How To Be An Emr Consultant

Transcription

1 Tashaka Budd Application Training, Application Support, Business Management ROLES & RESPONSIBILITIES As an EMR Consultant, I have the responsibility of educating and supporting end users on how to implement Epic applications successfully in able to provide excellent patient care. Compose and update educational documentation for an adult classroom training environment. Also develop quick reference materials for end users. As a consultant I have trained Doctors and Nurses in many Epic Modules. [email protected] Center Court, Deer Park, Texas *Willing To Travel TECHNICAL PROFICIENCY IT, EMR Skills Platforms: Epic systems 2007, 2010, 2012 Modules: Practice Management Modules Cadence, Prelude, Health Information Management Ambulatory Clin-Doc (Nurse & Provider Functions), Order Entry, Epic Care, Charge Entry, Willow, Kaleidoscope, Cadence, Prelude Inpatient Clin-Doc (Nurse & Provider functions), CPOE, ASAP, Radiant, Meaningful Use, Cardiant, Op-time, Cadence, Prelude, Epic Care Software: icims, ATS MS Office, PC Anywhere, McAfee Virus Scan, Adobe Acrobat, Photoshop,

2 AMBULATORY/ INPATIENT RELEVANT EXPERIENCE Activation Consultant, Healthcare IT ACRO Service Corp./ Divergent/ ESD/ Santa Rosa Consulting October, July, 2013 AMBULATORY GO-LIVE EXPERIENCE Santa Rosa Consulting/ CHI, Washington, Tacoma (July 2013) Ambulatory Support: HIM (Health Information Management) Support admin staff with new EPIC 2012 processes Provided at the side support with admin staff regarding Release of Information requests, Scanning, Continuing Care, and Indexing. Floated support between three locations including UW Tacoma, St. Francis Federal Way and SJMC. Updated training staff on any issues or training points using daily and weekly communications. ACRO Service Corp. / Henry Ford Health System, Detroit, MI (June 2013) Ambulatory Support: Out Patient Cardiology Hospital Services Support Doctor s and Nurse staff during their Epic Go-live. Provided at the side support to Doctors, Nurses and Medical Assistant staff regarding workflows, EpicCare, Clinical Documentation, Order Entry, Inbasket and Meaningful Use. ACRO Service Corp. / Henry Ford Health System, Detroit, MI (February 2013 March 2013) Direct support for the activation of the Henry Ford Health System s Epic Ambulatory system at the Sterling Heights Allergy and Immunology Department. Supported the provider s and clinical staff on functional workflows regarding Epic s Inbasket, Order Entry, Clinical Documentation and user customization. Implemented suggested documentation of injections and allergy therapy. Performed one-on-one training sessions with Providers regarding Epic s system functions, workflow tasks and knowledge base information. ESD/ Yale New Haven Hospital System, New Haven, Connecticut (January 2013 February 2013) Direct support for the activation of the Yale New Haven Health System s Epic Ambulatory and Impatient system at the Yale Pediatric Hematology and Oncology Medical Group located in Guilford. Trained the front desk staff on functional workflows, tasks and best practice procedures regarding Epic s Cadence and Prelude functions on the Check-in, Check-out, Registration, Insurance Verification, and tasks associated with the Inbasket telephone call. Demonstrated the use of smart phrase creation and logic of how to apply to documentation. Yale Medical Group s Guildford Pediatrics Hematology and Oncology Clinic was a multi-specialty practice. The focus of Pediatric out-patient and treatment specialties made this location particularly unique. The following specialties were included in the practice workflow: Hematology / Oncology / Cardiology / Orthopedics / Pathology / Therapeutic Radiology / Diagnostic Radiology

