Broadband Adoption Lifeline Pilot Program FCC USAC Kick Off Meeting. January 15, 2013

Transcription

1 Broadband Adoption Lifeline Pilot Program FCC USAC Kick Off Meeting January 15,

2 Agenda 1:00 Meet and Greet 1:10 Introductions and Overview of Timeline for Pilot Program Presented by Garnet Hanly, Attorney Advisor, TAPD, Wireline Competition Bureau, FCC 1:30 Part I Collection of Data How Project Code and Subscriber Identifiers are Assigned Presented by Jay Schwarz, Industry Economist, Wireline Competition Bureau, FCC; Matthew Lougheed, Program Manager, Lifeline Program, USAC 2:30 Part II Collection of Data Completion/Submission of Low Income Pilot Program Reporting Forms Presented by Jay Schwarz, Industry Economist, Wireline Competition Bureau, FCC; Garnet Hanly, Attorney Advisor, TAPD, Wireline Competition Bureau, FCC 3:30 Break 3:45 Certification Process for Participating Low Income Consumers Presented by Kim Scardino, Deputy Division Chief of TAPD, Wireline Competition Bureau, FCC; Garnet Hanly, Attorney Advisor, TAPD, Wireline Competition Bureau, FCC 4:15 Reimbursement Procedures Presented by Pam Gallant, Senior Director of Lifeline Program, USAC 4:45 Questions/Answer 2

3 Introductions and Overview of Timeline for Pilot Program Contact Information Garnet Hanly, Attorney Advisor, TAPD, Wireline Competition Bureau, FCC Matthew Lougheed, Program Manager, Lifeline Program, USAC pilot/default.aspx 3

4 Timeline Please see attached timeline. 4

5 Part I Collection of Data How Project Code and Subscriber Identifiers are Assigned 5

6 Project Code Identifiers (PCIs) PCIs are the common thread linking reported data. Captures important information required for data analysis. Logical, organizational data structure. Each pilot will have multiple PCIs. How many will depend on individual pilot design. 6

7 PCIs Defining All Possible Combinations PCIs define the characteristics of a potential customer: Which pilot Which ETC/provider Geographic Location Packages offered ( treatment ) Choice selected from available options ( plan ) Your list of PCIs explains how your pilot is structured. 7

8 PCIs and Customer IDs PCIs will be attached to a customer ID. PCI + Customer ID indicates a customer s: Pilot and ETC Geographic Location (determined by pilot design) Treatment Group (determined by pilot design) Purchasing Decision (chosen from available options) 8

9 PCI Format: Project and ETC ID Single ETCs in Pilot Project ID ETC ID Treatment ID Plan ID Geographic ID PCI Pilot Project ETC in Pilot If only one ETC participates in the pilot, the same ETC Id will be used in all PCIs. If multiple ETCs are participating in the same pilot project, then the ETC Id will vary based on the geographic area for the record (see next slide). 9

10 PCI Format: Project and ETC ID with Multiple ETCs in Pilot Project ID ETC ID Treatment ID Plan ID Geographic ID PCI This pilot (12) has two ETCs (1 & 2). ETC 1 will solicit customers in geographic areas 1 & 2 while ETC 2 will solicit customers in geographic areas 3 and 4. 10

11 PCI Format: Geographic ID Project ID ETC ID Treatment ID Plan ID Geographic ID PCI 1. Does the offer a customer receives depend on their geographic location within the pilot project area? (Examples: ZIP codes, counties, buildings, Census Blocks, states.) If Yes > Assign different Geographic ID to each geographic unit. If No > Assign a single Geographic ID for each Project ID + ETC ID combination (unless case below applies). 2. Are offers being made to potential customers in different states even though the offer does not depend on the geographic location? If Yes > Assign a different Geographic ID to each state. If No then ignore. 11

12 PCI Format: Geographic ID Project ID ETC ID Treatment ID Plan ID Geographic ID PCI Project 12 with a single ETC (1) serves four geographic areas (1, 2, 3, 4). Areas 1 & 3 receive treatment 1. Areas 2 & 4 receive treatment 2. If geographic randomization is part of your pilot, it must occur now. 12

13 PCI Format: Geographic ID with special case of multiple states but offer does not vary by geography. Project ID ETC ID Treatment ID Plan ID Geographic ID PCI Project 12 with a single ETC (1) solicits customers in two states (1 & 2). Regardless of the state, customers will be offered either treatment 1 or 2. The records list for each state the treatments (1 & 2) offered. 13

14 PCI Format: Treatments and Plans Project ID ETC ID Treatment ID Plan ID Geographic ID PCI Treatments: The package of choices offered to a customer. Customers cannot determine their treatment. Plan: Choices a customer has within their treatment. Customers select their plan. Note that some pilots will only have one plan per treatment. 14

