Start your new career in Lisbon! International Recruitment

Transcription

1 Start your new career in Lisbon! International Recruitment

2 2 Bem-vindo! Dear Applicant, Thank you for your interest in working with Teleperformance Portugal. In this Presentation Kit, we would like to introduce ourselves to you, to allow you to make an informed decision about joining our multilingual team. In this Presentation Kit, you will find more information about: The Teleperformance Group, our clients, our team and the career opportunities within our company; Living and working in Portugal; Relocation support and facilities for international employees. If you have questions after reading this Presentation Kit, please don t hesitate to contact us via our address [email protected]. The Atlantic Experience Program We ve created a video to provide an overview for you about our Atlantic Experience Program, especially developed for our international employees. It s a great way to start your journey. Please follow the link below to have a first look. You can find it here: The Atlantic Experience Please read our presentation kit thoroughly. By moving on with our selection procedure you accept all mentioned terms and conditions within this kit as well as our salary simulations, which you received as attachement.

3 3 Teleperformance Group About us Teleperformance Portugal is a part of the Teleperformance group, worldwide leader in Customer Experience Management. Teleperformance Portugal is also a leader in Portugal in Customer Experience Management and shared services for international markets. With around employees, more than of which are integrated in projects to provide services to around 50 countries in 25 different languages. In 2013, Teleperformance Portugal was recognized by Contact Center World with the following awards: Best Contact Center, Best Customer Service, Best Outbound Campaign. Additionally, it was considered one of the best companies to work in Portugal over the past five years by the Great Place to Work, and in 2014 by Exame Magazine as well as one of the best companies to work for in Portugal.

4 4 Our Clients Working with Teleperformance means working with prestigious, worldwide brands. Our clients are leading companies who are recognized globally for their high levels of customer service and innovation. It s our mission to support their activities offering the same world-class levels of service to their custoers.

5 5 Career Opportunities Teleperformance Portugal has a proven record of investment in professional development and career management. 84% of our management team started their career as a customer service agent. We re a large, solid multinational company in rapid expansion. Hence we constantly look to promote people already within our teams to fill in new leadership positions. We have many different departments which offer different career paths to suit every one s ambitions. A large company with many possible career paths Team Leadership Training Marketing Human Resources Quality Control Employee Support Accounting Planning IT Support Account Management At Teleperformance Portugal you will meet a very diverse an international team. Our employees contribute their individual experiences and competences to their workplace, which creates a heterogeneous team spirit. There is no such thing as a typical contact centre employee. Age range: (Average: 30) Different work experiences o 74% of new employees never worked in a contact centre before o 38% of new employees join Teleperformance as their first job Different social backgrounds All levels of education Nationalities from all over the world

6 6 Living and Working in Lisbon Spread across steep hillsides that overlook the Rio Tejo, Lisbon offers all the delights you would expect of Portugal s star attraction, yet with half the fuss of other European capitals. Gothic cathedrals, majestic monasteries and quaint museums are all part of the colorful cityscape, but the real delights of discovery lie in wandering the narrow lanes of Lisbon s lovely backstreets. As bright yellow trams wind their way through curvy tree-lined streets, Lisboetas stroll through the old quarters, much as they ve done for centuries. Village-life gossip in old Alfama is exchanged at the public baths or over fresh bread and wine at tiny patio restaurants as fadistas (proponents of fado, Portugal s traditional melancholic singing) perform in the background. Meanwhile, in other parts of town, visitors and locals chase the ghosts of Pessoa in warmly lit 1930s-era cafés or walk along the seaside that once saw the celebrated return of Vasco da Gama. Yet, while history is very much alive in centuries-old Lisbon, its spirit is undeniably youthful. In the hilltop district of Bairro Alto, dozens of restaurants and bars line the narrow streets, with jazz, reggae, electronic and fado filling the air and revelers partying until dawn. Nightclubs scattered all over town make fine use of old spaces, whether on riverside docks or tucked away in 18th-century mansions. The Lisbon experience encompasses so many things, from enjoying a fresh pastry and bica (espresso coffee) on a petite leafy plaza to window-shopping in elegant Chiado. It s mingling with Lisboetas at a neighborhood festival or watching the sunset from the old Moorish castle. Just outside Lisbon, there s more to explore: the magical setting of Sintra, glorious beaches and traditional fishing villages. Costs of living in Portugal are significantly lower than in other European countries.* living=undefined Meal at Teleperformance canteen: 2,50 EUR Meal in a snack bar: 6,00 EUR Average restaurant: 9,00 EUR A beer: 0,95 EUR A coffee: 0,60 EUR 1 Liter of milk: 0,45 EUR A bread: 0,30 EUR One way ticket / monthly ticket for public transport: 1,40 EUR / 35,00 EUR* Please note that these values are estimates

