AAA MINNEAPOLIS MEMBER BENEFITS & SERVICES

Transcription

1 AAA MINNEAPOLIS MEMBER BENEFITS & SERVICES Your guide to AAA benefits & services.

2 WELCOME TO AAA MINNEAPOLIS Dear AAA Member, Thank you for joining AAA Minneapolis. We are thrilled to have you as a AAA member. You have joined an organization of more than 52 million motorists across North America - and more than 190,000 right here in Hennepin County - who recognize the value and convenience of AAA membership. As a member of AAA, you are now entitled to a variety of personalized protection and value-driven benefits and services that no other organization can match. You should know that the AAA Minneapolis membership card you carry is your "passport" to service throughout the United States and Canada - and beyond. Reciprocal services are offered to AAA members in nearly 100 nations overseas. However, your AAA Minneapolis membership is with a Club that is locally managed and operated by a staff of nearly 200 in six local offices and a 13-member Board of Directors, comprised of local business and civic leaders. This MEMBER BENEFITS & SERVICES GUIDE outlines your membership benefits. Since it does not cover every detail, we encourage you to call us whenever you need further information. Start here to learn how you can benefit by using your membership privileges immediately, and... WELCOME ABOARD! Sincerely, Steve Frank President & CEO AAA Minneapolis 1

3 TAKE ADVANTAGE OF ALL YOUR AAA BENEFITS! TABLE OF CONTENTS MEMBERSHIP OPTIONS DATA PRIVACY POLICY EMERGENCY ROAD SERVICE AUTOMOTIVE BENEFITS AND SERVICES AUTO TRAVEL BENEFITS AND SERVICES TRAVEL AGENCY MEMBER VALUE PROGRAMS TRAVEL STORE INSURANCE AGENCY LEGAL SERVICES FINANCIAL SERVICES MORE BENEFITS YOU CAN COUNT ON PUBLIC AND GOVERNMENT RELATIONS DRIVER EDUCATION SERVICES INDEX OFFICE DIRECTORY AND PHONE NUMBERS......BACK COVER YOUR MEMBERSHIP CARD Carry your membership card with you at all times. You must have your membership card or dues receipt to get AAA service. Additional picture identification may be required when receiving Emergency Road Service. The card is valid only for the person whose name is printed on the face of the card. IMPORTANT: Benefits, programs, and services are subject to change, and have specified limitations. The Club publication, Home & Away, is where you will be informed of changes and new services. AAA Minneapolis is affiliated with all auto clubs making up AAA and the Canadian Automobile Association (CAA). AAA Minneapolis membership is recognized and accepted in 100 countries around the world. 2

4 MEMBERSHIP OPTIONS ABOUT YOUR MEMBERSHIP Your AAA card is issued for your personal use. It entitles you to service at any AAA office in the United States or Canada. Many services also are available by phone or via the Internet. Your card is your key to Emergency Road Service - whether you're a driver or passenger in any eligible vehicle. TYPES OF MEMBERSHIP PRIMARY: The Primary member is the first person in the household to join AAA. Basic membership includes Emergency Road Service protection and all other AAA services, products, and benefits. ASSOCIATE: Available at substantially reduced rates to a spouse or partner, and to dependents or extended family members residing in the same household as the Primary member. Associate members receive the same services and benefits as the Primary member, including Emergency Road Service. Individuals eligible for Associate memberships are the spouse or partner of the Primary member; dependent children, age 16-25, who reside in the household or who are away at school; or extended family members who reside in the same household. AAA PLUS: An optional, expanded benefit package that increases the AAA Basic membership coverage. Benefits include extended towing, increased locksmith service, extended extricating/winching service, increased trip interruption protection, free passport photos, and increased flight insurance. To be eligible for AAA Plus benefits, members must have paid the fee for AAA Plus and must be carrying valid membership cards clearly identifying them as AAA Plus members. AAA PREMIER: An optional, expanded benefit package that increases the AAA Plus membership coverage. Expanded benefits include one additional service call, one 200-mile tow, increased trip interruption protection, free passport photos, home lockout service, complimentary transportation, and one-day car rental resulting from vehicle breakdown. To be eligible for AAA Premier benefits, members must have paid the fee for AAA Premier and must be carrying valid membership cards clearly identifying them as Premier members. 3

5 AAA PLUS RV AND AAA PREMIER RV: An optional benefit for AAA Plus and AAA Premier members, which extends Plus and Premier coverage to the member's motor home, pickup with camper, travel trailer, camping trailer, and motorcycle. Member's trailers for motorcycles, snowmobiles, and boats are also covered. RV benefits may be added at any time. (RV coverage is an expansion of Plus and Premier benefits. Members not currently carrying Plus and Premier must purchase that coverage in addition to the Plus RV and Premier RV.) Expanded Emergency Road Service benefits of AAA Plus, AAA Premier, AAA Plus RV, and AAA Premier RV are printed in each relevant section of this handbook. MEMBERSHIP RENEWAL You will receive an itemized dues statement prior to your annual membership expiration date. Your AAA membership will be cancelled if renewal dues are not received within [60] days past your membership expiration date (the Renewal Period ). Your AAA membership services will continue during the Renewal Period. If you renew your membership within the Renewal Period, you will be billed (or not reimbursed) for the AAA services you receive during the Renewal Period. After the Renewal Period, your cancelled membership may be subject to a $15 reinstatement fee and your membership year will commence on the date the membership is renewed. Dues, once paid, are not refundable during a membership year, as they are allocated to the various costs of providing our services and benefits. By renewing your AAA membership, you agree to the terms and conditions of membership stated in the current Member Benefits & Services Guide. AUTOMATIC RENEWAL To make renewal more convenient and to avoid the possibility of a lapse in membership coverage, you may choose to have your membership automatically renewed each year. Automatic renewal is a service provided for VISA, MasterCard, American Express, and Discover cardholders. This option eliminates the inconvenience of check writing, postage costs, and check fees. For information, call (952) or sign up online at under Membership. SERVICE IS FOR MEMBERS ONLY The AAA membership card covers only the individual named on the card. Use of the card by a non-member to obtain AAA services will result in termination of the membership. Additional personal identification may be requested when Emergency Road Service or other Club services are requested. 4

