Aircraft Handling Manual CSeries

Transcription

1 Aircraft Handling Manual CSeries 0 INTRODUCTION 1 AIRCRAFT WEIGHTS AND INDICES 2 COMPLETION OF LOADSHEET 3 CABIN 4 COMPARTMENTS 5 LOAD RESTRICTIONS 6 AIRCRAFT SERVICES 7 AIRCRAFT INFORMATION 8 MISCELLANEOUS

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3 0 INTRODUCTION Page: INTRODUCTION ABOUT THIS MANUAL REVISION SYSTEM LIST OF EFFECTIVE PAGES LIST OF MANUAL HOLDERS 0.4-1

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5 0 INTRODUCTION Page: ABOUT THIS MANUAL Property rights This manual, the AIRCRAFT HANDLING MANUAL (AHM) CSeries, is the property of airbaltic Corporation and is lent to its employees and handling agents Usage This manual shall be used within the area of Aircraft Handling, including Load Control and Ramp Handling. It shall also be used together with and as a complement to the Aircraft Handling General (AHG) manual. Contents This manual contains facts, guidelines and information related to the aircraft type whose name it bears. Covers company requirements and rules as well as those prescribed by local and international regulatory authorities Availability of this Manual This manual, the AIRCRAFT HANDLING MANUAL (AHM) CSeries is available in two basic form versions, and these are Electronic availability version, (See below) and Availability version in paper. (See below) VP Ground Operations is entitled to decide upon the manual version availability. The list of users and their availability version see under AHM 0.4 List of Manual Holders. Electronic Availability Electronic AIRCRAFT HANDLING MANUAL (AHM) CSeries is available to holders listed in AHM 0.4 List of Manual Holders. See the electronic version under the following addresses: (for airbaltic staff and authorized partners) On server in M under folder AHM CSeries (for airbaltic staff only) Availability version in paper AIRCRAFT HANDLING MANUAL (AHM) CSeries version in paper is available with VP Ground Operations confirmation only. The lists of approved paper version holders see in AHM 0.4 List of Manual Holders. Responsibility of electronical version holders: Know the contents and follow the guidelines; To Follow the instructions, guidelines, changes indicated, laws and regulations; Adhere to the procedures in the manner outlined, but nothing herein should be considered as limiting personnel from acting on their best judgment to safeguard life and property. Not to transmit or reveal any of manual contents in any manner to persons not associated with AirBaltic; To ensure the usage of the printed out electronic version, to follow its date

6 0 INTRODUCTION Page: Responsibility of paper version holders It is the responsibility of paper version holders: Know the contents and follow the guidelines To Follow the instructions, guidelines, laws and regulations To Keep the manual up-to-date by immediately inserting all revisions Not to transmit or reveal any of manual contents in any manner to persons not associated with AirBaltic To Guard manual against damage or loss If the holder is transferred or his/her service terminates and his/her copy is no longer needed it shall be returned to RIXKQBT Adhere to the procedures in the manner outlined, but nothing herein should be considered as limiting personnel from acting on their own best judgment what concerns passenger service, as long as safety and security is not jeopardized. Editorial Committee The editorial committee controls the work with the manual and facilitates the development of the Quality System for Ground Operations. The committee comprises of; NP Ground Operations/ VP Ground Operations and Customer Care (RIXBTKI) NP Dangerous Goods/ Head of Outstations and Production Support (RIXBTKQ) Ground Operations Management The committee meets to review the AHM a minimum once per year. Editor RIXKQ on behalf of Ground Operations Nominated Person edits the manual. The Editor is responsible for language, terminology, style and layout, printing and distribution according to GOM ch To ensure that the content is correct, the Editor must co-ordinate with the Ground Operations Management to ensure that the information is accurate. See Editorial committee above. The Editor must consult with Editorial committee in case uncertainties arise or disagreements occur concerning the content of the manual. Feedback regarding the contents of this manual may be forwarded via Ground_DOC@airbaltic.lv Manual Standard This manual is written in accordance with Manual Standard set in GOM ch. 1.2 Ground Operations Department Laura Vecvanaga Nominated Person Ground Operations/VP Ground Operations and Customer Care

7 0 INTRODUCTION Page: REVISION SYSTEM Introduction The manual is revised when the need arises. Upon a revision, the following will be issued; New Highlights of revision (AHM CSeries 0.2) New Revision index (AHM CSeries 0.2) A new List of Effective pages (AHM CSeries 0.3) Once a revision is published and made available for internal and external users, a notification is sent from Ground_DOC@airbaltic.lv. Revision symbol The Manual uses revision bars to indicate a revision, i.e. new information or revised meaning of the text. The change bar is always placed beside the revised text. Responsibilities of manual holders for each revision Manual holders responsibilities are to get acquainted with Highlights of revision, as well as changes in procedures, which are specified in content of the chapters indicated in Highlights of revision. Contact Contact the below function for information related to the issues of: Subscription Cancelation of subscription Information about revisions Missing Pages Change of recipient address Clarification of manual contents Ground_DOC@airBaltic.lv

8 0 INTRODUCTION Page: Updating of electronic version manual Updating of electronic version of AHM CSeries manual will be performed by airbaltic Ground Operations Department. Responsibilities of electronic version holders upon receiving notification (Manual holder/user list is specified in AHM CSeries 0.4. List of Manual Holders ): Step Action Approve the receiving of the new manual revision in User of Ground ops web can do that by clicking "APPROVE to download this document." Manual holder's approval status and time of approval is logged in the Ground ops administration web system (Material History section) and follow-up of station activity per each manual is done. Note: Internal users are required to reply to the revision notification and approve the receiving of the revision by . Download the manual by clicking "Click here to download this manual" in or Download the manual for internal users in server disc M under folder AHM CSeries. Get acquainted with the Highlights of revision, as well as changes in procedures, which are specified in content of the chapters indicated in Highlights of revision. Updating of paper version manual Upon receiving a notification , follow these steps to update the manual: Step Action 1 Get acquainted with Highlights of revision 2 Replace, remove or add the pages according to the new list of effective pages. 3 Destroy deleted pages. 4 5 Fill in in section Revision System / Revision Index to confirm receiving of revision and its updating by writing the date of revision in the table and signing for the revision incorporation. Get acquainted with the Highlights of revision, as well as changes in procedures, which are specified in content of the chapters indicated in Highlights of revision by downloading the manual.

9 0 INTRODUCTION Page: Date: REVISION INDEX Revision Number Revision Date Signature Incorporated Incorporated

10 0 INTRODUCTION Page: Date: HIGHLIGHTS OF REVISION Effective from has been revised according to the 0.3 List of Effective pages Main reasons for this revision: Max. Compartment weights and volumes updated. Max. Fuel tank capacity updated. Maximum allowed weight of single item set to 159 kg. Editorial corrections. Page Comment The minimum permitted aircraft weight for flight operations added Maximum fuel tank capacity updated Weight and Balance data updated Maximum weights and volumes updated Tie-down limitations added Width categories modified to and Length modified for category in compartments 1 and 2 light package table Width categories modified to and Length modified for category in compartments 3 and 4 light package table Editorial correction Maximum allowed weight of a single item added Low pressure cap placement procedure changed Lektro manufacturer added

11 0 INTRODUCTION Page: Date: LIST OF EFFECTIVE PAGES Chapter Page Revision Date Chapter Page Revision Date (continued)

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15 0 INTRODUCTION Page: LIST OF MANUAL HOLDERS Table: List of Manual Holders This Table describes the list of manual holders and availability of particular AHM manual: Internal - airbaltic users Availability Nr Availability Type* airbaltic Department 1. P Ground Operations Department 2. E 3. E 4. E * P = Paper version E= Electronicall version Technical Operations Department Production division Commercial Department Cargo Division Flight Operations Department Inflight Service and Documentation Division

16 0 INTRODUCTION Page: External Station users List of External manual holders (Ground Handlers and Stations) that use Aircraft Handling Manual (AHM) manual is published and maintained in airbaltic Outlook under: Microsoft Outlook/ Public Folder/All Public Folder/Phone book/station contacts/ahg_ahm holders External manual holder details Business cards in Microsoft Outlook are created by RIXKQBT, where details published Business cards are added based on information received in accordance with GOM Chapter , where after creating Business card, holder receives his/her individual access to It is very important that procedure related information is delivered in a timely manner and to the correct External Manual holder, therefore External manual holder details in Business cards can be changed and are changed by responsible Area Station Manager every time there are changes: in Ground Handling company s delegated contact person details (name, e- mail), in operated Stations, where update in holders Business card can be done, when signing new SGHA All changes to AHM will be communicated by Manual Editor to addresses shown in Business Cards

17 1 AIRCRAFT WEIGHTS AND INDICES Page: AIRCRAFT WEIGHTS AND INDICES MAXIMUM GROSS WEIGHTS FUEL WEIGHTS PANTRY CODES DOW AND DOI TABLES TABLES FOR ADJUSTMENT OF DOW AND DOI 1.5-1

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19 1 AIRCRAFT WEIGHTS AND INDICES Page: Date: MAXIMUM GROSS WEIGHTS Reduced gross weights When reduced The Commander will give the actual maximum take-off weight or landing weight. Maximum gross weights: Bombardier CS300 Registration Zero Fuel Weight Landing Weight Take Off Weight Ramp/Taxi Weight YL-CSA kg kg kg kg YL-CSB kg kg kg kg Note: The minimum permitted aircraft weight for flight operations is kg. Reference: OM-B CSeries Chapter 1.2

20 1 AIRCRAFT WEIGHTS AND INDICES Page: Date: FUEL WEIGHTS Maximum fuel tank capacity The maximum allowable fuel quantity in each main tank is 3050 kilograms, and in the integral center tank is kilograms. Fuel tank capacity table for flight planning purposes (density of kg/l). Location Volume [liters] Tank Capacity Weight [kilos]* Left main tank Right main tank Center tank * gauged fuel at level attitude TOTAL Fuel tank configuration The CSeries has two main fuel tanks, one in the left wing and one in the right wing, outboard of the pylon. It also has a center tank between the left and right pylons. It also has two collector tanks, which are fed by the two main tanks. The collector tanks are located between the main tanks and the center tank. Standard taxi fuel The standard taxi fuel is 150 kg unless local conditions require otherwise.

21 1 AIRCRAFT WEIGHTS AND INDICES Page: PANTRY CODES Introduction Depending on route, flights are equipped differently, e.g. catering or sales goods, etc. Therefore a list of pantry codes is available for easy determination of correct Dry Operating Weight (DOW) and Dry Operating Index (DOI). Validity The pantry codes used in this list are valid for all published and supplementary flights in the series. Exceptionally, positioning flights in the 9000 series are included in the list of pantry codes. Special applicability The following must be adhered to when applicable: For ferry and positioning flights without catering equipment onboard use pantry code 2. Should a homebound flight be cancelled and the aircraft ferried empty to another station or a home base, use same pantry code as the incoming flight, unless catering equipment is completely offloaded. This must be verified by local monitoring. A flight, which diverts to a station and later resumes its route (same flight number) has the same pantry code as the incoming flight, unless catering equipment is changed. This must be verified by local monitoring. Serial charter flights Scheduled holiday charter flights are not included in this pantry codes list. DOW/DOI are found in AHM Chapter 1.4 for each aircraft type. Ad-hoc flights For ad-hoc charter flights in the 7000 series and their empty positioning flights in the 9000 series, a Special Flight Specification Message (SFS) will normally be sent by RIXDOBT. Reference: See the Aircraft Handling General (AHG) chapter 8 Messages. Other ad-hoc situations that have influence on the pantry code must be monitored locally in order to secure correct DOW and DOI. Industrial disputes and Ad-hoc situations When an industrial dispute affects the supply of catering and/or sales goods at a station then uplift of such goods may be performed at other stations. This will be ordered by RIXKL who sends a message to the catering function describing the uplift. One line of that message will contain information about WT GRP (pantry code) to be used Other ad-hoc situations that have influence on the pantry code must be monitored locally in order to secure correct DOW and DOI.

22 1 AIRCRAFT WEIGHTS AND INDICES Page: Instruction Follow these steps to determine pantry code Step 1 Action Select departure station and leg in the Pantry code table below. Note: All in the leg column means all legs from that station. 2 Find the pantry code for the selection. 3 4 Check note(s) when applicable. Notes and published at the end of the Pantry code table. Go to the DOW/DOI table. Reference: See airbaltic AHM Sheets chapter 2 Aircraft Registrations, Weight And Index Details. Pantry code table Pantry codes, for flights operated with airbaltic CS300 aircraft, see in respective subtype airbaltic AHM Sheets in chapter 8.5 Pantry Weight/Pantry Code.

23 1 AIRCRAFT WEIGHTS AND INDICES Page: DOW AND DOI TABLES Introduction DOW and DOI values are published as a weight and index for each aircraft version. Important Please observe the following important notes: Tables for adjustments of DOW/DOI are available. Reference: See 1.5 Tables for Adjustments of DOW and DOI. For number of crew not stated in the table below, subtract or add 85 kg for each cockpit crew member and 75 kg for each cabin crew member. DOW/DOI-table Dry Operating Weight and Dry Operating Index for CS300, for airbaltic operated flights, see in respective subtype weight and Balance report

24 1 AIRCRAFT WEIGHTS AND INDICES Page: TABLES FOR ADJUSTMENT OF DOW AND DOI Working crew on passenger seats, XCR The following applies to working crew on passenger seats: Weight: The weight of working crew occupying passenger seats (XCR) shall be included in the Dry Operating Weight for the EDP loadsheets and in the Dry Operating Weight Corrected for the manual loadsheets. Reference: See AHG Chapter Crew Members and Crew Baggage Weights. Balancing: For EDP loadsheets - normal balance calculation procedure as for passenger applies. For manual loadsheets - see Chapter 2 in this manual. Documentation: Instructions and how to write on the loadsheet applies. Reference: See Chapter 2 in this manual.

