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1 Trademark and Copyright Warning Copyright , Kirkpatrick Partners, LLC. All rights reserved. This presentation remains the exclusive property of Kirkpatrick Partners, LLC. Distribution or duplication of these slides and content, in whole or in part, in any way is strictly prohibited. These are for the personal use of program attendees only. The following marks are the property of Kirkpatrick Partners, LLC as related to educational / training materials, programs and books: Kirkpatrick Kirkpatrick Four Levels The One and Only Kirkpatrick Using Kirkpatrick to Move Beyond Training Order- Taking Part 2: An Interactive Discussion Jim and Wendy Kirkpatrick Training Magazine Network December 11,

2 TQM Initiative Did you participate in or view the recording of Part 1 from June 19, 2014? A. Yes B. No 2

3 Stay Until the End Don t miss Jim Kirkpatrick s final advice at the end of the session. Handout Prompt when you logged in Hyperlink in general chat area 3

4 This is for all of you Questions? Due to the size of the audience, please ask questions via the chat window on the left. Feel free to ask questions anytime, not just when prompted. 4

5 Background Purpose of training The Kirkpatrick Model The end is the beginning Participant Input Why do we conduct training? Respond in the general chat area to the left 5

6 Why do we conduct training? Improve The Program Effective Training Why do we conduct training? Improve The Program Maximize Organizational Results Demonstrate Program Value Effective Training Training Effectiveness 6

7 Dr. Don Kirkpatrick The Kirkpatrick Model 7

8 Level 1: Reaction Level 2: Learning Level 3: Behavior Level 4: Results Level 1: Reaction Level 2: Learning Level 3: Behavior Level 4: Results 8

9 Level 4: Results Level 3: Behavior Level 2: Learning Level 1: Reaction Initial Conversations Purpose Process Content Guidelines Outcomes 9

10 What challenges do you face regarding initial conversations with stakeholders? (Mark on the screen below any that apply to you) Identifying who to speak with Getting an opportunity to speak with my stakeholder Knowing what to talk about Being able to express my thoughts in a way that they hear and understand Understanding their viewpoint Coming to agreement on a plan Getting buy-in for their role in the training and development process Feel free to comment or ask a question in the chat area Group Discussion Please participate in the group discussion by posting your questions and comments in the chat area. 10

11 What is your level of confidence to have these types of conversations with your stakeholders? A. Very high: I already do this, or know I can do it B. High: I am reasonably certain I can do this C. Medium: I am willing, but not totally confident D. Low: I am not sure I am willing or able to do this E. Very low: I am not at all willing or able to do this Feel free to add a comment in the chat area. Sustaining the Relationship Purpose Guidelines 11

12 What challenges do you face regarding maintaining stakeholder relationships and communication? (Mark on the screen below any that apply to you) Getting access to them Changing priorities Obtaining information about progress since training Knowing what to discuss with them Keeping them engaged in the process Addressing problems or concerns with progress Formatting and sharing information in a way that is meaningful to them Feel free to comment or ask a question in the chat area Group Discussion Please participate in the group discussion by posting your questions and comments in the chat area. 12

13 FREE Resources Register for free at kirkpatrickpartners.com to receive: Instant access to Resource Library with 60+ items Subscription to weekly e-newsletter New content every week News, specials and events More In-Depth Information Kirkpatrick Business Partnership Certificate Program Plan programs and initiatives in partnership with the business Contact us to discuss an in-house session for your group. Kirkpatrickpartners.com Training & Events tab 13

14 More In-Depth Information Kirkpatrick Four Levels Evaluation Certificate Program February 8, 2015 Atlanta, Georgia Training 2015 Conference & Expo February 9-11, 2015 Save $250 on registration with discount code TNET Kirkpatrickpartners.com Training & Events tab More In-Depth Information Kirkpatrick Four Levels Evaluation Certification Program Build an effective program implementation and evaluation plan Next online session starts on Jan. 27 Kirkpatrickpartners.com Training & Events tab 14

15 Do you have at least one idea you plan to implement? A. Yes B. No In the general chat area, share one of the following: An idea from this session that you will implement in your work An aha moment for you during this session Any comments you wish to share 15

16 Please Contact Us (443) kirkpatrickpartners.com 16

17 Job Aid: Sample Evaluation-Related Questions for Stakeholders and Supervisors Results Let s reconfirm the overall goal of our organization. How would this program contribute to accomplishing our overall goal? What key metrics or indicators would improve if this initiative is successful? What is the key reason that this training is being requested? What needs to improve? Can we discuss how you can be actively involved in making this initiative a success? Behavior What specifically do you want training graduates to do as a result of participating in the proposed training? How will we know if training graduates are doing these things? Who could help to support and evaluate these on-the-job behaviors? What barriers to performing these behaviors exist in the workplace, and what can we do to eliminate them? Learning Do you want to participate in the content development or approval process? Are you interested in seeing data related to what training participants learned? Reaction Are you interested in seeing the participant training satisfaction scores? Would you like to see feedback about the trainer? [email protected] (443) kirkpatrickpartners.com

18 KIRKPATRICK COMMUNITY FREE RESOURCES & INFORMATION Kirkpatrick Partners strives to provide the information you need, when and how you want it. STEP 1: REGISTER WITH KIRKPATRICK PARTNERS Register online at to receive access to the online Resources Library and be automatically enrolled in our weekly newsletter. Receive all of the following: Access to online Resources library containing 60+ free items on demand Articles, white papers, videos, podcasts, PowerPoint slides, diagrams and tools One efficient weekly containing: Weekly Kirkpatrick Quick Tip Latest articles News, specials and event schedules Ability to comment on features in The Official Kirkpatrick Blog STEP 2: SELECT YOUR FAVORITE SOCIAL MEDIA FOR TIMELY UPDATES Do you prefer to get your news as it happens? Do you like your Facebook page better than your Outlook inbox? If so, this step is for you! Follow Kirkpatrick Partners on your favorite social media network. Join the discussion and receive the latest news by liking us on Facebook, following our Twitter connecting with us on LinkedIn or subscribing to The Official Kirkpatrick Blog on our website. STEP 3: ADD CUSTOMIZED SUBSCRIPTIONS FOR MORE INFORMATION & TOOLS Do you want everything from Kirkpatrick Partners? If so, follow and on Twitter, join the Kirkpatrick Evaluation Discussion Group on LinkedIn and subscribe to the Kirkpatrick Partners YouTube channel. (443)