Applying Technology, Team Approaches to Enhance Patient Experience. July 29, 2015
|
|
|
- Willa Reed
- 8 years ago
- Views:
Transcription
1 Applying Technology, Team Approaches to Enhance Patient Experience July 29, 2015
2 CHAT FEATURE The chat tool is available to ask questions or comments at anytime during this event. 2
3 RAISE YOUR HAND If you wish to speak telephonically, please raise your hand. We will call your name, when your phone line is unmuted 3
4 AGENDA Introduction Applying Technology, Team Approaches to Enhance Patient Experience» The Ohio State University Wexner Medical Center» Ben Taub & Quentin Mease Hospitals Q&A Upcoming events 4
5 SPEAKERS Amy Helder, MS Administrative Director for Patient Experience The Ohio State University Wexner Medical Center Stephanie Furniss, RHIA Clinical Applications Consultant in Information Technology The Ohio State University Wexner Medical Center Jason Kunnacherry, MHA, MBA Director, Hospital Operations Ben Taub & Quentin Mease Hospitals Peggy Turpin Operations Manager, Environmental Services Ben Taub & Quentin Mease Hospitals 5
6 Using Technology to Improve Engagement and Patient Experience Amy Helder Stephanie Furniss, RHIA
7 Agenda - Patient Satisfaction vs. Real-time Feedback - Engaging a Patient and Family Advisory Council - Innovative Strategy for Increasing Patient Engagement - Results as Measured by Patient Satisfaction Surveying 7
8 Overall Rating of Hospital HCAHPS Inpatient Progress During your stay how would you rate this hospital from % 80% FY15 Target - 90 th Percentile (79.0%) %9s and 10s 75% 70% 65% 60% 12 Mo. Moving Ave Months currently shown on Hospital Compare 55% J FMAMJ JASONDJ FMAMJ JASONDJ FMAMJ JASONDJ FMAMJ JASONDJ FMAMJ JASONDJ FMAMJ JASONDJ FMAMJ JASONDJ FMAM
9 Best in Class Patient Driven Functions Dining on Demand Video Interpretation IHIS Patient Educational Video Video Conferencing (Skype) 9
10 Best in Class Patient Driven Functions Video on Demand (DVR) Video Gaming Internet (OSUMyChart, , Google, Facebook, Music, etc.) Patient Services 10
11 Technology Delivery Options 1. Enhanced Footwall TV Smartroom Lodgenet Hotel Get Well Network 11
12 Technology Delivery Options 2. Bedside Device ipad Android 3. Workstation on Wheels Limited Use 12
13 Critical Decision Point Advisory Councils How to interact with technology What can it do Organization Not one silver bullet Prioritize what patients value most and build it 13
14 Implementation Decision made to pursue use of Epic s MyChart Bedside app Android tablet Native integration with Epic EMR Available for admitted patients and families Additional elements not available within MyChart Bedside would be augmented Patients want to see what s going on with them, utilize the schedule, medications, results, etc. 14
15 Implementation Multi-disciplinary team established to evaluate functionality, recommend workflows and determine pilot criteria. Pilot locations included one unit each from James Cancer Hospital and Ross Heart Hospital Additional resources? 15
16 Lessons Learned Who owns the process? Education, Education, Education Technology 16
17 Does MyChart Bedside Use Impact Patient Satisfaction? National Percentile Rank Overall Rating Nursing Comm Doctor Comm Responsiveness Transition Pain Mgmt Comm About Meds Clean Quiet MyChart Bedside Patients (n = 67) Pilot Unit Patients, No Tablet NOTE: Dimensions are listed from highest to lowest correlation to Overall Rating. Discharge HCAHPS data Dec 2013 Mar Results from new James Tower are not included.
