Process/Workflow Analysis Quiz
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1 Process/Workflow Analysis Quiz Question ID: 1 Outline Section: WF A flowchart can be used to show all except A: the specifications of the system. B: re-engineered clarity. C: existing confusion. D: the overall scope of the system. Question ID: 14 Outline Section: WF To identify and calculate the critical path of a project and to determine how to shorten a schedule that does not meet deadlines, a project manager often uses a: A: Flowchart B: Tree diagram C: Activity Network Diagram D: Gantt chart Question ID: 16 Outline Section: WF On a flowchart, the sequence of processing steps should proceed from: A: top to bottom and right to left B: the entrance of the top symbol to the exit of the bottom symbol C: top to bottom and left to right D: bottom to top and left to right Question ID: 29 Outline Section: WF A flowchart showing the flow of a form through the various paperwork operations of an entire information system should be created: A: after the form is redesigned B: after a system analysis of an organization's paperwork system C: immediately before the form is deployed D: after the form is printed and distributed Question ID: 31 Outline Section: WF What is the primary function of a bill of lading? A: to serve as a purchase order B: record interstate traffic of durable goods C: to serve as a contract and receipt D: uniform record disclosing possible hazardous shipments Question ID: 34 Outline Section: WF Page 1 of 9
2 When analyzing the errors you've found in the processing of a sales order, you should use a to list the main causes and sub-causes of the problem. A: fishbone or cause and effect diagram B: run chart C: pareto chart D: scatter diagram Question ID: 38 Outline Section: WF The symbol used in flowcharting for input or output operation is: A: rectangular B: media outline C: open rectangular D: parallelogram Question ID: 39 Outline Section: WF What are the five functions of the accounts receivable cycle? A: selling, production, shipping, billing and collecting B: selling, production, paying, shipping and billing C: selling, receiving, production, shipping and collecting D: purchasing, receiving, storing, collecting and paying Question ID: 53 Outline Section: WF What charting tool is used to create a graphical picture of the most frequent causes of a particular problem? A: flowchart B: scatter diagram C: fishbone chart D: pareto chart Question ID: 61 Outline Section: WF A process for generating ideas for an affinity diagram and project deliverables is called: A: flowcharting B: brainstorming C: thinking D: charting Question ID: 73 Outline Section: WF What is the purpose of systems analysis? A: defines the workflow of a new system, eliminates forms and estimates costs Page 2 of 9
3 B: defines the purpose of the system, explores present forms and methods and exposes all of the costs associated with the present system C: analysis of existing workflows and future methods of streamlining work processes D: determines the overall system costs, both above and below the line Question ID: 77 Outline Section: WF What is the goal of systems analysis? A: cost reduction B: cost avoidance C: streamline workflow D: qualify and quantify direct and indirect savings Question ID: 81 Outline Section: WF Why would you want to use a flowchart with symbols to show a relationship that may be difficult to present in words? A: a flowchart can be quickly drawn by freehand B: flowcharts are fun to create with computerized flowchart software C: consistent use of standard flowchart symbols will be most readily understood by clients as long as a legend is provided and the symbols are used consistently D: flowcharting symbol templates are readily available at neighborhood office supply stores Question ID: 86 Outline Section: WF When does the forms analyst come across ideas for improvement? A: during observation of the workflow B: as soon as the research records are easily accessible C: when all the photocopies are returned back to the forms analyst D: when the accounts receivable department gets the client's credit approved Question ID: 88 Outline Section: WF What does a forms analyst use a flowchart to study? A: the flow of information and the names of people at each processing step B: job descriptions and the basic skills needed to perform the job C: the four different types of orders D: relationships between the individual tasks and forms and to determine where problems are occurring and help determine whether some steps can be combined for greater efficiency Question ID: 92 Outline Section: WF Which of the following are a part of manufacturing accounting? A: petty cash, freight analysis Page 3 of 9
4 B: material inventory, petty cash C: defective work analysis, freight D: defective work analysis, material inventory Question ID: 96 Outline Section: WF To document a process that will be improved or created as part of a project, the project manager uses a: A: flowchart B: Tree diagram C: Gantt chart D: Pareto chart Question ID: 104 Outline Section: WF Which of the following forms would most likely be used for a billing function? A: Store report B: Receiving report C: Purchase requisition D: Credit memorandum Question ID: 108 Outline Section: WF What is the basic record of the purchasing function? A: Receiving report B: Purchase requisition C: Alpha copy of the purchase order D: Numerical copy of the purchase order Question ID: 112 Outline Section: WF In most businesses the two source records are the purchase requisition and the A: Invoice B: Statement C: Sales order D: Voucher check Question ID: 114 Outline Section: WF The system whose primary purpose is to buy and whose ultimate objective is to control expenditures is the: A: Accounts Payable Cycle B: Accounts Receivable Cycle C: Accounting Function Page 4 of 9
