Professional Indemnity Insurance All you need to know

Transcription

1 direct line for usiness Professionl Indemnity Insurnce All you need to know

2 Professionl Indemnity Insurnce Direct Line For Business - Professionl Free Business Advice Service These helplines re provided for Your use whilst Your Policy is in force. Eurolw Commercil Legl nd UK Tx Advice Unlimited ccess to tem of legl dvisors, for confidentil legl dvice nd guidnce on ny commercil legl prolem such s: Employment VAT Prosecution Contrct disputes Lndlord nd tennt disputes Plese note tht dvice on motoring mtters is not ville. Eurolw Commercil Legl dvice cn only e offered in respect of mtters suject to the lws of nd within the jurisdiction of courts or triunls of: Englnd Scotlnd Wles nd Northern Irelnd the Chnnel Islnds nd the Isle of Mn ny other Memer country of the Europen Union Switzerlnd nd Norwy Tx dvice cn only e offered in respect of mtters suject to the lws of the United Kingdom. Specilist legl dvice is provided 9m - 5pm, Mondy to Fridy, excluding pulic nd nk holidys. If clls re mde outside these times, You will e clled ck the next working dy etween 9m nd 5pm. Stress Reltionship Depression Berevement Fmily This service cn lso help with: Onwrd referrl to relevnt voluntry, self-help groups or professionl services Avilility of plnned (weekly) telephone counselling sessions, time to suit cller Detils of fce to fce counsellors in Your re Any costs rising from the use of these referrl services will not e pid y DAS. This helpline is provided on Our ehlf y DAS Legl Expenses Insurnce Compny Ltd, ll clls re recorded. DAS will not ccept responsiility if the telephone helpline services operted y them re unville for resons they cnnot control. In ddition to these helplines, DAS offer on Our ehlf ccess to the DAS Employment Mnul. Employment mnul The DAS Employment Mnul offers comprehensive, up to dte guidnce on rpidly chnging employment lw. To view it, plese visit nd select Employment Mnul. All the sections of this we-sed document cn e printed off for Your own use. Contct DAS t employmentmnul@ds.co.uk with Your emil ddress, quoting Your policy numer nd DAS will contct You y emil to inform You of future updtes to the informtion. Tx dvice is provided y tx dvisors 9m 5pm, Mondy to Fridy, excluding pulic nd nk holidys. If clls re mde outside these times, You will e clled ck the next working dy etween 9m nd 5pm. This helpline is provided on Our ehlf y DAS Legl Expenses Insurnce Compny Limited ll clls re recorded. Stress Counselling Helpline Aville 24 hours ech dy, 7 dys every week, ll yer round. A confidentil counselling service for ny Employee (nd their fmily) over the telephone, ssisting issues such s: Registered in Englnd nd Wles No U K Insurnce Limited is uthorised y the Prudentil Regultion Authority nd regulted y the Finncil Conduct Authority nd the Prudentil Regultion Authority, registrtion numer Clls my e recorded. 0

3 Professionl Indemnity Insurnce Direct Line For Business - Professionl Definitions For the purposes of this Policy the words or terms tht pper in old will e interpreted s follows: e ny person supplied or remunerted through contrct hire compny or gency, who is not n independent contrctor ut is employed y the contrct hire compny on supply only sis, working s memer of Your stff; Alternte mens ny individul prctitioner, prtnership, limited liility prtnership or compny who is cting in connection with the rrngements to cover the incpcity or deth of sole prctitioner. Circumstnce will men ny Circumstnce or stte of ffirs or event which might resonly e expected to give rise to clim ginst You or clim y You under the Policy. Computer system will men ny computer, dt processing equipment, medi or prt thereof, or system of dt storge nd retrievl, or communictions system, network, protocol or prt thereof, or ny computer softwre (including ut not limited to ppliction softwre, operting systems, runtime environments or compilers), firmwre or microcode, or ny electronic documents utilised in the ownership, security nd mngement of Your electronic communictions system, world-wide we site, internet site, intrnet site, extrnet site or we ddress(es). Defence costs nd expenses ll costs nd expenses incurred, with Our prior consent, in the investigtion, defence nd settlement of ny clim first mde ginst You or of ny Circumstnce first notified during the Period of insurnce. Documents will men digitised dt, informtion recorded or stored in formt for use with computer, microcode, deeds, wills, greements, mps, plns, records, written or printed ooks, letters, certifictes, written or printed documents or forms of ny nture whtsoever (excluding ny erer onds or coupons, nk or currency notes, shre certifictes, stmps or other negotile pper). Employee is: ut only if such person is working under Your direction, control nd supervision. Excess is the first mount pid in respect of ech clim or loss s stted in the Schedule provided lwys tht the mximum mount pyle y You during the Period of insurnce will not exceed the mximum mount clculted in ccordnce with the relevnt provisions of the Professionl Indemnity Insurnce Regultions of the Institute of Chrtered Accountnts in Englnd nd Wles/of Scotlnd/in Irelnd s pplicle in force t the dte of inception or renewl of this Policy. The Excess is not pyle in respect of Defence costs nd expenses. Finncilly ssocited person or entity will men: c d ny usiness controlled or mnged y You or in which You hve n executive interest; ny compny in which You directly or indirectly own or control more thn 15% of the issued shre cpitl; ny person hving n executive or mngeril role in Your firm or who would e considered to e shdow director (s defined in s.251 of the Insolvency Act 1986); ny compny tht directly or indirectly owns or controls ny of the issued shre cpitl of Your firm or ny of whose issued shre cpitl is directly or indirectly owned or controlled y ny other compny or person who directly or indirectly owns or controls ny of the issued shre cpitl. Indemnity limit will men Our totl liility to py dmges, losses, climnt s costs, fees nd expenses, nd will not exceed the sum(s) stted in the Schedule in respect of ny one clim, loss or series of clims or losses rising out of one originting cuse regrdless of the numer of persons climing n indemnity from Us under the terms of this Policy. c d ny person employed y You under contrct of service, trining or pprenticeship; nd ny voluntry worker, nd ny locum, sesonl or temporry personnel; nd ny self-employed person, who is not n independent contrctor; nd Memer mens ny memer of limited liility prtnership including designted Memer sve tht such Memer will only e You if nd insofr s ny clim or clims rise out of the Professionl usiness crried on y the Memer for or on ehlf of You. Period of insurnce is tht s stted in the Schedule. Registered in Englnd nd Wles No U K Insurnce Limited is uthorised y the Prudentil Regultion Authority nd regulted y the Finncil Conduct Authority nd the Prudentil Regultion Authority, registrtion numer Clls my e recorded. 1