18 Successes "This is really smart...i can see how this can get me feeling more confident" -- patient I love it. It s a nice thing to have if you want to learn more about what you ve got. I like to know what s going on with me. patient Return patients have requested access upon admission Staff recognize the potential of patient engagement with their healthcare 18
19 Cleanliness: A Hospital-wide Approach Improving & Maintaining Cleanliness Scores America s Essential Hospitals Distance Learning Webinar Applying Technology, Team Approaches to Enhance Patient Experience Presented by Jason Kunnacherry and Margaret Peggy Turpin July 29, 2015
20 About Us 46 Locations: 18 Community Health Centers 3 Hospitals 6 Same Day Clinics 5 School-based Clinics 5 Specialty Clinics 9 Homeless shelter clinics* Staffed by physicians from Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). *not shown on map
21 Ben Taub Hospital Flagship hospital
22 Ben Taub Hospital Flagship hospital Texas Medical Center location
23 Ben Taub Hospital Flagship hospital Texas Medical Center location 586 licensed beds
24 Ben Taub Hospital Flagship hospital Texas Medical Center location 586 licensed beds Staffed by physicians from Baylor College of Medicine
25 Ben Taub Hospital Flagship hospital Texas Medical Center location 586 licensed beds Staffed by physicians from Baylor College of Medicine Level 1 Trauma Center
26 Ben Taub Hospital Flagship hospital Texas Medical Center location 586 licensed beds Staffed by physicians from Baylor College of Medicine Level 1 Trauma Center Certified Comprehensive Stroke Center (DNV)
27 Ben Taub Hospital Flagship hospital Texas Medical Center location 586 licensed beds Staffed by physicians from Baylor College of Medicine Level 1 Trauma Center Certified Comprehensive Stroke Center (DNV) Stroke Gold Plus (AHA/ASA)
28 Ben Taub Hospital Flagship hospital Texas Medical Center location 586 licensed beds Staffed by physicians from Baylor College of Medicine Level 1 Trauma Center Certified Comprehensive Stroke Center (DNV) Stroke Gold Plus (AHA/ASA) 2015 Lifeline Gold Plus (AHA)
29 Ben Taub Hospital Flagship hospital Texas Medical Center location 586 licensed beds Staffed by physicians from Baylor College of Medicine Level 1 Trauma Center Certified Comprehensive Stroke Center (DNV) Stroke Gold Plus (AHA/ASA) 2015 Lifeline Gold Plus (AHA) Area s busiest Emergency Center; only psychiatric EC in Houston
30 Ben Taub Hospital Flagship hospital Texas Medical Center location 586 licensed beds Staffed by physicians from Baylor College of Medicine Level 1 Trauma Center Certified Comprehensive Stroke Center (DNV) Stroke Gold Plus (AHA/ASA) 2015 Lifeline Gold Plus (AHA) Area s busiest Emergency Center; only psychiatric EC in Houston 152,872 total patient days (inpatient & observation/fy2014)
31 Problems to be addressed: Below target (>5%) hospital cleanliness scores for years
32 Problems to be addressed: Below target (>5%) hospital cleanliness scores for years Unwillingness to accept sub-par scores (no excuses)
33 Problems to be addressed: Below target (>5%) hospital cleanliness scores for years Unwillingness to accept sub-par scores (no excuses) Need to develop sustainable process for improvement and maintenance of cleanliness scores
34 A Hospital-wide Approach Cleanliness is everyone s responsibility
35 A Hospital-wide Approach Cleanliness is everyone s responsibility Multidisciplinary team Administration Environmental Services Nursing Facilities Engineering Patient Satisfaction
36 Four High-Impact Initiatives Room of the Day Cycle
37 Four High-Impact Initiatives Room of the Day Cycle Waste and Soiled Linen
38 Four High-Impact Initiatives Room of the Day Cycle EVS Discharge Team Waste and Soiled Linen
39 Four High-Impact Initiatives Room of the Day Cycle EVS Discharge Team Waste and Soiled Linen Customer Service Agents
40 #1: Room of the Day Cycle Plan
41 #1: Room of the Day Cycle Plan One patient room taken offline each day
42 #1: Room of the Day Cycle Plan One patient room taken offline each day 10-hour complete room makeover
43 #1: Room of the Day Cycle Plan One patient room taken offline each day 10-hour complete room makeover 12 day average to complete typical nursing unit
44 #2: Waste and Soiled Linen
45 #2: Waste and Soiled Linen Right-sizing and replacement receptacles
46 #2: Waste and Soiled Linen Right-sizing and replacement receptacles Waste segregation education
47 #2: Waste and Soiled Linen Right-sizing and replacement receptacles Waste segregation education Shared responsibility for linen removal (Nursing/EVS)
48 #3: EVS Discharge Team
49 #3: EVS Discharge Team 8-member team focused exclusively on discharges and transfers
50 #3: EVS Discharge Team 8-member team focused exclusively on discharges and transfers Increased attention to routine daily cleaning
51 #3: EVS Discharge Team 8-member team focused exclusively on discharges and transfers Increased attention to routine daily cleaning Improved and more consistent bed turnaround times (50 min average)
52 #4: Customer Service Agents
53 #4: Customer Service Agents Active rounding by a 5-member EVS team to ensure sustainability of program/efforts
54 #4: Customer Service Agents Active rounding by a 5-member EVS team to ensure sustainability of program/efforts Immediate feedback to nursing and housekeeping
55 #4: Customer Service Agents Active rounding by a 5-member EVS team to ensure sustainability of program/efforts Immediate feedback to nursing and housekeeping Stronger patient engagement
56 #4: Customer Service Agents Active rounding by a 5-member EVS team to ensure sustainability of program/efforts Immediate feedback to nursing and housekeeping Stronger patient engagement Liaison to nursing
57 Performance Improvement 72 Cleanliness Scores Q/2013 3Q/2013 4Q/2013 1Q/2014 2Q/2014 3Q/2014 4Q/2014 1Q/2015 2Q/2015 Score
58
59 Multidisciplinary approach to solving patient satisfaction challenges has proven to be the source of success.
60 Multidisciplinary team continues to drive strategic approach to improving patient care environment. Multidisciplinary approach to solving patient satisfaction challenges has proven to be the source of success.
61 When applied to other challenges, the multidisciplinary approach has significantly improved our ability to impact change. Multidisciplinary team continues to drive strategic approach to improving patient care environment. Multidisciplinary approach to solving patient satisfaction challenges has proven to be the source of success.
