How To Visit Ucf Medical Center At Mission Bay

Transcription

1 WINTER/SPRING 2015 UCSF MEDICAL CENTER AT MISSION BAY A Guide for Employees

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3 Table of Contents WELCOME....2 PHONE DIRECTORY Main Hospital Phone Numbers....4 Department Listings Perioperative Services...6 Inpatient Units - Adult...6 Inpatient Units - Children s....6 Gateway Medical Building (Outpatient Clinics)...7 Support Services Help Desk...7 MAPS EMERGENCY, SAFETY AND SECURITY AT MISSION BAY GENERAL INFORMATION Building Access...36 Cafés...36 Children s Emergency Department Health Information Services - Medical Records Language Access at Mission Bay Resources for Patients and Families...38 Spiritual Care Support Services Call Center Terraces and Gardens Retail Services on UCSF Mission Bay Campus Oneview Tip Card

4 Welcome to UCSF Medical Center at Mission Bay This reference guide is intended to provide necessary information for employees at a glance. It includes a phone directory, maps by building and floor, as well as safety, security and helpful campus information. Download the latest PDF version of this guide at default.aspx. 2

5 Features at a Glance 20 operating suites 19 Children s Emergency Department beds Only hospital in San Francisco with a helipad Oneview interactive patient care platform for entertainment, education, communication and information Plentiful outdoor spaces and lounges for patients, families and employees Private, spacious rooms with bay or city views Largest fleet of robotic TUGs in the world for delivery of supplies, meals and medications Specially designed GE Adventure Series radiology suites 3

6 Phone Directory MAIN PHONE NUMBERS UCSF Medical Center at Mission Bay (415) UCSF Medical Center at Mount Zion (415) UCSF Medical Center at Parnassus (415) LOCATION KEY GMB Gateway Medical Building WCH UCSF Betty Irene Moore Women s Hospital and UCSF Bakar Cancer Hospital BCH UCSF Benioff Children s Hospital DEPARTMENT LOCATION.... PHONE* Admitting - Adult WCH Blood Bank GMB Case Management - Adult (Main office) Case Management - Children s (Main office) Central Patient Placement - Adult Child Life Services (Main office) BCH 5 & Child Life Manager Marie Wattis School Program BCH Child Life Playground BCH Center for Families BCH Clinical Lab GMB Blood Gas Gift Shop BCH Infection Control Interpreting Services GMB IP WCH Information Desk - Adult WCH Neurodiagnostics BCH Nursing Administration BCH Nutrition and Food Services WCH Room Service *All phone numbers are in area code 415

7 DEPARTMENT....LOCATION.... PHONE* Occupational Health & Safety... BCH Needlestick Exposure 24 Hour Number STIC (7842) Parking and Transportation Pathology.... GMB Patient Relations.... BCH Patient Access - Children s... BCH Pediatric Echocardiography.... GMB Pediatric Pulmonary Function Lab... GMB Pediatric Stress Lab/EKG.... GMB Pharmacy.... WCH OR Satellite Pharmacy... BCH Investigational Drug Pharmacy.... BCH Adult Infusion Center Pharmacy.... GMB Pediatric Infusion Center/Chemo Pharmacy. GMB Radiology - Adult.... BCH Radiology - Children s BCH Radiology - Central Scheduling Rehabilitation Services.... BCH Physical Therapy Occupational Therapy Speech Therapy Respiratory Therapy.... WCH Risk Management.... BCH Ronald McDonald House.... BCH Security Services.... BCH Social Work - Adult (Main office) Social Work - Children s (Main office) Spiritual Care... BCH Surgical Waiting Area - Adult... WCH Surgical Waiting Area - Children s.... BCH TTY Line.... GMB Volunteer Services.... BCH *All phone numbers are in area code 415 5

