FIS Merchant Agent Referral Program. Mason Tikkanen, Agent Referral Program Manager

Transcription

1 FIS Merchant Agent Referral Program Mason Tikkanen, Agent Referral Program Manager

2 Merchant Acquiring Merchant services industry options Direct acquiring Referral program 2

3 Merchant Acquiring Industry Options Direct acquiring Financial institution owns the portfolio Has full responsibility Liability Overhead Regulatory compliance Technology offerings Training Deployment Chargebacks Pricing / profitability Account maintenance Needs to maintain / own expertise Interchange qualification Pricing strategy Technology trends / updates Fraud monitoring Combat local, regional, and national competition Sponsorship or membership into Visa / MasterCard / Discover network 3

4 With the FIS Merchant Agent Program You will: Have a no-cost, no-liability, monthly revenue stream Leverage FIS Optimize your workflow Meet the needs of your merchants 4

5 Merchant Acquiring Challenges

6 Merchant Acquiring Challenges Merchant attrition / margin compression Most important challenge Voluntary attrition As high as 26% in retail segment Card networks increasing acquirers fees Second most important challenge Increases in per transaction fee From $0.005 to $ Scheduled increases in assessments April, 2010 From 0.095% to 0.110% Increased complexity PCI-DSS compliance Pressures to comply with mandates are straining resources. Contacting merchants for compliance deadlines Explaining / ensuring completion of SAQ Updating software AND Obsolete equipment Costs for merchant-level compliance initiatives Source: Merchant Acquiring in 2010: A Preview, November, Aite Group, LLC ww.aitegroup.com 6

7 FIS Agent Referral Program No-cost, no-liability, monthly revenue stream Leverage FIS Optimize your workflow Meet the needs of your merchants 7

8 No Liability FIS Merchant Agent Program FIS Responsibilities Sales Marketing Service / support Operations / account maintenance Chargebacks Liability Risk / fraud prevention PCI compliance Underwriting Payment network regulations Equipment deployment / programming Referral Partner Responsibilities: Refer opportunities to FIS. Decide how to spend the revenue share! 8

9 Monthly Revenue Share Receive monthly income for referring business Non-interest income No expense Revenue sharing Encompasses all fees collected Transaction processing, equipment / software purchases, monthly fees, charge backs, and more Subtract hard costs Interchange, dues / assessments, processing fees, equipment expenses Merchant funds deposited to your accounts Increase deposit balances We don t compete with you for deposits! 9

10 Monthly Revenue Share Detailed revenue share reporting provided Payment amount Historical payment Information Number of new accounts boarded Merchant-level portfolio detail Name Volume Revenue share contribution PCI compliance status 10

11 Leverage FIS National coverage Merchant representatives Consultative sales approach Full salary + commission Extension of your institution Scale and volume Expertise Comprehensive suite of products Sponsorship On-line Referral System 11

12 Leverage FIS Submit and review submitted referrals online! Available 24/7/365 Accessible from anywhere Referrals sent in real-time Rapid response from FIS Comprehensive reporting View appointment history and notes Receive notice of status changes Reporting based on hierarchy of FI Region Division Financial center (Branch) Employee 12

13 Optimize Your Workflow Let FIS be your merchant expert Dedicated sales team Client presentations Consultative analysis Extension of your financial institution Dedicated relationship management Training Technical support Equipment replacement Pricing review / analysis PCI compliance Dedicated to helping grow your business portfolio Optimize your workflow Focus on primary products and services Maximize existing relationships Focus on business development New depository relationships Cross-sell services 13

14 Meet the Needs of Your Merchants NEEDS Stay competitive Manage cash flow Meet customer demands Reduce overhead Increase employee efficiency JUSTIFICATION Most of their competitors accept cards Customer satisfaction Daily deposits in credit union account Electronic payment behavior rising Streamline payment process Customers move through customers quicker Employees move on to other projects / assignments 14

15 With the FIS Merchant Agent Program You will: Have a no-cost, no-liability, monthly revenue stream Leverage FIS Optimize your workflow Meet the needs of your merchants 15

16 Questions and Answers

17 Thank You Mason Tikkanen, Agent Referral Program Manager, FIS Merchant Processing Office Cell Fax