62 Room of the Day Cycle.
63 Room of the Day Cycle EVS Discharge Team.
64 Room of the Day Cycle EVS Discharge Team. Waste & Soiled Linen
65 Room of the Day Cycle EVS Discharge Team. Customer Service Agents Waste & Soiled Linen
66 Room of the Day Cycle EVS Discharge Team. Customer Service Agents Waste & Soiled Linen
67 For more information, contact: Jason Kunnacherry Director, Hospital Operations Ben Taub Hospital Harris Health System Office: Margaret Peggy Turpin Operations Manager, EVS Ben Taub Hospital Harris Health System Office:
68 QUESTIONS Amy Helder, MS Administrative Director for Patient Experience The Ohio State University Wexner Medical Center Stephanie Furniss, RHIA Clinical Applications Consultant in Information Technology The Ohio State University Wexner Medical Center Jason Kunnacherry, MHA, MBA Director, Hospital Operations Ben Taub & Quentin Mease Hospitals Peggy Turpin Operations Manager, Environmental Services Ben Taub & Quentin Mease Hospitals 68
69 UPCOMING DISTANCE LEARNING OPPORTUNITIES Register today at 69
70 THANK YOU FOR ATTENDING Evaluation: When you close out of WebEx following the webinar, an evaluation will open in your browser. Please take a moment to complete. We greatly appreciate your feedback! 70
ICD-10 Strategy How to Operationalize in a Hospital Environment. HFMA Region 11 Healthcare Symposium January 21, 2014
ICD-10 Strategy How to Operationalize in a Hospital Environment HFMA Region 11 Healthcare Symposium January 21, 2014 Agenda Introduction Industry Trends for ICD 10 Implementation Panelist ICD 10 Experiences
A Better Discharge Process: Using Lean Six Sigma and Multidisciplinary Collaboration to Improve Patients Experience:
A Better Discharge Process: Using Lean Six Sigma and Multidisciplinary Collaboration to Improve Patients Experience: A Love Story Mike Sawin, BSN, RN Nurse Manager 10W Stephanie Sargent, MHA, RN, Lean
Clinical Informatics Agents (CIA s): Engaged bedside clinicians promoting best practices and increased end user communication.
Clinical Informatics Agents (CIA s): Engaged bedside clinicians promoting best practices and increased end user communication. 1 Clinical Informatics Agents (CIA s): Engaged bedside clinicians promoting
Patient Experience. The Cleveland Clinic Journey. American Medical Group Association Orlando, Florida March 14, 2013
Patient Experience The Cleveland Clinic Journey American Medical Group Association Orlando, Florida March 14, 2013 James Merlino, MD Chief Experience Officer Overview How did Cleveland Clinic change their
Creating a Culture of Patient Safety: Patient Safety Executive Rounds
Creating a Culture of Patient Safety: Patient Safety Executive Rounds Dana Bjarnason, PhD, RN, NE-BC Angelica Ozaeta, MSN, RN, CPHQ Theresa Sampson, MSN, RN, CNS-CC Ben Taub General Hospital Harris Health
Essential Hospitals VITAL DATA. Results of America s Essential Hospitals Annual Hospital Characteristics Report, FY 2013
Essential Hospitals VITAL DATA Results of America s Essential Hospitals Annual Hospital Characteristics Report, FY 2013 Published: March 2015 1 ABOUT AMERICA S ESSENTIAL HOSPITALS METHODOLOGY America s
Essential Hospitals VITAL DATA. Results of America s Essential Hospitals Annual Hospital Characteristics Survey, FY 2012
Essential Hospitals VITAL DATA Results of America s Essential Hospitals Annual Hospital Characteristics Survey, FY 2012 Published: July 2014 1 ABOUT AMERICA S ESSENTIAL HOSPITALS METHODOLOGY America s
How To Improve Health Care Through Technology
HIT & Electronic Medical Records Information Technology at Cambridge Health Alliance Integrated Care Delivery Innovations NAPH Webinar May 1, 2013 Judy Klickstein SVP Information Technology & Strategic
Demystifying Patient Satisfaction Surveys
Demystifying Patient Satisfaction Surveys What you need to know about the H-CAHPS, CG-CAHPS, and PQRS and the benefits of performing patient satisfaction surveys. NCMGMA Lunch and Learn Webinar, June 11,
Georgia Tobacco Quit Line Sharing Best Practices Webinar Series: Accurate Coding for Maximum Reimbursement. February 20, 2014 ~ 12-12:30 p.m.
