Open Source Business Service/Process Management

Transcription

1 Open Source Business Service/Process Management Rodrigue Chakode Libre Software Meeting, Brussels

2 Agenda My other life is Open Source Background Why Business Service Management (BSM) Deal with BSM : State-of-art RealOpInsight: A Software for BSM History: Experience Feedback 2

3 My other life is Open Source Author & Project Lead PhD, R&D HPC/Cloud Software Engineer Community Manager 3

4 Open Source Software for Simplified distributed resource management SaaS Toolkit out-of-the-box Consulting & Training 4

5 Background Service : generic term to refer an IT functionality (e.g. mysqld service) Business Service/Process : a service provided value-added to business applications or to end-users (e.g. hosting service) Check: a probe allowing to detect the status of an IT service (e.g. check for mysqld service) Abbreviations BS: Business Service BP: Business Process BSM: Business Service Management OSM: Open Source Monitoring OSMS : Open Source Monitoring System/Software 5

6 Too many alarms kill alarm S. Bortzmeye 6

7 Today's IT infrastructures facts Huge number of checks to handle E.g. 100 hosts, 8 checks/host => 8,000 checks False alerts are the bane of administrators Not a matter of being a lazy admin 7

8 A Large Ecosystem of OPMS v 8

9 Usual Monitoring Scheme Flat Display, no notion of business impact 9

10 Challenges for BSM How a failure actually impacts your business? 10

11 Is there a disruption of services? 11

12 prioritize and orchestrate work based on business needs 12

13 Go beyond individual checks Think business services A failure don't necessarily mean disruptions on business applications or end-user services Benefits of BSM Reduce downtime by up to 75% Deliver services up to 30% more efficiently Credit: 13

14 Think relational services A business service may depend on : one or many IT services, and/or on other business services E.g. Streaming Web Server Databases Network Operating System Hardware Devices... 14

15 Service hierarchy and mapping 15

16 Service hierarchy and mapping Se c i rv a m e S I p ' N N T 16 w t e k r o p a m

17 Apply flexible incident management Only select checks that impact your business services Apply advanced severity calculation Set how the severity of a node is computed from on the severities of its childs And advanced status propagation rules Set how the severity of a node is propagated to its parent 17

18 Use cases RAID 0 RAID 1 Redundant databases Merchant-site 18

19 Specialize your Operations Dashboards Business service-centric/competency-centric Deal with large/demanding environments Just collect what is useful for each dashboard Get insight in one shot 19

20 takes the IT you already have, and adds to it the visibility and control of a unified platform 20

21 Existing options Nothing, or basic features when exists Zabbix IT Services, Nagios BP Add-on, Shinken Business Rules No service map, basic aggregation rules Difficult to handle a huge number of services 21

22 RealOpInsight Powerful Dashboard Toolkit for BSM Generic and versatile add-on supporting many OSM tools Nagios, Zabbix, Zenoss, Shinken, Centreon, Icinga, GroundWork, op5... Qt-based GUI application Powerful and friendly interfaces Cross platform (Linux, Windows, Mac OS X) small and efficient and gets the job done lukaswhite, 22SourceForget.net

23 Tree View, Map and Events in one Console Service Mapping Tooltips, Zooming, Dragging and Scrolling, Focus, Service-related message filtering... Service Tree Tooltips Focus Service-related message filtering... Message Console Trouble view filtering, Large font mode 23

24 Advanced Incident Management Severity aggregation Severity increasing Severity decreasing... 24

25 Simple and Efficient Design Business Service Views as XML files Native WYSIWYG Editor Dynamic Operations Console Simple Integration 25

26 Loosely-coupled Architecture Status data retrieved using RPC APIs TCP Socket (ZeroMQ/Posix TCP socket), JSON-RPC, JSON API 26

27 Getting started in 3 steps Run the Editor and edit your service view configuration Run the Configuration Manager and set the access to the remote API Run the Operations Console and load the configuration file Then fall in love! 27

28 Nagios-based Integration Based on services in Nagios Service selection in RealOpInsight host_name[/service_description] Set the access to the remote API ngrt4nd/livestatus (ZeroMQ/Posix TCP Socket) 28

29 Zabbix Integration Based on triggers in Zabbix Trigger selection in RealOpInsight host[/trigger_name] Set the Access to the Zabbix API JSON-RPC (http/https) 29

30 Zenoss Integration Based on components in Zenoss Component selection in RealOpInsight device[/component_name] Set the access to the Zenoss API JSON API (http/https) 30

31 History: Experience Feedback 1/ : the Idea May 2010 : 1st lines of code March 2011 (1st release, 1.0) 1st release, Nagios support Private download repository <30 downloads a month May - August 2012 (version 2.0) New architecture, GPLv3 License Entry at SourceForge.net Windows Installer 200 downloads a month 31

32 History: Experience Feedback 2/2 December 2012 (version 2.1) Zabbix support Continuous packaging for opensuse, Fedora and Ubuntu March 2013 (version 2.2) Zenoss support 600 downloads a month May 2013 (version 2.3) Support for Livestatus API Today 5.2k+ downloads from ~120 countries, last 12 months... 32

33 Upcoming Release (2.4.0) Multiple backends support Data retrieved from homogeneous/heterogeneous monitoring sources Up to 10 sources supported Pre-beta stage, 1st beta expected on 31/07/13 Web Edition (2014) 33

34 Thanks, questions? Meet us at 34

35 small and efficient and gets the job done lukaswhite, SourceForget.net 35