8 Phone Directory (cont.) DEPARTMENT....LOCATION.... PHONE* Perioperative Services Endoscopy - Adult... BCH Endoscopy - Children s... BCH Cardiac Electrophysiology Laboratories.... BCH Cardiac Interventional Laboratories.... BCH OR - Adult.... WCH OR - Children s.... BCH PACU - Adult.... WCH PACU - Children s.... BCH Pre-Op - Adult.... WCH Pre-Op - Children s.... BCH SPD.... WCH Inpatient Units - Adult Birth Center.... Antepartum.... BCH Labor and Delivery... WCH Postpartum.... WCH Triage.... WCH Adult Intensive Care Unit... WCH Adult Acute Care Surgical Unit, Fifth floor.. WCH Adult Acute Care Surgical Unit, Sixth floor.. WCH Inpatient Units - Children s Children s Blood & Marrow Transplant Unit... BCH Cardiac Intensive Care Unit... BCH Children s Cardiac Transitional Care Unit... BCH Children s Medical Surgical Unit.... BCH Children s Hematology/Oncology.... BCH Children s Intensive Care Unit... BCH Children s Transitional Care Unit.... BCH Intensive Care Nursery.... BCH Pediatric Emergency Department.... BCH

9 DEPARTMENT....LOCATION.... PHONE* Gateway Medical Building (Medical Outpatient Building) Adult Infusion Clinic... GMB Cancer Center Colorectal Surgery Genitourinary GI Surgical and Medical Gynecologic Head and Neck Orthosurgery Oncology Pelvic Physiology Urology Surgery Fetal Treatment Center.... WCH Obstetrics and Gynecological Specialties.. GMB 3 Antenatal Testing Center Comprehensive Fibroid Center Female Pelvic Medicine and Reconstructive Surgery Gynecological Surgical Specialties Perinatal Medicine and Specialties Prenatal Diagnostic Center Pediatric Brain Center.... GMB Children s Renal Center... GMB Pediatric GI, ID, Renal Clinic.... GMB Pediatric Heart Center... GMB Pediatric Medical Specialties Clinic.... GMB Pediatric Surgical Specialties Clinic.... GMB 5 Pediatric Infusion Center.... GMB Front Desk Back Line Prepare Program - Adult.... GMB Prepare Program - Children.... GMB Radiation Oncology GMB Patient Reception Administrative Team Station LINAC Support Services Help Desk.... HELP-0 ( ) Clinical Engineering.... BCH 1 & WCH 2 Hospitality.... GMB 2 Facilities... GMB 1 & 2 Material Services.... BCH 1 7

10 Mission Bay Site Map Children s Emergency Entrance (Accessible) Pathway Landmark Elevators (Designated by letters A, C, and M) Information Desk Parking Patient Drop-Off Valet Parking Muni Light Rail Muni Bus Stop UCSF Shuttle Shop 8

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12 10 Mission Bay Interior - Floor 1

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14 Mission Bay Campus 1. Gateway Medical Building 2. Betty Irene Moore Women s Hospital and Bakar Cancer Hospital 3. Benioff Children s Hospital 4. Energy Center 12

15 Gateway Medical Building - Floor 1 1. Radiation Oncology 2. Nutrition & Food Services 3. Interpreter Services 4. Facilities Support Services A. Public Elevator B. Patient Transport Elevator C. Staff and Service Elevator Stairwell/Elevator Public Corridor Back of House 13

16 Gateway Medical Building - Floor 2 1. Radiation Oncology Offices 2. Facilities and Support Services 3. Clinical Laboratories and Blood Bank 4. Pathology 5. Clinical Engineering A. Public Elevator B. Patient Transport Elevator C. Staff and Service Elevator Stairwell/Elevator Public Corridor Back of House 14

17 Gateway Medical Building - Floor 3 1. Adult Infusion Center 2. Adult and Pediatric Blood Draw Lab 3. Pharmacy 4. Women s Clinic Support 5. Social Work 6. Adult Prepare 7. Obstetrics and Gynecological Services 8. Women s Clinic Support A. Public Elevator B. Patient Transport Elevator C. Staff and Service Elevator Stairwell/Elevator Public Corridor Back of House 15

18 Gateway Medical Building - Floor 4 1. Adult Cancer Support Services 2. Cancer Center A. Public Elevator B. Patient Transport Elevator C. Staff and Service Elevator Stairwell/Elevator Public Corridor Back of House 16

