reactive approach that falls into the general category of support called break-fix. When technology breaks (or becomes slow, or fails to perform), effort is put forth to fix it. While this reactive mode of supporting the IT infrastructure of the business has a long list of disadvantages, the top six problems with break/fix are: 1. Reactive instead of proactive. Problems are not recognized, prioritized, or addressed until it s too late often after end-user productivity has already been diminished. 2. Resolution at crescendo. Many issues reach the white-hot phase before the scarce IT resource is summoned to diagnose and correct the problem. This strategy means that any given issue will inflict the maximum negative impact prior to resolution. 3. Inefficient delivery of the highest-cost resource. While some problems may be resolved over the phone via help desk, remote support, or even the I got a guy guy talking the user through the issue, many IT scares require an onsite visit from a qualified technician. Such visits incur costs above and beyond the technician s labor: namely, the cost of lost time and productivity while users wait for the technician to arrive and solve the problem. 4. Uniform application of a sub-optimal resource. Even in the most straightforward small to medium-sized business environment, there are a large number of specialized technologies at work. Servers, PCs, operating systems, routers, wireless devices, application software, broadband connections, and the underworld of Internet adware, spyware, and viruses constitute a landscape about which few technicians can boast comprehensive blackbelt knowledge and experience. This profusion of evolved and evolving technologies lengthens the time it takes for the small business owner s scarce IT resource to understand and diagnose the problem. 5. Slow response due to competing levels of crisis. Technicians are obliged to resolve issues in order of priority, dealing with the most urgent tasks first. As a result, end users with persistent but non-mission-critical technical issue overtaking their machines will languish at the bottom of the queue until and
10 unless their issues escalate to crisis levels. In the meantime, they suffer continual (albeit low-level) diminishment in productivity. 6. End-user productivity not considered in cost equation. While the hard costs of hardware, software, and a technician s hourly rate can be easily tracked, the soft costs of end-user productivity are seldom considered in developing the IT support strategy of a small to medium- sized business. The value of a sale lost by an account executive because his hard drive was corrupted, the overtime cost of assistants preparing their boss presentation because their PC was slowed by malware, and the inventory impact of a late notice to favored customers due to an internet service provider connection failure are costs not usually considered by SMBs in determining their best IT support strategy. The break/fix approach to IT support has not only failed to meet the needs of SMBs, it has damaged the relationship between technicians and the small businesses they serve. Small businesses feel vulnerable because they don t understand their technicians jargon-heavy language, heavy workload, and unpredictable costs. Meanwhile, technicians feel overworked and underappreciated, locked in a loop of repetitive, high-stress tasks as they run from one crisis to the next, unable to work on more satisfying projects that could offer lasting value to the business. Only a radical change in IT support philosophy and delivery can make the break/fix model obsolete and deliver greater efficiency and productivity to SMBs at a lower, more predictable cost.
11 Managed Services: A Breakthrough in IT Support The managed services model turns break-fix on its head, offering specialized ITrelated services and support that can be delivered according to a clearly described service-level agreement (SLA) over a fixed period of time for a low and predictable cost to the business owner. CMIT Solutions has developed several different packages of services and support to address the most significant needs of SMBs: o CMIT Marathon: Proactive monitoring and maintenance o CMIT Guardian: Secure backups and disaster recovery o CMIT Anywhere: Reliable hosting and cloud services o CMIT Anti-Spam: Efficient and secure inbox management CMIT Marathon, our flagship offering, keeps a business IT infrastructure, including servers, workstations, Internet connectivity, and more, performing optimally, which in turn minimizes the impact of unscheduled maintenance. CMIT Marathon is a customizable solution that can easily be tailored to the requirements of individual businesses. The major elements of CMIT Marathon are: o Monitoring Software. Installed on each device on the SMB s network, monitoring agents alert qualified domain engineers whenever an outof-tolerance condition is observed and needs to be handled. o Network Operations Center (NOC). Staffed by over 300 engineers looking to outsmart tech problems, the NOC is available 24/7 to remotely remediate issues and respond to alerts. NOC engineers also perform a comprehensive preventative maintenance schedule and apply all appropriate white-listed software updates. A detailed log is maintained so problems may be diagnosed and corrected in the context of a company s complete IT history. o Help Desk. A fully staffed US-based help desk responds to a wide range of end-user issues and questions. From helping to get a new printer set up to helping a novice spreadsheet user solve a problem, this phone resource is responsive and service-oriented. o On-Site Support. The above three elements of CMIT Marathon dramatically reduces the need for on-site support. But when the problem
12 demands an on-site technician, a local tech is dispatched to save the day. Once onsite, the local tech is backed up by both the NOC and Help Desk staff.
