مقدمة. Seaman. Parscal

Transcription

1 المستلخص: 1

2 Abstract: Over the past few years, sector of education, particularly higher education, has made a substantial investment into the use of information technology as tools to enhance the pedagogic process and student support in order to improve both student services and performance. Many universities have substituted entirely the classic teaching by online courses, where programs and courses are provided electronically to learners using different media or directly online via internet. Given the advantages of online teaching which offers student the possibility to choose the appropriate planning, to deal with learning requirements and to manage learning duration, online programs and courses are spreading quickly and attaining different education phases and covering the majority higher education areas. However, online teaching has to deal with quality matters and with the challenge of achieving learning outcomes. Scholars, researchers, accreditation institution, public authorities and education managers are concerned by mechanisms of quality assurance in online courses and proposed many models and frameworks. This study explored the literature discussing the quality matters in online teaching, and found that the main important areas in quality assurance in this kind of education are the institutional commitment, availability of learning resources, web site design, learning content design, students support and services, faculty support, students' assessment and program evaluation. Furthermore, the study examined the quality assurance system used by the enhanced program for distance education in King Faisal University as case study where quality is assured by many procedures and supported by electronic tools and software. 2

3 مقدمة Seaman Parscal % 3

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5 Distance learning.1 Alaugab Online courses.2 )9002 Hathaway e-learning.3 Usoro Total Quality.4 Online education )*( 5

6 Fresen Assurance Quality.5 Fresen 6

7 Shelton.1 Parscal.2 Rockies Ashford Quality Matters ترجمة الكلمة االنجليزية Paradigm )*( 7

8 Rob.3 University of Houston- Clear Lake Anitsal & al.4 Tennessee Tech University Quality Enhancement Plan-QEP 8

9 Little.5 Dykman & Davis.6 9

10 Chapman.7 11

11 Shaik.8 ServQual DL-sQUAL )DL-sQUAL( Cornelious & Yang.9 Delivery 11

12 McNaught.11 RMIT Peer evaluation Lee & Dziuban.11 Majewski & Usoro Henderson & Chapman Dorel & Ionaşcu Alaugab Alferaihi 2009 Hathaway 2010 Perez-Fassano 2008 Liu Fresen 12

13 .1 13

14 Hathaway MBA % Bocchi & Eastman Bocchi Eastman Rydzewski Tsai Little 14

15 (Kinkle, 2010).2 Online education Alferaihi )7002 Alaugab( (Smith, Clark, & Blomeyer, 2005) Ubon & Kimble Moabito Alferaihi 15

16 Hathaway Cornelious Yang.3 16

17 Cheng Tan Lau Kwek Benchmarks (Eaton, Reynolds, Mason, & Cardell, 2008) 17

18 Premila Manivannan NCAAA Lee and Dziuban Benson Saltsman Shelton Shelton أما Lombardi (Rist, 2008) لإلطالع أكثر يرجع إلى وثائق الهيئة الوطنية للتقويم واالعتماد األكاديمي المنشورة على موقعها: )*( 18

19 Shelton IHEP )*( ACTIONS Bate WCET Khan Frydenberg إستراتيجية ضمان Lee و Dziuban Sloan.Lacy و Lockhart CHEA )*( - Access and flexibility; C :Costs; T :Teaching and learning; I :Interactivity and user friendliness; O: Organizational Issues; N :Novelty. 19