25 2 COMPLETION OF LOADSHEET Page: COMPLETION OF LOADSHEET INTRODUCTION TO THE LOADSHEET EXAMPLES OF THE MANUAL LOADSHEET DESCRIPTION OF THE MANUAL LOADSHEET EXAMPLE OF WEIGHT AND BALANCE DATA SHEET CALCULATING MAXIMUM TAKE OFF FUEL MOVING THE CENTER OF GRAVITY 2.6-1

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27 2 COMPLETION OF LOADSHEET Page: INTRODUCTION TO THE LOADSHEET Types of loadsheet Loadsheet types are described in AHG Chapter Introduction to the Loadsheet Introduction to the Loadsheet is described in AHG Chapter Example of Manual Loadsheet For Manual Loadsheet example refer to AHM CSeries Chapter 2.2

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29 2 COMPLETION OF LOADSHEET Page: EXAMPLES OF THE MANUAL LOADSHEET Each aircraft subtype has its own loadsheet form. Reference: For description of fields, see 2.3 Description of the Manual Loadsheet Reference: OM-B CSeries Chapter 6.2

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31 2 COMPLETION OF LOADSHEET Page: DESCRIPTION OF THE MANUAL LOADSHEET Field Description 1 Flight number and day of origin (GMT) of flight. 2 Registration of aircraft (e.g. YLCSA). 3 Number of Flight Crew / Cabin Crew. 4 Date (dd.mm.yy). 5 Stipulate the Alternate 1. 6 Alternate 2 not mandatory to be filled. 7 EET (Estimated En-route Time). 8 Pantry Code 9 Number of Flight Crew / Cabin Crew (same as in field (3)) 10 Respective DOW for Pantry Code and Crew Composition indicated in fields (8) and (9). DOW is published as OPS info, automatically included in flight briefing package for respective aircraft registration. 11 The planned quantity of Take-off fuel (in KG). 12 Operating weight: the sum of fields (10) and (11). 13a 13b 13c 14b 14c Maximum Zero Fuel Weight (MZFW). Refer to OM-B Chapter for details. Maximum Take-Off Weight (MTOW). Refer to OM-B Chapter for details. Maximum Landing Weight (MLW). Refer to OM-B Chapter for details. Performance limited Take-Off Weight (PTOW). Refer to OM-B Chapter 4 and Route Manual (RM) for details. Performance limited Landing weight (PLW). Refer to OM-B Chapter 4 and Route Manual (RM) for details. 15a The planned quantity of Take-off fuel (same as in field (11)). 15c Trip Fuel - fuel required for take-off, climb, cruise, approach and landing at the destination airport. Cruise fuel shall be calculated for the cruise method used. The fuel shall be based on the least favorable climb out and landing procedure.

32 2 COMPLETION OF LOADSHEET Page: Field 16a 16b 16c Description Allowed Take-Off weight calculated as the sum of MZFW (13a) and Take-off fuel planned (15a). Allowed Take-Off weight is MTOW (13b) or PTOW (14b), if lower. Allowed Take-Off weight is calculated as the sum of MLW (13c) and Trip fuel (15c); or PLW (14c) and Trip Fuel (15c), if lower. 17 Operating weight (same as in field (12)). 18a 18b 18c 19a 19b 19c 19d 19e 19f Allowed Traffic load is Allowed Take-Off Weight (16a) minus Operating weight (17). NOTE: This field must be filled, if (16a) is the lowest among (16a), (16b), and (16c). Allowed Traffic load is Allowed Take-Off Weight (16b) minus Operating weight (17). NOTE: This field must be filled, if (16b) is the lowest among (16a), (16b), and (16c). Allowed Traffic load is Allowed Take-Off Weight (16c) minus Operating weight (17). NOTE: This field must be filled, if (16c) is the lowest among (16a), (16b), and (16c). Indicate the number of PAX in Forward (0A). Indicate the number of PAX in Forward (0B). Indicate the number of PAX in Middle section (0C). Indicate the number of PAX in Aft (0D). Indicate the number of PAX in Aft (0E). Indicate the Last Minute Changes for number of PAX in all sections. 20 Indicate the number of PAX in Business Class - C. 21 Indicate the number of PAX in Economy Class M/Y. 22 Indicate the number of Adults in total. 23 Indicate the number of Children in total. 24 Indicate the number of Infants in total. 25 Calculate the sum of fields (22), (23), and (24). 25a Indicate the Last Minute Changes for field (25) Indicate the respective weight of Adults for field (22) in total. Standard weight shall be obtained from OM-A Chapter Indicate the respective weight of Children (2-12 years old) for field (23) in total. Standard weight may be obtained from OM-A Chapter Indicate the respective weight (OM-A Chapter 8.1.8) of Infants (0-2 years old) for field (24): standard weight 0 KG; if sitting in their own baby chair 35 KG each. 29 Calculate the sum of fields (26), (27), and (28). 29a Indicate the Last Minute Changes for field (29). 30 Indicate the total weight of Baggage. 31 Indicate the total weight of Cargo. 32 Indicate the total weight of Mail. 33 Calculate the sum of fields (30), (31), and (32), or (35a), (35b), (35c) and (35d). 34a-d 35a-d Indicate the distribution of weight in Dead load compartments (C1, C2, C3 and C4). Total weight of load (Baggage, Cargo and Mail) in respective compartment. 36 Total weight of passengers (same as in field (29)). 37 Total weight of deadload (same as in field (33)). 38 Indicate the total mass of cabin baggage, if exists (e.g. cellos).

33 2 COMPLETION OF LOADSHEET Page: Field Description 39 Calculate the total traffic load as a sum of fields (36), (37), and (38). 40 Indicate Dry Operating Weight (same as in field (10)). 41 Calculate Zero Fuel weight as the sum of fields (39) and (40) 41a 42 Last Minute Changes for Zero Fuel weight The actual quantity of Take-off fuel (in KG). Actual fuel on board is defined as indicated by instruments, minus taxi fuel. 43 Calculate the Take-Off Weight as the sum of fields (41) and (42). 43a Calculate Last Minute changes for the Take-Off Weight as the sum of fields (41a) and (42). 44 The maximum Take-Off Weight it is the lowest of fields (16a), (16b), and (16c). 45 Indicate Trip Fuel (same as in field (15c)). 46 Calculate the Landing Weight (43) minus (45). 47 Indicate the Allowed Traffic Load it is one of the fields (18a), (18b), or (18c) that is filled refer to description of respective fields (18a), (18b), and (18c). 48 Indicate the Total Traffic load (same as in field (39) ). 49 Calculate the Under Load before LMC (47) minus (48) a 52b 52c 52d 53a 53b 53d 53e Respective DOI for Pantry Code and Crew Composition indicated in fields (8) and (9). DOI is published as OPS Info, automatically included in flight briefing package for respective aircraft registration. On Loadsheet indicate DOI with the same accuracy as in the source data. Indicate the indexes for Crew Jump Seats if needed (e.g. if crew occupies jump seat other than described in DOW/DOI table) NOTE: The data can be obtained from Weight & Balance Data sheet. Indicate the index for Dead load in C1. NOTE: The data can be obtained from Weight & Balance Data sheet. Indicate the index for Dead load in C2. NOTE: The data can be obtained from Weight & Balance Data sheet. Indicate the index for Dead load in C3. NOTE: The data can be obtained from Weight & Balance Data sheet. Indicate the index for Dead load in C4. NOTE: The data can be obtained from Weight & Balance Data sheet. Indicate the index for PAX in FWD (0A). NOTE: The data can be obtained from Weight & Balance Data sheet. Indicate the index for PAX in FWD (0B). NOTE: The data can be obtained from Weight & Balance Data sheet. Indicate the index for PAX in AFT (0D). NOTE: The data can be obtained from Weight & Balance Data sheet. Indicate the index for PAX in AFT (0E). NOTE: The data can be obtained from Weight & Balance Data sheet. 54 Calculate the sum of fields (51), (52a), (52b), (53a) and (53b). 55 Calculate the sum of fields (50), (51), (52c), (52d), (53d) and (53e). 56 Calculate LIZFW (Load index for Zero Fuel Weight) (54) plus (55), sum of positive and negative indexes. For example: 60+(-25)=35

34 2 COMPLETION OF LOADSHEET Page: Field 64 Description All notes shall be written there (e.g. calculations; etc.). Information about actual crew composition, if different from described in DOW/DOI tables; type, quantity and location of Dangerous goods and ballast - shall be written in this field! 65 This field is filled by performer. Write the 3-letter code and signature there. 66 This field is filled by commander. Write the 3-letter code and signature. 67 Indicate the name of LMC specification: PAX: AD Adults, CHD Children, INF Infants B Baggage C Cargo M Mail Other categories to be specified in plain language. 68 Indicate the compartment/seating section for respective LMC specification. 69 Indicate whether the weight is augmented (+) or decreased (-) for respective LMC specification or item. 70 Indicate the weight of respective LMC specification or item. 71 Indicate the sign for total change (+) or (-). 72 Calculate the sum of all records in field (70). 73 Use this table for Index LMC calculations. 74 Fields having yellow fill color are devoted for LMC corrections. 75 Load Message field. It is filled by Ground Staff (on reverse side of the LS).

35 2 COMPLETION OF LOADSHEET Page: Date: EXAMPLE OF WEIGHT AND BALANCE DATA SHEET

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37 2 COMPLETION OF LOADSHEET Page: CALCULATING MAXIMUM TAKE OFF FUEL When to calculate In certain situations there might be a need to calculate additional or maximum fuel. The procedure may also be used during load planning for calculation of estimated maximum fuel using estimated load figures. Instruction Follow this instruction for calculating maximum fuel: The numbers in the instruction refer to the diagram in a previous topic. Reference: 2.2 Examples of the Manual Loadsheet. Step Action 1 Find the lowest value of fields 16b or 16c Are there last minute changes? If yes: then adjust the actual zero fuel weight Note: The adjusted ZFW shall be entered in field 41a and used for calculation purpose. If no: then go to step 3. Deduct the actual Zero Fuel Weight field 41a, from the value selected in step 1 above OR Deduct the adjusted Zero Fuel Weight field 43, from the value selected in step 1 Result: Maximum allowed take off fuel. Compare the result from step 3 with the maximum fuel tank capacity for the applicable aircraft. Reference: 1.2 Fuel Weights. Select the lowest value of the maximum fuel tank capacity (minus taxi fuel) and your calculated value. Adjust the loadsheet. Note: the Commander may only make manual fuel correction on EDP loadsheet.

38 2 COMPLETION OF LOADSHEET Page: MOVING THE CENTER OF GRAVITY Positioning of the Center of Gravity The position of the center of gravity (C.G.) at Zero Fuel Weight (LIZFW) must be within the applicable AFT and FWD Zero Fuel Weight limits, which is within the white area. If C.G. is on or behind AFT limit Follow these instructions to move the center of gravity when it is on or behind the applicable AFT limit: Step Action 1 Rearrange actual ID passenger seating. If possible, from the rear cabin section to a front cabin section. Recalculate the center of gravity. 2 Move deadload from an aft to the forward compartment. Recalculate the center of gravity. 3 Rearrange actual seating. If possible, from the rear cabin section to a front cabin section. Recalculate the center of gravity. 4 Offload deadload from aft compartment. Recalculate the center of gravity. If C.G. is on or in front of FWD limit Follow these instructions to move the center of gravity when it is on or in front of the applicable forward limit: Step Action 1 Rearrange actual ID passenger seating. If possible, from the front cabin section to a rear cabin section. Recalculate the center of gravity. 2 Move deadload from the forward to an aft compartment. Recalculate the center of gravity. 3 Rearrange actual seating. If possible, from the front cabin section to a rear cabin section. Recalculate the center of gravity. 4 Put ballast in an aft compartment. Recalculate the center of gravity.

39 3 CABIN Page: CABIN CABIN AREA INFORMATION CABIN LAYOUTS MAXIMUM NUMBER OF PASSENGERS AND CREW SEATS ASSIGNED FOR STRETCHER INSTALLATION AND MUSICAL INSTRUMENTS 3.5 TYPES OF SEATING AREAS AND PASSENGER SEATING 3.6 ADMISSION TO FLIGHT DECK AND VACANT CREW SEAT

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41 3 CABIN Page: CABIN AREA INFORMATION Introduction airbaltic flights are divided into two categories: Scheduled flights Charter flights Scheduled flights Scheduled flights operate in C-class and Y-class, where number of each class passengers are regulated by cabin divider positions. Charter flights Charter flights operate in all C-class or Y-class. Cabin Area Information All airbaltic CS300 a/c registrations The table below shows the C-class and Y-class passenger numbers based on used divider positions on all routes to and from RIX on particular aircraft registrations. Note: NA indicates that the class is not applicable. Number of seats in: C-class Y-class Divider between rows Remarks NA All Y-class

42 3 CABIN Page: CABIN LAYOUTS Cabin Layout for All airbaltic CS300 a/c registrations The diagram below shows the cabin layout of airbaltic a/c YL-CSA Notes: 0A, 0B, 0C, 0D and OE indicate the cabin section, e.g. 0A is rows 1-5. Reference: C-class and Y-class passenger seats and used divider positions are shown in AHM CSeries Chapter 3.1.

43 3 CABIN Page: MAXIMUM NUMBER OF PASSENGERS AND CREW Rules The number of persons on board, excluding infants sitting on the lap of an adult, must not exceed the number of seats equipped with seat belts. It must also be ensured that: Life vests are available for all persons on board, including infants. All cabin doors and slides are serviceable. Oxygen masks are available for all persons on board, including infants. Maximum Number of Passengers and Crew The number of seats equipped with safety belts, life-jackets, and number of emergency exits limit the maximum number of occupants (see the table below): Aircraft Pax seats No. of Seats in Flight Deck* Cabin Crew jumpseats FWD AFT Max no. of adult a/c occupants I Max no. of infants Max no. of PAX onboard II Max no. of heads onboard III CS (*)FD seats = pilot seats + observer seat Maximum 10 children under the age of two years (infants), might be carried in the arms of passengers, provided appropriate safety measures in accordance with cabin crew procedures are applied. Note 1: Maximum number of adult occupants on airplane = Flight Deck seats + Cabin Crew seats + Passengers seats; Note 2: Maximum number of heads on board = maximum number of passengers on board + maximum number of crew. Reference: OM-B CSeries Chapter 1.1

44 3 CABIN Page: SEATS ASSIGNED FOR STRETCHER INSTALLATION AND MUSICAL INSTRUMENTS Musical instruments The only musical instrument allowed to be loaded as baggage in seat, is cello. The cello is accepted as baggage in seat provided that the following rules and restrictions are met: The cello must not exceed H150 x D35 x W50 cm. The cello must be placed on the cabin floor leaning against the reserved seat and secured with the seat belt/extension belt. A window seat shall be used for the cello, and if one additional cello is placed in the same row, the adjacent seat shall be used. The cello(s) must not be placed: 1. in first row aft of a floor level exit door or partition wall; 2. in the over wing exit row(s) or the first row in front of the over wing exit row(s). Stretcher The stretcher arrangement is not available on CS300 aircraft.