13 So, in contrast to the break-fix approach, CMIT Marathon is: 1. Proactive instead of reactive. Our monitoring software checks its crystal ball for problems before they affect the end-user s productivity. 2. Resolution before crisis. Problems are detected and resolved before they turn into white-hot emergencies. 3. Efficient delivery of the lowest-cost resource. The lowest-cost, most highly credentialed resources are applied to recognized issues first. In most cases, the remote technicians and engineers (Help Desk and NOC) are able to resolve issues in a timely manner without the additional labor and travel costs of an on-site technician. However, when an on-site technician is required, the diagnosis and expertise of the NOC and Help Desk are there to leverage the local technician s productivity and effectiveness. 4. Uniform application of the optimal resource. CMIT Marathon s service delivery strategy moves the problem to the skilled resource that is best equipped to quickly resolve the issue. Necessary escalations are performed in a fluid and seamless manner, with the complete diagnosis and repair history forwarded in the escalation. 5. Fast response regardless of priority. With multiple IT support personnel available in the form of a fully staffed NOC, Help Desk, and individual technicians, problems can be addressed simultaneously rather than in sequential order. The proactive approach also ensures the ultimate in responsiveness: resolving issues while they re still disguised and before they re detected by the end-user. 6. End-user productivity maximized. The soft costs of end-user productivity are weighted heavily in the design of CMIT Marathon. By giving endusers a responsive Help Desk to call, even the most minute questions are quickly and courteously answered. The immediate impact is improved productivity; the longer-term impact is a more technology-literate SMB staff that s better able to leverage the company s technology investment.
14 Conclusion None of the issues SMBs currently face competition, technological complexity, the never-ending need to do more with less are going to disappear anytime soon. So the value of a high-quality, low-cost solution to these issues will only grow. That s why CMIT Solutions has spent years tailoring a variety of managed services that can help boost efficiency and productivity for your business. Technology is integral to the success of a small to medium-sized business. Combine that critical nature with a tech industry that s speeding through past innovations and future advances at a record pace and the benefit of employing an outsourced IT company to provide managed services becomes clear.
CMIT Marathon: How Proactive, Preventative Monitoring Can Enhance Your Business A White Paper by CMIT Solutions
CMIT Marathon: How Proactive, Preventative Monitoring Can Enhance Your Business A White Paper by CMIT Solutions Table of Contents Introduction... 3 The Economic Situation... 4 Small to Medium-Sized Business
More informationInformation Technology Services
Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,
More informationBackup Your Data and Keep it in Canada
Technology Magazine Issue 1 Achieve Your Business Goals With Technology Reducing Downtime With Managed Backup Your Data and Keep it in Canada BROUGHT TO YOU BY www.genscorp.com G C ENS ORP IT INFORMATION
More informationFaster, Smarter, More Secure: IT Services Geared for the Health Care Industry A White Paper by CMIT Solutions
Faster, Smarter, More Secure: IT Services Geared for the Health Care Industry A White Paper by CMIT Solutions Table of Contents Introduction... 3 1. Data Backup: The Most Critical Part of any IT Strategy...
