Cardholder Lifecycle Management. Jim Sheahan, VP Card Services, FIS
|
|
- Maud Wheeler
- 8 years ago
- Views:
Transcription
1 Cardholder Lifecycle Management Jim Sheahan, VP Card Services, FIS
2 Agenda What s changed? What s the same? Opportunities Cardholder lifecycle management Acquisition strategies Activation strategies Usage strategies Retention strategies Risk management Questions and answers 2
3 What s changed? No area, aside from the mortgage industry, has seen a greater impact from the credit crisis than has the credit card industry. 3
4 What s changed? It s not just the economy CARD Act Debit card usage recently exceeded credit($ and trans): Displacing cash and check Picking up small ticket transactions Not stealing much from credit Generation Y: More comfortable with debit Very engaged in social networking and green initiatives Consumers are taking control of their money: They are more aware of the costs of credit Have been reducing debt and spending within their means More engaged in their credit score and how to improve it 4
5 What s changed? Card offer trends: More cards offered with annual fees Many offers have higher APRs Lower credit lines Small business: Same as above No protections from CARD Act Most issuers have reduced credit lines(as much as 30%), very few doing opt in Penalty pricing really tough to execute Consumers payment trends Cards first More difficult to price risk fewer cards, lower profitability 5
6 What s the same? Credit cards can still be a profitable product for financial institution. It s a mature market which means cut-throat competition. Multi product customers tend to perform better across all products. Two-thirds of cardholders surveyed said they would consider switching their primary credit card if a better feature were offered. (Source: ComScore, September 2008) 6
7 Community Financial Institution Opportunities The current economic situation has created new opportunities for community financial institution: Increased interchange New customer acquisitions Better positioning against larger institutions Stable balance sheets Increased consumer demand to do business with community financial institutions Loan origination growth This is something that community financial institutions need to capitalize on now In the area of credit cards, this means a focus on Cardholder Lifecycle Management 7
8 Cardholder Lifecycle Management 8
9 Acquisition
10 What features are important? To better understand the state of credit in the U.S., Forrester surveyed consumers who have recently opened a new credit card account. 10
11 What s important? No annual fees 57% overall Brand name I can trust 29% overall An attractive intro offer 26% Cash back rewards 23% Rewards choice 15% Other rewards, discounts, etc important 11
12 Direct Mail Direct mail solicitations are on the increase. Increased 47% in Q compared to Q3 (source Mintel Comperemedia) Industry stats for direct mail card solicitation programs result in a response rate of <.0033%. We ve experienced response rates up to 2.5%. More than 50% of direct mail solicitations include a reward offering. What s changed? 36% featured an annual fee in 2009, compared to 20% in Regulations have impacted acquisition strategies. On variable rate card offers sent during the final three months of 2009, the mean go-to APR for purchases was 13.9%, versus the average of 11.80% observed a year earlier. 12
13 Loan Origination Three important factors to consider with loan origination: Instant decisions Immediate access Identity theft protection Consider new tools FICO s CCI score(credit Capacity Index). Identification Verification (IDV) assesses whether the presented identity information on the application is accurate. Identification Authentication (IDA) a real-time, interactive solution that verifies consumers are who they say they are 13
14 Loan Origination The Web is now the preferred method for loan applications. In a recent Aite survey, 36% of new accounts were processed through the online channel. 14
15 The Small Business Opportunity is Growing Rapidly $15 Trillion global opportunity2 $5 Trillion U.S. opportunity3 27 Million U.S. small businesses1 + 20% 5 yr average annual card spend growth4 Source: 1) US Small Business Administration, 2008,; 2) Boston consulting Group, 2008;3) Dove Consulting, Migrating Small Businesses Invoice Payments from Paper to Plastic 2008and 4) Nilson Report
16 Small Business Opportunity Small Business Card Opportunity is Significant and Relatively Untapped Small Business Commercial Consumption Expenditure (CCE) 2007 Business Card Spend (6.9%) Non-Business Card Spend (93.1%) Total = $4.7T Opportunities Gain new acquisitions in a mature market Small business is the largest opportunity left in the credit card space. Increased interchange Business card will earn you increased interchange compared to consumer cards. Visa and MasterCard both have major focuses on the small business market. Source: Visa Commercial Consumption Expenditure Index; Economist Intelligence Unit (EIU) modeling and analysis, June Results include retail and wholesale intermediate inputs and are estimates only; government sources typically publish actual within two years of estimates. U.S. CCE index data sources include the Bureau of Economic Analysis (BEA) and U.S. Census Bureau, which conducts the Retail and Wholesale Trade Surveys Source for GPC Volumes : Visa Operating Certificates; Amex Earnings Supplement; The Nilson Report #909; Analysis and Calculations by Visa U.S.A. Inc. 16