19 Gateway Medical Building - Floor 5 1. Pediatric Brain Center 2. Children s Renal Center 3. Pediatric Clinic Support 4. Radiology 5. Pediatric Surgical Specialties 6. Pediatric Dental A. Public Elevator B. Patient Transport Elevator C. Staff and Service Elevator Stairwell/Elevator Public Corridor Back of House 17

20 Gateway Medical Building - Floor 6 1. Pediatric Medical Specialties 2. Pediatric Clinic Support 3. Pediatric Prepare 4. Pediatric Infusion Center 5. Pharmacy A. Public Elevator B. Patient Transport Elevator C. Staff and Service Elevator Stairwell/Elevator Public Corridor Back of House 18

21 Betty Irene Moore Women s Hospital and Bakar Cancer Hospital - Floor 1 1. Nutrition & Food Services 2. Conference Center 3. Body Holding 4. Medical Records 5. Adult Admitting 6. Guest Services/Security A. Public Elevator B. Patient Transport Elevator C. Staff and Service Elevator Stairwell/Elevator Public Corridor Back of House 19

22 Betty Irene Moore Women s Hospital and Bakar Cancer Hospital - Floor 2 1. Sterile Processing Department 2. OR Support 3. Adult Surgical Services 4. Adult Pre-OP / PACU 5. Adult and Pediatric Procedure 6. Fetal Treatment Center 7. Adult Surgical Waiting 8. Clinical Engineering A. Public Elevator B. Patient Transport Elevator C. Staff and Service Elevator Stairwell/Elevator Public Corridor Back of House 20

23 Betty Irene Moore Women s Hospital - Floor 3 1. Postpartum Unit 2. Newborn Nursery 3. Birth Center Support 4. Triage 5. Women s Clinic Support 6. Intensive Care Nursery 7. Birth Center Waiting A. Public Elevator B. Patient Transport Elevator C. Staff and Service Elevator Stairwell/Elevator Public Corridor Back of House 21

24 Betty Irene Moore Women s Hospital and Bakar Cancer Hospital - Floor 4 1. Adult Intensive Care Unit 2. Integrated Pediatric Pain and Palliative Care 3. Respiratory Therapy 4. ICU Support 5. Pediatric Cellular Therapy Laboratory 6. Adult Cancer Support Services 7. Adult Intensive Care Family Lounge 8. Department of Pharmaceutical Services A. Public Elevator B. Patient Transport Elevator C. Staff and Service Elevator Stairwell/Elevator Public Corridor Back of House 22

25 Betty Irene Moore Women s Hospital and Bakar Cancer Hospital - Floor 5 1. Adult Acute Care Surgical Unit/5 2. Pediatric Clinic Support 3. Art for Recovery 4. Child Life Services 5. Family Lounge A. Public Elevator B. Patient Transport Elevator C. Staff and Service Elevator Stairwell/Elevator Public Corridor Back of House 23

26 Betty Irene Moore Women s Hospital and Bakar Cancer Center Hospital - Floor 6 1. Adult Acute Care Surgical Unit/6 2. Pediatric Clinic Support 3. Family Lounge 4. Child Life Services A. Public Elevator B. Patient Transport Elevator C. Staff and Service Elevator Stairwell/Elevator Public Corridor Back of House 24

27 Benioff Children s Hospital - Floor 1 1. Patient Relations 2. Occupational Health and Safety 3. Nutrition and Food Services 4. Medical Center Administration 5. Materials Management 6. Ronald McDonald House 7. Clinical Engineering 8. Radiology and Biomedical Imaging 9. Emergency 10. Gift Shop 11. Spiritual Care Services 12. Security Services 13. Volunteer Services 14. Nursing Administration 15. Patient Safety and Quality 16. Children s Admissions A. Public Elevator D. Patient Transport/Staff and Service Elevators Stairwell/Elevator Public Corridor Back of House 25

28 Benioff Children s Hospital - Floor 2 1. Shared Surgery 2. Children s Surgical Services 3. Children s Pre-OP/PACU 4. OR Support 5. Interventional and Procedural Suite 6. Children s Surgical Waiting 7. Clinical Engineering 8. Interventional Support 9. Adult and Pediatric Procedure A. Public Elevator D. Patient Transport/Staff and Service Elevators Stairwell/Elevator Public Corridor Back of House 26