Georgia Tobacco Quit Line Sharing Best Practices Webinar Series: Accurate Coding for Maximum Reimbursement February 20, 2014 ~ 12-12:30 p.m. 1 Tara T McAdoo, MSM Aim Lead, Physician Office Initiatives
2009 Nursing Strategic Plan. Atrium Medical Center
2009 Nursing Strategic Plan Atrium Medical Center Mission Nurses at Atrium Medical Center are empowered to serve our patients by providing personalized, compassionate care with integrity and respect because
Ruchika D. Husa, MD, MS Assistant t Professor of Medicine in the Division of Cardiology The Ohio State University Wexner Medical Center
Modified Early Warning Score (MEWS) Ruchika D. Husa, MD, MS Assistant t Professor of Medicine i in the Division of Cardiology The Ohio State University Wexner Medical Center MEWS Simple physiological scoring
Everything you ever wanted to know about Value-Based Purchasing* *But were afraid to ask
Everything you ever wanted to know about Value-Based Purchasing* *But were afraid to ask TAHFM - April 10, 2013 John Murray, MBA Director, Patient Experience Deric Hebert Director, Engineering Services
Capacity Management: Patient Throughput and Case Management Improvement. February 25, 2015
Capacity Management: Patient Throughput and Case Management Improvement February 25, 2015 Agenda Introduction Impetus for Change Approach to Improving Case and Capacity Management Client Case Study Key
Staffing Rehab Nursing Appropriately Using Patient Daily Acuity
Staffing Rehab Nursing Appropriately Using Patient Daily Acuity May 16, 2012 FIM and UDSMR are trademarks of Uniform Data System for Medical Rehabilitation, a division of UB Foundation Activities, Inc.
Improving Outcomes and Saving Lives in Real Time: How Hospitals Can Use Predictive Analytics Across the Care Continuum Essential Hospitals Engagement
Improving Outcomes and Saving Lives in Real Time: How Hospitals Can Use Predictive Analytics Across the Care Continuum Essential Hospitals Engagement Network February 18, 2015 CHAT FEATURE The chat tool
FY 2012 Operating & Capital Budget (February 2011)
FY 2012 Operating & Capital Budget (February 2011) Harris County Hospital District FY2012 Operating & Capital Budget Executive Summary Introduction The past twelve (12) months have been very challenging,
Saint Luke s Improves Patient Flow with Help from Apogee Informatics Corporation and ithink
CASE STUDY Saint Luke s Improves Patient Flow with Help from Apogee Informatics Corporation and ithink Between television and personal experience, most people have a sense of what goes on inside a large
A Discussion on Automating Patient Flow
A Discussion on Automating Patient Flow Because improving patient flow means improving patient care University of Utah Hospitals and Clinics TeleTracking Technologies, Inc. 11:00 a.m. Eastern / 8:00 a.m.
The University of Chicago Medicine: Driving Engagement With Interactive Care
The University of Chicago Medicine: Driving Engagement With Interactive Care 1 Training front-line clinical and administrative staff to encourage patients to use technology, but also reminding them of
Understanding Patient Satisfaction Reporting in the Era of HCAHPS Robert J. Ogden
Understanding Patient Satisfaction Reporting in the Era of HCAHPS Robert J. Ogden Consultant, HealthStream Research HCAHPS & Patient Satisfaction Reporting Robert J. Ogden, Jr. Consultant HealthStream
Leveraging Streamlined Patient Flow to Improve Care Delivery and Financial Health
Technology and process improvements yield material impact to the bottom line. Leveraging Streamlined Patient Flow to Improve Care Delivery and Financial Health Combining new technology with consultative
Case Study High-Performing Health Care Organization December 2008
Case Study High-Performing Health Care Organization December 2008 Duke University Hospital: Organizational and Tactical Strategies to Enhance Patient Satisfaction Sha r o n Si l o w-ca r r o l l, M.B.A.,
Introduction of a Dedicated Admissions Nurse to Improve Access to Care for Surgical Patients
Introduction of a Dedicated Admissions Nurse to Improve Access to Care for Surgical Patients Editor s Note: In Introduction of a Dedicated Admissions Nurse to Improve Access to Care for Surgical Patients
9/23/2014. Mission To improve the health of the people in the communities we serve.
Big Data & Reduced Readmissions Chris Myers, MS, RN, CCM, Director of Care Transitions, Texas Health Harris Methodist Hospital Hurst-Euless- Bedford Anand Shah, MD, Vice President, Parkland Center for
Concierge Care: Service with (Much) More than a Smile
www.theberylinstitute.org Patient Experience Conference 2012 Encore Webinar Series Concierge Care: Service with (Much) More than a Smile Tria Deibert, Director of Marketing, Meridian Health Dial-in Number:
Tips and Strategies on Handoffs
Tips and Strategies on Handoffs In 2007, the Handoffs & Transitions Learning Network (H&T) was established to support the mid-atlantic healthcare community in tackling the complex problem of handoffs and