15 Example: Treatments and Plans Offered in Counties P & Q Offered in Counties R & S Treatment A: $10 subsidy applied to retail price Plan 1: 3/1 Mbps at end user price of $15. Plan 2: 10/2 Mbps at end user price of $25. Treatment B: $20 subsidy applied to retail price Plan 1: 3/1 Mbps at end user price of $5. Plan 2: 10/2 Mbps at end user price of $15. Customer chooses which plan to purchase (if any) Customer chooses which plan to purchase (if any) Note 1: Some pilots only offer one plan within a treatment. Customers would decide whether to purchase or not. Note 2: Plans may vary by service characteristics, hardware, etc. 15

16 Example Continued Project ID ETC ID Treatment ID Plan ID Geographic ID / A: $10 subsidy P / / B: $20 subsidy R / / A: $10 subsidy Q / / B: $20 subsidy S / PCI Treatments: The package of choices offered to a customer. Customers cannot determine their treatment. Plan: Choices a customer has within their treatment. Customers select their plan. Note that some pilots will only have one plan per treatment. 16

17 Cheat Sheet: Organizing PCIs The first step in organizing your data records is to list all PCIs. Remember that PCIs define the characteristics of a potential customer and their choice (Project + ETC + Geography + Treatment + Plan Choice). PCIs should cover all areas, treatments, and plans defining a potential offer. 1. Are multiple ETCs in pilot? If yes, then use multiple ETC IDs with one Project ID. If no then use single ETC ID. 2. For each Project/ETC combination, list the all geographic IDs covered. 3. For each Geographic ID, list the treatment(s) offered in that geography. 4. For each treatment, list the plans offered. These steps will (a) create a list of all variations that can occur within the pilot, and (b) serve as the basis for completing Block C. Block C will build on this list of PCIs by adding price and service information for each Treatment/Plan combination. 17

18 Project Keys for Identifiers The Project Key is the roadmap or guide to understanding the PCI and how it relates to the Project. The Project Key has two primary functions: Allows Projects to accurately assign PCIs. Allows USAC/FCC to decipher PCIs during data analysis. The Project Key will not change once the project starts. USAC will contact each Participating Project and ETC to review, in detail, their Project Key. Project Key will have five components: Project ID Key (Not the same as the Project Code Identifier); ETC Key; Treatment Key; Plan Key; Geographic Key. 18

19 Example: Project Key Project ID Key Project ID Project Name 12 ABC Telephone Company Treatment Key Treatment ID Treatment Description BB Discount ($10), with DL and 1 Free Computer BB Discount ($20), with DL and 2 Discounted Computer BB Discount ($30), with no DL no 3 Device 4 Control Group, No Discount ETC Key ETC ID ETC Name 1 Washington Telecom, Inc. 2 Adams Telecom, Inc. 3 Jefferson Telecom, Inc. 4 Madison Telecom, Inc. Plan Key Plan ID Plan Description 11 2 GB Data Limit 12 4 GB Data Limit 13 8 GB Data Limit 14 Unlimited Data Geographic Key Geographic Area Geographic Area Type Geographic Area Description County Arlington Building Building A State Maryland Zip Code Zip Code Census Tract Census Tract 19

20 Example: Project ID Key Project ID Key Project ID Project Name 12 ABC Telephone Company Project ID will be two digits in length and be randomized to minimize any cross contamination of Project data. Each Project will only have one Project ID. Project ID will also be used in the FCC Form 550, the Low Income Broadband Pilot Program Reimbursement Form. 20

21 Example: ETC Key ETC Key ETC ID ETC Name 1 Washington Telecom, Inc. 2 Adams Telecom, Inc. 3 Jefferson Telecom, Inc. 4 Madison Telecom, Inc. ETC ID will be one digit. Most Projects will only have one ETC. 21

22 Example: Treatment Treatment Key Treatment ID Treatment Description 1 BB Discount ($10), with DL and no Device 2 BB Discount ($20), with DL and Discounted Computer 3 BB Discount ($30), with DL and Free Computer 4 Control Group, No Discount, No Device To Reiterate, Treatments are the package of choices offered to a customer. Customers cannot determine their treatment. Treatment IDs are one digit. 22

23 Example: Plan Key Plan Key Plan ID Plan Description 11 2GB Data Limit 12 4GB Data Limit 13 8GB Data Limit 14 Unlimited Data To reiterate; Plan are choices a customer has within their treatment. Customers select their plan. Note that some pilots will only have one plan per treatment. Plan ID are two digits in length. 23

24 Example: Geographic Key Geographic Key Geographic ID Geographic Area Type Geographic Area Description County Arlington Building Building A State Maryland Zip Code Zip Code Census Tract Census Tract Geographic ID will be five digits in length. For Geographic Areas other than Zip Code and Census tract, a random number will be assigned. Some Projects may only have one Geographic Area. 24