6 DATA PRIVACY POLICY WHAT YOU SHOULD KNOW. We recognize our obligation to keep information about you secure and confidential. It's important for you to know that we do not share member information or non-member client information with marketers outside of AAA Minneapolis, our business lines, or our preferred vendors that deliver you savings. WHAT THIS STATEMENT COVERS. This policy covers member and non-member client information, which includes personal information about a member or a non-member client's current or former relationship with AAA Minneapolis. MAKING THE SECURITY OF INFORMATION A PRIORITY. Keeping member and non-member client information secure is one of our most important responsibilities. We value your trust and handle information about you with care. COLLECTING INFORMATION. We collect and use various types of information to service your requests, save you time and money, and better understand your needs. MANAGING INFORMATION FOR YOUR CONVENIENCE. The information we use helps us bring you valuable services and savings, as well as peace of mind when you travel. We limit who receives member and non-member client information and what type of information is shared within the Club, our business lines, and our preferred vendors. SHARING INFORMATION WITH COMPANIES THAT HELP US DELIVER SERVICES TO YOU. We may share member and non-member client information with companies that work with us to provide you products and services. We share the information in order to provide you a good customer experience. DISCLOSING INFORMATION IN OTHER SITUATIONS. We also may disclose member and non-member client information when required by law. Such disclosures may include those in connection with a subpoena or similar legal process, or a fraud investigation. HONORING YOUR PREFERENCES. You have choices when it comes to learning about new offers and services from AAA Minneapolis. You can choose not to receive savings opportunities and marketing offers by mail, phone, and/or from us or from our preferred vendors. 5

7 TO TELL US YOUR PREFERENCES, YOU MAY: Call: (952) Write to: AAA Minneapolis 5400 Auto Club Way Minneapolis, MN (Please do not include sensitive personal information) Please provide your full name and street address, member number, telephone number, and address, along with your preferences for no mail, no phone, and/or no . Please note that it may take six to eight weeks to make your request fully effective. You will continue to be contacted as necessary to service your membership, receive the AAA Home & Away Magazine, and receive marketing materials in your renewal statement. NOTE: Write us to request a copy of the complete policy. EMERGENCY ROAD SERVICE Your AAA Minneapolis membership card carries with it the protection of 24-hour Emergency Road Service (ERS), backed by a fleet of service vehicles in the Twin Cities and throughout the nation. WHAT IS EMERGENCY ROAD SERVICE? As one of more than 50 million members, you have access to the vast resources of the world's largest auto club. More than 13,000 Emergency Road Service facilities throughout the country are ready to serve you. ERS is exactly what the name implies - an emergency service rendered by official ERS centers who are under contract with AAA. It is not a substitute for maintenance or repair. Rather, this valuable service is designed to help you, our members, through any unexpected problems you may have with the vehicle in which you are driving or riding. ERS is available 24 hours a day to assist you if your vehicle becomes disabled, provided your vehicle can be safely reached from a normally traveled road or established thoroughfare. AAA will tow you to the responding ERS facility or to a destination of your choice, up to five (5) miles in any direction from the vehicle's point of disablement. We cannot guarantee, however, that all ERS facilities stock parts and are 6

8 equipped to service and repair all makes of automobiles, or that repairs can be made after business hours or on weekends. AAA PLUS / AAA PLUS RV / AAA PREMIER / AAA PREMIER RV Because several AAA Plus, AAA Premier, AAA Plus RV, and AAA Premier RV benefits expand upon those offered in the regular membership package, they are explained after each description of the basic ERS benefits in this handbook. AAA Plus, AAA Premier, AAA Plus RV, and AAA Premier RV coverages are effective upon receipt of your permanent upgraded membership card or 14 days from date of payment. NOTE: AAA Minneapolis reserves the right to amend service rules and regulations with notice in Home & Away Magazine, our Club's publication. WHO IS ELIGIBLE FOR EMERGENCY ROAD SERVICE? AAA members are entitled to service on any vehicle they may be driving or riding in as a passenger at the time of vehicle breakdown. Service follows the member, not the vehicle, including when the member is driving or riding in a rental car. Non-members are not eligible for service. AAA is a member-sponsored and supported organization. Please remember that members may not use their card to obtain service for a non-member. WHAT VEHICLES ARE ELIGIBLE FOR EMERGENCY ROAD SERVICE? ERS applies to four-wheel, motor-driven passenger, pleasure or recreational-type vehicles (vans, campers, and motor homes) provided services can be safely delivered. Altered vehicles are normally not covered for towing. Dual-wheel, unloaded pickup trucks are provided all services, except tire service. Dual-wheel campers and motor homes will be provided all services, except towing, extrication/recovery and tire service. Coverage for these services is available with AAA Plus RV and AAA Premier RV. Rented passenger vehicles and commercial vehicles are eligible for service, with the exception of taxi cabs and limousines. AAA Plus RV and AAA Premier RV extends service to travel trailers and motorcycles. Service for boat, motorcycle, and snowmobile trailers is provided under AAA Plus RV and AAA Premier RV within AAA Minneapolis service territory, and will be handled by reimbursement if service is unavailable outside of club territory. 7