45 3 CABIN Page: TYPES OF SEATING AREAS AND PASSENGER SEATING General Different passenger aircraft types of seating and areas used in connection with passenger seating and emergency exit row locations are described in SPM for all airbaltic aircraft types. Reference: SPM 7.1, 7.2.1, 7.2.2

46 3 CABIN Page: ADMISSION TO FLIGHT DECK AND VACANT CREW SEAT General Policy Persons other than the active crew shall only be allowed to enter or to travel on the flight deck with the prior permission of the Commander. Commander shall inform the crew and arrange the visit in accordance the Closed and locked door policy principles stated below. CAA inspectors on official duty should be admitted to the flight deck whenever they request to do so. CAA inspectors on official duty must identify themselves by presenting a valid CAA identity card and state the purpose of his visit / inspection. The Commander should render all possible assistance to CAA officials engaged in the flight safety work. If Commander decides to refuse admittance, the inspector should be informed of the reason for the refusal. The Commander shall submit a written report in this case to SVP Flight Operations, who will forward the report together with the company's comments to the authorities concerned. Closed doors policy Flight deck door should be kept closed during passenger boarding and disembarkation. During passenger embarkation / disembarkation it could be open for operational reasons only. Use of Vacant Crew Seat The Commander has the authority to decide who may travel on the crew seat when passenger seat is not available. a. Observer seat(s) in the cockpit may be used by the following occupants: Technical / operational personnel from the company; Certified airline personnel from other companies; Technical / operational personnel from the authorities; Other persons receiving special permission from SVP Flight Operations. If the occupant do not have emergency training on the aircraft concerned, the Commander will ensure, that the occupant is instructed in the use of the seat belt, shoulder harness, life vest, opening of emergency exits and be familiar with the sterile flight deck concept, location of exits and emergency signals b. Cabin Crew jump seats may be used for persons with valid crewmember certificate. Reference: OM-A Chapters ,

47 4 COMPARTMENTS Page: Date: COMPARTMENTS GENERAL Cargo hold identification Cargo hold dimensions Sliding Carpets Cargo compartment nets Smoke and fire detection system Volume and capacity markings Lashing facilities Compartment heating, lighting, pressurization and ventilation Positioning of the baggage belt Tail tipping MAXIMUM WEIGHTS AND VOLUMES Maximum weights and volumes COMPARTMENT DIMENSIONS Introduction Compartments 1 and Tie-down points in compartments 1 and Compartments 3 and Tie-down limitations Tie-down points in compartments 3 and

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49 4 COMPARTMENTS Page: GENERAL Cargo hold identification There are two Cargo holds on CS300 aircraft below the passenger cabin floor for transportation of baggage, cargo and mail where for Weight and Balance calculation purposes Cargo holds are divided in compartments (CPT). Compartments can be divided with net in Net sections. One Cargo hold (FWD Cargo hold) is located forward of the wings and one Cargo hold (AFT Cargo hold) is located aft of the wings. FWD Cargo hold is divided in compartment 1 and 2 (CPT1 and CPT2) and AFT Cargo hold is divided in compartment 3 and 4 (CPT3 and CPT4). Compartments are numbered from forward to aft with the numbers CPT1, CPT2, CPT3 and CPT4. LEFT SIDE VIEW NOTE: Cargo Hold doors are located on the right side

50 4 COMPARTMENTS Page: Cargo hold dimensions The picture below depicts Cargo hold dimensions: Compartment doors Each Cargo hold has its own door. Both doors are located on the right hand side of the fuselage. Note: To see door dimensions refer to AHM CSeries Chapter 7.2 Compartment floors and heights The diagram below is referenced with diagram Cargo hold above and shows cargo hold floor and height dimensions from the perspective of Section A A FORWARD Cargo hold

51 4 COMPARTMENTS Page: Compartment floors and heights, continued The diagram below is referenced with diagram Cargo hold on the previous page and shows cargo hold floor and height dimensions from the perspective of Section A A and B - B AFT Cargo hold

52 4 COMPARTMENTS Page: Sliding Carpets N/A Cargo compartment nets The cargo compartment nets keep the baggage in their position and do not let the baggage hit the cargo compartment door. There are two types of cargo compartment nets: the compartment door net and the compartment restraint net. Caution: compartment door and restraint nets must be installed for flight. If nets are inoperative or missing captain and Centralized Load Control in Riga must be informed immediately. Following restrictions apply: no door net: no loading in compartment 1 or compartment 3 no restraint net: no loading in the respective hold

53 4 COMPARTMENTS Page: Smoke and fire detection system Forward and aft cargo compartments are equipped with smoke detectors. The cargo compartment smoke detectors are installed on the ceiling. Transportation of any load (cargo, mail or baggage) is not permitted if system is defective.

54 4 COMPARTMENTS Page: Smoke and fire detection system, continued During loading it is important to keep in mind that it is not allowed to block smoke detectors with baggage and cargo/mail. Red line indicating maximum loading heights must be observed during loading Volume and capacity markings There are maximum capacity and volume markings located on the wall of the compartment door section. Reference AHM CSeries Chapter Lashing facilities The table below indicates the type of facility for lashing. Points are fixed floor fittings. A/C Compartment CS300 Points Points Points Points

55 4 COMPARTMENTS Page: Compartment heating, lighting, pressurization and ventilation Forward hold / Compartments 1 and 2: Ventilation and heating are available. Standard configuration will be VENT ON and HEAT OFF. The ventilation system supplies the airflow to a maintained temperature above 4 C in the forward hold. Heating settings in case of temperature sensitive load will be adjusted by flight crew based on the NOTOC. Both compartments are equipped with lights and incorporated in the pressurization system. Aft hold / Compartments 3 and 4: Only ventilation is available. Standard configuration will be VENT ON. The ventilation system supplies the airflow to a maintained temperature above 2 C in the aft hold. Both compartments are equipped with lights and incorporated in the pressurization system.

56 4 COMPARTMENTS Page: Positioning of the baggage belt Precautions and guidelines described in AHG Chapter 1.4 (conveyor belts) must be followed. Conveyor belts with extendable power stow rollertracks are prohibited due to low cargo compartment door clearance. CAUTION: Low clearance! Guideman must be used when positioning and removing baggage belt to/from the aircraft.

57 4 COMPARTMENTS Page: Tail tipping CSeries aircrafts are tail heavy and to minimize tip-over risks loading/offloading sequence must always be followed if inbound and/or outbound load in AFT holds exceed 1500 kg. Sequence: Offloading must be started from AFT holds and loading with FORWARD holds. Example of CS300 tip-over scenario:

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59 4 COMPARTMENTS Page: Date: MAXIMUM WEIGHTS AND VOLUMES Introduction This topic describes the maximum weights and volumes per compartment for the CSeries aircrafts Maximum weights and volumes The table below shows the maximum weights and volumes per compartment on the CS300 aircraft: Max allowable loading Usable volume Max load (flat floor) Max load (curved floor) Forward hold Aft hold CPT1 CPT2 CPT3 CPT4 Section 11 Section 21 Section 31 Section kg 1657kg 1846kg 1067kg 2292kg 2606kg 3.64m³ 9.44m³ 9.67m³ 5.25m³ 13.08m³ 732kg/m² 293 kg/m² 14.92m³ Caution: The total load of each compartment must not exceed the maximum allowed for the hold.

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61 4 COMPARTMENTS Page: COMPARTMENT DIMENSIONS Introduction This topic describes the compartment dimensions of CS300 aircraft Compartments 1 and 2 This is a diagram of compartments 1 and 2 (Forward hold):

62 4 COMPARTMENTS Page: Tie-down points in compartments 1 and 2 This is a an example of diagram of tie-down points in compartments 1 and 2:

63 4 COMPARTMENTS Page: Compartments 3 and 4 This is a diagram of compartments 3 and 4 (AFT hold)

64 4 COMPARTMENTS Page: Date: Tie-down limitations The standard cargo tie-down attachment are designed to an ultimate load of 626kg. Based on those loads, each package or box weight cannot exceed 159kg.

65 4 COMPARTMENTS Page: Date: Tie-down points in compartments 3 and 4 This is a an example of diagram of tie-down points in compartments 3 and 4:

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67 5 LOAD RESTRICTIONS Page: LOAD RESTRICTIONS MAXIMUM DIMENSION TABLES Introduction Compartments 1 and 2 light packages Compartments 1 and 2 packages with tie-down Compartments 3 and 4 light packages DANGEROUS GOODS General Dangerous Goods Acceptable in Baggage LIVE ANIMALS Quantity limits MISCELLANEOUS LOAD AND LOADING RESTRICTIONS 5.4-1

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69 5 LOAD RESTRICTIONS Page: MAXIMUM DIMENSION TABLES Introduction This section provides dimensions of the maximum package sizes, which will pass through the forward and aft cargo hold door opening. Individual tables are presented for light package dimensions and package dimensions with tie-down. Light package dimensions refers to packages, which weighs up to 50 kg and doesn't require restraint. Package dimensions with tie-down refers to packages which weighs more than 50 kg and require tie down. Package sizes are approximate. Tilting, twisting, bending and/or rotating packages through door openings will allow additional lengths in many cases, but should be determined for each situation (e.g. package labeled with This Side Up label may not be turned). The height dimensions do not include allowances for items increasing package height, such as pallet depths, supporting planks, etc. Any such devices must be accounted for in the total height.

70 5 LOAD RESTRICTIONS Page: Forward and Aft door dimensions The following figure provides the forward and aft cargo door clearance dimensions: Finding the maximum dimension Follow these instructions to find the maximum dimensions of the item to load: Step Action 1 Measure the item. 2 Add the height of supporting/loading equipment to the height of the item. 3 Find the applicable compartment table. 4 5 Enter the table with the width of the item. Note: If you cannot find the exact figure, please round up to the nearest. Go vertically upwards and find the intersection with the height of the item. Result: The item is loadable only if the actual length of the item is equal to or less than the maximum length stated in the table.

71 5 LOAD RESTRICTIONS Page: Date: Compartments 1 and 2 light packages The following table is applicable for light packages up to 50 kg when loaded in forward hold (compartments 1 and 2): Note: Example: The maximum length for a package with a width of 75 cm and height of 50 cm is 279 cm. CAUTION: For a package wider than 84 cm must be supported on planks and lashed. Reference: AHG 4.2 (supporting on curved floor). Width (cm) Height (cm) 0 to to to to to 84 Length (cm) 0 to to to to to to to to Compartments 1 and 2 packages with tie-down The following table is applicable for tie-down packages over 50 kg when loaded in forward hold (compartments 1 and 2): Note: Example: The maximum length for a package with a width of 75 cm and height of 50 cm is 262 cm. Width (cm) Height (cm) 0 to to to to 84 Length (cm) 0 to to to to to to

72 5 LOAD RESTRICTIONS Page: Date: Compartments 3 and 4 light packages The following table is applicable for light packages up to 50 kg when loaded in aft hold (compartments 3 and 4): Note: Example: The maximum length for a package with a width of 75 cm and height of 50 cm is 279 cm. CAUTION: For a package wider than 84 cm must be supported on planks and lashed. Reference: AHG 4.2 (supporting on curved floor). Width (cm) Height (cm) 0 to to to to to 84 Length (cm) 0 to to to to to to to to Compartments 3 and 4 packages with tie-down The following table is applicable for packages with tie-down over 50 kg when loaded in aft hold (compartments 3 and 4): Note: Example: The maximum length for a package with a width of 75 cm and height of 50 cm is 262 cm. Width (cm) Height (cm) 0 to to to to 84 Length (cm) 0 to to to to to to

73 5 LOAD RESTRICTIONS Page: DANGEROUS GOODS General Introduction The following loading limitations are valid for dangerous goods. In addition to below instructions, use and follow the rules in IATA-DGR (Dangerous Goods Regulations) and general airbaltic rules in AHG (Aircraft Handling General) manual. References: See IATA Dangerous Goods Regulations, IATA-DGR. See AHG 3.2 Dangerous Goods and Special Load See AHG Loading of Dangerous Goods. Radioactive materials (RRW, RRY, RRE) Transportation of Radioactive materials is prohibited. Magnetized materials (MAG) MAG packages marked with applicable labels can be loaded in the CPT2 and CPT3. Aircraft Batteries Aircraft batteries shall be sent as Aircraft on Ground (AOG) to/from an a/c or station needing replacements. Reference: AHM CSeries Chapter 5.4 Dry Ice (ICE) Dry Ice shipped by it self or used as a refrigerant for other commodities may be carried with following restrictions: Not to be loaded in the same compartment as AVI, AVC and AVP. To see descriptions of abbreviations refer to AHM ch Allowed quantities see below in DRY ICE and AVI, AVC, AVP and AVF incapability scenarios table DRY ICE and Live Animals incapability scenarios Scenario CPT1 CPT2 CPT3 CPT4 1 DRY ICE (Max 300 kg) DRY ICE (Max 300 kg) 2 DRY ICE (Max 200 kg) AVF DRY ICE (Max 300 kg) 3 DRY ICE (Max 300 kg) AVC, AVP 4 AVI, AVC, AVF DRY ICE (Max 300 kg)

74 5 LOAD RESTRICTIONS Page: Oxygen Bottles provided by airbaltic Oxygen bottles are generally not accepted, except as stated below: Oxygen bottle in connection with sick transport, forwarded to a station as well as re-forwarding of used bottle, is allowed provide the following conditions are fulfilled: Confirmation from CPHIL received that actual need for oxygen exists: Phone: FAX: Reference: SPM chapter 4.3 Only official airbaltic oxygen bottle in approved packing for transport in cargo compartment. For use in cabin, a bottle of max. 310L of oxygen may be placed next to passenger. A maximum of 2 such bottles can be transported per flight. Expandable polymeric beads (RSB) Maximum 100 kg net mass of expandable polymeric beads, granules or plastic moulding materials may be carried in any inaccessible compartment. Self-reactive substances and organic peroxides Packages of self-reactive substances of Division 4.1 and organic peroxides of Division 5.2 must be protected from direct sunlight and kept away from sources of heat in a well ventilated area during the course of loading, unloading and storage.

75 5 LOAD RESTRICTIONS Page: Dangerous Goods Acceptable in Baggage Introduction The following listed items are acceptable as unchecked or checked baggage, subject to the quantity restrictions and conditions listed. Air or oxygen in small cylinders One small gaseous oxygen or air cylinder per passenger is acceptable as baggage. Note: NOTOC is not required. When required for medical use during flight a small gaseous oxygen or air cylinder per passenger is acceptable as baggage. In cabin as unchecked baggage: See: SPM 4.3. In cargo compartment as checked baggage: Prohibited Ammunition Ammunition and/or cartridges for sporting purposes shall be loaded at the rear end of compartment and then other baggage shall be loaded. And it may be carried as checked baggage provided: Securely boxed Weight not exceeding 5 Kg gross weight per passenger and baggage For personal use Not ammunition with explosives or incendiary projectiles. Reference: For detailed acceptance and transportation procedure, see Station Passenger Manual (SPM) Chapter 12.7

76 5 LOAD RESTRICTIONS Page: Batteries for wheelchairs Wheelchairs powered by batteries can be powered by two different types of batteries. Spillable batteries: By airbaltic can be accepted only as air cargo, properly packed, marked, labelled and documented according IATA DGR. Reference: See special requirements for miscellaneous load in CSeries Chapter 5.4 Non-spillable batteries: Acceptable, provided Battery is securely attached to the wheelchair. Battery is disconnected Terminals are insulated to prevent accidental short circuits. The Commander is informed. Battery is checked and marked with sticker,,battery approved by airbaltic'' AHM Refference: SPM Chapter Electronic devices Mobile telephone units, Walkie-talkies, Citizen Band Radios, Radio controlled toys, Radio and TV receivers and/or transmitting devices are allowed as baggage but the devices shall always be switched off. Reference: SPM Chapter NOTE: During flight it is responsibility of Cabin crew to inform Passengers about usage restrictions of devices in the aircraft Carbon dioxide, solid (dry ice) Carbon dioxide, solid (dry ice) when used to pack perishables in the baggage. Before checked baggage with Dry Ice tag is loaded in compartment Load Control function must be notified.. Reference: AHG ch

