How To Host A Parking Lot
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1 Practical Benefits of a Hosted Parking Management Solution Blake Laufer VP Product Development T2 Systems, Inc.
2 Today s Roadmap What is Hosting? Benefits of Hosting Hosting in Parking Hosting SLA
3 What is Hosting? Multiple choice question: What is Hosting? a) Software as a Subscription (SaaS) b) Cloud computing c) A new name for an old concept d) Outsourcing server management to a third party e) All of the above
4 What is Hosting? 100% Hosted 100% Not Hosted
5 What is Hosting? It s a generic term with various meanings depending on context Software as a Service (Saas) is software that is delivered over the Internet. Infrastructure as a Service (IaaS) is hosting equipment that is available over the Internet. Platform (no fancy acronym for this yet) which is for software developers to produce applications. The Cloud Another common term is Private Cloud Using cloud-based technologies to deliver software or services to a private audience
6 What is Hosting? Are hosting and the cloud really new concepts? Mainframe Era 40-ish years ago Local Area Network 25-ish years ago Internet 10-ish years ago
7 What is Hosting? Any sufficiently advanced technology is indistinguishable from magic. Arthur C. Clarke, 1961 Hosting is about the server, not the client. This is why IT departments exist! Servers are not workstations! Networking is hard! Hosting is magic!
8 Benefits of Hosting It depends Should I outsource my hosting to somebody else? Can your applications be hosted? Do you have the infrastructure and capability in-house? Do you trust a third-party to meet your needs? Does hosting fit in with my core business?
9 Benefits of Hosting Your Data, Anytime, Anywhere Browser-based hosted applications lend themselves well to both PCs and mobile devices Other audiences want access to your data too, such as your parkers and your partners Vendors can provide better troubleshooting and service
10 Benefits of Hosting Reduced Total Cost of Ownership (TCO) Software/Solution purchases need to consider the hidden costs of maintenance, upgrades, etc. This is the TCO. Hosted solutions tend include these costs as part of the subscription. Expense is predictable and amortized rather than variable. Includes the software and usually upgrades Includes additional services (making it a solution) such as multiple instances, compliance, and server management
11 Benefits of Hosting Hosting responsibilities It s in there! 1. Availability of 99% or more 2. Regular operating system patches 3. Virus protection on the server(s) 4. Strict user-management 5. File privileges and settings 6. Server monitoring 7. Access logging and division of duties 8. Backups of the data and system 9. Installing application software updates
12 Hosting in Parking The Parking Industry has adopted hosting slowly in the last decade Many legacy systems not designed for hosting Significant dependency on hardware Internet access a challenge in parking lots Pace has quickened Invention and innovation in parking systems Equipment redesigned/retrofitted for hosting Wireless Internet cheaply, widely available
13 Hosting in Parking Restricted (Off-Street) Parking Short Term Parking Revenue Control Special Events Field-based Cashiering Valet Parking Metered Parking Single-space Meters Multi-space Meters Pay-by-Cell On-street Sensors Access Control Credential Tracking Command Center Lane equipment Permit Parking Permit Systems Online Services Enforcement Long Term Parking Unrestricted (On-Street) Parking
14 Hosting in Parking Problem Solution Private operator in Charlotte NC running honor box operation for 70-space lot. One lane entry and one lane egress. RESULT Revenue tripled immediately; ongoing costs decreased! Credit card on entry (no cash!), free exit. Variable flat-rate fee schedule Hosted solution with remote monitoring, reporting, automatic upgrades
15 Enforcement Pay-by-cell Pay-by-space Cell Phones (Consumer) Handheld Enforcement (Parking Operation) Multi-space Meters (Field Equipment)
16 Hosting in Parking Centralized Operation for Access Control Data is no longer localized to a specific location. Imagine multiple parking operations monitored at a single command center. Communications with parkers run over the Internet. Fewer staff needed to provide a higher level of service
17 Hosting: Service Level Agreement SLA provides the parameters of the hosting contract between: The consumer, in this case the parking operation The hosting entity (in parking it s usually the vendor) What to look for in the SLA: Uptime guarantee, usually 99% or more Customer s responsibilities Equipment maintenance, local network, contacts Host s responsibilities Look at the 9 items a few slides back
18 Hosting: Service Level Agreement What to look for (continued): Planned outages Schedule/plan Notification requirements Unplanned outages Definition Notification and response time Recompense Ownership of hosted data Customer ownership Fair usage by the host
19 Questions What is Hosting? Benefits of Hosting Hosting in Parking Hosting SLA
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