9 SCOPE OF SERVICE This is your auto club! We have tried to design an ERS program that meets the emergency demands of AAA members. However, AAA cannot guarantee that service will always be available in all areas and under all circumstances. For example, severe weather may cause unavoidable delays and service limitations, even though all involved are doing their best. In such cases, service will be provided in order of priorities; servicing stranded members will be a top priority. We appreciate your patience and understanding during these emergencies. AAA will help members get assistance when special equipment is required, or for services not covered under the policies outlined here. If your vehicle cannot be made operable upon providing the services listed in this brochure, AAA will assist you in finding the nearest open repair facility. If a repair facility cannot be located, AAA will assist in obtaining lodging or alternative transportation. Charges for services that exceed the benefits listed will be at the prevailing hourly or mileage rate of the region where service is provided. Based on a survey of the membership, the AAA Minneapolis Board of Directors has established a policy that provides four (4) calls for each AAA Basic, AAA Plus, and AAA Plus RV member, and five (5) calls for each AAA Premier and AAA Premier RV member, during each membership year. Calls in excess of this limit will be processed, but on a cash-only basis, paid to the service driver. In fairness to the overall membership, service is to be used within reasonable limits. The Club reserves the right to cancel a membership if we believe there is an abuse of service, as determined by the Membership Services Committee. HOW DO YOU OBTAIN EMERGENCY ROAD SERVICE? In the Twin Cities metro area, when you're out of fuel, stuck, have a flat tire, in a car that won't start, need a tow, lose your keys, or lock them inside your vehicle, call our Emergency Road Service department 24-hours a day, at (952) Outside the Twin Cities metro area, call the 24-hour nationwide AAA Supernumber AAA-HELP - anywhere in the U.S. and in Canada, for assistance. This number also is printed on the back of your membership card. Be prepared to provide your membership number; expiration date; name; address; car s exact location; 8

10 nature of the problem; vehicle s year, make, model, and color; phone number from where you are calling; and desired tow destination. Have a pen or pencil and paper ready in case you must record specific information. After calling, return to or within sight of your vehicle. Insurance liability prohibits AAA to service unattended vehicles; illness or injury is an exception. Cancel your request immediately if you no longer require assistance. If you are unable to obtain assistance directly from AAA, call the nearest service station, pay for the service rendered, and submit the service receipt to your Club for reimbursement consideration. YOUR EMERGENCY ROAD SERVICE BENEFITS INCLUDE: BATTERY BOOST: An attempt will be made to start your vehicle using the service vehicle's auxiliary starting system. This is only a temporary remedy and your vehicle should be checked at a repair facility. See page 10 for information on the AAA Battery Service program. MECHANICAL FIRST AID: This includes minor adjustments at the point of disablement if parts, materials, or supplies are not needed to make the vehicle operate on its own. Note that the complexity of modern engines limits the extent of mechanical first aid that can be performed at the scene. LOCKOUT SERVICE: If your keys are locked inside the passenger compartment, service will be sent to gain entrance. If the vehicle key is lost, broken, or the service provider cannot gain entry, locksmith service is covered up to $75, or the reimbursement of a commercial locksmith up to $75. If no locksmith coverage is available, the towing benefit applies. AAA Plus, AAA Premier, AAA Plus RV, and AAA Premier RV provide added coverage or reimbursement for locksmith service, if such service is required to either gain access to the vehicle or make it operable. AAA Plus and AAA Plus RV coverage up to $125; AAA Premier and AAA Premier RV coverage up to $200. Extra keys are not covered. FUEL DELIVERY: An emergency supply of fuel will be delivered to the disabled vehicle, enabling the member to reach the nearest open service station. The member is responsible for the cost of the fuel at current prices. AAA Plus and AAA Premier provides at no extra cost a sufficient amount of fuel to reach the nearest service station. FLAT TIRE SERVICE: If your vehicle's spare tire is inflated and serviceable, it will be installed to replace a flat tire. 9

