Eircom s Community Manager Team

Transcription

1 Eircom s Community Manager Team Connecting people.

2 Welcome Introduction Check what s important to you Introduction to Broadband Demonstration Questions and Answers One to One advise

3 Eircom & Age Action Ireland Working together to help people get connected to the information and services available on the Internet. Age Action Getting Started Classes, Drop-in support and Tech. support Eircom Presentations, Home Support and sponsorship 3

4 Community Manager Team Provide additional assistance, helping people who need it to get started on the Internet. Recognise Vital Services are moving on-line Recognise technology is changing quickly and people are being left behind. Need to provide access to Information and Services Community Manager Team focused on Dublin Free Technical support, Product and Billing advice Proud to work with and support Age Action Ireland 4

5 What s important to you? 5

6 Eircom Broadband Getting connected to the Internet.

7 What is the Internet It s simply information and services available on millions of computers located around the world. This is called the World Wide Web (or WWW) When we connect to the Internet its often called Going on-line or Surfing the Web

8 What is Broadband Broadband is simply a high-speed connection to the Internet. Broadband speed is measured in Millions of Bits of information per second. That s Megabits per Second or Mb/s Fibre Power Broadband 20Mb 100Mb Next Generation Broadband 8Mb 24Mb Standard Broadband 1Mb 24Mb Mobile Broadband Up to 7Mb

9 Broadband Options Home Broadband using a Modem Most popular with over 726,000 nationally Mobile Broadband using a USB Stick Connects to the nearest mobile phone mast 523,000 nationally WiFi Broadband out and about Freely available on Buses, Trains and in Many restaurants Note: Figures from Communications Regulator Q Report

10 Home Broadband Wired Computers and printers are Connected by wires. Wireless Computers and printers are Connected by wireless signals

11 Wired Network 1. Connect the splitter Filter to phone socket 2. Connect Filter to Router using grey cable from DSL/HPN socket 3. Optionally connect Filter to Phone. 4. Connect Router to Computer using yellow cable. 5. NB Fit Filters to all phone sockets in the house.

12 Filters on Phones

13 Wireless Network 1. Connect Splitter filter to Phone Socket 2. Connect Splitter filter to Router 3. Optionally connect Splitter to Phone 4. Note: Computer is not connected to Router this time

14 Wireless Network connect to PC Note the Wireless Network name (SSID) on bottom of Router Note the Security Key on the bottom of the Router You will need this information when connecting to your Router

15 Wireless Network connect to PC 1. Insert CD into your Computer 2. Enter the Wireless Network name (SSID) and the Security Key (lower case letters)

16 Filters & Splitters again.. Can t stress the importance of these enough. They help speed up your broadband, prevent lost connections and remove noise from your phone. Fit one to every phone and your Sky Box.

17 Home Broadband Next Generation Broadband is contention free i.e. not shared with other customers Usage Limits Limited and unlimited products are available Contracts All broadband packages are within a 12 month contract Sign up offers are available reducing costs for 1 st six months Special on-line deals are available Broadband and Phone plans are bundled with discounts Value Added Services are available with some broadband products 17

18 What Can we do with Broadband Age Action Ireland Tax your Car Read a Paper Find your Ancestors Shopping Talk to family and friends abroad Check books in your library Learn about anything & everything Watch TV Download a movie Get your folks on-line 18

19 The Internet on your Phone The internet is also available on all Smart Phones. 19

20 Free Home visit for eircom customers Eircom want to help you get the most from your Broadband service and our Community Managers will call to your home at a time that suits you. Help setting up your Broadband. Help connecting your printer or camera. Checking your Broadband speed & Computer Help understanding your bill Help changing your Broadband / Phone bundle If you are interested in a Free home visit, just give your name and phone number to one of the eircom or Age Action team. 20

21 Thank you Thank you very much for coming along today. Any questions? 21