17 Small Business 17
18 Small Business Credit cards are now the most common source of financing for America s smallbusiness owners. (Source: National Small Business Association survey, 2008) Nearly 50% of small-business owners identified credit cards as a source of financing that their company had used in the previous 12 months more than any other source of financing, including business earnings. Larger banks reeling in credit lines 18
19 Activation
20 Cardholder Activation Activation is key. Card carriers and activation stickers offer an excellent marketing opportunity Welcome kits can range from a simple letter and terms of agreement to an expensive, multi-component package Personal Identification Number (PIN) mailers are often driven by form and function rather than effective communication Card benefits reminder mailings reinforce the buying decision and stimulate usage Most popular reasons for non-activation: It s just my backup card. I threw it in a drawer somewhere. The rate is too high. The credit line is too small. I got a better rate on another card. 20
21 Increase Activations A compelling, rewards-based activation and retention program that will help you rebuild relationships and increase revenues Provides cardholders the needed incentive to begin and maintain use of their credit cards We ve experienced an average activation rate of 50% Cost of activation recovered within 90 days after program completion just from interchange Increased retention and broadened account relationships (40% of activated accounts continue to use their credit card a year later) 21
22 Usage
23 Increase Usage Credit cards are responsible for more than $2.5 trillion in transactions a year and are accepted at more than 24 million locations in more than 200 countries and territories. (Source: American Bankers Association, March 2009) The key to increased usage is to connect with cardholders and provide: Adequate credit limits Reinforce card security and protections Offer incentives and rewards Promote your product enhancements There is a myth that debit is displacing credit. Debit is growing significantly, but not at the expense of credit; it s at the expense of cash and check. - Chris McWilton, MasterCard president of U.S. markets 23
24 Rewards Will Increase Usage Visa says rewards cards now make up more than half of all credit cards and about 80% of money spent on a credit card. (Source: Aite Group, January 2008) Consumers say rewards are the second-most important reason for choosing to apply for a specific card, behind no annual fees and ahead of low interest rates. (Source: Aite Group survey, January 2008) More than one-third of consumers choose which card to use in order to maximize card rewards. (Source: ComScore, September 2008) What to look for in a rewards program Self-funded program with comprehensive cost analysis review Consider points, merchant funded and cash back programs Consistent cardholder experience A program that qualifies for increased interchange 24
25 Multi Product Rewards Relationship Rewards Definition Relationship Rewards is a program that rewards cardholders for the total value of their relationship beyond just a single product. Program Features Enhanced profitability of cardholders by driving increased usage of products and services Improved retention rates Competitive advantage in the marketplace 25
26 Promote your Enhancements Increase usage by promoting the availability of card enhancements Credit is the primary payment method for all travel Promote your travel insurance Promote your balance transfer program After the holidays Back-to-school Communication and awareness are often overlooked. 26
27 Retention
28 Retaining Good Cardholders Manage customer inquiries and complaints effectively Select, train and empower staff Resolve issues promptly Encourage customers to call with feedback; show you care Champion the customer not the card account sync strategies Educate customers on credit scores Implement loyalty and best customer programs Use rewards in the form of rebates, reduced rates, waived fees, value-added coupons, etc. Communicate card benefits Use distinctive card design that reflects cardholder status Actively manage credit lines and possible product upgrades Formalize an account recovery process Slow attrition with offers of price incentives, fee waivers, etc. Train staff in listening skills and communication tactics to convey key messages Send reinstatement letters supported by outbound telemarketing 28
29 Online Account Access 71% of survey respondents said they have logged into their credit card account via the Internet. (Source: ComScore, December 2009) Your online presence should: Provide 24/7/365 Decrease calls to your customer service representatives Increase cross-sell opportunities Ensure that your cardholders understand all the features and benefits you offer Provide access to personal financial management tools Make it easy for your users with single sign on ezcardinfo.com and MyCardStatement.com are the online tools provided by FIS Complimentary marketing materials to help you promote to your cardholders Visit or to access Flash demo Branch poster and table tent Web banner, statement insert and a splash page 29
