Medical Assisting. CIP Code: McCann Technical School 70 Hodges Cross Road North Adams, MA 01247

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1 CIP Code: McCann Technical School 70 Hodges Cross Road North Adams, MA Terry LeClair, MA, AS Program Coordinator/ Instructor February 9,

2 Program Philosophy The educational philosophy of McCann Technical School is to create a learning organization of school and community leaders, teachers, parents, and students that sustains a culture of continuous improvement through the use of student assessment and program evaluation. School community members will create a learning environment that motivates and actively engages all students in mastering rigorous academic and technical curricula. Accept nothing less than accountable, high quality academic and technical student performance. Actively participate in professional development activities that advance professional and organizational goals, develop educational leadership, and honor accomplishments. Provide academic and career/technical education that is aligned to state and national standards and relevant to business and industry. Strengthen partnerships and alliances with business, industry, and higher education. The goal of the Program at McCann Technical School is to prepare entry-level medical assistants in the cognitive (knowledge), psychomotor (skill). and affective (behaviors) learning domains. Program Description Assistants are allied health professionals who work in physician s offices or health care facilities performing both business administration and clinical medical office skills. Business aspects of the program of instruction include correspondence, medical records management, insurance coding and billing, appointment scheduling, and medical transcription. Clinical aspects of study include preparation of the patient for and assisting with the physical examination and treatment, measurement of vital signs, patient education, preparation and administration of medication, performing laboratory testing and procedures including blood drawing, spirometry, and performing electrocardiography. The program is accredited by New England Association of Schools and Colleges (NEASC) and the Commission on Accreditation of Allied Health Education Programs (CAAHEP) ( upon the recommendation of the Education Review Board (MAERB). Commission on Accreditation of Allied Health Education Programs 1361 Park Street Clearwater, FL McCann graduates are eligible for the National AAMA Certification Examination. Students who successfully complete the Program and certification may receive 32 credits toward and Associate Degree in Health Science from Berkshire Community College. 2

3 Program Syllabus The program begins in September with graduation in early June. The program has a fall and spring semester. The theoretical portion of the fall semester includes medical assisting I, medical terminology, anatomy and physiology, medical social science (microbiology, pharmacology, occupational relations, CPR and first responder),document processing for microcomputers, medical office administration I, and computer applications I. The spring semester includes medical assisting II, medical office administration II, computer applications II, and law, ethics, and bioethics. Students will also complete a supervised 240 hour externship/practicum before graduation. There is no remuneration for the externship. The McCann Technical School program is accredited by the Commission on Accreditation of Allied Health Education Programs ( upon the recommendation of the Education Review Board (MAERB) Commission on Accreditation of Allied Health Education Programs 1361 Park Street Clearwater, FL In compliance with the standards set forth by the Commission on Accreditation of Allied Health Educational Programs (CAAHEP). McCann focuses on the Outcome Based Assessment tools for each student. Resource assessment tools include employer surveys, graduate surveys, job placement, and national certification achievement results. The results are reported annually. The Education Review Board has revised the Educational Competencies for the Assistant bringing competencies into agreement with the entry-level skills of a medical assistant. These competencies are identified in the 2008 Standards and Guidelines for Educational Programs. The 2008 Standards identify 128 tasks as entry level competencies, determined through an occupational analysis. The 2008 Standards also identifies 5 academic subject areas that include 11 content pathways that incorporate the cognitive knowledge in performance of the psychomotor and affective domains of an entry-level medical assistant. The individual course syllabi are as follows: 3

4 MA101 ANATOMY & PHYSIOLOGY 3 Credits Fall Semester INSTRUCTOR: Terry LeClair, MA METHODOLOGY: LECTURE AND DEMONSTRATION COURSE DESCRIPTION: This course is designed to provide accurate information about the structure and function of the human body. It is planned for the student who is pursuing career in allied health fields with a minimal background in the physical and biological sciences. TEXTS: HOLE S ESSENTIALS OF HUMAN ANATOMY & PHYSIOLOGY, 10 th Edition, Shier, Butler, & Lewis, WCB/McGraw-Hill, THE LANGUAGE OF MEDICINE, 9 th edition, Chabner, Saunder/Elsevier, COURSE OBJECTIVES: 1. Demonstrate knowledge of the structure and function of the human body. 2. Describe the levels of organization of the human body: atom, molecule, macromolecule, cell, tissue, organ, organ system, and organism. 3. Describe the relationship between chemistry and physiology. 4. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 5. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 6. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. COURSE CONTENT: Intro to Anatomy & Physiology Chapter 1: pp1-21 The Chemical Basis of Life Chapter 2: pp30-48 Cells Chapter 3: pp Cellular Metabolism Chapter 4: pp74-90 Tissues Chapter 5: pp Skin and Integumentary System Chapter 6:pp Skeletal System Chapter 7: pp Muscular System Chapter 8: pp Digestive System Chapter 15:pp Respiratory System Chapter 16: pp

5 Cardiovascular System Chapter 13: pp Reproductive System Chapter 19: pp Lymphatic System/Immunity Chapter 14: pp Blood Chapter 12: pp Nervous System: Chapter 9: pp Special Senses: The Eye and Ear Chapter 10: pp Urinary System: Chapter 17: pp Endocrine System Chapter 11: pp OUTCOMES MEASUREMENT: Grades will be based on the following factors. Exams including final exam 50% Homework & Quizzes 40% Class participation/attendance 10% Passing grade for the course is 76 SPECIAL INSTRUCTIONS: Exams will be announced, usually at the end of each chapter Quizzes may be unannounced and occur at anytime Students will have 1 week to make up exams and quizzes. Homework assignments will be announced and will be due as instructed Late assignments will lose 5 points each day. ATTENDANCE: Attendance at all classes is mandatory. 5

6 MA 105 DOCUMENT PROCESSING FOR MICROCOMPUTERS CREDITS: INSTRUCTOR: 3 Credits Tammy Clark, CMA METHODOLOGY: Lecture with Demonstration COURSE DESCRIPTION: The purpose of this course is to introduce the student to basic keyboarding and word processing skills. The course will help the student develop keyboarding technique, accuracy and speed. Word processing applications include formatting letters and envelopes, tables, reports, business and medical forms, and memorandums. TEXT: LEARNING KEYBOARDING & WORD PROCESSING WITH MICROSOFT WORD 2000, Cynthia Belis and Shirley Dembo, DDC Publishing, 2000 COURSE OBJECTIVES. ADMINISTRATIVE PROCEDURES FOR MEDICAL ASSISTING, Booth, et al.; McGraw Hill Demonstrate knowledge of Windows XP using menus, toolbars, and Open Office. 2. Develop keyboard technique, speed and accuracy through keyboarding practice drills using the touch typing method 3. Demonstrate ability to create documents using word processing software. 4. Demonstrate ability to edit documents using word processing software. 5. Demonstrate ability to proofread and print documents. 6. Demonstrate ability to format business letters and envelopes, reports, medical and business forms, memorandums and tables. 7. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 8. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 9. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. 6

7 COURSE CONTENT: Time will be used to develop speed and accuracy. Additional drill work in the skillbuilding lessons will be assigned. 1 and 3-minute timed tests will be given. Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Introduction to Windows Operating System and Word 2000, Home Row Keys Belis and Dembo, Lessons 1, pp Administrative Procedures for - Booth, et al, Chapter 6- Using Computers in the Office, pp F-J keys and reaches and Microsoft Word Document Basics Belis and Dembo, Lessons 2-3, pp F-J, D-K Keys and Reaches and Creating, Printing, and Saving Documents, Belis and Dembo, Lessons 4 5, pp S-LKeys and Reaches and Using Basic Formatting Techniques Belis and Dembo Lessons 6-7, pp A - ; keys and reaches and Enhancing Documents Belis and Dembo, Lessons 8 11, pp Alphabet Keyboard Drills and Formatting Documents Belis and Dembo, Lessons 12 14, pp Alphabet Keyboard Drills. and Formatting Documents Belis and Dembo, Lessons 15 18, pp Alphabet Keyboard Drills and Working With Tables and Templates Belis and Dembo, Lesson 33 36, pp Alphabet Keyboard Drills and Formatting Reports, Memorandums, and Letters/Word Art & Graphics Belis and Dembo, Lessons 36-38, pp Administrative Procedures for -Booth, et al, Chapter 7-Managing Correspondence and Mail, pp *Lesson 40 on the CD will be used to enhance keyboarding drills. NOTE: Word processing tests will consist of theory and application problems. Timed tests will follow standard requirements of one error per minute allowed. Bonus and penalty points will be added or subtracted based on number of errors. Concepts of Communication: Compose professional/business letters 7

8 OUTCOMES MEASUREMENT: Hour exams 30% Application projects/quizzes/homework 30% Timed tests for speed and accuracy 20% Technique 10% Class Participation 10% Passing grade for the course is 76 SPECIAL INSTRUCTIONS: All assignments are due on the scheduled day. Late assignments will be reduced by 5 points each day late. Students will have 1 week to make up tests and quizzes. ATTENDANCE: Mandatory at all classes. 8

9 MA 107 COMPUTER APPLICATIONS I Course Syllabus Fall Semester--3 Credits Instructor: Tammy Clark, CMA METHODOLOGY: Lecture with Demonstration COURSE DESCRIPTION: This course is designed to develop computer skills for the medical office. Using the computer, transcription machines and word processing software, the student will complete medical reports and correspondence. TEXTS: LEARNING KEYBOARDING & WORD PROCESSING WITH MICROSOFT WORD 2000, Cynthia Belis, Shirley Dembo, DDC Publishing, ADMINISTRATIVE PROCEDURES FOR MEDICAL ASSISTING, Booth, et al., McGraw Hill, 2011, Text MEDICAL TYPING AND TRANSCRIBING TECHNIQUES AND PROCEDURES, Sixth Edition, Diehl. Saunders Elsevier, TABER S CYCLOPEDIC MEDICAL DICTIONARY, 21th Edition, F. A. Davis Company, PERFORMANCE OBJECTIVES: 1. Demonstrate ability to format medical correspondence, medical history and physical reports, other medical reports using word processing software. 2. Demonstrate ability to use graphics to enhance documents. 3. Demonstrate ability to merge documents using word processing software. 4. Demonstrate ability to proofread medical documents. 5. Demonstrate ability to write and format business letters and envelopes. 6. Demonstrate the ability to punctuate correspondence correctly. 7. Demonstrate ability to identify and format medical documents. 8. Demonstrate on understanding of mail services and postal requirements. 9. Use transcription machine to complete medical correspondence and medical reports. 9

10 10. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 11. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 12. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. GENERAL COMPETENCIES: PROFESSIONAL COMMUNICATIONS Respond to and initiate written communications Perform routine maintenance of administrative and clinical equipment COURSE CONTENT: Managing Correspondence and Mail Ramutkowski, et. al, Chapter 7, Text, pp ; Workbook. Punctuation Diehl, Chapter 3, pp Capitalization Diehl, Chapter 4, pp Transcribing Numbers, Figures, and Abbreviations Diehl Chapter 5, pp Letter Transcription Diehl Chapter 6, pp Preparation of Correspondence Diehl, Chapter 6, pp Letters Audio Tape Preparation of History and Physical Diehl, Chapter 12, pp History/Physicals Audio Tape Preparation of Miscellaneous Reports Diehl, Chapter 13, pp Miscellaneous Reports Audio Tape Merging Documents Teacher Developed Applications Project 10

11 OUTCOMES MEASUREMENT Hour exams 40% Projects/Classwork 20% Homework/Quiz 20% Attendance/class participation 10% Passing grade for the course is 76 ATTENDANCE: Mandatory at all classes SPECIAL INSTRUCTIONS: Quizzes and exams as announced. Homework assignments due as announced Late assignments-5 points deducted per day Students will have 1 week to make up exams and quizzes 11

12 MA 207 COMPUTER APPLICATIONS II CREDITS: INSTRUCTOR: 2 Credits Tammy Clark, CMA METHODOLOGY: Lecture/Lab COURSE DESCRIPTION: Prerequisite MA 107. This course covers the next phase of the medical office computer skills. Using database software, computer skill in data entry, appointment scheduling, insurance form preparation, billing procedures, and financial report development and printing will be emphasized. TEXTBOOKS: COMPUTERIZED MEDICAL OFFICE PROCEDURES, Larsen, Elsevier/Saunders, Worktext ELECTRONIC HEALTH RECORD BOOSTER KIT FOR THE MEDICAL OFFICE, Buck, Elsevier/Saunders, COURSE OBJECTIVES: 1. Develop computer competency in running a database medical office program. 2. Demonstrate knowledge of computer/safety/security procedures. 3. Demonstrate knowledge of handheld computers and their use in healthcare. 4. Define terminology used in patient billing. 5. Demonstrate ability to do data entry and financial report printing using the computer keyboard. 6. Demonstrate ability to assign chart numbers and access patient and case information. 7. Develop navigating skills to access database files. 8. Edit patient options and insurance template files and edit transactions when necessary. 9. Post charge and payment transactions to patient accounts. 10. Record patient data for primary and secondary insurance reimbursement. 11. Generate walk-out statements 12. Generate various financial and analysis reports. 13. Schedule patients using computer software. 14. Using a patient billing simulation, demonstrate the ability to process all patient billing information for one week. 12