4 Professionl Indemnity Insurnce Direct Line For Business - Professionl Personl ppointment is ny individul ppointment of professionl nture rising out of Your ordinry professionl ctivities including, ut only in reltion to the performnce of Services, ny ppointment s director or officer of compny. e f ny predecessor in usiness of the firm or compny stted in the Schedule; ny Alternte. Professionl usiness is the usiness of Yours s stted in the Schedule including the holding of ny Personl ppointment. Proposl will men the online Client Detil Sttement of Fct nd ny online renewl declrtion signed y You together with ny other informtion supplied y You to Us efore inception or renewl of this Policy. INTERPRETATION If Your firm is regulted y the Assocition of Chrtered Certified Accountnts then ny references to the Institute of Chrtered Accountnts will e red s eing reference to the Assocition of Chrtered Certified Accountnts insted. Services will men, whilst holding the ppointment of compny secretry, registrr or director, ll services performed or dvice given y You in connection with tx mtters, secretril work, shre registrtion, finncil dvice to mngement, ook-keeping, mngement ccounting, finncil investigtion nd reports, finncil clims - their negotition nd settlement, compny formtions, investment dvice, insurnce nd pension scheme dvice nd computer consultncy. Virus will men ny unuthorised executle code tht replictes itself through Computer system or network whether termed virus, logic om, worm, Trojn Horse or known y ny other nme. We / Us / Our U K Insurnce Limited nd/or such other uthorised Insurer s U K Insurnce Limited my contrct to underwrite ny prt of this Policy. You / Your / Yours is ny person or firm stted in the Schedule nd includes: c d ny current or previous prtner, director, principl, Memer or Employee of ny firm or compny stted in the Schedule; ny other person who ecomes prtner, director, principl, Memer or Employee of the firm; ny person who hs een under contrct of service with Memer sve tht such person will only e You for the purpose of this Policy if nd insofr s ny clim or clims rise out of the Professionl usiness crried on y such person for or on ehlf of You; the esttes nd/or legl representtives of ny of those listed in su-prgrphs, or c ove in the event of deth, incpcity, insolvency or nkruptcy; Registered in Englnd nd Wles No U K Insurnce Limited is uthorised y the Prudentil Regultion Authority nd regulted y the Finncil Conduct Authority nd the Prudentil Regultion Authority, registrtion numer Clls my e recorded. 2

