Brown University Delivery College Storage 2014 Delivery Info:

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Brown University Delivery 2014 College Storage 2014 Delivery Info: 1. General Overview 2. Dates and Times 3. Types of Delivery IMPORTANT READ THIS section if nothing else! 4. FAQs 1.

1 Brown University Delivery 2014 College Storage 2014 Delivery Info: 1. General Overview 2. Dates and Times 3. Types of Delivery IMPORTANT READ THIS section if nothing else! 4. FAQs 1. Basic overview Delivery works the same way pickup did in reverse. You make a reservation online at our website, All you need to reserve is the reservation # and last 4 digits of the phone #. We have tools to help you look these up if you forgot them. We do deliver 7 days a week all the way through September. If you have any questions after reading this PDF please contact us at info@collegestorageri.com or call us is preferred. 2. Important Dates Delivery starts as early as August 10 th all the way through September 30 th. Our contact hours get expanded to 12am, yes midnight, daily if you need help with a reservation. Please understand after the 20 th of August we are nonstop almost 24 hours a day. If you wait to the last second it makes us extremely difficult for us to help you. Best times to reach us are the morning or late evening. You must make a reservation 72 HOUR IN ADVANCE. We will not honor last minute reserves this year, the only thing you can do if you forget and want your items is come to our warehouse and pick them up. PLEASE MAKE SURE IF YOUR PHONE # HAS CHANGED PUT A GOOD CONTACT # IN THE COMMENT SECTION OF YOUR FORM!!!

All you need to reserve is the reservation # and last 4 digits of the phone #. We have tools to help you look these up if you forgot them. We do deliver 7 days a week all the way through September.

2 3. Types of Delivery and dates You have 2 Different options for delivery: 1. Standard Delivery which is basically the exact reverse of the pickup. We meet you on the day you arrive and drop off your items for you. 2. Pre room Arrival delivery, This is we physically move all your items into your new dorm room BEFORE you get to school, so that when you come back all your things will be waiting for you in your new dorm! Yes, it is amazing. How are you able to do this / How does it work? We work with the residence life office and during the week of the 21 st 26 th we will work to put all items back into the dorm rooms of the requested students. A Brown Official/Escort opens all the dorms for us while they are in the room along with one of our managers. All your items will be double checked and verified before we leave the dorm room and signed off on by our manager. If there is any discrepancy it will be noted at the time and a form left on your pile stating the issue. One key thing to note is, preroom is for any student coming back on the 27 th or AFTER. If you come back on the 26 th or before select standard delivery. All you need in order to signup for this is your room number. The cost associated with this is as follows: Option 1: $10 Option 2: $20 Option 3 or 4: $30 (+$3 online fee) Q. Why is this cheaper then our moving help fees? A. It helps us organize our schedule better and use our labor more efficiently, we create a cost savings and unlike other companies, we actually pass them onto you! If you opt for preroom service, and we highly encourage you to do so, you must signup by the 19 th! This is the absolute deadline, so that we can load our trucks. Dates for service;

Pre room Arrival delivery, This is we physically move all your items into your new dorm room BEFORE you get to school, so that when you come back all your things will be waiting for you in your new

3 Standard delivery is all day everyday. From August 10 th September 30 th. We will setup our stations on campus on August 31 st, 1 st and 2 nd if you choose to get your items back those days. Same thing as the pickup in reverse, select what is closest to you. Your items will be there at the beginning of your window time. Please make sure you collect them so we have room for our afternoon window. 1. Signup 2. Account 3. Payments 4. Situations 5. Forms / Lost and Found 1. Signup Qs Q. How do I sign up? FAQs: A. Go to the website and follow the link on the homepage that says click here Q. I can t find my reservation ID? A. Use our lookup tool located on the sign up page. Q. It says my reservation isn t in the system? A. Please us and we will help you out. Q. My phone # isn t working? A. Use our lookup tool it will send you an with the phone # on file, if you were a walkup or didn t make a online reservation try 5555 Q. Nothing works on the page? A. Please call us and we can help you out 2. Accounts Qs Q. Its saying I didn t pay but I think I did?

4 A. log into your account and look at your balance, if there is an error please us, Don t worry we have a lot of students we know some may still need to be fixed! If you do us if you can us payment verification that would be great, example CC statement or check # etc. Q. I can t log into my account? A. Please make sure you are using the you signed up with, if you still are having problems call us and we will help you. Q. It says my account isn t found? A. If you stored during winter of 2013 (Dec March) we may have to add your account back into the system, If you did not make a online reservation we might have missed you and will add you into the system, please us. 4. Payments Q. How Can I pay for my balance or moving fee? A. You can pay online in your account page, your storage has to be paid before you can make a delivery reservation, you can prepay your moving fee or you can pay in person. There is a $3 convenience fee for online payments. You must use a US issued credit card, if you have an international CC we can take those over the phone. Q. I m having a payment problem? A. Please call us and we can help you out. Q. I think I paid but I lost all my receipts? A. Please /call us and we will help you out. Q. I already paid for moving help on the way back? A. All moving help is a one way charge, we are more then happy to move your items however there is a fee for this service, it is optional. 5. Situations Q. I stored in a group and just want my things back?

Please make sure you are using the email you signed up with, if you still are having problems call us and we will help you. Q. It says my account isn t found? A.

5 A. You can come to our warehouse and pick your things up from your area or if it is possible we might be able to do an extra delivery, the charge is $50. Please us. We cannot guarantee this will happen due to volume and time demands on busy days. Q. I need to extend my storage? A. us your needs we are a year round company. Q. I need to ship my items home? A. us you would like you items shipped and we will get you an estimate. Q.I would like to come to the warehouse and pick my things up myself? A. You are more then welcome to come get your items, please us and we will send the address and setup a time. We will have your things ready when you arrive and help load them into your vehicle. Q. I need to change my reservation? A. You can modify your reservation in your account page, if you are having trouble doing so please contact us. 6. Forms Lost and Found Q. I think I m missing an item? A. 2 steps to do. 1. Check our lost and found page it will have pictures of all the items that have no labels or tags have fallen off etc. 2. If you don t see your items please send in a Missing Item Form This will be located with the delivery links on the main homepage. We understand it is frustrating to not get back all your things, it may take up to 30 days to locate your item, sometimes that one small box or suitcase is on the bottom of a order that doesn t leave our warehouse to the final days. We will diligently look for your missing item and get it back to you ASAP. Q. Something was damaged. A. Please take a few pictures of what was damaged right away, Send in a Claim form, all claims are processed on the 15 th of September and you will have a answer by October 1 st. We have

A. Email us you would like you items shipped and we will get you an estimate. Q.I would like to come to the warehouse and pick my things up myself? A.

6 to work through our move back process before we can attend to any claims, we thank you for your patience. Thank you! If there is a question that you have that wasn t answered please contact us! We will add it to the FAQ list

College Storage RI FAQs

Storage Questions: Q. What option should I choose? College Storage RI FAQs A. We have a variety of options you can choose from. If you only have a few things to store go with individual items. If you plan