77 5 LOAD RESTRICTIONS Page: LIVE ANIMALS Introduction The following instructions and loading limitations are valid for loading of live animals. Reference In addition to below instructions, follow the rules in IATA-LAR and the general rules in Aircraft Handling General (AHG) manual: AHG Chapter Special Requirements and Restrictions for Special Load. AHG Chapter Loading Live Animals DCS Codes used and distribution principles CODES DEFINITIONS CPT1 CPT2 CPT3 CPT4 AVI Live Animals AVI AVC Cold-blood animals AVC AVC AVP Aquatic and live fish AVP AVF Life Tropical Fish AVF Note: For information regarding temperature inside aircraft compartments refer to chapter 4.1. When loading live animals The following applies when loading live animals: Cages containing live animals must be placed in a horizontal position, must be placed on supporting planks to stop the transfer of cold from the airframe to the cage/crate and secured in the compartment to prevent shifting. Cages shall be protected against crushing or damage by other load. Sufficient air space shall be left on the open side of the cage and light in the compartment shall be kept on. Live animal and DG loading Live animals MUST not be loaded in the same compartment as Dry Ice. Reference: AHM CSeries Chapter 5.2.1

78 5 LOAD RESTRICTIONS Page: Date: Quantity limits This table shows the quantity limits for loading live animals on CS300 aircraft only: Animal, example SHC Maximum weight quantity in compartment Container constructions (LAR CONTAINER REQUIEREMENT) Cats, dogs Note: For fighting dogs, wild cats/dogs are other requirements AVI 125 kg gross weight NA Fibreglass, metal, rigid plastics, weld metal mesh, solid wood or plywood (LAR CR1) Small primates, monkeys, arboreal species Note: Primates destined for the research industry are prohibited. AVI 125 kg gross weight NA Wood, metal, wire mesh and muslin or other light material. (LAR CR 31) Baboon, chimpanzee, gibbons, gorilla, orangutan Note: Primates destined for the research industry are prohibited. AVI 125 kg gross weight NA Wood, metal, wire mesh and muslin or other light materials or Hardwoods, metal weld mesh and muslin or other light material. (LAR CR 33/34) Non-domesticated mammals AVI 125 kg gross weight NA Metal, hardwood, min.1.3 cm plywood or similar material, welded mesh, iron bars (LAR CR 71-75, 77, 80, 83) Lynx, foxes, wild dogs, wild cats, jackals, hyena etc. AVI 125 kg gross weight NA Wood, metal, synthetic materials, weld mesh and wire mesh. (LAR CR 82) Reptiles (lizards, frogs, turtles, snakes, amphibians etc.) AVC No limit Closed and adequately ventilated containers; must be well constructed an be able to withstand other freight damaging it or causing the structure to buckle or collapse. Clean and leakage proof. As well prevent from handler bites. (LAR CR 41-47) Leeches, worms AVC No limit Mice, rats, minks, rabbits, squirrels, chinchillas, marten, 125 kg nutria, stoat, hamsters, AVI gross guinea pigs, ferrets etc. weight Note: Laboratory animals are not allowed Penguins AVP NA NA 125 kg gross weight Plywood, water-resistant fibreboard, water resistant hard-board, rigid plastics, burlap. (LAR CR 65/66) Wood, fibreglass, rigid plastic, lined with wire mesh strong enough to contain the animals and resist gnawing at all times (LAR CR 79, 81, 84) Wood, 4-6mm plywood, fixed wall plastic (high density polyethylene (HDPE) containers, fiberglass, composite or synthetic materials, wire mesh, shade cloth, plastic mesh, burlap and rope (LAR CR22)

79 5 LOAD RESTRICTIONS Page: Maximum weight Animal, example SHC quantity in compartment Container constructions (LAR CONTAINER REQUIEREMENT) Seal, sea lion, walrus AVP NA 125 kg gross weight Solid wood, plywood, strong metal, welded wire mesh and burlap. (LAR CR76) Fibreboard, polyethylene and wood, expanded Shrimps, crabs, lobsters, crayfish, oysters, mussels, mollusc, snails AVC No limit polystyrene/styrofoam (EPS). Inner walls must be leak-proof by either waxing or lining with polyethylene sheet or other suitable material. There must be an air space over the animals in order to meet their oxygen materials. (LAR CR 57, 58) Live chickens or any other poultry birds 125 kg Wood, water resistant perforated hardboard (pegboard), nontoxic AVI gross NA plastic, fibreglass, synthetics and burlap. Note: 1 DAY OLD weight Chicken or any (LAR CR 18) other poultry are prohibited Birds- pets Individual or small shipments of AVI 125 kg gross weight NA Wood, non-toxic plastics, fibre-glass, synthetics, wire mesh burlap/muslin or other light material. (LAR CR 23) birds, e.g. pets Birds (other species) including flightless AVI 125 kg gross weight NA Wire mesh, non-toxic wood, non-toxic plastic, fibreglass, synthetics and muslin cloth or other light material. (LAR CR 11-21, 24-25) Insects (scorpions, bees, spiders, etc.) AVI 125 kg gross weight NA Wood, fibreboard, plastics, polystyrene, water resistant cardboard, bioplastics. (LAR CR 61-62) Tropical fish AVF No limit NA Should consist from outer and inner container; water-resistant fibreboard insulating material, plastic or wood, expanded polystyrene or Styrofoam. Outer can be constructed of fibreboard, wood, wood products or any plastic material of adequate strength. Inner strong plastic (polyethylene bag). It is preferable that each bag is placed in an outer bag of similar size to prevent leakage of water.(lar CR 51) Aquatic and fish (other than tropical) AVP NA No Limit Water-resistant fibreboard, insulating material, plastic or wood, expanded polystyrene or Styrofoam. (LAR CR 50-54) Weasels, polecat, fretka, skunk, hedgehog, mongoose AVI 125 kg gross weight NA Wood, plywood hardboard (masonite, non toxic plastic, fibreglass, synthetics, sheet metal, weld mesh and wire mesh (LAR CR 78) NA - indicates that no animals from that group can be loaded.

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81 5 LOAD RESTRICTIONS Page: MISCELLANEOUS LOAD AND LOADING RESTRICTIONS This table gives you special requirements of miscellaneous load: Type of load Aircraft batteries Aircraft on Ground (AOG) Attention load Ballast (BAL) Batteries, wet cell Batteries, dry cell Company mail Crew baggage Requirements Aircraft batteries are regarded, and shall therefore be handled, as spillable batteries. They must be packed, marked and labeled in accordance with IATA Dangerous Goods Regulations. Note: NOTOC shall be provided by the Technical, or by them designated, department Reference: AHM CSeries and AHG Packages marked with AOG-labels may under no circumstances be offloaded. For cargo, marked with a large Attention label, the instructions in the Air Waybill shall be checked before loading. Packages with This side up (arrow) labels fixed shall be secured in an upright position i.e. the tips of the arrows and the text shall point upwards. Check the Air Waybill for possible special location. Not to be loaded unless requested in the Loading Instruction/Report. To be loaded just inside the compartment door. Spillable batteries must be removed from the wheelchair or other battery powered mobility devices and forwarded in accordance with IATA Dangerous Goods Regulations. Lithium batteries installed in wheel or other battery powered mobility devices may never be accepted Reference: Provision for Dangerous Goods Carried by Passengers or Crew. Dry cell batteries in wheelchair are acceptable provided the batteries have been disconnected, terminals capped or taped to prevent short-circuiting, and batteries have been secured to the wheelchair with non-conductive material. Company mail in green sacks shall be registered as mail and loaded according loading instruction. Not Apliccable

82 5 LOAD RESTRICTIONS Page: Date: Type of load Requirements Dry Ice (ICE) Please refer to chapter Heavy Cargo (HEA) Human remains (HUM) Live Human Organs (LHO) Perishable load (PER) Pet in cabin (PETC) Red mail in Red Sacks Valuable cargo (VAL) Weapons/ Firearms (WEAP) Heavy items (HEA) weighing 150 kg or more shall not be loaded in door sections, in order not to block the other load. Maximum allowed weight of a single item is 159 kg. If a coffin that contains human remains (HUM) weighs 150 kg or more, it must be regarded as a heavy item (HEA). Reference: See 5.1 maximum Dimension Tables. See Heavy items (HEA) above. Live human organs shall be loaded in compartment 1, as close as possible to the door section. For cargo with perishable contents, possible instructions in the Air Waybill shall be followed. Check if the load shall be carried under special temperature conditions. Maximum 3 pets, including one escort/detection dog, are allowed in the cabin. Note: Two escort/detection dogs on the same flight are not allowed. Considering a combination of pets and escort/narcotic dogs, the following alternatives: 3 pets in cabin or 2 pet plus 1 escort or detection dog or 1 escort or detection dog. Newspapers and magazines for Cabin Service. The red sacks shall be loaded outside other load for the same point of unloading. Allowed. Items obviously containing weapons or items marked with a firearm tag shall be loaded inaccessible to passengers during the flight. Therefore such items shall be loaded farthest in and under other load in the compartment.

83 6 AIRCRAFT SERVICES Page: AIRCRAFT SERVICES FUELING OF THE AIRCRAFT Fueling procedure Fueling spillage Fueling with passengers or crew on board Fueling with one engine running Responsibilities Fueling Record Check after fueling Fuel tank capacity OPERATION OF AIRCRAFT DOORS AND SERVICE LIGHTS Supplying the external power to the aircraft ground handling bus Energize aircraft normal mode (external power) Energize aircraft ground service mode (external power) Passenger and cargo compartment lighting system Passenger, service and cargo doors Passenger and service doors description Passenger and service door indications Passenger and service door operation Cargo door operation Aircraft closing up WATER AND WASTE SYSTEMS Water System Servicing Waste System Servicing GROUND HANDLING EQUIPMENT AND ACTIVITIES Ground Handling Equipment Ground Handling Activities LOW PRESSURE GROUND CONNECTIONS Aircraft ground heating 6.5-1

84 6 AIRCRAFT SERVICES Page: CLEANING OF THE AIRCRAFT A Waste Removal (On request) B1 Turnaround Cleaning (Outstations) B2 Turnaround Cleaning (Base Station) C Night Stop Cleaning (Base Station) D Deep Cleaning (Base Station) Additional Cleaning Services AIRCRAFT TOWING AND PUSH-BACK General HIGH PRESSURE GROUND CONNECTIONS 6.8-1

85 6 AIRCRAFT SERVICES Page: FUELING OF THE AIRCRAFT Fueling procedure Before each flight the Commander is to confirm that the fuel quantity ordered is sufficient to meet his calculated requirements for the flight, and during the Pre-Flight Inspection (PFI) is to ensure that he, or a flight Crew member nominated by him, confirms that: a. The correct grade and quantity of fuel has been loaded; b. The airplane fuel gauges indicate that the tanks have been filled to the required levels; c. Details of the fuel uplift have been entered in the Fueling Order and crosscheck is carried out correctly. One Flight Crew member shall be present during refueling / de-fueling to additionally ensure that above specified requirements are met. For RIX Station ONLY: In exceptional cases OCC Duty Officer will notify the Ramp Coordinator when crew is changing the aircraft. In such cases the Ramp Coordinator will be responsible for coordinating aircraft preparation and signing of fuelling receipt. The signature on fuel receipt is required only to verify that the fuelling staff has fuelled the aircraft. Responsibility for the quantity of uplifted fuel remains with the Commander, as a part of PFI.

86 6 AIRCRAFT SERVICES Page: Fueling spillage Take the following safety measures whenever a fuel spill occurs: Alert the person in charge of fueling and/or the Pilot in Command of the spillage that he/she immediately activate the emergency shut-off valve where installed. Contact the local fire service if not already done. Verify with authorities/supervisor whether to stop all activity around the aircraft. As far as possible, restrict all activities inside and outside the spill area to reduce the risk of ignition. Secure the area 15 metres from the contaminated area.

87 6 AIRCRAFT SERVICES Page: Fueling with passengers or crew on board If the passengers remain on board when fuelling, the cabin crew will be informed by Commander or delegated person, and a person supervising the fuelling shall notify the crew on board when the fuelling starts and when it is finished. The same number of cabin crew as for ground stops without fuelling is required. Fueling with passengers or crew on board / embarking / disembarking is prohibited when: Only one Cabin Crew member is on board; While fueling with any of the Alternate Fuel Types (other than JET A1) It is not allowed by local regulations and local safety precautions are not met. The procedure and precautions are as follows (See below Note related to situations when a/c is fueled only with crew on board): 1. Passengers disembarking or embarking shall be supervised (normally by ground personnel) in order not to enter the fuelling area. 2. The ground area beneath the exits intended for emergency evacuation and slide deployment areas must be kept clear of obstructions (see diagram below); 3. One flight crew member shall be in flight deck to initiate and direct emergency evacuation, if required; 4. A two-way communication shall be established and shall remain available by the aircraft s inter-communication system or by using marshaling signals between fuelling Observer and flight crewmember in the flight deck; 5. Minimum cabin crew shall be onboard, positioned in their boarding positions and being prepared for an immediate emergency evacuation; 6. Aircraft doors that are open shall be unobstructed; Note: When Passenger Bridge is used, ground personnel must ensure that there is no obstruction on emergency evacuation route from the aircraft to the terminal 7.FASTEN SEAT BELT signs shall be OFF; 8. NO SMOKING signs shall be ON; 9. Cabin lighting shall be on the highest settings; 10. Curtains and dividers shall be secured in the open position; 11. Cleaning activities using electrical equipment inside the aircraft are not permitted; 12. All activities within the aircraft should be conducted in a manner not obstructing the exits and roots to exit. 13. Passengers shall be briefed by cabin crew that fuelling is going to take place and not to walk in cabin, keep their seat belt unfastened, no smoking policy shall be observed, use of any electronic device is not permitted.

88 6 AIRCRAFT SERVICES Page: The fuelling personnel shall be notified and the fuelling stopped if any unusual smell of fuel is noticed inside the aircraft or if any other potential hazard is detected (See actions in case of fuel spillage above). Note: When fuelling only with crew on board is performed and in case if passenger stair at the FWD Passenger door is used (as per diagram Fueling with passengers on board below) it must be verified that there is no obstruction on the ground area beneath for safe emergency evacuation; otherwise the procedure is the same except steps 1,2,5 and 13. Diagram Fueling with passengers on board Term Emergency Evacuation Ground Area Rules In this area location of any Ground Handling Equipment is prohibited during time when Fueling with passengers on board services are performed. Important: Extra precaution shall be taken by Ground personnel passing or standing near this area, as in case of emergency Escape slide can be activated.