20 Osika Kearsley و Moore Valentine و Haroff Chaney Shelton Shelton 21

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23 .1 23

24 Blackboard 24

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26 .2 % NCAAA % % 26

27 PPT 27

28 NCAAA 28

29 % % 29

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33 4. Alaugab A. M. "BENEFITS, BARRIERS, AND ATTITUDES OF SAUDI FEMALE FACULTY AND STUDENTS TOWARD ONLINE LEARNING IN HIGHER EDUCATION". Ph.D thesis, Faculty of the Graduate School of Education of the University of Kansas. (2007). 5. Alferaihi F. "The perception of undergraduate students towards utilizing online courses at King Saud University. Ohio University", ProQuest information and learning company (2003). 6. Anitsal M. M. et al, "Achieving quality enhancement program (QEP) objectives: Impact of on-line and on-ground course characteristics by undergraduate student personality traits", Academy of Educational Leadership Journal, 14, (1), (2010), PP Chapman B. F. & Henderson R. G. "E-learning quality assurance: a perspective of business teacher educators and distance learning coordinators", E-LEARNING QUALITY ASSURANCE, 1, (2010). 8. Chapman D. D. "Building an Evaluation Plan for Fully Online Degree Programs", Online Journal of Distance Learning Administration, 9, (1), (2006). 9. Dykman C. A. "Charles K. Davis Online Education Forum - Part Three: A Quality Online Educational Experience", Journal of Information Systems Education, (2008), PP Eaton K. A. et al "Assuring quality", British Dental Journal, 205 (3) (2008), PP Fresen J. W. "Quality assurance practice, in online (web Supported) learning in higher education: an exploratory study", PHD Thesis, University of Pretoria (2005). 12. Hathaway D. M. "Assessing Quality Dimensions and Elements of Online Learning Enacted in a Higher", PH.D Thesis, George Mason University, (2009). 13. Ionaşcu C. & Dorel B. A. "Model of analysis of the e-learning system quality", Revista Tinerilor Economişti (The Young Economists Journal), 1 (13), (2009), Kinkle L. M. "Case study of the University of Mississippi and its response to the growth of online institutions", Ph.D Thesis, Capella University, (2010). 15. Kwek C. L. et al "Education Quality Process Model and Its Influence on Students Perceived Service Quality", International Journal of Business and Management 5 (8), (2010). 16. Lee J. & Dziuban C. "Using quality assurance strategies for online", Educational Technology Review, 10 (2), (2002), Little B. B. "Quality Assurance for Online Nursing Courses", Journal of Nursing Education, 47 (7), (2009), PP Liu S. "Design and use of assessment tasks in online graduate courses: instructors practices, reflections, and perceptions", Indiana University. ProQuest L L C, (2008). 33

34 19. Manivannan M. & Premila K. S. "Application of Principles of Total Quality Management (TQM) In Teacher Education Institutions", Journal of College Teaching & Learning, 6, (2009). 20. McNaught C. "Quality assurance for online courses: from policy to process to improvement?" Education, (2002), PP Parscal T. "Assuring Quality in Large-Scale Online Course Development", Online Journal of Distance Learning Administration, (2010). 22. Perez-Fassano S. "Impact of teachers' online summer experience on their approaches to learning and studying and their perception of online learning", George Mason University, ProQuest LLC, (2010). 23. Rist L. R. A. "Peer Assessment of Academic Quality in Online Learning: A State College 10-Year Academic Accreditation Review", Ph. D Thesis, George Fox University, (2008). 24. Rob M. A, "The debate of online course quality in traditional universities: a case study", Issues in Information Systems, (2010), PP Rosina Smith R. et al "Synthesis of new reaserchon K-12 online learning", Learning point associates, (2005). 26. Rydzewski D. N. et al "Important Characteristics in an MBA program: The Perceptions of Online MBA students", American Journal of Business Education, (2010). 27. Shaik N. "DL-sQUAL: A Multiple-Item Scale for Measuring Service Quality of Online Distance Learning Programs", Online Journal of Distance Learning Administration, (2006). 28. Shelton K. "A Review of Paradigms for Evaluating the Quality of Online Education Programs" Online Journal of Distance Learning Administration, 4, (1), (2011). 29. Sultan P. & Wong H. Y "Service quality in higher education a review and research agenda", International Journal of Quality and Service Sciences, 2 (2), (2010). 30. Tsai A. "An Integrated e-learning Solution in Hospitals", Journal of Global Business Issues, 4 (2), (2010), PP Usoro A. & Majewski G. "Measuring Quality e-learning in Higher Education" IJGMS, 2, (2009). 32. Yang Y. & Cornelious L. F. "Preparing Instructors for Quality Online Instruction", Online Journal of Distance Learning Administration, (2005). 34