30 Financial Management Tools According to a 2010 Aite survey, nearly 70% of financial institutions will put significant emphasis on offering personal financial management tools to their customers. Providing financial management tools can: Increase account balances with their primary financial institution Increase cross-sell product purchases and loyalty 30
31 Risk Management
32 Fraud is Top of Mind Card fraud is the No. 1 fear of Americans in the midst of the global financial crisis. Concern about fraud supersedes that of terrorism, computer and health viruses and personal safety. (Source: Unisys Security Index: United States, March 2009) 32
33 Risk Management Aite Group estimates that the total cost of card fraud in the U. S. $8.6 billion per year. Use encryption technologies when communicating sensitive information. Key components to help control fraud risk exposure: Fraud detection Fraud analytics Chargeback services Cardholder interaction Education and client support 33
34 Summary The landscape has changed Focus on the entire relationship Deposits are key Community and regional banks can gain ground Small business opportunities Focus on all phases of the lifecycle 34
35 Thank You Jim Sheahan
Capitalize on Business Card Opportunities. Barb Hunter, Senior Vice President Credit Card Services
Capitalize on Business Card Opportunities Barb Hunter, Senior Vice President Credit Card Services Agenda Business card landscape Business card product performance Business card strategies and features
More informationA CREDIT CARD PROGRAM CAN BE A CREDIT UNION S HIGHEST-EARNING ASSET
CSCU s payments solutions are tailored to what matters serving your members. A CREDIT CARD PROGRAM CAN BE A CREDIT UNION S HIGHEST-EARNING ASSET A Research Brief by: A Credit Card Program Can Be a Credit
More informationWe believe First Data is well positioned to take advantage of all of these trends given the breadth of our solutions and our global operating
Given recent payment data breaches, clients are increasingly demanding robust security and fraud solutions; and Financial institutions continue to outsource and leverage technology providers given their
More informationComprehensive Payment Card Solutions
Comprehensive Payment Card Solutions Services provided by The Power of Partnership Maximize Performance by Joining Two Industry-Leading Cooperatives As financial cooperatives, Corporate One Federal Credit
More informationCredit Card Services FIS CREDIT CARD SOLUTIONS
Credit Card Services FIS CREDIT CARD SOLUTIONS Move Your Credit Card Portfolio Further, Faster. For practical, profitable and visionary credit card programs, FIS offers the most impressive collection of
More informationTable of Contents The Market for Merchant Services... 1 The Basics of Payment Processing... 2 Authorization Settlement Funding... 2 Authorization...
Table of Contents The Market for Merchant Services... 1 The Basics of Payment Processing... 2 Authorization Settlement Funding... 2 Authorization... 2 Settlement... 2 Funding... 2 Credit Card Processing
More informationYour Bank + Elan Financial Services =
Your Bank + Elan Financial Services = Credit Card Issuing Alliance Leveraging the power of your brand. Strengthening your suite of credit card products. Partnership for your success. Collaborative Partnership
More informationThe Online Payment Process
Bank of Valletta Insert Title of Presentation The Online Payment Process Ray Bezzina Agenda Is there the need for me to go online? What do I stand to gain if I go online? What do I stand to lose if I do
More informationInside the Mobile Wallet: What It Means for Merchants and Card Issuers
Inside the Mobile Wallet: What It Means for Merchants and Card Issuers Welcome to the age of Universal Commerce commerce that is integrated, personalized, secure, open, and smart. The lines between in-store
More informationCredit cards explained
Credit cards explained What is a credit card? As its name suggests, a credit card lets you buy things on credit meaning that you don t need to have the money upfront to pay for your purchases. If large,
More informationAnnual Analysis Card Payments
Annual Analysis Card Payments Cards and Transactions February 2014 With an expected GDP growth of 0.5% and an almost 1% decline in consumption, analysts define 2013 as a year of feeble economic recovery
More informationIntegrated Marketing Community
Integrated Marketing Community Omnichannel Strategies in the Financial Sector Margot Vaughan, MasterCard We will be starting at the top of the hour. You will not hear anything until we start. Integrated
More informationVisa Consulting and Analytics
Visa Consulting and Analytics Issuer Acquirer Retailer Analytics and Information services: Issuer menu Issuers - Visa data driven insights We are in a unique position to inform our clients about performance
More informationHow To Change A Bank Card To A Debit Card
The Evolution of EFT Networks from ATMs to New On-Line Debit Payment Products * Stan Sienkiewicz April 2002 Summary: On June 15, 2001, the Payment Cards Center of the Federal Reserve Bank of Philadelphia
More informationIntroduction to Bankcard Basics
Introduction to Bankcard Basics Global Vision Group August 2006 Page -1- Contents Topic Background The Players Transaction Authorization and Settlement Types of Card Products & Competition Credit Decision