11 EXTRICATION/WINCHING: If your vehicle is stuck in a ditch, mud, or snow, it will be freed, provided it can be reached from a normally traveled road or established thoroughfare with a service vehicle's ordinary towline. If special equipment, more than one truck, or more than one person is required, the associated cost may be at the member's expense. AAA Plus, AAA Plus RV, AAA Premier, and AAA Premier RV extend basic coverage to include services by a second truck and operator for one hour at the scene of disablement. If the vehicle is unable to be operated after extrication, the extended towing benefit will apply. The use of any special equipment is covered under AAA Plus, AAA Premier, AAA Plus RV, and AAA Premier RV. TOWING: When the vehicle cannot be rendered driveable after attempting any of the emergency procedures provided, or when, in the service person's judgement, the vehicle cannot be placed in a safe driving condition, you may have it towed to the responding Emergency Roadside Assistance facility or up to five miles in any direction from the vehicle's point of disablement (as soon as a proper towing vehicle is available). NOTE: one tow per disablement. When streets are impassable or when conditions make towing dangerous, a temporary suspension of towing may occur. AAA Plus and AAA Plus RV provide for up to 100 miles of towing from point of disablement to the destination of your choice, at no charge. AAA Premier and AAA Premier RV provide one tow up to 200 miles from the point of disablement, as one of the five service calls per membership year; and up to 100 miles from the point of disablement on the remaining allowable calls. AAA BATTERY SERVICE AAA roadside service providers are able to replace faulty or failing batteries on-site, providing members with another peace-of-mind Emergency Road Service. Our AAA Battery Service technicians utilize state-of-the-art technology to accurately diagnose your battery-related problems at the roadside. Plus, if necessary, you can purchase a new battery at exclusive AAA member prices, complete with a battery freshness guarantee and a competitive, nationwide warranty. To request ERS, including AAA Battery Service, call (952) or AAA-HELP, or go online at 10

12 WHEN THE TRUCK ARRIVES Present your current AAA card and driver's license for identification, and sign one completed AAA road-service ticket before service is rendered. Members who are unable to present their membership card must be prepared to pay for the service provided and request reimbursement at contract rates from AAA Minneapolis. UPGRADING SERVICE Members can upgrade their present level of service to AAA Plus, AAA Plus RV, AAA Premier or AAA Premier RV anytime during their membership year. NOTE: AAA Plus, AAA Premier, AAA Plus RV, and AAA Premier RV coverages are effective upon receipt of your permanent upgraded membership card or 14 days from date of payment. COMPLAINTS AND LIABILITY All AAA Minneapolis ERS centers, and those approved through other AAA Clubs, have been carefully selected based on their business integrity and ability to provide prompt, courteous, and reliable ERS service and repairs. Your patronage of these service centers helps ensure that the quality of service through which AAA has built its reputation - one that goes back to continues. If service is unsatisfactory or if you question charges presented, make a full report to the AAA Minneapolis ERS Department. AAA will investigate and attempt to resolve your concerns. AAA ERS service centers are independent contractors and not agents of AAA Minneapolis. Therefore, AAA Minneapolis does not assume responsibility for any injuries to persons or property, including damage to a member's vehicle, as a result of Emergency Road Service. Damage complaints should, however, be reported to the ERS service center proprietor and to the AAA Minneapolis ERS Department. To request Emergency Roadside Assistance, including AAA Battery Service, call (952) , or AAA-HELP, or go online at 11

13 REIMBURSEMENTS If you are unable to obtain help from a AAA service center, you may call any nearby independent service facility. Pay for the service, obtain an itemized receipt with your name on the service facility's imprinted invoice, and apply for reimbursement within 30 days by sending: 1. The original receipt; 2. A completed refund application (available online at or a short note of explanation detailing the circumstances surrounding the use of a non-aaa facility; and 3. Your name, address, phone number and membership number to: AAA Minneapolis, ATTN: ERS Refunds, 5400 Auto Club Way, Minneapolis, MN The Club may adjust or deny reimbursement for service provided by individuals or companies not normally engaged in providing Emergency Road Service. AUTOMOTIVE BENEFITS AND SERVICES APPROVED AUTO REPAIR When you show your AAA membership card at any Approved Auto Repair (AAR) facility, before the repair work is completed, you receive the facility's promise to: Provide a maintenance inspection. Offer a written estimate. If the cost of repairs exceeds the estimate by 10 percent or more, you must authorize any additional work. Guarantee its work for 12 months or 12,000 miles. Make available replaced parts after repairs are complete, except parts which must be returned to the manufacturer under a warranty agreement or refund policy. Cooperate fully with AAA in the investigation or resolution of any dispute involving the repair facility and a AAA member. AAR facilities who participate in the Show Your Card & Save program provide members a 5% discount on repairs, up to $100 in savings. If you have questions about this valuable member benefit, or would like a listing of AAR facilities, call AAA at (952)

14 TRIP INTERRUPTION PROTECTION This valuable membership service provides financial help to any member whose vehicle is stolen, not driveable due to damage caused by a traffic accident, 100 miles or more away from home. Members may be reimbursed if they are driving or riding in the vehicle which becomes damaged at the time of the accident or collision. AAA Plus, AAA Plus RV, AAA Premier, or AAA Premier RV members also may receive reimbursement for expenses resulting from mechanical breakdown. Reimbursement is based on actual out-of-pocket expenses incurred, not including taxes, gratuities, fuel or alcohol, for a combination of meals and lodging or transportation: Local lodging and meals in the vicinity where your car is being repaired. Rental or replacement car to continue your trip. Remember, your AAA membership entitles you to special member discounts on Hertz car rentals. Commercial transportation (via common carrier licensed to carry passengers for hire) to your destination or home, whichever is closer. Receipts are required for all expenses. Basic members may be reimbursed up to $100 each with a maximum of $500 per family. AAA Plus/Plus RV members may be reimbursed up to $250 each with a maximum of $1,000 per family. AAA Premier/Premier RV members may be reimbursed up to $1,500 each. This service applies only to expenses personally incurred by the member within 72 hours following the accident/incident. Proof of payment(s) must be submitted. If expenses are shared by more than one member, each may submit his share of the cost for reimbursement, but totals may not exceed the gross amount actually incurred. No vehicle repair costs are covered. Theft expense reimbursement does not apply when the car is/was in custody of a non-member. No reimbursement will be made for certain unlawful cases, including driving while under the influence. To receive payment, request a claim form by calling (952) and submit it, along with a police report or repair bill, and itemized receipts. Your request must be received by our office within 30 days after the incident occurred. AAA Premier road trip cannot exceed 45 consecutive days and travel must include at least one overnight stay. 13