25 Example: PCI and Project Key = ABC Partnership, Adams, $30 subsidy treatment, 2GB Data plan, zip code. Project ID Key Project ID Project Name 12 ABC Telephone Company Treatment Key Treatment ID Treatment Description BB Discount ($10), with DL and 1 Free Computer BB Discount ($20), with DL and 2 Discounted Computer BB Discount ($30), with no DL no 3 Device 4 Control Group, No Discount ETC Key ETC ID ETC Name 1 Washington Telecom, Inc. 2 Adams Telecom, Inc. 3 Jefferson Telecom, Inc. 4 Madison Telecom, Inc. Plan Key Plan ID Plan Description 11 2 GB Data Limit 12 4 GB Data Limit 13 8 GB Data Limit 14 Unlimited Data Geographic Key Geographic Area Geographic Area Type Geographic Area Description County Arlington Building Building A State Maryland Zip Code Zip Code Census Tract Census Tract 25

26 Example: Nexus Communications Project ID 98 ETC Key ETC Number ETC Name 1Nexus Communications Treatment Key Treatment Treatment Description Recurring Subsidy 1 Control Group $0.00 3Test Group I $ Test Group II $20.00 Plan Key Plan Plan Description MB Data Allowance Aircard MB Data Allowance Smartphone MB Data Allowance Aircard MB Data Allowance Smartphone 15 1GB Data Allowance Aircard 16 1GB Data Allowance Smartphone 17 2GB Data Allowance Aircard 18 2GB Data Allowance Smartphone Geographic Key Geographic Area Geographic Area Type *Zip Code Geographic Area Description Zip Code 26

27 Example: Frontier Communications Project ID 47 ETC Key ETC Number ETC Name 1Frontier Communications Corp. Treatment Key Treatment Treatment Description 2 Control Group (Offered DL, but not required) 3Test Group (Required to take DL) Plan Key Plan Plan Description 11 1Mg Speed w/o Digital Literacy, $20 Discount 12 6Mg Speed w/o Digital Literacy, $20 Discount 13 12Mg Speed w/o Digital Literacy, $20 Discount 14 25Mb Speed w/o Digital Literacy, $20 Discount 15 1Mb Speed w/dl, $30 Discount, Waiver of Non Recurring 16 6Mb Speed w/dl, $30 Discount, Waiver of Non Recurring 17 12Mb Speed w/dl, $30 Discount, Waiver of Non Recurring 18 25Mb Speed w/dl, $30 Discount, Waiver of Non Recurring 19 1Mb Speed w/dl, $20 Discount, Free Computer 20 6Mb Speed w/ DL, $20 Discount, Free Computer 21 12Mb Speed w/dl, $20 Discount, Free Computer 22 25Mb Speed w/dl, $20 Discount, Free Computer Geographic Key Geographic Area Geographic Area Geographic Area Description Adams County Allen County Ashland County Athens County Auglaize County 27

28 Subscriber ID PCI + Customer ID = Subscriber ID. Customer ID is a five digit appendage added to the end of the PCI. Customer ID must be unique. Each Project and ETC will be responsible for assigning and recording the Customer ID. 28

29 Example: Subscriber ID Project ID ETC ID Treatment ID Plan ID Geographic ID = Subscriber ID Customer ID Subscriber IDs are used in the following Forms: Reimbursement Form Block E Block F Block G and Online Survey Tool Block H 29

30 Part II Collection of Data Completion/Submission of Low Income Pilot Program Reporting Forms 30

31 Data Blocks Completing the data blocks follows from the master PCI list. Complete the blocks in the following order A, B, C, D, E, G, F, H. 31

32 Block A Block A provides ETC information. If only one ETC in pilot, then each row is the same. If multiple ETCs in pilot, then row information will vary. ETCs are required to submit this information within 2 weeks prior to the commencement of the period for enrolling new subscribers. 32

33 Block A Form COMPANY INFORMATION PROVIDED BY ETC WITH EACH SUBMISSION TO USAC BLOCK A Each ETC is required to submit the company specific information contained in block "Identifying Information - Block A" for each submission to USAC. All raw data that the ETC submits may be submitted as an Excel or CSV file. Block A Question Response Notes Identifying Information Service Provider Identification Number (SPIN) Study Area Code(s) (SAC) FCC Registration Number (FRN) Legal Company Name and d/b/a Company Mailing Address Company Telephone Number Company Fax number Company Contact Address Reporting Date Company Contact Name List of Project Code Identifiers in Pilot Project Each variation of a proposed broadband service offering that an ETC offers in its project will be assigned a separate project code identifier by USAC (Project Code Identifier). 33

34 Block A Template A B C D E F G H I J K Reporting Date: Project Id ETC Id Treatment Id Plan Id Geographic Area Id Project Code Identifier: Study Area Code (SAC) Service Provider Number (SPIN) Legal Company Name and d/b/a: Company Mailing Address (Street): mm/dd/yyyy ABC Telecom, Inc. 123 Main St L M N O P Q R Company Mailing Address (City): Company Mailing Address (State): Company Mailing Address (Zip Code): Company Telephone Number: Company Fax Number: Company Contact Name: Company Address: Washington DC Jane Doe Janedoe@domain.com 34

35 Block B Once the PCIs have been assigned within the project, Block B can be completed. The ZIP code field listed in Block B will also be used for completion of subscribers ZIP codes reported in Block E. ETCs are required to submit this information within 2 weeks prior to the commencement of the period for enrolling new subscribers. 35