13 15. Using an electronic medical record simulation, demonstrate the ability to process information for eight day period. ADMINISTRATIVE FUNCTIONS: Execute data management using electronic healthcare records such as EMR Use office hardware and software to maintain office systems BASIC PRACTICE FINANCES: Perform accounts receivable procedures, including Post entries on a day sheet Perform billing procedures Post adjustments Process a credit balance Process refunds Utilize computerized office billing systems OUTCOMES MEASUREMENT Hour Exams 40% Quiz 30% Homework/Class work 20% Checklists 10% Class Participation 10% Passing grade for the course is 76 ATTENDANCE: Mandatory at all classes. SPECIAL INSTRUCTIONS: Quizzes and exams as announced. Homework assignments due as announced. Late assignments 5 points deducted per day. Students will have 1 week to make up exams and quizzes 13

14 MA 103 MEDICAL ASSISTING I Fall Semester 3 Credits INSTRUCTOR: Terry LeClair, MA METHODOLOGY: Lecture/Discussion, CBE procedure demonstration and practice, CBE procedure performance and evaluation, roleplaying, reading assignments, workbook review questions, homework assignments, handouts, audiovisual aids, quizzes and exams. COURSE DESCRIPTION: This course consists of the theory and clinical skills necessary to assist the physician with medical office procedures. Skills attained include, but are not limited to, methods of observation, measurement of vital signs, assisting with physical and specialty exams, documentation of procedures. Related preventive health measures and patient teaching are presented. Universal Blood and Body Substance Precautions are emphasized. TEXTS: CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7TH EDITION, SAUNDERS ELSEVIER, Text and Workbook MEDICAL LAW, ETHICS, AND BIOETHICS FOR AMBULATORY CARE, 6 TH edition, Lewis & Tamparo, F.A. Davis, COURSE OBJECTIVES/LEARNING GOALS Students will be able to: 1. Describe and demonstrate the qualities of the professional medical assistant and the role of the medical assistant as a member of the health team. 2. Practice and verbalize understanding of the standards and techniques of federal guidelines for Universal Blood and Body Substance Precautions. 3. Demonstrate safety and emergency practices 4. Check and follow doctor s orders. 5. Prepare and assist the patient mentally and physically. 6. Practice the principles of medical asepsis 7. Perform related procedures with safety and accuracy and a knowledge of the principles involved. 8. Assist the physician as needed, reporting significant observations. 9. Document procedures and observations accurately. 10. Demonstrate a knowledge of preventive health measures and patient teaching utilized in an ambulatory care setting. 14

15 11. Demonstrate a knowledge of the developmental stages of the life cycle. 12. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 13. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 14. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. COURSE CONTENT: Unit 1 Asepsis,OSHA Standard and emergency preparedness Chp 2 Unit 2 Introduction to and the Health Professionals handouts Unit 3 Physical Measurements: Vital Signs, Height, and Weight Chp 4 Unit 4 Health History and Physical Examination Chps 1,5 Unit 5 Preparing For and with Routine and Special Exams Chps8, 9,13 Unit 6 Physical Therapy Chp 7 COMPETENCIES (Psychomotor & Affective) Anatomy & Physiology Obtain vital signs Perform pulmonary function testing Perform patient screening using established protocols Apply critical thinking skills in performing patient assessment and care Use language/verbal skills that enable patients understanding Demonstrate respect for diversity in approaching patients and families Applied Mathematics Maintain growth charts Applied Microbiology/Infection Control Participate in training on Standard Precautions Practice Standard Precautions Select appropriate barrier/personal protective equipment (PPE) for potentially infectious situations Perform handwashing Explain the rationale for performance of a procedure to the patient Show awareness of patients concern regarding their perceptions Related to the procedure being performed 15

16 Concepts of Effective Communication Use reflection, restatement and clarification techniques to obtain a patient history Use medical terminology, pronouncing medical terms correctly, to communicate information, patient history, data and observations Prepare a patient for procedures and/or treatments Document patient care Document patient education Advocate of behalf of patients Demonstrate empathy in communication with patients, family and staff Apply active listening skills Use appropriate body language and other nonverbal skills in Communicating with patients, family and staff Demonstrate awareness of the territorial boundaries of the person with whom communication Demonstrate sensitivity appropriate to the message being delivered Demonstrate awareness of how an individual s personal appearance affects anticipated responses Demonstrate recognition of the patient s level of understanding in Communications Analyze communications in providing appropriate responses/feedback Recognize and protect personal boundaries in communicating with others Demonstrate respect for individual diversity, incorporating awareness of one s own biases in areas including gender, race, religion, age and economic status. Legal Implications: Respond to issues of confidentiality Perform within scope of practice Practice within the standard of care for a medical assistant Document accurately in the patient record Demonstrate sensitivity to patients rights Protective Practices: Comply with safety signs, symbols and labels Demonstrate proper use of the following equipment: Eyewash Fire extinguisher Sharps disposal containers 16

17 OUTCOMES MEASUREMENT: Hour exams including final 40% Homework & Quizzes 30% Class participation/attendance 20% Performance checklists 10% Passing grade for the course is 76 SPECIAL INSTRUCTIONS: ATTENDANCE: Quizzes and exams as announced. Homework assignments due as announced. Late assignments-5 points deducted per day. Students will have 1 week to make up exams and quizzes. Attendance at all classes is mandatory. 17

18 MA 203 MEDICAL ASSISTING II 3 Credits Spring Semester Course Syllabus INSTRUCTOR: Terry LeClair, MA McCann Technical School 70 Hodges Cross Road North Adams, MA METHODOLOGY: Lecture, Demonstration, and Laboratory COURSE DESCRIPTION: TEXTS: This course consists of the theory and clinical skills necessary to assist the physician with medical office procedures including specimen collection and laboratory techniques. Skills include, but are not limited to, collecting and handling of specimens, assisting with minor surgical and radiological procedures, electrocardiography, administration of medications, venipuncture and fingerstick techniques, blood glucose monitoring, and blood and urine testing. Patient teaching including concepts of nutrition continues to be emphasized. CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7 th Elsevier, 2008 Text and Workbook. EDITION, Saunders COURSE OBJECTIVES: 1. Practice and verbalize understanding of the standards and techniques of the Federal guidelines for Universal Blood and Body Substance Precautions, Standard Precautions, CLIA Regulations, and OSHA Rules and Regulations. 2. Check and follow doctor s orders. 3. Prepare and assist the patient mentally and physically. 4. Practice the principles of medical and surgical asepsis. 5. Perform related procedures with safety and accuracy and a knowledge of the principles involved. 6. Assist the physician as needed, reporting significant observations. 7. Document procedures and observations accurately. 8. Demonstrate a knowledge of preventive health techniques including those related to nutrition and related patient teaching in an ambulatory care setting. 9. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 10. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 11. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. 12. Research a disease condition and give a comprehensive oral report related to 18

19 the condition. COURSE CONTENT: Unit 1 Collecting and Handling Specimens---Chps 13, 15, 16 & 20 Unit 2 Surgical Asepsis/Minor Surgery----Chps 3, 10 Unit 3 Electrocardiology---Chp 12 Unit 4---Drug ---Chp 11 & 6 Unit 5---Hematology---Chps 17, 18 & 19 Unit 6---Urinalysis---Chp 16 Unit 7---Diagnostic Radiology---Chp 14 Unit 8---Nutrition---Handouts Unit 9---Psychiatry---Handouts Unit 10---Oral Pathology Report COMPETENCY (Psychomotor & Affective) Anatomy & Physiology Perform venipuncture Perform capillary puncture Perform electrocardiography Perform patient screening using established protocols Select proper sites for administering parenteral medication Administer oral medications Administer parenteral (excluding IV) medications Assist physician with patient care Perform quality controls Perform CLIA-Waived hematology testing Perform CLIA-Waived chemistry testing Perform CLIA-Waived urinalysis Perform CLIA-Waived immunology testing Screen test results Apply critical thinking skills in performing patient assessment and care. Use language/verbal skills that enable patients understanding Demonstrate respect for diversity in approaching patients and families Applied Mathematics Prepare proper dosages of medication for administration Maintain laboratory test results using flow sheets Verify ordered doses/dosages prior to administration Distinguish between normal and abnormal test results Applied Microbiology/Infection Control Practice Standard Precautions select appropriate barrier/personal protective equipment (PPE) for potentially infectious situations 19

20 Perform handwashing Prepare items for autoclaving Perform sterilization procedures Obtain specimens for microbiology testing Perform CLIA-Waived microbiology testing Display sensitivity to patient rights and feelings in collecting specimens Explain the rationale for performance of a procedure to the patient Show awareness of patients concerns regarding their Perceptions related to the procedure being performed Concepts of Effective Communication Report relevant information to others succinctly and accurately Use medical terminology, pronouncing medical terms correctly, To communicate information, patient history, data and Observations Prepare a patient for procedures and /or treatments Document patient care Document patient education Respond to nonverbal communication Advocate on behalf of patients Demonstrate empathy in communication with patients, family and staff Apply active listening skills Use appropriate body language and other nonverbal skills in communicating with patients, family and staff Demonstrate awareness of the territorial boundaries of the person with whom communicating Demonstrate sensitivity appropriate to the message being delivered Analyze communications in providing appropriate responses/ feedback Recognize and protect personal boundaries in communicating with others Demonstrate respect for individual diversity, incorporating Awareness of one s own biases in areas including gender, race religion, age and economic status Legal Implications: Respond to issues of confidentiality Perform within scope of practice Practice within the standard of care for a medical assistant Document accurately in the patient record Demonstrate sensitivity to patient rights Comply with safety signs, symbols and labels 20

21 OUTCOMES MEASUREMENT: Hour exams including final 40% Homework & Quizzes 20% Performance checklists 20% Oral pathology report 10% Class participation/attendance 10% Passing grade for the course is 76 SPECIAL INSTRUCTIONS: Homework due as announced. Late assignments-5 points deducted per day. Exams as announced. Quizzes may be unannounced and occur at any time. Students will have 1 week to make up exams and quizzes. ATTENDANCE: Attendance at all classes is mandatory 21

22 MCCANN TECHNICAL SCHOOL MEDICAL ASSISTING PROGRAM 70 Hodges Cross Road North Adams, MA COURSE: CREDITS: INSTRUCTOR: METHODOLOGY: MA 106 MEDICAL OFFICE ADMINISTRATION I 4 Credits Terry LeClair, MA Lecture with Demonstration COURSE DESCRIPTION: The purpose of this course is to give the student knowledge of the administrative role of the medical assistant and the basic administrative procedures required in today s medical office. Skills emphasized include oral communication (telephone technique, interpersonal relations, patient education); and appointment scheduling TEXTBOOKS: ADMINISTRATIVE PROCEDURES FOR MEDICAL ASSISTING, Booth, et al.; McGraw Hill, MEDICAL LAW, ETHICS, AND BIOETHICS FOR AMBULATORY CARE, Sixth Edition, Lewis and Tamparo, F. A. Davis, COURSE OBJECTIVES: 1. Develop an understanding of the role of the medical assistant in the medical office, including legal and ethical responsibilities. 2. Develop an understanding of medical specialties and specialists 3. Develop an understanding of legal and ethical issues in the medical practice. 4. Develop an understanding of the importance of good communication skills in the role of medical assistant. 5. Develop skill in oral and written communication. 6. Develop skill in providing patient education regarding office policies and procedures. 7. Develop pages for a Policy and Procedure Manual. 8. Develop a Community resource list 9. Prepare an office welcome brochure. 10. Demonstrate knowledge of proper telephone technique. 22

23 11. Demonstrate knowledge of the proper way to handle patients, including the angry patient and the patient with a complaint, through role-playing. 12. Demonstrate components associated with a safe and secure patient reception area. 13. Develop skill in aiding patients in the completion of medical history and patient registration forms. 14. Demonstrate ability to schedule appointments using manual and computerized programs. 15. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 16. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 17. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. COURSE CONTENT: The Profession of Booth, et. al, Chapter 1, Text pp Diehl and Fordney, Chapter 1, pp Types of Practice Booth, et. al,chapter 2, Text pp Legal and Ethical Issues in the Practice Booth, et. al,chapter 3, Text-pp Lewis and Tamparo, Chapter 1, pp Communication With Patients, Families, and Coworkers Booth, et. al Chapter 4, Text, pp Project: Class Portrait Telephone Techniques Booth, et. al, Chapter 11, Text, pp Scheduling Appointments and Maintaining the Physician s Schedule Booth, et. al, Chapter 12, Text, pp Project: Scheduling office appointments Patient Reception Area Booth, et. al, Chapter 13, Text, pp Project: Design a reception room for a medical practice 23