Disclosure. Mayo Clinic. Quality Gets You in the Game, Service Helps You Win ***** How to Give Great Care and Feel Better at the End of Your Day
Quality Gets You in the Game, Service Helps You Win ***** How to Give Great Care and Feel Better at the End of Your Day Jay Kaplan, MD, FACEP President-elect, American College of Emergency Physicians Practicing
and the implementation of a training program for staff. The process and progress to-date has been gratifying, and the commitment to ongoing
RD 5 Results of the Patient Satisfaction Survey over the last four years. Describe trends, interventions implemented and the impact on nursing practice. From 2001 through December 2006, Massachusetts General
Webinar Series. Creating Diplomats For Hope THE PSYCHOLOGY OF THE WAIT
Webinar Series Creating Diplomats For Hope THE PSYCHOLOGY OF THE WAIT Webinar Series Creating Diplomats For Hope HOUSEKEEPING AUDIO is available through your computer speakers or through dial-in. All lines
THE NEW COSTS OF UNIONIZATION
THE NEW COSTS OF UNIONIZATION THE NEW COSTS OF UNIONIZATION IN HEALTHCARE UNION ELECTIONS AND REPRESENTATION: LOWER HCAHPS SCORES AND INCREASE READMISSION RATES New Research Demonstrates Significant Financial
HCAHPS and Hospital Value-Based Purchasing (Hospital VBP)
Agency for Healthcare Research and Quality Advancing Excellence in Health Care www.ahrq.gov HCAHPS and Hospital Value-Based Purchasing (Hospital VBP) Agency for Healthcare Research and Quality Centers
Transforming traditional case management through local provider partnerships
Transforming traditional case management through local provider partnerships Introduction The dramatic changes sweeping the health care industry are driving a strong interest in engaging patients at the
GBMC HealthCare is Building a Better System of Care for Our Community. John B. Chessare MD, MPH President and CEO GBMC HealthCare System
GBMC HealthCare is Building a Better System of Care for Our Community John B. Chessare MD, MPH President and CEO GBMC HealthCare System Agenda The Challenges in our National and Local Healthcare Systems
Advanced Pharmacy Technician Practice Model Case Study
Advanced Pharmacy Technician Practice Model Case Study Froedtert Hospital, Milwaukee, Wisconsin Discharge Pharmacy Technician Lindsey Clark, Pharm.D. PGY2 Health-System Pharmacy Administration Resident
WHITE PAPER. How a multi-tiered strategy can reduce readmission rates and significantly enhance patient experience
WHITE PAPER How a multi-tiered strategy can reduce readmission rates and significantly enhance patient experience Vocera Communications, Inc. June, 2014 SUMMARY Hospitals that reduce readmission rates
Improvements Across the Continuum of Care at a National Top 10 Academic Medical Center
Improvements Across the Continuum of Care at a National Top 10 Academic Medical Center A national top 10 academic medical center and leader in healthcare innovation engaged Tefen to improve the efficiency
in Healthcare World Wide Technology Jai Valluri Cisco
Unified Communications in Healthcare WWT Educational Webcast Juanita Logan World Wide Technology John Orton Cisco Jai Valluri Cisco Questions are Encouraged You can ask questions during the presentation
Get With The Guidelines Best Practices: A look at reducing 30-day heart failure readmission rates
Get With The Guidelines Best Practices: A look at reducing 30-day heart failure readmission rates Thank you for joining the webinar! The presentation will begin shortly. *Please make sure your computer
right care, right time, right place, every time
REPRINT APRIL 2012 Nancy A. Nowak Holly Rimmasch Ann Kirby Chad Kellogg healthcare financial management association www.hfma.org right care, right time, right place, every time Intermountain Healthcare
Focus On Value. Value Based Purchasing. The Pa'ent Experience: Hospitals as Bou'que Hotels? Policy (ACA) Patients. Payors And Employers
The Pa'ent Experience: Hospitals as Bou'que Hotels? Patrick Kneeland MD Medical Director for Pa'ent and Provider Experience University of Colorado Hospital Focus On Value Patients Policy (ACA) Providers
Case Study: Allina Health Giving the Patients a Voice through Patient Advisory Councils (PACs) Allina Health System, Minneapolis, MN
In 2009, Allina Health embarked on a journey to foundationally change their patients experiences. Allina believes that an important part of making a difference for patients involves bringing forward patients
Integrating a PACS/Imaging System into an EHR Anwar Motan John Riggs, MD
Integrating a PACS/Imaging System into an EHR Anwar Motan John Riggs, MD DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official
HCAHPS and Value-Based Purchasing Methods and Measurement. Deb Stargardt, Improvement Services Darrel Shanbour, Consulting Services
HCAHPS and Value-Based Purchasing Methods and Measurement Deb Stargardt, Improvement Services Darrel Shanbour, Consulting Services Today s Learning Objectives Acquire new knowledge pertaining to: A. Hospital
Sanford Improvement Making Lean Work in Healthcare