36 Block B Form PROJECT-LEVEL INFORMATION PROVIDED BY ETC BLOCK B Each ETC is required to submit information contained in block "Broadband Service Offering Information - Block B" to USAC once, at the beginning of the ETC's project for each Project Code Identifier. Block B Question Response Notes Broadband Service Offering Information Project Code Identifier Identifies the study group in terms of discount plans List of geographic areas (e.g., census tract, wire center, study area) receiving this variation of the broadband service offering Zip Codes receiving this variation of broadband service offering Identifies relevant geographies being treated in study List all zip codes fully or partially in this variation of broadband offering 36

37 Block B Template A B C D E F G H I Reporting Date: Project Id ETC Id Treatment Id Plan Id Geographic Area Id Project Code Identifier: Zip Codes (List all zip codes fully or partially in this variation of broadband offering) Geographic Areas (e.g. census tract, wire center, study area) mm/dd/yyyy Census Tract 37

38 Block C Block C lists all PCIs. This is the universe of all possible location/treatment/plans that may be offered during the pilot. PCIs define the pilot, ETC(s), geographic units, treatments, and plans. For each PCI, complete Block C to explain the characteristics of that potential offering (e.g. speed, technology, price, digital literacy, etc.). ETCs are required to submit this information within 2 weeks prior to commencement of the period for enrolling new subscribers. 38

39 Block C: Reporting All Possible PCIs? Some pilots may wish to list all possible PCIs in Block C. For example, if randomizing by ZIP code, the pilot may randomly assign treatments to all ZIP codes in the covered states. Solicitations might not occur in all ZIP codes however if potential customers are contacted via direct mail or text. Block D will report which PCIs actually were offered to customers. 39

40 Block C Form PROJECT-LEVEL INFORMATION PROVIDED BY ETC BLOCK C Each ETC is required to submit information contained in block "Project Information - Block C," to USAC once, at the beginning of the ETC's project for each Project Code Identifier. Block C Question Response Notes Maximum number of months discount is available 0-12 Number of months discount is offered in study Type of service offering Bundled Voice & BB; Stand-alone BB Technology used Mobile, Fixed-wireless, Wireline (Telco or Cable), Other (indicate) Broadband speed provided specify upload and download speed Provide advertised speeds. Monthly usage limit, if any GB/month If usage limits do not apply, respond with N/A. Project Information If monthly usage limit applies, whether overage charges apply and if so, specify rate amount If monthly usage limit applies with no overage charges, specify whether service is discontinued or broadband speed is reduced Monthly broadband discount amount $ Monthly cost to subscriber for broadband service after discount $ Amount of discount provided to reduce or eliminate non-recurring fee(s), if any $ $ Discontinued service, broadband speed is reduced, none of the above (specify) If usage limits do not apply, respond with N/A. If overage charges do not apply, respond with N/A If usage limits do not apply, respond with N/A. If overage charges apply for exceeding usage limits, respond with N/A. Amount of non-recurring fees, if any, charged to subscriber after discount Amount of discount for equipment provided to subscriber by ETC, if any Cost to subscriber of equipment provided by ETC that is used for broadband after discount Digital literacy training offered as part of broadband service offering $ $ $ Yes/No If subscriber receives equipment at no cost, please include value of equipment given to subscriber 40

41 Block C Template A B C D E F G H I J Reporting Date: Project Id ETC Id Treatment Id Plan Id Geographic Area Id Project Code Identifier: Maximum number of months discount is available (0 12): Type of service offering (Bundled Voice & BB; Stand alone BB) Technology Used (Mobile, Fixedwireless, Wireline (Telco or Cable), Other (indicate)): mm/dd/yyyy Bundled Voice & BB Mobile mm/dd/yyyy Stand alone BB Wireline K L M N O Broadband Speed Monthly usage limit, If monthly usage limit applies, state Provided (specify upload if any (GB/month), (if whether overage charges apply and if so, and download speeds (Mbps or Kbps)): usage limits do not apply, respond with N/A): specify rate (If usage limits do not apply, respond with N/A. If overage charges do not apply, respond with N/A): If monthly usage limit applies with no overage charges, specify whether service is discontinued, broadband speed is reduced, or none of the above. (If usage limits do not apply, respond with N/A. If overage charges apply for exceeding usage limits, respond with N/A): Monthly broadband discount amount ($): 5Mbps/1Mbps 1 GB N/A Broadband Speed Reduced $30 15Mbps/5Mbps N/A $10 N/A $40 P Q R S T U Monthly cost to subscriber for broadband service after discount ($): Amount of discount provided to reduce or eliminate non recurring fees(s), if any ($): Amount of nonrecurring fees, if any, provided to subscriber by ETC, if any (If Amount of discount for equipment charged to subscriber received equipment at no subscriber after cost, please include value of equipment discount ($): given to subscriber)($): Cost to subscriber of equipment provided by ETC that is used for broadband after discount($): Digital Literacy training offered as part of broadband service offering (yes/no): $9.95 $10 $25 $40 $10 Yes $19.95 $10 $0.00 $40 $10 No 41