24 Project: Design an emergency evacuation plan for a medical practice Project: Develop a list of emergency resources Project: Complete an incident report Patient Education Booth, et. al, Chapter 14, Text pp Project: Prepare a welcome brochure for a medical practice. Project: Prepare a page for the policy and procedure Office Manuals Project: Develop a list of community resources ADMINISTRATIVE FUNCTIONS: ` Manage appointment schedule, using established priorities Schedule patient admissions and./or procedures CONCEPTS OF EFFECTIVE COMMUNICATION Explain general office policies Respond to nonverbal communication Apply active listening skills Use appropriate body language and other nonverbal skills in communicating with patients, family and staff Demonstrate telephone techniques Develop and maintain a current list of community resources related to patients healthcare needs Instruct patients according to their needs to promote health maintenance and disease prevention Demonstrate recognition of the patient s level of understanding in communications Demonstrate awareness of how an individual s personal appearance affects anticipated responses LEGAL IMPLICATIONS Respond to issues of confidentiality Apply HIPAA rules in regard to privacy/release of information Practice within the standard of care for a medical assistant Apply local, state, and federal health care legislation and regulation appropriate to the medical assisting practice setting Demonstrate sensitivity to patient s rights Recognize the importance of local, state and federal legislation and regulations in the practice setting 24

25 PROTECTIVE PRACTICES Develop a personal (patient and employee) safety plan Develop an environmental safety plan Participate in a mock environmental exposure event with documentation of steps taken Explain an evacuation plan for a physician s office Demonstrate methods of fire prevention in healthcare setting Maintain a current list of community resources for emergency preparedness Recognize the effects of stress on all persons involved in emergency situations Demonstrate self awareness in responding to emergency situations OUTCOMES MEASUREMENT: Hour Exams 40% Homework 20% Projects 20% Checklists 10% Class Participation 10% Passing grade for the course is 76 ATTENDANCE: Mandatory at all classes. 25

26 NAME OF COURSE: MA 206 MEDICAL OFFICE ADMINISTRATION II Spring Semester CREDITS: INSTRUCTOR: METHODOLOGY: 2 Credits Terry LeClair, MA Tammy Clark CMA Lecture with Demonstration COURSE DESCRIPTION: Prerequisite: MA 106. This course contains the second phase of basic medical office administration procedures. Emphasis is on records management, ICD/CPT insurance coding, insurance form preparation, billing and collection procedures, inventory of supplies and equipment, routine maintenance of office equipment, physical plant maintenance, accounts receivable and payable, banking and payroll. The course concludes with job search techniques. TEXTBOOKS: ADMINISTRATIVE PROCEDURES FOR MEDICAL ASSISTING, A Patient-Centered Approach, Booth,, et. al., 4 th edition, McGraw Hill, 2011 COMPUTERIZED MEDICAL OFFICE PROCEDURES, 3 rd edition, Larsen, Elsevier/Saunders, 2010.Worktext SEARCHING FOR A JOB? Second Edition, Pace, H.M. Rowe Company, COURSE OBJECTIVES: 1. Identify the records that should be gathered in preparation for the patient s visit. 2. Identify the purpose of medical filing and define medical filing terminology. 3. Demonstrate the ability to file medical records according to alphabetic, numeric, terminal digit, cross-reference and color code filing methods. 4. Identify the purpose of various kinds of medical filing equipment. 26

27 5. Demonstrate an understanding of the purpose of preventive recall methods. 6. Describe the use of the CPT and ICD-9 codes in filing claims. 7. Demonstrate ability to use CPT and ICD-9 Code Manuals. 8. Demonstrate the ability to complete insurance forms. 9. Demonstrate knowledge of insurance terminology. 10. Develop an understanding of the role of the medical assistant in maintaining accounts receivable and accounts payable. 11. Demonstrate ability to manage accounts receivable and accounts payable bookkeeping in the medical office. 12. Describe payment and collection plans in the medical office. 13. Describe methods for maintaining inventory records in the medical office. 14. Demonstrate ability to manage inventory systems. 15. Demonstrate ability to order and stock inventory in the medical office. 16. Demonstrate ability to maintain and evaluate equipment. 17. Demonstrate ability to make recommendations for adding and up-grading equipment. 18. Demonstrate ability to maintain payroll records. 19. Demonstrate ability to maintain banking records. 20. Define Classified Abbreviations. 21. Develop an understanding of the concepts involved in the job search process. 22. Describe the necessary parts to a resume. 23. Demonstrate ability to develop a personal resume. 24. Demonstrate ability to complete an application for employment. 25. Demonstrate ability to compose a cover letter, a follow-up letter, and a letter of resignation. 26. Demonstrate knowledge of interviewing skills by participating in a mock interview. COURSE CONTENT: Maintaining Patient Records Booth, et. al, Chapter 9, Text, Managing the Office Record Booth, et. al, Chapter 10, Text Filing Handouts 27

28 Managing Office Supplies Booth, et. al, Chapter 8, Text Insurance Coding Newyby, et. al, Locating Correct Codes and Applying Coding Guidelines, Part I, ICD-9 pp pp Coding Booth, et.al, Chapter 16, Text Processing Health-Care Claims Booth, et. al, Chapter 15, Text Billing and Collections Booth, et. al, Chapter 17, Text Accounting for the Booth, et. al, Chapter 18, Text Using and Maintaining Equipment Booth et. al, Chapter 5, Text ADMINISTRATIVE COMPETENCIES: PERFORM CLERICAL FUNCTIONS Organize a patient s medical record File medical records PERFORM BOOKKEEPING PROCEDURES Prepare a bank statement Post entries on a daysheet Perform accounts receivable procedures Perform billing and collection procedures Post adjustments Process credit balance Process refunds Post NSF checks Post collection agency payments PROCESS INSURANCE CLAIMS Apply managed care policies and procedures Apply third party guidelines Perform procedural coding Perform diagnostic coding Complete insurance claim forms 28

29 GENERAL COMPETENCIES: PROFESSIONAL COMMUNICATIONS: Recognize and respond to verbal communications Recognize and respond to nonverbal communications Perform routine maintenance of administrative and clinical equipment LEGAL CONCEPTS Identify and respond to issues of confidentiality Perform within legal and ethical boundaries Establish and maintain the medical record Document appropriately Demonstrate knowledge of federal and state health care legislation and regulations OPERATIONAL FUNCTIONS Perform and inventory of supplies and equipment Perform routine maintenance of administrative and clinical equipment ATTENDANCE: Mandatory at all classes. OUTCOMES MEASUREMENT: Hour Exams 40% Homework 20% Projects 20% Checklists 10% Attendance/Class Participation 10% Passing grade for the course is 76 SPECIAL INSTRUCTIONS: Homework due as announced. Late assignments-5 points deducted per day. Quizzes may be unannounced and occur at any time. Students will have 1 week to make up exams and quizzes. 29

30 MA 102 MEDICAL TERMINOLOGY 3 Credits Fall Semester Course Syllabus INSTRUCTOR: Terry LeClair, MA METHODOLOGY: Lecture, Demonstration, Oral exercises, Workbook exercises COURSE DESCRIPTION: This course introduces the student to the language of the medical field. It utilizes a workbook format and a body systems approach to the learning of medical terminology. It stresses knowledge of prefixes, suffixes, and combining forms in building medical terms. Correct spelling habits, use of medical abbreviations, and proper pronunciation are also emphasized. Common disease conditions that affect each system are described. Body systems are correlated with Anatomy & Physiology. TEXTS: THE LANGUAGE OF MEDICINE, 9 TH edition, Chabner. Saunders Elsevier., TABER S CYCLOPEDIC MEDICAL DICTIONARY, 21 th edition, F.A. Davis Co., COURSE OBJECTIVES: 1. Analyze words by dividing them into component parts: Prefixes, suffixes, and combing forms (word root and combining vowel). 2. Relate medical terms to the structure and function of the human body. 3. Utilize correct spelling techniques. 4. Pronounce common medical terms correctly. 5. Describe the common disease conditions of each body system. 6. Utilize common medical abbreviations. 7. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 8. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 9. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. 30

31 COURSE CONTENT: Chapter 1 Basic Word Structure---pgs 1-29 Chapter 2 Terms Pertaining to Body as a Whole---pgs Chapter 3 Suffixes---pgs Chapter 4 Prefixes---pgs Chapter 16 Skin---pgs Chapter 15 Musculoskeletal System---pgs Chapter 5 Digestive System---pgs Chapter 6 Additional suffixes & Digestive etc.---pgs Chapter 12 Respiratory System---pgs Chapter 11 Cardiovascular System---pgs Chapter 14 Lymphatic & Immune Systems---pgs Chapter 13 Blood System---pgs Chapter 9 Male Reproductive System---pgs Chapter 8 Female Reproductive System---pgs Chapter 19 Cancer Medicine (Oncology) pgs Chapter 10 Nervous System---pgs Chapter 17 The Sense Organs Eye & Ear---pgs Chapter 7 Urinary System---pgs Chapter 18 Endocrine System---pgs OUTCOMES MEASUREMENT: Course grading: Hour exams including final 40% Quizzes & Homework 30% Workbook 20% Class participation/attendance 10% Passing grade for the course is 76. SPECIAL INSTRUCTIONS: Exams to be announced Daily quizzes on assignments Students will have 1 week to make up exams and quizzes. Workbooks collected with hour exams- or as announced. MAJOR DEDUCTION FOR LATENESS Late one day grade 76. WILL LOSE 5 POINTS EACH DAY LATE AFTER. ATTENDANCE: Attendance at all classes is mandatory. 31

32 MA 208 LEGAL/ETHICAL ISSUES 1 credit Spring Semester Syllabus INSTRUCTOR: Terry LeClair, MA METHODOLOGY: Lecture and discussion COURSE DESCRIPTION: This course assists the student in developing knowledge of the law, medical ethics, and bioethics to enable the medical assistant to treat patients with sensitivity and understanding. The student is also introduced to various codes of ethics and how these codes impact patient care. TEXT: MEDICAL LAW, ETHICS, AND BIOETHICS FOR AMBULATORY CARE, 6 th edition, Lewis & Tamparo, F.A. Davis, CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7TH EDITION, SAUNDERS ELSEVIER, Text and Workbook COURSE OBJECTIVES/LEARNING GOALS 1. Describe the importance of legal knowledge to medical office personnel. 2. Describe common legal issues that may involve the medical assistant and methods of prevention. 3. Define code of ethics and give examples of medical codes of ethics. 4. Discuss the rights of patients and the concept of advanced directives. 5. Develop a foundation for ethical behavior and decision making. 6. Discuss current ethical/bioethical issues and their impact on the physician, the patient, and ambulatory health care personnel including the medical assistant. 7. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 8. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 9. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. 32

33 COURSE CONTENT: Unit 1- law, ethics and bioethics---lewis and Tamparo pgs 2-13 Unit 2-Legal guidelines for ambulatory care pgs Unit 3-Regulations and professional liability for the health care professional pgs Unit 4-Public duties pgs Unit 5-Consent pgs Unit 6-Ethical and bioethical issues Part 1-Allocation of scarce resources pgs Part 2-Genetic engineering pgs Part 3-Abortion pgs Part 4-Life and death pgs Part 5-Dying and death pgs OUTCOMES MEASUREMENT: Quizzes and homework 80% Class participation/attendance 20% Passing grade for the course is 76 SPECIAL INSTRUCTIONS: Quizzes to be announced. Students will have 1 week to make up quizzes. Homework due as announced. 5 points will be deducted per each day late. ATTENDANCE: Attendance at all classes is mandatory 33

34 MA104 MEDICAL SOCIAL SCIENCE 4 Credits Fall Semester Part I MICROBIOLOGY INSTRUCTOR: Terry LeClair, MA METHODOLOGY: Lecture and demonstration COURSE DESCRIPTION This course provides overview of the concepts and principles of Microbiology including; history and significant people, the use of the microscope, the study of microscopic life forms, the relationship of microbes to disease conditions and immunology. The course also provides the necessary principles of medical asepsis, disinfection, and sterilization. Universal and Standard precautions, OSHA guidelines, and CLIA regulations in relation to ambulatory health care are also emphasized. TEXTS: MICROBIOLOGY FOR HEALTH CAREERS, 5 th edition, Grover-Lakomia, and Fong, Delmar CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS 7 TH edition, Bonewit-West, Saunders Elsevier, TABER S CYCLOPEDIC MEDICAL DICTIONARY, 21 th edition, F. A. Davis, COURSE OBJECTIVES: 1. To list the important scientists and their discoveries in relation to microbiology. 2. Demonstrate knowledge of microbiology in relation to his/her role as a medical assistant in ambulatory care. 3. Identify the purpose and principles for maintaining environmental control in the medical office. 4. Identify the parts of the microscope and its operation. 5. Differentiate between the basic microorganism and their disease causing ability. 6. Describe the chain of infection and methods of breaking the chain. 7. List the immunizations for the common communicable diseases. 8. Integrate principles of medical asepsis including sanitation, antisepsis, disinfection, and sterilization. 9. Demonstrate knowledge of the preparation and sterilization of equipment and supplies. 34