29 Benioff Children s Hospital - Floor 3 1. Labor and Delivery Unit 2. Antepartum Unit 3. Triage 4. Birth Center Support 5. Clinical Lab 6. Intensive Care Nursery A. Public Elevator D. Patient Transport/Staff and Service Elevators Stairwell/Elevator Public Corridor Back of House 27

30 Benioff Children s Hospital - Floor 4 1. Children s Intensive Care Unit 2. Pediatric Cellular Therapy Laboratory 3. ICU Support 4. Children s Cardiac Transitional Care Unit 5. Department of Pharmaceutical Services 6. Children s Cardiac Intensive Care Unit A. Public Elevator D. Patient Transport/Staff and Service Elevators Stairwell/Elevator Public Corridor Back of House 28

31 Benioff Children s Hospital - Floor 5 1. Children s Medical Surgical Unit 2. Child Life Services 3. Children s Rehabilitation Services 4. Children s Transitional Care Unit A. Public Elevator D. Patient Transport/Staff and Service Elevators Stairwell/Elevator Public Corridor Back of House 29

32 Benioff Children s Hospital - Floor 6 1. Children s Oncology and Hematology Unit 2. Child Life Services 3. Pharmacy 4. Children s Blood and Marrow Transplant Unit A. Public Elevator D. Patient Transport/Staff and Service Elevators Stairwell/Elevator Public Corridor Back of House 30

33 Emergency, Safety and Security at Mission Bay Safety Cards 31

34 Emergency, Safety and Security at Mission Bay (cont.) Emergency Procedures Fire Safety Procedures - RACE R Rescue patients and others in fire area A Alarm pull nearest fire alarm pull station - Call C Contain the fire and smoke by closing all doors and windows E Extinguish/Evacuate - Extinguish the fire, otherwise evacuate Fire Extinguisher Application - PASS P Pull the pin A Aim the nozzle S Squeeze the handle S Sweep from side to side at the base of the fire Security Services Security Services is located on the first floor of the hospital near the Children s Emergency Department in C1913. Security Services provides surveillance, patrol, badging and code response to all UCSF campuses on a 24/7 basis. Security Services can be reached at (415)

35 Safety and Security Tips General Be aware of your surroundings and report any suspicious activity to UCSF Medical Center Security Services immediately. If you are interested in department-specific security training, please contact security services. Phone: (415) Lost and Found will be located in the Security offices near the Children s Emergency Department in C1913. Badges Wear your ID badge at all times above your waist and report to security immediately if you lose your badge. Report to security if you need a temporary ID badge. All families and visitors must have a visible visitor badge at all times please refer visitors without a badge to an information desk. Check secured doors after entry to ensure no one without a badge is passing through with badged personnel. For the security of patients and their families, please direct visitors without a badge to an information desk for the security of our patients. Smoke-Free As a nationally recognized health care institution, UCSF Benioff Children s Hospital and UCSF Medical Center are smoke-free. Smoking in and around the hospital premises and affiliated sites is prohibited. Outdoor smoking areas at the medical center have been eliminated. 33

36 Emergency, Safety and Security at Mission Bay (cont.) Emergency Management Emergency Management, part of Facilities and Support Services, focuses on the four phases of emergency management: mitigation, preparedness, response and recovery. Medical Center-Wide Emergency When an emergency incident/event occurs affecting the majority of the medical center (e.g., earthquake), you may learn of the event online; through television, radio or word of mouth; or by witnessing the incident. Report back to your supervisor or contact the administrator on call (AOC). Your Role and Responsibilities Department Manager/Supervisor or Charge Nurse: The person in charge who is responsible for ensuring their department responds adequately to a disaster by providing necessary orientation and training. Should review hospital-wide disaster-specific plans with their staff and develop an Emergency Action Plan (EAP) for their department. Staff: Responsible for maintaining business continuity or to function outside their day-to-day role in a specific emergency role function designated at the discretion of the department manager supervisor or charge nurse prior to or during an emergency. Response Hospital Incident Command System (HICS): Developed by the U.S. Federal Government and subsequently implemented and adopted by state, tribal and local governments, HICS is an emergency management system that employs a logical management structure, defined responsibilities, clear reporting channels and a common nomenclature to help unify UCSF Medical Center in its emergency response along with other hospitals and community emergency responders. 34

