Table of Contents. Cisco Unable to Access Productivity Services from Services on Cisco IP Phone

Transcription

1 Table of Contents Unable to Access Productivity Services from Services on Cisco IP Phone...1 Document ID: Introduction...1 shows "Authentication Required" Verify the Cisco PPS Virtual Directory is Set Up Correctly...2 Verify if the NETBIOS Name was Given During Installation in Place of the Microsoft Exchange Domain Name...2 Shows "Service Subscription Validation Failed" Error...3 Solution...3 Verify that the PPS DLLs were registered during installation...3 Freezes/Shows Screen with Update and Exit Softkeys Verify Cisco PPS Virtual Directory is Installed...3 Verify Cisco PPS Virtual Directory is Configured Correctly...3 Related Information...4 Related Topics...4 Additional Documentation...4 i

2 Unable to Access Productivity Services from Services on Cisco IP Phone Document ID: Introduction shows "Authentication Required" Verify the Cisco PPS Virtual Directory is Set Up Correctly Verify if the NETBIOS Name was Given During Installation in Place of the Microsoft Exchange Domain Name Shows "Service Subscription Validation Failed" Error Solution Verify that the PPS DLLs were registered during installation Freezes/Shows Screen with Update and Exit Softkeys Verify Cisco PPS Virtual Directory is Installed Verify Cisco PPS Virtual Directory is Configured Correctly Tools Information Related Information Related Topics Additional Documentation Introduction The Cisco IP Phone productivity service provides four services: CalenderView, MailView, Contact Synchronization, and Personal Assistant Rules Activator on the Cisco IP phone. This document describes possible issues if you click the Services button, select Productivity Services, and you cannot launch the productivity service. shows "Authentication Required" If you are unable to access the Productivity Services because you must have authentication, try one of the following solutions.

3 Verify the Cisco PPS Virtual Directory is Set Up Correctly 1. Open Internet Information Service (IIS) by going to Start > Programs > Administrative Tools > Internet Services Manager. 2. Select the Cisco PPS under Default Web Services. 4. Select the Directory Security tab. 5. Click Edit on Anonymous access and authentication control. 6. Click Edit on Anonymous access. 7. Open the Anonymous User Account window. 8. Check if the Userid is set to domainname\administrator (or service account userid in the case of Microsoft Exchange 5.5) with the correct password. 9. The domain name should be without a domain suffix, for example: unity and not unity.cisco.com. Verify if the NETBIOS Name was Given During Installation in Place of the Microsoft Exchange Domain Name 2. Select the Cisco PPS under Default Web Services. 4. Select the Directory Security tab. 5. Click Edit on Anonymous access and authentication control. 6. Click Edit on Anonymous access. 7. Open the Anonymous User Account window. 8. Set the domain name to the Microsoft Exchange server in domainname\administrator. 9. Stop the Cisco Meeting Reminder service from the services user interface (UI). 10. Click Properties. 11. Select the Logon tab. 12. Set the domain name to the Microsoft Exchange server domain name. (Service is run as domainname\userid and password). 13. Start the Cisco Meeting Reminder service.

4 14. Restart the IIS web server on PPS server. Shows "Service Subscription Validation Failed" Error If you are unable to access the Productivity Services and you are receiving a validation error, try the following solution. Solution Verify that the PPS DLLs were registered during installation 1. Stop the IIS web server and the Cisco Telecaster UMClient service on the PPS server. 2. Go to <PPSInstallDir>\bin directory. 3. Run the register.bat file. 4. Restart the IIS web server and the Cisco Telecaster UMClient service. 5. If this does not fix the problem, reinstall PPS. Freezes/Shows Screen with Update and Exit Softkeys If you are unable to access Productivity Services because the display screen freezes or shows the screen with update and exit softkeys, try one of the following solutions. Verify Cisco PPS Virtual Directory is Installed 2. Select the Cisco PPS under Default Web services. 4. Under Application Settings, check if the Application Name appears as Cisco PPS. 5. If not, click the Create button. The "Application Name" should now appear as Cisco PPS. 6. Restart IIS and reset the phone. Verify Cisco PPS Virtual Directory is Configured Correctly

5 2. Select the Cisco PPS under Default Web services. 4. Under Application Settings, change the Application Protection to Low[IIS process]. 5. Restart IIS and reset the phone. 6. Check if URL comes up with the Microsoft page. If not, IIS is not properly set up for handling asp files. 7. Uninstall and reinstall IIS. Related Information Related Topics IP Phone Productivity Service Documentation Subscribing to IP Phone Productivity Services Using IP Phone Productivity Services Additional Documentation Voice, Telephony and Messaging Top Issues Field Notices Voice, Telephony and Messaging TAC elearning All contents are Copyright Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement. Updated: Jan 20, 2006 Document ID: 18023