15 EMERGENCY REPAIR CHECK GUARANTEE AAA Minneapolis provides you with valuable peace of mind. If your car is disabled, we guarantee your personal check for up to $250 for emergency service or repairs at any AAA contract facility. A valid membership card and ID must be presented at the time of payment. LICENSE BUREAU Our convenient state-appointed license bureau, located only at our St. Louis Park location, provides quick and efficient service on all types of motor vehicle license transactions. We process driver's license renewals and duplicates, issue licenses for boats, snowmobiles, ATVs, and more. Open six days a week, our free parking, mail service, and our 24-hour drive-up window make our license service center the most convenient and flexible in the metro area. Call (952) for more information. AUTO TRAVEL BENEFITS AND SERVICES Place a trip routing order by phone, online or in person, and receive a TripTik package. Please allow six (6) business days before pick up at any of our six AAA offices in Hennepin County. Also, for your convenience, the headquarters drive-up window is open seven days a week, 24 hours a day, including holidays. You may also create your own TripTik Travel Planner online at You may order your TripTik by calling (952) , or going online at TRIPTIKS / TRIPTIK TRAVEL PLANNER : Efficient ways to deliver you to your destination. The traditional TripTik maps include mileage, and driving time. The TripTik Travel Planner includes overview narrative directions, mileage, driving time, and construction information. Both TripTiks are spiral bound for traveling convenience. ONLINE TRIPTIK TRAVEL PLANNER : Create your own customized online travel route with detailed maps and driving instructions, including things to see and do along the way. The TripTik Travel Planner combines ease of planning with integrated travel booking tools, including AAA-rated accommodations and Hertz car rentals. 14

16 AAA ROAD MAPS: Every AAA Minneapolis travel kit routing includes road maps that cover your entire route. These informative AAA-published national, regional, state, and city maps are published exclusively for AAA members. TOURBOOKS : Select AAA TourBooks are included with your membership, providing you with information on historic sites, scenic points of interest, tourist attractions, as well as hours and any admission charges. In addition, "AAA Approved" hotel, motel, and resort accommodations are described and rated. DIAMOND RATINGS To assure AAA members of quality lodging, all AAA-approved facilities are rigorously inspected at least once a year by a professional AAA field representative. These facilities are assigned a rating of one to five Diamonds. The higher the rating (the more Diamonds), the higher the degree to which basic AAA standards are exceeded. WEATHER AND ROAD CONDITION INFORMATION AAA is the only auto club that gives you daily reports on highway conditions, weather and detours. Information is revised daily during periods of winter storms, floods, highway reconstruction or bridge repairs. Call (952) for updates. DISCOUNTED LODGING RATES AAA Members save on hotel and lodging rates throughout the country and around the world. Official appointment properties guarantee members a minimum 5 percent discount off of the standard room rates published in TourBook guides or the lowest public rate available at the time of booking for the dates of stay, for standard rooms. AAA's Show Your Card & Save chain partners provide AAA's best rates and a satisfaction guarantee to AAA members. Select from Best Western, Hampton Inns, Hyatt Hotels, most Hilton brands, and most Marriott and Starwood (Sheraton, Westin, etc.) brands. To make reservations, call (952) , or book online at 15

17 MONEY SAVING DISCOUNTS Hundreds of attractions listed in the "Points of Interest" section of AAA TourBooks offer reduced prices for members. See your TourBook for details. TRAVEL AGENCY AAA Travel is a full-service travel agency open to AAA members and the public. Members enjoy special values and benefits from select national and international tour companies, cruise lines, hotels, Amtrak, and Hertz car rentals. To take advantage of these special member benefits, reservations must be made through AAA Travel. Offers vary from time to time and your AAA travel agent can give you all the details. For more information on travel agency services, call (952) , , or any branch office (listed on the back cover). In addition to six convenient Twin Cities locations, you also can make your travel arrangements online at PREFERRED TOUR PARTNERS As a member, you enjoy special privileges with our many preferred travel suppliers, such as Walt Disney, Trafalgar Tours, Delta Vacations, Tauck Tours, General Tours, Pleasant Holidays, Insight Vacations, Contiki, Member Choice Vacations, Travel Impressions, WorryFree Vacations, and Funjet Vacations. Member benefits may include money-saving discounts, accommodation upgrades, and vouchers toward payment of optional tours. Offers vary by travel supplier. Whether you are planning a deluxe escorted tour to the South Pacific or a two-night stay in San Francisco, AAA Travel can assist you with your plans. PREFERRED CRUISE PARTNERS AAA Travel offers thousands of money-saving cruise specials each year in which our members receive discounts, stateroom upgrades, shipboard and shore excursion credits and other exclusive features. Watch AAA's Home & Away Magazine for information on cruise specials with such preferred cruise suppliers as Azamara, Carnival, Celebrity, Crystal, Disney Cruise Line, Holland America, Princess, Regent Seven Seas, Royal Caribbean, and Uniworld. 16