35 10. Demonstrate knowledge of the principles and procedures in relation to Universal and Standard Precautions, OSHA guidelines, and CLIA regulations. 11. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 12. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 13. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. COURSE CONTENT: Unit 1-The historical perspective of microbiology-grover-lakomia & Fong pgs 1-20, Thompson Learning pgs Unit 2-The microscope-grover-lakomia & Fong pgs Bonewit-West pgs Unit 3-Bacteria and their cell structure Grover-Lakomia & Fong pgs 67-77, Unit 4-The protists: algae and fungi-grover-lakomia & Fong pgs , Unit 5-The protists: parasites Grover-Lakomia & Fong pgs , Unit 6-The protists: bacteria Grover-Lakomia & Fong pgs 139, Unit 7-The protists: richettsia, chlamydia, mycoplasm, and viruses Grover-Lakomia & Fong pgs 140, Unit 8-Universal and Standard Precautions, OSHA guidelines and CLIA Regulations Bonewit-West-Chp 2, Grover-Lakomia & Fong pgs , Unit 9-The chain of infection-grover-lakomia & Fongs pgs Bonewit-West Chp 2. Unit 10-Immunity: natural and acquired including common immunizations Grover-Lakomia & Fong pgs , 302, 311. Unit 11-Infection control: asepsis and methods to control microscopic agents including sanitation, antisepsis, disinfection, and sterilization. Grover-Lakomia & Fongs-pgss Bonewit-West Chp 2 CLINICAL COMPETENCIES: Using the microscope Prepare a slide for microscopic examination Wrap instruments for autoclaving 35

36 OUTCOMES MEASUREMENT: Grading: Exams including final 60% Quizzes/homework/checklist 30% Class participation/attendance 10% Homework due as announced. Late assignments will lose 5 points per day. Students will have 1 week to make up exams and quizzes. Final grade accounts for 35% of Social Science Grade Passing grade for each component is 76. ATTENDANCE: Attendance at all classes is mandatory. 36

37 MA104 MEDICAL SOCIAL SCIENCE 4 Credits Fall Semester Part II-PHARMACOLOGY INSTRUCTOR: Terry LeClair, MA METHODOLOGY: Lecture and demonstration COURSE DESCRIPTION: This course provides the fundamentals of pharmacology including commonly prescribed drugs, laws regulating drug use, and calculation of drug dosage. TEXTS: CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7 TH ed. Bonewit-West,.Saunders/Elsevier, THE LANGUAGE OF MEDICINE, 9 th ed., Chabner, Saunders/Elsevier COURSE OBJECTIVES: 1. Define pharmacology and discuss the major historical events in pharmacotherapeutics. 2. Describe the uses and sources of drugs. 3. Differentiate between the brand, generic, and chemical names of drugs. 4. Define the legal classification of drugs. 5. Define the common classifications of drugs based on their actions. 6. Interpret common abbreviations and symbols used in prescription writing and administering drugs. 7. List and describe references and official books on drugs. 8. List and explain the parts of a prescription. 9. State and describe the laws governing drug usage. 10. Utilize common drug handbooks and the PDR. 11. Given the PDR or other drug reference books obtain information on a list of drugs. 12. Differentiate between the apothecary system and the metric system 13. Interpret and calculate drug dosages accurately and safely. 14. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 15. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 37

38 COURSE CONTENT: 16. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. Introduction to Pharmacology Legal Classification and Types of Drugs Prescription Writing, Abbreviations, and Symbols Common Drug Reference Books and the 50 Most Prescribed Drugs Drug Card Project Interpretation and Calculation of Drug Dosage OUTCOMES MEASUREMENT: Grading: Exams including final 50% Quizzes and homework 20% Drug Card Project 20% Class participation/attendance 10% Quizzes and exams as announced. Homework assignments due as announced. Late assignments-5 points deducted per day. Students will have 1 week to make-up exams and quizzes. Drug card project due on day assigned Late 1 day =76 with 5 points deducted per day late. Final grade accounts for 35% of Social Science Grade. Passing grade for each component is 76. ATTENDANCE: Attendance at all classes is mandatory. 38

39 MA 104 MEDICAL SOCIAL SCIENCE 4 Credits Fall Semester Part III CARDIPULMONARY RESUSCITATION Syllabus INSTRUCTOR: Laurie Tuper, Mike Gleason, and Patricia Sprague, Dan Sprague, Certified Instructors METHODOLOGY: Lecture, demonstration, practical skills application COURSE DESCRIPTION: This course provides the theory and practical skills to be certified by the American Heart Association for Basic Life Support Healthcare Provider. TEXT: Basic Life Support for the Healthcare Provider, American Heart Association 2001 COURSE OBJECTIVES: 1. Describe the role of the healthcare provider and the community in the total emergency cardiac care system. 2. Describe briefly the anatomy and physiology of the cardiovascular and respiratory systems 3. List the risk factors for heart disease and stroke and describe the concept of prudent heart living 4. Demonstrate the signals and actions for survival that victims and healthcare providers must take to lessen the chance of disability and prevent sudden death. 5. Describe methods of injury prevention in the pediatric age group. 6. Discuss ethical and legal considerations in CPR 7. Describe safety factors in training and actual rescue 8. Describe automated external defibrillation and the devices that can provide it. 9. Perform the following skills: A. Adult one-rescuer CPR B. Adult foreign-body airway obstruction-conscious C. Adult two-rescuer CPR D. Adult foreign-body airway obstruction-unconscious E. Child one rescuer CPR F. Child foreign- body airway obstruction-conscious G. Child foreign-body airway obstruction- unconscious H. Infant one rescuer CPR 39

40 COURSE CONTENT: I. Infant foreign-body airway obstruction-conscious J. Infant foreign-body airway obstruction unconscious Chapter 1-Basic Life Support in Perspective pp 1-11 Chapter 2-Anatomy and Physiology of the Respiratory,Cardiovascular, and Cerebrovascular Systems ---pp Chapter 3 Coronary Artery Disease and Acute Coronary Syndromes ---pp Chapter 4 Acute Stroke ---pp37-45 Chapter 5 Risk Factors for Heart Disease and Stroke pp Chapter 6 Adult CPR pgs Chapter 7 Automated External Defibrillation pp Chapter 8 Adult Foreign-Body Airway Obstruction---pp Chapter 9 Pediatric Basic Life Support---pp Chapter 10 Safety During CPR Training and Actual Rescue pp Chapter 11 Special Resuscitation Situations pp Chapter 12 CPR and Defibrillation pp OUTCOMES MEASURMENT: GRADE EQUALS 10% OF MEDICAL SOCIAL SCIENCE GRADE Skills assessment Student will perform until each meets AHA examiners criteria for successful performance. ATTENDANCE: Final written exam Must achieve passing grade according to AHA CPR standards. Will review and retake exam until satisfactory grade achieved. Grade factored into Social Science will be grade on first attempt at exam. Attendance at all classes is mandatory. 40

41 MA 104 MEDICAL SOCIAL SCIENCE 4 Credits Fall Semester Part IV FIRST RESPONDER Syllabus INSTRUCTOR: Laurie Tuper, Mike Gleason, Patricia Sprague, Dan Sprague, Certified Instructors METHODOLOGY: Lecture, demonstration, practical application COURSE DESCRIPTION: This course provides the student with the theory and practical skills necessary to be certified as a First Responder. TEXT: CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7 th EDITION, Saunders Elsevier, 2008 Text and Workbook. Handouts COURSE OBJECTIVES: COURSE CONTENT: 1. Describe the Emergency Service System and methods of gaining access 2. Describe and perform patient assessment 3. Recognize common medical emergencies 4. Respond appropriately to common medical emergencies Emergency Services System Gaining Access & Emergency Rescue Patient Assessment & Actions at the Scene Poisonings & Drug/Alcohol Abuse Bleeding/Wounds & Shock Skeletal Injuries Head & Trunk Injuries Environmental Emergencies Respiratory Emergencies OUTCOMES MEASUREMENT: Grade equals 10% of Social Science Grade 41

42 ATTENDANCE: Practical exam-roleplaying emergencies, perform patient assessment. Students will perform until each meets examiners criteria for successful performance. Final written exam-must achieve passing grade according to First Responders standards. Will review and retake exam until satisfactory grade achieved. Grade factored into Social Science will be grade on first attempt at exam. Attendance at all classes is mandatory. 42

43 MA104 MEDICAL SOCIAL SCIENCE 4Credits-Fall Semester Part V- OCCUPATIONAL RELATIONS Syllabus INSTRUCTOR: Terry LeClair, MA METHODOLOGY: Lecture and discussion, roleplaying COURSE DESCRIPTION: This course provides the student with information related to establishing personnel and professional relationships in the medical field. Class participation and discussion are emphasized. TEXT: MEDICAL LAW, ETHICS, AND BIOETHICS FOR AMBULATORY CARE, 6 th ed., Lewis & Tamparo, F.A. Davis, CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7 TH edition, Bonewit-West, Saunders Elsevier COURSE OBJECTIVES: 1. Choose study skills that will contribute to academic success. Orient to library including understanding of internet. 2. Establish goals and formulate a plan to meet these goals. 3. Describe factors related to establishing positive personal and professional relationships. 4. Identify causes of stress in his/her life and constructive methods of relieving stress. 5. Describe the needs of the individual, the effects of illness on these needs, and how the health care worker can meet his/her needs and assist the patient in meeting these needs. 6. Recognize cultural diversity and its impact on health care. 7. Describe common defense mechanisms. 8. Describe methods of improving adjustments. 9. Develop networking /teamwork skills. 10. Develop listening skills. 11. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 12. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 13. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. COURSE CONTENT: 43

44 Part 1-Study skills/ Library orientation including internet Part 2-Goals, motivation, and problem solving techniques Part 3-Values clarification Part 4-Cultural diversity-lewis & Tamparo-Chapter 11 Part 5-Dimensional interpretation-self analysis Part 6-Stress and stress reduction including relaxation techniques Clinical pgs Part 7-Maslow s Hierarchy of Needs. Part 8-Defense mechanisms Part 9-Relating to others-how to handle difficult people Part 10-Passiveness-aggressiveness-assertiveness-Rights of the individual Part 11-Dealing with criticism Part 12-Adjustments and patterns of behavior Part 13-Networking/teamwork skills Part 14-Listening skills COURSE OUTCOMES: Quizzes and homework 80% Class participation/attendance 20% Final grade accounts for 10% of Social Science Grade. Passing grade for each component is 76. ATTENDANCE: Attendance at all classes is mandatory 44

45 MA 209 EXTERNSHIP 8 Credits Spring Semester INSTRUCTOR: Terry LeClair, MA COURSE DESCRIPTION: The student is assigned to selected physician s offices and health care facilities to apply the skills and knowledge acquired in the classroom. The experience includes at least 2 rotations lasting two to four weeks. Externships are under direct supervision of an on site preceptor. The student is evaluated and graded on his/her performance. COURSE OBJECTIVES: 1. Perform administrative and clinical skills, with a knowledge of principles involved within a health care setting. 2. Gain confidence and speed in performing administrative and clinical skills. 3. Communicate effectively with health care personnel, patients, and instructor. 4. Function as a viable member of the health care team. 5. Maintain a professional appearance and attitude. 6. Perform within legal/ethical guidelines. TEXTS: ADMINISTRATIVE PROCEDURES FOR THE MEDICAL ASSISTANT, Booth et al, McGraw-Hill, CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7 th edition, Bonewitt-West, Saunders, 2008 COURSE CONTENT: Students will be assigned to a minimum of 2 administrative and clinical rotations, one of which should be a general medical office. Other rotations can include business and medical billing offices, specialty offices, clinics, Visiting nurse associations, and hospital departments such as laboratory and ECG. Students will have both administrative and clinical externships and participate in choosing the majority of rotations. Each facility develops, with the assistance of the instructor, a facility specific procedure checklist, which the student uses to document his/her experiences. Students are under the direct supervision of an on site preceptor who directs the learning experience. The instructor visits at least once during each rotation and maintains telephone contact with the preceptor and student as needed. Details of the responsibilities of the preceptor, student, and instructor are found in The Preceptor Policy which is sent to each preceptor and reviewed with each student prior to the externship. Students are responsible for evaluating the externship on an Externship Questionnaire form. Students will keep a daily journal of their externship experience. Students must complete 45

46 240 hours of unpaid externship before graduation. COURSE OUTCOMES: Students are evaluated in each externship by the preceptor on an Externship Evaluation form. The McCann instructor contributes to the evaluation in regards to communication. Areas evaluated include: Appearance, Work habits, Initiative, Dependability, Communication, Personal Attitudes, Knowledge, and Skills. The instructor converts the evaluation following Externship Grading guidelines into a numerical grade. The externship grades are averaged to obtain a final letter grade for the externship. Students must function at a minimum level of competency by obtaining a minimum final grade of 76 in order to qualify for graduation. All paperwork: evaluation forms, performance checklists, and clinical questionnaires must be returned to the instructor in order to qualify for graduation. Externship evaluation 90% Journal 10% ATTENDANCE: Attendance is mandatory. Students must complete 240 hours of unpaid unpaid externship before awarding of the certificate. 46