42 Block D Block D reports how many solicitations and enrollments were actually made for each PCI on a quarterly basis. If no offers were made in a PCI, report zero. Direct Marketing (mail, text, call) Report what was offered and where. Report exactly how many offers were made. General Marketing (radio, flyers, TV) Report the estimated size of Lifeline eligible subscribers in receiving the offer. 42

43 Block D: Direct Marketing PCI Total No. LL Eligible in Study Population Total No. of Eligible Subscribers Offered this Variation Total Subs Enrolled in Q1 Total Subs Enrolled in Q (?) (?) (?) (?) Pilot 12/ETC 1 offers Treatment 1 to area 45 and Treatment 2 to area 68. Both treatments have two plans (1 & 2) which customers can choose from. Record how many offers are made directly for each PCI. For example, Treatment 1 offers plans 1 & 2 to 72 people. Record how many people enroll in each plan. For example, of those offered Treatment 1, 12 chose plan 1 and 6 chose plan 2. (Note: this can be done after Block E.) 43

44 Block D: General Marketing PCI Total No. LL Eligible in Study Population Total No. of Eligible Subscribers Offered this Variation Total Subs Enrolled in Q1 Total Subs Enrolled in Q (?) 689 (?) (?) 689 (?) (?) 128 (?) (?) 128 (?) 1 3 Pilot 12/ETC 1 offers Treatment 1 to area 45 and Treatment 2 to area 68. Both treatments have two plans (1 & 2) which customers can choose from. Since offers are not made directly, report the estimated number it was available to. Record how many people enroll in each plan. For example, of those offered Treatment 1, 12 chose plan 1 and 6 chose plan 2. (Note: this can be done after Block E.) 44

45 Block D Form PROJECT-LEVEL INFORMATION PROVIDED BY ETC BLOCK D Each ETC is required to submit information contained in block "Aggregate Population Information for Variations of Broadband Service Offering - Block D" to USAC on a quarterly basis for each Project Code Identifier. If necessary provide a best estimate. Block D Question Response Notes Project Code Identifier Identifies the study group in terms of discount plans Total number of Lifeline Estimate if necessary, explaining your eligible subscribers in study assumptions population Aggregate Population Information for Variation of Broadband Service Offering Total number of eligible subscribers offered this variation of broadband service during the pilot Total number of subscribers enrolled in the offered discount during the first month of the quarter Total number of subscribers enrolled in the discount during the second month of the quarter Total number of subscribers enrolled in the offered discount during the third month of the quarter Total number of subscribers that have de-enrolled in the offered discount during the first month of the quarter Total number of subscribers that have de-enrolled in the offered discount during the second month of the quarter Total number of subscribers that have de-enrolled in the offered discount during third month of the quarter Estimate if necessary, explaining your assumptions 45

46 Block D Template A B C D E F G H Reporting Date: Project Id ETC Id Treatment Id Plan Id Geographic Area Id Project Code Identifier: Total number of Lifeline eligible subscribers in study population (estimate if necessary, explaining your assumptions): mm/dd/yyyy Assumptions, if any: I J K L M Total number of eligible subscriber offered this variation of broadband service during the pilot (estimate if necessary, explaining your assumptions): Assumptions, if any: Total number of subscribers enrolled in the offered discount during the first month of the quarter: Total number of subscribers enrolled in the discount during the second month of the quarter: N/A 2156 N/A N O P Q Total number of subscribers enrolled in the discount during the third month of the quarter: Total number of subscribers that have de enrolled in the offered discount during the first month of the quarter: Total number of subscribers that have de enrolled in the offered discount during the second month of the quarter: Total number of subscribers that have de enrolled in the offered discount during the third month of the quarter:

47 Block E Block E reports who chose what and where. For each enrollment, list the associated PCI. Append a Unique Subscriber ID to the record. Complete remainder of fields on date subscribed, ZIP code, and digital literacy. Block E is a listing of all enrollees and through the PCI identifies their location, treatment, service. ETCs must submit this information when all subscribers have enrolled in the project (no later than 10 months after commencement of the Trial Period). 47

48 Block E Form SUBSCRIBER-LEVEL INFORMATION PROVIDED BY ETC BLOCK E Each ETC is required to submit the information contained in block "Enrollment Information - Block E" to USAC when all subscribers have enrolled in the ETC's project. Each subscriber must have a unique identifier, which will be used throughout the study, assigned by the ETC (Unique Subscriber Identifier). Block E Question Response Notes Unique Subscriber Identifier Unique, anonymized identifier assigned by ETC Enrollment Information Project Code Identifier Geographic Area Zip code(s) Date Subscribed MM/DD/YY Digital Literacy Program Offered? Yes/No Digital Literacy Offer Accepted at Yes/No Enrollment? Identifies the subscriber's study group in terms of discount plan Only enter if literacy program is offered to subscriber Provided by ETC 48