More informationRemote Monitoring and Management: The Key to Proactive, Efficient IT Service Delivery
1 Introduction As businesses emerge from the difficult economic recession, they need to continue the low-cost and highproductivity practices that allowed them to successfully weather the storm. Specifically
More informationMitigating Costly New Technology Risks For Continued Stability and Profitability
Created for Steve Van Tol Mitigating Costly New Technology Risks For Continued Stability and Profitability sized businesses choose to pay for on-site support on an as- needed basis as opposed to having
More informationManaged Service Plans
Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely
More informationAbout Us. 2 Managed Services E: sales@ironcovesolutions.com T: +310.823.2047 W: www.ironcovesolutions.com. Our Mission. What We Do
MANAGED SERVICES About Us Iron Cove Solutions is a cloud-computing deployment provider offering industry-leading cloud services to SMB sized businesses. We are cloud consultants assisting in the assessment,
More informationSupplemental IT Solutions: More Reliable Networks Are Our Business
Supplemental IT Solutions Logo Supplemental IT Solutions: More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888
More informationManaged Services. Your 10-Week Guide to Becoming an MSP
Managed Services Your 10-Week Guide to Becoming an MSP Managed services is one of the fastest-growing segments in IT services. U.S. revenues associated with the managed services market are predicted to
More informationNOC + Help Desk service
6 key requirements for a profitable NOC + Help Desk service How to improve your scalability and profitability with an outsourced NOC and Help Desk solution www.avg.com/business Whatever your device, we
More informationThe 7 Really Important Questions About: MANAGED SERVICES
The 7 Really Important Questions About: MANAGED SERVICES Many of our clients enjoy the peace of mind that is Be Structured s Managed Services Plan. Because when you value a well-maintained network and
More informationA Case for Managed IT Services
A Case for Managed IT Services How Community Banks Can Stabilize Information Technology And Assure Bank Examination Readiness Inside this White Paper Bank s Strategic Advantages Top Reasons to Hire MSP
More informationINNOVATE. MSP Services Overview SVEN RADEMACHER THROUGH MOTIVATION
INNOVATE THROUGH MOTIVATION MSP Services Overview SVEN RADEMACHER Agenda About us IT Challenges Our Approach Our Services Next Steps About Us SEAFAIR IT SOLUTIONS Pre-eminent Managed Service Provider Provide
More informationThe Power Of Managed Services. Features
b u s i n e s s C a r e m a n a g e d S e r v i c e s Lower costs, increased profitability, new market expansions and happier customers. These are just a few of the most important priorities for business
More informationProactive. Professional. IT Support and Remote Network Monitoring.
Proactive. Professional. IT Support and Remote Network Monitoring. Watching Your Greatest Asset with the Latest Technology. Focus on your Business. We ll focus on your IT. Recent business trends coupled
More informationWhitepaper. 10 Reasons to Move to the Cloud
Whitepaper 10 Reasons to Move to the Cloud 2 10 Reasons to Move to the Cloud 10 Reasons to Move to the Cloud and Why It Will Be the Best Business Decision You Will Ever Make RapidScale s CloudOffice is
More informationGet what s right for your business. Contact @lliance Technologies.
Provisioning Looking for new technology? You need systems in line with your business goals. You also need those systems to interact seamlessly. We can help you get the right technology to the right place
More informationMonitoring, Managing, Remediating
MANAGED SERVICES Packages include: Fault management Troubleshooting & escalation Proactive monitoring WAN status 800# Incident & inventory management Quarterly reviews Managed device database Online dashboard
More informationM A N A G I N G C O N U S U L T A N T
UNDERSTANDING MANAGED SERVICES RUSS HENDERSON M A N A G I N G C O N U S U L T A N T AGENDA Define Compare Implement DEFINE DEFINE Managed Services is the proactive management of an IT asset or object,
More informationSEPTEMBER 2014 6 Reasons Why You May Be Spending Too Much on IT Support
SEPTEMBER 2014 6 Reasons Why You May Be Spending Too Much on IT Support Decision Maker s Guide to Information Technology Investment Research shows that today s business goals are centred on reducing costs,
More informationManaging business risk
Managing business risk What senior managers need to know about business continuity bell.ca/businesscontinuity Information and Communications Technology (ICT) has become more vital than ever to the success
More informationCPI Customer Success Story Sawyer Savings Bank
CPI Customer Success Story Sawyer Savings Bank Technology Management for Optimal Performance, Security & Cost Savings Leveraging CPI s expertise in capturing true IT value, mitigating risks and reducing
More informationStop Rewarding Your IT Provider When Your Systems Are Down!