18 TRAVEL ACCIDENT INSURANCE You automatically receive $100,000 of Travel Accident Insurance at no extra cost to you when you purchase your airline tickets through AAA Travel. Charge your tickets to your AAA VISA credit card and you'll receive another $150,000 of insurance (coverage includes air, train, bus, ship, taxi, or other common carrier accidents) for a total of $250,000 of free Travel Accident Insurance. Call your AAA Travel agent at (952) for more information. AAA Plus, AAA Plus RV, AAA Premier, and AAA Premier RV provide an additional $100,000 in limited Travel Accident Insurance coverage for loss of life or limb when traveling by scheduled airline, with tickets purchased through AAA Travel. HOTEL RESERVATIONS AAA will make reservations in North America at the hotel or resort of your choice, as listed in the TourBooks. Take advantage of the many AAA discounts available at lodging choices nationwide. (Members are responsible for any fees which may result from changes or cancellation of these reservations.) Call (952) , or book online at HERTZ CAR RENTAL DISCOUNTS Save time and money by having your AAA Travel agent make your car rental reservations. With industry-leader Hertz, AAA members get exclusive discounts and extras. Call (952) , stop by your local AAA office to make reservations, pick up your free AAA Hertz discount card, or book online at Upon rental, you must present a valid AAA membership card to receive your discount. (Discounts may not apply to all rates and may not be available at all Hertz locations. Rates and discounts are subject to change. Cars are subject to availability.) AAA Premier and AAA Premier RV members receive a one-year free membership in the Hertz #1 Club Gold. 17

19 ADDITIONAL TRAVEL AGENCY SERVICES Individual tailor-made itineraries with all features prearranged and prepaid. Individual vacation and independent package plans with prearranged features for the international or domestic destination of your choice. Escorted tours to select destinations. Special prices for group and family travel to anywhere in the world for you, your friends, and neighbors, club, or society. International Driving Permits(IDPs), issued exclusively by AAA. Applications for passports, visas, tourist cards, and other travel documents. Photo service for passport applications, visas and, International Driving Permits available at member discounts. Comprehensive travel insurance including trip cancellation insurance. Exclusive online travel booking opportunities. Passport photos (see page 19 for more details). MEMBER VALUE PROGRAMS BOX OFFICE TICKETS The AAA Box Office, located in all branches, is your source for discounted movie (Mann and AMC Theatres) and entertainment tickets. Ask about member-only prices for admission tickets to Disney theme parks (multiple-day hopper passes only), Universal Studios, Busch Gardens, the Minnesota State Fair, Valleyfair, and more. WIRELESS PHONE PROGRAM The AAA Wireless Phone Program is provided by GreatCall Cellular. As a member, you qualify for special AAA rates and a discounted phone, plus one-touch service to the AAA emergency response center. Call toll-free

20 SHOW YOUR CARD & SAVE You can easily recoup more than the cost of your annual membership dues by showing your AAA card to receive discounts at select businesses! CLICK: Receive special discounts online with participating partners. SHOP: Receive in-store discounts with participating retail partners. GO: Receive special discounts with participating travel and automotive service partners. PLAY: Receive special discounts with participating dining and entertainment partners. STAY: Receive special discounts when you stay at a participating hotel partner. Save on everything from entertainment and clothes, to hotel rooms and theme park tickets. Receive great savings with AAA every time you visit one of the 160,000 participating merchants worldwide. For program details and partners, call (952) , check the Show Your Card & Save section of each issue of Home & Away Magazine or online at TRAVEL STORE Located at our St. Louis Park Headquarters office and in all of our branch locations, you ll find the AAA Travel Store, where you can save with member-only discounted prices on all items except Briggs & Riley merchandise. The store features top brands in luggage, handbags, duffels, rolling backpacks and totes of all sizes, a wide array of travel books, specialty maps, travel convenience and security items, travel games, electrical converters and adapter plugs for foreign travel, automotive and auto travel accessories, and much more. The Travel Store offers photo service for passports, along with International Driving Permits for a nominal fee at any of our six Hennepin County locations. AAA Plus, AAA Plus RV, AAA Premier, and AAA Premier RV members receive one complimentary set of photos per member, per membership year, amd higher discounts on all items except Briggs & Riley merchandise. 19

21 INSURANCE AGENCY AAA Minneapolis Insurance Agency provides specialty and discounted insurance programs to AAA members, and serves the personal insurance needs of the public in our community. AAA Minneapolis Insurance Agency represents a select group of financially sound, reputable insurance companies. We will provide a complete analysis of your insurance needs and will place your policies with the company offering the best coverage at a competitive price. To review all of your present coverages and rates with a AAA Insurance representative, contact us at (952) or insurance@aaaminneapolis.com. PROPERTY AND CASUALTY Besides your auto and home, we can insure your boat, motorcycle, snowmobile, RV/motor home, and secondary residence. We also provide umbrella/excess liability coverage, flood insurance and coverage for your valued articles like jewelry, furs, collections, computers, silver and more. We can also help with Business Owner s insurance. LIFE Protect yourself, your family, and your estate from unplanned or unavoidable loss with a lifetime of financial security. HEALTH AND DENTAL Let us help you cut through the confusion, explain the benefits, and help you choose the best coverage for you and your family. Also, having a strong dental benefit plan can help maintain your oral health, and give you peace of mind that your basic dental needs are covered. LONG TERM CARE AND MEDICARE SUPPLEMENTS Forty percent of Americans using long term care services are between the ages of 18 and 65. The longer we live, the more likely it is that we will need long term care services. Protect yourself and give peace of mind to your family by investigating long term care and medicare supplement insurance today! Questions? Contact AAA s long term care specialist at (952)