More informationIn Search of Credit Card Profitability: Finding and Retaining the Most Valuable Bank Card Customers
In Search of Credit Card Profitability: Finding and Retaining the Most Valuable Bank Card Customers Analyst Author: Dennis Moroney Research Director, Bank Cards June 7, 2010 Reference # V63:16K TowerGroup
More informationHow to Talk to Vendors about Accepting Card Payments
How to Talk to Vendors about Accepting Card Payments Presented by: David Nakagawa Maureen Sudbay Kristen Bolden Visa Overview 14,600 Financial institution clients 1 2.2 billion Visa cards (as of June 30,
More informationBilling & Payment Options Driving Customers Paperless
Billing & Payment Options Driving Customers Paperless Billing and payment options for customers have grown considerably in the last 5 to 10 years. Bill presentment has expanded from paper bills delivered
More informationTransPromo The New Communications Tool for Optimizing Cross-Selling Campaigns
Brian Paulson Vice President, FIS Payment Output Solutions 800.822.6758 The payments industry is undergoing historic change due to emerging technologies, deregulation and financial market innovation. For
More informationDeveloping a Credit Card Strategy Leveraging Big Data
Elan Financial Services 2014 Developing a Credit Card Strategy Leveraging Big Data Big data presents great opportunity for targeting and incentivizing customers with valuble card offers. By Elan Financial
More informationOptimizing the Value of the Commercial Web Channel
Optimizing the Value of the Commercial Web Channel April 13, 2011 PRESENTED BY: Jacob Nygren, CTP 2011 Treasury Strategies, Inc. All rights reserved. Agenda 1. Assessing the Landscape 2. Three Key Ideas
More informationPRACTICAL MONEY GUIDES DEBIT CARD BASICS. What you need to know about using your debit card
PRACTICAL MONEY GUIDES DEBIT CARD BASICS What you need to know about using your debit card MONEY IN THE BANK If credit cards mean pay later, debit cards mean pay now. These cards are issued by your bank,
More informationCredit Card Surcharge Rules & Fee Reductions. September 17, 2014 Matt Fluegge Vantiv
Credit Card Surcharge Rules & Fee Reductions September 17, 2014 Matt Fluegge Vantiv B2B Trends Surcharging Rules Reducing Fees Impact New Interchange Rates 10/18/14 EFT s: Electronic Funds Transfer types
More informationUnderstand the Business Impact of EMV Chip Cards
Understand the Business Impact of EMV Chip Cards 3 What About Mail/Telephone Order and ecommerce? 3 What Is EMV 3 How Chip Cards Work 3 Contactless Technology 4 Background: Behind the Curve 4 Liability
More informationMaximizing the value of payment cards. Panel Discussion 1 April 2004
Maximizing the value of payment cards Panel Discussion 1 April 2004 This presentation will introduce our firm and provide some context to our panel discussion > Edgar, Dunn & Company (EDC) was founded
More informationATM Channel Management
Hosted by: Presented by: ATM Channel Management Agenda Introduction Marketing at the ATM ATM Availability Management Software Deployment Future of Channel Management Q & A Introduction ATM Channel Management
More informationU.S. Bank. U.S. Bank Chip Card FAQs for Program Administrators. In this guide you will find: Explaining Chip Card Technology (EMV)
U.S. Bank U.S. Bank Chip Card FAQs for Program Administrators Here are some frequently asked questions Program Administrators have about the replacement of U.S. Bank commercial cards with new chip-enabled
More informationUsing Credit to Your Advantage Credit Cards and Loans Participant Guide
Hands on Banking Using Credit to Your Advantage The Hands on Banking program is a free public service provided by Wells Fargo. You may also access the program anytime at www.handsonbanking.org & www.elfuturoentusmanos.org
More informationHOW ISSUERS CAN GET, KEEP, AND GROW THE OMNICHANNEL CUSTOMER
HOW ISSUERS CAN GET, KEEP, AND GROW THE OMNICHANNEL CUSTOMER New approaches to direct marketing techniques have become a key component of the acquisition and retention mix BY MARGOT VAUGHAN When it comes
More informationThe future of credit card distribution
28 McKinsey on Payments September 2013 The future of credit card distribution The Smiths, a retiree couple, live in Chicago. For the past 20 years or so they have enjoyed the benefits of cash back and
More informationMatters relating to credit card interest rates Submission 23
- Matters relating to credit card interest rates Contents 1. INTRODUCTION 2 2. CUSTOMER EXPERIENCE 2 3. UNDERSTANDING THE PRODUCT 4 4. COMPETITION IN THE CREDIT CARD MARKET 5 5. COST OF PROVIDING CREDIT
More informationCredit/Debit Card Processing Requirements and Best Practices. Adele Honeyman Oregon State Treasury Training Specialist
Credit/Debit Card Processing Requirements and Best Practices Adele Honeyman Oregon State Treasury Training Specialist 1 What? What do I need to know about excepting credit cards? Who s involved, how it
More informationChargebacks: Another Payment Card Acceptance Cost for Merchants
Chargebacks: Another Payment Card Acceptance Cost for Merchants Fumiko Hayashi, Zach Markiewicz, and Richard J. Sullivan January 216 RWP 16-1 http://dx.doi.org/1.18651/rwp216-1 Chargebacks: Another Payment
More informationThe credit card industry in China The rise of a national champion and challenges for the future