49 Block E Template A B C D E F G H I J Reporting Date: Project Id ETC Id Treatment Id Plan Id Geographic Area Id Project Code Identifier: Unique Subscriber Id: Geographic Area: Zip Code: mm/dd/yyyy County K L M Date Subscribed (mm/dd/yyyy): Digital Literacy Program Offered (yes/no): Digital Literacy Offer Accepted at Enrollment (yes/no): 10/24/2012 Yes No 49

50 Block G Block G reports subscriber information that is collected at enrollment. All subscribers for which the ETC seeks reimbursement must complete Block G within 30 days after enrollment. If an ETC chooses to have USAC collect the subscriber data for Block G, please notify USAC as soon as possible. Complete Block G by appending to the list of PCIs + Unique Subscriber IDs in Block E. ETCs must submit this information when all subscribers have enrolled in the project (no later than 10 months after commencement of the Trial Period). 50

51 Block G Form SUBSCRIBER-LEVEL INFORMATION COLLECTED FROM THE SUBSCRIBER BLOCK G Each ETC, or USAC if the ETC requests, is required to collect the information contained in block "Subscriber-Provided Information at Enrollment Block G" directly from each subscriber prior to providing a discount and submit when all subscribers have enrolled in the project. ETCs have the option of having USAC collect this information through an electronic, online survey at enrollment; subscribers must consent to collection and sharing of this information in order to receive any discount. Each subscriber must have a unique identifier, which will be used throughout the study, assigned by the ETC (Unique Subscriber Identifier). Block G Question Response Notes Unique Subscriber Identifier Project Code Identifier Subscriber Age Unique, anonymized identifier assigned by the ETC Identifies the subscriber's study group in terms of discount plan Ages of household members Number of household members using subsidized broadband In 2011, what was this household's total income before taxes? Less than $5,000, $5000-$9999 $10,000-$20,000, $20,001-$30,000, $30,001 or more, Not Determined Subscriber-Provided Information at Enrollment Equipment expected to be used with broadband service - choose multiple Has this consumer subscribed to broadband in the past? Reasons for not previously obtaining broadband - can choose more than one If subscriber previously subscribed to broadband, but dropped service, reason for dropping (can choose more than one response) Desktop Computer, Laptop/netbook computer, Tablet, Mobile device (smartphone), mobile broadband modem (aircard) Never, Within last 3 months, Within last 6 months, Within last 12 months, More than 12 months ago Monthly cost too expensive, didn't use service, don't know how to use computer/internet, uncomfortable with Internet (e.g. privacy concerns, dangerous for children), happy with dial-up, could access Internet elsewhere, other specify Monthly cost too expensive, didn't use service, the equipment no longer worked, don't know how to use computer/internet, uncomfortable with Internet (e.g. privacy concerns, dangerous for children), happy with dial-up, could access Internet elsewhere Answer NA if previous answer is "Never" Collected from Subscriber Reason(s) for use of Internet (can choose more than one response) Want to stay in touch with family and friends, children need it for school, subscriber needs it for school, want to access music, movies and other entertainment, children want internet access, get health care or medical information, job required online access, need it for job searches, want to share photos or videos with family and friends, internet provider offered a good price for the service, use for daily activities (e.g. check bus schedule), other --- specify 51

52 Block G Template Subscriber Id A B C D E F G Question 1: Question 2a: Subscriber Age Age of first household member Question 2b: Question 2c: Age of second household member Age of third household member (optional) (optional) Question 2d: Question 2e: Age of fourth household member Age of fifth household member (optional) (optional) Question 2f: Age of sixth household member (optional) H I J K L Question 2g: Age of seventh household member (optional) Question 2h: Age of eighth household member (optional) Question 3: Number of household members using subsidized broadband Question 4: In 2011, what was this household's total income before taxes? 5 $5000-$ $20001-$ $20001-$ $5000-$9999 Question 5a: Equipment expected to be used with broadband service Desktop Computer (leave blank or enter Desktop Computer) M N O Desktop Computer Desktop Computer Desktop Computer Question 5b: Question 5c: Equipment expected to be used with broadband service Equipment expected to be used with broadband Laptop/netbook computer (leave blank or enter Laptop/netbook) service Tablet (leave blank or enter Tablet) Laptop/netbook computer Desktop Computer Laptop/netbook computer Tablet Tablet 52

53 Block G Online Survey Tool 53

54 Block F & H Blocks F & H report subscriber information for each record in Block E. If an ETC chooses to have USAC collect the subscriber data for Block H, please notify USAC as soon as possible. Complete Blocks F & H by appending to the list of PCIs + Unique Subscriber IDs in Block E. ETCs are required to submit the subscriber information contained in Block F within 3 months after giving the last discount. ETCs are required to submit the subscriber information contained in Block H at the end of the project. 54