Stop Rewarding Your IT Provider When Your Systems Are Down! You pursue your vision we ll manage the technology Let s face it; even with proactive support contracts and retainers, your current IT provider
More informationThe Top Five Steps for Small- and Mid-Size Businesses To Successfully Leverage Managed Services
A White Paper for Executive Decision-Makers The Top Five Steps for Small- and Mid-Size Businesses To Successfully Leverage Managed Services An independent analysis by THINKstrategies, Inc., published on
More informationWhat is a Managed Service Provider (MSP)? What is the best solution for an MSP?
Managed Service Providers An Introductory Overview Agenda Managed Services What is a Managed Service Provider (MSP)? Why become an MSP? How do you become an MSP? What is the best solution for an MSP? Where
More informationFinally, An Easy Way To Never Have To Deal with Computer Problems Again!
Finally, An Easy Way To Never Have To Deal with Computer Problems Again! Finally, An Easy Way To Keep Your Computers Running Faster, Cleaner, And Problem Free Without The Expense Of A Full-Time IT Staff
More informationManaged Services: Why It s Good for Business
Managed Services: Why It s Good for Business The only constant is change, and when technology is involved, change occurs at the speed of light. Is it any wonder that businesses look outside for IT help
More informationMSP Service Matrix. Servers
Servers MSP Service Matrix Microsoft Windows O/S Patching - Patches automatically updated on a regular basis to the customer's servers and desktops. MS Baseline Analyzer and MS WSUS Server used Server
More informationHow to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers
How to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers contents 01 Current situation of the IT Channel 02 Market Trends 03 What would be the
More information22 Questions You Should Ask Your Computer Consultant
22 Questions You Should Ask Your Computer Consultant BEFORE HIRING THEM TO SUPPORT YOUR NETWORK Stuart J. Bryan I-M TECHNOLOGY, LLC 131 PROVIDENCE STREET, TAFTVILLE, CT 06380 22 Questions You Should Ask
More informationVirtual Show and Tell: Using Remote Tech Support to Save Time and Money
Virtual Show and Tell: Using Remote Tech Support to Save Time and Money Making Technology Work for You As companies take the lead on telecommuting and virtual work environments, the mobile workforce continues
More informationUNDERSTANDING THE VALUE OF MANAGED SERVICES
INFORMATION TECHNOLOGY, A COMPLEX TOOL Business is now digital no organization can run without effective technology strategies. Yet with all the advantages, the exploding complexity of IT infrastructure
More informationPredictive Intelligence: Identify Future Problems and Prevent Them from Happening BEST PRACTICES WHITE PAPER
Predictive Intelligence: Identify Future Problems and Prevent Them from Happening BEST PRACTICES WHITE PAPER Table of Contents Introduction...1 Business Challenge...1 A Solution: Predictive Intelligence...1
More informationManaged IT Solutions. More Reliable Networks Are Our Business
Managed IT Solutions Logo Managed IT Solutions More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888 B 973-233-1887
More informationHow to Keep Your Computer Network Up, Running, and Problem FREE
How to Keep Your Computer Network Up, Running, and Problem FREE Are you frustrated with on-going computer problems - slow computer, error messages, viruses, spyware, printers not working, applications
More informationManaged IT Solutions. Copyright 2007 <Company Name>. All rights reserved.