Student Research Projects/Outputs No.040 The credit card industry in China The rise of a national champion and challenges for the future Javier L Santomá Vilaclara MBA 2009 China Europe International Business
More informationCredit vs. Debit: The Network Perspective
July 25, 2010 Credit vs. Debit: The Network Perspective Richard Santoro, Vice President, Government Affairs MasterCard Worldwide 1 Overview Origins of Payment Cards Four-Party Payment System Model Anatomy
More informationCIBC TELUS Rewards Visa * Card
YOUR BENEFITS GUIDE Welcome to your CIBC TELUS Rewards Visa * Card YOUR BENEFITS GUIDE BENEFITS AT A GLANCE Thank You for Choosing the CIBC TELUS Rewards Visa Card 1 How to Earn 2 How to Redeem 2 Go Paperless
More informationCredit Card Processing Buyer's Guide By the purchasing experts at BuyerZone
Introduction When Western Union first gave charge cards to their best customers in 1914, no one would have guessed that over $2.56 trillion would be charged in the U.S. alone in 2008. As ubiquitous as
More informationPRACTICAL MONEY GUIDES CREDIT CARD BASICS. What you need to know about managing your credit cards
PRACTICAL MONEY GUIDES CREDIT CARD BASICS What you need to know about managing your credit cards TAKE CHARGE WHEN YOU CHARGE Credit cards can be powerful financial tools for you and your family, and as
More informationFIS Active Analytics Suite. Delivering Segmentation-driven Digital Marketing, Merchant Offers
FIS Active Analytics Suite Delivering Segmentation-driven Digital Marketing, Merchant Offers Price Optimization and Risk Management Performance Analysis The FIS Active Analytics Suite helps financial institutions
More informationOnline Credit Card Report
Measuring the digital world. TM Online Credit Card Report April 2011 FOR FURTHER INFORMATION, PLEASE CONTACT: Sarah Lenart comscore, Inc. (703) 234 8689 slenart@comscore.com Stephanie Houck comscore, Inc.
More informationDeploying Insights from Online Banking Analytics in Incremental Innovation
Universal Banking Solution System Integration Consulting Business Process Outsourcing The relevance of online analytics to banking In its 2010 report on the state of online banking in the United States,
More informationUpdates on Credit Card Surcharging and Acceptance. Matt Fluegge, Ron Clifford, Scott Blakeley, Brad Boe June 14, 2016 9:00 am Session Number 25042
Updates on Credit Card Surcharging and Acceptance Matt Fluegge, Ron Clifford, Scott Blakeley, Brad Boe June 14, 2016 9:00 am Session Number 25042 Updates on Credit Card Surcharging and Acceptance June
More informationMarketing Services. Checking Account Acquisition Campaign
Advisors Plus Checking Acquisition Campaign Sends Pen Air s Membership and Account Growth Soaring Overview Client Profile Pen Air Federal Credit Union was chartered in 1936 to serve military and civil
More informationDrive action at each stage of the customer life cycle OUTPUT SOLUTIONS FIT FOR THE ENTIRE CUSTOMER LIFE CYCLE
Solutions Overview OUTPUT SOLUTIONS FIT FOR THE ENTIRE CUSTOMER LIFE CYCLE Enhace one-to-one marketing Manage complexity Reduce costs Drive action at each stage of the customer life cycle with personalized
More informationBILL PAY MARKETING RESOURCE GUIDE FOR BILLERS
BILL PAY MARKETING RESOURCE GUIDE FOR BILLERS LOWER COSTS. INCREASED LOYALTY. ENHANCED CUSTOMER SATISFACTION. Visa Bill Pay can help provide tangible benefits for your business and your customers. By implementing
More informationCapital Markets Day Athens, 16 January 2006 ALPHA. Retail Banking. G. Aronis Senior Manager, Retail Banking
Capital Markets Day Athens, 16 January 2006 ALPHA BANΚ Retail Banking G. Aronis Senior Manager, Retail Banking Contents: page Retail Banking at a Glance 3 Strategic Emphasis on Retail Banking 4 Household
More informationIncreasing Your Bank s Profitability. David Mendoza Senior Business Consultant Sales and Service Solutions FIS
Increasing Your Bank s Profitability David Mendoza Senior Business Consultant Sales and Service Solutions FIS Market Challenges Bank revenues are under pressure Reg E overdraft amendment / Durbin amendment
More informationAmaZing Cash FAQs. About the Program
AmaZing Cash FAQs About the Program 1. How does the AmaZing Cash program work? The AmaZing Cash program comes automatically with the AmaZing Cash Credit Card and the AmaZing Cash Signature Card. It is
More informationMobile Wallet Platform. Next generation mobile wallet solution
Mobile Wallet Platform Next generation mobile wallet solution Introduction to mwallet / Mobile Wallet Mobile Wallet Account is just like a Bank Account User s money lies with the Mobile Wallet Operator
More informationFirst Citizens' Federal Credit Union 200 Mill Road, Suite 100 PO Box 270 Fairhaven, MA 02719 508-999-1341 www.firstcitizens.org
First Citizens' Federal Credit Union 200 Mill Road, Suite 100 PO Box 270 508-999-1341 www.firstcitizens.org YOUR RIGHTS AND RESPONSIBILITIES ELECTRONIC FUND TRANSFER DISCLOSURE For purposes of this disclosure
More informationEMV FAQs. Contact us at: CS@VancoPayments.com. Visit us online: VancoPayments.com
EMV FAQs Contact us at: CS@VancoPayments.com Visit us online: VancoPayments.com What are the benefits of EMV cards to merchants and consumers? What is EMV? The acronym EMV stands for an organization formed
More informationCREDIT PROCESSING. First Data takes you beyond with Credit solutions designed to meet the ever-evolving needs of your customers.