37 Response (cont.) LEAD Command Section DO Operations Section THINK Planning Section GET Logistics Section PAY Finance/Admin Section Hospital Command Center (HCC): The operating facility that serves as the command and control point for emergency management officials responding to, or preparing for, the onset of an incident. The HCC is located at C Disaster Information Hotline: During a medical center-wide emergency incident/event continually call (415) 885-STAT (7828) or (800) for up-to-date information if local phone service is not working. Personal Preparedness For More Information Please visit the Emergency Management intranet at Emergency Management can be ed at emergencymanagement@ ucsfmedctr.org Follow Emergency Management on Download Be Aware Get Prepared at ucsfmedicalcenter.org/sites/medctr/ em/prep/default.aspx. - This is an intranet site accessible only from computers on UCSF networks 35

38 General Information Building Access The entrances to UCSF Medical Center at Mission Bay are open around the clock. Staff can access the hospitals via the Third Street entrance with an employee badge 24 hours a day. The Gateway Medical Building is accessible during business hours only. Security access will be granted based on your role. Staffed information desks will be located in the lobbies with hours subject to change. Adult Hospital Lobby Information Desk 24-hour coverage with Security Children s Hospital Lobby Information Desk 24-hour coverage with Security Adult Surgical Waiting Area Monday through Friday, 5:45 a.m. to 7.p.m. Children s Surgical Waiting Area Monday through Friday, 5:45 a.m. to 7 p.m. Third Street Hospital Lobby Information Desk Monday through Friday, 8 a.m. to 5.p.m. Outpatient Building Lobby Information Desk Monday through Friday, 8 a.m. to 5 p.m. Café Services Shorenstein Family Café Monday through Friday, 7 a.m. to 7 p.m. Saturday and Sunday, 7 a.m. to 3 p.m. Bay Café Express Daily, 6 a.m. to 11 p.m. Children s Emergency Department The 19-bed Children s Emergency Department is located on the first floor of the children s hospital. The Emergency Department will be predominantly pediatric; however staff will be trained to expect and manage incidental adult emergencies. 36

39 Health Information Services - Medical Records Health Information Services is located on the first floor near the adult lobby and will continue the practice of providing quality and costeffective services with an emphasis on providing ready access to patient medical records. Patient records must be requested through this department please direct patients to Medical Records if you receive a request for records. Language Access at Mission Bay The Interpreting Services division provides language access via the following modes: On Site Interpreting: In-patient and Out-patient ASL On-Site Interpreting Video Medical Interpreting (Out-patient setting only) Telephonic Interpreting Our office hours are Monday through Friday, 8 a.m. to 5 p.m. and we are located in GMB 1. We provide interpretations in (4) in-house languages: Russian, Spanish, Mandarin, and Cantonese. In addition, our service provides interpretation in other languages upon request. To support our in-patient needs for our Pediatric and Adult Spanish patient population, our interpreters provide language access support services to our providers and LEP patient population Monday through Sunday, 8 a.m. to Midnight. Children s Hospital Spanish Interpreter: Monday through Sunday, 8 a.m. - Midnight Phone: (415) 443-PEDS Adult Hospital Spanish Interpreter: Monday through Sunday, 8 a.m. - Midnight Phone: (415) 443-WORD If you encounter any service issues or delay of interpretation services, please contact Sarah Geraty, Administrative Director of the Interpreting Services at (415) for service recovery and resolution. 37