5 Professionl Indemnity Insurnce Direct Line For Business - Professionl Bsis of the contrct The Proposl will e the sis of nd incorported in this contrct. Insuring Cluses In considertion of the premium hving een pid to Us, You re indemnified s follows: 1 Indemnity Up to the Indemnity limit for clims first mde ginst You during the Period of insurnce rising out of the ordinry course of the Professionl usiness (including climnt s costs, fees nd expenses) in respect of: c civil liility to py dmges; the loss of or dmge to Documents; (i) ny mount pid nd/or pyle; nd/or (ii) the cost of tking ny steps which You re directed to tke in reltion to Climnt; in ccordnce with ny finl nd inding wrd or determintion of ny Omudsmn ppointed pursunt to the provisions of the Finncil Services nd Mrkets Act 2000 or ny mendment or re-enctment thereof. Nothing in this cluse limits or restricts (or will e construed s limiting or restricting) the scope of indemnity fforded y Insuring Cluse 1 ; PROVIDED THAT if You should suffer ny loss or incur ny liility of the type insured under this Policy y reson of the dishonest or frudulent ct or omission of ny former or present prtner, director, Memer, Employee, consultnt, su-contrctor or Alternte of Yours, no indemnity will e fforded hereunder in respect of such loss or liility to ny person committing or condoning such dishonest or frudulent ct or omission nd the sums pyle hereunder will e only for the lnce of liility in excess of the mounts recoverle from the dishonest or frudulent person or persons or their esttes or legl representtives. 2 Defence costs nd expenses In respect of Insuring Cluses 1, nd c, We will py in ddition to the Indemnity limit ll Defence costs nd expenses provided tht: if pid clim exceeds the Indemnity limit We will only e lile for tht proportion of the Defence costs nd expenses which the Indemnity limit ers to the mount of the pid clim; in the event tht We elect to mke pyment to You pursunt to Notifiction nd Clims Condition 2.2 then We will hve no liility to py Defence costs nd expenses incurred fter the dte upon which such pyment is mde. Registered in Englnd nd Wles No U K Insurnce Limited is uthorised y the Prudentil Regultion Authority nd regulted y the Finncil Conduct Authority nd the Prudentil Regultion Authority, registrtion numer Clls my e recorded. 3

6 Professionl Indemnity Insurnce Direct Line For Business - Professionl Exclusions We will not e lile to indemnify You ginst ny clim or loss: 1 2 Employers liility rising directly or indirectly from odily injury, sickness, disese, psychologicl injury, emotionl distress, nervous shock or deth sustined y ny Employee rising out of or in the course of their employment y You, or for ny rech of ny oligtion owed y You s n employer to ny prtner, Memer, principl, director or Employee or pplicnt for employment; Bodily injury/property dmge for odily injury, sickness, disese, psychologicl injury, emotionl distress, nervous shock or deth sustined y ny person or ny loss, dmge or destruction of property (except where cover is provided under Insuring Cluse 1) unless such clim emntes from ctul or lleged rech of professionl duty y You; Circumstnces previously notified rising out of ny Circumstnce or occurrence which hs een notified under ny other policy or certificte of insurnce pplying prior to the inception of this Policy; Other insurnce in respect of which You re entitled to indemnity under ny other insurnce except in respect of ny excess eyond the mount which is pyle under such other insurnce hd this Policy not een effected; Geogrphicl limits in respect of work crried out in the United Sttes of Americ, its territories nd possessions, nd in Cnd; Legl ction in respect of n ction for dmges: rought outside the Jurisdiction stted in the Schedule (the Jurisdiction ) (including the enforcement within the Jurisdiction of judgment or finding of nother court or triunl tht is not within the Jurisdiction); Lnd uildings etc rising directly or indirectly from the ownership, possession or use y You or on Your ehlf of ny lnd, uildings, ircrft, wtercrft, vessel or mechniclly propelled vehicle; Dishonesty rising directly or indirectly from ny dishonest, frudulent, mlicious or illegl ct or omission committed y ny person fter discovery of resonle cuse for suspicion of frud or dishonesty on the prt of tht person; Contrctul liility rising directly or indirectly from ny rech or lleged rech of ny contrctul duty or duty of cre owed or lleged to hve een owed y You to ny third prty nd which is more onerous thn ny duty tht would otherwise e implied y common lw or sttute; Products rising out of or relting to goods or products sold, supplied, repired, ltered, mnufctured, instlled or mintined y You or ny relted compny, sucontrctor or other person cting on Your ehlf. The term goods or products will include Pckged Softwre (mening computer softwre produced y third prty nd mrketed for generl distriution) ut will not pply to ny other computer softwre or to ny dpttion or mendment to Pckged Softwre; c in which it is contended tht the governing lw is outside the Jurisdiction; rought outside the Jurisdiction to enforce judgment or finding of court or other triunl in ny other jurisdiction. Where no Jurisdiction is specified in the Schedule then the Jurisdiction will e Worldwide ut excluding: 1. the United Sttes of Americ, its territories nd/or possessions; or 2. Cnd; Fines nd penlties for penlties, fines, multiple, exemplry, liquidted or other non-compenstory dmges wrded other thn in ctions rought for defmtion s fr s they re covered y this Policy provided tht this cluse will not operte to exclude or limit the scope of indemnity provided y Insuring Cluse 1 c; Clims y finncilly ssocited persons or entities mde upon You y ny Finncilly ssocited person or entity whether lone or jointly with ny other person or entity. However, this exclusion will not pply to ny clim rought ginst such Finncilly ssocited person or entity y n independent third prty nd which would, ut for this exclusion, e covered y this Policy; 7 8 Insolvency/nkruptcy of You rising out of or relting directly or indirectly to the insolvency or nkruptcy of You; Seepge nd pollution sed upon, rising out of or relting directly or indirectly to, in consequence of or in ny wy involving seepge, pollution or contmintion of ny kind unless such clim emntes from ctul or lleged rech of professionl duty y You; Retroctive dte mde y or ginst You rising from ny ct or omission tht occurred prior to the Retroctive dte stted in the Schedule; Rdioctive contmintion or explosive nucler ssemlies directly or indirectly cused y or contriuted to y or rising from: Registered in Englnd nd Wles No U K Insurnce Limited is uthorised y the Prudentil Regultion Authority nd regulted y the Finncil Conduct Authority nd the Prudentil Regultion Authority, registrtion numer Clls my e recorded. 4