CREDIT PROCESSING First Data takes you beyond with Credit solutions designed to meet the ever-evolving needs of your customers. Enabling innovative solutions through strategic alliances HOW WILL YOU GO
More informationCITGO CHIP & MOBILE TM. Quick-Start Guide YOUR CUSTOMERS. are
CITGO CHIP & MOBILE TM Quick-Start Guide are YOUR CUSTOMERS EMV CHIP CARD This... plus this... MOBILE PAYMENTS 1 Equals Success GET AHEAD FOR YOUR CUSTOMERS STAY AHEAD FOR YOUR BUSINESS. Fast Convenient
More informationManaging Director s Operational Review
INTRODUCTION Kazuhide KAMITANI Managing Director On behalf of the Board of Directors, I am pleased to present to you the Annual Report of the Company for the year ended 20th February 2001. Last year was
More informationAmaZing Cash FAQs. About the Program
AmaZing Cash FAQs About the Program 1. How does the AmaZing Cash program work? The AmaZing Cash program comes automatically with the AmaZing Cash Credit Card and the AmaZing Cash Signature Card. You earn
More informationMerchant Options for Lowering Payment Costs
Merchant Options for Lowering Payment Costs 2012 First Data Corporation. All trademarks, service marks and trade names referenced in this material are the property of their respective owners. Introduction
More informationSPEED. A Competitive Advantage In Restaurant Services What it means and how technology provides it. Presented by
SPEED A Competitive Advantage In Restaurant Services What it means and how technology provides it Presented by NOTE: GO software is now Verifone, Inc. Speed rules! There are 277,208 fast-food outlets from
More informationIntroducing the Credit Card
Introducing the Credit Card This program was designed with high school students in mind. It goes over everything you need to know before you get your first credit card so you can manage it wisely.» Key
More informationReport to the Congress on the Profitability of Credit Card Operations of Depository Institutions
BOARD OF GOVERNORS OF THE FEDERAL RESERVE SYSTEM Report to the Congress on the Profitability of Credit Card Operations of Depository Institutions Submitted to the Congress pursuant to section 8 of the
More informationTake Charge of Credit Cards Note Taking Guide
2.4.1.L1 Note taking guide Take Charge of Credit Cards Note Taking Guide Total Points Earned Total Points Possible Percentage What is credit? A credit card is a form of credit! What is interest? What is
More informationMerchant Account Service
QuickBooks Online Edition Feature Guide Merchant Account Service C o n t e n t s Introduction............................. 2 What is a merchant account?.................. 2 What types of credit cards can
More information537 G St., Suite 201, Eureka, CA 95501 www.eurekapayments.com
I. Costs of Merchant Processing. This paper provides an overview of the cost drivers for merchant processing; describes how merchant processors categorize merchants and defines the most common types of
More informationu.s. bank focus card Frequently Asked Questions The Focus Card What is the Focus Card? How does the Focus Card work?
Frequently Asked Questions What is the Focus Card? The Focus Card is a reloadable, prepaid debit card issued by U.S. Bank. It provides an electronic option for receiving your pay. It is not a credit card,
More informationThe CRM that Defines Innovation. Bill Armistead, Product Sales Specialist CONNECTIONS
The CRM that Defines Innovation Bill Armistead, Product Sales Specialist CONNECTIONS The CRM that Defines Innovation What is CONNECTIONS? CRM (Customer Relationship Management) Enterprise-wide, web-based,
More informationWhat is EMV? What is different?