7 7 Special benefits for our international Employees Initial Flight Refund Teleperformance refunds your initial flight to Portugal. Therefore we will provide a budget via , within you are free to book your flight. We recommend Momondo for cheap flights to Portugal. You will be asked to hand in your booking confirmation / receipt to eventually receive the refund. Tickets are refunded after nine months of successful integration, counting from contract signature. To request your refund contact our employee support at that time and your flight will be refunded during the next possible salary process. Yearly Complementary Flight After 12 months of successful integration, counting from contract signature, Teleperformance offers a complimentary two-way airplane ticket to your home country (within the EU). This offer is valid after every cycle of 12 months, for as long as you work with us, to allow you to visit your family and friends in your home country at least once per year. For this flight also, prior, written approval of the budget is required, in this case from your Assistant Contact Center Manager (ACM). Accommodation in Lisbon Teleperformance offers you the option of living in a room in one of our company-rented apartments in Lisbon. The apartments are fully equipped and furnished, including kitchen, living room with cable TV and wireless internet. All expenses are paid for by Teleperformance (water, gas, electricity, cable TV, internet - within the limits of responsible use). Should you choose to stay in one of our rooms, a small fee will be deducted from your monthly salary. (Please consult the Compensation Package with room for more details.) (Access to this option is limited to applicants who are currently living at more than 100km from Lisbon. The rooms are only for our employees and no pets are allowed.) Examples of Teleperformance apartments

8 8 The Atlantic Experience Program Teleperformance organizes free activities for those interested: Portuguese language courses, surf- and kite-surf Lessons, body-board lessons, hiking and cross-country biking. Activities Trekking & Mountain Biking Places Serra de Sintra Misty forest hiding medieval castles and romantic palaces (45 minutes by public transport) Places Costa de Caparica Endless sandy beaches topped by cliffs (45 minutes by public transport) Activities Surf, Bodyboard & Kitesurfing Places Praia do Guincho Surfers paradise at the foot of the mountains (60 minutes by public transport)

9 9 Airport Pick-up If you receive a written confirmation that you have been selected, please book your flight as soon as possible, within the budget approved by Teleperformance. We ask you to keep the receipt for the refund and send us a copy of your flight confirmation via , in order to arrange your pick-up at Lisbon Airport. Our colleagues from the Welcome Support Team will be welcoming you at your arrival. You will be informed in advance about the meeting point. Please don t wander around the airport as it will be more difficult to find you. If you need any assistance upon arrival, please contact our Welcome Support Team directly: Hotline: [email protected] Initial Training After arriving in Portugal, there will be an initial training of three weeks. A training agreement is signed on the first day. The training is compensated proportionally with 50% of the base salary for those who successfully complete it and start working with us, with the first payment scheduled for one week after contract signature. Therefore please be aware that you need a sufficient budget for the first weeks of your stay in Lisbon. Contract Signature A fixed-term employment contract is signed on the first day of work after the training has been successfully completed. It has an initial term of six months, and is subsequently automatically renewed for periods of 10 months. Monthly deductions are relatively low, compared to other European countries (2013): 11% Social Security (access to national health scheme, pension and unemployment benefits) 8% - 15% income tax (IRS) in most cases, depending on wage and fiscal situation (most of lunch allowance is not taxed)

10 10 The International Recruitment Team The International Recruitment team is at your service for answering your questions, guiding you through the selection process, and welcoming you to our team in Lisbon. Thomas Neubauer Petra Palma Sabrina Schwach Ana Branco Mathias Kaiser Silvia Demofonti Christian Riedel Pedro Homero Qendresa Meta Serena Palumbo Recruitment & Selection Process We re always looking for qualified international candidates to join our teams. All applications should be accompanied by a CV and sent to The selection process is typically composed of the next steps: 1. First contact via phone 2. Receiving our Presentation Kit 3. Taking part in our Online-Tests 4. Taking part in a telephone interview 5. Confirmation and Relocation Documentation A vital part of the selection process is having your documentation in order. Here s what we ll need from you: 1. Valid Identification Card (Passport, Personal ID, etc.); 2. Certificate / Diploma of the highest educational level you have achieved (school, university degree, etc.); 3. A recent, clean criminal record, of which we need the original; 4. In case you do not possess EU nationality, a valid work permit / authorization of residence allowing you to work in Portugal; 5. A Portuguese bank account and Tax number (NIF), which we can help you with once you arrive, should you not yet have one. 6. Pay-slip of your last employer (or other valid proof of last employment) Please note that hiring decisions remain pending until these documents are provided. Failure to provide these documents will result in being excluded from the selection process.

11 11 Your Profile Native level of spoken and written German (mandatory); Good level of English (minimum B2); Good general computer skills and typing speed; Passion for traveling and good geographical and tourism knowledge; Excellent communication skills and interpersonal skills; Availability between 07:00 and 22:00, including rotating weekends; Previous knowledge working in tourism (preferably); Previous experience working in customer service (preferably). Our Offer Fixed-term, renewable contract; Intensive training and integration phase; Long-term educational and career opportunities; Safe and stable work; Reimbursement of your initial flight costs* and airport pick up*; Annually complementary return flight to your home country (within Europe);* Possibility to live in one of our apartments* Free Portuguese language courses*, water sports, soft trekking and much more activities and events. *only international applicants 10 Reasons to join us 1. Start an international career; 2. Be part of a successful and growing company; 3. Be involved in projects for worldwide brands; 4. Meet people from all over the world, making friendships for life; 5. Develop your language skills in an international environment; 6. Join the company elected Great Place to Work; 7. Enjoy our special facilities for international employees; 8. Keep in touch with your home country, working with your native language; 9. Take advantage of our internal career opportunities; 10. Enjoy the job security and long-term employment perspective of an industry-leading, global company.

12 12 Thank you for your interest in working with us!