7 Professionl Indemnity Insurnce Direct Line For Business - Professionl ionising rdition or contmintion y rdioctivity from ny nucler fuel or from ny nucler wste from the comustion of nucler fuel; or 24 Ptents notwithstnding Insuring Cluse 1, rising directly or indirectly from the infringement of ny ptent; the rdioctive, toxic, explosive or other hzrdous properties of ny explosive nucler ssemly or nucler component thereof; Excess for n mount less thn the Excess. The Excess will e deducted from ech nd every clim pid under this Policy; Wr rising directly or indirectly out of, hppening through or in consequence of, wr, invsion, cts of foreign enemies, hostilities (whether wr e declred or not), civil wr, reellion, revolution, insurrection, militry or usurped power or confisction or ntionlistion or requisition or destruction of or dmge to property y or under the order of ny government or pulic or locl uthority; Terrorism rising directly or indirectly out of, hppening through or in consequence of ny ct or cts of force or violence for politicl, religious or other ends directed towrds the overthrowing or influencing of ny government, or for the purpose of putting the pulic in fer y ny person or persons cting lone or on ehlf of or in connection with ny orgnistion; In the event of ny dispute s to whether or not this exclusion pplies You will hve the urden of proving tht this exclusion does not pply; Asestos rising directly or indirectly out of or resulting from or in consequence of or in ny wy involving sestos or ny mterils contining sestos in whtever form or quntity Insured ginst Insured mde y ny person comprising You ginst ny other person comprising You sve for ny clim mde for reimursement pursunt to Generl Condition 3 to this Policy; Directors nd officers mde ginst You in the cpcity of director, compny secretry or registrr of ny compny sve in respect of performnce (or non-performnce) of Services; Clims y insurnce compnies mde ginst You y ny underwriter or insurnce compny rising out of Your ctivities s their insurnce gent unless the underwriter or insurnce compny hs otined judgement in ny court ginst You notwithstnding nything to the contrry in Notifiction nd Clims Conditions 1 nd 2 to this Policy; Investment wrrnties rising out of the giving of ny express or implied wrrnty or gurntee relting to the finncil return of ny investment or portfolio of investments. Delierte cts rising directly or indirectly from ny delierte or reckless rech, ct, omission or infringement committed, condoned or ignored y You except s covered under Insuring Cluse 1 s result of dishonest frudulent or mlicious ct or omission of ny former or present Employee. In the event of ny dispute s to whether or not this exclusion pplies You will hve the urden of proving tht this exclusion does not pply; 21 Other ppointments mde ginst ny You in the cpcity of director or officer of You or ny other compny or rising out of the mngement of You or ny other compny; 22 Trding losses rising out of : ny trding loss or trding liility incurred y ny usiness mnged or crried on y You (including the loss of ny client ccount or usiness), provided tht this exclusion will not pply to ny clims mde ginst You for negligence in the norml course of Your conduct of ny receivership or procedures under the Insolvency Act 1986; the ctul or lleged over-chrging or improper receipt of fees y You; 23 Virus rising directly or indirectly from ny Virus; Registered in Englnd nd Wles No U K Insurnce Limited is uthorised y the Prudentil Regultion Authority nd regulted y the Finncil Conduct Authority nd the Prudentil Regultion Authority, registrtion numer Clls my e recorded. 5