40 General Information (cont.) Resources for Patients and Families Art for Recovery This award-winning program gives individuals coping with life-threatening illness an opportunity to express themselves through art workshops, visits at the bedside and individual attention. Art for Recovery is located on the fifth floor lobby of the UCSF Betty Irene Moore Women s Hospital and the UCSF Bakar Cancer Hospital. Phone: (415) Ida & Joseph Friend Cancer Resource Center The center supports wellness and healing by providing patients and their loved ones with information, emotional support, and community resources. The center is located on the fourth floor of the Gateway Medical Building. Phone: (415) Women s Health Resource Center - Great Expectations The Great Expectations pregnancy program offers women who are pregnant, planning to be pregnant, or lactating, a variety of resources on topics ranging from conception to birth and breastfeeding to parenting. Great Expectations is located on the third floor lobby of the UCSF Betty Irene Moore Women s Hospital. Phone: (415) Center for Families The Center for Families offers a library of information and resources about health, illness and coping with hospitalization. The center also provides information on activities and support events for parents at the hospital. The Center for Families is located on the sixth floor of UCSF Benioff Children s Hospital. Phone: (415) Spiritual Care Services The main office for Spiritual Care Services is located on the first floor, near the children s hospital entrance, in C1405, next to the main Meditation Room and garden. Smaller meditation rooms are located adjacent to the adult lobbies on the third, fourth, fifth and sixth floors. Meditation rooms are available for reflection, meditation, prayer and spiritual practice from 7 a.m. to 9 p.m. daily. For questions regarding the meditation rooms, or to request use of the rooms for an event, please contact Spiritual Care Services at (415)

41 Spiritual Care Services (cont.) To reach Spiritual Care Services during business hours, and for routine requests, please call (415) To reach an on-call chaplain at Mission Bay 24 hours a day, seven days a week, please page (415) Spiritual Care Services can also be reached via the Voalte system, under the Spiritual Care Services Department directory. Support Services Call Center The new Support Services Help Desk is a one-stop resource designed to allow caregivers to efficiently acquire the goods and services needed to provide excellent patient care. Requests to any of the support departments can be made 24/7 by submitting a ticket via the Web portal at SSHelp.UCSF.edu or by following the link on CareLinks to the Support Services Help Desk. In the event that a computer is not readily available, staff may also dial HELP-0 (4357-0) from any hospital phone. This number directs staff to a phone tree allowing callers to choose a number to be connected directly with the desired support department. Departments Accessible via the Support Services Help Desk: Facilities Clinical Engineering Hospitality: All hospitality needs except bed turnover cleaning, which continues to be accessed via APeX Materials Services: Beds/Equipment/Supplies Materials Services: Linen Terraces and Gardens Terraces and gardens are open to patients, families, visitors and staff and are accessible from 8 a.m. to 7 p.m. daily. 39

42 General Information (cont.) Retail Services on UCSF Mission Bay Campus DINING Café 24: Located in Genentech Hall, Café 24 offers a café-style menu featuring a full espresso bar, gourmet sandwiches and panini, fresh soups, salads, housemade pizza and daily specials. Featuring daily Adrenaline Hour from 3 to 4 p.m. with half-off all coffee drinks, selected grab n go items and desserts. Hours: 8 a.m. to 5 p.m., Monday through Friday. NOTE: The cafe kitchen closes at 3 p.m. with limited menu items available from 3 to 5 p.m. Credit cards and FastPay are accepted. Café Terzeto: A UCSF favorite, this Terzeto location is a unique café serving coffee and espresso drinks, Italian sodas, sandwiches, salads and pastries. The café also features an extensive selection of beer, wine and specialty cocktails. Hours: 6 a.m. to 10 p.m., Monday through Friday; 7 a.m. to 2 p.m., Saturday. Closed Sunday. Peasant Pies: Peasant Pies offers handmade, handheld savory pies and sweet pies, with many vegetarian and vegan options. Peasant Pies also serves homemade soups, salads, organic coffee espresso drinks, and an extensive selection of unique beverages. There is plenty of room to sit, relax and enjoy free Wi-Fi. Hours: 7:30 a.m. to 7 p.m., Monday through Friday; 9 a.m. to 3 p.m., Saturday. Closed Sunday. Publico: Publico is a zero-emissions taco truck serving taqueria favorites from fresh and fast burritos and tacos to quesadillas and tortas. Hours: 10 a.m. to 7 p.m., Monday through Friday; 10 a.m. to 3 p.m., Saturday. Starbucks: The nearest Starbucks is located at 16th and Owens streets. Hours: 4:30 a.m. to 8 p.m., Monday through Friday; 5 a.m. to 7:30 p.m., Saturday and Sunday. Subway: Get fast service at an affordable price with Subway s sandwiches, wraps, soups and fresh-baked desserts. Hours: 7 a.m. to 9:30 p.m., Monday through Friday; 8 a.m. to 9 p.m., Saturday and Sunday. 40