Managed IT Solutions Today s Agenda About Us IT Challenges Frustrations with Traditional IT Services Details of the Managed IT Solution The Benefits of Managed Support How it Works Q & A About Us Since
More informationNCS 330. Information Assurance Policies, Ethics and Disaster Recovery. NYC University Polices and Standards 4/15/15.
NCS 330 Information Assurance Policies, Ethics and Disaster Recovery NYC University Polices and Standards 4/15/15 Jess Yanarella Table of Contents: Introduction: Part One: Risk Analysis Threats Vulnerabilities
More informationTop 10 Ways. Operational Software Can Boost a Contractor s Bottom Line
Top 10 Ways Operational Software Can Boost a Contractor s Bottom Line Top 10 Ways Operational Software Can Boost a Contractor s Bottom Line Switching to a new operational software solution is a big step
More informationWHITEPAPER. AN INSIGHT INTO IT SERVICE DELIVERY: TRADITIONAL BREAK-FIX vs A MANAGED SERVICE.
WHITEPAPER AN INSIGHT INTO IT SERVICE DELIVERY: TRADITIONAL BREAK-FIX vs A MANAGED SERVICE. A comparison report between traditional break-fix IT service delivery and managed services delivering automation
More informationFundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation.
Introduction Chris Senior Network Engineer Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. And if things go too wrong for too long then
More informationLHRIC Network Support - Additional Service Features
LHRIC Network Support - Additional Service Features It is important to note that costs associated with LHRIC Network Support service not only cover an on-site support engineer but also include a number
More informationThe Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301
The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301 mlongo@vitalvoiceanddata.com www.vitalvoiceanddata.com Table of Contents Proprietary Notice & Non-Disclosure
More informationProactive IT Solutions More Reliable Networks Are Our Business
Proactive IT Solutions Logo Proactive IT Solutions More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888 B 973-233-1887
More informationImprove Your Business Through Best Practice IT Management. A White Paper Prepared for Kaseya September 2007
A White Paper Prepared for Kaseya September 2007 Table of Contents Executive Summary...1 Introduction...1 The Role of Best Practices in Managing IT Services...1 Profitability...1 Reliability...2 Best Practices
More informationSeven Important Items to Consider When Evaluating Network Support Options
Seven Important Items to Consider When Evaluating Network Support Options Summary This guide helps business owners understand the importance of professional management of their computer networks. The reasons
More informationwww.mtservices.co.uk MT Services Computer Systems Ltd MT Services SystemCare
MT Services Computer Systems Ltd MT Services SystemCare As technology continues to have a substantial business impact, having an expert IT solutions partner can significantly improve your business performance,
More informationManaged Services. Business Intelligence Solutions
Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services
More informationwww.datatechhosting.com
Hosting and Cloud Services Customer Service Level Agreement (SLA) Welcome to the Clustered Cloud Hosted Services Community. We are happy to have you aboard and look forward to assisting you with all your
More informationIT is complicated. There are so many moving pieces and parts, and your business is dependent on all
Why Rainspace? IT is complicated. There are so many moving pieces and parts, and your business is dependent on all we know how to bring you value, help you operate more Rainspace was founded to give our
More informationManaged Services Agreement. Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043
Managed Services Agreement Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043 SERVICE DESCRIPTIONS By purchasing these Services from Hilliard Office
More informationPredictive Intelligence: Moving Beyond the Crystal Ball BEST PRACTICES WHITE PAPER
Predictive Intelligence: Moving Beyond the Crystal Ball BEST PRACTICES WHITE PAPER Table of Contents Introduction...1 Business Challenge...1 A Solution: Predictive Intelligence...1 > Dynamic Thresholding...2
More informationPerform-Tools. Powering your performance
Perform-Tools Powering your performance Perform-Tools With Perform-Tools, optimizing Microsoft Dynamics products on a SQL Server platform never was this easy. They are a fully tested and supported set
More informationK-12 Technology Support Requirements
A White Paper from K-12 Technology Support Requirements To continuously improve the quality, depth and breadth of K-12 Technology Support - consider an opportunity to explore alternative models for providing
More informationBACKUP ESSENTIALS FOR PROTECTING YOUR DATA AND YOUR BUSINESS. Disasters happen. Don t wait until it s too late.