Sanford Improvement Making Lean Work in Healthcare David Peterson Enterprise Director of Continuous Improvement Outline/Agenda Office of Continuous Improvement Who are we and what do we do? History/Journey
Readmission Webinar: Palliative Care. April 2, 2013 12:00 to 1:00 pm CST
Readmission Webinar: Palliative Care April 2, 2013 12:00 to 1:00 pm CST Welcome and Overview Welcome, thank you for joining us today! Housekeeping This webinar is being recorded and will be archived. You
Coordinating Transitions of Care: It Takes a Village
Coordinating Transitions of Care: It Takes a Village Ken Laube RN, BSN, MBA: Vice President Clinical Excellence Situation/Background Patients face significant challenges when moving from one health care
5/11/2010. HCAHPS--Patient's pain was ALWAYS well controlled--7/08-6/09
5/11/21 HCAHPS DATA SIGNIFICANCE AND SUCCESS STRATEGIES Ohio Association for Healthcare Quality May 2, 21 Presented by Nancy N. Thomas, M.A., RHIA, CPHQ Administrative Director, Support Services Clark
NYSPFP Preventable Readmissions Initiative: Pilot Review and Post Hospital Care
NYSPFP Preventable Readmissions Initiative: Pilot Review and Post Hospital Care June 17, 2014 A partnership of the Healthcare Association of New York State and the Greater New York Hospital Association
Changing the culture of any organization is well known to be a long process,
Creative Nursing, Volume 18, Issue 4, 2012 Impact of Unit Practice Councils on Culture and Outcomes Susan Wessel, MS, MBA, RN, NEA-BC This article describes positive outcomes in culture, Hospital Consumer
Nurse Credentialing: How to Impact Patient Outcomes in the Marketplace
Nurse Credentialing: How to Impact Patient Outcomes in the Marketplace Donna King, BSN, MBA, RN, NE-BC, FACHE Vice President, Clinical Operations/Chief Nurse Executive Overview... About Advocate Health
Improving Pediatric Emergency Department Patient Throughput and Operational Performance
PERFORMANCE 1 Improving Pediatric Emergency Department Patient Throughput and Operational Performance Rachel Weber, M.S. 2 Abbey Marquette, M.S. 2 LesleyAnn Carlson, R.N., M.S.N. 1 Paul Kurtin, M.D. 3
Medication Error. Medication Errors. Transitions in Care: Optimizing Intern Resources
Transitions in Care: Optimizing Intern Resources DeeDee Hu PharmD, MBA Clinical Specialist Critical Care and Cardiology PGY1 Program Director Memorial Hermann Memorial City Medical Center Medication Error
*Explain strategies that support utilization management in a health care setting.
Deborah Cutts, Chief Quality Officer 1 Chris Rovinski-Wagner, Coach Captain Discuss utilization management in the context of variation in health care delivery. Explain strategies that support utilization
Harnessing the Power of Data Analytics to Transform Care for Vulnerable Populations
Harnessing the Power of Data Analytics to Transform Care for Vulnerable Populations Fred Cerise, MD, MPH President and CEO, Parkland Health and Hospital System Ruben Amarasingham, MD, MBA, President and
Achieving PCMH Recognition: Lesson s Learned from the Field. November 20, 2012
Achieving PCMH Recognition: Lesson s Learned from the Field November 20, 2012 Objectives 1. Identify the key components of a medical home model of care. 2. Learn what the patient-centered medical home
MEDSAFE Annual Conference 2012. Prescribed Strategies for Today s Challenges October 4, 2012
MEDSAFE Annual Conference 2012 Prescribed Strategies for Today s Challenges October 4, 2012 Carroll Hospital Center Larry Siegel, Pharm.D. Director of Pharmacy 10/4/12 66% of patients surveyed did not
Leadership Summit for Hospital and Post-Acute Long Term Care Providers May 12, 2015
Leveraging the Continuum to Avoid Unnecessary Utilization While Improving Quality Leadership Summit for Hospital and Post-Acute Long Term Care Providers May 12, 2015 Karim A. Habibi, FHFMA, MPH, MS Senior
If you re a patient 18 years of age or older you are eligible for MyChart. MyChart is a free service offered by Providence to our patients.
Introducing MyChart: Manage your health online Providence Health and Services is pleased to offer MyChart - a free, online service that gives you secure access to your health record wherever you are and
Mid Sized Hospital EHR Deployment: A Realistic Approach to Managing Unrealistic Expectations
Mid Sized Hospital EHR Deployment: A Realistic Approach to Managing Unrealistic Expectations Clinical Automation Objectives State of the Art Clinical Solution Robust Decision Support for Evidenced-Based
Centricity Physician Office
Centricity Physician Office 2005 User Summit EMR Orders Implementation in an Enterprise Don Sepulveda, Clinical Consultant GE Healthcare Clay Williams, Clinical Consultant GE Healthcare Peggy Romfh, Project
Physician-Led Emergency Department Optimization Dashboard
Physician-Led Emergency Department Optimization Dashboard Enhancing Efficiencies in the ED and Beyond ehealth 2015: Making Connections June 1, 2015 Dr. Tony Meriano, Chief Medical Information Officer TransForm
Utilizing Pharmacy Technicians for Medication Reconciliation. Kristy Malacos, MS, CPhT Magruder Hospital Port Clinton, OH Pharmacy Systems, Inc.