55 SUBSCRIBER-LEVEL INFORMATION PROVIDED BY ETC BLOCK F Block F Form Each ETC is required to submit the information contained in block "Follow-Up and Retention Information Block F" based on subscriber records within three months after the subscriber received the last discount in the pilot. Each subscriber must have a unique identifier, which will be used throughout the study, assigned by the ETC (Unique Subscriber Identifier). Block F Question Response Notes Unique Subscriber Identifier Unique, anonymized identifier assigned by the ETC Project Code Identifier Identifies the subscriber's study group in terms of discount plan Did the subscriber participate in the study for the full Yes/No duration of the program? Number of months of discount actually received 0-12 If not currently subscribing, If customer ended service, indicate MM/DD/YY date service ended date ended Did subscriber retain service with the ETC in the first month following the last Yes/No discount (i.e. the first unsubsidized month)? Did subscriber retain service with the ETC in the second month following the last Yes/No discount (i.e. the second unsubsidized month)? Did subscriber retain service with the ETC in the third month following the last Yes/No discount (i.e. the third unsubsidized month)? Follow-Up and Retention Information Provided by ETC 55

56 Block H Form SUBSCRIBER-LEVEL INFORMATION COLLECTED FROM THE SUBSCRIBER BLOCK H Each ETC, or USAC if the ETC requests, must collect the information contained in block Follow-up and Subscriber Usage Information Block H from the subscriber no later than the end of the project. ETCs have the option of having USAC collect this information through an electronic, online survey; subscribers must consent to collection and sharing of this information in order to continue receiving any discounted broadband service. Each subscriber must have a unique identifier, which will be used throughout the study, assigned by the ETC (Unique Subscriber Identifier). Block H Question Response Notes Unique Subscriber Identifier Unique, anonymized identifier assigned by the ETC Project Code Identifier Identifies the subscriber's study group in terms of discount plan Number of Household members using discounted broadband service Follow-Up and Subscriber-Usage Information Subscriber use of Internet (can choose more than one response) Did the subscriber participate or is currently participating in any training programs so he/she can better use a computer and the Internet? Want to stay in touch with family and friends, children need it for school, subscriber needs it for school, want to access music, movies and other entertainment, children want internet access, job required online access, need it for job searches, want to share photos or videos with family and friends, internet provider offered a good price for the service, use for daily activities (paying bills), other --- specify No training class taken, currently taking a training class, completed a training class Collected from Subscriber Equipment used with service (can choose more than one response) Desktop Computer, Laptop Computer (includes netbook), Tablet, Mobile Device (Smartphone) Mobile Broadband Modem (aircard) 56

57 Block F Template A B C D E F G H I Reporting Date Unique Subscriber Id: Project Id ETC Id Treatment Id Plan Id Geographic Area Id Project Code Identifier: Did the subscriber participate in the study for the full duration of the program: (Yes/No) mm/dd/yyyy Y J K L M N Number of months o discount actually received: (0 12) If not currently subscribing, date service ended: (mm/dd/yyyy) Did subscriber retain service with the ETC in the first month following the last discount (i.e. the first unsubsidized month): (Yes/No) Did subscriber retain service with the ETC in the second month following the last discount (i.e. the second unsubsidized month): (Yes/No) Did subscriber retain service with the ETC in the third month following the last discount (i.e. the third unsubsidized month): (Yes/No) 12 mm/dd/yyyy Yes Yes No 57

58 Overview of Reporting Blocks Block A ETC Info Block B Summary of enrollment geography Block C All possible PCIs Service characteristics Subsidy amounts Prices Digital Literacy Options Block C may list all potential areas ETC will solicit customers. If randomization is geographic, it will be defined here. All treatments and plans offered will be described. Block D Offers made by PCI Enrollments by PCI Block D is a subset of Block C (or may be same set as Block C). Block E Lists all subscribers. Has subscribers PCI and Unique ID. Block F, G & H Additional subscriber information. 58

59 File Transfer Procedures USAC has created an SFTP site which will serve as the data transfer portal for this Pilot. Each Project will have their own, secure site. USAC will contact each ETC to install an SFTP client and collect user information to create administrative rights. All data will be vetted for accuracy. If errors are found in formatting or content, USAC will contact the Project in question and ask that the data be cleaned and resubmitted. File Naming Convention: Please name your files in the following format prior to uploading: (ETC_Date_Form) Example: GilaRiver_ _BlockA.xlsx 59

60 Certification Process for Participating Low Income Consumers Consumer Eligibility and Qualification Compliance with of the Commission s rules to ensure all participating subscribers are eligible and qualify to receive Lifeline benefits. Consent to Use Subscriber Data Subscriber s written consent to participate in Pilot Program and sharing of subscriber s anonymized data. Preventing Duplicative Support Only in jurisdictions where there is more than one Pilot Project, ETCs must obtain written confirmation that subscriber is not subscribing to broadband from another Pilot Project. Participation by New Adopters ETCs must obtain written confirmation from subscribers that they, or anyone in their household, has not subscribed to wireline or wireless high speed Internet service other than a smartphone service plan within the last 60 days prior to enrollment in Pilot. 60

