Euronet s Telephone Banking Solution Enable Self-Service for Your Customers

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1 Serving millions of people worldwide with electronic payment convenience. Euronet s Telephone Banking Solution Enable Self-Service for Your Customers Copyright 2010 Euronet Worldwide, Inc. All rights reserved. Any and all product names, company names, logos and trade names used in this publication are assumed to be the legal property of their respective companies.

2 GLOBAL PROVIDER FOR ALL OF YOUR PAYMENT PROCESSING NEEDS Euronet is recognized around the world as an industry leader for providing one of the most comprehensive, fully integrated electronic financial transaction solution suites available in the market today. Our integrated software solutions are at the core of our payments hub architecture. Our software solutions have been installed more than 300 times in over 70 countries, and provide substantial reduction in the overhead costs associated with managing multiple delivery systems and vendor interfaces. Euronet s software solutions are multi-currency and multi-language capable which provide the flexibility your organization needs to expand service offerings into additional customer delivery channels without reconfiguring or relicensing the technology. Complementing over 30 corporate locations worldwide, Euronet s Software Division is headquartered in Little Rock, Arkansas, with offices in Egypt, Greece, Hungary, Miami, New Zealand, Orlando, Portugal, Sri Lanka and the United Kingdom. Euronet Chenal Parkway, Suite 200 Little Rock, Arkansas

3 ENABLE THE CONVENIENCE OF SELF-SERVICE Banking by telephone remains a crucial channel, and is a major consideration for financial services organizations wishing to provide additional convenience to their customers, and reduce costly branch visits and call center traffic. Customers no longer perceive interactive voice response (IVR) as an extra feature, but as an expected banking service. In today s extremely competitive market, consumers are asking for more convenience, personalization and a proven commitment to customer service. Euronet s Telephone Banking Solution delivers the promise of any time, any place access to account information and transaction processing using a touchtone or wireless telephone. The solution greets your customer s call with a locally tailored voice, prompts the caller by describing available services, and then provides the requested information. FLEXIBLE, DEPENDABLE AND COST-EFFECTIVE Euronet s Telephone Banking Solution offers technology that is flexible, dependable and cost effective. It also offers you the option of deploying telephone banking in addition to Euronet s other solutions such as ATM/POS driving, Card Issuing, Internet Banking and Mobile Banking as a multi-module facility within a single, integrated processing environment. This arrangement allows your organization to realize significant cost and time efficiencies through the sharing of computer and communication equipment, as well as the elimination of duplicate expenses in the areas of technical training and equipment maintenance. By deploying Euronet Telephone Banking in an online integrated environment, your organization can provide customers with consistent, accurate account information, and complete sets of transactions 24 hours a day, 7 days a week. As a result, you enable the convenience of self-service for your customers while at the same time decreasing the amount of time your employees spend answering routine customer questions. If a customer does require personal assistance while using the IVR service during regular business hours, the call can quickly be transferred to a customer service representative. Banking by telephone remains a crucial channel, and is a major consideration for financial services organizations wishing to provide additional convenience to their customers, and reduce costly branch visits and call center traffic.

4 BENEFITS FOR YOU AND YOUR CUSTOMERS Euronet s Telephone Banking Solution can dramatically improve the quality of customer service by allowing your customers to have banking information at their fingertips. The solution also enhances your organization s competitive position while reducing operating expenses and increasing customer loyalty. With Euronet Telephone Banking, your customers can access their personal account information, transfer money between their accounts, and even pay bills using Euronet s bill payment module during a single telephone call. This powerful interactive voice response system provides an easy-to-follow menu system that guides your customers through their banking activities. Providing this on-demand customer service method will increase your customers overall satisfaction while decreasing the direct and indirect costs of servicing your customers. In addition, telephone banking frees up your customer services resources to focus on more complex customer issues and projects.

5 FULLY INTEGRATED FEATURES Our telephone banking solution offers many features including the following: Fully integrated with Euronet s Integrated Transaction Management Payments Hub architecture Allows tailoring to local languages and dialects Supports up to 5 languages Multicurrency processing Easy to implement Increases customer service and satisfaction Eliminates the need for the customer to wait for an operator, and improves financial institution s resource allocation Provides automated marketing of bank products and services, and improves employee efficiency SUPPORTED TRANSACTIONS Automated responses to routine customer inquires Opportunity to promote new products and services Account balances and transfer funds Bill payment Stop payment orders Check reorder Statement request (reprint) Card activation Card blocking Password change Loan account inquiry Loan payment information Voice messages

6 CHOOSE EURONET AS YOUR TRUSTED PARTNER Through combined expertise in terminal driving, transaction switching, processing and software development, Euronet delivers more types of integrated transaction and payment solutions than ever before. Our team of experienced professionals, suite of integrated products and dedication to excellence in customer service enable us to meet your electronic financial payment needs and help you achieve more success and profitability. With Euronet, you benefit from more than 35 years of diverse payments experience and gain a focused partnership with an industry leading, financially sound, global organization. Make the smart choice by choosing Euronet an organization uniquely positioned to meet your diverse needs - any time, any place. Card Issuing Solutions ATM Card Issuing Credit Card Issuing Debit Card Issuing Prepaid Card Issuing Contactless Card Support Chip Card (EMV) Support Self-Service Solutions ATM Device Driving POS Device Driving ebanking Solutions Telephone Banking Internet Banking Mobile Banking EURONET S PAYMENT SOFTWARE SOLUTIONS Card Association Payment Solutions International EFT Network Interface American Express Discover MasterCard China Union Pay JCB Visa Regional EFT Network Interface Proprietary EFT Network Interface Value-Add Offerings Dynamic Currency Conversion Customer Relationship Mgmt Bill Payment Alerts and Notifications Recharge Remittance / Money Transfer Payout Back-Office Processing Solutions Credit Card Management Merchant Acquiring Shared-Network Processor Professional Services Project Consulting Project Management Solution Delivery Training Customer Support CONTACT US For more information about Euronet s Telephone Banking Solution, or about Euronet s other ebanking Solutions in addition to Card Issuing, Self-Service and Card Association Solutions, contact your Euronet account representative or us at sales@eeft.com.

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8 Copyright 2010 Euronet Worldwide, Inc. All rights reserved. Any and all product names, company names, logos and trade names used in this publication are assumed to be the legal property of their respective companies. September 2010