22 LEGAL SERVICES If you need legal help to defend yourself against an eligible* motor vehicle-related charge to which you plead NOT GUILTY, AAA Minneapolis will reimburse you the lesser of your actual attorney fees or the amount shown: TYPE OF OFFENSE AAA BASIC AAA PLUS/ AAA PLUS RV VEHICULAR MANSLAUGHTER OR CRIMINAL NEGLIGENCE: TRIAL $400 $1,000 $2,000 APPEAL $250 $500 $1,000 RECKLESS DRIVING: TRIAL $200 $400 $800 APPEAL $100 $300 $700 OTHER MOVING VIOLATIONS: TRIAL $50 $100 $200 APPEAL $50 $100 $200 CORONER S INQUEST: $50 $100 $200 When a member is charged with more than one motor vehicle law violation for the same incident, AAA will reimburse legal fees for defense of the most serious charge only. Reimbursement of legal fees is limited to one violation per member per membership year. *Exclusions: AAA Minneapolis does not reimburse for: Defending members charged with driving with a suspended or revoked driver s license, without insurance, or when charged with a felony. Defending members in any situation involving intoxicating liquors, drugs, or narcotics. Defending members in personal injury suits. Failure to appear for any court hearing. Violating weight, length, or height restrictions on trucks. Payments of fines or court costs. Bringing suits or collecting claims for members. Civil claims or suits. Lawyer s assistance in completing accident reports. When charged for driving with an improperly registered vehicle. To request a form for your claim submission, please call (952) AAA PREMIER/ AAA PREMIER RV

23 GUARANTEED ARREST BOND Your AAA Minneapolis membership card entitles you to a $1,000 no-service-fee guaranteed arrest bond for most minor vehicle offenses. Terms appear on the back of your membership card. The General Insurance Company of America (GICA) guarantees the appearance of the AAA member named on the AAA membership card in any court up to the card s expiration date. The card can be accepted against an arrest bond up to $1,000 for any motor vehicle law violation EXCEPT violations involving driving while under the influence of intoxicating liquors, drugs or narcotics, failure to appear for violations, driving on a suspended/revoked driver s license, hit and run, failure to present evidence of insurance, illegal use or falsification of license or registration, engaging in a felony, attempting to elude/eluding the police, or while driving a vehicle used for commercial purposes. To obtain payment in the event of non-appearance, contact AAA Minneapolis at 5400 Auto Club Way, Minneapolis, MN 55416, or via phone at (952) Member agrees to repay AAA or GICA for any losses. FINANCIAL SERVICES AAA VISA Credit Card is provided to our members by the respected banking partner, Bank of America. Qualified members can apply via mail, telephone, in a AAA branch office or online for the AAA VISA Credit Card. Great low rates, rewards benefits, and no annual fee are the key benefits members should consider when comparing the AAA VISA, provided by Bank of America, NA, Wilmington, DE, with other cards. To apply for a new AAA VISA account, stop into any AAA office and ask for the AAA VISA application brochure, apply over the phone by calling directly to Bank of America toll-free , or online, starting with For customer service, call Bank of America toll-free Program benefits subject to change. MORE BENEFITS YOU CAN COUNT ON EMERGENCY CHECK CASHING Should you need additional cash to cover other unexpected expenses, present your personal check for up to $100 along with your AAA membership card at any participating AAA Club. 22

24 AAA ONLINE You joined AAA for the security. Now, enjoy your membership for its convenience. At you ll find everything you need to take advantage of all your new AAA membership benefits, like... Complete Automotive Service Center. Car care tips and research to consider when buying or selling a car. You even can schedule your car s maintenance online. Travel. Here you ll find travel specials, important travel safety information, our online cruise, tour, car, hotel, and airline reservations as well as the online TripTik Planner and TourBook information. Membership Center. Time to renew? Need to upgrade? Then visit our online Membership Center. You can even give the gift of membership from the comfort of your home. Travel Store. Shop for luggage, totes, travel accessories, and more, online, with free shipping. Information On Virtually Everything. From road conditions to traffic, school closings to school safety patrol, you ll find up-to-date information easily. Insurance. Free no-obligation quote request for all your insurance needs. 24-HOUR MEMBER SERVICE CENTER Convenience is important to AAA members. That's why your AAA Member Service Center is open 24-hours a day, 365 days a year to handle your auto travel, membership and Emergency Road Service needs. Use the numbers listed on the back cover of this handbook for the type of service you need. HOME & AWAY MAGAZINE As a AAA Minneapolis member, you'll receive this bimonthly, full-color publication. Home & Away Magazine offers a variety of features on local, national, and international travel destinations. In addition, the publication includes local Club news and valuable information on car care, traffic safety, and many other subjects of interest, including AAA member-only discounts on selected attractions and merchandise. In order to provide service and membership updates, members may not opt out of receiving Home & Away magazine. Please see the Privacy Policy on pages 5-6 for more information. 23