47 Occupational Analysis assistants are in demand! assisting is one of the nation's fastest growing careers. Employment is projected to grow much faster that average, ranking medical assistants among the fastest growing occupations over the decade, according to the U.S. Bureau of Labor and Statistics. This can be attributed to a predicted surge in the number of physicians' offices and outpatient care facilities. Technological advancements and the growing number of elderly Americans who need medical treatment are also factors for the increased demand for medical assistant. CMAs are caring Certified Assistants give health care a human touch, helping patients to feel at ease in the doctor's office and to understand physicians' instructions. If you have good communications skills and are often appreciated for your caring manner, then you might be well suited for a career in medical assisting. Another reason to get certified is that the CMA credential goes wherever you go. This credential is a national certification recognized by employers across the country. Better job opportunities and pay As one of the fastest growing allied health care careers, medical assisting offers terrific opportunities for advancement. Certified Assistants can advance to office manager, clinical supervisor or qualify for a variety of administrative support occupations. Some CMAs choose to teach medical assisting. Others choose to obtain a bachelor's degree in human services, health promotion or health services management, to name a few. The medical assisting program at McCann has an articulation agreement with Berkshire Community College that will give the student an opportunity to obtain an associate degree in Health Science by granting 32 credits for the completion of the program and passing your national certification exam. Certified Assistants are paid competitive wages and can receive valuable benefits. More importantly, CMAs have the satisfaction of knowing that they are helping others and making a positive difference in people's lives. According to the US Department of Labor, Bureau of Labor Statistics, the earnings of medical assistants vary, depending on experience, skill level, and location. Median annual wages-and-salaries for medical assistants were $28,300, in The middle 50 percent earned between $23,700 and $33,005 a year. The lowest 10 percent earned less that $ 20,600 and the highest 10 percent earned more that $39,570, a year. 47

48 Validated Competency Listing STAND 2 TECHNICAL 2.A Orientation to Healthcare COURSE CODE STANDARD 2.A.01c Identify the types of health care facilities 2.A.02c` Identify the organizational structure of the health care Law, Ethics, and Bioethics Law, Ethics, and Bioethics 2.A.03c 2.A.04c 2.A.05c team Demonstrate professional behavior in the clinical practice Demonstrate telephone techniques appropriate to a health care setting Summarize the residents /patients Bill of Rights and HIPAA 2.A.06c Describe the role of the mandated reporter 2.A.07c Demonstrate introductory 2.A.08c 2.A.09c 2.A.10c 2.A. 11c resident/client identification Demonstrate verbal communication Demonstrate non-verbal communication Identify barriers to open communication Demonstrate observation skills 2.A.12c Give a verbal client report 2.A.13c Give a written client report Law, Ethics, and 2.A.14c Demonstrate organization, maintain or write technical information in a patient file or chart and demonstrate 48

49 Bioethics how to process the correction of an error 2.A.15c Complete incident/variance Terminology Social Science 2.A.16c 2.A.17c report Employ the use of medical terms and abbreviations Identify professional healthcare workers organizations and credentialing requirements 2.B Responding to Client Needs COURSE CODE STANDARD 2.B.01c Explain importance of responding to client needs in a timely, compassionate and professional manner 2.B.02c Demonstrate basic Social Science (Occupational Relations) 2.B.03c assessment techniques Demonstrate respect for diverse orientations 2.B.04c List strategies used to maintain client dignity at all times 2.B.05c Demonstrate procedures used to measure and record vital signs 2.B.06.c Demonstrate procedures used to measure and record height and weight Social Science (CPR) 2.B.07c Obtain CPR (Cardiopulmonary resuscitation) certification 2.B.08c Explain procedures used to 2.B.09c position and drape clients Identify procedures used with pediatric patients and patients with special needs 49

50 2. C Preparing for Externship and Employment COURSE CODE STANDARD Externship 2.C.01c Successfully complete a supervised student practicum 2.D Health Care Office Management COURSE CODE STANDARD Document Processing 2.D.01c Demonstrate basic Document Processing Computer Applications Computer Applications Computer Applications Document Processing Computer Applications 2.D.02c 2.D.03c 2.D.04c 2.D.06c 2.D.07c 2.D.08c 2.D.09c 2.D.10c 2.D.11c 2.D.12c 2.D.13c keyboarding skills Generate daily appointment schedule and retrieve patient files Maintain an appointment matrix Create, edit and print memos, reports and outlines Demonstrate procedures used to register, check in, new and established clients Perform cancellation procedures Perform steps for manual filing with a numeric system Perform steps for manual filing with a color-coded system Perform steps for filing with a subject filing system Address envelopes using U.S. Post Office regulations Process, check and file client referrals in medical record Key, print and store merge documents, form letters and envelopes Locate and retrieve information from hard copy Document Processing 2.D.14c Computer Applications Computer Applications 2.D.15c Prepare, compose and answer routine correspondence 2.D.16c Manage patient files 50

51 2.D.17c Process mail through a postage meter 2.D.18c Determine the best method of mailing services and process outgoing domestic mail 2.D.19c Process incoming and outgoing mail 2.D.20c Prepare packages for shipping Computer Applications 2.D.22c Record payments received through the mail Computer Applications 2.D.23c Maintain patient contact information records 2.E Performing special procedures COURSE CODE STANDARD 2.E.02 Demonstrate procedure for collecting specimens 2.E.03 Prepare client for physical examination 2.E.04 Identify positions used for special examinations 2.E.05 Assist with physical examination 2.E.06 Assist with positioning or transferring during PE (physical examinations) 2.E.06 Demonstrate use of adaptive ambulatory First Responder First Responder First Responder 2.E.07 2.E.08 2.E.09 devices Transport client on stretcher Demonstrate bandaging and dressing Demonstrate the application of mobilization and immobilization materials 51

52 2.F Administering comfort measures COURSE CODE STANDARD 2.F.01 Demonstrate application of heat/cold therapy 2.F.02 Position client appropriately to procedure performed 2.G with nutrition and hydration COURSE CODE STANDARD 2.G.01 Adapt nutrition to client with physical disabilities 2.G.02 Identify therapeutic diets 2.H Maintain patient documentation COURSE CODE STANDARD 2.H.01 Locate essential elements of a patient s chart 2.H.02 File results and /or correspondence 2.H.03 Maintain appropriate documentation on each patient chart 2.I Demonstrating emergency and triage procedures COURSE CODE STANDARD 2.I.01 List strategies used to obtain client s symptoms First Responder 2.I.02 2.I.03 2.I.04 via telephone List procedures used to respond appropriately via telephone to medical emergency situations according to established facility/office protocol Determine medical condition via face-to face triage Call in medications to the pharmacy using appropriate 52

53 Social Science (Pharmacology) 2.I.05 telephone protocol Summarize reporting procedures for an in-office emergency CPR 2.I.06 Demonstrate the ability to use an automatic external defibrillator (AED) 2.J Demonstrating basic laboratory skills COURSE CODE STANDARD 2.J.01 Prepare a bacteriological Social Science (Microbiology) 2.J.02 smear Identify characteristics of a gram stain 2.J.03 Identify characteristics of a wet slide and hanging drop slide preparation Social Science (Microbiology) 2.J04 Identify characteristics of a specimen inoculation and dilution streaking 2.J.05 Perform pregnancy tests 2.J.06 Perform slide test for infectious mononucleosis 2.J.09 Obtain sterile cultures (throat, wound) 2.J.10 Assess urinary volume, color, and clarity 2.J.11 Perform a urinalysis chemical screen via dipsticks Social Science (Microbiology) 2.J.12 Use a compound microscope 2.J.13 Measure and record hemoglobin 2.J.14 Measure and record microhematocrit 2.J.15 Explain how to record a white and red blood cell count 2.J.16 Explain how to prepare a differential blood smear slide 53

54 2.J.17 Explain how to determine blood type using ABO/Rh system 2.J.18 Identify characteristics of an erythrocyte sedimentation rate 2.J.19 Measure blood glucose using a glucometer 2.J.21 Perform a capillary (fingerstick) puncture 2.J.22 Inspect expiration dates and dispose of expired reagents 2.J.23 Demonstrate the ability to read and record lab slips 2.K Calculating dosage and administering medication COURSE CODE STANDARD Social Science (Pharmacology) 2.K.01 Calculate medication dosage as ordered 2.K.02 Administer oral medication 2.K.03 Administer intramuscular injections 2.K.04 Administer subcutaneous injections 2.K.05 Administer intradermal medication 2.K.06 Withdraw medication from a vial 2.K.07 Withdraw medication from an ampule 2.K.08 Reconstitute medication from powder 2.K.09 Reconstitute medication from powder 2.K.10 Identify characteristics of a z-track injection Social Science (Pharmacology) 2.K.11 Demonstrate the use of the Physician s Desk Reference 2.K.12 Demonstrate proper needle safety and sharps disposal Social Science (Pharmacology) 2.K.13 Identify correct procedure for ordering of DEA controlled substances Social Science 2.K.14 Demonstrate the correct 54

55 terminology/use of RX order 2.L and/or performing medical specialty examination and assisting with minor surgical procedures COURSE CODE STANDARD 2.L.01 Measure and record an infant s height, weight, head & chest circumference 2.L.02 Measure and record and infant s vital signs 2.L.03 Obtain a urine specimen from an infant or young child 2.L.04 Instruct the client in selfbreast exam 2.L.05 Assist with routine gynecologic or pelvic examinations 2.L.06 Assist with endoscopic procedures 2.l.08 Instruct the patient in testicular self-exam 2.L.10 Perform a guiac stool sample test 2.L.11 Perform visual acuity testing 2.L.13 Demonstrate eye drop instillation First Responder 2.L.14 Apply an eye patch dressing 2.L.15 Assist with audiometry 2.L.16 Demonstrate ear lavage 2.L.17 Instruct the patient in use of the metered dose inhaler 2.L.18 Assist with spirometry 2.L.20 Assist with neurological screening examination 2.L.21 Demonstrate correct gait/crutch walking 2.L.22 Prepare exam room for minor surgery 2.L.23 Assist in the suturing of a laceration or incision repair 2.L.23 Identify characteristics of sterile dressing change 55

56 2.L.24 Identify characteristics of suture removal 2.M Performing venipuncture COURSE CODE STANDARD 2.M.01 Demonstrate correct order of draw according to NCCLS protocol 2.M.02 Perform venipuncture by evacuated tube system 2.M.04 Perform venipuncture by butterfly needle system 2.N Performing electrocardiography COURSE CODE STANDARD Anatomy & Physiology 2.N.01 Identify anatomy of the heart, and trace the flow of blood throughout systemic and pulmonary circulations 2.N.02 Demonstrate application of limb and chest electrodes 2.N.03 Identify EKG artifacts/troubleshoot machine failure 2.N.04 Identify characteristics of twelve lead EKG, single channel 2.N.05 Identify characteristics of twelve lead EKG, three channel 2.N.06 Demonstrate application of Holter monitor 2.N.07 Identify basic dysrthymias and heart blocks 2.0 Performing rehabilitation and functional activities COURSE CODE STANDARD First Responder Demonstrate appropriate transfer technique Demonstrate proper ways to assist the client to stand and 56

57 ambulate Demonstrate proper ways to care for the fallen client Assist the client to ambulate with a walker, crutches and cane Demonstrate range of motion exercises, passive and active 2.P Demonstrate ability to conduct an initial physical assessment COURSE CODE STANDARD 2.P.01 Take and record a medical history 2.P.02 Measure and record height and weight 2.P.03 Instruct client for diagnostic tests and /or follow-up tests 2.P.04 Identify and record pertinent allergies and current medications STRANDS 1, 4, 5, 6 STRAND 1 Health and Safety 1. A Define health and safety regulations COURSE CODE STANDARD Medial 1.A.01aI Identify and apply OSHA and other health and safety regulations that apply to specific tasks and jobs in the occupational area. 1.A.02a 1.A.03a Identify and apply EPA and other environmental protection regulations that apply to specific tasks and jobs in the occupational area. Identify and apply Right-To-Know (Hazard Communication Policy ) and other communicative regulations that apply to specific tasks and jobs in the occupational area. 1.A.04a Explain procedures for documenting and reporting hazards to appropriate authorities. 1.A.05a List penalties for non-compliance with appropriate health and 57