8 Professionl Indemnity Insurnce Direct Line For Business - Professionl NOTIFICATION AND CLAIMS CONDITIONS 1 Clim/Circumstnce notifiction As conditions precedent to Your right to e indemnified under this Policy You: 1.1. will inform Us s soon s possile, nd in ny event within 28 dys (provided lwys tht such notifiction is received y Us efore the expiry of the Period of insurnce) of the receipt, wreness or discovery of: 2.2 We my t ny time in connection with ny clim mde, py to You the Indemnity limit (fter deduction of ny sums lredy pid) or ny lesser sum for which, in Our sole opinion, the clim cn e settled nd upon such pyment eing mde We will relinquish the conduct nd control of nd hve no further liility in connection with the clim. For the voidnce of dout We will hve no liility to py Defence costs nd expenses incurred fter the dte upon which ny such pyment is mde. c d ny clim mde ginst You; ny notice of intention to mke clim ginst You; ny Circumstnce; the discovery of resonle cuse for suspicion of dishonesty or frud. Such notice hving een given s required in, c or d ove, ny susequent clim mde will e deemed to hve een mde during the Period of insurnce; 1.2. will not, in the event of clim, or the discovery of informtion which my give rise to clim, dmit liility for or settle ny clim, or incur ny costs or expenses in connection therewith, without the written consent of Us; nd 1.3. will, s soon s prcticle given the circumstnces, give ll such informtion nd ssistnce s We my require nd provide Your full co-opertion in the defence or settlement of ny such clim. Every letter of clim, writ, summons or process nd ll documents relting there to nd ny other written notifiction of clim will e forwrded, unnswered, to Us immeditely they re received. You will t ll times, in ddition to Your oligtions set out ove, fford such informtion to nd co-operte with Us to llow Us to e le to comply with such relevnt Prctice Directions nd Pre-Action Protocols s my e issued nd pproved from time to time y the Hed of Civil Justice. 2 Conduct of clims 2.1 Following notifiction under condition 1 ove We will e entitled t Our own expense to tke over nd within Our sole discretion to conduct in Your nme the defence nd settlement of ny such clim. Nevertheless neither You nor Us will e required to contest ny legl proceedings unless Queens Counsel (to e mutully greed upon y You nd Us) will dvise tht such proceedings should e contested. Registered in Englnd nd Wles No U K Insurnce Limited is uthorised y the Prudentil Regultion Authority nd regulted y the Finncil Conduct Authority nd the Prudentil Regultion Authority, registrtion numer Clls my e recorded. 6

9 Professionl Indemnity Insurnce Direct Line For Business - Professionl GENERAL CONDITIONS Policy construction nd disputes Any phrse or word in this Policy nd the Schedule will e interpreted in ccordnce with the lws of Englnd nd Wles. The Policy nd the Schedule will e red together s one contrct nd ny word or expression to which specific mening hs een ttched in ny prt of this Policy or the Schedule will er such specific mening wherever it my pper. The choice of lw governing this Policy nd of triunl to determine ny dispute will e determined y reference to the loction of You. In the event tht You hve offices in more thn one jurisdiction then the choice of lw nd triunl will e determined y reference to the office most closely connected with the clim giving rise to ny dispute. Accordingly English/Scottish/Irish Lw (s my e pproprite) governs this Policy. In the event of ny dispute rising etween You nd Us concerning this Policy, suject to Generl Condition 9 elow, the prties sumit to the courts of Englnd nd Wles/Scotlnd/Irelnd (s my e pproprite) who will hve exclusive jurisdiction to determine ny such dispute. Wiver of surogtion ginst Employees We will not exercise ny right of surogtion ginst ny former or present Employee, unless We will hve mde pyment rought out or contriuted to y ny ct or omission of the Employee or former Employee which ws dishonest, frudulent or mlicious or the Employee or former Employee conspired to commit or condoned ny such dishonest, frudulent or mlicious ct. Dishonest or frudulent ct or omission In the event of loss or clim which involves the dishonest, frudulent or mlicious ct or omission of ny former or present prtner, principl, director, Employee or Alternte of You, You will, t Our expense, tke ll resonle ction (including legl proceedings) to otin reimursement from such person concerned (nd from ny other person who my hve conspired to commit or hve condoned such ct) or from the estte or legl representtives of such person(s). Any monies which ut for such dishonest, frudulent or mlicious ct or omission would e due to such person(s) from You or ny monies held y You for such person(s) will e deducted from ny mount pyle under this Policy Contrcts (Rights of Third Prties) Act 1999 You nd Us re the only prties to this contrct nd no other person hs ny rights under the Contrcts (Rights Of Third Prties) Act 1999 to enforce ny term of this Policy ut this does not ffect ny right or remedy of third prty which exists or is ville prt from tht Act. You will not ssign or trnsfer Your rights under the Policy without Our written greement. Cncelltion This Policy my e cncelled y or on ehlf of Us y fourteen dys notice given in writing to You on the sis of Our receiving or retining pyment of premium pro rt to the period tht We will hve een on risk. Invlidity If ny provision of this Policy is found y ny court or dministrtive ody of competent jurisdiction to e invlid or unenforcele this will not ffect the other provisions of this Policy which will remin in full force nd effect. Notices Notice will e deemed to e duly received in the course of post if sent y pre-pid letter post properly ddressed to: in the cse of You, to Your lst known ddress in the cse of Us, to U K Insurnce Limited nd/or such other uthorised y Us s U K Insurnce Limited my contrct to underwrite ny prt of this Policy. Aritrtion Sve s provided in Notifiction nd Clims Condition 2.1, ny dispute or disgreement etween You nd Us rising out of or in connection with this Policy will e referred to ritrtion efore sole ritrtor (to e mutully greed upon y You nd Us or filing greement to e ppointed y the President of the Institute of Chrtered Accountnts in Englnd nd Wles/of Scotlnd/in Irelnd s pplicle) whose decision will e finl nd inding on oth prties. Furthermore, in the event of ny dispute etween ny insurers concerning this insurnce, such dispute will e referred to ritrtion efore sole ritrtor, to e mutully greed upon or, filing greement, to e ppointed y the President for the time eing of the Institute of Chrtered Accountnts (in Englnd nd Wles/of Scotlnd/in Irelnd s pplicle) whose decision will e inding on oth prties. 4 Frudulent clims If You will sumit ny clim knowing the sme to e flse or frudulent s regrds mount or otherwise this Policy will ecome void nd ll clims hereunder will e forfeited. Registered in Englnd nd Wles No U K Insurnce Limited is uthorised y the Prudentil Regultion Authority nd regulted y the Finncil Conduct Authority nd the Prudentil Regultion Authority, registrtion numer Clls my e recorded. 7