5 D: Management Information System Question ID: 119 Outline Section: WF The Invoice is the basic document of the: A: Purchasing function B: Storing function C: Billing function D: Accounts receivable function Question ID: 122 Outline Section: WF The function which unites the Accounts Payable Cycle and the Accounts Receivable Cycle is: A: The Purchasing Function B: The Selling Function C: The Billing Function D: The Accounting Function Question ID: 132 Outline Section: WF The basic record for the storing function is: A: Material requisition B: Receiving report C: Inventory record D: Withdrawal order Question ID: 146 Outline Section: WF Acknowledgments are used in both the: A: Purchasing & Selling Function B: Receiving & Billing Function C: Storing & Shipping Function D: Account Payable & Account Receivable Functions Question ID: 147 Outline Section: WF When shipping F.O.B. origin, who is responsible for the goods during shipment? A: Consignor B: Consignee C: Manufacturer D: Shipper Question ID: 152 Outline Section: WF Page 5 of 9
6 When a traveling requisition is not in use, where is it held? A: Requisitioner B: Purchasing C: Accounting D: Receiving Question ID: 155 Outline Section: WF Reading, writing, transmitting, filing and retrieval is: A: Sequence of form manufacturing. B: A business form life cycle. C: Functions of the basic form analysis. D: Functions of the basic form design. Question ID: 163 Outline Section: WF The basic record and the source record for both the selling function and the entire accounts receivable cycle is the: A: Sales Order B: Production Order C: Bill of Lading D: Invoice Question ID: 165 Outline Section: WF Sales accounting is concerned with the analysis and reporting of data about the sales of the organizations. A: Assets B: Revenue C: Profit Margins D: Products Question ID: 167 Outline Section: WF A material requisition is an input document for which kind of inventory? A: Visual B: Vendor C: Supplier D: Existing Question ID: 169 Outline Section: WF A flowchart provides a of how each part of a form flows through a system. A: Diagram Page 6 of 9
7 B: Sample C: Copy D: Drawing Question ID: 173 Outline Section: WF Forms analysis focuses primarily on an examination of the form s: A: Operating procedure requirements and restrictions B: Design layout, manufacturing specs and storage requirements C: Purpose and use D: Printing method Question ID: 176 Outline Section: WF An ideal workflow analysis solution will include A: Improved data integrity, enhanced productivity, and cost savings B: Simplified procedures, fewer forms, and mapping C: Conversion of paper to electronic forms, fewer people, and simple procedures D: Reduced processing time, clear cost justification, and a data dictionary Question ID: 184 Outline Section: WF The objectives of a process improvement project should A: Include a recommended solution. B: Be set up immediately after data collection. C: Be agreed upon at the start of the project. D: Remain hidden from people affected by the project. Question ID: 188 Outline Section: WF The basic record of the Accounts Payable Cycle is the: A: Purchase Order B: Purchase Requisition C: Sales Order D: Production Order Question ID: 190 Outline Section: WF The term F.O.B. (Free on Board) Origin means: A: Title of the goods passes from seller to buyer when the carrier accepts the merchandise. B: Title of the goods passes from seller to buyer at the buyer s location C: Title of the goods passes from seller to buyer in transit to buyer s location Page 7 of 9
8 D: None of the above Question ID: 192 Outline Section: WF A flow chart is an analysis tool which is: A: A vertical representation of a form and its related system and sub-system(s). B: A representation of a form and its related system and sub-system that is hand drawn utilizing data processing symbols only. C: A horizontal representation of a form and its related system and subsystem(s). D: Usually completed after analysis is made. Question ID: 199 Outline Section: WF A primary purpose of forms analysis is to determine: A: Order quantity B: How to best arrange data on the page C: The best printer to produce the job D: How the form relates to other forms in the system Question ID: 204 Outline Section: WF A Bill of Lading not acceptable for shipments by rail is: A: Uniform Straight Bill of Lading B: Straight Bill of Lading - Short Form C: Straight Bill of Lading D: Straight Bill of Lading Freight Question ID: 212 Outline Section: WF Almost all types of businesses are composed of how many basic business functions? A: Ten B: Twelve C: Nine D: Six Question ID: 216 Outline Section: WF The basic steps in analyzing a form are: A: Fact finding, confirmation & design B: Fact finding, confirmation, challenging the form C: Fact finding, writing the order, flowcharting D: Generally performed by the composition department Page 8 of 9
9 Question ID: 223 Outline Section: WF The most common indicator of an information flow problem is: A: Frequent complaints from department employees B: Forms that have more than four parts C: Forms that are consistently lost or incorrectly filed D: The rerouting of work to the same employee several times Question ID: 454 Outline Section: WF When determining an error in a customers request: A: meet with the customer and review the order, offering suggestions to improve the request B: report the error immediately to the customers supervisor C: process the order and claim ignorance if something goes wrong D: refuse the order Question ID: 458 Outline Section: WF Precedence analysis, establishing critical path and project scheduling are elements of A: a histogram B: Gantt charts C: JIT D: Pareto chart Question ID: 468 Outline Section: WF Forms analysis is a means to A: draw the form B: determine whether a form is necessary and if so, what information is needed to satisfy the system's requirements C: determine if the printer has the ability to print the forms as the customer wants D: discuss with the manager the needs of the form Question ID: 678 Outline Section: WF In accounts receivable, reducing processing time can produce specific benefits such as A: Staff can have a longer lunch B: Increased Inflationary cost C: Increased Interest Earned D: Reduction in Interest Paid Page 9 of 9
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