BACKUP ESSENTIALS FOR PROTECTING YOUR DATA AND YOUR BUSINESS Disasters happen. Don t wait until it s too late. OVERVIEW It s inevitable. At some point, your business will experience data loss. It could
More information3618 8 th Avenue Phone: 262 564 6400 Kenosha, WI 53140 Fax: 262 564 6401 NOC SERVICES OFFSITE, LLC 262 564 6400. 0 of 8
NOC SERVICES OFFSITE, LLC 262 564 6400 0 of 8 OVERVIEW In today s competitive world, it is critical for IT Service companies to provide a full range of services for their clients. Through the use of highly
More informationShould You Hire a Managed Services Provider? What You Need to Know to Make the Best Decision for Your Organization. www.cwps.com
Should You Hire a Managed Services Provider? What You Nd to Know to Make the Best Decision for Your Organization www.cwps.com Table of Contents CHAPTER 1: WHAT IS A MANAGED SERVICES PROVIDER? 3 CHAPTER
More informationGetting the Benefits of Managed Services without the Expense and Disruption to your Business
Getting the Benefits of Managed Services without the Expense and Disruption to your Business Abstract Over the last several years, VARs like you that support the network, server, and system software infrastructure
More information24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase
24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of
More informationCOST COMPARISON. Managed Services General Maintenance 2 Servers / 20 Workstations
IT Person on Staff COST COMPARISON Managed Services General Maintenance 2 Servers / 20 Workstations TCB Salary + taxes = $86K $2,760 $7,167 / month $230 / month 1 Person Team of People 8 hour day 24/7/365
More informationManaged IT Services. Maintain, manage and report
Managed IT Services Maintain, manage and report 1 2 Comunet was established in 1995 to provide professional Information Technology services to Australian businesses and organisations. Its vision now, as
More informationLeverage The Cloud, Bulletproof Your Data, Manage Your Documents, Spare Your Wallets. Presented By Ilene Rosoff, CEO The Launch Pad
RevITup TechEd Series Presents Hands-Free Business Continuity: Leverage The Cloud, Bulletproof Your Data, Manage Your Documents, Spare Your Wallets Presented By Ilene Rosoff, CEO The Launch Pad Leslie
More informationAll the benefits of your own IT department at a fraction of the cost.
IT Department Plus, Extra & Pro All the benefits of your own IT department at a fraction of the cost. With Zed One s service, you decide the level of IT support your company needs. We offer a choice of
More informationThe SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution
BEST PRACTICES WHITE PAPER The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution Nine Things to Look For in Your Next SaaS Service Desk Table of Contents Introduction...................................................
More informationAdministration A. Superintendent. Technology Services Proposal. Board of Education Dr. Bruce Law Superintendent of Schools DATE: July 30 2015
Dr. Bruce Law Pamela Bylsma Tammy Prentiss Domenico Maniscalco Bill Eagan Superintendent Assistant Superintendent Assistant Superintendent Chief Human Chief Financial of Schools for Academics for Student
More informationOutsource or In-House?
Article Outsource or In-House? Does it make sense to outsource your IT? There s no single right answer to this question. A great deal depends on the following: 1. Can your in-house team do the job well?
More informationWhy Corporations Need to Automate IT Systems Management
White Paper Why Corporations Need to Automate IT Systems Management In today s competitive business environment, corporations across all industries are looking to provide quality products and services
More informationAllianceIT Managed Services
AllianceIT Managed Services confidence predictability productivity focus Uncertainty is a business killer. To be successful, companies have to know that their critical IT systems will be available on demand
More informationAutomated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER
Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER CONTENTS ADAPTING TO THE CONSTANTLY CHANGING ENVIRONMENT....................... 1 THE FOUR KEY BENEFITS OF AUTOMATION..................................