61 Eligibility of Consumers Who Already Subscribe to Broadband Eligible for Subsidized Broadband Using Hotspot? Eligible for Subsidized Wireline Broadband? Eligible for Subsidized Broadband Using Smartphone? Consumer Who Already has Wireline Broadband Consumer Who Already has Wireless Broadband Using Hotspot Consumer Who Already has Wireless Broadband Using Smartphone No No No No No No Yes Yes No 61

62 Reimbursement Procedures BB Pilot participants will use OMB approved FCC Form 550 to file support claims. Each ETC files a Form 550 for each month it is claiming support For example, ABC Partnership includes Washington, Adams, Jefferson and Madison Telcos. Each telco must file a Form 550 to be reimbursed. Form 550 can be filed for the first time the month after the first month an ETC first provides subsidized broadband service. Form 550 will be filed with USAC via SFTP site. File signed PDF version also. 62

63 Timing and Supporting Documentation Form deadline and disbursement timing are similar to Low Income support payments from claims on FCC Form 497. File previous month s claim by 8 th of current month for payment on the last business day of current month For example, Form 550 for March 2013 filed by April 8 will be processed for payment by the end of April For example, Form 550 for March 2013 filed between April 9 and May 8 will be processed for payment by the end of May Revisions to prior months support claims will be processed according to the same schedule. List of Subscriber IDs (PCI + five digit Customer ID = Subscriber ID) must accompany each Form 550. One Subscriber ID for each subscriber claimed on Block A of lines List must be saved to SFTP site with Form

64 Validations Ensure number of Subscribers IDs matches number of subscribers claimed on Form 550. Validate that carrier does not claim support for a subscriber for more than one month without a completed survey (Block G). Validate that project s support claims do not exceed its budget. 64

65 Low Income Broadband Pilot Reimbursement Form FCC Form 550 Approved by OMB November Ave. Burden Estimate per Respondent: 2.5 hours LOW INCOME BROADBAND PILOT PROGRAM REIMBURSEMENT FORM 1. Service Provide Identification Number (SPIN) 2. FCC Filer ID 3. Study Area Code (SAC) 4. Low Income Broadband Pilot Project Number Line 1 Service Provide Identification Number (SPIN) Enter the company s nine digit USAC assigned Service Provider Identification Number (SPIN). If the carrier has more than one SPIN, choose an active SPIN and use the same SPIN throughout the Pilot Program. Line 2 FCC Filer ID Enter company s 499 Filer ID. The code is assigned by the FCC s Data Collection Agent after the company files its first FCC Form 499 A. Line 3 Study Area Code (SAC) If the carrier s Broadband Pilot project is located in only one state, enter the carrier s six digit Study Area Code (SAC). If the carrier s Broadband Pilot project is located in multiple states, do not enter a SAC on Line 3. Line 4 Low Income Broadband Pilot Project Number Enter the two digit, USAC assigned Low Income Broadband Pilot Program Number (Project ID). 65

66 Reimbursement Form Cont. Line 11 Submission Date Provide the date the certified form was saved to the SFTP site. Line 12 Data Month Enter the month in which the subsidized service was provided. Line 13 Month of Project In the first block, provide the number that indicates how many months for which the carrier has filed a Form 550 reimbursement. For example, if ETC A first claims support for providing subsidized broadband service to customers in March 2013, the form with Data Month March 2013 on Line 12 will be month 1 on Line 13. Do not worry about entering a number in the second block. Line 14 Type of Filing Indicate whether this is an original filing (the first Form 550 filed for the data month) or a revision (a change to a previously filed Form 550). 66

67 Reimbursement Form Cont. Line 15 State Reporting Provide the state or states in which the carrier provided the subsidized broadband service for which it is claiming support. Line 16 Tribal or Non Tribal Check Tribal only if serving federally recognized tribal lands. Line 17 Fixed or Mobile Indicate the type of service provided; check both if appropriate for carrier s Pilot Project. Line 18 Type of Service Offering Disregard instructions! If providing both Lifeline and subsidized broadband service to the same customer as part of a bundled package, claim the broadband subsidy on Form 550 and reimbursement for regular Lifeline on FCC Form 497. Refer to the Broadband Pilot Program Order at paragraph 19 and footnote

68 Reimbursement Form Cont. Lines Recurring Charges and Lines Non Recurring Charges Enter the number of subscribers (block A) and the rate (block B). When these are multiplied, the total equals the support claimed (block C). Three lines are provided to account for three different treatments that involve recurring charges (19 21) and non recurring charges (22 24). If a carrier is claiming support for more than three treatments that include recurring or non recurring charges, please contact USAC. 68

69 Reimbursement Form Cont. Line 25 Total Equals 19 C through 24 C. Attach list of Unique Subscribers. Attach a list of Subscriber Ids for which you are claiming support. Certification Must be signed and dated by an officer of the company. Save both Form 550 template and signed PDF of Form 550 to USAC s SFTP site. 69

70 Example: Subscriber ID Template A B C SPIN Subscriber ID Number Has the subscriber completed the survey [xx x x xx xxxxx xxxxx] within the last 30 days? (Y/N) 70

71 Questions/Answers 71