58 1.A.06a safety regulations. Identify contact information for appropriate health and safety agencies and resources. 1. B Demonstrate health and safety practices COURSE CODE STANDARD 1.B.01a Identify, describe and demonstrate the effective use of Material Safety Data Sheets (MSDS) 1.B.02a Read chemical, product, and equipment labels to determine appropriate health and safety considerations. 1.B.03a Identify, describe and demonstrate personal, shop and job site safety practices and procedures. 1.B.04a Demonstrate safe dress and use of relevant safety gear and personal protective equipment (PPE), including wrist rests, adjustable workspaces and equipment, gloves, boots, earplugs, eye protection, and breathing apparatus. 1.B.05a Illustrate appropriate safe body mechanics, including proper Social Science (Microbiology) 1.B.06a 1.B.07a 1.B.08a 1.B.09a 1.B.10a 1.B.11c 1.B.12c 1.B.13c 1.B.14c 1.B.15c lifting techniques and ergonomics Locate emergency equipment in your lab, shop, and classroom, including (where appropriate) eyewash stations, shower facilities, sinks, fire extinguishers, fire blankets, telephone, master power switches, and emergency exits. Demonstrate the safe use, storage, and maintenance of every piece of equipment in the lab, shop, and classroom. Describe safety practices and procedures to be followed when working with and around electricity. Illustrate proper handling and storage practices, including working with hazardous materials, disposal, and recycling. Demonstrate proper workspace cleaning procedures. Demonstrate medical asepsis hand wash technique. Utilize correct procedure for client identification Identify methods of transmission of microorganisms Demonstrate safe transfer techniques. Observe and report signs of infection and utilize isolation techniques 58

59 1.B.16c 1.B.17c 1.B.18c 1.B.19c 1.B.20c 1.B.21c 1.B.22c 1.B.23c Demonstrate safe practices while administering patient care activities Demonstrate safe barrier protection Define emergency codes used in office/medical facility Demonstrate needle safety and sharps disposal Demonstrate proper body mechanics Explain proper handling and disposal of biohazardous materials Recognize signage in the healthcare environment Remove and dispose of contaminated gloves properly 1.C Demonstrate responses to situations that threaten health and safety COURSE CODE STANDARD First Responder 1.C.01a First Responder 1.C.02a 1.C.03a 1.C.04a 1.C.06a 1.C.07a Illustrate First Aid procedures for potential injuries and other health concerns in the occupational area Describe the importance of emergency preparedness and an emergency action plan. Illustrate procedures used to handle emergency situations and accidents, including identification, reporting, response, evacuation plans, and follow-up procedures Identify practices used to avoid accidents Discuss the role of the individual and the company/organization in ensuring workplace safety. Discuss ways to identify and prevent workplace/school violence 1. D Performing infection control and safety procedures COURSE CODE STANDARD 59

60 Social Science (Microbiology) 1.D.01 1.D.02 1.D.03 1.D.04 Demonstrate proper chemical disinfection of instruments Wrap instruments for sterilization in the autoclave Perform steam sterilization of instruments (autoclave) Clean and maintain autoclave 1. E Preparing and maintaining a sterile field COURSE CODE STANDARD 1.E.01 Identify outdated medication and arrange for appropriate disposal 1.E.02 Identify characteristics of chemical sterilization using a disinfectant 1.E.03 Apply sterile barrier protection 1.E.04 Set up and cover a sterile field 1.E.05 Open sterile packs of instruments & supplies& apply to sterile field 1.E.06 Prepare skin for minor surgery 1.E.07 Transfer sterile instruments using transfer forceps STRAND 4 Employability 4. A Develop employability skills to secure and keep employment in chosen field COURSE CODE STANDARD 4.A.01a Evaluate industries, organizations, and careers based on multiple sources of research and information 4.A.02a Assess interest areas to determine potential career pathways, including career ladders 4.A.03a Develop a career plan with alternatives 4.A.04a Complete job applications and related employment 60

61 4.A.05a 4.A.06a 4.A.07a 4.A.08a 4.A.09a documents Create professional cover letters, resumes, and portfolios in a variety of formats Apply job search skills to seek, evaluate, apply for, and accept employment Demonstrate good interviewing skills Demonstrate employability skills needed to get and keep a job Assess alternative occupational choices (e.g. working conditions, benefits, and opportunities to change) 4. B Communicate in multiple modes to address needs within the career and technical field COURSE CODE STANDARD 4.B.01a Apply strategies to enhance effectiveness of all types of communications in the workplace 4.B.02a Apply reading skills and strategies to work-related documents 4.B.03a Locate information from books, journals, magazines, and the internet Computer Applications Computer Applications Social Science(Occupational Relations) 4.B.04a Apply basic writing skills to work-related communication 4.B.05a Write work-related materials 4.B.06a Explain information presented graphically 4.B.07a Use writing/publishing/presentation applications 4.B.08a Apply basic skills for work- related communication 4.B.09a Explain proper telephone etiquette and skills 4.B.10a Lead formal and informal group discussions 4.B.11a Demonstrate effective negotiation and conflict 61

62 management 4.B.12a Apply active listening skills to obtain and clarify information 4.B.13a Communicate with others in a diverse workforce 4. C Solve problems using critical thinking COURSE CODE STANDARD Social Science (Occupational Relations) 4.c.01a Social Science (Occupational Relations) 4.C.02a Demonstrate skills used to define and analyze a given problem. Explain the importance and dynamics of individual and teamwork approaches of problem solving. 4.C.03a Describe methods of researching and validating reliable information relevant to the problem Social Science (Occupational Relations) 4.C.04a Explain strategies used to formulate ideas, proposals and solutions to problems Social Science (Occupational Relations) Social Science (Occupational Relations) 4.C.05a 4.C.06a Select potential solutions based on reasoned criteria Implement and evaluate solutions 4. D Demonstrate positive work behaviors COURSE CODE STANDARD Social 4.D.01a Identify time management and task prioritization skills Science (Occupational Relations) 4.D.02a Explain the importance of following workplace etiquette/protocol 62

63 Social Science (Occupational Relations) Social Science (Occupational Relations) A Social Science (Occupational Relations) 4.D.03a 4.D.04a 4.D.05a 4.D.06a 4.D.07a 4.D.08a 4.D.10a 4.D.11a Demonstrate willingness to learn and further develop skills Demonstrate self-management skills List causes of stress and effective stress management techniques Describe the importance of having a positive attitude and techniques that boost morale. Show initiative by coming up with unique solutions and taking on extra responsibilities. Explain the importance of setting goals and demonstrate the ability to set, reach, and evaluate goals. Value the importance of professionalism, including reliability, honesty, responsibility, and ethics Demonstrate a respect for diversity and its benefit to the workplace Strand 5: Management and Entrepreneurship 5. A Analyze basic business practices required to start and run a company/organization COURSE CODE STANDARD 5.A.04a Describe practices that ensure quality customer service 5.A.06 Explain concepts of insurance management 5.A.07 Explain inventory management 5.B. Manage all resources related to a business/organization 63

64 COURSE CODE STANDARD Social Science 5.B.02a Define and demonstrate leadership and teamwork skills (Occupational Relations) 5.B.05a Explain the importance of written operation procedures and policies 5.B.06a Identify professional organizations and their benefits 5.B.09 Describe ways to reschedule and explain appointment changes 5.B.10 Determine client s insurance eligibility 5.B.11 Describe the construction s and elements of the health insurance card 5.B.12 Describe procedures used to collect and process fees 5.B.13 Prepare for posting a day sheet 5.B.17 Inspect invoices for accuracy 5.B.18 Identify vouchers for payment 5.B.19 Check and maintain checkbook records Computer Applications Computer Applications 5.B.21 F5.B.22 5.B.23 5.B.24 5.B.25 5.B.26 5.B.27 Select and insert on client s record entry level/basic coding appropriate to no-hospital clinic setting Review medical records for completeness and accuracy Determine proper ICD-9-CM, CPT, and HCPCS codes as appropriate Operate pos (referral) machine, obtain referrals from telephonic service and the Internet Order and maintain inventory or surgical supplies and equipment Maintain inventory of office supplies and equipment Identify and locate tracking forms 64

65 5.C Describe methods for managing, organizing, retrieving and reporting financial data COURSE CODE STANDARD 5.C.02a Extract and extrapolate data from financial documents, such as a pay-stub, budget, tax statement, and financial report 5.D. Apply labor and civil rights law and guidelines to business practice and decisions COURSE CODE STANDARD 5.D.01a List federal and state mandated employee rights 5.D.02a Describe proper working conditions for your industry 5.D.04a 5.D.06a 5.D.07a Discuss the importance of diversity and list methods of encouraging diversity in the workplace State the current minimum wage, as well as wages for common jobs found within the field List opportunities for continual professional development 5. E. Evaluate the effects of community relations on companies and the industry COURSE CODE STANDARD 5.E.01a Describe the role that the industry/organization plays in different communities 5.E.02a Describe the role that community interests play in a company s/organization s decision-making process 5 F Apply legal requirements and ethical considerations to business practice COURSE CODE STANDARD 5.F.03a Define the impact of the Americans with Disabilities Act and other civil rights legislation on your business/organization, employees, and 65

66 Law, Ethics & Bioethics Law, Ethics & Bioethics Law, Ethics & Bioethics Law, Ethics & Bioethics Law, Ethics & Bioethics Law, Ethics & Bioethics Law, Ethics & Bioethics Law, Ethics & Bioethics Law, Ethics & Bioethics 5.F.04a 5.F.06c 5.F.07c 5.F.09c 5.F.11c 5.F.12c 5.F.13c 5.F.14c 5.F.15c customers Define ethical business practices for your field Compare and contrast behaviors and practices that could result in malpractice, liability or negligence Explain ways to comply with policies and requirements for documentation and record keeping Explain ways to comply with all established criteria for reportable incidents Perform duties according to regulations, policies, laws, and legislated rights of clients Explain ways to maintain clients rights according to the Patient s Bill of Rights Discuss the importance of practicing within licensure, certification, registration, and legislated scope of practice Apply the doctrine of informed consent Evaluate technological threats to confidentiality Law, 5.F.16c Apply mandated standards for harassment, labor, 66

67 Ethics & Bioethics Law, Ethics & Bioethics Law, Ethics & Bioethics Law, Ethics & Bioethics Law, Ethics & Bioethics Law, Ethics & Bioethics Law, Ethics & Bioethics Law, Ethics & Bioethics Social Science (Occupational Relations) Social Science (Occupational Relations) Law, Ethics & Bioethics 5.F.17c 5.F.18c 5.F.20c 5.F.21c 5.F.22c 5.F.23c 5.F.24c 5.F.25c 5.F.28c 5.F.29c 5.F.30c and employment laws Differentiate between morality and ethics and the relationship of each to health care outcomes Differentiate between ethical and legal issues impacting health care Contrast personal, professional and organizational issues impacting health care Analyze legal and ethical aspects of confidentiality Explain ways to maintain confidentiality Discuss bio-ethical issues related to health care Analyze and evaluate the implications of medical ethics Respect the interdisciplinary roles of team members Discuss the impact of religions and cultures on those giving and receiving health care with an understanding of past and present events Demonstrate respect of individual cultural, social, and ethnic diversity within the health care community Demonstrate procedures used to report findings of abuse 67

68 Law, Ethics & Bioethics 5.F.31c Summarize procedures used to report abnormal client findings. Strand 6: Underlying Principles of Technology 6. A. Demonstrate proficiency in the use of computers and applications as well as an understanding of concepts underlying hardware, software, and connectivity COURSE CODE STANDARD Document Processing for MicroComputers 6.A.01a Document Processing for MicroComputers Document Processing for MicroComputers Document Processing for MicroComputers Document Processing for MicroComputers Document Processing for MicroComputers Computer Applications Document Processing for MicroComputers Document Processing for MicroComputers Document Processing for 6.A.02a 6.A.03a 6.A.04a 6.A.05a 6.A.06a 6.A.07a 6.A.08a 6.A.09a Select and utilize the appropriate technology to solve a problem or complete a task Demonstrate file management skills (e.g., install new software, compress and expand files as needed, download files as appropriate) Differentiate between different operation systems and demonstrate use of at least one to open and switch between programs and files Identify and demonstrate resolutions to simple hardware and software problems as they occur (e.g., frozen screen, disk error, printing problems) Save, retrieve, load, format, and import data into, and export a variety of electronic documents (word processing, spreadsheet, database and desktop publishing) Demonstrate the proper use of a variety of external peripherals and how they connect to a computer Illustrate methods of selecting and using search engines Send, receive, and manage electronic correspondence and files, in accordance with school policy Demonstrate proper use of electronic proofreading tools and explain reasons whey these shouldn t be 68

69 MicroComputers relied upon solely 6. B Demonstrate responsible use of technology and an understanding of ethics and safety issues in using electronic media. COURSE CODE STANDARD Computer Applications Document Processing for Microcomputers 6.B.01a Identify ways in which technology is used in the workplace and in society Document Processing for Microcomputers Computer Applications Document Processing for Microcomputers Computer Applications 6.B.03a 6.B.04a Explain laws restricting use of copyrighted materials on the Internet Discuss concerns about electronic communications, privacy and security, including protection from spyware and viruses 6.C Demonstrate ability to use technology for research, problem solving, and communication COURSE CODE STANDARD Document Processing for Microcomputers 6.C.01a 6.C.03a Locate, evaluate, collect, and process information from Demonstrate the use of appropriate electronic sources to conduct research (e.g., Web sites, online periodical databases, and online catalogs) 6.C.04a Demonstrate proper style (with correct citations) 69