3 Performed one-on-one training sessions with Front Desk staff and Clinic Management regarding Epic s system functions, workflow tasks and knowledge base information. ACRO Service Corp. / Henry Ford Health System, Detroit, MI (November 2012 December 2012) Direct support for the activation of the Henry Ford Health System s Epic Ambulatory system at the New Center One Pediatrics Department. Trained the provider s and clinical staff on functional workflows regarding Epic s Inbasket, Order Entry, Clinical Documentation and user customization. New Center One Pediatrics clinic was known as the top running ambulatory clinic during Henry Ford Health System s Wave 1 activation project. Performed one-on-one training sessions with Providers regarding Epic s system functions, workflow tasks and knowledge base information. ACRO Service Corp. / University of Michigan Health System, Ann Arbor, MI (July 2012 September 2012) As Lead Assist, Direct support for the activation of the University of Michigan s Epic Ambulatory system Managed system support for three departments. Allergy & Immunology, Adult Surgery Pre-op & Post-op, and Anticoagulation departments Managed a two week timeline to train, implement and support the Adult Surgery Pre-op and Post-op along with the Allergy and Immunology departments Saved the University of Michigan the expense of increasing staff FTE by introducing department workflow solutions Saved the University of Michigan the cost of duplicate medication orders by customizing the Providers preferences and simplifying the order process At-The-Elbow support for Physicians, Nurses, Clinical and Admin staff Performed hospital wide security validation for all staff using the Epic Ambulatory system Organized, Established and Performed personalized training sessions with physicians and nurse staff to determine clinic workflows and solutions Instructed project consultants by demonstrating training simulations Collected time sheets and expenses for payroll processing and dispersed payroll checks to consultant staff INPATIENT GO-LIVE EXPERIENCE Santa Rosa / Sutter Health, Oakland, CA (April 2013) Epic Shift Coordinator/ Activation Consultant, Healthcare IT Shift Coordinator for Sutter Health s Inpatient Go-live Direct support for the Sutter Health System s Summit Campus Peralta Radiation Oncology Outpatient Center. Both Outpatient Radiation Treatment department and Radiation and Oncology Consultation department. Support for the providers, clinical staff, and registration role s on functional workflows regarding clinical documentation on registration and schedule maintenance. Collaborated with Clinic management on best practice functions and clinic efficiency. Collaborated with project leads regarding system and workflow issues for resolutions and educational documentation. Supported additional Hospital units during the project extension such as ICU, CPU, Telemetry, Infusion, Same-day Surgery, PACU, Pre-op, Post-op, Patient Holding, Imaging and Radiology. Divurgent/ Cone Health Systems, Greensboro, NC (October 2012 November 2012)

4 Direct support for the activation of the Cone Health System s Epic Inpatient system at the Moses H. Cone Memorial Hospital. Managed system support for Cone s Emergency Department s Triage and Stretcher Triage areas. Floated throughout the emergency department s Triage, CDU, Pod A, and Trauma areas. Trained the provider s and clinical staff on functional workflows and user customization. At-The-Elbow support for Physicians and Clinicians. Saved Cone Health additional expenses by offering and conducting fast training sessions with Providers who received minimal training. ADDITIONAL GO-LIVE EXPERIENCE Texas Children s Hospital, Houston, TX (October 2010 October 2011) EMR Informatics Specialist I Implement EPIC modules by providing real-time individualized training At-The-Elbow support for all Inpatient departments and area clinics located within the Houston/Metro Area Update training plans and curriculum by training and troubleshooting the system Produced PowerPoint presentations for training sessions Created training documentation specifically used as Quicksteps which was later accepted by department directors and produced for the entire healthcare system Created specialized documentation to improve clinic flow and productivity Train sessions of 20 + users including Providers, Nurses and Support Staff Issue/ Problem Tracking for all end-users Created reports to determine which Providers or Clinicians require additional training and follow-up to ensure proper use of Epic modules Built patient, clinician and provider information in test and training environments Security Validation for all Texas Children s departments and clinics Generate and maintain issues and optimization tickets for issue tracking software (itrack System) Medix Staffing Solutions/ Texas Children s Hospital, Houston, TX (April 2010 October 2010) Implementation Support Specialist Implemented Epic s Ambulatory and Practice Management systems Supported five area clinics which included Texas Children s Pediatric Associates of Pearland, Friendswood, AMMA, Medical Center, and Fannin location At-The-Elbow support for Physicians, Nurses, Clinical and Admin staff Training sessions for Providers, Nurses and Support Staff on clinic functions in Epic and department workflows Created documentation for Providers and Nurse staff to utilize to improve the clinical documentation required during patient care Travel to clinics to provide individualized support Maintain implementation environment by building specifications Profero Solutions Inc. / Baylor College of Medicine, Houston, TX (January 2009 April 2010) Part-time Consultant: Appointment Conversion IDX to Epic Practice Management system conversion from IDX system to Epic Cadence/Prelude system Track Provider appointment lists to ensure proper scheduling in Epic Validate provider schedules transferred into Epic Verified patient demographic, coverage and guarantor registration in Epic Loaded patient current and term insurance coverage, referrals, and past billing information

5 Uncovered several production issues with the patient billing module by breaking the glass and creating an issue/resolution tracking list Kelsey-Seybold Clinic, Houston, TX (October 2006 April 2010) Administrative Coordinator, Information Technology Department Train Providers, Nurses and support staff in Ambulatory Epic modules Create and revise training documentation for clinic wide training sessions Managed training room calendars for five training rooms Scheduled weekly meetings for all department staff Assign all employees to job specific training courses Communicate with Providers and Clinic Administrators on required technical training for current and newly hired employees Schedule training sessions for Epic Practice Management and EMR systems for clinics transitioning to electronic medical records File training attendance and assessment records Order supplies for the office and training manuals from Workflow One Coordinate catered luncheons for Providers and nursing staff Complete training projects and perform administrative duties as assigned