The leading provider of on-demand call center and IVR solutions

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1 Celebrated by Experts Recommended by Critics Praised by Customers The leading provider of on-demand call center and IVR solutions Embraced by IT

2 Technology. Leadership. Success. Angel.com is the market leader for on-demand call center and Interactive Voice Response solutions, providing service to over 1,500 organizations including Reebok, KB Toys and Kellogg s. Within all industries, there exists the need for a more customer-friendly, cost-effective way to greet and route callers to the appropriate live agent or voice-automated system. As the leader in the on-demand call center and Interactive Voice Response (IVR) market, Angel.com provides these solutions to over 1,500 organizations. Delivered in a Software as a Service (SaaS) model, Angel.com provides call center and IVR solutions similar to the way in which Salesforce.com provides CRM tools and WebEx enables web conferencing. Speech-Enabled IVR Solutions Angel.com s unique web-based solution allows customers to easily build and launch custom applications which can automate most phone-based interactions. Solutions include customer surveys, store locators, and lead capture applications, among others. Virtual Call Center A hosted call center solution that combines the call routing capabilities of an Automatic Call Distribution (ACD) system with the data collection capabilities of a speech-enabled IVR system. Requires no investment in hardware, software or human resources. Three key factors set Angel.com apart from its competition: Superior Technology Angel.com solutions are built and deployed using Site Builder 2005, the first and only web-based, self-service tool for building, deploying and managing call center and IVR solutions. Market Leadership With over 1,500 customers across a variety of industries, numerous product accolades, and millions of dollars invested into research and development, Angel.com is recognized as both a market leader and technology leader. Dedication to Customer Success When you choose Angel.com, you get more than just the world s most innovative telephony product you get a complete solution which includes technical support, documentation and customer training.

3 Why Speech-Enabled IVR? Why Virtual Call Center? Reduce costs and increase ROI A well-designed speech-enabled IVR solution can deliver automated voice interactions at a fraction of the cost of live agents. Increase customer satisfaction A speech-enabled IVR solution enables high-quality, consistent service on every call and allows customers to complete routine tasks more quickly. Increase employee productivity If common caller requests are being handled by a speech-enabled IVR solution, live agents have more time to address complex customer issues of higher business value. Generate additional revenue Agents handle fewer time-consuming, low value calls so they can focus on cross-sell and up sell opportunities for high value callers. Avoid large capital expenses There s no software to install. No hardware to buy. No maintenance or support fees. A usage-based, pay-as-you-go pricing model provides maximum flexibility. Enable a flexible workforce Since Virtual Call Center is a hosted solution, customers can extend their staffing strategies to include at-home agents or remote work sites. Scale as demand grows Customers only pay for what they need. If your call center operates seasonally or increases staff during specific marketing promotions, you can ramp up or scale down as necessary. Monitor and track productivity With Angel.com s easy, web-based administration you can view real-time call load and agent activity as well as track metrics with phone and call queue usage reports.

4 Discover the Angel.com advantage. Angel.com introduced the concept of the Voice Site Pay-as-you-go pricing to reduce the traditional barriers of entry to call Angel.com s pay-as-you-go pricing model means center and speech-enabled IVR solutions. Modeled your only expense is that which creates business after the best practices of the Web, the Voice Pages value usage. No upfront costs for hardware, of a Voice Site are basic building blocks that play software or development, and no overhead costs for messages, collect data, and route callers. As a maintenance means virtually any business can get whole, an Angel.com Voice Site provides the robust started with Angel.com and experience positive ROI functionality of a premise-based hardware system, from day one. but dramatically changes the scope of business Easy-to-use web interface benefits, deployment options and future scalability By enabling users to build speech and call center that can be achieved. applications with point and click tools through our browser-based Site Builder tool, the technical The fundamental differences between Angel.com barriers to entry are greatly reduced. Angel.com also and other providers are as follows: provides a library of templates and wizards that a On-demand product access business user can simply copy into their account and With Voice Sites, customers can simply create customize. an account, choose a toll-free number, and begin Web and system integration building and testing IVR and call center applications Voice Sites make it exceptionally easy to extend immediately. This unique characteristic is only existing Web applications to the telephone. Collect possible through a hosted model. Web-based information and transfer data between your phone solutions are also inherently mobile, letting users system and Web server seamlessly and securely access and maintain their applications anywhere. with Angel.com. Angel.com at a glance > 1,500+ customers, 20+ industries > 10,000+ telephony solutions > Subsidiary of MicroStrategy (NASDAQ: MSTR) > Founded in 1999, based in McLean, VA

5 Deliver the power of the Web to the telephone. An Angel.com Voice Site... connects to Web applications... and routes to live agents. Our powerful point-and-click web interface makes it easy for you to build your Voice Site and deploy it quickly with no programming. A Transaction Page is built to serve as the gateway for making connections with Web applications. Use the Call Queue Page for configuration, and the Call Queue Monitor to view real-time call load and agent activity.