89 6 AIRCRAFT SERVICES Page: Fueling with one engine running Fuelling with one engine running may only take place where no other practical alternative for starting the engines is available. For example when the aircraft for some reason has landed at an airport without suitable ground starting equipment, or with an inoperative APU. Interphone communication between responsible ground crew and flight deck shall be established. No passengers are permitted on board. In RIX fuelling with engine(s) running is prohibited Responsibilities Commander is responsible to ensure that the aircraft is refuelled: Observing the safety precautions (could be delegated to nominated flight deck crew member or qualified ground handling staff); With approved type of fuel; With amount of fuel required for the flight. Fueling staff is responsible for aircraft refueling in accordance with Fueling agreement and report to Commander whenever the refueling can not be started or has to be terminated for the safety reasons. Flight Deck Crewmember is responsible to ensure that the aircraft is refueled observing the safety precautions, when delegated/instructed by Commander Fueling Record The Fuel Record form should be completed as soon as possible by flight crew after fuelling is finished. To ensure use of actual figures in the electronic loadsheet, flight crew shall pass the white copy to the flight coordinator/supervisor as soon as the fuel record is completed Check after fueling The following must be checked after the fueling is performed: 1. Individual a/c gauges shall be close to requirements. 2.Indicated ramp fuel (a/c gauges) shall be used for comparison with loadsheet Fuel tank capacity Reference: AHM CSeries Chapter 1.2 References: AHG Chapter 6.4.4, OM-A Chapter 8.2, OM-B CSeries Chapter 1.4

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91 6 AIRCRAFT SERVICES Page: OPERATION OF AIRCRAFT DOORS AND SERVICE LIGHTS General During aircraft turnaround it is necessary to perform mandatory parking activities. Reference: AHG Chapter 2.3 Purpose This procedure is intended to provide safe aircraft doors and service lights handling when aircraft is parked. Security Responsibilities Ground Support staff involved with the above mentioned activities shall prevent unauthorized access to the aircraft by stopping persons without clearly visible id cards from boarding the a/c to staying in the vicinity of aircraft. Ground Support staff must intercept anyone who cannot display an acceptable id card or has no reason to enter the a/c or stay in it s vicinity, and report such person to the airport security. Equipment Stairs (CS300)

92 6 AIRCRAFT SERVICES Page: Supplying the external power to the aircraft ground handling bus. General The airplane has an external power receptacle near the nose wheel well. You will connect external ac power to the receptacle to connect electrical power to the buses. Standard Tools and Equipment External power supply 115/200 volt ac, 3-phase, 400 Hz It is recommended to use ground cart standard 75 KVA and higher. Using ground cart 60 KVA standard can lead to nuisance messages in the cockpit. Warning: Make sure the external power supply operates correctly before you supply external power to the airplane. Remove electrical power from the power cable before you put the power cable into the external power receptacle. Electrical arcs can cause injuries. If the external power supply has an earth grounded neutral, there must not be an open or floating ground in the neutral circuit wiring of the supply or the airplane. If an open or floating ground is present, the airplane can be put at an electrical potential above the earth ground. This electrical potential can result in electric shock with possible severe injury to personnel who contact the airplane. If the ground return (neutral) circuit on the external power supply or the external power receptacle does not operate correctly Warning: Make sure that the electrical system is clear of other persons before you supply power to the airplane. High voltages can cause injuries.

93 6 AIRCRAFT SERVICES Page: Energize aircraft normal mode (external power) Supply Procedure 1. Open the door for the external power receptacle. 2. Examine the external power supply cord and the airplane external power supply receptacle before you connect the external power supply to the receptacle. 3. Connect the power cable to the external power receptacle. Energize the power cable. Make sure on the electrical towing service panel the intensity of the Push Button Annunciator (PBA) switches changes as follow: EXT PWR CKPT IN USE stays off EXT PWR SERV AVAIL comes on EXT PWR IN USE stays off 4. When flight crew switches to external power: CKPT IN USE comes on EXT PWR SERV AVAIL goes off Removal Procedure 1. DO NOT disconnect external electrical power until authorized by flight crew (use IATA hand signals or headset). 2. Before disconnecting make sure, that CKPT IN USE goes off and EXT PWR AVAIL comes on 3. De-energize the external power cable. 4. Remove the power cable from the external power receptacle

94 6 AIRCRAFT SERVICES Page: Energize aircraft ground service mode (external power) This data module gives the procedure to energize the electrical network in the ground service mode. Procedure applicable when aircraft is parked for more than 4 hours (night stop) and/or no flight crew at the aircraft to use normal mode in order to start or complete ground servicing tasks. Supply procedure 1. Open the door for the external power receptacle. 2. Examine the external power supply cord and the airplane external power supply receptacle before you connect the external power supply to the receptacle. 3. Connect the power cable to the external power receptacle. Energize the power cable. Make sure on the electrical towing service panel the intensity of the Push Button Annunciator (PBA) switches changes as follow: EXT PWR SERV AVAIL comes on 4. On the electrical/towing service panel push the EXT PWR SERV switch 5. Make sure that intensity of the PBA switch changes as follows: EXT PWR SERV IN USE comes on EXT PWR SERV AVAIL goes off Removal procedure 1. On the electrical/towing service panel push the EXT PWR SERV switch 2. Make sure that intensity of the PBA switch changes as follows: EXT PWR SERV IN USE goes off EXT PWR SERV AVAIL comes on 3. De-energize the external power cable. 4. Remove the power cable from the external power receptacle 5. Close the door for the external power receptacle.

95 6 AIRCRAFT SERVICES Page: Passenger and cargo compartment lighting system Passenger cabin lighting The passenger compartment lighting system illuminates the cabin areas, entrances, lavatories, galleys, and attendant work areas to facilitate their use. General lighting is usually supplied with ceiling and sidewall lights. Galley lights, lavatory lights, and entry lights supply lighting to those special areas. Supply procedure Press SIDEWALL and CEILING switches on the forward flight attendant panel to light the cabin. The forward flight attendant panel controls the dome light through the ENTRY switch when no power is on the aircraft. Cargo compartment lighting The cargo compartment light switches are installed on the cheek panel near each of the forward and aft cargo compartment door.

96 6 AIRCRAFT SERVICES Page: Passenger, service and cargo doors General description There are two passenger doors located on the left side of the aircraft and two service doors on the right side of the aircraft. Both passenger and service doors are similar in design and operation, but differ in size. Each door is a type C plyg-type door. Each door can be operated from the inside or outside of the aircraft using handles connected to internal mechanisms. The internal mechanisms sequence the opening and closing of the doors. Each door is used as an emergency exit and is equipped with an escape slide that can be deployed in an emergency to evacuate the aircraft. The escape slides are installed on the lower part of the door under a bustle. There is a cargo compartment door on the lower right side of the fuselage serving each cargo compartment. Both cargo doors open outwards using eternal door handle and open/close switches on the cargo door control panel. Door dimensions Door Meters Height Width Forward passenger door 1,88 0,81 Aft passenger door 1,83 0,76 Service doors - forward and aft 1,52 0,76 Cargo doors - forward and aft 0,84 1,18

97 6 AIRCRAFT SERVICES Page: Passenger and service doors description Passenger and service door indications A) Door locked status. The door status indicator is green if the door is latched and locked. When the door is unlocked and unlatched, the indicator shows red. B) Overpressure light. The red overpressure light is located in the viewport. When this light is flashing, it indicates that high differential pressure exists. C) Slide status indicator. The slide status indicator shows green if the slide is disarmed and red if the slide is armed.

98 6 AIRCRAFT SERVICES Page: Passenger and service door operation Opening from the outside Push the flap in and grasp the external handle Pull the external handle up to lift the door. Ensure vent panel opens Pull the door outward and forward Make sure that the hold mechanism locks the door in the open position Make sure the external handle is in the stowed position and flush with the door CAUTION: The viewport overpressure indicator flashes when the cabin differential pressure is high. Operating the door may cause the door to open quickly, causing injury to personnel outside the aircraft. NOTE: Opening the door from outside automatically disengages the escape slide mechanism. Closing from outside Pull the hold open handle to disengage the door from the fuselage Pull the door rearward and push it into the door frame Pull the external handle down Make sure the door is fully closed and flush with the fuselage Make sure the external handle is in the stowed position and flush with the door Make sure the vent flap is flush with the door

99 6 AIRCRAFT SERVICES Page: Passenger and service door operation, continued Closing from outside, continued Opening from the inside Push the mode select handle to disarm the door Make sure the slide status indicator is green Turn the internal handle counterclockwise for the passenger doors or clockwise for the service doors Make sure the the door is in the fully up position and the door status indicator is red Push the door outward and forward Make sure that the hold open mechanism locks the door in the open position WARNING: Before opening the passenger or service doors make sure that the door is disarmed. Failure to do so activates the emergency opening assisting means and deploys the escape slide. This can cause injury to personnel and damage to equipment. CAUTION: The viewport overpressure indicator flashes when the cabin differential pressure is high. Operating the door may cause the door to open quickly, causing injury to personnel outside the aircraft. Closing from the inside: Pull the hold open handle up to disengage the door from the fuselage Pull back the door rearward and into the door frame Turn the internal handle clockwise for the passenger doors and counterclockwise for the service doors Make sure that the door is fully closed and the door lock status indicator is green.

100 6 AIRCRAFT SERVICES Page: Cargo door operation Opening the cargo door Push the flap to grasp the handle Pull the handle up to unlock the door Ensure the vent flap is open On the cargo door, make sure that the visual indicator shows red color On the control panel, push the open button to raise the cargo door. The door automatically stops when fully open

101 6 AIRCRAFT SERVICES Page: Cargo door operation, continued Closing the cargo door On the control panel, push the close button to lower the cargo door When the door reaches the limit of travel, release the switch Pull the handle down into its housing to lock the door On the cargo door, make sure that the visual indicator shows green color Make sure that vent flap and the handle are flush with the cargo door

102 6 AIRCRAFT SERVICES Page: Aircraft closing up General 1. In case aircraft left with ground power unit connected all service lights shall be switched off from the forward attendant panel. 2. Check that all doors are closed and handles correctly stowed / secured. Close all the lavatory doors when aircraft is parked. This will help to prevent the spread of a fire.

103 6 AIRCRAFT SERVICES Page: WATER AND WASTE SYSTEMS Water System Servicing Introduction The water system provides fresh water to the pantry and to the lavatory wash water system. Quality and sanitary standards for Potable Water In servicing and setting quality standards for Potable Water delivery for airbaltic needs, airbaltic requests service providers to follow IATA AHM 440 and marks that it is responsibility of service provider to provide results of latest water analysis upon request. Location of the service panel The ground service panel is located aft and below of the aft service door on the right hand side of the fuselage.

104 6 AIRCRAFT SERVICES Page: Filling the potable water tank Follow this instruction to fill the potable water tank: Step 1 Action Open access panel for the potable water service NOTE: The quantity of water (10%-100%) is preselected by crew on the Cabin Management System screen in the cabin. 100% is 159 litres. 2 Open fill/drain nipple cap 3 Connect the water supply hose to the fill/drain nipple 4 Set the FILL/DRAIN switch to the FILL position 5 6 On the potable water cart, do as follows - open the water supply valve - make sure that the fill pressure is at 25 to 60 psig Fill water tank with water until the water system indication panel FULL light illuminates NOTE: The water flow to the potable water tank stops automatically when the FULL light comes on 7 Close the water supply valve on the potable water cart 8 Disconnect the fill hose from the fill/drain nipple 9 Close fill/drain nipple cap 10 Set the FILL/DRAIN switch to the FLIGHT position NOTE: When the FILL/DRAIN switch is set to FLIGHT position, the pumps get activated 11 Close and latch service panel door WARNING: Be careful when you touch the drain masts. It can be very hot and cause injury to persons Draining the potable water tank Follow this instruction to drain the potable water tank: Step Action 1 Open the access panel for the potable water service 2 Set the FILL/FLIGHT/DRAIN switch to the DRAIN position 3 On the water service panel, make sure that the DRAIN light comes on 4 Make sure that the water drains from the forward and aft drain masts 5 On the Cabin Management System screen, make sure that potable water level in the tank is at 0% 6 On the water indicator, make sure that the DRAIN light goes off 7 Set the FILL/FLIGHT/DRAIN switch to the FLIGHT position 8 Close and latch service panel door WARNING: Drain the potable water system at least once every three days. If the water system is not drained frequently, bacteria can grow in the system. Consuming contaminated water may cause illness.

105 6 AIRCRAFT SERVICES Page: Purging CSeries aircrafts are equipped with an option to drain water during flight operation. In flight, the water system is purged using the PURGE selection on the Crew Management System terminal. The PURGE function is active when: aircraft is below 10,000 feet landing gear is not down forward drain mast heater is operational

106 6 AIRCRAFT SERVICES Page: Waste System Servicing Important The following must be considered when draining the lavatory waste: Waste water should be considered as biohazard. Obey the local health and safety precautions. Put on protective clothing and long-sleeved rubber gloves. Waste water can cause an infection. The fluid and waste are poisonous and may cause corrosion, do not permit toilet fluids to contact the airplane structure. If contact does occur, thoroughly clean the affected area with a mixture of soap and water. Injury to personnel and damage to equipment may occur. Be careful when using the lavatory fluid. Do not overservice the toilet system. A leakage of toilet can possibly enter electrical and/or electronic systems and cause a dangerous malfunction. This could cause an unwanted effect to the flight safety of the airplane and result in injury of loss of life to the persons on board. To get access to the drain fitting, the flush port and the drain valve handle, you must open the service door. On all except the auxiliary waste tank, each time you service the toilet tank, fill the system with the recommended quantity of the chemical precharge. The quantity is shown on the service panel placard. It is not necessary to add the chemical precharge to the auxiliary waste tank. It is not necessary to add antifreeze to the toilet tanks unless you permit the airplane to cold soak during cold weather operation. Make sure there is no toilet fluid stains on the exterior of the airplane. Stains on the airplanes exterior can be indication of an in-flight leakage or unsatisfactory servicing procedures. When you add antifreeze, make sure the quantity of chemical precharge and antifreeze is not more than the quantity shown on the service panel. Important If you use too much chemical precharge, the toilet tanks can become full with less use. Make sure that the Service Panel drain valve fully closes and seals at every service operation. Drain valve leakage can cause ice to form which can, when separates from the airframe, cause damage to the airplane. WARNING: Non- approved tools must never be used during servicing toilets.

107 6 AIRCRAFT SERVICES Page: Location of service panel The ground service panel is located in the aft lower section of the fuselage below the aft service door.