Utilizing Pharmacy Technicians for Medication Reconciliation Kristy Malacos, MS, CPhT Magruder Hospital Port Clinton, OH Pharmacy Systems, Inc. Magruder Hospital Located on the shores of Lake Erie in Port
How To Run A Hospital
Baptist Hospital Inpatient Medicine Program Mark Hauser, MD, FACP, FCCP Chief Medical Officer and Vice President of Medical Affairs Baptist Hospital of Miami Tomas Villanueva, DO, MBA, FACPE, SFHM Assistant
Healthcare 2014: Driving efficiency through technology. Part two: Chronic Disease Management and Preventative Health
Healthcare 2014: Driving efficiency through technology Alex Holderness for Australian Healthcare Week 2014 Technology is sitting right at the heart of the healthcare efficiency drive and it s easy to see
Executive Brief: Beaufort Memorial Hospital
Executive Brief: Beaufort Memorial Hospital Beaufort Memorial Hospital Realizes $480,000 in Annualized Cost Savings with MEDHOST PatientFlow HD and Consulting Services You simply cannot strap new technology
Healthcare Quality Reporting Program. Nursing Home Satisfaction Report Methods. Prepared for:
Nursing Home Satisfaction Report Methods Prepared for: Rhode Island Department of Health Three Capitol Hill Providence, RI 02908 Prepared by: Healthcentric Advisors 235 Promenade Street Suite 500, Box
Go With The Flow- From Charge Nurse to Patient Flow Coordinator. Donna Ojanen Thomas, RN, MSN Cynthia J. Royall, RN, BSN
Go With The Flow- From Charge Nurse to Patient Flow Coordinator Donna Ojanen Thomas, RN, MSN Cynthia J. Royall, RN, BSN Primary Children s Medical Center About PCMC Not for profit hospital, part of Intermountain
Analytic-Driven Quality Keys Success in Risk-Based Contracts. Ross Gustafson, Vice President Allina Performance Resources, Health Catalyst
Analytic-Driven Quality Keys Success in Risk-Based Contracts March 2 nd, 2016 Ross Gustafson, Vice President Allina Performance Resources, Health Catalyst Brian Rice, Vice President Network/ACO Integration,
Improving a Hospital s Bottom Line By Improving Patient Comfort & Satisfaction
Improving a Hospital s Bottom Line By Improving Patient Comfort & Satisfaction TM Treating the Whole Patient Disturbing noise and lack of acoustic privacy are typical concerns of traditional hospital environments.
Becoming Accountable: Achieving Success in Population Health Management (An ACHE Face-to-Face Panel Discussion)
2015 ACHE-SETC Conference on Healthcare Leadership Becoming Accountable: Achieving Success in Population Health Management (An ACHE Face-to-Face Panel Discussion) Facilitator: Robert Morrow, M.D., MBA
The Computerworld Honors Program
The Computerworld Honors Program Honoring those who use Information Technology to benefit society Status: Laureate Final Copy of Case Study Year: 2013 Organization Name: Miami Childrenʼs Hospital Organization
Lessons Learned from Expanding the Boundaries of the EMR
Lessons Learned from Expanding the Boundaries of the EMR Phyllis Teater and Thomas Bentley DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily
Pharmacy and Nursing Collaborate to Improve the Patient Experience Communication about Medications
Learning Points 1. Explain why pharmacists are highly qualified and motivated to improve patient education on newly prescribed medications. 2. Illustrate how to create memorable education through design,
CareConnex. Interactive patient care solution
CareConnex Interactive patient care solution A new era of patient care Despite the challenge of reducing cost and the projected shortage of skilled medical professionals, improving quality of care and
Healthcare Reform SQUEEZING WATER FROM A STONE: MAXIMIZE YOUR EXISTING RESOURCES AND ENHANCE YOUR PATIENT FLOW PROGRAM
SQUEEZING WATER FROM A STONE: MAXIMIZE YOUR EXISTING RESOURCES AND ENHANCE YOUR PATIENT FLOW PROGRAM 2011 Becker s Hospital Review Annual Meeting May 19-20, 2011 Lisa Romano RN, MSN Healthcare Reform Much
1. TITLE: Colin A. Banas MD, MSHA Chief Medical Information Officer Secondary Point of Contact: 804-827- 4196, cbanas@mcvh-vcu.edu
1. TITLE: Using Health Information Technology - CPOE to Advance Performance Improvement in Heart Failure Patients at Virginia Commonwealth University Health System 2. ORGANIZATION: Virginia Commonwealth
Moving your Facility to an Electronic Medical Record
Moving your Facility to an Electronic Medical Record 1 Table of Contents Paper vs Electronic The Pros and Cons Page 3 Considerations As You Move Ahead Page 10 Infrastructure Page 14 Your Current Software
Patient Care Services Quality Report Evaluation of 2013 Outcomes August 2014
Patient Care Services Quality Report Evaluation of 2013 Outcomes August 2014 Submitted by, Carol A Dwyer, MSN, MM, RN, CENP Vice President, Patient Care Services Chief Nursing Officer 1 Index INTRODUCTION...3
Kaiser Permanente: Transition Care Performance and Strategies
Kaiser Permanente: Transition Care Performance and Strategies Carol Ann Barnes, PT, DPT, GCS carbarne@gmail.com April 2009 Netta Conyers-Haynes, October, 2014 Principal Consultant, Communications Agenda
2015 U.S. Telemedicine Industry Benchmark Survey
Executive Summary - April 2015 During late 2014 and early 2015, REACH Health conducted the Industry Benchmark Survey among healthcare executives, physicians, nurses and other professionals throughout the
esimulation in Action Kettering Medical Center