6 We have the customers to back it up. Angel.com provided us with all of the services and technical expertise we needed at about half the cost. We are extremely pleased with Angel.com s ability to meet all of our technical needs while allowing us to save money without sacrificing service to customers. Mike Kline, Manager of Network Services, KB Toys Angel.com s Virtual Call Center solution has helped us reduce our call abandonment rate by 67% and increase our average speed of answer by 44%. I am in complete control with my Angel.com solution, which means that changes that used to cost me thousands of dollars and weeks to implement now happen in real-time and without incurring any additional costs. Gary Janos, Director of Technical Support, Borland Software Corporation

7 Partial Customer List: adidas Jiffy Lube Alcoa KB Toys With Angel.com, changes made to the We needed to ramp up our phone-based Borland Kellogg s web database are updated to our Voice Site in real time. With our expanding and survey pretty quickly and I didn t want the learning curve that a traditional PBX Beyond Interactive Kodak ever-changing retailer mix, we simply require a solution that can keep up with us. Angel.com provides us with the best would have had. I felt comfortable that my IT staff could learn the functionality (of Angel.com) rapidly. Angel.com made it Buca di Beppo Captain D s Life Fitness MoveOn PAC solution at the best price. easy for us to understand. CARQUEST Raytheon Keith Lutz, E-Business Project Leader, Husqvarna Matt Gloster, VP of Operations, Captain D s Seafood GiftCards.com Reebok Hobie Cat SunRocket Husqvarna U.S. Army

8 Listen to Angel.com in action. Reading descriptions of Angel.com solutions can only take you so far. Try out the following demos, all built and deployed using Angel.com, so you can experience what the power of a speech-enabled call center or IVR solution can do for your company. Virtual Call Center Interactive Demo: A hosted call center management solution combining the call distribution capabilities of an ACD system with the data collection capabilities of a speechenabled IVR system. Dial Features & Benefits: Accepts voice recognition Customizable call routing and queuing Rapid return on investment Automates common customer requests Flexible web-based interface Satisfaction Survey Interactive Demo: Angel.com s Phone Survey solution is ideal for quickly capturing and analyzing data from your callers. Deploy virtually any type of phone-based survey including customer satisfaction, market research, and employee feedback in a matter of days. Dial Features & Benefits Real-time modifications via the Web Speech recognition for open ended responses Integration with your existing reporting tools Actionable data collected efficiently Quick deployment and easy maintenance Lead Capture Interactive Demo: A Lead Capture solution is ideal for companies executing direct response marketing campaigns. Save time and money, and reduce the need for live agents by automatically finding a caller s address based on his or her phone number. Dial Features & Benefits High accuracy of information for every lead Real-time reverse lookup Information captured and reported in real time Round-the-clock availability to customer base Adjusts to the requirements of your campaign

9 Go ahead and try it out. More than 1,500 organizations already rely on Angel.com for on-demand call center and IVR solutions. That includes numerous Fortune 500 companies, thousands of small businesses, and everything in between. Angel.com solutions are used across a wide variety of industries, including retail, financial services, healthcare, government and IT. Now give Angel.com the chance to prove that it can make a significant impact in your organization. We make it very easy to take Angel.com on a test drive. 30-Day Free Trial Sign up for our no-risk free trial which provides you with access to all of Angel.com s functionality and your own toll-free number to test your application. Just go to to get started now. View a Webinar Angel.com offers two recorded webinars which guide you through the ins and outs of speech-enabled IVR solutions and the Virtual Call Center. Visit for viewing. Schedule a Live Demo Call 888-MyAngel to speak with one of our Solutions Specialists about your needs and to schedule a live demo.

10 1861 International Drive McLean, Virginia MyAngel The leading provider of on-demand call center and IVR solutions.