10 Professionl Indemnity Insurnce Direct Line For Business - Professionl 10 Difference in conditions In the event tht there is ny conflict etween the terms nd conditions of this Policy nd those of the Approved Wording contined in ny Prospectus for Approved Insurers or similr document issued y Your relevnt governing professionl ody then: those terms nd conditions contined in the Approved Wording which re more fvourle to You will tke precedence over ny terms nd conditions contined in this Policy; nd the Indemnity limit will e the lower of () the minimum limit of indemnity required to e provided y Your relevnt governing professionl ody or () the sum(s) stted in the Schedule Institution compenstion fund If Your relevnt governing professionl ody (the Institute ) ecomes surogted to Your rights under this Policy rising from its mking pyment to third prty from the Institute s Compenstion Fund, the Institute will e deemed herey to rnk s preferentil creditor nd its clim will hve priority over ny other prty who my lso ecome surogted to Your rights hereunder. Resonle steps to void loss Without prejudice to the Notifiction nd Clims Conditions in this Policy, You will tke ll resonle steps to void or mitigte ny loss, dmge or liility tht my result in ny clim or Circumstnce notifile under this Policy. Snctions nd Emrgo We will not e deemed to provide cover nd will not e lile to py ny clim or provide ny enefit hereunder to the extent tht the provision of such cover, pyment of such clim or provision of such enefit would expose Us to ny snction, prohiition or restriction under United Ntions resolutions or the trde or economic snctions, lws or regultions of the Europen Union, Jpn, United Kingdom or United Sttes of Americ. Registered in Englnd nd Wles No U K Insurnce Limited is uthorised y the Prudentil Regultion Authority nd regulted y the Finncil Conduct Authority nd the Prudentil Regultion Authority, registrtion numer Clls my e recorded. 8

11 Professionl Indemnity Insurnce Direct Line For Business - Professionl Importnt Informtion Your right to cncel If, fter uying your policy, you decide tht the cover does not meet your needs plese return ll your documents within 14 dys of receiving them or of the strt dte of the policy (whichever is lter) to Customer Reltions Tem t Direct Line for Business, PO Box 106, 37 Brod Street, Bristol BS99 7NQ nd we will refund ny premium you hve pid, providing tht you hve not mde ny clim. If you cncel your policy fter tht time we will refund ny premium pid for the remining period of insurnce on pro rt sis, providing tht you hve not mde ny clim during the current period of insurnce. How to mke clim Professionl Indemnity Clims re mnged in prtnership with HCC Interntionl To mke clim, emil dl4piclims@hccint.com How to complin If you need to complin, plese cll us on our priority numer / If your complint is out clim plese contct your clims hndler whose detils will e shown in your clims documents. If you wnt to complin in writing, send your letter to one of the following: Detils of Finncil Services Compenstion Scheme Under the Finncil Services nd Mrkets Act 2000, should the compny e unle to meet ll its liilities to policyholders, compenstion my e ville. Insurnce dvising nd rrnging is covered for 90% of the clim without ny upper limit. For compulsory clsses of insurnce, insurnce dvising nd rrnging is covered for 100% of the clim, without ny upper limit. Informtion cn e otined on request, or y visiting the Finncil Services Compenstion Scheme wesite Automtic Renewls We my utomticlly renew your policy on the renewl dte. If we pln to utomticlly renew your policy, we will let you know we re plnning to do this efore your cover ends together with sending you detils of the renewl premium. If you do not wnt to renew this policy, you should let us know efore the renewl dte. English Lnguge We hve supplied this Agreement nd other informtion to you in English nd we will continue to communicte with you in English. Sttement of Needs We hve not given you personl recommendtion s to whether this policy is suitle for your specific needs For complints out clims, the Technicl Opertions Mnger t the ddress shown in your clims documents; For other complints, the Customer Reltions Tem t Direct Line for Business, Churchill Court, Westmorelnd Rod, Bromley BR1 1DP. If we cnnot settle the mtter with you, you my refer your complint to the Finncil Omudsmn Service (FOS). Their ddress is: Exchnge Tower, London E14 9SR phone numer or Detils out our Regultor U K Insurnce Limited is uthorised y the Prudentil Regultion Authority nd regulted y the Finncil Conduct Authority nd the Prudentil Regultion Authority under registrtion numer The Finncil Conduct Authority wesite, which includes register of ll regulted firms, cn e visited t or the Finncil Conduct Authority cn e contcted on Whoever you re contcting, plese lwys quote your Policy Numer s it will help your enquiry or complint e delt with promptly. Registered in Englnd nd Wles No U K Insurnce Limited is uthorised y the Prudentil Regultion Authority nd regulted y the Finncil Conduct Authority nd the Prudentil Regultion Authority, registrtion numer Clls my e recorded. 9