108 6 AIRCRAFT SERVICES Page: Procedure Follow this procedure to operate toilet service system: Step Action Open access panel for the waste service NOTE: When service panel is opened, the door switch removes power from the vacuum generator. This prevents creating vacuum in the tank during waste tank servicing. Open rinse nipple cap before attaching the drain hose to ensure that the tank is properly vented. Attach drain hose to the drain ball valve Note: Fluid in the drain line can show leakage from the drain valve. Open the drain ball valve by moving ball valve actuation lever to 90 degrees down to empty waste tank. The tank drains by gravity into the waste service truck. 5 Connect rinse hose after waste tank has been drained 6 Start rinse fluid supply while the drain ball valve is open. 7 Rinse for 2 to 5 minutes at 40 psi, each time the tank is drained 8 Close the drain ball valve by moving the actuation lever to 90 degrees up 9 Precharge waste tank with 7.5 litres of rinse fluid 10 Turn off rinse fluid supply Disconnect drain and rinse hoses 11 Note: When the rinse hose is removed, remaining rinse water in the tank rinse line must be allowed to drain from the rise nipple before it is capped to avoid freezing water in the line 12 Close rinse nipple cap 13 Clean surface of service panel to remove any spillage 14 Close and latch access panel for the waste service

109 6 AIRCRAFT SERVICES Page: GROUND HANDLING EQUIPMENT AND ACTIVITIES Ground Handling Equipment Description: This table describes different types of ground handling equipment: Type of equipment Wheel chocks Ground Power Unit (GPU) A/C Heater Description Normal type, according to IATA AHM 630. Note: Exceptions from IATA AHM 630 requirements may be applied whenever ground handler utilizes alternative types of wheel chocks that are in compliance to the standards and procedures approved by the local Aviation authority or Airport authority. Proof of formal approval shall be verified prior to the start of operation. Ground electrical supply: 115± 5 Volt/400± 15HZ/75 KVA min Aircraft interior Heater AH42. Connector on lower fuselage in center section Reference: AHM CSeries Chapter 6.5 Engine and Pitot Covers It is responsibility of Ground staff to install engine and pitot covers (as applicable). Engine covers are provided by the airline Note 1: The aircraft s own pitot covers must be used. Flight crew is responsible to provide ground staff with pitot covers. Gear locking pins Water Toilet Low pressure ground connection High pressure ground connection Tow-bar Towbarless tractor De-icing Fuel Are stored in the cockpit. It is responsibility of Flight crew to install gear lock pins Note 1: The aircraft s own gear lock pins must be used. Note 2: During Pre-departure check it is responsibility of ground staff to check and handle aircraft in accordance with respective type AHM section 8 requirements. Fresh water replenishing. Usable volume L. Fitting dimensions: filling/draining 1,905 cm (3/4 inch). Usable volume 143.8L. Fitting dimensions: draining 10,16 cm (4 in), rinsing 2,54 cm (1 in) Fitting dimensions: 20,32 cm (8 in) Fitting dimensions: 7,62 cm (3 in) C series type certified C series type certified. See the list under AHM CSeries Chapter 6.7 De-icing equipment according to airbaltic standard. Fuel and fueling equipment according to airbaltic standard.

110 6 AIRCRAFT SERVICES Page: This is a diagram of different ground handling equipment in relation to the C series aircraft. NOTE: The figures 1-10 will be referred to below:

111 6 AIRCRAFT SERVICES Page: Rules at ground handling The following table describes the different rules at ground handling, referring to the figures in the diagram: Figure Equipment Rules 1 Galley Truck 2 Motorized equipment / freight trains /Baggage trains 3 Fueling truck Toilet servicing vehicle Water servicing vehicle Passenger stairs/jet-bridge 7 Safety cones A guide man shall be used when the vehicle is approaching to and reversing from the aircraft. Reference: AHG Chapter 1.4 Motorized equipment directly involved in loading (e.q. baggage, freight trucks), shall not be closer than 1.2 meters from the fuselage. All other motorized vehicles shall not be closer than 3 meters from the fuselage. Baggage trains shall be driven away from the wings, if possible, when operating to and from the cargo compartments. Exceptions: from this rule are fork lifts with slave pallets, galley service vehicles and conveyor belts. Reference: AHG Chapter 1.4 The fuel truck must not be blocked from moving forward and no vehicles shall be driven between the fuel truck and the aircraft. Reference: AHG Chapter 1.4 The toilet service vehicles shall stop 3 meters from the fuselage and then slowly approach the aircraft. Reference: AHG Chapter 1.4 and AHM CSeries 6.3 Water service vehicles shall stop 3 meters from the fuselage and then slowly approach the aircraft. Reference: AHG Chapter 1.4 and AHM CSeries 6.3 The passenger stairs/jet-bridge shall be placed in a such way that it does not interfere with the door operation. The stair shall be placed approximately 5 centimeters below the doorsill. Reference: AHG Chapters 1.4, 2.3 and 7.1 The safety cones shall be positioned as follows: At the wing-tips At the engine number one and engine number two Additional cones (nose and tail) shall be placed when parked on an open ramp adjacent to a service road. The safety cones shall be positioned/ removed in connection with positioning/removal of the wheel chocks. Reference: AHG Chapter 2.3

112 6 AIRCRAFT SERVICES Page: Figure Equipment Rules 8 Wheel chocks The wheel chocks shall be positioned in front and aft of nose landing gear and one of the main landing gears. During heavy wind conditions and at night stops, the chocks shall be placed on all landing gears. Reference: AHG Chapter Electrical Ground Power Unit (GPU) The GPU shall be positioned without interference with vehicles/ equipment. The electrical cable must be positioned in a way to avoid vehicles and equipment to drive over it. Reference: AHG Chapter 1.4 and AHM CSeries Chapter 6.2 Cabin cleaning vehicle must be parked at least 3 meters from the a/c fuselage and Passenger stairs in the driving direction away from airbaltic aircraft and may not be left unattended with engine running. 10 Cabin cleaning vehicle Note: Cabin cleaning vehicle must be parked outside Passenger Jetbridge maneuvering area if Passenger Jet-bridge stand in use. Figure Equipment Rules * Ambulift Example Ambulift An Ambulift is used for the embarkation and disembarkation of passengers that are unable to walk up or down the aircraft stairs, by themselves or with help. On CSeries a/c the Ambulift can be positioned at AFT (left side) pax door or FWD (right side) service door, however the Senior cabin crew member must liaise between the commander and ground handling personnel on the aircraft door to be used. During any approach to aircraft and from aircraft Ambulift operator MUST follow airbaltic ramp safety requirements set in AHG Chapter 1.4 Ramp Safety. By doing PRM pax service using Ambulift great care of aircraft safety and passenger health must be taken.

113 6 AIRCRAFT SERVICES Page: Ground Handling Activities Activities at arrival This table gives you the various Ground Handling Activities at arrival: Note: Y indicates that this activity shall be performed. References are made to the IATA Standard Ground Handling Agreement SGHA, Version Activity Turn-around Night-stop Reference Position wheel-chocks and signal to the Commander that chocks are in position. Y Y 3.3 Connect ground power unit. Y Y Install wing-tip cones and secure engine area. Y Y 3.8 Install: ENGINE COVERS 2) Y Install: LANDING GEAR PINS, PITOT COVERS according to flight deck instruction. Receive messages from flight deck and/or cabin crew. (Fuel/de-icing/catering order) Unload aircraft and close doors after unloading of aircraft. 3) Y Y Y Y Y Ensure cleaning of aircraft 4) Y 3.11 Unload catering 5) Y 3.16 Draining of aircraft water system at low temperatures. (Below zero degrees forecasted) Guarantee that all doors are closed and all departments working on aircraft during night are instructed in the use of doors. 6) Y ) Y Notes: 2) Install always in snowing condition otherwise on request from flight deck. 3) During winter operation install all items on request from flight deck. 4) According to valid service plan. On special occasions upon request from cabin crew. 5) According to valid service plan. 6) On request from cabin crew. 7) During snowing condition if possible only one door must be open at a time during ground stop.

114 6 AIRCRAFT SERVICES Page: Activities at departure This table gives you the various Ground Handling Activities at departure: Note: Y indicates that this activity shall be performed. References are made to the IATA Standard Ground Handling Agreement SGHA, Version 2008 Activity Turn-around Night-stop Reference Remove: ENGINE COVERS, PITOT COVERS, LANDING GEAR PINS according to flight deck instruction. Y Y Refill lavatory and galley water systems. Y Y If cabin temperature is low, secure that an external ground heater is started up in due time to achieve acceptable cabin temperature, at least one hour before departure. Y Y Loading of catering. 1) Y 3.16 Loading of aircraft. Y Y Co-ordinate special load (meals/ passengers) with cabin crew before passenger embarkation. Y Y Present loadsheet to the Commander. Y Y Check that all doors and service panels are closed. Y Y Remove wing-tip cones Y Y During winter operations guarantee a deicing truck present, if needed and carry out de-icing on request. Y Y 3.17 Assistance during start-up. Y Y 3.5 Disconnect ground power unit after received signal from the Commander. Remove wheel-chocks and signal to the Commander that chocks are removed. Send load/movement messages immediately after departure. Y Y Y Y Y Y Assistance during pushback. Y Y Notes: 1) According to valid service plan and upon request from cabin crew.

115 6 AIRCRAFT SERVICES Page: LOW PRESSURE GROUND CONNECTIONS Aircraft ground heating General When outside (ambient) temperature is low (less than +5 0 C) it is permitted to use Aircraft Interior Heaters AH 42 (or equivalent connected from outside). Those heaters must replay to the requirements listed in this procedure and related heater manufacturer manual. Caution: When applying Aircraft Ground Heating Procedures, the ground power supply, electrical cables and heaters must be continuously monitored by the person appointed by the Ground handling company. This person must be appropriately instructed by the Supervisor who has authorization to that type of aircraft and is familiar with procedures and activities during abnormal situation. Warning: In an emergency the fire extinguishes installed on the aircraft can be used. Note: It is not permitted to use normal electrical heaters for heating CSeries aircrafts. Purpose The purpose is to prevent malfunctioning of the aircraft systems and provide reliability of aircraft equipment sensitive to low ambient temperatures as well as to insure the convenient temperature level inside the aircraft for the passengers and crew. Applicability Under weather circumstances specified in this chapter. Responsibilities In Riga airbaltic technical department is responsible to perform Aircraft Ground Heating in accordance with requirements set in CAMMOE Section In Outstations ground handler is responsible to perform Aircraft Ground Heating service, but only trained staff is allowed to perform this activity.

116 6 AIRCRAFT SERVICES Page: Date: Location of the service panel The ground service panel is located on the lower fuselage in the center section. NOTE: Low pressure cap must be placed on service door when removed. Technical specifications Discharge pressure range: [0.7 to 1.0 PSIG (Max)] or [0.05 to 0.07 bar (Max)] Temp range: [5 C to 50 C Max] Max airflow: 140 lb/min Fitting dimension: 20.32cm Preconditioned airflow requirements Requirements Pressure Airflow Temperature To cool cabin to 24 C (recirculation fan on) 0.6 psig (4.1 kpa g) 135 lb/min; (61 kg/min) 5 C To heat cabin to 24 C (recirculation fan on) 0.9 psig (6.2 kpa g) 135 lb/min; (61 kg/min) 40 C

117 6 AIRCRAFT SERVICES Page: Procedure Turnaround (less than 90 min) GPU All time connected Heating +5 C - 5 C Not required -5 C and less Not required Turnaround (more than 90 min till 240 min) GPU All time connected Heating +5 C - 0 C Connect upon Flight crew request or not later than 60 min prior STD 0 C and less All time connected Disconnect 30 min before STD Note: In case of APU INOP heating must be all the time connected / Disconnect 10 min before STD Night stop (Parking more than 240 min) GPU 0 C and less All time connected and "Ground Service Mode'' to be used Reference: AHM CSeries C and more Disconnect 30 min after ATA / Connect 60 min before STD Note: GPU connection time in Base Station before 1st morning flight can be up to 120 min before STD. Heating +5 C - 0 C Connect 60 min prior STD 0 C and less All time connected Disconnect 30 min before STD Note: In case of APU INOP heating must be all the time connected / Disconnect 10 min before STD

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119 6 AIRCRAFT SERVICES Page: CLEANING OF THE AIRCRAFT Introduction This section describes aircraft interior cleaning services and their types during a Turnarounds and Night stops. Cleaning services Table below shows aircraft interior cleaning services and provides reference to the chapters where services are described in detail:

120 6 AIRCRAFT SERVICES Page: A Waste Removal (On request) Introduction Waste Removal service as specified below shall be performed upon the Carrier s request. Services Use the checklist when performing services: Nr Services Cabin Cleaning 1 Remove rubbish from seat pockets and other loose rubbish from floor and seats Flight Deck Cleaning - N/A Galley Cleaning 2 Replace the waste bags Toilet Cleaning 3 Remove rubbish from floor 4 Replace the waste bag Cargo Compartment Cleaning - N/A Abbreviations N/A - Not applicable

121 6 AIRCRAFT SERVICES Page: B1 Turnaround Cleaning (Outstations) Introduction Turnaround Cleaning services as specified below should be performed in accordance with agreement during Turnaround in Outstations. Cautions The following cautions must be adhered to: Services It is not allowed to bring water buckets into Flight Deck due to possible damage (short circuit if water is spilled). Only specially trained personnel should perform Flight Deck cleaning. Water/ detergent used for cleaning of waste boxes, ashtrays and floors must never be used for other types of cleaning. Use this checklist when performing services: Nr Services Cabin Cleaning 1 Remove rubbish from ashtrays on seat rests and on the wall outside the toilet door 2 Remove rubbish from pockets on seat backs and other loose rubbish from floor and seats 3 Remove rubbish from the luggage bins 4 Clean the seat pockets at the setbacks from big and small waste 5 Clean seats from dust and crumbs with damp cloth 6 Put the seatbelts accurately on seats 7 Replace the headrests. 8 Clean the cabin sidewalls if there are dirty spots 9 Vacuum clean the floor carpet 10 Clean folding tables Flight Deck Cleaning 11 Remove rubbish from floor Galley Cleaning 12 Replace the waste bags 13 Clean the sink and the surrounding area Toilet Cleaning 14 Replace the waste bag 15 Fill up with toilet equipment (paper, soap etc.) 16 Clean the sink and the tap. Odorant treatment 17 Clean and wash the floor Cargo Compartment Cleaning - N/A Abbreviations: N/A Not applicable

122 6 AIRCRAFT SERVICES Page: B2 Turnaround Cleaning (Base Station) Introduction Turnaround Cleaning service as specified below shall be performed in Base station per each Turnaround. Cautions The following cautions must be adhered to: Services It is not allowed to bring water buckets into Flight Deck due to possible damage (short circuit if water is spilled). Only specially trained personnel should perform Flight Deck cleaning. Water/ detergent used for cleaning of waste boxes, ashtrays and floors must never be used for other types of cleaning. Use this checklist when performing services: Nr Services Cabin Cleaning 1 Remove rubbish from ashtrays on seat rests and on the wall outside the toilet door 2 Remove rubbish from pockets on seat backs and other loose rubbish from floor and seats 3 Remove rubbish from the luggage bins 4 Left behind personal belongings to be stored (later handed out / sent to passengers) 5 Check and add necessary items to the seat pockets (SM5.1.) 6 Clean the seat pockets at the setbacks from big and small waste 7 Clean seats from dust and crumbs with damp cloth 8 Put the seatbelts accurately on seats 9 Replace the headrests. Leave sufficient amount of headrests for return flight 10 Put pillows and blankets in special packing. If there is a need put additional pillow cases 11 Clean the cabin sidewalls if there are dirty spots 12 Vacuum clean the floor carpet 13 Clean folding tables Flight Deck Cleaning 14 Remove rubbish from floor Galley Cleaning 15 Replace the waste bags 16 Clean the sink and the surrounding area Toilet Cleaning 17 Replace the waste bag 18 Fill up with toilet equipment (paper, soap etc.) 19 Clean the sink and the tap. Odorant treatment 20 Clean and wash the floor Cargo Compartment Cleaning - N/A Abbreviations: N/A Not applicable