More informationRedefining Infrastructure Management for Today s Application Economy
WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity
More information21 Questions you should ask your IT service provider Before hiring them to support your network
21 Questions you should ask your IT service provider Before hiring them to support your network Customer Service: Q1: Do they answer their phones live or do you always have to leave a voice mail and wait
More informationMichael Longo mlongo@vitalvoiceanddata.com www.vitalvoiceanddata.com 888-558-8855 ext 301
Michael Longo mlongo@vitalvoiceanddata.com www.vitalvoiceanddata.com 888-558-8855 ext 301 About Vital Voice & Data Choosing the Right Partnership Incorporated in March 2002 600+ clients served All verticals,
More informationWhitepaper. Managed Services in the 21 st century
Whitepaper Managed Services in the 21 st century Managed Services in the 21 st century How to optimise cloud benefits and reduce costs with Hybrid Managed Services One of the great benefits of the cloud
More informationYour complete guide to Cloud Computing
Your complete guide to Cloud Computing 1 Doc V1.0 Dec 2013 Table of Contents Hosted Desk- 3 The Cloud and Cloud Computing... 4 The benefits of Cloud Solutions 6 The Cloud is Growing - Rapidly 7 Resolving
More informationAchieving IT Operational Reliability and Cost Effectiveness with ITIL and other Best Practices
Achieving IT Operational Reliability and Cost Effectiveness with ITIL and other Best Practices An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Kaseya Updated April 2010 IT MANAGEMENT
More informationBuilding a Next-Gen Managed Security Practice
Building a Next-Gen Managed Security Practice IT Security MSPs: In the beginning We all remember the old days of Managed Service Providers (MSP). By acting as an IT security expert for companies who did
More informationIT Delivered Your Way. White Paper. Why Outsource IT?
White Paper NetWize is a full-service managed IT services provider based in Salt Lake City, Utah. We offer a unique approach to outsourced IT that lets you depend on us as your technology partner, fully
More informationMobile Device Management
Mobile Device Management Complete remote management for company devices Corporate and personal mobile devices (commonly referred to as Bring Your Own Device, or BYOD) must be provisioned, configured, monitored,
More informationOff-site data backup for MSPs. Richard Tubb
Off-site data backup for MSPs Richard Tubb Table of Contents About the author... 3 Executive summary... 4 Introduction... 5 The benefits of off-site backup... 6 Automated backups... 6 Verifying backup
More informationColocation Hosting Primer Making the Business and IT Case for Colocation
Where every interation matters. Colocation Hosting Primer Making the Business and IT Case for Colocation White Paper February 2012 By: Peer 1 Hosting Product Team www.peer1.com Contents Overview 3 Why
More informationMapping Your Path to the Cloud. A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software.
Mapping Your Path to the Cloud A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software. Table of Contents Why the Cloud? Mapping Your Path to the Cloud...4
More informationGeneral company overview. 1. Overview of services offered. 2. Introduction to Likin ITs SLA structure. 3. Software Support overview.
CompanyBrochure2010 Likin Content About General company overview. 1 Likin Services Overview of services offered. 2 Likin SLAs Introduction to Likin ITs SLA structure. 3 Likin Software Software Support
More informationQUICK FACTS. Replicating Canada-based Database Support at a New Facility in the U.S. TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Energy Services, Managed Services Offering/ Network Infrastructure Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Oil and natural gas Revenue: Approximately $5.2
More informationContents. Introduction. What is the Cloud? How does it work? Types of Cloud Service. Cloud Service Providers. Summary
Contents Introduction What is the Cloud? How does it work? Types of Cloud Service Cloud Service Providers Summary Introduction The CLOUD! It seems to be everywhere these days; you can t get away from it!