U.S. consumers are receiving new debit and credit cards with embedded chip technology that better stores and protects cardholder information. These new chip cards are part of the new card standard, Europay,
More informationIntevacon Fleet Card Solutions, LLC
Intevacon Fleet Card Solutions, LLC Intevacon Fleet Card Program We are a software company specializing in fleet card processing. The Intevacon system is intelligently designed to allow petroleum marketers
More informationStatement for the Record. On Behalf of the AMERICAN BANKERS ASSOCIATION. Before the. Antitrust Tax Force. Committee on the Judiciary
Statement for the Record On Behalf of the AMERICAN BANKERS ASSOCIATION Before the Antitrust Tax Force Committee on the Judiciary United States House of Representatives May 15, 2008 Statement for the Record
More informationCASE STUDY CARDS: DRIVING PROFITABLE GROWTH
CASE STUDY CARDS: DRIVING PROFITABLE GROWTH Executive Summary Business Situation Mid-size Retail Bank in the Middle East Retail Portfolio consisting of Credit Cards and Personal Loans Relatively small
More informationCustomer Engagement Solution
Solution Overview Customer Engagement Solution Improved One-to-One Marketing Channel Optimization Easy-to- Measure ROI Regulatory Compliance Simple End-to-End Solutions for Targeting and Executing the
More informationVisa Business Issuer Platform Overview. Help business customers on their journey to success
Visa Business Issuer Platform Overview Help business customers on their journey to success 1 Get big ideas for your small business portfolio. Now is the time to make your Visa Business portfolio work harder
More informationDear Valued Merchant,
Dear Valued Merchant, Welcome to Central Payment thank you for becoming our client. We are committed to providing our merchants with outstanding customer service and superior products. It is our company
More informationCredit vs. Debit National Conference of State Legislators. Jean Ann Fox Director of Financial Services Consumer Federation of America
Credit vs. Debit National Conference of State Legislators Jean Ann Fox Director of Financial Services Consumer Federation of America Plastic Payments Debit Cards Pay Me Now Paid from funds in an account
More informationto Know About Credit, but Were Afraid to Ask
Everything You Ever Wanted to Know About Credit, but Were Afraid to Ask What is Credit? Confidence in a purchaser's s ability and intention to pay, displayed by entrusting the buyer with goods or services
More informationRamón Tellaeche Santander Cards
Ramón Tellaeche Santander Cards Disclaimer Banco Santander, S.A. ("Santander") cautions that this presentation contains forward-looking statements. These forward-looking statements are found in various
More informationMarketing Services. Credit Card Consulting
Marketing Services Credit Card Consulting AmeriCU Credit Union Executes Targeted Marketing Using In- Depth Analysis Overview Client Profile AmeriCU Credit Union was first chartered in 1951, as the Griffiss
More informationPrepaid Cards. An alternative to credit and debit cards. When choosing how to pay for their purchases, consumers have many options.
General-purpose reloadable prepaid cards Prepaid Cards An alternative to credit and debit cards When choosing how to pay for their purchases, consumers have many options. Cash, check, debit and credit
More informationThe Profitability of Credit Card Operations of Depository Institutions
The Profitability of Credit Card Operations of Depository Institutions An Annual Report by the Board of Governors of the Federal Reserve System, submitted to the Congress pursuant to Section 8 of the Fair
More informationInquiry into matters relating to Credit Card interest rates
Committee Secretary 15 August 2015 Senate Standing Committees on Economics PO Box 6100 Parliament House Canberra ACT 2600 Inquiry into matters relating to Credit Card interest rates The Westpac Group thanks
More informationCREDIT CARD MARKET SIMULATION: QUANTIFYING THE IMPACT OF CHANGE LEADS TO DRAMATIC STRATEGIC INNOVATION
CREDIT CARD MARKET SIMULATION: QUANTIFYING THE IMPACT OF CHANGE LEADS TO DRAMATIC STRATEGIC INNOVATION Tuesday, November 19, 2013 Presented by: David Starr, Sharon Els, PA Consulting Group Hosted by: Steve
More informationConcept of Debit Card as a means of payments in Malaysia. The acceptance of electronic payment systems among Malaysian consumers
CHAPTER 1: INTRODUCTION DEBIT CARDS IN MALAYSIA Concept of Debit Card as a means of payments in Malaysia The acceptance of electronic payment systems among Malaysian consumers has increased from year to
More informationWhat Small Business Wants from Banking & Payments. Paul McAdam, SVP, Research & Thought Leadership Gail Angel, SVP, Commercial Treasury Services
What Small Business Wants from Banking & Payments Paul McAdam, SVP, Research & Thought Leadership Gail Angel, SVP, Commercial Treasury Services What Small Business Wants from Banking & Payments Research
More informationThe Role of Instant Card Issuance in Customer Satisfaction and Use
Point of View The Role of Instant Card Issuance in Customer Satisfaction and Use Instant issuance is quickly gaining popularity in today s card marketplace. Instant issue cards are available from several