123 6 AIRCRAFT SERVICES Page: C Night Stop Cleaning (Base Station) Introduction Night Stop Cleaning as specified below shall be performed in Base Station once per 24 hours. Cautions The following cautions must be adhered to: Services It is not allowed to bring water buckets into Flight Deck due to possible damage (short circuit if water is spilled). Only specially trained personnel should perform Flight Deck cleaning. Water/ detergent used for cleaning of waste boxes, ashtrays and floors must never be used for other types of cleaning. Use this checklist when performing services: Nr Services Cabin Cleaning 1 Remove rubbish from ashtrays on seat rests and on the wall outside the toilet door 2 Remove rubbish from pockets on seat backs and other loose rubbish from floor and seats 3 Remove rubbish from the luggage bins 4 Store left behind personal belongings (to be handed out / sent to passengers) 5 Check and add necessary items to the seat pockets 6 Clean the seat pockets from big and small waste 7 Clean seats from dust and crumbs with damp cloth 8 Put the seatbelts accurately on seats 9 Clean the chewing gum dirt from seats, floor etc. Clean out all dirty places 10 Replace the headrests. Leave sufficient amount of headrests for return flight 11 Put pillows and blankets in special packing. If there is a need put additional pillow cases 12 Clean the windows 13 Clean the luggage bin doors with rag and cleaning polish 14 Clean the cabin sidewalls if there are dirty spots 15 Vacuum clean the floor carpet 16 Clean floor carpet 17 Clean folding tables 18 Blanket chemical cleaning (per necessity)

124 6 AIRCRAFT SERVICES Page: Services, continued Nr Services Flight Deck Cleaning 19 Remove rubbish from floor 20 Remove rubbish from ashtrays 21 Remove loose dirt from seats backrests using vacuum cleaner 22 Vacuum clean the floor 23 Clean the pedals Galley Cleaning 24 Remove rubbish and food residuals from the compartments, waste containers and shelves 25 Replace the waste bags 26 Clean the floor 27 Clean the compartments and shelves 28 Clean the ovens 29 Clean the sink and the surrounding area 30 Clean and wash the floor under the trolleys 31 Clean and wash the waste containers (in and outside) and waste niches Toilet Cleaning 32 Replace the waste bags 33 Fill up with toilet equipment (paper, soap etc.) 34 Clean the toilet seat and bowl 35 Clean the mirror and shelves 36 Clean and wash the floor Cargo Compartment Cleaning 37 Remove all loose dirt using a brush and/or a vacuum cleaner (Forward compartment) 38 Remove all loose dirt using a brush and/or a vacuum cleaner (Aft compartment)

125 6 AIRCRAFT SERVICES Page: D Deep Cleaning (Base Station) Introduction Deep Cleaning service as specified below shall be performed in Base Station twice per month. Cautions The following cautions must be adhered to: Services It is not allowed to bring water buckets into Flight Deck due to possible damage (short circuit if water is spilled). Only specially trained personnel should perform Flight Deck cleaning. Water/ detergent used for cleaning of waste boxes, ashtrays and floors must never be used for other types of cleaning. Use this checklist when performing services: Nr Services Cabin Cleaning 1 Remove rubbish from ashtrays on seat rests and on the wall outside the toilet door 2 Remove rubbish from pockets on seat backs and other loose rubbish from floor and seats 3 Clean table stowage compartment in front seat armrest 4 Remove rubbish from the luggage bins 5 Left behind personal belongings to be stored (later handed out / sent to passengers) 6 Check and add necessary items to the seat pockets 7 Clean the seat pockets from big and small waste 8 Clean seats from dust and crumbs with damp cloth, clean seat covers 9 Put the seatbelts accurately on seats 10 Clean the chewing gum dirt from seats, floor etc. Clean out all dirty places 11 Replace the headrests. Leave sufficient amount of headrests for return flight 12 Clean curtains 13 Put pillows and blankets in special packing. If there is a need put additional pillow cases 14 Clean the seat frames 15 Clean the windows and sun-caps 16 Clean cabin attendant`s seats 17 Clean the compartment with rag. And cleaning polish 18 Clean the side sidewalls (especially in the bottom, air vent lattice (F50), overhead panels, passenger service unit`s light, hostess call button and fresh air valve 19 Clean the cabin sidewalls if there are dirty spots 20 Vacuum clean the floor carpet

126 6 AIRCRAFT SERVICES Page: Services, continued Nr Services Cabin Cleaning, continued 21 Clean floor carpet 22 Vacuum clean and wipe off the dust with a wet rag on the front and back cabin walls 23 Clean folding tables 24 Clean forward and rear PA microphone 25 Clean emergency lights strips on the floor 26 Clean curtains (Business Class and Crew Rest Area) 27 Clean passenger entrance door carpet (Winter season only) Flight Deck Cleaning 28 Remove rubbish from floor 29 Remove rubbish from ashtrays 30 Remove loose dirt from seats backrests using vacuum cleaner 31 Clean the seat rests 32 Clean the side panels including the tables 33 Vacuum clean the floor 34 Clean the pedals 35 Clean the door and sidewalls in the cockpit entrance 36 Wash the floor Galley Cleaning 37 Remove rubbish and food residuals from the compartments, waste containers and shelves 38 Replace the waste bags 39 Clean the floor 40 Clean the compartments and shelves 41 Clean the ovens 42 Clean the sink and the surrounding area 43 Clean the wall panels and the ceiling panels 44 Clean and wash the floor under the trolleys 45 Clean and wash the waste containers (in and outside) and waste niches Toilet Cleaning 46 Replace the waste bags 47 Fill up with toilet equipment (paper, soap etc.) 48 Clean the toilet seat and bowl 49 Clean the sink and the tap. Odorant treatment 50 Clean the mirror and shelves 51 Clean and wash the floor 52 Clean the wall panels and the ceiling panels Cargo Compartment Cleaning 53 Remove all loose dirt using a brush and/or a vacuum cleaner (Forward and Aft compartments) 54 Wash the floor

127 6 AIRCRAFT SERVICES Page: Additional Cleaning Services Introduction Additional Cleaning Services as specified below can be performed in stations in accordance with agreements. Services Table below shows possible additional services: No. Services 1 Dezinsection Note: Dezinsection shall be performed in Base Station as per schedule, once per 8 (eight) weeks. 2 Desinfection 4 Chemical Seat Cleaning/ per seat 5 Cleaning Cargo Compartment / Deep Cleaning

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129 6 AIRCRAFT SERVICES Page: Date: AIRCRAFT TOWING AND PUSH-BACK General Aircraft Towing and Push-Back Procedures are described in Aircraft Handling General. References: See AHG Chapter 7.5 Pushback. See AHG Chapter 7.6 Towing. List of qualified towbarless towing vehicles Manufacturers and models below have been qualified and approved by Bombardier CSeries operations. CSeries Models TLTV Manufacturer Qualified TLTV Models Goldhofer AST -2 AST -3 JBT EXP160/PTS-3R EXP310 TLD TPX-200-MT TPX-200-MTS TPX-200-MTX Kalmar TBL 050 TBL 180 TBL 190 CS100 & CS300 TLB 180 Douglas TLB 280 mk4 TLB 280 mk5 AP8950SDB-AL-200, with CSeries specialized tow adapter AP8925SDB-AL/HS-200, Lektro with CSeries specialized tow adapter Note: Towing of the CS100 and CS300 Aircraft without a CSeries Pawl Adaptor is not allowed NOTE: Listed towbarless vehicles are permitted to be used on CSeries aircrafts only once they have been enabled. By enabling, it means contacting these manufacturers and installing a placard on the tractor specifying the type model.

130 6 AIRCRAFT SERVICES Page: Electrical/towing service panel and towing control box Towbarless only and parking break switches on the electrical/towing panel are provided to enable towing of the aircraft without entering the flight deck. It can be used only when towing without engineer or captain in the cockpit is confirmed/approved by the Carrier. Aircraft must be completely power loss. Nosewheel steering system is disengaged from flight deck. There is no separate indication on the panels and verbal confirmation from flight deck crew must be received before connecting towbar or towbarless tractor. Green tow(ing) light on electrical/towing panel and towing control box indicate that both - nose wheel steering and parking break are deactivated and aircraft is ready for towing/pushback.

131 6 AIRCRAFT SERVICES Page: HIGH PRESSURE GROUND CONNECTIONS Location of the service panel The ground service panel is located on the lower fuselage in the center section. Technical specifications Bleed pressure range: [30 to 45 PSIG (Max)] or [2.07 to 3.10 bar (Max)] Bleed temperature range: [170 C to 232 C Max] Airflow range: 100 lb/min to 140 lb/min Fitting dimension: 7.62 cm Requirements Requirements Conditions Pressure Airflow - time allowed during start (to starter cutout) is 90 seconds Engine starting - time to idle on ground is 45 seconds minimum - no bleed air extraction is permitted during start sequence Inlet pressure 45 PSIG 150 lb/min; (68,04 kg/min)

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133 7 AIRCRAFT INFORMATION Page: AIRCRAFT INFORMATION AIRCRAFT DIMENSIONS DOOR DIMENSIONS Location of Passenger entry, Emergency doors, Service doors and cargo compartments FORWARD passenger door opening and clearances FORWARD service door opening and clearances AFT passenger door opening and clearances AFT service door opening and clearances ENGINE HAZARD AREAS AIRCRAFT TOUCH AND NO-TOUCH ZONES Composite materials Diagram of composite materials on CS300 aircraft Aircraft Door stay-out Zones and Clearance 7.4-3

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135 7 AIRCRAFT INFORMATION Page: AIRCRAFT DIMENSIONS The diagram below shows the dimensions of CS300 aircraft:

136 7 AIRCRAFT INFORMATION Page: AIRCRAFT DIMENSIONS, continued

137 7 AIRCRAFT INFORMATION Page: DOOR DIMENSIONS Location of Passenger entry, Emergency doors, Service doors and cargo compartments

138 7 AIRCRAFT INFORMATION Page: GROUND SERVICING CONNECTIONS

139 7 AIRCRAFT INFORMATION Page: FORWARD passenger door opening and clearances

140 7 AIRCRAFT INFORMATION Page: FORWARD service door opening and clearances

141 7 AIRCRAFT INFORMATION Page: AFT passenger door opening and clearances

142 7 AIRCRAFT INFORMATION Page: AFT service door opening and clearances

143 7 AIRCRAFT INFORMATION Page: ENGINE HAZARD AREAS Description The engine hazard areas are the areas within which special attention must be paid during operation of the aircraft engines. General It is dangerous to work around the engines while they are in operation. If ramp surface are slippery, additional precautions such as cleaning the ramp will be necessary to provide personal safety. Ground personal must stand clear of these hazard zones and maintain communication with flight deck personnel during engine running. Note: Engine noise can cause temporary and permanent loss of the ability to hear. Always wear ear protection when you are near an engine in operation. Description of the engine hazard areas

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145 7 AIRCRAFT INFORMATION Page: AIRCRAFT TOUCH AND NO-TOUCH ZONES Composite materials CSeries aircrafts are partly made out of composite materials. Composite structures are sensitive to damage caused by the hails, the bird strikes and the ground vehicles. Damages on the external aircraft surface doesn t show all possible internal surface damages. Any GSE contact with composite areas must be immediately reported to the flight crew. Note: The damage on the composite structures is not as evident as damage on the metal structure. HOW COMPOSITES REACT DIFFERENTLY THAN METALS Metals are more flexible than composites Impact to metal skin may create a visible damage It is easy to assess the damage with simple measuring tools Composite are stiffer and do not yield to impacts like metals do Impact to composite skin may or may not create a visible damage Impact to composite may cause damage to underlying structure and delamination of plies. DENT DAMAGE COMPOSITE VS METALLIC Composite Dent Barely visible or not visible from external surface Requires non-destructive inspection to assess width, length and depth Metallic Dent Visible Can be measured with simple tools

146 7 AIRCRAFT INFORMATION Page: Diagram of composite materials on CS300 aircraft

147 7 AIRCRAFT INFORMATION Page: Aircraft Door stay-out Zones and Clearance FWD Passenger door

148 7 AIRCRAFT INFORMATION Page: AFT passenger door

149 7 AIRCRAFT INFORMATION Page: FWD service door

150 7 AIRCRAFT INFORMATION Page: AFT service door

151 7 AIRCRAFT INFORMATION Page: FWD and AFT Cargo compartments

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153 8 MISCELLANEOUS Page: PRE-DEPARTURE CHECK Numbering of engines START-UP PROCEDURE Start-up Procedure without Push-Back, using Ground Power Unit (GPU) and Airstarter (ASU) Start-up procedure without Push-Back, using Auxiliary Power Unit (APU) Start-up Procedure with Push-Back, using Auxiliary Power Unit (APU) Start-up Procedure with Push-Back, using Ground Power Unit (GPU) and Airstarter (ASU) STOP PROCEDURE Arrival Check Position for the stop procedure Numbering of engines STOP PROCEDURE MARSHALLING CODES Useful marshalling codes 8.4-1

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155 8 MISCELLANEOUS Page: PRE-DEPARTURE CHECK Departure Check After all maintenance, servicing and loading is completed, and as close to Block off time as possible, Check according to the diagram and description below:

156 8 MISCELLANEOUS Page: Description 1. Tires. 2. Ground lock pins removed. 3. Nose Oleo Extension. 4. Chrome is visible on front landing-gear shock strut. 5. Forward Service Door is closed and not damaged. 6. Forward cargo door is closed and not damaged. 7. Fuel Panel Service door is closed and not damaged Forward part of Engine inlet is free from foreign objects, engine nacelles are not damaged, no leakage exists. Forward and Aft part of the wing and flight-control surfaces are not damaged. 10. Flaps are not damaged. 11. Ground Lock pins are removed. 12. Tires. 13. Main Oleo Extension. 14. Aft cargo door closed and not damaged. 15. Aft Service Door is closed and not damaged Waste Service door is closed, latched and not damaged. No obvious leaks exist. Water Service door is closed, latched and not damaged. No obvious leaks exist. 18. Aft Passenger Door is closed and not damaged Forward and Aft part of the wing and flight-control surfaces are not damaged Forward part of Engine inlet is free from foreign objects, engine nacelles are not damaged, no leakage exists. 21. Low pressure connection door is closed, latched and not damaged 22. High pressure connection door is closed, latched and not damaged 23. Forward Passenger Door is closed and not damaged. 24. External power door is closed, latched and not damaged. If GPU is used during start-up, check the door, after GPU is removed. 25. Visually general aircraft condition for external damage.

157 8 MISCELLANEOUS Page: Establish the inter-phone communication between ground and cockpit. 27. Note: Verbally report to Commander Departure Check performed. Report any check findings. Any reported check findings shall be confirmed by read back to Commander. On flights where the De/Anti-Icing treatment is performed verbally communicate the De/Anti-Icing Release Statement, providing the correct anti-icing code to Commander (Fluid type/concentration and start time for the final anti-icing step) Numbering of engines This diagram shows the numbering of engines:

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159 8 MISCELLANEOUS Page: START-UP PROCEDURE Start-up Procedure without Push-Back, using Ground Power Unit (GPU) and Airstarter (ASU) Important: Should any situation arise during the start-up procedure, that constitutes a danger to the aircraft, give the sign to break off the start-up procedure. Step Action Diagram Note: 3. Note: 4. Note: Extend arm with wand forward of body at shoulder level, move hand and wand to top of left shoulder and draw wand to top of right shoulder in a slicing motion across throat until you are sure that the Commander has observed and understood the signal. See/Perform Departure Check above. Before commencing start-up of engines the wheel chocks must be placed only on the front landing gear. Wait for the Commander s sign that he/she wants to commence start-up of engine no.1 By commencing manual start-up procedure the Commander clearly shows one pointed finger). Use Ground-To-Cockpit Communication to start up engine Nr.1. In case of interphone communication failure or interruption use manual start-up procedure described below: Show the Commander that start-up of engine no.1 can take place: Raise right arm to head level with wand pointing up and start a circular motion with hand, at the same time with the left arm raised above head clearly showing one pointed finger to identify which engine is to be started.