More informationManaged Desktop Services. End-user workplace management solutions for your distributed-client computing environment. HP Services
Managed Desktop Services End-user workplace management solutions for your distributed-client computing environment HP Services Managing your distributed-client computing environment If your IT organization
More informationIntacore Managed IT Services
Intacore Managed IT Services Reduced downtime through Proactive Managed IT Services 2 SOLUTIONS TO SUIT BUSINESSES OF ALL SHAPES AND SIZES Intacore s managed IT services prides itself on building excellent
More informationFour Advantages an Online International Payments Platform Gives Your Business
Improving Foreign Exchange and International Payments for Your Business Four Advantages an Online International Payments Platform Gives Your Business July 2009 US As every business has noticed the financial
More informationWhite Paper 2016. Managed Services. Why it pays to pay an expert. A Publication from
White Paper 2016 Managed Services Why it pays to pay an expert A Publication from Table of Contents Executive Summary 3 What are managed services?...3 The evolving world of the managed services 4 Managed
More informationMoving to the Cloud? DIY VS. MANAGED HOSTING
Moving to the Cloud? DIY VS. MANAGED HOSTING 12 Factors To Consider And Why You Should Be Looking for a Managed Hosting Provider For Your Site or Application as You Move to the Cloud Your site or application
More informationIs your business still wasting time and money on PCs and Servers?
Hosted Managed Desktop Cloud Computing Is your business still wasting time and money on PCs and Servers? Our service is a cheaper and simpler alternative to owning and managing your own business IT network.
More informationalways on meet the it department PROPHET managed services ebook Business Group Meet the Always On IT Department
managed services ebook Meet the Always On IT Department meet the always on it department PROPHET Business Group 1 MEET THE ALWAYS ON IT DEPARTMENT As IT gets more complicated it gets easier for the daily
More informationVirtualization Essentials
Virtualization Essentials Table of Contents Introduction What is Virtualization?.... 3 How Does Virtualization Work?... 4 Chapter 1 Delivering Real Business Benefits.... 5 Reduced Complexity....5 Dramatically
More informationData Backup Options for SME s
Data Backup Options for SME s As an IT Solutions company, Alchemy are often asked what is the best backup solution? The answer has changed over the years and depends a lot on your situation. We recognize
More informationOPTIMIZING YOUR BUSINESS WITH MANAGED NETWORK SERVICES
SASKTEL BUSINESS SOLUTIONS_OPTIMIZING YOUR BUSINESS WITH MANAGED NETWORK SERVICES SEPTEMBER, 2015 OPTIMIZING YOUR BUSINESS WITH MANAGED NETWORK SERVICES SASKTEL BUSINESS SOLUTIONS_OPTIMIZING YOUR BUSINESS
More informationWhite Paper. Managed IT Services as a Business Solution
White Paper Managed IT Services as a Business Solution 1 TABLE OF CONTENTS 2 Introduction... 2 3 The Need for Expert IT Management... 3 4 Managed Services Explained... 4 5 Managed Services: Key Benefits...
More informationSERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less
SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. SERVICES BRONZE
More informationABS Information Systems Inc. 307 Lesmill Rd, Toronto, Ontario, Canada, M3B 2V1 Phone: 416-449-4141 Email: sales@absinfosys.com
How can small and midsize businesses that are relentlessly challenged by technology complexity and rapid technology obsolescence utilize a private cloud solution to thrive? Introduction 1 Growing with
More informationoutsourcing is not a bad word 6 Reasons to Outsource Your IT
outsourcing is not a bad word 6 Reasons to Outsource Your IT Things Change. 1 What s there to manage? When it comes to your network, change management is the number one technology challenge for every organization.
More informationAppendix D to DIR Contract No. DIR-SDD-2102. SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for <DIR CUSTOMER> END USER SERVICES
Appendix D to DIR Contract No. DIR-SDD-2102 SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for END USER SERVICES TABLE OF CONTENTS 1. Introduction... 3 2. Term of SOW...
More informationMANAGED IT SERVICES. You take care of your business. We will take care of your IT.
MANAGED IT SERVICES You take care of your business. We will take care of your IT. WHY RJ YOUNG IT SERVICES? Your Information Technology (IT) network is critical to your business, and while IT is not your
More information