25 VEHICLE IDENTIFICATION NUMBER ETCHING To assist in keeping your vehicle safe, AAA members receive complimentary vehicle identification number etching (VIN). VIN etching is a safe, permanent etch of your vehicle s unique identification number on the windshield, back window and four side windows of your car. This quick procedure serves as a theft deterrent, giving you peace-of-mind, and with some insurance companies, additional discounts on your auto insurance. VIN etching is available at AAA Minneapolis headquarters in St. Louis Park. To have your windows etched, call (952) to schedule an appointment. PUBLIC AND GOVERNMENT RELATIONS Throughout our history, AAA has worked closely with schools, law enforcement agencies, legislators and private industry to strengthen laws and improve driving habits. TRAFFIC SAFETY FOUNDATION Since our inception in 1902, AAA has been the leader in the development, implementation, and support of driver and traffic safety programs. This service was expanded in 1947, when the AAA Foundation for Traffic Safety was established to research automobile crashes and educate the public. In 1988, the Minneapolis Auto Club Foundation for Safety was founded to exclusively support traffic safety programs in Hennepin County. Our Foundation acts as the primary local resource for a number of initiatives, most notably AAA School Safety Patrol, providing, free of cost, all training materials, safety equipment, and recognition items for approximately 150 schools affecting nearly 5,000 School Safety Patrol members in Hennepin County. In addition, our Foundation supports a number of other patrol programs, including end-of-year recognition events, AAA Lifesaving Award, and Legionville safety training camp. The Minneapolis Auto Club Foundation for Safety is supported by the contributions of our AAA Minneapolis members, usually made during the time of renewal. To learn more about how you can support 24

26 your traffic safety foundation, call (952) or LEGISLATIVE REPRESENTATION AAA continually evaluates and responds to legislation and regulatory measures that affect motorists and travelers. Our concern is to protect your interests, to ensure that drivers are not the targets of discriminatory legislation, and to promote safe and efficient travel. DRIVER EDUCATION SERVICES DARE TO PREPARE PROGRAM Dare to Prepare is designed for teens (usually ages 13-15) and their families. The 90-minute program facilitates early discussion of driving safety issues before teens participate in formal driver s education. It also increases teens total exposure to traffic safety messaging throughout their time as developing drivers. AAA MINNEAPOLIS NOVICE DRIVING SCHOOL AAA Minneapolis and its partner, Training Wheels Driver Education, offer a comprehensive, five-phase teen driver education program, including: 30 hours of classroom instruction; Parents' Night; Driver Impact Panel field trip; Six hours of behind-the-wheel training; and Skid Monster/Risk Prevention Driving Seminar. Plus, students, whose parents are members, will receive a free one-year AAA Associate membership. Working together with you, our program will develop a safe and skillful driver, able to navigate our transportation system. For more information, please call AAA at (952) SENIOR DRIVER IMPROVEMENT PROGRAM AAA Minneapolis and the Minnesota Highway Safety & Research Center recognize the needs of older drivers and have developed a course to address these issues. Completion of the program, which is an eight-hour class the first time it is taken and a four-hour refresher program taken every three years afterward, allows for a 10 percent reduction on auto insurance. AAA members also benefit from a special discount highlighted in each edition of Home & Away Magazine. To register for a class, call toll-free

27 INDEX 24-HOUR MEMBER SERVICE CENTER AAA PLUS AND AAA PLUS RV , 4 AAA PREMIER AND AAA PREMIER RV , 4 APPROVED AUTO REPAIR ASSOCIATE MEMBERSHIP AUTO INSURANCE BATTERY SERVICE BOX OFFICE TICKETS CAMPBOOKS CAR RENTALS COMPLAINTS AND LIABILITY CREDIT CARDS CRUISE VACATIONS DIAMOND RATINGS DISCOUNTED LODGING RATES DRIVER EDUCATION SERVICES EMERGENCY CHECK CASHING EMERGENCY REPAIR CHECK GUARANTEE EMERGENCY ROAD SERVICE EMERGENCY ROAD SERVICE ELIGIBILITY EXTRICATION/WINCHING FLAT TIRE SERVICE FUEL DELIVERY GUARANTEED ARREST BOND GROUP TOURS HOME & AWAY MAGAZINE HOMEOWNER S INSURANCE HOTEL RESERVATIONS INTERNATIONAL DRIVING PERMITS (IDPS) , 19 LEGAL DEFENSE REIMBURSEMENT LEGISLATIVE REPRESENTATION LICENSE BUREAU LIFE, HEALTH, MEDICAL, AND DENTAL INSURANCE LOCKOUT SERVICE LONG TERM CARE INSURANCE LUGGAGE AND TRAVEL ACCESSORIES MAPS MECHANICAL FIRST AID MEMBERSHIP RENEWAL MEMBERSHIP UPGRADES NOVICE DRIVING SCHOOL PASSPORT PHOTOS , 19 PRIMARY MEMBERSHIP PRIVACY POLICY REIMBURSEMENTS SENIOR DRIVER IMPROVEMENT PROGRAM SHOW YOUR CARD & SAVE PROGRAM TOURBOOKS TOWING TRAFFIC SAFETY FOUNDATION TRAVEL AGENCY TRAVEL ACCIDENT INSURANCE TRIP INTERRUPTION PROTECTION TRIP ROUTING SERVICES TRIPTIKS VEHICLE IDENTIFICATION NUMBER ETCHING WEATHER/ROAD CONDITION INFORMATION WEB SITE WIRELESS PHONE PROGRAM