esimulation in Action Kettering Medical Center Sharing Our Success Story and Strategies Laerdal Simulation Users Network Dianne Ditmer, PhD, RN, CFN, DABFN, FACFE Improving the quality of life for the
UC-One Communicator My Room The Path to Efficient and Effective Meetings
UC-One Communicator My Room Introduction An estimated $37B is wasted each year in ineffective meetings. 1 Time spent connecting the various parties, delays in sharing information via emails, lost conference
Accreditations and Certifications. American College of Surgeons (ACS) & State of CO Level II Trauma Center
Accreditations and Certifications The Medical Center of Aurora American College of Surgeons (ACS) & State of CO Level II Trauma Center Accredited by The Joint Commission (TJC) Primary Stroke Center Certification
Creating a Hospital Based Bedside Delivery Program to Enhance the Patient Experience at Cleveland Clinic s Community Hospitals
Learning Objectives Creating a Hospital Based Bedside Delivery Program to Enhance the Patient Experience at Cleveland Clinic s Community Hospitals Describe the 5 steps needed to create an effective hospital
Small Physician Groups Aim High
Small Physician Groups Aim High Arch Health Partners A medical foundation in San Diego formed by Palomar Health and PIMG, a 20 year old multispecialty medical group formerly known as Centre for Health
Value-Based Purchasing Program Overview. Maida Soghikian, MD Grand Rounds Scripps Green Hospital November 28, 2012
Value-Based Purchasing Program Overview Maida Soghikian, MD Grand Rounds Scripps Green Hospital November 28, 2012 Presentation Overview Background and Introduction Inpatient Quality Reporting Program Value-Based
Quality Star Ratings on Medicare.gov
Quality Star Ratings on Medicare.gov August 2015 2015 CMS National Training Program Workshop August 10 11 St. Louis, MO Quality Star Ratings Part of a larger effort at DHHS to transform our health care
Case Study High-Performing Health Care Organization December 2008
Case Study High-Performing Health Care Organization December 2008 Brigham and Women s Hospital: Moving the Needle Takes People, Processes, and Leadership Jen n i f e r Ed w a r d s, Dr.P.H. Health Management
Transforming Patient Flow, Improving Patient Care
Transforming Patient Flow, Improving Patient Care Transformation by Design (TbyD) Dr. Peter Nord, VP, CMO, Chief of Staff Thelma Horwitz, Director, Quality and Process Improvement Heidi Hunter, Quality
Shared Governance Models Optimize Outcomes, Adoption and User Perception
Shared Governance Models Optimize Outcomes, Adoption and User Perception Nicole Martinez BSN, RN DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily
SPIRIT UNIFY MY ROOM PRODUCT SHEET. Introduction. Too many conference numbers, too many meetings. Getting everyone on the bridge
Introduction An estimated $37B is wasted each year in ineffective meetings.1 Time spent connecting the various parties, delays in sharing information via emails, lost conference bridge numbers, and distractions
Small and Rural Best Practices Webinar: Telemedicine Strategies. April 23, 2015
Small and Rural Best Practices Webinar: Telemedicine Strategies April 23, 2015 Funding for this program was provided through the Medicare Rural Hospital Flexibility Grant program. 2 Continuing Education
Assessing Risk of Readmission. NoCVA Preventing Avoidable Readmission Collaborative Laura Maynard, MDiv, NCQC Amanda Hobbs, NCQC July 31, 2013
Assessing Risk of Readmission NoCVA Preventing Avoidable Readmission Collaborative Laura Maynard, MDiv, NCQC Amanda Hobbs, NCQC July 31, 2013 Collaborative Goals Reduce readmission rates by 20% Increase
Dramatic Improvement in Patient Satisfaction: A Case Study from Memorial Hermann Hospital System
Dramatic Improvement in Patient Satisfaction: A Case Study from Memorial Hermann Hospital System Qaalfa Dibeehi, Chief Operating and Consulting Officer, Beyond Philosophy Rhonda Dishongh, Director of Customer
HCAHPS Survey: Patients Perspectives of Care
National Association of Public Hospitals and Health Systems October 2008 1301 Pennsylvania Avenue, NW, Suite 950 Washington, DC 20004 202 585 0100 tel / 202 585 0101 fax www.naph.org HCAHPS Survey: Patients
Why Service Matters Susan Osborne RN, MSN, MBA Vice President Service Excellence
Why Service Matters Susan Osborne RN, MSN, MBA Vice President Service Excellence Objectives The Piedmont Journey Current Service Results Importance of personal connection Financial impact for service
Wolfson Children s Hospital Jacksonville, Florida
The Use of Advanced Technology to Improve Patient Safety and Flow in a Children s Hospital Wolfson Children s Hospital Jacksonville, Florida Sharon Simmons, MSN, RN, CPN Abby Sapp, BSN, RN, CPN Pediatric
Intensive Rehabilitation Service & Community Treatment Team
Intensive Rehabilitation Service & Community Treatment Team Caroline O Donnell Integrated Care Director North East London Foundation Trust Carol White Deputy Integrated Care Director North East London
Addressing Quietness on Units Best Practice Implementation Guide. A quiet environment is a healing environment
Addressing Quietness on Units Best Practice Implementation Guide A quiet environment is a healing environment Introduction Hospitals can be noisy Hospitals are extremely busy places and patients need assistance