70 6.C.06a 6.C.98a when integrating electronic research results into a research project Present information, ideas, and results of work using any variety of communications technologies (e.g., multimedia presentations, Web pages, videotapes, desktop-published documents) Demonstrate the proper use of electronic tools and office communications equipment (telephone, fax, copier, etc) Performance Standards The Commission on Accreditation of Allied Health Education Programs (CAAHEP) accredits programs upon the recommendation of the Education Review Board (MAERB). MAERB has revised the Educational competencies for the Assistant bringing competencies into agreement with the entry-level skills of the medical assistant. These competencies are identified in the 2008 Standards and Guidelines for Educational Programs. The 2008 Standards identifies 5 academic subject areas that include 11 content pathways that incorporate the cognitive knowledge in performance of the psychomotor and affective domains of an entry-level medical assistant. Standards are the minimum standards of quality used in accrediting programs that prepare individuals to enter the medical assisting profession. To provide for student attainment of the Entry-Level Competencies for the Assistant, the curriculum content includes: FOUNDATIONS FOR CLINICAL PRACTICE 1. Anatomy & Physiology 2. Applied Mathmatics 3. Applied Microbiology/Infection Control APPLIED COMMUNICATIONS 4. Concepts of Effective Communications MEDICAL BUSINESS PRACTICES 5. Administrative Functions 6. Basic Practice Finances 7. Managed Care/Insurance 8. Procedural and Diagnostic Coding MEDICAL LAW AND ETHICS 9. Legal Implications 10. Ethical Considerations SAFETY AND EMERGENCY PRACTICES 11. Protective Practices 70

71 The 128 Entry-Level Competencies for the medical assistant include, but are not limited to: Competencies in Psychomotor & Affective Domains as found in 2008 Standards I. Anatomy & Physiology Psychomotor Domain 1. Obtain vital signs. 2. Perform venipuncture. 3. Perform capillary puncture 4. Perform pulmonary function testing Perform electrocardiography 6. Perform patient screening using established protocols 7. Select proper sites for administering parenteral medication 8. Administer oral medications 9. Administer parenteral (excluding IV) medications 10. Assist physician with patient care 11. Perform quality control measures 12. Perform CLIA-Waived hematology testing 13. Perform CLIA-Waived chemistry testing 14. Perform CLIA-Waived urinalysis 5. Perform CLIA-Waived immunology testing 16. Screen test results Affective Domain 1. Apply critical thinking skills in performing patient assessment and care 2. Use language/verbal skills that enable patients understanding 3. Demonstrate respect for diversity in approaching patients and families II. Applied Mathematics Psychomotor Domain 1. Prepare proper dosages of medication for administration 2. Maintain laboratory test results using flow sheets 3. Maintain growth charts Affective Domain 1. Verify ordered doses/dosages prior to administration 2. Distinguish between normal and abnormal test results III. Applied Microbiology/Infection Control Psychomotor Domain 1. Participate in training on Standard Precautions 2. Practice Standard Precautions 3. Select appropriate barrier/personal protective equipment (PPE) for potentially infectious situations 4. Perform handwashing. 5. Prepare items for autoclaving 6. Perform sterilization procedures 7. Obtain specimens for microbiological testing 8. Perform CLIA-waived microbiology testing Affective Domain 1. Display sensitivity to patient rights and feelings in collecting specimens 71

72 2. Explain the rationale for performance of a procedure to the patient 3. Show awareness of patients concerns regarding their perceptions related to the procedure being performed... Concepts of Effective Communication Psychomotor Domain 1. Use reflection, restatement and clarification techniques to obtain a patient history 2. Report relevant information to others succinctly and accurately 3. Use medical terminology, pronouncing medical terms correctly, to communicate information, patient history, data and observations 4. Explain general office policies 5. Instruct patients according to their needs to promote health maintenance and disease prevention. 6. Prepare a patient for procedures and/or treatments 7. Demonstrate telephone techniques 8. Document patient care 9. Document patient education 10. Compose professional/business letters 11. Respond to nonverbal communication 12. Develop and maintain a current list of community resources related to patients healthcare needs 13. Advocate on behalf of patients Affective Domain 1. Demonstrate empathy in communicating with patients, family and staff 2. Apply active listening skills 3. Use appropriate body language and other nonverbal skills in communicating with patients, family and staff 4. Demonstrate awareness of the territorial boundaries of the person with whom communicating 5. Demonstrate sensitivity appropriate to the message being delivered 6. Demonstrate awareness of how an individual s personal appearance affects anticipated responses 7. Demonstrate recognition of the patient s level of understanding in communication 8. Analyze communications in providing appropriate responses/feedback 9. Recognize and protect personal boundaries in communicating with others 10. Demonstrate respect for individual diversity, incorporating awareness of one s own biases in areas including gender, race, religion, age and economic status V. Administrative Functions Psychomotor Domain 1. Manage appointment schedule, using established priorities 2. Schedule patient admissions and/or procedures 3. Organize a patient s medical record 4. File medical records 5. Execute data management using electronic healthcare records such as the EMR 6. Use office hardware and software to maintain office systems 7. Use internet to access information related to the medical office 8. Maintain organization by filing 9. Perform routine maintenance of office equipment with documentation 72

73 10. Perform an office inventory Affective Domain 11. Consider staff needs and limitations in establishment of a filing system 12. Implement time management principles to maintain effective office function. VI. Basic Practice Finances Psychomotor Domain 1. Prepare a bank deposit 2. Perform accounts receivable procedures, including: a. Post entries on a daysheet b. Perform billing procedures c. Perform collection procedures d. Post adjustments e. Process a credit balance f. Process refunds g. Post non-sufficient fund (NSF) checks h. Post collection agency payments 3. Utilize computerized office billing systems Affective Domain 1. Demonstrate sensitivity and professionalism in handling accounts receivable activities with clients.. VII. Managed Care/Insurance Psychomotor Domain 1. Apply both managed care policies and procedures 2. Apply third party guidelines 3. Complete insurance claim forms 4. Obtain precertification, including documentation 5. Obtain preauthorization, including documentation 6. Verify eligibility for managed care services Affective Domain 1. Demonstrate assertive communication with managed care and/or insurance providers 2. Demonstrate sensitivity in communicating with both providers and patients 3. Communicate in language the patient can understand regarding managed care and insurance plans VIII. Procedural and Diagnostic Coding Psychomotor Domain 1. Perform procedural coding 2. Perform diagnostic coding Affective Domain 1. Work with physician to achieve maximum reimbursement IX. Legal Implications 1. Respond to issues of confidentiality 2. Perform within scope of practice 3. Apply HIPAA rules in regard to privacy/release of information 4. Practice within the standard of care for a medical assistant 5. Incorporate the Patient s Bill of Rights into personal practice and medical office policies and procedures 6. Complete an incident report 73

74 7. Document accurately in the patient record 8. Apply local, state and federal health care legislation and regulation appropriate to the medical assisting practice setting.. Affective Domain 1. Demonstrate sensitivity to patient rights. 2. Demonstrate awareness of the consequences of not working within the legal scope of practice 3. Recognize the importance of local, state and federal legislation and regulations in the practice setting X. Ethical Considerations Psychomotor Domain 1. Report illegal and/or unsafe activities and behaviors that affect health, safety and welfare of others to proper authorities 2. Develop a plan for separation of personal and professional ethics Affective Domain 1. Apply ethical behaviors, including honesty/integrity in performance of medical assisting practice 2. Examine the impact personal ethics and morals may have on the individual s practice 3. Demonstrate awareness of diversity in providing patient care XI. Protective Practices Psychomotor Domain 1. Comply with safety signs, symbols and labels 2. Evaluate the work environment to identify safe vs. unsafe working conditions 3. Develop a personal (patient and employee) safety plan 4. Develop an environmental safety plan 5. Demonstrate proper use of the following equipment: a. Eyewash station b. Fire extinguishers c. Sharps disposal containers 6. Participate in a mock environmental exposure event with documentation of steps taken. 7. Explain an evacuation plan for a physician s office 8. Demonstrate methods of fire prevention in the healthcare setting 9. Maintain provider/professional level CPR certification 10. Perform first aid procedures 11. Use proper body mechanics 12. Maintain a current list of community resources for emergency preparedness Affective Domain 1. Recognize the effects of stress on all persons involved in emergency situations 2. Demonstrate self awareness in responding to emergency situationsi A supervised, unpaid externship of 240 contact hours in an ambulatory health care setting performing administrative and clinical procedures must be completed prior to graduation. 74

75 Competency Reporting System The medical assisting program curriculum ensures the achievement of program goals and learning domains. Instruction is an appropriate sequence of classroom, laboratory, and clinical activities. Instruction is based on clearly written course syllabi describing learning goals, course objectives, and competencies required for graduation. The administrative and clinical procedures are developed in a competency-based format. The three components of competency-based format include: (1) the specific task to be mastered. (2) the conditions under which the student is expected to perform the task: and (3) the standard of performance for the task PROCEDURE: MEASURING A BLOOD PRESSURE NAME DATE SKILL: To measure blood pressure over the brachial artery CONDITIONS: The student demonstrates the ability to measure blood pressure using the following equipment and supplies; stethoscope, sphygmomanometer, alcohol wipes TIME REQUIREMENTS AND ACCURACY STANDARDS: 10 minutes. A score of 85 on checklist. (3.3 points per step) SKILLS ASSESSMENT CHECKLIST YES NO TASKS PERFORMED Washes hands Assembles equipment and supplies Cleans stethoscope disk and earpieces with alcohol wipes Identifies patient Explains procedure Positions patient in seated position with arm resting on firm surface such as table with elbow slightly bent and palm up Can verbalize rationale that above heart level could give inaccurate results Bares patient s upper arm, asking patient to remove clothing if necessary Positions cuff bladder over brachial artery on upper arm, about two inches above elbow Checks to ensure control valve on inflation bulb is closed(clockwise or to the right) and can be turned with two fingers easily. Palpates radial pulse with fingers one hand while smoothly inflating cuff 75

76 DOCUMENTATION Chart the procedure with the other until radial pulse is no longer felt, mentally noting this number on sphygmomanometer scale. Deflates cuff quickly and allows arm to rest from 15 to 30 seconds Calculates peak inflation level by adding 30 mm Hg to palpated number Can verbalize rational: to ensure auscultatory gap is not missed Determines cuff is completely deflated Palpates brachial artery on medial side of arm below antecubital space Positions stethoscope disk over brachial artery; holds in flat position with fingers only. Avoids touching cuff with stethoscope Inflates cuff smoothly and quickly to peak inflation level Deflates cuff slowly and smoothly at 2 to 4 mm Hg per second Listens for first sound of heart beat (Korotkoff phase) Should be at least two consecutive beats Continues to deflate cuff listening for change to muffled lower pitched sound (Korotkoff phase IV ) and notes reading Continues to deflate cuff until sound disappears, Korotkoff phase V and notes reading Continues to deflate cuff for at least 10 mm Hg after sound disappears Deflates cuff quickly and removes it unless additional reading is needed. Then waits at least 30 seconds before reinflating cuff Notes blood pressure on scrap paper Obtains reading comparable with instructor within plus or minus 4 mm Hg on both systolic and diastolic reading Cleans stethoscope earpieces and disk with alcohol wipes. Replaces equipment to storage site. Ensures patient comfort Washes hands Records systolic and diastolic pressure on patient s chart (two or three numbers depending on whether phase IV and/or phase V heard Date Charting Actual student time to complete procedure 76

77 Student s initials Instructor s initials Suggestions for improvement Grade 77

78 Instructional Activities Instructional activities include: A. Video/DVD presentations B. Practical examinations C. Simulated medical procedures D. Pathology research paper and oral presentation E. Workbook assignments F. Pharmaceutical drug information card project G. Guest speakers H. SkillsUSA competition I. Blood Pressure Clinic 78

79 Resources Texts used in the classroom include: 1. TABERS CYCLOPEDIC MEDICAL DICTIONARY, 21st ed., F.A. Davis Co. 2. HOLE S ESSENTIALS OF HUMAN ANATOMY & PHYSIOLOGY,10 th ed., Shier, Butler, & Lewis, McGraw-Hill 3. THE LANGUAGE OF MEDICINE,9 th ed., Davi Ellen Chabner, Saunders/Elsevier. 4. CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 4 th. ed., Bonewitt- West, Elsevier 5. MICROBIOLOGY FOR HEALTH CAREERS, 6 th ed., Grover-Lacomia & Fong Delmar 6. MEDICAL LAW, ETHICS, & BIOETHICS FOR AMBULATORY CARE, 6 th ed. Lewis & Tamparo, F. A. Davis Co. 7. ADMINISTRATIVE PROCEDURES FOR MEDICAL ASSISTING, 4 th, ed., Booth et al, McGraw-Hill 8. MEDICAL TRANSCRIPTION TECHNIQUES AND PROCEDURES 6 th ed., Diehl, Saunders/Elsevier. 9. ELECTRONIC HEALTH RECORD BOOSTER KIT FOR THE MEDICAL OFFICE, Buck, Saunders/Elsevier. 10. COMPUTERIZED MEDICAL OFFICE PROCEDURES AWORKTEXT, 3 rd ed., Larsen, Elsevier/Saunders. MEDICAL ASSISTING CLASSROOM MODELS Skeleton Torso Ear Model Brain Model Bone Models (3) CPR Models o Infants: 3 o Adults: 2 o Child: 1 Instructional Mannequins( 2 adult 1 infant) Blood pressure auscultation arm Respiratory sounds simulation Clay-Adams Eye Model Model of Hip/Femur Bone Denoyer-Geppert Heart Model Denoyer-Geppert Kidney Model 79

80 Autographed Anatomy Denoyer-Geppert Bone Structure Model: The Haversian System Communications MEDICAL ASSISTING CLASSROOM VIDEOS/DVDs Video Series Administrative & Clinical Procedures Second edition Delmar Publishers Vol 1-15 Vol. 1: Professionalism and Communication Skills Vol. 2: Legal and Ethical Issues Vol. 3: Administrative Skills Vol. 4: Modern Reimbursement Procedures Vol. 5: Infection Control and Standard Precautions Vol. 6: Vital Signs: Temperature, Pulse and Respirations Vol. 7: Blood Pressure Measurements, and Screening Procedures Vol. 8: Patient History, Preparing for exam, treatment and health promotion procedures Vol. 9: Body Mechanics, Therapeutic and Rehabilitative Procedures Vol. 10: Office Emergencies, Respiratory Emergencies, and First Aid Vol. 11: Prepare and Administer Oral and Topical Medications Vol. 12: Prepare and Administer Parenteral Medications Vol. 13: Venipuncture, Hematology and Immunology Vol. 14: Collect and Process Specimens Vol. 15: Cardiac Screening Procedures Thomson Delmar Learning s Skills and Procedures for Assistants DVD Series Program 1: Administrative Skills Program 2: Practicing Finance Skills Program 3: Modern Reimbursement Procedures Program 4: Infection Control Procedures Program 5: Taking Measurements and Vital Signs Program 6: Taking a Patient History Program 7: Body Mechanics: Therapeutic and Rehabilitative Procedures Program 8: Emergencies and First Aid Procedures Program 9: Administering Non-Parenteral Drugs, Prescription Writing, and Inventory Procedures Program 10: Preparing and Administering Parenteral Medications Program 11: Venipuncture, Hematology, and Immunology Procedures Program 12: Specimen Collection and Processing Procedures Program 13: Cardiac Screening Procedures Program 14: Minor Surgical Procedures in the 80

81 Development of Bone United Learning Who Plays God?- Medicine, Money and Ethics in American Health Care Films for the Humanities and Sciences Career Moves -Certified Assistant Genesis Diabetes- A Positive Approach to Life, Love and Financial Success American Diabetes Association Indiana University School of Dentistry presents: How to help your Patients Stop Smoking Cambridge Career Products presents: Thank you for Calling Effective Telephone Techniques from the Clerical Skills Series Effective Listening Skills Listening to what you hear Cambridge Educational Writing for Results- The Winning Written Report Cambridge Career Products Power Interviewing A Headhunter s Guide To Getting Hired in the 90 s Good News for Men Over 50 Merck Breathing Easy Getting the Most from Your Asthma Medication Schering/Key Pharmaceuticals Osteoarthritis A Video Housecall/Feeling Fine On the Upbeat Living with Heart Failure Astra Zeneca Time to get started A Video Guide to Lantus and Diabetes Glucose Control Lantus- Aventis Pharmaceuticals Understanding Hormone Replacement Therapy Wyeth-Ayerst Laboratories 81

82 Medicare Learning Network HIPAA Implementing the Administrative Simplifications June 18, 2002 Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) A Career in Ophthalmic Pregnancy for Dummies 1 and Communication Introduction Video Job Survival Kit Cord Blood Pregnancy #3 Telephone Doctor Child Molester s: Dr. Kavorkion/Street Stories The Frightening Feeling You re Going to Die (Heart Attacks) BLS Module I-VI Module I: Introduction Module II: One Rescuer Adult Module III: FBAO Module IV: Pediatric CPR and FBAO Module V: Special Techniques Module VI: Safety in CPR Mosby s Assistant Video Series Videos 1-12 Mosby Life Line Video1: Vital Signs: Temperature, Pulse, Respirations and Blood Pressure Video2: Physical Examinations Video3: Infection Control Video4: Sterilization and Disinfection Procedures Video5: Surgical Asepsis, Sterile Technique, Minor Surgery, and Bandages Video6: Collecting and Handling Specimens Video7: Pharmacy and Drug I Video8: Pharmacy and Drug II Video9: Laboratory Orientation and Analysis Video10: Hematology Video11: Physical Therapy Video12: Electrocardiography 82

83 CLASSROOM LIBRARY MOSBY S MEDICAL, NURSING, & ALLIED HEALTH DICTIONARY (5 th Edition) A Times Mirror Company ISBN MILLER-KEANE, ENCYCLOPEDIA & DICTIONARY OF MEDICINE, NURSING, & ALLIED HEALTH (5 th Edition) W.B. SAUNDERS COMPANY ISBN Survival Guide to Abbreviations, & Acronyms, Prefixes, & Suffixes Symbols Greek Alphabet A Times Mirror Company ISBN Bloodborne and Airborne Pathogens The McGraw-Hill Companies ISBN Clinical Delmar Publishers ISBN Legal and Ethical Issues in Health Occupations W.B. SAUNDERS COMPANY ISBN X Administering Medications (4 th Edition) Glencoe McGraw-Hill ISBN ECG S Made Easy Mosby Lifeline ISBN Electrocardiography: A Better Way Burdick HOW TO READ AN ECG (4 th Edition) Delmar Publishers Inc. ISBN

84 Electrocardiography The Monitoring Lead W.B. SAUNDRERS COMPANY ISBN A Practical Guide to ECG Interpretation Mosby Year Book ISBN Cardiac Auscultation, Systolic Murmur (Number Two, Three, & Four of A Series) ROCHE HEARTSAVER PLUS American Heart Association Diabetes, Disease Management Guide PDR 2003 (3 rd Edition) Essentials of Diagnostic Microbiology Delmar Publishers ISBN Student Workbook to Accompany Microbiology Principles and Health Science Applications SAUNDERS ISBN Nutrition NOW WEST MICROBE HUNTERS HBJ ISBN Microbiology Principles And Health Science Applications W.B. Saunders Company ISBN Basic Nutrition and Diet Therapy Mosby ISBN Nutrition & Diet Therapy (8 th Edition) Thomson Delmar Learning ISBN

85 Clinical Handbook for Health Care Professionals Delmar Publishers ISBN The Developing Person Through the Life Span (5 th Edition) WORTH ISBN Psychology WORTH Understanding Human Behavior (6 th Edition) Delmar Publishers ISBN Ages and Stages Telshare Publishing Co., Inc ISBN Terminology Special ties F.A. Davis Company ISBN X The Anatomy Coloring Book (2) Harper and Row ISBN Physiology Coloring Book Harper and Row BLS for Healthcare Providers American Heart Association ISBN Basic First Response BRADY/PRENTICE HALL ISBN OSHA Regulations and Guidelines Delmar Thomson Learning ISBN X Clinical and Basic Neurology for Health Professionals Year Book Publishers, Inc. 85

86 The Normal Skull Hoeber Ultrasonography in OBSTETRICAS and GYNECOLOGY SAUNDERS ISBN X OSHA Regulations for the American Association of Assistants Pocket Guide to (2 nd Edition) Lippincott Williams & Wilkins ISBN Assistant Handbook (3 rd Edition) HIPAA for Personnel Thomson Delmar Learning ISBN Quick Guide to HIPAA for the Physician s Office SAUNDERS ISBN The Human Body in Health & Disease Mosby ISBN The Human Body in Health & Disease (8 th Edition) Lippincott ISBN The Human Body in Health & Disease (8 th Edition) Lippincott ISBN Diseases of the Human Body F.A. Davis The Human Body in Health & Disease Mosby Year Book ISBN

87 Human Diseases A systemic Approach (3 rd Edition) Appleton & Lange Essentials of Human Diseases and Conditions W.B. Saunders Company ISBN Human Diseases Delmar Thomson Learning ISBN Human Anatomy Coloring Book Mosby-Wolfe ISBN The Johns Hopkins Atlas of Human Functional Anatomy (3 rd Edition) The Johns Hopkins University Press ISBN Diseases of the Human Body F.A. Davis Infectious Disease Handbook Lexi-comp ISBN Diseases of the Human Body (3 rd Edition) F.A. Davis ISBN Diseases of the Human Body (4 th Edition) F.A. Davis Company ISBN Structure & Function of the Body (10 th Edition) Mosby ISBN Structure & Function of the Body (10 th Edition) Mosby

88 Core Pathology Smith ISBN Essentials of Human Diseases and Conditions (2 nd Edition) W.B. SAUNDERS ISBN The Anatomy and Physiology Learning System (2 nd Edition) W.B. SAUNDERS ISBN Body Structures & Functions (10 th Edition) Thomson Delmar Learning ISBN Structure & Function of the Body Mosby ISBN The Human Body in Health and Illness SAUNDERS ISBN HIV/AIDS Resource Center Science MAGAZINE Introduction to Terminology Thomson Delmar Learning ISBN X Manual of Diagnostic and Laboratory Tests (2 nd Edition) Mosby ISBN X Blood Collection in Healthcare F.A. Davis Company ISBN The Phlebotomy Workbook (2 nd Edition) F.A. Davis Company ISBN

89 Phlebotomy Worktext and Procedures Manual Saunders ISBN X Laboratory Prodedures for the Glencoe-McGraw-Hill ISBN X Procedures in Phlebotomy (3 rd Edition) ELSEVIER-SAUNDERS ISBN Phlebotomy Handbook (4 th Edition) Appleton & Lange ISBN Procedures in Phlebotomy (2 nd Edition) W.B. Saunders Company ISBN Phlebotomy Best Practices, Itatani Lippincott, Williams & Wilk Dailey s Notes on Blood ISBN Transitional Skills for Post Secondary Success Reflections for Students with Learning Disabilities ISBN The Epic of Medicine Felix Marti-Ibanez, M.D. (2 Set) The Heart (4 th Edition) McGraw Hill x Exam Review for CMA and RMA Certification Lippincott Williams & Wilkins ISBN Q & A review Assistant (7 th Edition) Prentice Hall Health ISBN Assiting Exam Review 89

90 Saunders ISBN Q & A review Assistant (6 th Edition) Prentice Hall Health ISBN Terminology Simplified (3 rd Edition) F.A. Davis Company ISBN Administrative and Clinical Competencies (2 nd Edition) Delmar Thomson Learning ISBN Clinical Delmar Publishers ISBN (2 nd Edition) Delmar Thomson Learning ISBN Administrative and Clinical Competencies (4 th Editon) Delmar Publishers ISBN Exam Review-Preparation for the CMA, RMA and CMAS Exams Thomson Delmar Learning s ISBN Nursing Drug Reference 2008 Mosby Davis Drug Guide for Nurses 10 th ed Davis Nursing Spectrum Drug Handbook-2008 McGraw Hill The Transcriptionist s Handbook South Western Publishing Company ISBN Spell it Right (4 th Edition) 90

91 Shaw ISBN Professional Secretary s Encyclopedia Dictionary Prentice-Hall ISBN Handbook for Writers Prentice-Hall ISBN Webster s Diction-Thesaurus Nickel Press Puncture it Right (2 nd Edition) Harper Perennial ISBN Flu Simon &Schuster, ISBN Cultural Anthropology Prentice Hall Annual Editions, Anthropology 10/11 McGraw Hill Documentation and Telephone Screening, Krueger AAMA Phlebotomy, Drawing from Basics, Kirven AAMA Nutrition for Women, Part 1, Kline AAMA Accounts Receivable and Collection for the Practice, Seelig, AAMA PDR s 2008 (12) PDR s 2011 (7) 91

92 CLASSROOM EQUIPMENT Spirometer Peak Flow meter 2 Thermo Scan Aural thermometers Examination table with stool 6 monocular microscopes 1 binocular microscope A & P microscope slides Centrifuge 2 Scales Infant scale Nebulizer 3 Oral Electronic thermometers Microhematocrit centrifuge HemoCue Hb201+ Hemoglobin Analyzer Urinometer Aneroid sphygomanometers Ultrasonic cleaner 2 Tuttnauer Autoclaves Glucose monitors Keri Instructional mannequin Keri Instruction mannequin with respiratory sounds Infant instructional mannequin Human skeleton Phlebotomy arms Blood pressure arm Life/form advanced venipuncture/ injection arm Life/form advanced IV hand Clinton phlebotomy chair Seca Infant measuring mat Welsh Allyn ECG machine Pulse Oximeter Transcription machines ELECTRONIC EQUIPMENT Toshiba projector Magnovox DVD/VCR player 2 Computers in classroom 2 TVs 92