12 Professionl Indemnity Insurnce Direct Line For Business - Professionl Direct Line For Business Privcy Notice At Direct Line we re wre of the trust you plce in us when you uy our products nd our responsiility to protect your informtion. This notice descries who we re, why we need to collect your informtion nd how we will use it. We will tell you who we shre your informtion with nd how we use it to improve the service we provide to our customers. 1 Privcy Why we need your informtion We need your informtion nd tht of others you nme on the policy to give you quottions, nd mnge your insurnce policy, including underwriting nd clims hndling. Your informtion comprises of ll the detils we hold out you nd your trnsctions nd includes informtion we otin out you from third prties. We will only collect the informtion we need so tht we cn provide you with the service you expect from us. How we will use your informtion nd who we will shre it with Direct Line insurnce policies re underwritten y U K Insurnce Limited (UKI). When you give us your informtion, it will e used nd shred within the UKI owned rnds. We will do tht in order to provide you with the est possile products nd service experience. For full list of our rnds plese visit Use the informtion we hold in our system out you nd tht of others nmed on the policy (for exmple nmed drivers, joint policy holders), Shre the informtion with gencies tht crry out certin ctivities on our ehlf (for exmple mrketing gencies or those who help us underwrite your policy), Use nd shre your informtion with our pproved suppliers where this is resonly required to help del with your clim or let you enefit from our policyholder services, including with our credit hire providers nd legl dvisors, Disclose some of your informtion nd tht of others nmed on the policy to other Insurers, third prty underwriters, reinsurers, credit reference, frud prevention, regultors nd lw enforcement gencies nd other compnies tht provide service to us or you. We do not disclose your informtion to nyone outside the Group except where: We hve your permission, We re required or permitted to do so y lw, We my trnsfer rights nd oligtions under this greement. Where we trnsfer your informtion From time to time we my require services from suppliers tht re sed worldwide nd your informtion will e shred with them for the purposes of providing tht service. Where we engge these suppliers we mke sure tht they pply the sme levels of protection, security nd confidentility we pply. However, such informtion my e ccessed y lw enforcement gencies nd other uthorities to prevent nd detect crime nd comply with legl oligtions. During the course of our delings with you we my need to use your informtion to: Assess finncil nd insurnce risks, Prevent nd detect crime including nti-money lundering nd finncil snctions, To comply with our legl nd regultory oligtions, Develop our products, services, systems nd reltionships with you, Record your preferences in respect of products nd services, Recover ny det or if you hve ny outstnding det from previous delings with us we will only offer you policy upon settlement of the full outstnding mount, Review our records for signs of ny previous frudulent ctivity which my ffect our ility to offer you cover. In crrying out the ctions ove we my: Employers Liility Trcing Office (ELTO) We re lso required to supply Employers Liility insurnce policy detils to the Employers Liility Trcing Office (ELTO). These detils will e dded onto the Employers Liility Dtse (ELD), which will e mnged y ELTO. This dtse will e ccessile y ny climnts, nd will ssist climnts who hve suffered n employment relted injury or disese rising out of their course of employment in the UK, to find Insurer tht ws providing Employers Liility cover during their relevnt period of employment nd lso to find the relevnt Employers Liility insurnce policies. Sensitive Informtion Some of the personl informtion we sk you for my e sensitive personl informtion, s defined y the Dt Protection Act 1998 (such s informtion out helth or criminl convictions). We will not use such sensitive personl dt out you or others except for the specific purpose for which you provide it nd to provide the services descried in your policy documents. Registered in Englnd nd Wles No U K Insurnce Limited is uthorised y the Prudentil Regultion Authority nd regulted y the Finncil Conduct Authority nd the Prudentil Regultion Authority, registrtion numer Clls my e recorded. 10