More informationAn Education in Merchant Processing
An Education in Merchant Processing Presented by: Michael Mintz COO - AMG Payment Solutions Today s Agenda Introduction and Background Important Industry Terms The Electronic Payment Process Interchange
More informationVirginia Tax Refund Debit Card Frequently Asked Questions for the Virginia Banking Community
Virginia Tax Refund Debit Card Frequently Asked Questions for the Virginia Banking Community Background and Scope Effective January 2013, tax refunds will be issued through a direct bank deposit or through
More informationModernization of Bank s Payment Systems: Transformation, Not Just Renovation. Electra Consumer Payment Services Hub
Modernization of Bank s Payment Systems: Transformation, Not Just Renovation Electra Consumer Payment Services Hub Agenda Payment Industry Trends Opportunities for Banks What is Consumer Payment Services
More informationStrengthening the Core
Strengthening the Core A Practical Approach to Increasing Checking Account and Debit Card Profitability in a Rebounding Economy By Ben Colvin Profit from Our Perspective Strengthening the Core As the world
More informationEMV's Role in reducing Payment Risks: a Multi-Layered Approach
EMV's Role in reducing Payment Risks: a Multi-Layered Approach April 24, 2013 Agenda EMV Rationale Why is this worth the effort? Guides how we implement it EMV Vulnerability at the POS EMV Impact on CNP
More informationChanging E-Commerce Trends
Changing E-Commerce Trends E-Commerce trends that will change the way of shopping E-commerce came to existence more than two decades ago. It is still going strong. As per emarketer, worldwide e-commerce
More informationSending money abroad. Plain text guide
Sending money abroad Plain text guide Contents Introduction 2 Ways to make international payments 3 Commonly asked questions 5 What is the cost to me of sending money abroad? 5 What is the cost to the
More informationDrive Profitable Growth from Business Cards
An EMI Industry Intelligence Report Taking Early Advantage of the Business Turnaround to Drive Profitable Growth from Business Cards By: Campbell Edlund and Mark Ronan The recent financial crisis devastated
More informationFAQ Credit Card (PIN & PAY)
FAQ Credit Card (PIN & PAY) Communication 1. When would communication go out to customers on the implementation? We are in the midst of preparing notification/letter to Cardhoder on the implementation
More informationEMP's vision is to be the leading electronic payments processing company in the emerging markets of Africa and the Middle East.
EMP's vision is to be the leading electronic payments processing company in the emerging markets of Africa and the Middle East. EMP's mission is to be at the forefront of the region's electronic payments
More informationHow Multi-Pay Tokens Can Reduce Security Risks and the PCI Compliance Burden for ecommerce Merchants
How Multi-Pay Tokens Can Reduce Security Risks and the PCI Compliance Burden for ecommerce Merchants 2012 First Data Corporation. All trademarks, service marks and trade names referenced in this material
More informationPayment card rewards programs have become increasingly popular
Do U.S. Consumers Really Benefit from Payment Card Rewards? By Fumiko Hayashi Payment card rewards programs have become increasingly popular in the United States. Nearly all large credit card issuers offer
More informationVisaNet. The technology behind Visa
VisaNet The technology behind Visa Fifty years ago, Visa had a vision: To provide consumers, businesses and governments around the world with a better form of payment. The technology behind this vision
More informationINSTANT FINANCIAL CARD ISSUANCE
INSTANT FINANCIAL CARD ISSUANCE Optimizing card programs to appeal to today s consumers By Ron Zanotti Senior Vice President Instant Issuance Solutions Datacard Group ABSTRACT The U.S. financial crisis
More informationDeposit and Loan Online Account Acquisition. Lynn Jordan, ebanking Product Line Manager Kris Frantzen, Lending Product Manager
Deposit and Loan Online Account Acquisition Lynn Jordan, ebanking Product Line Manager Kris Frantzen, Lending Product Manager Agenda The market opportunity trends in online channel Product and marketing
More informationCredit Card Market Study Interim Report: Annex 5 Firm business model analysis
MS14/6.2: Annex 5 Market Study business model analysis November 2015 Introduction 1. This annex summarises issuers approach to evaluating profitability, as well as a summary of the role of affinity and
More informationCredit Cards, Loans, and Debt
Credit Cards, Loans, and Debt 1 CREDIT CARDS, LOANS, AND DEBT PRE-READING QUESTIONS 1. Do you have any credit cards? Which ones? 2. How often do you use your credit cards? What do you buy with them? 3.
More informationImproving Small Business Payments Processing
Improving Small Business Payments Processing ASBDC State Directors Conference March 19, 2012 Claudia Swendseid Senior Vice President Federal Reserve Bank of Minneapolis 2012 Federal Reserve Bank of Minneapolis.
More information