160 8 MISCELLANEOUS Page: Step Action Diagram Note: 9. Note: Wait for the Commander to give the signal to disconnect the ground power unit and airstarter when engine no.1 is properly running. (The Commander clearly moves the right hand downward from the lifted left hand.) Give the sign on to the person who disconnects the power unit and airstarter: Hold arms fully extended above head with finger tips of right hand touching the open horizontal palm of the left hand (forming a T ), then move right hand away from the left. Do not disconnect power until authorized by the flight crew. At night, illuminated wands can also be used to open the T above the head. Wait until the ground power unit and airstarter has been disconnected and removed. Wait for the Commander s sign that he/she wants to commence start-up of engine no.2 By commencing manual start-up procedure the Commander clearly shows two pointed fingers. Use Ground-To-Cockpit Communication to start up engine Nr.2. In case of interphone communication failure or interruption use manual start-up procedure described below: Commence start-up by giving the Commander sign that start of engine no.2 can take place: Raise right arm to head level with wand pointing up and start a circular motion with hand, at the same time with the left arm raised above head clearly showing two pointed fingers to identify which engine is to be started.

161 8 MISCELLANEOUS Page: Step Action Diagram Give sign to the Commander and get approval to remove the wheel chocks when both engines are running: With arms and wands fully extended above head, move wands outward in a jabbing motion. Do not remove chocks until authorized by the flight crew. Check that all personnel and material have been removed from area around the aircraft and that no other obstacles are visible. Give the all clear sign ( thumb up ) to the Commander: Raise right arm to head level with wand pointing up or display hand with thumbs up, left arm remains at side by knee. NOTE: This signal is also used as a technical/servicing communication signal. 13. Observe the aircraft until taxiing has commenced.

162 8 MISCELLANEOUS Page: Start-up procedure without Push-Back, using Auxiliary Power Unit (APU) Important: Should any situation arise during the start-up procedure, that constitutes a danger to the aircraft, give the sign to break off the start-up procedure. Step Action Diagram 1. Extend arm with wand forward of body at shoulder level, move hand and wand to top of left shoulder and draw wand to top of right shoulder in a slicing motion across throat until you are sure that the Commander has observed and understood the signal. 2. Note: 3. Note: 4. Note: See/Perform Departure Check above. Before commencing start-up of engines the wheel chocks must be placed only on the front landing gear. Wait for the Commander s sign that he/she wants to commence start-up of engine no.2 By commencing manual start-up procedure the Commander clearly shows two pointed fingers). Use Ground-To-Cockpit Communication to start up engine Nr.2. In case of interphone communication failure or interruption use manual start-up procedure described below: Show the Commander that start-up of engine no.2 can take place: Raise right arm to head level with wand pointing up and start a circular motion with hand, at the same time with the left arm raised above head clearly showing two pointed fingers to identify which engine is to be started.

163 8 MISCELLANEOUS Page: Step Action Diagram 5. Note: 6. Note: Wait for the Commander s sign that he/she wants to commence start-up of engine no.1 By commencing manual start-up procedure the Commander clearly shows one pointed finger. Use Ground-To-Cockpit Communication to start up engine Nr.1. In case of interphone communication failure or interruption use manual start-up procedure described below: Commence start-up by giving the Commander sign that start of engine no.1 can take place: Raise right arm to head level with wand pointing up and start a circular motion with hand, at the same time with the left arm raised above head clearly showing one pointed finger to identify which engine is to be started. Give sign to the Commander and get approval to remove the wheel chocks when both engines are running: With arms and wands fully extended above head, move wands outward in a jabbing motion. Do not remove chocks until authorised by the flight crew. Check that all personnel and material have been removed from area around the aircraft and that no other obstacles are visible. Give the all clear sign ( thumb up ) to the Commander: 9. Raise right arm to head level with wand pointing up or display hand with thumbs up, left arm remains at side by knee. NOTE: This signal is also used as a technical/servicing communication signal. 10. Observe the aircraft until taxiing has commenced.

164 8 MISCELLANEOUS Page: Start-up Procedure with Push-Back, using Auxiliary Power Unit (APU) Important: Should any situation arise during the start-up procedure, that constitutes a danger to the aircraft, give the sign to break off the start-up procedure. Step Action Diagram 1. Extend arm with wand forward of body at shoulder level, move hand and wand to top of left shoulder and draw wand to top of right shoulder in a slicing motion across throat until you are sure that the Commander has observed and understood the signal. 2. Carry out a briefing to ensure: That wing and tail walkers are used when needed and that they get instructions regarding their position and the method for warning of collisions. Which way the aircraft shall be turned. 3. Ensure that the tow-bar is in operational condition. 4. See/Perform Departure Check above. 5. Attach the tow-bar to the aircraft. 6. Attach the tow-bar to the Pushback device. 7. Engage the pushback device s breaks. 8. Remove the wheel chocks Wait for the Commander to give the signal that the brakes have been released and that pushback can be started. (The Commander clearly shows hand with fist clenched and extends the fingers.) Check that all personnel and material have been removed from area around the aircraft and that no other obstacles are visible. Give sign to the pushback device driver for him/her to release the push-back device s brakes: Raise hand just above shoulder height with hand closed in a fist. Ensuring eye contact with the flight crew, open palm. Do not move until receipt of thumbs up acknowledgment from the flight crew.

165 8 MISCELLANEOUS Page: Step Action Diagram 12. Commence pushback of the aircraft to the taxiingposition and finish by centering the aircraft s nose wheel. (The pushback device may reverse to achieve this.) 13. Engage the Pushback device s brakes Give sign to the Commander that the push-back device s brakes have been engaged: Raise hand just above shoulder height with open palm. Ensuring eye contact with the flight crew, close hand into a fist. Do not move until receipt of thumbs up acknowledgment from the flight crew. Wait for the Commander to give the signal that the brakes have been engaged. (The Commander clearly shows hand with extended fingers and clenches the fist.) 16. Give sign to the push-back device driver to release the brakes (in order to release the tension between the aircraft and the push-back device): Raise hand just above shoulder height with hand closed in a fist. Ensuring eye contact with the flight crew, open palm. Do not move until receipt of thumbs up acknowledgment from the flight crew. 17. Disconnect the tow-bar from the pushback device Note: Move the pushback device a couple of meters away from the aircraft. Disconnect the tow-bar from the aircraft and reconnect it to the pushback device. Move the pushback device to a position outside the aircraft s turning radius. Wait for the Commander s sign that he/she wants to commence start-up of engine no.2 By commencing manual start-up procedure the Commander clearly shows two pointed fingers).

166 8 MISCELLANEOUS Page: Step Action Diagram 22. Note: 23. Note: 24. Note: 25. Use Ground-To-Cockpit Communication to start up engine Nr.2. In case of interphone communication failure or interruption use manual start-up procedure described below: Show the Commander that start-up of engine no.2 can take place: Raise right arm to head level with wand pointing up and start a circular motion with hand, at the same time with the left arm raised above head clearly showing two pointed fingers to identify which engine is to be started. Wait for the Commander s sign that he/she wants to commence start-up of engine no.1 By commencing manual start-up procedure the Commander clearly shows one pointed finger. Use Ground-To-Cockpit Communication to start up engine Nr.1. In case of interphone communication failure or interruption use manual start-up procedure described below: Commence start-up by giving the Commander sign that start of engine no.1 can take place: Raise right arm to head level with wand pointing up and start a circular motion with hand, at the same time with the left arm raised above head clearly showing one pointed finger to identify which engine is to be started. Give the all clear sign ( thumb up ) to the Commander: Raise right arm to head level with wand pointing up or display hand with thumbs up, left arm remains at side by knee. NOTE: This signal is also used as a technical/servicing communication signal. 26. Observe the aircraft until taxiing has commenced.

167 8 MISCELLANEOUS Page: Start-up Procedure with Push-Back, using Ground Power Unit (GPU) and Airstarter (ASU) Important: Should any situation arise during the start-up procedure, that constitutes a danger to the aircraft, give the sign to break off the start-up procedure. Step Action Diagram 1. Extend arm with wand forward of body at shoulder level, move hand and wand to top of left shoulder and draw wand to top of right shoulder in a slicing motion across throat until you are sure that the Commander has observed and understood the signal Carry out a briefing to ensure: That wing and tail walkers are used when needed and that they get instructions regarding their position and the method for warning of collisions. Which way the aircraft shall be turned. Ensure that the tow-bar is in operational condition. 4. See/Perform Departure Check above. 5. Attach the tow-bar to the aircraft. 6. Attach the tow-bar to the Pushback device. 7. Engage the pushback device s breaks. 8. Remove the wheel chocks. 9. Note: Wait for the Commander s sign that he/she wants to commence start-up of engine no.1 By commencing manual start-up procedure the Commander clearly shows one pointed finger.

168 8 MISCELLANEOUS Page: Step Action Diagram 10 Note: Use Ground-To-Cockpit Communication to start up engine Nr.1. In case of interphone communication failure or interruption use manual start-up procedure described below: Commence start-up by giving the Commander sign that start of engine no.1 can take place: Raise right arm to head level with wand pointing up and start a circular motion with hand, at the same time with the left arm raised above head clearly showing one pointed finger to identify which engine is to be started. Wait for the Commander to give the signal to disconnect the ground power unit and airstarter when engine no.1 is properly running. (The Commander clearly moves the right hand downward from the lifted left hand.) Give the sign on to the person who disconnects the power unit and airstarter: Hold arms fully extended above head with finger tips of right hand touching the open horizontal palm of the left hand (forming a T ), then move right hand away from the left. Do not disconnect power until authorised by the flight crew. At night, illuminated wands can also be used to open the T above the head. Wait until the ground power unit and been disconnected and removed. Wait for the Commander to give the signal that the brakes have been released and that pushback can be started, when engine no.1 is properly running. (The Commander clearly shows hand with fist clenched and extends the fingers.)

169 8 MISCELLANEOUS Page: Step Action Diagram Check that all personnel and material have been removed from area around the aircraft and that no other obstacles are visible. Give sign to the pushback device driver for him/her to release the push-back device s brakes: Raise hand just above shoulder height with hand closed in a fist. Ensuring eye contact with the flight crew, open palm. Do not move until receipt of thumbs up acknowledgment from the flight crew. Commence pushback of the aircraft to the taxiing position and finish by centering the aircraft s nose wheel. (The pushback device may reverse to achieve this.) 18. Engage the Pushback device s brakes Give sign to the Commander that the push-back device s brakes have been engaged: Raise hand just above shoulder height with open palm. Ensuring eye contact with the flight crew, close hand into a fist. Do not move until receipt thumbs up acknowledgment from the flight crew. Wait for the Commander to give the signal that the brakes have been engaged. (The Commander clearly shows hand with extended fingers and clenches the fist.) 21. Give sign to the push-back device driver to release the brakes (in order to release the tension between the aircraft and the push-back device): Raise hand just above shoulder height with hand closed in a fist. Ensuring eye contact with the flight crew, open palm. Do not move until receipt of thumbs up acknowledgment from the flight crew. 22. Disconnect the tow-bar from the pushback device. 23. Move the pushback device a couple of meters away from the aircraft.

170 8 MISCELLANEOUS Page: Step Action Diagram Note: 27. Note: 28. Disconnect the tow-bar from the aircraft and reconnect it to the pushback device. Move the pushback device to a position outside the aircraft s turning radius. Wait for the Commander s sign that he/she wants to commence start-up of engine no.2 By commencing manual start-up procedure the Commander clearly shows two pointed fingers. Use Ground-To-Cockpit Communication to start up engine Nr.2. In case of interphone communication failure or interruption use manual start-up procedure described below: Commence start-up by giving the Commander sign that start of engine no.2 can take place: Raise right arm to head level with wand pointing up and start a circular motion with hand, at the same time with the left arm raised above head clearly showing two pointed Give the all clear sign ( thumb up ) to the Commander: Raise right arm to head level with wand pointing up or display hand with thumbs up, left arm remains at side by knee. NOTE: This signal is also used as a technical/servicing communication signal. 29. Observe the aircraft until taxiing has commenced.

171 8 MISCELLANEOUS Page: STOP PROCEDURE Arrival Check Before the aircraft has arrived to its arrival stand CHECK THAT: 1. All personnel and equipment not required for the arrival procedure must be cleared off of the restricted areas. 2. Stairways, ladders, loading platforms, catering lifts, etc. must be placed so that the fuselage and doors always are kept clear in case of settling of the aircraft. The parking stand shall also be checked for foreign objects, which could cause engine ingestion or tire damage. Note that on icy or slippery tarmacs the aircraft may skid and loose equipment might be brought into motion by propeller or jet blast Position for the stop procedure The person performing the stop procedure shall stand in front of the aircraft in such a position that the Commander clearly can see him/her Numbering of engines This diagram shows the numbering of engines:

172 8 MISCELLANEOUS Page: STOP PROCEDURE Follow this procedure to perform stop of the CS300 aircraft: Step Action Diagram 1 See Arrival Check above Give signal to the Commander to normal stop when aircraft has reached its parking stand: Fully extend arms and wands at a 90/ angle to the sides and slowly move to above the head until wands cross. Wait until all engines have stopped properly. Note: Please take into account that you can be sure that Jet Engine does not work only if you can clearly see that Spinner is not moving. Give the signal to insert the chocks: With arms and wands fully extended above head, move wands inward in a jabbing motion until the wands touch. Ensure an acknowledgment is received from the flight crew. 5 Give the signal to connect the power unit: Move the right hand up towards the lifted left hand. Hold arms fully extended above head, open left hand horizontally and move finger tips of right hand into and touch the open palm of left hand (forming a T ). NOTE: At night, illuminated wands can also be used to form the T above the head.

173 8 MISCELLANEOUS Page: MARSHALLING CODES Useful marshalling codes Code Action Diagram Normal stop Fully extend arms and wands at a 90 angle to the sides and slowly move to above the head until wands cross. NOTE: The rapidity of the movement should be related to the urgency of the stop, i.e. the faster the movement, the quicker the stop.) Emergency stop Abruptly extend arms and wands to top of head, crossing wands. Set brakes Raise hand just above shoulder height with open palm. Ensuring eye contact with the flight crew, close hand into a fist. Do not move until receipt of thumbs up acknowledgment from the flight crew. Release brakes Move back Raise hand just above shoulder height with hand closed in a fist. Ensuring eye contact with the flight crew, open palm. Do not move until receipt of thumbs up acknowledgment from the flight crew. With the arms in front of the body at waist height, rotate the arms in a forward motion. NOTE: To stop the rearward movement, use Signals Normal stop or Emergency stop Reference: AHG Chapter 2.2 and OM-A 12.13