13 Professionl Indemnity Insurnce Direct Line For Business - Professionl Deling with other people It is our policy to del with your spouse or prtner who clls us on your ehlf, provided they re nmed on the policy. Plese tell us who they re when you tke out your policy. If you would like someone else to del with your policy on your ehlf on regulr sis plese let us know. In some exceptionl cses we my lso del with other people who cll on your ehlf, with your consent. If t ny time you would prefer us to del only with you, plese let us know. Keeping you informed From time to time we my contct you with specil offers or suggest products which my e of interest to you. If you would like not to receive ny of these updtes you cn sk us to stop t ny time. You cn do tht y simply clling our customers services deprtment or y writing to Dt Protection Officer t UKI, Churchill Court, Westmorelnd Rod, Bromley BR1 1DP. From time to time we my need to chnge the wy we use your informtion. Where we elieve you my not resonly expect such chnge we will write to you. When we do so, you will hve 60 dys to oject to the chnge ut if we do not her from you within tht time you consent to tht chnge. 2 Frud Prevention nd Anti-Money Lundering Plese tke time to red the following s it contins importnt informtion relting to the detils you hve given or should give to us. You should show this notice to nyone whose dt hs een supplied to us in connection with your policy. To prevent nd detect frud we my t ny time: Shre informtion with other orgnistions nd pulic odies including the police lthough we only do so in complince with the Dt Protection Act Check nd/or file detils with frud prevention gencies nd dtses nd if we re given flse or inccurte informtion nd we identify frud, we will record this. We nd other orgnistions my lso use nd serch these gencies nd dtses from the UK nd other countries to: Help mke decisions out the provision nd dministrtion of insurnce, credit nd relted services for you nd Memers of your household. Trce detors or eneficiries, recover det, prevent frud, nd to mnge your ccounts or insurnce policies. Check your identity to prevent money lundering, unless you provide us with other stisfctory proof of identity. Lw enforcement gencies my ccess nd use this informtion. We nd other orgnistions my lso ccess nd use this informtion to prevent frud nd money lundering, for exmple when: Checking pplictions for, nd mnging credit nd other fcilities nd recovering det. Checking insurnce proposls nd clims. Checking detils of jo pplicnts nd Employees. We, nd other orgnistions tht my ccess nd use informtion recorded y frud prevention gencies, my do so from other countries. We cn provide the nmes nd ddresses of the gencies we use if you would like copy of your informtion held y them. Plese contct: Dt Protection Officer t UKI, Churchill Court, Westmorelnd Rod, Bromley BR1 1DP quoting your reference. The gencies my chrge fee. Finncil Snctions We will use informtion out you nd tht of others nmed on policy to ensure complince with finncil snctions in effect in the UK nd interntionlly. This will include the checking of your informtion ginst the HM Tresury list of finncil snctions trgets s well s other puliclly ville snctions lists. Your informtion nd tht of others nmed on policy my e shred with HM Tresury nd other interntionl regultors where pproprite. You my lso e contcted in order to provide further detils in order to ensure complince with Finncil Snctions requirements. Credit Reference Agencies We crry out consumer serch when ny ppliction for insurnce is sumitted to evlute insurnce risks. This is done only using the dt tht is puliclly ccessile on your credit file (i.e. nkruptcy, CCJ nd electorl roll informtion). Informtion out ccess to the pulic prt of your credit file is utomticlly deleted fter 12 months nd in no wy ffects your ility to otin credit. You will hve een sked to gree to this when you first contcted us ut plese ensure tht you only provide us with sensitive informtion out other people with their consent. Access to your informtion You hve the right to see the informtion we hold out you. This is clled Suject Access Request. If you would like copy of your informtion, plese write to: Dt Access Tem t UKI, Churchill Court, Westmorelnd Rod, Bromley BR1 1DP quoting your reference. A fee my e pyle. Registered in Englnd nd Wles No U K Insurnce Limited is uthorised y the Prudentil Regultion Authority nd regulted y the Finncil Conduct Authority nd the Prudentil Regultion Authority, registrtion numer Clls my e recorded. 11

14 essentil cover for professionls Informtion Helpline: Our lines re open 8m-8pm Mondy to Fridy, 9m-5pm Sturdy nd 10m-4pm Sundy Buy online t directlineforusiness.co.uk Direct Line shll lso e hppy to send you ny of our rochures, letters or sttements in Brille, lrge print or udio, upon request. Direct Line insurnce policies re underwritten y U K Insurnce Limited. Registered office: The Whrf, Neville Street Leeds LS1 4AZ. Registered in Englnd nd Wles, Compny No U K Insurnce Limited is uthorised y the Prudentil Regultion Authority nd regulted y the Finncil Conduct Authority nd the Prudentil Regultion Authority. Clls my e recorded. DL4B 0715 direct line for usiness