43 Retail Services on UCSF Mission Bay Campus (cont.) The Pub: The Pub offers daily specials, hearty entrées, salads, sandwiches and an array of beverages including smoothies, Peet s coffee, California wines and specialty beers. The Pub provides both cozy ambiance and convenience. Hours: 7:30 a.m. to 8 p.m., Monday through Friday. UCSF Farmer s Market at Mission Bay: Shop healthy, fresh and California-grown at the every Wednesday (rain or shine) opens at 10 a.m. Location: Gene Friend Way OTHER SERVICES Laundry Locker: Offering eco-friendly dry cleaning and wash-and-fold services through a locker based system, the Laundry Locker is convenient, quick and dependable, Laundry Locker is locally owned and operated and offers many benefits to its customers. Locations at Mission Bay: Rutter Center Owens St., First floor Owens Street Garage Owens St., First floor Third Street Parking Garage Third St., First floor Transit Pass Purchasing: Mission Bay Transportation Services 1625 Owens St. Phone: (415) Hours: 8 a.m. to 5 p.m., Monday through Friday 41

44 General Information (cont.) Oneview Tip Card How do I access the Oneview Treatment Team Console? There are two ways to log in to the Oneview Treatment Team Console: Click the link in the Activities column in the patient s chart through APeX titled Oneview. Log in through Oneview icon at the top of your screen. How do I mark patients questions as addressed in Oneview? Patient or clinician opens the Questions section from the tablet or pillow speaker. Locate the specific question. The patient or clinician can select the Discussed button. How do I update the Treatment Team section? From the Patient List in APeX, right click on the patient and select Treatment Team Click Add Me If applicable, add an end date and time to remove yourself at shift end. Any patients you are on the Treatment Team for will display upon logging in to the Treatment Team Console by default. How do I set up a telemedicine call with another clinician? Click Communications Select Telemedicine Advise the outside clinician of the number to call, located in the top right section of the screen. Accept the call by clicking Answer when they dial in. 42

45 Oneview Tip Card (cont.) How do I show my computer screen on patient s TV? IMPORTANT: Your entire screen will display on the TV. Click on the Screen Casting icon from the desktop. Select the correct room to cast to by confirming the patient name. Once selected, a pin will appear on the TV screen. Enter the pin from the screen to your computer and Accept. Click the red X at the top of the screen to close out your current session. How do I assign education or goals to a patient? Access the Treatment Team Console. Locate the patient to receive the assigned education or goal. Click the Edit button next to either Education or Goals. Use the Search field, type in a keyword to look for the material to assign. Select the goal/education from the left panel and click Add goals/ or education If the goal you would like to add is not available, the Add Personalized Goal on the right panel can be used to input custom goals. Meal ordering: The patient s diet order is received from APeX and used to determine what menu will display. Patients with no diet order or NPO will be advised they cannot order, whereas any patients with eating disorders will not see the tile at all. How do I update or change the Expected Discharge date on the Oneview screen? In APeX, update the Expected Discharge date located underneath the Admission section of the patient s chart. How do I reset the Parental Controls PIN? From the Treatment Team Console, select the appropriate patient. Select Remove Parental Controls from the Quick Links drop down at the top of the screen. If you have any additional questions, call the Service Desk at

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48 " PRINTED ON PARTIALLY RECYCLED PAPER 2.15-MB " UCSF Benioff Children s Hospital San Francisco 1975 Fourth Street San Francisco, CA " UCSF Betty Irene Moore Women s Hospital UCSF Bakar Cancer Hospital 1855 Fourth Street San Francisco, CA UCSF Ron Conway Family Gateway Medical Building 1825 Fourth Street San Francisco, CA " Phone: (415) Websites: Maps and directions: