Sales force automation and ecrm for apparel

Transcription

1 Sales force automation and ecrm for apparel

2 The Benefits Infor PLM Runtime ST provides your users with highly visual and user-friendly interfaces that incorporate unique functionality and flexibility, providing you with the ability to streamline your processes, maximise sales revenues and increase your customers satisfaction and loyalty. Runtime ST - OnSite is a powerful ecrm tool that allows your sales representatives to concentrate on the sale, rather than on paperwork, while Runtime ST - ecommerce provides your customers with a self service web-based facility to manage their own orders. They can use it to view your latest available collections in high resolution colour, as well as orders both current and historical. They can also access their credit information, participate in chat forums and provide you with marketing feedback online. Infor PLM Runtime ST enables you to extend core business processes by adding marketing information, brand identity and company information in order to customise the user interface. It incorporates and optimises your own business rules (such as dates, discounts and shipping) to provide an effective tailored management system for your specific business needs. Other benefits include: Increases sales revenue and supports global distribution through web-based 24/7 access Provides visibility of key information to sales, management and customers for improved decision making Date-controlled information allows pre-ordering against next season s collections enabling more effective planning by your customers and suppliers Increases customer confidence by ensuring the integrity of business rules regarding discounting, pre-ordering, style restrictions, exclusive rights and others Provides your sales force with effective contact management and up-to-date customer information, allowing them to be more effective It is simple to use and enables a single administrator to maintain the core system.

3 Automate sales and administration processes to optimise sales force activity, revenues and to provide unsurpassed customer service. Today s high-pressured and results-driven sales environment demands powerful tools that empower sales teams and customers with relevant up-to-the minute information, ensuring potential revenues are maximised. Our Infor PLM Runtime ST product portfolio provides intelligent sales solutions that combine ecrm (Electronic Customer Relationship Management) with remote order entry and monitoring. The Infor PLM Runtime ST product portfolio contains everything you need to automate and optimise sales and to integrate marketing campaigns. The system is built around a central database which is easy to maintain and can be tailored to requirements using a combination of Infor PLM Runtime ST products, providing sales staff and customers with up-to-date order and inventory data via the Internet. Infor PLM Runtime ST integrates easily with your existing ERP (Enterprise Resource Planning) solution, making it a highly flexible and compatible tool. ERP Integration Back-Office Components User Environment Runtime ST - Content Manager Runtime ST - Integration SQL Runtime ST Database Server internet Runtime ST - OnSite ERP Runtime ST - Administrator Central Runtime ST - ecommerce

4 Runtime ST - OnSite Putting the right information at your salesforce s fingertips A powerful tool that allows your sales force to enter orders, access customer records and the latest product, inventory and customer information using the centralised database. Using laptops and wireless remote access the sales force can remain connected whether they are in the showroom, at a trade show, with a customer or on the road. Your sales team will always have access to the latest illustrations, marketing information, product availability and prices, and can plan in advance what they want to present to customers, thus saving time and maximising sales. Runtime ST - OnSite incorporates a CRM system that can be used to record customer contacts and follow-up actions required, including automatic notifications. This also facilitates analysis of customer and sales force behaviour patterns, allowing management a full overview of who is buying and selling which products, providing invaluable information for business planning. The system will provide your organisation with a streamlined order entry process, it also incorporates a flexible print management tool that allows the order to be printed in a variety of ways to suit each customer s requirements. Company-specific business rules are held as part of the system and the sales representative cannot violate these when inputting orders and information. Maximises revenues by providing sales-oriented information when and where it is needed most Achieves significant cost savings by reducing administration costs and errors and by integrating with other IT applications, including your ERP system Provides detailed and accurate information for effective business planning Increases accuracy of orders a single central database ensures that accurate up-to-date information on product, availability and price is always on hand. Runtime ST - ecommerce Always on order placement & tracking Runtime ST - ecommerce is an Internet-based sales channel that allows your customers to place and track orders, search order history and review account information for themselves. It is an interactive Business-to-Business (B2B) and Business-to-Consumer (B2C) ecommerce solution with access to a central database, ensuring 24 hour availability even when other ERP services are not operational. Hosting a wide range of information from business rules such as discounting and payment terms, to marketing and promotional information, the system is highly versatile and allows you to present a customised user interface with company branding, specific information and special layouts. Runtime ST - ecommerce also allows you to tailor your information to a specific customer, showcasing the collections that they will be interested in. Information is date - controlled allowing advance ordering and planning and is industry-specific allowing ordering via a matrix or cartons (pre-defined ratio packs). As orders can be placed without the involvement of the sales force, the solution includes cross- and up-selling functionality to help maximise revenues by providing information on alternative styles and additional items in the range. Maximises sales revenues by providing the customer with a simple, straightforward ordering process Increases customer satisfaction and loyalty by providing them with critical information on the progress of their current orders and order history Achieves lower cost of sale due to low maintenance costs and customer self-service, avoiding errors, wastage and time loss by minimising charge-backs and credits Provides cost-effective market research through monitoring of customer buying decisions.

5 Runtime ST - Administration Central System management made easy Runtime ST - Administration Central is the administrator tool for the Runtime ST system. It provides one point of entry for all system management tasks and makes it possible for a single administrator to maintain the complete solution on a technical level. Designed for simplicity and ease-of-use, the administrator can operate the system alongside his or her other responsibilities. Runtime ST - Administration Central controls the tables, fields, users and terminals behind the Runtime ST applications, allowing the system to be configured from within one single application. Increases efficiency one application manages system configuration Achieves significant time savings and reduces costs on expensive IT support resource Allows languages to be changed within Runtime ST, thus supporting international operations. Runtime ST - Content Management Tailor Infor PLM Runtime ST to your users needs Runtime ST - Content Management enables you to easily optimise the data within Runtime ST - OnSite and ecommerce applications. It holds the central creative database containing your collections and allows you to add your own brand identity, sales and marketing information into the system. It includes straightforward routines for photo preparation and optimisation. Runtime ST - Content Management incorporates and manages the specific business rules required for the applications programmes, providing a highly individual management system and interface tailored to the specific needs of your business. This tool is easy-to-use and provides rapid and effective overview information on all the data held in the database. Enhances your company s image - this powerful tool allows you to create highly customised data for both customers and your own sales force Increases the efficiency of the system, by providing one application for the management of all your information and data Reduces costs of IT support through easy-to-use functionality that requires minimal training. Runtime ST - Integration Unlock the true power of your data Integration is a configurable interface that allows Infor PLM Runtime ST to connect to any ERP solution and even enables multiple sources to be used. Integration allows data to pass between the systems so each is kept up-to-date automatically, minimising data re-entry and potential costly errors. Gives you the ability to create an end-to-end solution using your existing systems and Infor PLM Runtime ST Ensures data held in your systems is up-to-date and provides management with consistent data for decision making Reduces costs associated with administration, errors and inaccurate management information.

6 Infor PLM Runtime QT Infor PLM Runtime QT sets new standards for Product Lifecycle Management tools and enhances the core Runtime QT - PDM (Product Data Management) solution with web-based ecollaboration, mobile tools for off-line users, pro-active work flow and ERP integration. Infor PLM Runtime QT consists of: Runtime QT - PDM a comprehensive and flexible PDM solution, providing leading retailers, fashion labels and manufacturers with comprehensive product data in a single location for greater control. Runtime QT - ACP an Advanced Collection Planning module that enables collection strategy to be defined before design and development work commences, ensuring collections meet requirements. Runtime QT - ecollaboration and Runtime QT - PDF Print Server each facilitate global collaboration and sharing of up-to-date information. Runtime QT - Workflow has an engine that allows processes to be automated and managed effectively, also enabling effective tracking of Critical Path and Milestones within the pre-production process. Runtime QT - Mobile enables users to access and modify all data held within Runtime QT - PDM whilst working remotely, for example on supplier or partner visits. Runtime QT - Integration includes an engine that automates data transfer to and from other applications such as ERP systems. Infor PLM Runtime DT A unique concept for the development of creative ideas for new collections. With the Infor PLM Runtime DT concept it is possible to illustrate the colours and materials and ensure that important details are illustrated clearly and precisely. Infor PLM Runtime DT brings the collective efforts of designers, suppliers and manufacturing teams together to form powerful design communities. The Infor PLM Runtime DT solution includes; Runtime DT - StyleTime Pro a creative and flexible module, which can be incorporated into many design tools. The module can be used for solving tasks in technical drawings and, by means of the vectors, it will allow changes to lines and shapes to be made quickly and easily. Runtime DT - ColorTime is used for colour control so that printed designs are clear and precise in the required colours and shades. The colour control can then be conveyed into other programmes. Runtime DT - KnitTime an efficient and user-friendly module for the design of knitted textiles. It manages the simulation of knit qualities, displaying the structure of the knit with the correct gauge sizes. Runtime DT - WeaveTime an advanced and user-friendly programme for the design of woven textiles. The textile programme incorporates all types of weaves, including jacquard, twill and Oxford. In addition it allows you to design and develop your own patterns. NORTH AMERICA 66 Perimeter Center East Atlanta Georgia United States T: PACIFIC Australia: Level Pennant Hills Road Pennant Hills NSW 2120 Australia T: New Zealand: 93 Grafton Road Auckland New Zealand T: ASIA Hong Kong: Room 1302 Stanhope House 738 King s Road Hong Kong T: Singapore: 238B Thomson Road #09-02/05 Novena Square Tower B Singapore T: EUROPE Benelux: Hilversumstraat MB Amsterdam The Netherlands T: +31 (0) France: 72, rue du Colonel de Rochebrune Garches France T: +33 (0) Germany: Robert-Bosch-Str Köln Germany T: +49 (0) Nordic: Tirsbaekvej Vejle East Denmark T: United Kingdom: Needles House Birmingham Road Studley, Warwickshire B80 7AS England T: +44 (0) GENERAL ENQUIRIES T: +31 (0) Contact us at: runtime@infor.com This document contains information which may be considered confidential. It is intended only for the use of the individual or entity named on this cover sheet. The unauthorized disclosure, use, or publication of confidential information is prohibited. Copyright 2004 Infor IP Holdings C.V. and/or its affiliates or licensors. All rights reserved. The Infor word and design marks are trademarks and/or registered trademarks of Infor IP Holdings C.V. and/or one of its affiliates. All rights reserved. All other trademarks listed herein are the property of their respective owners. Sales force automation and ecrm for apparel v.2